Freedom Debt Relief
check_circleverifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 38 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 38 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Call our recommended rep over at Freedom Debt Relief below.
1-(855) 491-1073
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Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
Message from
Freedom Debt Relief
User Reviews
Star Rating
10,717 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
The experience has been outstanding. They have been sending more information and have been with me every step.
Reply from Freedom Debt Relief
Oct 15, 2019
We appreciate your review, Chris. It is our priority to keep our clients informed and to have good communication. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
Verified Customer
Freedom debt relief has been a great partner in allowing me to have less debt. They've done an exceptional job and continue to help lower my debt.
Verified Customer
They are nice people to work with and they care about you
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your kind words, Frank. We are so glad that you value the hard work we do. We truly care about our clients and we're glad it shows. If you find yourself having any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
Great experience. While some of our creditors have refused to budge, they've significantly reduced the principle I owe and helped alleviate the pressure of organizing the payments.
Reply from Freedom Debt Relief
Oct 15, 2019
Thanks for your review, Ryan. We are so happy to hear about your positive experience with the program. If you come across any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
I'm happy that two I my debts were settled
Reply from Freedom Debt Relief
Oct 15, 2019
Congratulations on your new settlements, Nadita. Keep up the excellent work! If you come across any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
Great best decision I've made made my life stress free and able to do more without worrying about my next payments
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your great review, Lucero. It is a pleasure to hear that we have been helpful to you as you are on your way to financial freedom. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
I've have had an excellent experience with Freedom Debt Relief! Customer service is always available to answer questions and very informative. It's also been so nice to not have to stress or worry about my debt and let Freedom Debt Relief handle everything for me. I would definitely recommend Freedom Debt Relief if your looking to consolidate your debt. The program is amazing.
Reply from Freedom Debt Relief
Oct 15, 2019
We appreciate your kind words, Bianka. It is so rewarding to hear about your great experience with our dedicated team! We will continue to work hard to provide you with the best service possible. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
They are friendly, helpful and the best.
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your kind words, Sarainez. It is a pleasure to be able to help you reach your financial goals. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
Verified Customer
Excellent company. Great customer service.
Reply from Freedom Debt Relief
Oct 15, 2019
We appreciate the great feedback, Christi. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
Verified Customer
No more debt pressure. Just make the payments. Learned to manage money more sensibly and if you can not pay cash for an item, save for it.
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your feedback, George. We are happy to hear that you are having a good experience with the program. Keep up the great work! We cannot wait to see you reach all of your financial goals. If you find yourself having any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
The advisors are Amazing. Whenever I am anxious or upset because it's a slower process who ever I talk to tell me it's the process. They told me to give creditors their number and email as mine so they take all the calls. It costs but it is worth it. They are helping me pay my debt!
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for sharing your experience, Cheryl! We're here for you every step of the way if you ever need assistance with your program. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Verified Customer
They are great easy to work with and heloful
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for sharing your feedback, Cynthia. Our team is thrilled to be offering you a solution to resolve your accounts. We’re here to support you at every step of your debt-free journey, so please feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
Fast and courteous. Professional and no judgement. They explain in email and over the phone
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your review, Princess. We understand life happens and we are here to help! For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Verified Customer
It has been an easy transition for what it is, and I am happy with the process and Daniel was a great rep and helped me out a ton!
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for your great feedback, Jennifer. It is such a pleasure to hear that you received a positive experience from Daniel. We will continue to work hard to make sure we provide you with the best service possible. If you have any questions or concerns, please don't hesitate to contact Client Services they can be reached at 1-800-655-6303 or via email at [email protected] Thank you for choosing Freedom Debt Relief.
Verified Customer
Fast and easy, very professional. Started right away getting my debt back on track.
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you for sharing your experience, Kathy. We are so glad to hear that we are satisfied with the service we are providing you. We look forward to continuing to help you reach your financial goals. Let us know if you come across any questions or concerns. You can contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Easy and hassle free! Very fast results
Reply from Freedom Debt Relief
Oct 12, 2019
Mitchell, we value your feedback. Our team is thrilled you have found the program Hassle-free. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.
