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Consolidated Credit

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8.2

Overall Score

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beverly robinson Wilmerding, PA

You were very helpful,but like I said I can't send any money to the credit card people and you too, there sending me texts now sending me late fee plus charging me more, that why I called you to help me

5 years ago

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Anonymous Dawsonville, GA

It was rated highly on BBB list. The customer service rep Claudia was very helpful and caring. The enrollment was very easy. I look forward to working with them to become debt free within next 3 - 4 years.

5 years ago

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Jeff Smith Charleston, WV

Whenever I need to contact Consolidated, the customer service representatives are always friendly, empathetic, and knowledgeable. This has made the debt consolidation process much less traumatic. As always, thank you!

5 years ago

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kokosinski Baltimore, MD

I would greatly tell others of your service. You have been very kind and helpful in answering all of my questions. Only recently I have a problem logging on. Three people have tried to help but no results.

5 years ago

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Patricia FAILLA Homosassa, FL

I am very happy with the results on my credit cards that this company is helping me with. Lowing my interest rate it will help pay off my cards sooner and lower the monthly payments. I am very satisfied with this company .+

5 years ago

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Nancy Harley Winston-Salem, NC

Thank you for helping out; I actually called and hung up on the first person that answered (Cleveland) due to calculating my payment incorrectly. Thanks again for all the help !

5 years ago

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Becky J Cohick Montoursville, PA

I spoke with customer service rep, Tatiana. She was very polite and helpful throughout the conversation. She was knowledgeable about the information I needed and was able to successfully take care of my issues.

5 years ago

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Sandra Jordan Evansville, IN

Tatiana was one of the most helpful and friendly persons I have had the pleasure of working with. She help resolve all the issues I asked her about. She is a gem in your organization.

5 years ago

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Terry Norton Waukesha, WI

I was seeking information for our home equity loan and needed several pieces of information. The individual who waited on me was responsive and knowledgeable. She emailed me immediately With the information I required.

5 years ago

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DeAra Warren Spotsylvania, VA

Tatiana was polite and energetic. It was a pleasure speaking with her about my account. She is knowledgeable about the services you offer and I felt very comfortable. A great experience!

5 years ago

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Tiffany Charlottesville, VA

I would have never been able to take care of my debt on my own. With the help from Consolidated Credit I paid off everything in no time. It was a hassle free process from day one.

5 years ago

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Jacqueline Jackson Junction City, KS

Overall I am pleased so far with my decision to go with Consolidated Credit for help with getting out of debt. They have given me hope that this can be resolved and I can still take care of my family at the same time. The are VERY helpful in explaining why this is a better option for your situation and how it will help you in the long rum.

5 years ago

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Alan Knudson Tallahassee, FL

Very, very efficient and pleasant experience. Folks were extremely helpful and excellent to work with. Their responses and actions to establish my account were fast and on target. This is a great company to have on my side.

5 years ago

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Edwina Stricker Honolulu, HI

Today's call with Aisha was very helpful! I was not aware of the ACH fees, save for the NSF one, and member monthly fees. Other customer service reps, generally speaking, have been helpful. For myself, personally, it's been a bit stressful getting used to the procedures since joining. Especially being new to this whole game. I do think Aisha helped a lot. There was a representative that called me and was not as helpful and the way I was spoken to was disturbing to where I felt I made the wrong decision.

6 years ago

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Darlene Moline, IL

Juana was very helpful with my account and letting me know what other options that i have to continue to monitor my payment history and to continue the updates on my balances.

6 years ago

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Karla Suarez Miami, FL

This is the second time I use the services of Consolidated,and I can say that I am satisfied . The customer service is excellent ,they solve issues instantly. Consolidated moved me to take action regarding the debt.

6 years ago

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Richard Pawlikowski New Britain, CT

Ever since I started with Consolidated Credit A few years back my experience was nothing but great. Customer Service is always a pleasure, never had a problem. Thank you very much.

6 years ago

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Gustavo Aguilar Elmhurst, NY

Received great customer service! All my questions and concerns were addressed in a well-manner. Took off some stress on the decision I was making and explained in-depth the program.

