- Pacific Debt Inc.
Pacific Debt Inc.
check_circle VerifiedPacific Debt Inc. is a nationally recognized leader in debt settlement services. It requires a $15,000 minimum debt to offer services.
The company holds significant industry accreditations with the American Fair Credit Council (AFCC) and the International Association of Professional Debt Arbitrators (IAPDA). US News and World Reports also recognized Pacific Debt as one of the best debt settlement companies for 2018.
Pacific Debt was named the #1 Debt Settlement Company by Best Company for 2016. US News and World Reports and Bankrate ranked Pacific Debt as one of “The Best Debt Settlement Companies of 2020." Pacific Debt has achieved a top spot on our list of debt settlement companies because it offers its debt relief services at one of the industry’s lowest prices. Pacific Debt's pricing ranges from 15 to 25 percent of the total debt you enroll. The company then personally negotiates with each lender to reach a settlement agreement. While negotiations are underway, clients stop making monthly payments on their bills and put the money into a separate account to make the negotiated settlement payment to each lender.
Pacific Debt specializes in unsecured debt, which doesn't have an asset tied to it. Examples of unsecured debt include student loan debt, medical debt, credit card debt, and utility bills.
The downside to Pacific Debt is that its debt management services may not be available in your state. Headquartered in San Diego, the company has been in the debt settlement industry since 2002.
View Pacific Debt Inc. reviews below.
The Good
- High Savings, Low Fees
- Industry Accreditations
- Positive Client Reviews
- Personal Account Manager
- Client Resources
High Savings, Low Fees
Throughout Pacific Debt’s website, the company prides itself on how much it has reduced personal debt. In most cases, the company can reduce your debt by 20 to 50 percent, which is significant in this industry.
Pacific Debt's ability to effectively settle your debts makes it much easier for you to pay the debts and be on the road towards being debt-free and enjoying financial freedom.
Not only can Pacific Debt reduce the amount borrowers pay on each of their unsecured debts, but it also has low fees. To work with Pacific Debt, you will pay the company 15 to 25 percent of your total enrolled debt. On average, most of the companies we have reviewed charge an average of 21 to 24 percent.
Though it does charge a percentage of enrolled debt for its settlement services, the nature of debt settlement companies makes it challenging to judge pricing (since individual pricing depends on each customer’s enrolled debt). However, the opportunity to pay a lower percentage increases your savings as you work to become debt-free.
Pacific Debt, Inc. also does not charge upfront fees for settlement. Customers choosing a debt settlement company should only work with companies with no upfront fees.
Industry Accreditations
According to consumers, one essential thing a debt settlement company can offer is accreditation. Pacific Debt is accredited with the AFCC and the IAPDA. Being an accredited member of the AFCC means Pacific Debt submits its website for an audit each year. The AFCC makes sure its accredited members conform to industry standards and strives to protect consumers.
Positive Customer Reviews
Pacific Debt reviews are overwhelmingly positive and speak highly of its customer service. The most common review we see of Pacific Debt is that company representatives know what they are talking about when clients call. They keep clients informed throughout the entire settlement process.
Many clients also praise Pacific Debt for early settlements. A debt settlement company’s main job is to negotiate a lower total debt with a customer's creditors.
Though debt settlement can negatively impact a client's credit score, it will also relieve debt for customers with nowhere else to turn — those who already have lower credit scores.
Credit card debt, medical debt, and student loans are difficult to escape, but companies like Pacific Debt are designed to protect you from creditors and debt collectors; that's why it's essential to take a close look at Pacific Debt reviews.
Previous clients are the best reference for checking the quality of debt settlement companies and debt consolidation companies. Positive reviews can indicate that you will also have a good experience.
Personal Account Manager
When a client agrees to a debt settlement program, Pacific Debt assigns each client a personal account manager as a debt specialist.
This single point of contact works with clients throughout the entire negotiation and settlement process. This may be another reason why clients seem to love Pacific Debt as not having an assigned debt specialist is one of the most common complaints of other debt relief companies, like National Debt Relief.
Working with a single point of contact is especially great for clients because they do not get passed to different people. It ensures that their questions are answered and that their needs are met.
Client Resources
Clients who wish to receive an education more specified to their specific circumstances will not be disappointed by Pacific Debt's online resources.
The company website clearly defines each of the clients' various options within debt relief, even some that Pacific Debt doesn't offer (including consumer credit counseling, bankruptcy, and debt consolidation). It then clearly outlines the benefits and downsides to each of the debt relief options.