Freedom was a great place to consolidate our high interest credit cards. It was very easy to get the paper work done on line. Everyone I talked to were very nice and polite. If you are in debt over your head with high interest and high payment credit cards, please give Freedom a call. You won’t be sorry. J Suggs
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you so much for your great review, Jo Ann! We are beyond happy to hear that we have met your expectations so far. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Freedom Debt Relief has been so helpful and answering all of questions and have also help me in recovering from my debt. I am beyond great full for this opportunity that came into my life, I definitely recommend FDR to any of my family members and friends. Thank you for all your help.
Reply from Freedom Debt Relief
Oct 15, 2019
Thank you so much for your kind feedback, Angela. We are so proud to hear that you have experienced great service from us! We are happy to be able to help out. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
People are in financial hardship you set an amount monthly to be deposited, just because there may be an extra week in a month doesn't mean you take out 3 times that month after we've already satisfied our monthly deposit then get a hard time when I cant pay you 3 time a month instead of twice. Get with it, we dont have the money that's why we asked for your "help"
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for sharing your feedback, Dale. We are sorry to hear that you are not happy about your deposits. If you have a deposit the is scheduled to come out biweekly, there will be a third deposit coming out if there is an extra week in the month. Please keep in mind, you do have the option to modify your deposits before they are drafted. You can also change your deposits from biweekly, to monthly or split deposits. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
As a nurse, I am known as an advocate for my patients. Never did I think an agency like Freedom Debt Relief would do the same for me. I am so thankful for the great, prompt responses I get from FDR.
Reply from Freedom Debt Relief
Oct 10, 2019
We appreciate your kind feedback, Andree. Thank you for taking out the time to share. Hats off to you for being an advocate for your patients! We're glad to hear we could return the favor. Thank you for being the best part of Freedom Debt Relief!
Really took a lot of stress off my life. I had an accident that put me out of work. I could only pay minium payments and was getting really far behind. After investigating different companies that help with debt, I chose Freedom Debt Relief because of their no games, no messing around counseling and direct involvement in the process of negotiation with my creditors. I also like the fact that they have a law firm that works directly with you, if you happen to need them, and it gives you piece of mind. Freedom Debt Relief has programs that help you to understand the process and also gives you education on debt and staying free from debt. Glad I used Freedom Debt Relief and I am very close to being debt free.
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for your awesome review, John. Congratulations on your success so far! We are so excited to hear that you value our program and that you are so close to reaching your financial goals. Keep up the excellent work! If you come across any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Freedom Debt Relief is really helping me get my debt under control. Cutting it down by half in most cases. With reasonable fees only coming out of your agreed monthly payment.
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you so much for your review, Michelle. It is a pleasure to hear that you are happy about our service. We look forward to seeing you succeed! Let us know if you find yourself having any questions or concerns. Feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
I was deeply in debt do to supporting my neice and nephew for many years while they were growing up. I found myself struggling with money after having to give up my jobs due to illness. FDR gave me hope and peace of mind in helping to settle my debt and I can now see all of this weight being lifted off me. Thank you to FDR for all the help you've given me, although "thank you" does not seem adequate. These are very professional and caring people who work very hard to get the best result for their clients. I appreciate all of them so much!
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for your kind words, Linette. We are so proud to hear that we have been able to lift some weight off your shoulders. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
Freedom Debt Relief has helped my family and I to keep a grip n our finances with their expert help and knowledge on debt.
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for your kind review, Tom. We are so glad to hear that we have been helpful to you as you are on your path to financial freedom. We will be here for you every step of the way. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
Been great so far! Very kind and helpful!
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you! We are super happy to hear about your great experience with our program. For any questions or concerns, feel free to contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief.
Our experience has been great. Everyone we have spoken to are all very nice and helpful. The person Dashboard is awesome, you can just log in and check progress of accounts. And now we are soon to be debt free in a few years.
Reply from Freedom Debt Relief
Oct 14, 2019
We appreciate your review, Carmen. We are proud to hear that we have met your expectations. Please continue to visit your Client Dashboard to get important updates about your program or contact Client Services at 1 (800) 655-6303 if you have any questions or concerns. Thank you for being a part of Freedom Debt Relief.
