Name: Chase
Rating: 4.6

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Ashley Pleasant Grove, UT

I own the Chase Marriott Bonvoy boundless credit card. I travel often and the chase credit card gave me 100,000 bonus points on purchases after my first 3 months of spending. I earn free stays a lot faster with my Chase card. There is not a bank I trust more than Chase and their reputation.

5 years ago

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Jonas De Olveira American Fork, UT

I have the marriott rewards card. I travel often for work and try to stay in marriotts as often as I can, so the bonus points I get for using the card add up fast. I get a free night once each year, so I don't feel bad paying the $85 annual fee.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have used the Chase credit card many times over the years. We love the offers they send to us with 0% interest for 6, or 12 months with a balance transfer and have used it a several times when we have gotten too high of a balance on other cards. Those offers are very helpful when and if you are trying to get debt free and the company is great to do that.

5 years ago

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Virginia Rosenthal Pleasant Grove, UT

Chase is my primary credit card. There have been several instances over the 18 years I have used the card that there have been unauthorized charges. Chase is very quick to investigate and resolve the issue. I also appreciate the customer service calls when unusual activity occurs on the card. Thanks Chase!

5 years ago

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August Moulton Lehi, UT

Chase is my favorite bank. I’ve loved every product from them including car loans, checking account, and my credit cards. The Ultimate Reward point system is the best out there and I have been able to take some amazing vacations and see places I wouldn’t have been able to see otherwise (and all just by earning points for necessary expenses).

5 years ago

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Wendy Glade American Fork, UT

I’ve used my Chase VISA for years. I love earning reward points. They are easy to redeem and use. Their fraud department carefully monitors purchases. When someone started using our card for unauthorized purchases, Chase quickly put a stop to it and replaced our cards with new ones. It has been an exceptional credit card.

6 years ago

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LAURI J CLARK Lindon, UT

We love our Chase cards! We especially love the Ultimate Rewards program! We have been able to enjoy some amazing vacation benefits from hotels, airline tickets and car rentals. The versatility of the rewards is exactly what we need!

6 years ago

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Kristin G Pleasant Grove, UT

We have had our Chase credit card for over 10 years. They are a very reliable company to work with. We got a Chase credit card for my daughter leaving for college, to help establish her credit as she begins her life outside the home.

6 years ago

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James B nelson Las Vegas, NV

I use them for the airline programs credit cards of which I am a member. I am very happy with them--good protection and they always come through. their fees are not cheap but compared to everything else, they are not significant. i love these guys

6 years ago

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Karen Nelson Alpine, UT

Sky miles. I have been able to travel so many different places because of the sky miles that my chase credit cards provide. Being able to travel so many different places just because I use their card has increased my quality of life.

6 years ago

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Blessing

I like Chase because it offers me a 24/7 customer service and it gives me a lot of sign up bonuses and rewards and it does not charge foreign transaction fee unlike others

8 months ago

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Anoushka Ahuja Lecanto, FL

The chase credit card did not offer a lot of choices when it came to redeeming rewards the best reward I redeemed was a air pod and I mostly use the rewards for booking travel and hotels

2 years ago

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Noureddine Lalami Brentwood, CA

Chase offer a lot of financial services and products from banking to credit cards to home loans. They also have good customer service. However, they tend to raise their credit card rates ever so often without much warning.

2 years ago

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Lisa Murphy Newport News, VA

I have an Amazon Chase Card with rewards. This is such a great card with a lot of good information. I love the fact that I get an Experian credit score.

3 years ago

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Karen DeMann ,

Chase offers a bonus when you get the credit card. It has been a great benefit to get a free flight with points. I use the chase Sapphire and Southwest cards.

4 years ago

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Shirley Johnson Cameron, NC

I got a fraud alert and cannot get in touch with anyone now and the app keeps telling me it's not working at this time and no one will call me and let me know what's going on with my card. Also I was one day late one time with my payment because of a holiday and they raised my interest rate.

4 years ago

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Will

excellent. customer support is well communicated with the people they work with and do not have a problem in answering questions in a prompt fashion.

4 years ago

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Molly Keogh Ogden, UT

We have loved our Chase Credit card. We love the points that we get back and can use towards Amazon orders. We have a our identity stole a few times and they have been great to refund our account.

4 years ago

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Jeremy Balls Kaysville, UT

I have several rewards credit cards through Chase. They are straight forward and easy to understand and use. Never had any issues. It is nice that I can move my approved credit between credit cards.

5 years ago

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Chris Plato Baltimore, MD

I had a credit score in excess of 800 and over $100,000 worth of credit card spending limits across all cards including 2 Amex cards. I had 4 Chase accounts including one for Amazon and one for United Airlines (for which I paid a fee). I became disabled temporarily and went no more than one month late on some competitor cards. Not all of them, just some and my credit limits were getting reduced by several. I was 100% on-time and making more than the minimum payment on all my Chase cards, but they wrote me a letter saying they were closing ALL my accounts because of what was going on elsewhere in my credit scene. That shocked me. And I used those cards. I liked flying United and getting double miles and shopped at Amazon a lot. Since those businesses chose to use a card company like Chase I now fly other airlines and shop elsewhere online. And now that my credit is back up, it will be a cold day when I take a Chase offer over the dozens of other competing offers I get.

6 years ago

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Kaleb Herbert Gilbert, AZ

I have never had a bad experience with my credit card. I love how they monitor your purchases and ask you for approval if they see something out of the ordinary.

