Pacific Debt Inc.
7.5
Overall Score
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Kristen E.
After enrolling in PDI's program a few months ago, we have finally settled our first account. Our amazing account manager, Kimberly Becker, was able to settle our account!! This was our largest account in the program so we couldn't be more excited!
Also, I would like to add that Kimberly, along with other PDI staff, have been extremely accommodating when we needed to make changes to our account. We are very happy we chose PDI!
8 years ago
Kk
Our experience with Pacific Debt, has been great from the very beginning which has been approximately 2 yrs. Every interaction with them have been respectful, knowledgeable and with immediate response. Our case worker was Josh H, always helping us, guiding us, along the way. He was respectful and we always felt he was working in our best interest. We can't say enough about Josh. Along the way, we saved approximately $32,000 with his help. We couldn't have got out of debt without Josh and Pacific Debt.
8 years ago
Patricia Ross Palm Desert, CA
I contracted with Pacific Debit in February, 2015 to assist me in settling credit card debt exceeding $40,000. To date, they have saved me close to $25,000 in credit card fees, late charges, and interest. In addition to the savings, they took a huge load off my shoulders by helping me pay what I could afford to the creditors, instead of filing a bankruptcy. I remain grateful.
8 years ago
Dean Angell Billings, MT
Ashley was fantastic and very understanding. She even got me a better deal than originally offered. She was kind enough to listen to my story and made me feel as though my problems were important to her. She explained everything clearly and even answered a long list of those "stupid" questions with ease and grace. Her knowledge and skill were most impressive
8 years ago
carol Buffalo, NY
Pacific Debt has been awesome in helping me become debt free. Everyone I have spoken with since the beginning has been very open and friendly. They take the time to explain everything in detail. They make you feel like you are important, and they are going to help you with your situation. They keep in contact, and you are able to reach out to them at anytime. I would strongly recommend PDI to anyone who is thinking about reducing their debt.
8 years ago
Janet R
I've been working with Carly for over a year now getting debts paid. I was apprehensive to sign on with PD at first. But the experience has been very good. Carly is the best she has helped me to pay off debts that I never thought I could get resolved. I feel so much relieve and I can see there is an end to having any debt. And becoming debt free. Carly has always had my back, been supportive, kept me informed of everything, I have my own personal accountant to rely on. I would recommend the program to anyone. And ask for Carly she is the best!! Thank you Carly & Pacifc Debt!
8 years ago
Carla Hatcher Austin, TX
I'm so happy with Pacific Debt. It was easy to enroll. Their service is outstanding. My account manager Carly is phenomenal. She has been able to settle my debts at forty percent of their balance, way less than I expected! I thought it would takes years to start settling my substantial debt. Carly has already taken care of my largest! I'm blown away. I highly recommend Pacific Debt to help settle your debts for far less than you owe. I'm so glad I took the step. A huge burden has been lifted.
8 years ago
Bonnie Magallanes Pasadena, CA
I am really pleased so far with my experience with Pacific Debt. They have gone above and beyond to be kind, courteous, and respectful. They came through just like they said they would and in a timely manner. It was such an easier process then I expected too and I am so grateful that they were there. I feel very empowered knowing that I will be out of debt soon and that I saved money, time, and stress doing so. They really did a great job of settling my accounts for so much less then what I owed and I was so relieved.
8 years ago
Anthony Loria Auburn, NY
Went from scared and confused to confident and prepared to get past all of our debt hurdles with PDI by our side! I was really taken back by the level of customer service and knowledge of every staff member I spoke with - especially my first responder to my credit accident scene, Eva. She helped me understand all the how's and why's to quickly build us a program and activate it only after we were comfortable and ready.
8 years ago
Luna E Collins-Smith
Michael B clearly communicated my options, resources, and steps to enroll in my debt relief program. He listened carefully to my concerns and needs, and answered my questions with facts, alerting me on what to expect in the process. He talked me through the documents and signing, explaining each step. I was given the information I need going forward into a debt-free future.
8 years ago
K. A. Reed
To be honest, I was very nervous about taking the first steps for debt relief. Being young and not being to make more than my minimum payments though, was enough to make me start looking. I almost signed on with ClearOne Advantage until I kept hearing about people getting sued! So glad I was able to find Pacific Debt. I had Rian and Eric to assist me through the whole process and I fee very confident about starting the program.