Thanks to Freedom Debt Relief, I have been able to get a fresh start, with one monthly payment, no more collection calls,the staff was very friendly and helpful and professional
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for your review, Jose. We are so happy to be able to provide you with a fresh start as you start your journey to financial freedom. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for being a part of Freedom Debt Relief.
I am extremely pleased with Freedom Debt Relief. Their Customer service group is outstanding. Every time I call with a question, they have the answer right then, no waiting. They are very knowledgeable. I am never put on hold for anything. Customer Service is a company's biggest asset and theirs is wonderful to work with.
Reply from Freedom Debt Relief
Oct 14, 2019
Thank you for your great review, Linda. It is important for us to provide you with the best client experience possible. We are so happy to hear our priority reflects in our service. Please reach out to our client services department at (800) 655-6303 or [email protected] should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
They are so good at communicating with you about every decision that needs to be made.
Reply from Freedom Debt Relief
Oct 12, 2019
Thank you for your feedback, Peggy. We're happy you found us so helpful. If you have any questions or concerns, please don't hesitate to contact Client Services. They can be reached at 1-800-655-6303 or via email at [email protected] Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.
very attentive, helpful at anytime of my calls, arrange settlements as soon as possible, I never had a customer service with a bad attitude or in a bad mood they have been very pleasant to speak too.
Reply from Freedom Debt Relief
Oct 10, 2019
We appreciate your kind feedback, Jeanette. Thank you for sharing your experiences with us. Be sure to log into your Client Dashboard at www.fdrclient.com to view the details of your account at any time. You can also chat with us live if you have any questions. Thank you for choosing Freedom Debt Relief!
FDR has been a wonderful company to work with. I have peace of mind and a great trust in these folks. They have kept me in the forefront of this journey in letting me know every time something is being done to my account. I was a little skeptical at first when I contacted them. Had no idea what I was getting into, but they have gotten me a long way into my debt relief and I am so thankful for all they have done to help me. When things seem to inundate you, and you have done all you can do by yourself to get debts paid, they help and not shame you and let you know anyone can "get in over their head" before you know it. I would recommend them to anyone who needs help.
Reply from Freedom Debt Relief
Oct 10, 2019
Thank you, Carolyn, for taking out the time to share your experiences with us. We appreciate the strong vote of confidence! We're also honored to hear how great our program has benefited you. As your debt-free journey continues, please let us know how we can continue supporting your every step. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
If I could give zero stars, I would. In one year I paid over $7000 to them and they settled just one account and paid themselves an astronomical amount. . When I canceled they would not refund the money in my dedicated account stating that the money was to be paid to FDR again for “their fees” I had four accounts with them and ended up settling three on my own and guess what? No fees involved for me to do it myself.. They make it sound like credit card companies will not negotiate with you. They use scare tactics. Do not trust this company with your hard earned money.
Reply from Freedom Debt Relief
Oct 08, 2019
Thank you for your feedback, Gina. We apologize for any disappointments you've experienced in our program. Please message us your contact information, and we will have a member of our team reach out to you shortly.
I’m glad I’m getting the help but Fdr is very slow on settling my debts to where I’ve been sued three times already
Reply from Freedom Debt Relief
Oct 10, 2019
Donna, we appreciate your review. Our team takes your concern seriously and apologize for any disappointments you've experienced in our program. We will have a member of our team reach out to you shortly.
Good job excellent service. I am happy to be with you is a good experience. I promise to tell my friends about your good work
Reply from Freedom Debt Relief
Oct 10, 2019
Thank you for the strong vote of confidence, Richard! We also appreciate you recommending our services to others. Always feel free to contact our Client Services team with any questions about your account. We're available 7 days a week to support your journey. Thank you for choosing Freedom Debt Relief.
I have just started but everyone has been so helpful and reassuring
Reply from Freedom Debt Relief
Oct 10, 2019
Welcome to Freedom Debt Relief, Danny! We are looking forward to serving your financial needs. Thank you for sharing the positive experiences you've had so far. Please let us know how we can be your greatest supporter as you make your way toward financial freedom! Thank you for choosing Freedom Debt Relief as your guide to getting there.
Very satisfied with the customer service, they are proactive rather than reactive.