Because debt settlement and debt negotiation are better options for long-term debt, clients are encouraged to consider not making minimum payments, as there are more efficient ways to become debt-free. The online company resources say that debt negotiation is a much more aggressive approach to debt relief and may result in a lower credit score.
In addition to online resources, potential clients can have a free consultation with a certified debt counselor who will review their financial situation and options for becoming debt-free. Providing comprehensive information allows potential clients to make better decisions about addressing their debt.
The Bad
- Service Limited to Certain States
Service Limited to Certain States
While there are unique perks to using Pacific Debt (relief from credit card debt, medical bills, student loans, etc.), unfortunately, they are not available to everyone. Pacific Debt only offers services in Arizona, California, Florida, and Texas.
his leaves the majority of the United States unable to take advantage of Pacific Debt's low cost, industry experience, and customer service. Some debt settlement companies are available in 40 or more states.
However, if Pacific Debt Inc. is available in your state, it is a great option when choosing a debt settlement company.
The Bottom Line
Debt management programs like debt settlement are highly complex and challenging to do right, so Pacific Debt's high customer reviews are critical.
Compared to debt consolidation companies, a debt settlement program is usually approached as a last resort (you have a low credit score and lack the money to make monthly payments).
Settlement companies negotiate with lenders for a lower total debt. Pacific Debt focuses on unsecured debt, including student loan debt, health care debt, personal loan debt, payday loans, and consumer debt (e.g., credit card debt). If a consolidation loan is not a good fit for your financial situation, debt settlement may be a good fit.
Debt settlement allows you to eventually recover your credit score quicker than bankruptcy (which stays on your credit report for up to 10 years) and saves you from debt collectors. Pacific Debt does a fantastic job of negotiating lower debt with your creditors.
The positive Pacific Debt reviews speak for themselves. If you find yourself in more than $15,000 in debt — student loans, medical bills, or high outstanding balances on your credit card — and live in Arizona, California, Florida, or Texas, we highly recommend using Pacific Debt to help you pay off your debt. The company is held to high industry standards as a member of all four major accreditation organizations, and it has a proven track record of settling debts for much less than what is owed.
Pacific Debt Inc. Frequently Asked Questions
What is Pacific Debt?
Pacific Debt is a debt relief company committed to finding solutions that truly benefit our clients while also offering the highest level of service.
Why should I trust Pacific Debt?
We've been helping consumers for over 17 years, are Accredited Members of the BBB with an A+ rating, and have thousands of 5-star online reviews from real customers.
How does Pacific Debt services work?
When you call, we will evaluate your situation and determine the options that make the most sense for your situation. The evaluation is free and confidential.
How do I enroll in Pacific Debt's settlement program?
Call our toll free number or visit our web site for a free quote.
How much do Pacific Debt services cost?
We have no upfront fees and the cost is a function of total debt enrolled as well as state of residence. Fees typically range from 18%–25% of the debt enrolled. Our fees are only earned once a settlement is negotiated and you have approved the terms of the agreement.
How long does debt settlement take?
For most clients, the program is a 3–4 year process, although clients may complete their programs sooner, or take longer, depending on their budget.
Does debt settlement affect my credit score?
For most clients, the answer is yes, your score will go down. If you are current, or have only missed a payment or two, your score is likely to go down in the early stages of the program. Our goal is to get you out of debt as soon as possible to put you in a better financial position. As each debt is settled, you will see your debt-to-income ratio improve and upon completion of the program, you will be in an excellent position to rebuild your credit score through proper use of credit.
Message from
Pacific Debt Inc.
User Reviews
Star Rating
2,349 Reviews
Review Breakdown
Sentiment Criteria
bookmark Featured Review
SJE
I was working with another debt relief agency but I was very dissatisfied with the customer service experience. My monthly amount kept changing as they based my total on my credit report which I had informed them was still getting updated. My monthly amount kept changing and it stressed me out so I cancelled them. I found Pacific and spoke to Ray who has been fantastic. He was very understanding and helpful from the first chat. We texted a lot and emailed at first prior to speaking on the phone, and he understood my frustration. He built a plan based on my debt information in conjunction with credit report so that the list was complete. He was very thorough in explaining the program and made himself available to answer all questions immediately. If my experience with the process is 75% as good as my experience with Ray I'm sure I'll be thrilled. Thank you Ray!
bookmark Featured Review
Gail Katrice
I was able to receive the peice of mind I so desparately needed. I went from drowning in debt, not sure where my food money was going to come from because I was maxed out, to excited about my future.