8 years ago
Jim Long Phoenix, AZ
After reading reviews of the best debt settlement companies we contacted the top three. Pacific Debt received top marks. Doing phone interviews let us know there is a difference between companies. Pacific Debt, Inc was thorough in explaining the process, helped us feel as comfortable as possible in making a difficult decision, and, best of all, was able to settle our debt at a significantly reduced payment. In the final analysis, we feel very confident in our decision to work with Pacific Debt - knowing that there is light at the end of the tunnel.
8 years ago
GINA CAIMI Lawrenceville, GA
i HAD A GREAT DEAL OF ANXIETY ABOUT CONTACTING YOUR COMPANY TO REQUEST YOUR SERVICES BUT ALL MY ANXIETIES WERE QUICKLY RELIEVED BY MS. BETH CARPENTER, THE PERSON WHO ASSISTED ME. SHE EXPLAINED THE PROCESS TO ME SO CLEARLY AND COMPLETELY, AND HER MANNER WAS SO GRACIOUS AND CARING, I'M ACTUALLY LOOKING FORWARD TO WORKING WITH YOUR COMPANY NOW. THANKS, BETH
8 years ago
JOSEPH BARRON Newport, NY
The short time I have been in the program , My thanks go out to Carly. I honestly do not think a savings of over $2000.00 could have been accomplished with someone else. I enjoy working with her, and I know we have been on the same page from day one.
The Communications between us adds up to $2000.00 +++ Thank you Carly .
Stay with me, we still have some work to do.
Sincerely
Joseph R. Barron
8 years ago
Barb
Eve was great. I felt comfortable with her and she quickly put me at ease. Everything was organized and painless.
I actually found this company after initially looking into debt relief at a different company. But after researching I discovered Pacific Debt had the best reviews. The reviews I read were amazingly accurate and I'm glad I chose Pacific Debt.
8 years ago
Dominic caballero Pomona, CA
I would have to say my experience with pacific debt is great!!
Carly G is great, she was up to date with everything, she was also able to make arrangements with payments that were rough for me at the time.
She would always notify me when she got a settlement offer, I have one credit card left to becoming debt free!!
This is a good company who can help and I'm thankful I researched use the time things started to become a struggle.
Thank you for all your help!
8 years ago
Donna Morse
The people at Pacific Debt were always helpful, understanding, patient and overall just great! My two account managers Danielle and Nicole were wonderful from day one to the very end! They were always there when I needed them and they guided me through the process with great understanding and compassion.
If debt relief is the way you need to go. I highly recommend this company!
Donna M.
8 years ago
Lelsie Ortiz Georgetown, TX
Thank you Pacific Debt and thank you Shonna for all your hard work. I found myself drowning in debt four years ago. I was stressed and never thought that I would be debt free. Four years ago I called Pacific Debt and now on my way to paying off the final account. I feel as if a weight has been lifted off of me. Thank you again Pacific Debt and Shonna. Please call Pacific Debt if you find yourself thinking about bankruptcy. I'm glad I did!!!!
8 years ago
Juan
I can't thank Pacific Debt enough. Everyone I have been in contact with since day one has been extremely courteous and helpful. I would especially like to thank my account manager Tina G. She has been extremely helpful in securing settlements and working diligently to keep me up to date.
I feel a weight has been lifted since I joined the program. If you feel as if you have nowhere to turn and need assistance with your financial situation, don't hesitate to contact Pacific Debt for help.
8 years ago
Jordan Robert Paul Shoesmith Framingham, MA
Carly has been an incredibly helpful and transparent account manager. My experience with PacificDebt, Inc. and Carly in particular, has been nothing short of phenomenal. Anyone who is dealing with personal debt issues should consider their program and services; they would invariably benefit tremendously for their careful and meticulous guidance and effort. I can't thank them enough.