Reply from Freedom Debt Relief
Oct 10, 2019
Thank you, Michael, and welcome to Freedom Debt Relief! We are very excited to be a part of your debt-free journey. We also appreciate the positive feedback regarding our level of customer service. Be sure to log into your Client Dashboard at www.fdrclient.com to monitor your progress toward financial freedom. Thank you for choosing Freedom Debt Relief to meet your financial goals.
Angeline truly made me feel better about being in debt. Sometimes emergencies happen and it is hard to get back on track and she reiterated that in my ear. She also made the beginning of this process easy when it came to all the information that had to be provided. Thank you Angie!
Reply from Freedom Debt Relief
Oct 10, 2019
Welcome to Freedom Debt Relief, Sharon! Please know you are not alone. You are absolutely correct in saying life situations come up that directly impact our finances. Great job on your part for finding a solution that works for you! We also appreciate the shout out to your debt consultant. We will be sure to pass on the kudos for a job well done! If any questions come up along the way, please know our advocates in Client Services are also more than happy to assist. Thank you for trusting Freedom Debt Relief. Here's to a debt-free future!
This was an easy experience a tough decision but all answers were answered.
Reply from Freedom Debt Relief
Oct 10, 2019
We're glad to hear we were able to answer all of your questions about our program, Patricia. Thank you for sharing! Many consumers do not know they have options when it comes to debt relief. If any other questions come up about your account, Client Services is just a call, chat, or email away. Thank you for choosing Freedom Debt Relief.
We have been with Freedom Debt Relief since 2016. Freedom started really good & keeping us updated everytime we had a Settlement or not having enough money in our account They would call us or text us anytime. We have 5 accounts or more that has been open off & a little bit more to go. However lately they have been to lazy or not helpful with account that has to be taking care of & on top of. My recommendation is if you can avoid this company please do so. I had a credit card with Chase Bank & I had settle directly with them for less. $3,000.00 to $300.00 They are getting Really sloppy and collecting too much money in settlement your credit card & not call you when you don't have enough money in your account to take care of the Important one with attorney's office. When you have to start all over again with the same one they Settle and still collect more money for settlement. I have depression already, this doesn't help my situation & this is the kind of problem that can drive people to commit suicide. They said "Oh don't worry we are here for you but when you get paper from court saying "you fail to appear in court" or you getting service with court papers of lawsuit. You are standing only. They have no communication with the attorneys that they have which is very frustrating. We had great jobs & always paid on time with our credit card without any problems. After my husband lost his job we was told this company cause help us & give us peace of mind but all we been having is headache & problems when they can't get Their and of promise. We have more Stress than we had before. My advice to people that having credit card problems find out a better way to take care of them Directly with the credit card companies or with a better one than this company. I'm sorry but I had enough with this company that I'm so ready to talk to an attorney about bankruptcy.
Reply from Freedom Debt Relief
Oct 08, 2019
We value your feedback, Alexandra. We take your concern seriously and would like to have a member of our team reach out to you. Could you please provide your contact information in a privet message to us. We thank you for being a valued Client.
While I have had a good experience with Freedom Debt Relief the last experience was not. Freedom Debt Relief came back with a settlement offer the original was 18 thousand and some with a settlement for 14,868 plus fees for 3600 I believe. Not a good settlement for me maybe for FDR but not myself. So I have rejected this settlement. Thank you Edward Baum
Reply from Freedom Debt Relief
Oct 10, 2019
We appreciate your feedback, Mr. Baum, and are sorry to hear about your dissatisfaction with the settlement obtained. Please know our negotiators work extremely hard to obtain the best settlements possible. The first settlement is more than likely, the best settlement offer creditors will agree to. Also, having to renegotiate the balance will cause a delay in your Graduation Path. We would like to review options to keep you on track. One of our experienced team members will be reaching out to you shortly. Thank you for choosing Freedom Debt Relief.
This company will tell you one thing to get you to sign up with them - like you can pay off your balances early & graduate early. That is a lie because I tried to pay off a couple of my accounts early and they told me that I could not - that there had a policy change. I talked with 3 different people and each person told me that I could not graduate early - that there had been a policy change.
Reply from Freedom Debt Relief
Oct 08, 2019
Thank you for your feedback. We're sorry to hear you have had a difficult time with getting your accounts paid off early. We will have a member look over your account and contact you shortly. Thank you for being a valued Client of Freedom Debt Relief.
