Name: Aetna
Rating: 2.5

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Kathleen Affinati Waynesville, NC

Horrible! Just run!! You won't get anything paid for and they will deny any preauthorization for anything. And...you can't speak to anyone because member services is always closed!

2 years ago

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Anna Pack Marietta, GA

Absolutely horrible experience with policy and customer service. Just called with a question and waited 29 min on hold for representative to repeat the same stuff what I said. I'm beyond being mad - what a waste of time

2 years ago

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Moshe Fischer Washington, VA

calling customer service feels like calling a spam center in new deli India the customer service rep just keeps reading the script and they do not hear nor do they care what your response is

2 years ago

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Concerned member The Bronx, NY

They left my family with medical debt because the balance they said we have to pay is too high. Don't understand why money is deducted from someones check and they leave you to cover large amounts.

5 years ago

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Delaney Payton Havana, FL

Aetna provides a good number of services and the staff is very efficient when having to fix any issue.

2 years ago

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Steve Colella Coraopolis, PA

Policies are very hard to understand. Customer service is very hard to get in touch with and I never end a call pleased with my results. It never seems like items are covered.

2 years ago

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Brianna Sutherland Tallahassee, FL

I have Aetna Medicaid and so far it has been very useful. For the most part, most places I go to accept my insurance with no co pay.

3 years ago

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Nell Damascus, MD

We currently are using Aetna. We do Like that there are lots of providers and that they do give you helpful hints on how to lower your medical bill.

3 years ago

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Joannetta Jarman Secaucus, NJ

We like this company for its diverse coverage. Great for small business' that need to insure their employees

3 years ago

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Carlee Burt ,

The best insurance!! Great customer service and benefits. It can be expensive depending on your employer

3 years ago

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Mason Allen Provo, UT

I liked my coverage with Aetna and the customer service was great. I would like to see them contract with more providers.

3 years ago

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Abby Ashby Provo, UT

I love Aetna! They have covered procedures that are sometimes considered cosmetic so I just really appreciate them!

3 years ago

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John E Leadore, ID

We have had a Aetna supplement insurance for the past two years I have felt it was fair priced and I’ve had good relations

4 years ago

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CAHomeOwner Clovis, CA

We have to send in additional forms sometimes for certain prescriptions to be filled because a doctor's prescription is not good enough. Not happy with the back and forth of such prescriptions.

4 years ago

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Robert Okray Orlando, FL

Aetna insurance is very affordable and the benefits are amazing. Can’t say enough good things about them.

4 years ago

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Julie Martin Pensacola, FL

I have Aetna insurance through my employer. I have not had any issues with coverage so far, and there were ample providers in the network.

4 years ago

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Jon Scoresby Saratoga Springs, UT

The coverage was fine. I did have to spend time on the phone to work through a few issues and they always treated me well. Most providers took this insurance.

5 years ago

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kerry perez Orem, UT

Used Aetna before for HSA, not the most user friendly service. their customer service was very helpful and did all they could to help me!

5 years ago

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HLG American Fork, UT

Aetna was my favorite insurance company. Very customer/patient friendly. Never had to haggle with them over coverage.

5 years ago

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Patrick Sandoval Chandler, AZ

Aetna is the best insurance company I have ever had. It is easy to use and the customer service is very friendly.

5 years ago

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Wendy Glade American Fork, UT

Aetna was the best insurance I have ever had. Great doctors to choose from and great coverage! Wish I had it again!

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently use Aetna insurnace and have found it easy to find participating Dr's but we really hate the high deductible plans. Their services are good.

6 years ago Edited September 14, 2021

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Uilani Eke Palo Alto, CA

I love Aetna!! We no longer have Aetna because of job change but when we did, I was very happy with our coverage.

6 years ago

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Jim Stewart Queen Creek, AZ

Tough time to be an insurer. Aetna has always been very helpful and their customer service has always been great.

6 years ago

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MBA Dallas, TX

Insurance works well for the patient. They go above and beyond

1 year ago

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Camie Musella Lynbrook, NY

Don't waste your time doing a survey! They promise to send a $50 gift card for doing your health survey but you'll never get the gift card that was promised.

2 years ago

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Ed Anselm

By far the worst I have ever had nothing seems to work without problems and numerous phone calls can’t wait until enrollment time comes!

2 years ago

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Doug Foerch Libertyville, IL

Good coverage and easy to call and get help. They do have some glitches with their coding though.

3 years ago

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Charles Collins Lexington, SC

This is the second time they have refused to approve a prescriptions for me. Something that might help my pain and the6 are denying the medication

3 years ago

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maria Robinson Pasadena, TX

They are a good company. Rates are reasonable. Their customer service is better than most.

3 years ago

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T Parnell Smyrna, GA

Aetna will not pay for any claims. I have it through my employer and it is the worst. I have no other recourse either. If you can avoid Aetna, please avoid!

5 years ago

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Tonya Hempstead

I like the flexibility to see any doctor I'd like without obtaining a referral

5 years ago

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Dave P Franklin, TN

Aetna provides excellent benefits -- on paper. Unfortunately, it is their adjusters (not you or your doctor) that deem care "medically necessary". Seems crazy.

5 years ago

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NJ

Lousy, they don't help personally, you get 'robo help' when you try to do a "live" chat, and if you ask a question not already in the FAQ, you get some pat nonanswer.

6 years ago

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S. Hosseini

Poor - Service was always poor. We were not covered for most every thing that was listed under our coverage.

6 years ago

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Carol West Chester, PA

Premiums are low, some co-pay is high. Customer service is great.

6 years ago

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Steven

Better service to members. The service that members get on the phone and about inquiries is just non existent.

6 years ago

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AlisaD Salt Lake City, UT

We have been able to find doctors and medical places as needed. But I wish we had more to choose from through this company.

2 years ago

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Mervin Raggs Tampa, FL

Allowed for the proper Healthcare and treatment when needed. Excellent options for providers.

2 years ago Edited January 3, 2022

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Tamara Smith Orlando, FL

As a subscriber they’ve always been helpful with finding health care providers in my network

3 years ago

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Michala Tallahassee, FL

Great coverage and awesome customer service to help you understand the plans they offer.

3 years ago

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Chalice Daniel Tallahassee, FL

Aetna is taken by many physicians. They have a low co-pay and offer tela health.

3 years ago

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Ruth Jeanmary Tallahassee, FL

Aetna is wildly supported so anywhere I go I know I am insured. Love the company!

3 years ago

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Jared Provo, UT

Had them for several years and never had a problem! I was able to cover all my medical needs.

3 years ago

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Chinello Egwuonwu Newark, NJ

They do have a lot of cool programs such as life coaching support but due to COVID so difficult to actually put all the interventions into practice.

3 years ago

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Jada Guzman Orlando, FL

Just started insurance with this company. And I am overly happy that I made the switch!

4 years ago

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Mary Geronimo Santa Ana, CA

always great service great hospitals. Always get my appointments on lime no hassles

4 years ago

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Kevin Liu Sandy, UT

We have been using Aetna for awhile and their customer service is very friendly and responsive.

4 years ago

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Tiauna Anderson Salt Lake City, UT

Our insurance needs have always been met with Aetna and our doctors have been within the network. I would recommend.

4 years ago

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Lacey Horne West Valley City, UT

Love the coverage and how quickly the statements are processed. Love the variety of doctors available under the plan.

4 years ago