8 years ago
Craig Wilson Miami, FL
Everyone at Pacific Debt was very professional from day one. From the explanation of responsibilities of both parties to the setting up of the escrow account, filing your creditor information, and customer service around the clock, they were second to none. If you need help to settle your debt and become debt free. This is the company to go with. What a great group of people from start to finish. A++
8 years ago
Tye Richard
Armando is the best, he has helped to alleviate my debt sooner than expected which doesn't seem like long ago. Very friendly, helpful, and willing to go beyond the call of duty to help. He truly is the best and I would recommend him to anyone. Pacific Debt is a wonderful company that I would recommend to anyone whose looking to consolidate their debt and settle it. I love the friendly hospitality services I have received, i do not wish to accrual anymore debt but if I did Pacific Debt and Armando wiil definitely be my company of choice.
8 years ago
Richard Gerard Evans Minneapolis, MN
I was first in contact with Nick who set up my account, and then eventually assigned to Tina to manage my account. Besides the professional courtesy I feel that both parties have been extremely respectful in a personal way and appreciate the service thus far received. No one wishes to be in this situation but sometimes here we are. If I have to trust anyone on my issues I am glad it is this group and particularly these two.
8 years ago
Denisa Vaccaro
For approximately one year Pacific Debt has been helping me with my credit situation. Thank you to Kimberly B who assisted me through my financial mess. You are a shining example to the world of business that professionalism can be upheld through kindness, understanding and service. With her help I have been able to save a large amount of money in interest payment and cut my debt in half. Because of Pacific Debt I am almost out of debt, and I am restoring my credit. My only regret is, that I didn't do it sooner, Thank you Kim!
8 years ago
Dave Albert Lea, MN
I have been with Pacific Debt for not even 6 months and Ellen has already settled two accounts for me saving me almost 10K. This is totally unexpected and awesome....... I figured it would be this summer before the first account would have a settlement but Ellen worked her magic and boom debt destroyed. I so look forward to what the rest of the year holds for me, working with Pacific Debt and Ellen.
I can not thank you enough. 10 stars!!!!!!!!!!!!!
8 years ago
Juan Escobar
I was skeptical at first but Pacific Debt made me feel comfortable and confident about letting them help me handle my debt. My account manager Ellen is incredible, easy to contact, she takes her time explaining any questions that you might have and she will definitely try to get you the best deals possible. So far I have saved $3894.89 and i am one step closer to being debt free.
8 years ago
Patricia Klinger Seminole, FL
I had quite a bit of dept. and turned to Pacific Debt to help me. Everyone I worked with was awesome and if I didn't understand anything they explained until I did. This is not a fun experience to go thru but they made it so much easier to deal with. I am now nearing the end of my debt payments and I feel like a weight has lifted off my shoulders. Thanks again everyone at Pacific Debt!
8 years ago
Elinor Johnson-McMillan
Steven C was both kind and courteous when I spoke to him about my financial situation. He made me feel more confident that this program was going to help me to get back on track with my finances, and that I will be able to relax a bit, especially after the past two years of stress. Thanks a million for have such a caring person looking out for people like me!
8 years ago
Jared Fegan Los Angeles, CA
I had an absolutely wonderful experience with Pacific Debt. They were extremely knowledgeable, communicative, patient, helpful...everything I needed them to be and they delivered on everything they promised to. ALL of my delinquent accounts have now been settled and I truly appreciate what everyone at Pacific Debt was able to help me with - most notably my account managers Jessica E and Armando D. You guys were awesome!
8 years ago
Robert Dupre
I made my first contact with pdi in may 2016. It is now dec. 2016. They said it may take 4 to 6 months before they could reach any settlements. We owed over $ 90,000 in credit card dept. Within the past few weeks they have settled with several credit card companies saving me almost $29,000 so far. I have a great deal of respect for pdi. They have done so far what they said they would do. Their communication is superior. If you are looking for a debt company to help you out, please call PDI. They will help you. They are extremely professional.
8 years ago
Mark A. Arruda
So Far Pacific dept. has been great. They have reduce my dept. considerable so far. So far all the people I have work with has been outstanding with no complaint. I have been working with Kimberly B. She has been very friendly and is doing a outstanding job for me. They explain everything so I could understand what's going on. They contact you at least once a month and let you know the status of what the next step is and if I have any questions. I would recommend Pacific Dept to anyone in need of getting there dept down. Credit card dept. Best thing I ever did. Thank you Pacific Dept.