6 years ago

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Kathryn Keightley Zionville, NC

Since I have started with your company, I have been very pleased with all that has been done for me. We have paid off 2 of the 5 accounts you are working with, and hope to get 2 more out of the way in about 6 months.

6 years ago Edited September 14, 2021

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Marybeth Little Paradise, CA

As with all my previous experiences with Consolidated Credit, this experience was a delight! My agent was knowledgeable, professional, polite and helpful. I could not have asked for more.

6 years ago

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Connie Clearwater, FL

Consolidated Credit really has helped me get my finances in check and under control. Any time I call and speak with a representative they are always beyond helpful and ensure that I understand everything!

6 years ago

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Diego P. Huntington Beach, CA

I read good reviews, but didn't expect much. I was shockingly surprised by their professionalism and their promptness when it came to questions I had. Everytime I call in to customer service I receive great service and feel comfortable having a conversation about my finances with them.

6 years ago

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Michael Haskins

Tatiana processed my request immediately and was a pleasure to work with. She is exceptionally helpful, friendly and professional. Many thanks for staffing such a wonderful representative. Michael Haskins

6 years ago

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Nadja Lemieux Clifton Park, NY

What a perfectly wonderful human being you have with Elizabeth. She was so genuinely caring and helpful in explaining how everything works with my account. She is truly as asset to your organization!

6 years ago

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Adam Wright Dublin, PA

The whole process was great. I thought I would be turned down for this application but they helped me prevent ruining my credit. From customer service to the credit counselor was a great experience.

6 years ago

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Cynthia Gadar Ramos Mercado Jamaica, NY

Paige, the customer representative who helped me, was knowledgeable, empathetic and professional. She is an asset to the Consolidated Credit company, and should be recognized for her hard work. Thank you.

6 years ago

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eSKay08 Newington, CT

The purpose for my call was my attempt to resolve a repeat frustration I’ve experienced with CCS, where my creditors did not receive payment on time, and CCS received my payment, but did not apply it to my account or disburse to my creditors, nor informed me of issues with my June payment not received. I don’t hold my frustrations with the company against her. The representative herself was professional, empathetic, helpful and did everything in her part to assist me.

6 years ago

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Virginia Lowry Houston, TX

I'm a new customer and was uncertain as to the timeline of monies leaving my account to being paid to the creditors. Just wasn't sure of the process since I had started receiving phone calls, "Where's my money??" Thanks to Tatiana I now understand the process better and am able to address the situation when/if called.

6 years ago

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Michael Haskins

Tatiana was very helpful and knowledgeable. She answered all my concerns immediately. She was also very friendly and cheerful. A wonderful customer care rep. THANKS! Mike Haskins

6 years ago

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Jackie Houston, TX

Everyone was very helpful. Got me the information and made sure I knew the process and worked around my schedule to get the process done. It was a real pleasure to work with Consolidated Credit.

6 years ago

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Jessie DeSue

Tatiana was wonderful to talk with. I was looking for advice on an account with a high balance, which is a very nerve-wracking subject matter for me. She put me at ease and was very helpful and knowledgeable. Thank you!

6 years ago

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Beatriz Guevara

The customer service is excellent as well as the services. Calling "Consolidated Credit Services" was the best decision ever. I just finished paying off all the debt I had accumulated & am very happy!

6 years ago

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Elizabeth Banks Minneapolis, MN

I just received my final confirmation from my creditors and everything was consolidated so well and handled so professionally. I really appreciate your service and all you've done for me. Sincerely, Elizabeth R. Banks

6 years ago

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Beata Philadelphia, PA

Tatiana , my customer service representative was very knowledge and resolve my issues professional. Besides that she was nice and patient. I would recommend Consolidated Credit to anyone who wants to get rid of financial problems.

6 years ago

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Claus Martel Huntsville, AL

Consolidatied Credit saved my LIFE! You guys are the best! The best customer service, counseling... everything! I can never repay the favor! I really don't know how I could ever thank you enough.

