Name: Americor
Rating: 4.8

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Eric Valdez Miami, FL

They are very helpful and knowledgeable. Very professional. They have helped my very much with my credit ..

11 months ago Edited January 16, 2024

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Angela Harris Cortland, NY

Working with Dani was easy and informative. She took a difficult situation and helped make it open and less stressful.

11 months ago

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John Bay City, MI

They were very helpful guided me through the process answered my questions, and friendly to work with.

11 months ago

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Harold Foster Spartanburg, SC

The representative was very helpful. She was able to answer my questions. She gave me all the time that I needed.

11 months ago

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Juan Carlos Luckert Miami, FL

Fast, serious, honesty great dealing and negotiating company. I’m really happy to have the opportunity be part of it.

11 months ago

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Dean Morris Cleveland, OH

Missed a creditor they said that they seen them on my credit report and would add. I missed seeing that they weren't included in the settlement and they refuse to honor their word to negotiate them as an addendum to the plan.

11 months ago

Reply from Americor

We sincerely apologize for any oversight regarding the inclusion of a creditor in your settlement plan. Your feedback is important to us, and we understand the frustration caused by the discrepancy between what was communicated and the current situation.

We are committed to resolving this issue promptly. To ensure that your concerns are addressed and the creditor is included in the settlement plan as initially discussed, please contact our customer service team at officeofthepresident@americor.com. We are dedicated to working with you to find a satisfactory resolution and honor our commitment to negotiating with the additional creditor.

We appreciate your understanding and the opportunity to rectify this situation. Thank you for bringing this to our attention, and we look forward to working closely with you to ensure a positive outcome.

Sincerely,
Americor

Dec. 4th, 2023

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Kachina Roberts Cookeville, TN

It is an easy way to consolidate loans but takes a while and once fully settled your payments go up from what you were paying before.

11 months ago Edited January 29, 2024

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Doug bates Granville, NY

Rep was very thorough explaining everything in the contract. Hopefully will get me back on track and out of debt.

11 months ago

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Marilyn Bailey Queens, NY

The young man that helped me was very well informed & very helpful. He explained everything to me & it all made since.

11 months ago

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Probal Chanda CA

It was clear to understand and Claudia was very helpful and transparent in communicating the details.

11 months ago

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donald garrell

I had to give all my bank info before I had access to the app that showed what all my debts were being settled at and compared to what I paid I could have settled with the banks directly and saved so much more money.

11 months ago

Reply from Americor

We appreciate your feedback. Your experience is important to us, and we want to address your concerns.

Keep in mind the information viewed in client portal is projection of what we anticipate a negotiation will be based on previous settlements with that specific creditor. The true settlement will become available after a negotiation has taken place and you are presented with an offer.

We would appreciate the opportunity to discuss your specific case in more detail. Please contact us at officeofthepresident@americor.com, so we can address your concerns and work towards a resolution that meets your expectations.

Thank you for bringing this to our attention, and we look forward to the opportunity to improve your experience.

Sincerely,
Americor

Dec. 1st, 2023

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Paula Fitzgerald Spring, TX

I worked with Cameron who was very king and explaind everything in detail so I could understand how the program works.

11 months ago

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Dennis McAtee

Extremely professional group to work with. Always there to answer my questions and put things in perspective.

11 months ago Edited March 20, 2024

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Jennifer Ethridge Panama City, FL

Just now getting signed up to settle some debts; but so far very happy with the program and ease of set up!

11 months ago

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Diane Travers St Louis, MO

Thanks Dallas I appreciate everything you explained things in a way possible to understand very well

11 months ago

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Ericka Alonzo Grand Prairie, TX

Well informed staff, Veronica is a good listener and pays attention to details and customer's needs.

11 months ago

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Vickie Towater

Sent me to bank to take loan out to pay off debt faster the bank they sent me to approved me and then a month and a half later they denied me.

11 months ago

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Isaac Byrd San Francisco, CA

They lied to me. I told them I wanted to consolidate and settle then put me in debt settlement. When I realized this, I told them I wanted to cancel, they kept transferring me to a line that would hang up on me. Digusted with this company!

11 months ago

Reply from Americor

We sincerely apologize for the frustration and inconvenience you've experienced with our company. It's disheartening to hear that your expectations were not met, and we deeply regret any misunderstanding regarding the consolidation and settlement process.

Your concerns are taken seriously, and we understand the importance of clear communication and prompt resolution. We apologize for any difficulty you encountered when attempting to cancel and for the inconvenience caused by the transfer issues.

I can confirm we have complied with your request; however, we would like for you to reach out to us at officeofthepresident@americor.com to resolve any additional concerns you may have.