Verified Customer
Asalia
Profesional team members everything is well explained
Verified Customer
Baha Shaba
Very helpful in helping me with my depts, explained everything and the process
Verified Customer
Rochelle Manel
They stay on top of everything, courteous and nice to speak with
Verified Customer
StaceyBoltinghouse
Very helpful. Outstanding customer service
Verified Customer
Thomas A Nunez
Pacific Debt explained in detail the process. I needed to understand this to get the best results possible.
Reply from Pacific Debt Inc.
Jan 25, 2021
Thank you so much for sharing your 5 star review. Our goal is to educate our clients prior to enrollment so that they are able to make an informed decision before they enroll.
Verified Customer
Robin San Vicente
Great customer service. Very caring and non-judgemental. Very easy process to get started with detailed explanations.
Verified Customer
Stacey Ann Martin
Informational and clarity with products.
Verified Customer
Andrey Yuzhaninov
Excellent customer service. I’d like to say about great job of Nicholas and Julia!
Reply from Pacific Debt Inc.
Jan 25, 2021
Nicholas and Julia are both important team members who have been with us a long time. Part of delivering an excellent service is having great employees and Nicholas and Julia are two of the best.
Verified Customer
Arthur buckley
Explained the program perfectly, very friendly and easy to contact with any questions
Verified Customer
Cheryl Atkinson
Make it very easy. Very courteous and compassionate. Makes you feel like your not alone and things happen that we can’t control. I felt a lot better after speaking with them.
Reply from Pacific Debt Inc.
Jan 25, 2021
Compassion goes a long way. We know that people are dealing with tough times right now and our goal is to be the friendliest debt settlement company in the industry.
Verified Customer
Amie
Pacific Debt has helpful people who listen and respond to concerns and questions with respect.
Verified Customer
Esther Madueke
They listen to your needs and gives you options of how to be debt free
Reply from Pacific Debt Inc.
Jan 25, 2021
Thank you so much for sharing your 5 star review, we appreciate that.
Verified Customer
David Artavia
Everyone has been really great and responsive.
Palm Springs client
My contact with all staff members has been very positive. Everyone has made sure that I fully understood all aspects of the program. I am confident that I will continue to receive hands on service.
Verified Customer
Stephen Honeycutt
Some info provided did not pan out and reviews were poor
Reply from Pacific Debt Inc.
Nov 13, 2020
Thank you for sharing your review. We will have a manager reach out to get more details in terms of the reviews and information you are referencing. Customer Service is at the core of what we do and your feedback is appreciated.
Verified Customer
Jessica Pizano
Easy Process, Friendly Staff, Helpful, Overall made my process simple.
Verified Customer
Suzanne Stuben
Very helpful, kind, courteous, patient and knowledgeable
Verified Customer
Patrick
Doing good job. Explained everything in detail thats easy to understand.
Verified Customer
Amy Davis
The process has been very easy. Customer service is great !
Verified Customer
Les Gall
I was made to feel very comfortable throughout the entire process and I also felt such relief that they were gonna fix things (which they did!)--don't remember the guys name but he was the best and I wish I coulda bought him dinner or something
Verified Customer
Matthew Hutton
Hector and Autumn are great representatives. Made me feel awesome about this process.
jeannine pedroza
This is all new to me and a bit nerve wrecking but the first person I talked to was Evan and he answered any and every question kindly and with information. I am now in client care and they actually do care. They keep communication with you literally every step and make themselves available if I have any questions or concerns. So far, very pleased
Aline Muhssen
I Love this company. They have the best employees. The employees are very nice and helpful. They help you every step of the way. For example, I had a debt collector sue me from another state court system. Pacific Debt has a legal department that assist you with all legal matters during the sue process. That to me has been a God send. They have relieved my stress tremendously. Thank you! Thank you! Pacific debt. Pacific debt is the best!!!!
Jessy Kimani
Well versed employees who know what they're talking about. Efficient assistance and timely. Quick turn-around on information and plan. Comforting language and tone, makes one feel confident in them handling the business.
Dayli Lopez
Nicolas took the time to explain the whole process and was very patient with me.
jameel karim
I appreciate Pacific Debt and Ray T for coming up with a plan to help me and my family clear my debt and work toward some financial independence. Thank you Ray.
