Name: Chase
Rating: 4.5

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Karen DeMann ,

Chase offers a bonus when you get the credit card. It has been a great benefit to get a free flight with points. I use the chase Sapphire and Southwest cards.

3 years ago

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Shirley Johnson Cameron, NC

I got a fraud alert and cannot get in touch with anyone now and the app keeps telling me it's not working at this time and no one will call me and let me know what's going on with my card. Also I was one day late one time with my payment because of a holiday and they raised my interest rate.

4 years ago

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Will

excellent. customer support is well communicated with the people they work with and do not have a problem in answering questions in a prompt fashion.

4 years ago

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Molly Keogh Ogden, UT

We have loved our Chase Credit card. We love the points that we get back and can use towards Amazon orders. We have a our identity stole a few times and they have been great to refund our account.

4 years ago

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Jeremy Balls Kaysville, UT

I have several rewards credit cards through Chase. They are straight forward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.

4 years ago

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Chris Plato Baltimore, MD

I had a credit score in excess of 800 and over $100,000 worth of credit card spending limits across all cards including 2 Amex cards. I had 4 Chase accounts including one for Amazon and one for United Airlines (for which I paid a fee). I became disabled temporarily and went no more than one month late on some competitor cards. Not all of them, just some and my credit limits were getting reduced by several. I was 100% on-time and making more than the minimum payment on all my Chase cards, but they wrote me a letter saying they were closing ALL my accounts because of what was going on elsewhere in my credit scene. That shocked me. And I used those cards. I liked flying United and getting double miles and shopped at Amazon a lot. Since those businesses chose to use a card company like Chase I now fly other airlines and shop elsewhere online. And now that my credit is back up, it will be a cold day when I take a Chase offer over the dozens of other competing offers I get.

5 years ago

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Kaleb Herbert Gilbert, AZ

I have never had a bad experience with my credit card. I love how they monitor your purchases and ask you for approval if they see something out of the ordinary.

5 years ago

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Diane Wolfe

Interest rate is too high. When you are never late on a payment you should be able to earn a lower interest rate. I like being able to make payments on line. So far no issues with false charges or someone stealing by identify and susing the card online.

5 years ago

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Greg Thurgood Mapleton, UT

Chase Amazon has saved us hundreds of dollars. They no longer have foreign transaction fees, 5% back on Amazon is unreal. They even made the card from a piece of metal is

6 years ago

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Cher Leesburg, VA

We have been with Chase Visa for 20 plus years with no problems. If they see a charge out of the ordinary, they are calling us before we have a chance to call them.

6 years ago

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Joyce M Nunn Ocala, FL

I have a mortgage, credit card, checking and savings because I trust them! Plus, o can find one almost everywhere I go, from Massachusetts to Florida!

10 months ago

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Ms Missy McDonough, GA

I haven't had a chase account for long and I experienced an issue with my application. They attempted to deny me due to their claim of being unable to validate my address, but to tell me of the denial, they had to send a letter to my address, which was the same address they claimed to be unable to verify. After a back and forth with their fraud team, I was finally approved.

10 months ago

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marc roder Portland, OR

Chase has really improved the user website experience for credit card holders, I can login and set up payments, review charges, and make changes easily!

10 months ago

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Alyssa Davis

I use Chase for my banking and decided to open a credit card with them as well. They made it easy to apply, and I can conveniently manage both my bank and credit accounts in the same place.

11 months ago

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Rose farbman Hollywood, FL

They set up appointments and then when you get there to get a medallion stamp. They then tell you it has to be sent into corporate. You have to come back when they approve it. Then when you come back they say they don't do TOD accounts. Do they think people like wasting gas coming back and fourth to get nothing done? Customer service stinks.

11 months ago

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Ronnie

I had opened a account with them last month and I have received ( 2 ) two telling me that I need to stop by a local branch all call customer service and when I did call customer service they told me there was no record of ever sending me a letter out ! So I'll stop by and loads of branch they told me it was error in regarding the receipt two different letters !!

11 months ago

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Ilspbeth Bruce

Good rates for transfers. Easy approval, interest rates are way too high. I bank with Chase also so this card goes hand in hand with my checking account. im not sure what else i can say about it. anyone who applies for a chase card will see what there interest rates are they are comparable to all of the other cards out there so not much else can be said.

1 year ago Edited May 1, 2023

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Bryce Coonce

We moved to Chase about 10 years ago and never looked back. They have great customer service, awesome percentages, and we even got their SouthWest Airline card, which has been awesome!