Your feedback is valuable to us, and we appreciate the opportunity to learn from this experience as we work towards improving our services. We genuinely apologize for any frustration caused and thank you for bringing this matter to our attention.

Sincerely,
Americor

Nov. 28th, 2023

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Eileen K Klar

My advisor Kim D was very helpful and looking forward to working with to get my credit on track thank you

11 months ago

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Toutou yale Austin, TX

Best of the best*** I Just started with Americor for few days, and today I see the result. Very Fast...

11 months ago

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Barbara Palmer Woodstock, GA

The attentiveness and concern. I feel as though I am not along in this journey. I have a whole law firm supporting me!

11 months ago Edited January 2, 2024

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Melvin Williams Houston, TX

The person I dealt with, Ronnica W was great! Stopping the process to watch a video, not so much. So, you actually get a 4.5....

11 months ago

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Clare O'Malley Carrollton, GA

Very clear instructions, good advice, I have every confirdence that this is going to be good for me and my family.

11 months ago

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Michele Rose Missoula, MT

Americor has been amazing! Very informative, helpful, kind and kept me updated through entire process!

11 months ago

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John Becker Punxsutawney, PA

Representatives were professional and highly educated. A pleasure to work with. Looking forward to righting my ship.

11 months ago

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Yvonne Bardwell Hot Springs, AR

Like that I can get our of debt.. not fond of my credit taking a hit for non payment until everything is lined out to pay.

11 months ago

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Cecilia Canzian Spring, TX

Kevin was great!! He worked with on trying to get a monthly payment that was doable for. I appreciate that very much.

11 months ago

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Regina Matthews Conover, NC

Americor has been amazing in helping me with all of the debt that I was drowning in. I am so thankful!!

11 months ago Edited February 22, 2024

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AUBREY e Smith

The team worked hard to get the best settlement for me and was in contact with threw out the whole process

11 months ago

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Mary S Gaithersburg, MD

Sara was very professional, knowledgeable and she addressed all of my concerns. Great job 👍👍👍👍

11 months ago

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Ocean Chowdhury Royal Oak, MI

Just found out about Americor. Ari S was great. Very knowledgeable and helpful. Seems like a great company.

11 months ago

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Alexandra Hensler Tacoma, WA

Very helpful, easy to contact, patient with explanations and plain speaking without making me feel dumb.

11 months ago

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ANTHONY HORTON Charlotte, NC

So far I have no complaints they are doing what they said they would do. I only been with the program a couple of months

11 months ago

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Ancel Cornejo

Americor has defined departments to handle the debt reduction process in a very methodical thorough path to completion.

11 months ago Edited March 4, 2024

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Lisa Watson

Americor has relieved a lot of stress for me. They take care of everything. Would definitely recommend them to anyone.

11 months ago

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Suzanne Fresno, CA

New to the program, but truly appreciate all the help and knowledge that Americor gives to all their customers.

11 months ago Edited November 8, 2023

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Dale Mckinster Houston, TX

They are really good at what they do, they told me exactly what to expect and they will be there to help with anything that you need!!

8 months ago

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Dawn George Nashua, NH

Excellent communication through the whole process. I am almost debt free thanks to Americor. If you need help they are the answer!! A+

8 months ago

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Sterling Jones Selbyville, DE

sarah was very helpful in explaining the process and ensured all was clear throughout the entire call. seems too good to be true but time will tell.

11 months ago

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Chell “Chell” Chatt Avon, MA

Unfortunately it is not working in my favor. My bill payment arrangements were twice per month and have been bi-weekly which has negatively impacted my financial situation due to my pay frequency. Also, the loan isn't realistic, looking into other options.

1 year ago Edited November 6, 2023

Reply from Americor

Thank you for sharing your feedback regarding our process. We genuinely appreciate your input, and we understand that a more straightforward and streamlined approach can greatly enhance your experience.

Your satisfaction is of the utmost importance to us, and we are committed to making the necessary improvements. We will review our current processes to identify areas where we can provide more clarity and reduce unnecessary emails. We would like to further investigate your specific situation; however, we are unable to locate your information.

In the meantime, we kindly request that you reach out to the Office of the President at officeofthepresident@americor.com so that we may provide the clarity you deserve.

If you have any specific suggestions or further concerns about the process, please feel free to share them with us. Your insights will help us refine our services and ensure that future clients have a smoother and more transparent experience.

We apologize for any inconvenience you've experienced and are dedicated to enhancing your experience with us.

