Name: Freedom Debt Relief
Rating: 4.8

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Vicki Young Miamisburg, OH

I have also been having problems logging into my client portal. I just gain access to my account today. I signed up on 7/16/2015 and just now gain access. I am starting to get very frustrated with all the phone calls from creditor that they have promised will stop. They told me that they have sent letter to all my creditors, but I am started to doubt it.

9 years ago

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Louis Romano Saint Johnsville, NY

Care about my concerns and they act accordingly. After just a couple of short months, they have already negotiated my first settlement. Great to work with.

9 years ago

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Jamie W Dallas, TX

At the beginning of the program, I had a great experience with Freedom. Towards the end I saved enough money to pay off the remaining balances. So I called in April 2015 and asked for a payoff, I submitted the funds to pay off all the debt. After a few weeks I called back and they said that they were paying off the debts and had a few scheduled in May. So, I called back in June and they did not have enough money in the account to pay off all the accounts. The agent asked if I could send in a little extra to make sure it was covered and anything extra would come back to me. I was a little upset but I sent a additional draft. Now while all of this was happening, they had stopped automatic draft until they started again in Aug. I was really upset because I was told they were not going to take any more money. I called them again, this time real upset, they said that they needed more money and they took it from the draft. I told them they had gave me 2 payoffs amounts and I was wanting a full refund on what they drafted from my account. Well, they said that a Manager would call me but they never did. So, today I checked the website and it said all accounts have been paid. I called them and asked to close the account. They said it would take a few days to get it processed. Well, we will see if this is over! I will be reporting their doing to the Better Business Bureau after I get refunded. In all I feel like was was punished for paying off early and they wanted to make up some of that money. I would not recommend anyone from using them because of the problems I've had since April.

9 years ago

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Cesar Ramirez Houston, TX

We have been enrolled for 9 months now and so far we are dissapointed. Everytime we call in we get a different person that seems to not be familiar with our account. We have faxed and emailed paperwork numerous times and even though we have confarmation that they received it, they can never find it. We have paid over 4,000 dollars so far and they settled one account for a little over 2,000 dollars and somehow we only have 481 dollars left on our account. Would not recommend this company unless they do something to turn things around for us, if they do I will repost review. I feel most of the reviews here are fake and mine is the only one written by a real customer.

9 years ago

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karen Las Animas, CO

You have been awesome and very helpful so far.Everybody has been nice that I talk to and takes the time to explain everything. Thanks for all the hard work. Karen

9 years ago

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David Longview, TX

Energetic and motivated consultants that genuinely work to understand and resolve problems. Not a hint of judging me, just sincere efforts to get it resolved.

9 years ago

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Cheryl Bellefonte, PA

Awesome, they have really helped me. I have been in financial debt since November 2014. One of my debts had been resolved. Everyone there is amazing, kind and patience.

9 years ago

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Dee Denver, CO

I have been with the program going on three years. I am very disappointed in how long all of this is taking. I can guarantee you that if I had known what I know today I would not have gone with this company. At first they were great and that's how they want you to see them. But just wait! Furthermore they are terrible communicators, and some of their CS reps are down right rude. They lied to me and failed to follow up with a situation after I made several attempts to ask them to follow up. I was told that they were in contact with the lawyer who was threatening me, but come to find out they never even made contact until I was threatened with garnishment...then all of sudden they were on top of it and pretended to be my hero! Yes I did get a couple of debts cut down...but not what I expected. It also has taken way over the amount of time they had originally told me it would take. Overall, I would not recommend this company.

9 years ago

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Summer Little Rock, AR

Been in the program since Jan, 1 of 7 accounts resolved. I wish I knew more about what else was going on with the other accounts.The site always says in negotations. Really? ok tell me more. customer service is a little hit and miss. but always pleasant. Its not good speaking to somone who has to read through your file to answer a question, and when you call back later for more information your given a completly different answer from a completly different person. It gets a little confusing. Im still keeping my fingers crossed all this goes smoothly, and this company does as it adverstises.

