Name: Aetna
Rating: 2.5

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Shirin Khosravi McKinney, TX

As a provider this company does not pay or take care of their providers. They do not care and will take forever to panel, pay or "escalation" claims. As a costumer, my dentist dropped me because and I quote "my mental health is more important than dealing with Aetna."

1 year ago

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Martin Roy Valrico, FL

My family pays over $1500 a month in insurance to #aetna and these mofos denied a simple ct scan. Why am i paying insurance for #aetna. You guys suck. How is it you can say what that what my doctor ordered is not necessary? #aetna, what are you doctors too now.

1 year ago

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TeXaS TX

It is absolute crap. I would not call it insurance. I switched from United Healthcare and never had a problem before. Aetna turns down prescribed medications over and over again. It takes 2-3 days to approve tests ordered by a physician.

2 years ago

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Joe Fredericksburg, VA

HORRIBLE! They denied payment for an emergency room visit when I WAS UNCONSCIOUS and taken by ambulance. They denied payment for a one night stay in the hospital. Apparently they know more than doctors who spend more than 8 years in medical school. I have a medical condition that flares up from time to time rendering me unable to make decisions.

2 years ago

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Troy Miami Beach, FL

Unfortunately nothing good to say about Aetna. Their lack of admitting making a mistake and costing me a lot of money is shocking. And this 3 months after I'm not a member of theirs anymore! Happily not a member anymore and won't ever be!

2 years ago

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Elaine OConnnor Reading, PA

When my husband’s union was with Blue Cross I never had to pay anything after the $250 deductible was met. Then they switched to Aetna, who decided my cardio echo bill exceeded the maximum Atena allows. Be prepared to pay for anything you have done as Aetna will only cover part of it.

2 years ago

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Marcus Raleigh, NC

My medicine went from $60 per month (before the manufacturer or GoodRx coupon) on my previous insurance to $324 with the manufacturer's coupon on Aetna. Their mental health coverage is unpleasantly distressing. That's ironic, isn't it? So, in summary, avoid this company. They are egregiously abysmal.

2 years ago Edited June 8, 2022

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David R Omaha, NE

I have issues with claims not being processed and/or denied. It has been a nightmare with having to call multiple times. I do not have confidence in my health insurance for myself or my family. I have over 20 claims I am getting billed for and providers calling me to tell me there is a problem with my account. It is truly embarrassing.

2 years ago

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moishe7318 San Pedro, CA

Aetna has completely lost their way. Customer service and website are equally non-responsive. They used to be a good company. CVS has ruined their culture and their customer service effectiveness. I can't get a legitimate claim paid for the life of me.

2 years ago

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Linda Smith IA

I called Aetna today. What a disaster. Called twice and got 2 people who didn't speak good English and talked so fast I thought I was talking to someone in a foreign country. Ill switch to another company when this year is done.

2 years ago

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Claudia de la Guerra New York, NY

While the plan and coverage were ok - customer service is just the worst I’ve experienced! All automated and when someone finally answers they have no idea of what’s going on.

2 years ago

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James Wire Anderson, IN

with the monthly cost and the need to get over the out of pocket threshold before copay kicks in …It’s like Not having insurance at all…. Got saddled with this company as a result of a contract change to an “best shore” based company …wished there were more provider options other than the Obama care by a different name option….

2 years ago

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Dawn Mckeon Morrisville, PA

Aetna refuses to allow your physicians to speak to someone state side. We are being forced to speak with someone in another country that does not speak proper English and has not idea what they are doing!!!! GO TO ANOTHER INSURANCE CARRIER AND MAKE SURE YOU CAN SPEAK WITH AN AMERICAN REPRESENTIVE.

2 years ago

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sujin chandra Normal, IL

Please dont choose Aetna. They are cheating. They did not put the effective date of coverage as date of my new born baby. I took high paid plan PPO but not useful. Hospital and pediatrician sent bills with full amount. They informed about this at last moment.

2 years ago

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douglas ward Eugene, OR

They may be great if you have a doctor in the area... BUT no doctors accepting patients in 97405 area. NONE!!! But Aetna will continue to charge for "excellent" services... sooo frustrating!! Pay doctors more, or recruit more doctors... soo sad...

2 years ago

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Regina Walker New York, NY

I can't say enough bad things about Aetna. The coverage is almost non-existent and providers have even shared with me that "no one wants to take Aetna." Do whatever you can to stay away from this company. They will find ANY reason to deny your claims.

3 years ago

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Maria Robinson

I really dont have much of an opinion. I dont use my insurance. I do like the fact that they cover preventative care a hundred percent.

4 years ago

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Heidi Stauff Flowery Branch, GA

Worst experience ever. My husband's company switched to Aetna in order for me to get medication and they've done nothing but stonewall us. It's been 2 months now waiting on them to finalize our pre authorization. Everytime you call you get a different story. My doctor dropped me as a patient because of them.

5 years ago

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Ingrid Portland, OR

Avoid Aetna. The services are skimpy. The website is slow, vague and hard to navigate. No one from member services works on the weekend. Trying to get care is impossible. Poor prescription drugs services. I could not find one positive thing about this coverage.

5 years ago

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M.Pursell Orlando, FL

Customer service can't find a pcp in 2 cities most convenient for me. They pick a doctor and if it's 30 miles away well too bad for you!! Worst health care I've ever had!! 3 months and I still have no convenient location for a doctor. Save yourself the headache and find someone else...someone who cares. They get 0 stars but that's not an option!!