1 year ago

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Andrew Martinez Los Angeles, CA

I had no problem with Chase. I mislead by the advertisements to open an account with Chase. All the great deals only applies to those with direct deposit. This wasn’t a problem just a disappointment. Other than that I have no complaints about Chase.

1 year ago

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Lauren Taylor Austin, TX

The website and the physical banks are very reflective of the outdated mindset and the lack of innovation or modernization. The physical banks tend to be old and unkept looking (I have been to several across the US) and the bankers tend to dress and act outdated as well. They serve cheap candy and have old furniture. It is not as modern as Amex or other competitors. The website is outdated and difficult to use. The third-party customer service for the travel rewards is a really bad system - the hotels are very low class or basic (marriot, hiltons, etc) and the customer service (if you need to cancel or change your flight) is only a number (no email or chat) and the wait is always extremely long. The last three times I had to call, one time the wait was so long I was told 'call back later' and the other two times it took over an hour on each call to do a simple date change with my flight. Essentially the target customer is very basic and lacks innovation and creative thought, and perhaps that is Chase's goal.

1 year ago Edited November 2, 2022

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Annie Naperville, IL

The credit card seems ok. Once I pay it off - I will likely cancel it though. Reasoning: CHASE is one of those huge companies that use money to lobby against issues that are important to me. I left CHASE bank checking/savings accounts for a local credit Union and Aspiration Bank a while back. It was hard since I used CHASE for everything - so many automatic bill payments I had to change! I really didn't like their customer service - and they seem to charge you more fees if you have less money (my account with ex husband who had lots of money was charged so much less than when I got divorced and had my own account ... I felt betrayed ... way to help newly single woman :/ ). The only difficulty I have is when people want to send me money via Zelle.

1 year ago

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Robert Walker Houston, TX

I had set up a savings account, because of the return that I would get. After a month, I noticed that the monthly interest had dropped and was one of the lowest that I had. Then over time, I noticed that access to the account was becoming more and more difficult to access. Then the final straw was I could not access my account because of password. Citi Bank had no, way of resetting the password. Ended up calling customer service and closing my account out. I figure if I can't access the money then they don't need my money. They closed out the account, I had to wait two weeks before I received the check. Now I need to wait another three weeks before my bank will credit my account.

1 year ago

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Mariana Tornero Alegria Hercules, CA

Great banking service and customer service. My cards work great everywhere and the app makes it easy to see my account. Very fast when it comes to losing my cards and receiving replacements.

1 year ago

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Miguel Suarez Van Nuys, CA

They help people regardless of heir credit history . They offer overdraft for emergency and gives you a better service in your account if you are a veteran. Get free money order cashier check and other stuff

1 year ago

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Daughter of the King

I love the security of Chase and the ease of using the bank. I wish there were more in my area however. Most of the employees that I have me have been extremely friendly and knowledgeable.

2 years ago

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Megum Povsha Bozeman, MT

Easy to use website and fantastic online services. They have a 24 hr helpline, quick and fast online and in branch banking. Safe and secure online banking. Chase is a very safe and secure bank to be with. Good mobile app as well.

2 years ago Edited March 10, 2022

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Keerthana Manivannan Santa Clara, CA

Good bank account options, and credit card options. An actual person from Chase Banking called me to check how I'm doing and followed up on my experience with switching to the Chase Bank account. I found that to be really awesome. They really do care about customer satisfaction. Very good company. I recommend to all my friends.

2 years ago

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Ron Thurgood Denver, CO

Overall I am happy with the credit card. I have found the web access to the account to be very useful, and I also have access from 3rd applications for downloading and tracking of expenses. I have had some unexpected fees that I wasn't fully in agreement with. Which is why they get 4 of 5.

2 years ago Edited January 26, 2022

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Steve Harris Baton Rouge, LA

I have chase bank for my business and personal accounts, Also, I have 3 personal credit cards with chase and 2 business credit cards. I've never had any issues and they've always been very helpful.

2 years ago

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Sheena

Absolutely love Chase. I have been banking with them since I’m 15 years old. The customer service experience is second to none. Chase is more like a welcoming family full of advise and direction

2 years ago Edited February 10, 2022

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Bradley Baer Philadelphia, PA

Overall I've had great experiences with Chase primarily as somebody who uses their Chase Sapphire Reserve card. The rewards are wonderful and I've always been able to get issues resolved quickly and easily.