9 years ago

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jim North Port, FL

i could not recommend a good word about how we have been treated with respect to the agreement we made with freedom financial. 5 months ago we were in financial trouble but we're keeping bills paid up to date without a late payment or anything . 5 months later our creditors have not been paid a penny, they have not even been contacted to negotiate, something we were told had already been established. Without sending any payment of any kind to our creditors our credit reports show late payments longer than 120 days ,creating delinquent accounts. Credit scores went from low 700 to mid to low 500. We could not get a prepaid credit card with credit like this that this company created. We take full responsibility for the financial situation and went for help to end up with our credit completely destroyed. I have ask that freedom financial do what is needed to write letters and give these creditors the contract agreement and hope since we have cancelled the agreement we can do our own negotiations with these creditors. So far all we contacted are willing to work with us in unbelievable ways. Getting a company like freedom financial to help you is a chance you will end up like us , ruined. Try working with your creditor on your own , you will get a better deal and know what is happening. We did not become aware our creditors had not been paid or contacted 4 months after we signed the agreement. Don't believe the percentage comparison, l posted a 0 rating and it did not change there percentage advertising.

9 years ago

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Larry Landry Pierre Part, LA

Experience for the most part is very, very good. First debt took a little longer than I expected to settle, but hopefully the remaining debts will be paid off at a steady pace.

9 years ago

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Maria Granados Lehigh Acres, FL

It feels good to see at least one resolved ,can't wait for the next one. This is a big sacrifice for me ,but it will be great to be dept. free . Thank You

9 years ago

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Diane Macomb, MI

The most coniving evil company I have worked with. They lied to me and forced me into Bankrruptcy. I had 5 accounts to settle. In the year I was in the program, which I was refered through Primerica who owns the Company. I was being sued by 2 of the accounts and hired an attorney through them in my state. The attorney never meet with us or informed us of anything. The attorney set up hearings for the court dates and didn't show for either one, or inform us that ended in default judgements. Still unaware what happened we were served with a collection of our assets and frozen bank accounts. Called everyone from the hired attorney, Primerica and FDR for 5 days begging for help. All they told me is they are working on it and the creditors didn't return their calls. Why would they the creditors already had a default judgement. The end result was that our car was reposseded and was forced to file Chapter 13. Now we are paying double in court fees and filing and another lawyer. Our credit is ruined and not one person would help us. We were dropped as soon as we fell through the cracks. They collected over $8,500 in one year and not ONE ACCOUNT was settled. I'm not done with them. I will get my justice one way or another. They financially ruined us for our retirement. We are left with almost nothing. Shame on Primerica, Freedom Debt Relief and the their Law Firm. They are all liars and scam artists. They strung us along and never thought what they have done.

9 years ago

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Carol Allentown, PA

I couldn't be happier. FDR made a bad situation tolerable, asking often if I needed anything, understood the process, etc. I have so appreciated the personal attention

9 years ago

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Helein!! Los Angeles, CA

I enrolled in the program back in February 2015. I set up a monthly payment every 8th of the month, 2 weeks b4 the 8th I decided to change the payments for the 3th of the month, When I made the changes they reassure me everything was going great, a couple weeks later I checked my bank statement, I've noticed that the money still was in my account. I called and they inform me do to the changes I previously made. automatically put me behind the program, They should it inform me when I made the changes, so my first payment was collected in March, now it has been 4 month in the program with 2 month payment, and no progress of any kind, the collectors call me every day I had send collectors letters to them, they told me they will going to make the first offer but nothing has done yet! someone told me it might take at least 6 month for them to start making offers in the mean while late fees and over limits fees are accumulating. I don't know if I made the right decision to enroll with them!! The other issue I have they never call me, I have to call them to see how is everything is well!! it doesn't make sense to me why are the waiting so long to start making offers. I enrolled in the program with 25k but the time the start making offers I will be 30k deep in debt with late and over limit fees !!