5 years ago

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Maegan Little Wickliffe, OH

I've had a really good experience with them overall. I've now had them with 3 companies over about 10 years.

5 years ago

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Prav Charlottesville, VA

If I could give 0 star! After paying $600.00 per month and $800.00 deductible, I'm charged $30.00 for each visit to Doctor's office, Absolute rip off. And most of services are covered max to 80%. Please run away from this insurance company as fast as you can. Oh forgot to mention horrible horrible customer service.

5 years ago

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Volley Ball Ballston Lake, NY

So there is an issue with AETNA because their policy for beneficiaries is faulty. Even with proof that the insured wanted to change beneficiary AETNA gave the money to the ex-spouse instead of to the next of kin like MA law states when this situation arises in a sudden death.

5 years ago

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Dave Taylor, MI

Number one you cannot understand what they're saying number two I've called seven times to get one form and when they do send it it's the wrong one in that was sent by a supervisor still fighting after 10 days to try to get the right form absolutely horrible horrible customer service

5 years ago

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Jennifer Massillon, OH

Worst insurance provider I have ever had. They hardly cover anything, not worth the amount of money I pay monthly to them. Even after you reach your deductible they still hardly cover the bill leaving you with huge amounts to pay. Waste of money.

5 years ago

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Bayla

They cover almost of my expenses. My perscription plan also covers rmost pf my prescrtptions, but the I don't like the way the tiers work.

6 years ago

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Jordan Bell Orem, UT

Aetna health insurance is great. I was out of the country and was still able to use them. I'm pretty sure they expected all over the world which is great when travelling.

2 years ago

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Amy N Sandy, UT

I've dealt with lots of different health insurance companies. Some are better than others. Aetna customer service was always very helpful and professional.

2 years ago

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Karen Torino Tallahassee, FL

Aetna has a great network. Customer services is very helpful and willing to help you resolve any issues. Would greatly recommend.

3 years ago

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Cris Balmanno Riverton, UT

Maybe because it's the plan I get from my job, but I've never had an issue and they've always been able to help me when I have a question about billing or any other matter.

3 years ago

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Bruce W Lawrenceville, GA

Excellent coverage, but more importantly, excellent online resources. I can always depend on accurate information and knowledgeable explanations.

3 years ago

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Andrew Hyde ,

I have been with Aetna for several years now. I like how many doctors are in-network for them and how easy it is to get referrals.

4 years ago

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Mabel Mesa, AZ

Aetna has provided the coverage I need. Employees for customer service are always helpful and friendly. The nurse hotline is great.

4 years ago

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Patti Miller ,

I had a very nice lady come to my house and explain the benefits and without any pressure helped me choose a policy suited fore & my income.

4 years ago

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Ben and Cin Kenilworth, NJ

I have aenta insurance through medicaid. The service is great and it is easy to get intouch with customer service. I just wished more locations accepted my insurance.

4 years ago

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Logan Hudson Norcross, GA

I recently switched from Tricare to Aetna, and the transition was very smooth. The assistance was helpful and the rates for my new plan fit my budget.

4 years ago

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Sara Smith Riverton, UT

Everything has been great but getting long term prescriptions has been somewhat of a hassle as they have to be mailed out and it has taken longer than normal.

4 years ago

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Micah Bradshaw Salem, UT

Had great experiences working with Aetna. They took over our insurance mid year and were very helpful and covered medical issues quickly.

5 years ago

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Kaitlyn G. Vienna, VA

Their website is great and their customer support is very helpful when you have an issue. We no longer have Aetna but had a great experience for the 4+ years we were on it.

5 years ago

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Nancy L. Sandy, UT

I have insurance with aetna and have loved it! I have never had any problem with them and trust them with handling my medical needs.

5 years ago

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Jami Schmieding Mesa, AZ

This is who I have had for the past 2 years. I have no complaints. Always able to find a doctor near me with low costs.

5 years ago

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jessica Mesa, AZ

They give great coverage through my company and anytime I call in the people are very nice and more than willing to answer all my questions

5 years ago

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Reagan Durfey Pleasant Grove, UT

We are currently with Aetna Insurance and we haven't had any issues with them. So far they have paid all our claims sufficiently and their participating Dr's are good so we have no complaints.

6 years ago

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L. Fowler Pleasant Grove, UT

Similar to other health insurances that we have had through our companies plan. We didn't have any real disagreements or problems to speak of. Overall a great company.

6 years ago

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Aaron Anderson

Comprehensive plans, competitive rates. Trustworthy insurer, hassle-free experience.

1 year ago Edited November 20, 2023

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Shenny Nokomis, FL

I have Aetna CVS HMO which was a big mistake. I go to in network providers based on website and then claims denied because the provider was not in network. A nightmare to try to get anything paid that should be covered.

1 year ago

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Mindy Clarke Tacoma, WA

Great Medical Insurance, the web site is easy to navigate and it is easy to locate a provider.

1 year ago

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larry Fort Myers, FL

Great company. Offers many services and their customer service and follow up are outstanding

1 year ago

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Lisa Gagnon Phoenix, AZ

Aetna promises a lot but does everything to prevent a customer from utilizing services, including nonexistent URLs, non-English-speaking CSRs and subcontractors that know nothing about the company's purported services.

1 year ago

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Glasgow Ky Glasgow, KY

My son is a preemie born at 29 weeks and they do denial any all his medications even after pre authorization this company is awful and they first chance I get I’m switching

2 years ago