2 years ago

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Andrea Thomas Richland, WA

We love our chase cards! We have three different cards and each are amazing for their perks. We haven’t had any issues with the credit cards at Chase, so we would recommend them.

2 years ago

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Allison Ager Tallahassee, FL

Love my Chase Amazon card. With 5% back on Amazon purchases and a very low apr, I'm winning. The site and app are easy to use and my overall experience with Chase has been excellent.

2 years ago

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David Swenson Saint Paul, MN

I’ve held Multiple chase credit cards for years. I love there bonus rewards and their online/app experience. I’ve never had any issues with them and have nothing but positive experiences.

2 years ago

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Chelsi Day Ghiorzi Columbus, OH

My Chase Sapphire Reserve is my favorite credit card I've ever had. It's easy to manage, has incredible rewards, and outstanding customer service. I'm not sure I'll ever switch.

2 years ago

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blkcat954 Naples, FL

Best perks and opportunities in the financial industry even their private client member is awesome even investor new investment firm and bring good check it out don't put your eggs in one basket

2 years ago

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Ashlyn Elwood Roswell, GA

Chase is great! I earn cash back on every purchase I make from eating at restaurants, to grocery shopping, to online shopping. Customer service also handles things very professionally.

2 years ago

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Prenisha Tallahassee, FL

One of the most comprehensive job search databases out there. Easy to drill down into areas of specialty, useful email alerts. I've used it a few times, getting my next employment through them.

2 years ago

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janice dorvil Tallahassee, FL

I love Chase. The representatives are always so sweet. You don't have to worry about scams. And they are always checking to make sure things are okay and update you about changes.

2 years ago

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Olivia Hardy Olney, MD

Some Chase Total Checking customers should be able to waive the $12 monthly maintenance fee by having a $500 direct deposit go into the account each monthly statement period. However, The minimum balance to avoid the Chase Premier Plus Checking account’s monthly fee is high. and interest rates are low.

2 years ago Edited September 14, 2021

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Leonard Thompson Show Low, AZ

I switched to chase credit cards a few years ago and have been happy with my switch. The rates are good, and the customer service is good as well. I have had my number stolen quite a bit and every time it is a fast service getting it taken care of and a new card is always overnighted so I don’t have to go without.

3 years ago

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Danny Bowen Eagle Mountain, UT

Just got a message this morning that someone was trying to purchase something outside of the state I live in. Chase was able to catch it quickly and notify me of fraud. Thank you Chase!

3 years ago

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Steve Ashby Portland, OR

I was brought into Chase when they acquired Washington Mutual many years ago. I still have WashMut checks that work! Chase now has most of my CCards and my mortgage. Very happy with them and love their phone app.

3 years ago

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Jennifer Ashby Lehi, UT

I have been very happy with chase bank and credit cards. They are helpful on the phone or in person. We used chase to transfer a large amount of money for a down payment and trusted them completely.

3 years ago

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Tommy McCarlie Chicago, IL

I have a chase credit card and I've never had any problems with them. I give them 4 stars because I feel a bank/company of their size should produce a better app for the folks like me who pay off their cards on their phones. Get on it Chase tech team!

3 years ago

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McKenzie Logan, UT

I got a chase credit card when they were offering 0% apr for 12 months. I transferred a balance that we had and didn’t have to worry about paying interest the whole year while we worked to pay off the balance.

3 years ago

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Picnicky82 Logan, UT

I have a Chade card that I got through Amazon. I love the rewards that I can get for buying things on Amazon. The only thing I don’t like is how the pending purchases aren’t calculated in the amount owed. I like to pay off my balance every month and I get confused sometimes about how much I owe because of that.

3 years ago

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Tiffany Vollmer Midvale, UT

I have had Chase credit cards for almost 20 years now. They are incredible to work with. I am so grateful I have had this service to help me in the past and the future for whatever life throws at me.

3 years ago

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Keld Sperry Lehi, UT

I really enjoy some of the credit card deals that you can get on Chase. I really enjoy the Amazon credit card through them. The points are quick added to your account after each month. The automatic payment setup was a really straightforward and I will be using them for years to come.

3 years ago

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Seth S Sandy, UT

I've been a Chase customer since 1998 and have enjoyed being a customer. This was my first credit card and I've been pleased with the customer support and service. I also appreciate the rewards program/s they offer.

3 years ago Edited September 14, 2021