FDR doesn't seem to be as fixed on negotiation as it is on sitting on their thumbs! Waiting!! Waiting!! Waiting!!
Reply from Freedom Debt Relief
Oct 08, 2019
We appreciate you voicing your concerns, Mr. McClain. It does take time to negotiate the enrolled balances and we understand this can seem daunting at times to our clients. However, we are always more than happy to provide a general overview of your account and your Graduation Path. We would like an opportunity to speak with you in an attempt to resolve the mentioned concerns. A member of our specialist team will be reaching out to you shortly. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
No problems thus far. I have never been confused about what I need to do. Hopefully everyone will be taken care of.
Reply from Freedom Debt Relief
Oct 10, 2019
Welcome to Freedom Debt Relief, Caroline! We're very glad to hear your experiences so far have been nothing but positive. If, at any point, you do become confused or simply have a question about your account, keep in mind Client Services is available 7 days a week to support your journey! Thank you for choosing Freedom Debt Relief to meet your financial goals.
Needed to better explain your services fees and how to control debtor calls
Reply from Freedom Debt Relief
Oct 10, 2019
Thank you for voicing your concerns with us today, Ms. Overrocker. We agree the success of our clients greatly depends on them understanding our processes. Please reach out to us in Client Services at (800) 655-6303 or via email at [email protected] for immediate assistance. Any of our advocates will be more than happy to assist you. Thank you for choosing Freedom Debt Relief.
I think there could be some improvements with the company. It took a VERY long time for me to add an account. I was told I needed a statement, but many of my accounts were extremely late being charged off and I truly didn't know where some of my accounts were being handled. I had to write a letter access my own report and basically find out everything on my own. I also feel since the client is paying for the service, we should have full say on the settlement order. It is our money that is being used for the settlements. My Lowes account is in with a law firm and I must have asked five times for it to be handled first and shockingly my Wal Mart was settled first. I think the dashboard should give updates on the current status such as this one is being negotiated right now. I also strongly believe the creditors should be notified that I am in this program. Harassing and upsetting calls would be avoided if they were atleast aware. Why can't they be notified by FDR? Who wants a law suit, not me. I do think this program will eventually work, I just think some things can be improved.
Reply from Freedom Debt Relief
Oct 08, 2019
Lisa, we value your feedback. Our goal at Freedom Debt Relief is to get better, and we thank you for sharing your thoughts on how we can improve! We're thrilled to have you as a valued Client. If you have any questions, please contact Client Services. They can be reached at 1-800-655-6303 or via email at [email protected] Thank you for choosing Freedom Debt Relief.
What would have taken us years is only taking us a few years. We are glad that we signed up with Freedom Debt Relief.
Reply from Freedom Debt Relief
Oct 05, 2019
Hello Michelle, We're glad you made the right decision on choosing us to assist you in becoming debt-free! We look forward to your continued success. Please reach out to our Client Services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
You all have been doing a great job to help me get debt free.thank you.
Reply from Freedom Debt Relief
Oct 05, 2019
Mark, it's our pleasure to be able to assist you in becoming financially free! Please reach out to our Client Services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
So far iam please with the service being provided and will recommend you to friends when needed Thank you I pray no more law suit as in the case of American Express Good job so far I greatly appreciate it God bless you
Reply from Freedom Debt Relief
Mar 09, 2018
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or [email protected] should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Alyssa was very helpful throughout our process
Reply from Freedom Debt Relief
Oct 05, 2019
Thank you, Claudia, for the outstanding feedback of your loan consultant! We're so happy to bring you satisfaction. Please reach out to our Client Services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
I am very happy with the whole experience. They work well with you, and are working quickly to help me clear out my debts. I haven't had any problems with this company, I would recommend them, to help get you out of debt.
Reply from Freedom Debt Relief
Jul 22, 2019
It is our pleasure, Joel, to provide a service that leads you to financial freedom. Thank you for sharing your experiences with us! Please let us know how we can continue to support your debt free journey. Client Services is available 7 days a week to answer any questions that come up along the way. Thank you for being the best part of Freedom Debt Relief!