9 years ago

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Dale Swisher Dayton, OH

I would like to Thank everyone at Freedom for their hard work in helping me and my family become dept free. Once again thank you so much for an awesome job that you do.

9 years ago

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Sonya Beatty Columbus, OH

The name says it all "Freedom Debt Relief" I can breathe! Great team. Keeping me informed every step of the way! I love it. I recommend them to everyone I know!

9 years ago

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Jacqueline M. Baker Brewster, MA

I have had the best experience with Freedom Debt. They were are kind and caring. They treat you as a person and not just a number. I would highly refer them to anyone.

9 years ago

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Mercedes Joplin, MO

I started with them in August and have only had 1/7 settled. The only reason it was settled was because of collections. If it hadn't gone to collections Id still be waiting which I think is ridiculous! I just settled with one of my debtors and settled myself for 50%. When I called freedom to let them know I need to drop that account they told me to send a fax. Why do I have to justify my actions!? You guys are sitting around collecting your money while my accounts are going to collections and getting sued by these companies. There's so much mixed information from every representative you call. I do not recommend this company at all!!!

9 years ago

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chad derouen LA

I'm pleased with the progression. I thought that we would be closer to settling with all creditors. Hopefully we can settle soon so my credit score can return to where it was. Other creditors are lowering my cc availability due to the non payment on the accounts that are under review.

9 years ago

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james norman Los Angeles, CA

So far it's ok but not great I would have gave a 10 but lacking communication on your part , I was ked to right a letter for confirming I wanted an account added and was told just take a pic and email it and countess weeks or I think was a month went by i had been calling and calling and asked about the account being added said was still in review and finally got a curtious, call I asked about it and was said it didn't work it needed to be faxed and I never got no phone call or email in regards , i could have taken care of this matter long ago , still waiting to here back from you about the new account being added to the program

9 years ago

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Cherlyn Fresno, CA

Worst most unprofessional company I have ever dealt with! They prey on people in financial trouble promising deep write offs. Doesn't happen. Some were less than the 21% fees they charge. Top it off, they have you change your address to theirs and now all my 1099s were mailed there and they have yet to forward them to me. It is March 10, 2015. I called and they say they never received them. Interesting that 5 creditors verify Freedom's address as where they were sent and they haven't received them? Not a coincidence. DO NOT USE THIS COMPANY!!! Call your creditors and negotiate your own settlements. That is what I ended up doing when I had multiple legal suits filed against me due to Freedom not contacting certain creditors as promised.

9 years ago

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daniel Grandville, MI

Have been very satisfied with them ,took care of one of my debts within first couple of months! They continuously keep in touch with me monthly if I have any questions and always are very helpful!

9 years ago

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BRENDA RAMIREZ New Orleans, LA

Freedom Debt Relief has lifted a heavy weight off my shoulders. Sign up ans customer communications is excellent. I'm not done with the program yet which is why I rated an 8

9 years ago

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Frances Nyack, NY

I am really happy as of now. They have settled one of my accounts. Also I am looking forward to another excellent settlements to my another accounts. Very professional with dealing with them

10 years ago

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kurt dawson

Need more contact with the creditors is the biggest complaint

2 months ago

Reply from Freedom Debt Relief

Hi Kurt, we encourage you to reach out to our customer service team to help answer any questions you have regarding creditor communications and negotiations. Thank you for sharing your experience and choosing us as your partners!

Sep. 4th, 2024

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Verified Customer

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Alfredo Luviano

It’s going slow but it’s ok I hope it goes faster

5 months ago

Reply from Freedom Debt Relief

Lafredo, thank you for your feedback and your patience. Settlements are dependent on accumulating sufficient funds in order to settle the debt and as long as we continue accumulating funds we should have no problems meeting your goals in realistic timeframes.

Jun. 12th, 2024

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Shelly Erickson

How quickly they can resolve debt & negotiate

2 months ago

Reply from Freedom Debt Relief

Thank you for your review, Shelly!

Aug. 21st, 2024

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Emily Riel

Like it so fair to early to fully tell to be honest

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, Emily!