Carolyn
Justin was very knowledgeable and professional. I did feel a little rushed to sign documents before reading them.
Ellie
Nicholas was very helpful and gave me a complete explanation. Nick actually gave me detailed and organized answers to all my questions.
Charissa Sero
My experience was great, my representative went above and beyond to help me. Pacific Debt is low cost and little time to be debt free. Even a low income single mother can afford this program. I would definitely recommend!
Becky
They were easy to work with. They explained everything so I completely understood. They were helpful and kind.
Natanael Rodriguez
I worked with Arthur on behalf of Pacific. He was very diligent and worked with me very patiently as I was working to find a good company I can trust and deliver a price I was comfortable with. PACIFIC DID JUST THAT! Im very happy with my decision and can’t wait to be DEBT FREE!!
Rex Wikel
William R was very helpful! Very knowledgeable about what would help us.
Andria Hall
Pacific Debt reaches out to me because I need to get out of debt. Even though I honor my monthly payment agreements with my creditors but with the high interest rates, I realize I was not making any improvements in reducing these balances any time soon. I was relieved after talking with William. Not only was he able to identify the accounts with high interest revolving debts but help me to alleviate these burdens. Just the idea that there is a service available called Pacific Debt available to help me become debt free but experts like William who was willing to mentor and assist me in how to move forward in getting it done. At the end of our lively discussions , I was left relieved, hopeful and grateful. After a quick review I realize the business is an Accredited Members of the Better Business Bureau and the American Fair Credit Council. It is also a 5 Star Review as a Top Rated Company. Regards
Melissa
I had the pleasure of speaking with Ray T he is such a great customer service rep.. My debt began during an abusive relationship many years ago so every time I look at all my debt it breaks my heart because it reminds me of the abuse I used to be in but Ray reassured me that life happens... He spoke to me like a member of my family... I can't wait to be 100% away from my past once and for all.. Thanks so much Ray!!!
Kitty Compton
So easy, and wonderful people! They care!!
jeremiah vanwagenen
Cedric A was an amazing help. Sometimes one needs to jump on board even in tough financial times to get their debt resolved. I'm appreciative of Cedric's time and patience allowing as many questions to get clearly asked & answered.
Brannon
They were very nice and explained a lot to me to help me better under stand what I needed to do.
JLV
Justin was attentive and took the time to understand our financial goals. The process was hassle free and quick. I wish we would have called sooner.
Blazters
Rep was very persistent, it was like talking to a used car salesman. Phone call took way longer than needed.
Reply from Pacific Debt Inc.
Nov 13, 2020
We are sorry to hear about your experience - generally the enrollment process takes at least an hour - often times more. Our goal to understand your situation and give you a solid overview of your options, as well as the program and process.
James Wesson
I like how quickly the associate helped me with my situation
Celine Gonzales
Ray was so helpful and so kind and didn’t make me feel like I was dumb for being in the position I was in and let me know that life happens sometimes but that they were here to help. Wonderful experience! Thank you Ray
Jaccqulene Tackett
We were talked through everything in a very professional way and we are excited to start this journey and come out on top.
Fanny Lopes
Im giving five stars for the way I was attended on my phone call. Respect, attention, and efficiency. About the program, I’ll have to come back here in the end to say how good it worked.
Mark Bessette
User friendly. Low pressure. Efficient. Pleasant experience!👍
Jose Castillo
I was drowning in debt and decided to look around the internet for loan forgiveness programs and debt consolidation programs. I happened to stumble upon Pacific debt inc and within an hour I signed some paperwork and had them consolidate 2 of my loans and now I’m just paying that monthly at a low cost. It is helping me save so much money! And the agent that helped me (Eva) was incredibly professional and made me feel comfortable throughout the entire process. I would recommend this to anyone that is overwhelmed with debt.
Dona
Nicholas was a great help. Explained the program , the company and answered all my questions.
Melinda
William was very professional and easy to talk to. He made the transition easy.
Jdc Jdc
To pdi I was scared to admit to having high debt called pdi spoke to Jason he made it easy to ask questions and get answers he explains things in easy terms to understand by the time we were done i felt a lot better so I will see a lite at the end of my tunnel i even called Jason about a few questions jason did recall me back thank you jason and pdi I will recommend any body in debt to call Jason at pdi thank you for all your help jim c