8 years ago
Barbara Cyrus Baltimore, MD
Going through the initial process in the beginning was a lot of phone calls but things have calmed down now and are much better. Everyone has been professional and courteous, and has helped in explaining the process very well. Carly G who is my account rep, is very helpful and we are staying in contact with each other. I think my biggest problem is the fact that my monthly payments are just $100 less than I was paying before Pacific Debt, and I had gotten way over my head so it's stilI a struggle. I was told my payments cannot be any less than the $299 that I am paying, so it's been difficult to keep my bills current but I am working on it. I would feel much better if the payments could be less but then the process would take much longer.
8 years ago
Anna Thousand Oaks, CA
Customer Service has been great , Bethanie has helped me alot and very patient with me , answering all my questions and making it very comfortable for me through my program at Pacific Debt, I feel so much better and a load of my back knowing that Pacific Debt has helped me so much and i will be debt free in a few months. I will refer everybody that wants to be debt free to Pacific Debt , Thank You So Much !!! Pacific Debt!!! Excellent Service!!!!
8 years ago
Linda Downie Piscataway, NJ
Eric is a Very good customer service repsenitve he is very helpful and anwered all the questions that I had on making this very hard decesion in my life. He made me fell very welcomed.. Its very rare that you can come across a csr that makes you feel good in a life making decision that you made.
Thank you Eric for being very supportive and understanding. I am looking forward in working with your company.
8 years ago
nica russell Pomona, CA
So far so good. Everyone seems that they are sincere about helping us to get out of debt. Sometime things happen and you have know clue how to get out of your own way. Well after seeing there reviews on line we decided to take a leap of faith. And we are pleasantly surprised. We know this will be a long process, but I know eventually we will be able to breathe a sigh of relief.
8 years ago
BF
Pacific Debt has been very professional, helpful, and has good communication in regards to all of my questions and concerns. I appreciate their help in navigating me through and getting me entered into the program. It was a very difficult personal decision, but it was better than the alternative and was the solution to help with my current financial situation during this negative economic flux. I look forward to continue working with them and completing yet another review upon reaching financial resolution. I strongly recommend researching companies out there and learning as much as possible in order to answer all of your questions. I hope you will find Pacific Debt is one of the better rated and accredited choices out there, where several others had higher priced rates and monthly payments making it hard to streamline and overcome debt.
8 years ago Edited September 14, 2021
Brenda Lachney Wilmington, DE
Ashley H by far is the most well verse individual, I have ever had the pleasure to speak with. When I asked several questions, l did not hear any hesitation from her. This is the type of individual that should be fast track to manager position, if not already done so. In my 30 years of customer service experience this is the top person for my organization.
8 years ago
sheila johnson
when i contacted Pacific Debt it was Ashley that called me. whenever dealing with my personal information i am very leary about releasing it so i had a lot of questions and Ashley answered all my questions and made me feel comfortable. something else about the program that makes me feel comfortable is that there is no prepayment penalty and if I am really proactive i can finish the program before the agreed upon time.
thanks for all your assistance Ashley you were very helpful and reassuring.
8 years ago
Nicole Chenelle Vista, CA
I did not think my situation financially could be repaired in the time I was told when I enrolled. Then I met Nicole who explained the process and the difference in my accounts and how they settle. Hard not to be nervous or worried when going through this type of process.
Nicole was able to answer my questions and calm me down (not easy). My 1st settlement she got me 40cents on the dollar which is not the norm but somehow she over dilvered. I would not want to deal with anyone else and if it was not for Nicole I would of gave up and filed BK.
8 years ago
remedios garcia
Thanks God I have Ellen H as my Pacific Debt Representative. She's so good and well versed in explaining to me what is good and for my benefit and on my way to become debt free. She's the employee that can make a customer feel so welcome . She's ready to listen and try to give comforting words. What a good feeling to be talking to someone like Ellen. Pacific Debt is a good company and with an employee like Ellen H more clients will be encourage to do business with this company. Hire more employees with the likes of Miss Ellen H. Congratulations for having her in your company.