Aug. 21st, 2024

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Brandon Evans

Saved me money , and very friendly customer service.

3 months ago

Reply from Freedom Debt Relief

Brandon, we are happy to hear about your savings and your experience with our team! Thank you for choosing FDR!

Aug. 21st, 2024

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Annette Dupuis

Nothing. Everything was clear and explained well.

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, Annette!

Aug. 21st, 2024

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Laurana

Everyone has been very helpful so far, just started

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, Laurana!

Aug. 20th, 2024

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Bobby Frazier

I like everything very easy to work with this company

3 months ago

Reply from Freedom Debt Relief

Bobby, thank you for your review!

Aug. 16th, 2024

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Bill Gowder

Seems like good flow and progress. Minimum concerns

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, Bill!

Aug. 16th, 2024

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Carol Cooper

I don't have to deal debtors. Friendly service

3 months ago

Reply from Freedom Debt Relief

Hi Carol, we are happy to hear that you feel relieved! Keep up the great work!

Aug. 12th, 2024

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Kathy Reinike

Everyone there has been so understanding and helpful.

3 months ago

Reply from Freedom Debt Relief

Hi Kathy, thank you for your review!

Aug. 12th, 2024

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Armando Espinoza

It is a great program to get back on track.

3 months ago

Reply from Freedom Debt Relief

Armando, we are glad to be able to get you back on track!

Aug. 12th, 2024

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Susanna Brodskaya

Knowledgeable customer service, friendly

3 months ago

Reply from Freedom Debt Relief

Hi Susanna, thank you for sharing your satisfaction with our team!

Aug. 12th, 2024

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Lorene Clarke

They did a good job getting my debt my debt reduced

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, Lorene!

Aug. 12th, 2024

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Shorn Sabazan

Excellent program they work very hard to

3 months ago

Reply from Freedom Debt Relief

Thank you for your wonderful review!

Aug. 12th, 2024

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Patrick Negus

just started working with FDR but i can say they communicate vary well

3 months ago

Reply from Freedom Debt Relief

Hi Patrick, it is great to hear that you are happy with our communication efforts! Keep up the great work!

Aug. 8th, 2024

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marjorie3354@yahoo.com

Going smoothly so far. They are worth using.

3 months ago Edited August 5, 2024

Reply from Freedom Debt Relief

Thank you for your review, Marjorie!

Aug. 8th, 2024

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Johnny Gallardo

Very easy to set up. My account manager was great.

3 months ago

Reply from Freedom Debt Relief

Hi Johnny, thank you for sharing your experience! We are excited to partner with you on your journey towards financial!

Aug. 7th, 2024

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Anne Fairchild

Hello, So far you are doing great. Thank you

3 months ago

Reply from Freedom Debt Relief

Anne, we are happy to hear everything is going well! Keep up the great work!

Aug. 7th, 2024

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George Wettig

Very easy and fast way to decrease your debt

3 months ago

Reply from Freedom Debt Relief

George, we are glad you are satisficed with our service!

Aug. 12th, 2024

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Gary Mason

Great company. Easy to work with. Awesome experience.

3 months ago

Reply from Freedom Debt Relief

Thank you for your kind words, Gary!

Aug. 8th, 2024

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james weigle

I liked the people. They were very knowledgeable

3 months ago

Reply from Freedom Debt Relief

James, thank you for your kind words!

Jul. 26th, 2024

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Larry Williams

Taking out the time to help me resolve my debts

3 months ago

Reply from Freedom Debt Relief

Larry, thank you for choosing FDR!

Jul. 25th, 2024

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Samson Morris

I like the attention to detail. Thanks for all you do!

3 months ago

Reply from Freedom Debt Relief

Samson, thank you for your kind words! Keep up the great work!

Jul. 25th, 2024

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james daughety

Awesome service and the program works!!!

3 months ago

Reply from Freedom Debt Relief

Thank you for your review, James.

Jul. 25th, 2024