Sincerely,
Americor

Nov. 2nd, 2023

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Wendy Rosetta Dover, DE

So far it’s been extremely difficult to get a hold of anyone to go over some changes I’d like to make and questions I have about the costs and I’m starting to think I should stop all future payments to them or just close my bank account and discontinue working with them not that I have had much luck so far anyway… it has only been going on 2 months but communication is still a big deal!!!

1 year ago

Reply from Americor

We apologize for the difficulty you've experienced in reaching our team and getting answers to your questions. Effective communication is vital in ensuring that our clients have clarity and confidence in the debt settlement process.

To address your concerns and provide you with the information you need, please reach out to our Office of the President team immediately at officeofthepresident@americor.com. You can express your questions and the changes you'd like to make, and our team will work to provide you with the assistance you require. It's essential that your concerns are addressed, and we are committed to improving our communication with you.

Your satisfaction is important to us, and we want to ensure that you receive the support and information you need to make informed decisions about your financial situation. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns and improve your experience with us.

Sincerely,
Americor

Nov. 1st, 2023

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Donna Williams

everything so far has been going good I am satisfied with the customer service and all the positive encouragement from Americor

1 year ago Edited April 18, 2024

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Stephanie Garland, TX

The process was seamless. The only problem is when I requested a change to the allocation of debts I wanted to pay, I did not get a return call. It seems after the initial call the level of customer service has failed.

1 year ago

Reply from Americor

We're delighted to hear that the initial process was seamless, and we appreciate your positive feedback. However, we understand your concerns about the level of customer service when requesting changes to the allocation of debts. Your feedback is valuable, and we take it seriously.

We apologize for the lack of response in this regard. Our customer service is dedicated to providing ongoing support, and it's clear that we fell short of your expectations.

To address your concerns and make sure your requests are addressed promptly, please contact us at 866-333-8484 or via email at officeofthepresident@americor.com.

Your satisfaction and experience with us are important, and we're committed to improving the level of customer service you receive moving forward.

Thank you for bringing this to our attention, and we look forward to making amends and enhancing your experience.

-The Americor Team

Nov. 1st, 2023

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Mary

I would go with Americor because they seem to explain everything to me in simple terms that lay people understand. I just became a client about a week and a half ago, but so far everything is going very well. I'm very pleased because they're helping me get rid of my financial hardship and they've explained things to me.

1 year ago Edited October 18, 2023

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Donna Ocala, FL

Anu was professional and very helpful in my understanding of how this works. She told me things that I was not aware of and that helped greatly.

1 year ago

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Clarence Hicks

So far my experience has been amazing! I have had 2 of 4 offer accepted and I'm very happy about it. Thanks Americor. Great customer service too!

1 year ago Edited April 18, 2024

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Pamela Dayton, OH

I'm a little disappointed in service. I thought I would have more contact. There is one thing I would like to find out is if I get a phone call from a creditor on my list how do I handle it?

1 year ago

Reply from Americor

I'm sorry to hear about your disappointment with the level of contact and communication you've experienced. It's important that you have the information and support you need during the debt settlement process.

We have information on how to handle creditor calls and kindly request that you reach out to our President of the Office team at officeofthepresident@americor.com. They will be able to assist you and provide the guidance you need to address your specific concerns. Your satisfaction and financial well-being are important to us, and we are committed to providing you with the support and assistance required. Thank you for sharing your concerns, and we look forward to helping you navigate through this challenging process.

Sincerely,
Americor

Nov. 1st, 2023

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Onofre Esperon Belleville, NJ

To all members of americor thank you for your service and helping people. You’re a great staff member, again thank you so much

1 year ago Edited February 29, 2024

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Jennifer Randallstown, MD

I was scheduled for a call to confirm my arrangements. I received the call . I could not hear the person on the other end . I tried calling the number I had and no response. I also did not receive another follow up call.

1 year ago

Reply from Americor

I want to apologize for the inconvenience and frustration you experienced during the call to confirm your arrangements. I understand how important clear communication is, and it's disheartening to hear that you were unable to hear the person on the other end and couldn't get through when you attempted to call back.

This falls below the standard of service we aim to provide, and I want to assure you that we take your concerns seriously. We kindly request that you reach out at officeofthepresident@americor.com so that we may address any concerns.

Additionally, we are reviewing our communication processes to prevent similar issues in the future. Your feedback is crucial, and it helps us make necessary improvements to enhance your experience with us.

Thank you for your patience, and we are committed to resolving this matter to your satisfaction.

Sincerely,
Americor

Dec. 26th, 2023

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Adam cantu Sacramento, CA

Patient and approachable, I'm reassured with the help of people who have a discerning ear who understands the unforseen obstacles in life

1 year ago