8 years ago
veronica berry Saint Paul, MN
ELLEN, ELLEN, SHES THE ONE THAT FITS THE BILL !! There is not enough space to say how great my experience with Ellen has been. Not only is she supportive and helpful but responds whenever and always in a timely manner. I know that I would probably be a "stress candidate" had she not helped me navigate through this experience. I hope that her supervisors realize what a valuable, professional they have in her. It is my pleasure to say. ELLEN IS THE GREATEST.!!!
8 years ago
Judy V
Before I contacted Pacific Debt Inc, I had been struggling with trying to resolve my credit card debt on my own, but found myself continuing to struggle until Pacific Debt Inc took this weight off of my shoulders. As scary as it was at first, it is all worth it! Shonna and the rest of the PD staff have been so great. Always great communication letting you know each step of the process. Thank you so much! Debt free here I come!
8 years ago
Denisa Vaccaro Palm Beach Gardens, FL
I have had nothing but a great experience with Pacific Debt. My account manager Kimberly Becker has been very understanding, professional and walked me through this entire process. I started in January of 2016 and I settled my first two major credit cards at 50%, I am almost half way through, and it is very rewarding to be able to see my debt decreasing .Pacific Debt exceeded my expectation, Thank you Kimberly for all you have done for me!
8 years ago
CHARLES M SAMS Friendswood, TX
If you are reading this, than you like myself found an urgent need for help from creditors..I have found Pacific Debt to be a God sent. They are outstanding and they have your back. I have been with them for over a year and at no time have I experienced a problem. That is because they have great managers to help you and believe me, my manager is an angel by the name of Shonna Gillis, she is outstanding, great, wonderful, I could go on and on,but I don't want to keep you any longer. Call now.
8 years ago
C.B. Murrieta, CA
It's been almost a year now that we have enrolled PDI to settle our debts, From the beginning up to now, every staff member who has handled our case 63661 takes pride in accomplishing his or her task with professional courtesy and sincerity. Especially, our case officer, Kimberly Becker, has worked closely with us by striving to settle a couple of debts with success to our great satisfaction. In fact, she has even worked to settle a lawsuit in just 24 hours. We are confident that she will help us get out of our debts to our satisfaction within the time frame of our contract.
9 years ago
Miranda Warrior, AL
Excellent company! Kimberly Becker has been an outstanding person to work with. She is very professional and answers your email and calls quickly. I would recommend this company especially to those who are struggling to make monthly payments on accounts. Accounts were settled at a moderate rate and I am now debt free. Thank you so much Pacific Debt you saved me from losing my home by settling credit card debt and unsecured loans!
9 years ago
Ryan Laguna Hills, CA
Definitely they help me settle some of my account, for now i am still wait for other account to settle. fingers cross! i have limited access to my previous account so they might have settle with or without my statements. very reliable company. hope they continue they reputation. thank you for the first person i talked to. to kim the group of people who help me with this debt settlement program... stay on my reviews until i am debt free... soon
9 years ago
Michael Aurora, MO
I selected Pacific Debt as the company that portrayed the best possible outcome for my credit card debt. I selected Pacific Debt due to the high rating and Better Business A+ approval. I spoke to Ashley Hudson on the phone when I called Pacific Debt for the first time. She was very courteous and friendly and answered all my questions about Pacific Debt.
Ashley assisted me with the application on-line and thoroughly explained it in detail for my clarification. I look forward to completing the program and being out of my credit card debt in the future. I am also looking forward to working with the Client Care Team to assist me with the complete resolution of my credit card debt.
9 years ago
Michael Kelly North Fort Myers, FL
I have been working with Pacific Debt for a few years now and i'm so impressed with them i'm sending another review with an awesome rating,,I will recommend Pacific Debt to anyone with Debt problems,,They are very Honest and Kind people and they will go way out of their way to help the client any way possible in a very professional manner,,Thanks again Pacific Debt !!
9 years ago
Mona Sanakh Houston, TX
I was reluctant at first about PDI myself! But after so many good input it really help us out of dept faster than trying to do ourself month by month and never ending;(...Staff really above & beyond duty( so encouraging and help us so much to be debt free)Thanks so much Josh for you understanding of my individual case! I did have little money left every month at least to buy food and help keep with kids activities. Xx
9 years ago