7 years ago

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k.lane Detroit, MI

Tatiana was very helpful in answering my questions and allowing me to get a better understanding of my progress in the program. She was patient, knowledgeable and extremely willing to be of assistance.

7 years ago

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Nancy Fowler Kingsport, TN

Everyone I spoke with during my time with Consolidated Credit was very helpful and friendly, as well. You can see legitimate concern and willingness to help. I would recommend this for anyone who has unmanageable debt. Thank you all for assisting in helping us to become virtually debt free.

7 years ago

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Mark Hyduke

I have used consolidated credit on 2 other occasions and always been more than satisfied with the way that they have been able to help me so I came back to them again for help with my needs.

7 years ago

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GLORIA H WARD Olney, MD

CONSOLIDATED SERVICES, SAVED MY LIFE. THEY TOOK OVER AND TODAY I'M FREE OF DEBT, NO MORE CREDT CARDS. CASH ONLY, IF IHAVE THE CASH O.K IF NOT, THEN WALK AWAY. NO PROBLEM. THANK YOU.

7 years ago

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Anita Dell Waterloo, IL

Everyone has been terrific to work with. They've been very professional and thorough with all aspects of my situation. They were even able to give me information and a direction to go that completely wiped out one of my debts immediately!!! I would recommend this service to anyone trying to get a handle on debt.

7 years ago

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Karen Andrews Birmingham, AL

I was having problems with the hateful way a creditor was treating me. Elizabeth calmed me down and made me feel positive about the move I had made to lower my debt. Great job Elizabeth!

7 years ago

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Harry CA

Leslie was courteous knowledgeable and very professional she did a great job I walked away from this experience with a better understanding of my credit situation thank you very much!

7 years ago

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Pepper Alexander Reseda, CA

I am hundred percent satisfied with your customer service department this is why I am giving your department a %100 rating. Thank you for help me in this matter on hand, happy Independence Day

7 years ago

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Jerry Adams

Catrina, I thank you very much for understanding and helping me with the situation that I spoke to about. you were very efficient and professional.Thank you and Consolidated Credit. Client- Jerry Adams

7 years ago

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Angie Peabody, MA

I have experienced the most professional customer service and every person that I've encountered has been pleasant, helpful and very caring. I can't say enough regarding their professionalism.

7 years ago

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Zenaida Hernandez Miami, FL

Arielle was very knowledgeable and helpful today. She is truly knows her job and had patience with me. She explained in detail what I should do to make it easier for me. She promptly sent me the information she promised.

7 years ago

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Wayne Kuphal Wakefield, RI

I enjoyed speaking with you. Even the time I put on hold it DID NOT seem I was forgotten and I appreciated that very much. We discussed two questions and I believe we resolved them down to a plan of action for me. Thank you

8 years ago

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L. June Schneider Lithonia, GA

I received friendly, professional help and valuable information. Tatiana went above and beyond by making phone calls to get current account information for me as I waited on the phone. I appreciate her helpfulness!

8 years ago

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Michael Baker Milwaukee, WI

So helpful Easy to deal with very friendly

2 months ago

Consolidated Credit Logo

Reply from Consolidated Credit

Hi Michael,
We understand the importance of friendly, helpful service and are pleased to hear you've been receiving it. Thank you for sharing your experience! We’ve been counseling people through credit challenges for free since 1993! If you recommend us to family or friends, tell them to call 877-987-3337. We’re here to be your advocate - stay connected with us on our social media accounts: https://tinyurl.com/zbuerhax

Feb. 16th, 2024

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Gary Pittsburgh, PA

Nice service! Keep me informed. Updated on all accounts!

2 months ago

Consolidated Credit Logo

Reply from Consolidated Credit

Hi Gary,
It's always a pleasure to hear that clients are being updated regularly and being given the high level of service they deserve. Thank you for allowing us to be your partner in this journey and for sharing your experience! If you’ve been happy with our service, please consider referring us to family and friends! Tell them to give us a call at 877-987-3337. Don’t forget to follow us on Facebook, YouTube, and everywhere else: https://tinyurl.com/zbuerhax

Feb. 16th, 2024