6 years ago

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Diane Wolfe

Interest rate is too high. When you are never late on a payment you should be able to earn a lower interest rate. I like being able to make payments on line. So far no issues with false charges or someone stealing by identify and susing the card online.

6 years ago

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Greg Thurgood Mapleton, UT

Chase Amazon has saved us hundreds of dollars. They no longer have foreign transaction fees, 5% back on Amazon is unreal. They even made the card from a piece of metal is

6 years ago

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Cher Leesburg, VA

We have been with Chase Visa for 20 plus years with no problems. If they see a charge out of the ordinary, they are calling us before we have a chance to call them.

7 years ago

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Cattone5 Fort Wayne, IN

Ok we all know JP Morgan was involved with the deaths of several in an insurance scam but Ellen who works here in a Chase bank branch is a banker who helps guide you in the right direction. Never had a problem with them that they didn't solve.

11 months ago

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Angie New York, NY

I am a Chase bank customer and trust them compared to other banks and credit card company's. I would recommend to anyone who is looking for a trust worthy bank. Customer service use to be very good. I find now their staff is rather young and inexperienced but overall I like the banking system with Chase.

1 year ago Edited December 20, 2023

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Verna Lathrop Chicago, IL

I have had a Chase card for years and found it to be one of the best. I like your customer service and the ease of making the payments. The interest rate is good what's really helps save money.

1 year ago

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Nikki R San Jose, CA

I am very happy with the benefits I receive from my Chase credit card. I feel that the value of the benefits is worth me using the card. The app is easy to use and easy to make payments. I would recommend.

1 year ago

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David Hall Salt Lake City, UT

I've been banking with Chase for about 10 years since they financed my house. I was sad when they wouldn't let me refinance for a lower rate, so I went to someone else. I kept my checking and savings account with Chase. They are pretty good. Good app. Good website. I never need any customer help. Like most banks, you do get charged a service fee.

1 year ago

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Eric K New York, NY

Chase has been great for my credit card needs for both personal and business accounts. Their rewards are top in the industry and the app is easy to use to stay on top of my finances.

1 year ago

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Terry Salazar Eagle, ID

I love their customer service in the bank! They truly want to help you and make sure you are getting what you need. I also like that there is a financial advisor on staff for my investments.

1 year ago

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TC B Florissant, CO

Chase is finicky. I have had good and not so good experiences with Chase. Yes, they give high credit limits on their cards. So that is the good. However, twice I experienced identity theft with one of my cards that had a high credit limit- with out of the country charges. It was a bit annoying because I was clearly using the car in person in the US, yet all the sudden "in person charges" were also occurring in other countries- Brazil and Ukraine. I had to be the one to call them and go "ummmm these are not my charges." The charges, the places, the stores were not in any way the "norm" for my purchase history and so I feel fraud prevention should have been on top of it and flagged the activity. After the 2nd time, I was so frustrated. Yes, Chase removed the charges right away, but I feel in this day and age my card should have been blocked right away due to the suspected fraudulent activity and I should have been contacted by them. In the end, I chose to close my accounts with them because of these incidents.

1 year ago Edited August 11, 2023

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Dixie Rounds Owosso, MI

Chase has been a valuable card for me. Although the interest rate is a bit higher than another card I have. Able to use it at Costco and Amazon easily. Customer service is good as well.

1 year ago

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Joseph Peterson Milwaukee, WI

LOVE Chase. I've used their Credit card for years and their banking on and off . The cc is great with wonderful service when I call in. Any issues with fraudulent charges are usually caught by them before I see them - they take care of them without an issue.

1 year ago Edited July 28, 2023

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Carlos Agosto

I have this card and is amazing card no problem for pay on time I paid always by phone and I don’t have problem billing in time the costumer service resolved any problem high recommend!!!!!

1 year ago Edited June 8, 2023

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Martin Irwin Mars, PA

A great customer service. They went back on a year of charges that I did not recognize and remove them without any problems. Thank you. They are consistently polite and helpful.

1 year ago

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Ilspbeth Bruce

Good rates for transfers. Easy approval, interest rates are way too high. I bank with Chase also so this card goes hand in hand with my checking account. im not sure what else i can say about it. anyone who applies for a chase card will see what there interest rates are they are comparable to all of the other cards out there so not much else can be said.

1 year ago Edited May 1, 2023

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Bryce Coonce

We moved to Chase about 10 years ago and never looked back. They have great customer service, awesome percentages, and we even got their SouthWest Airline card, which has been awesome!

1 year ago

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Andrew Martinez Los Angeles, CA

I had no problem with Chase. I mislead by the advertisements to open an account with Chase. All the great deals only applies to those with direct deposit. This wasn’t a problem just a disappointment. Other than that I have no complaints about Chase.

2 years ago

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Lauren Taylor Austin, TX

The website and the physical banks are very reflective of the outdated mindset and the lack of innovation or modernization. The physical banks tend to be old and unkept looking (I have been to several across the US) and the bankers tend to dress and act outdated as well. They serve cheap candy and have old furniture. It is not as modern as Amex or other competitors. The website is outdated and difficult to use. The third-party customer service for the travel rewards is a really bad system - the hotels are very low class or basic (marriot, hiltons, etc) and the customer service (if you need to cancel or change your flight) is only a number (no email or chat) and the wait is always extremely long. The last three times I had to call, one time the wait was so long I was told 'call back later' and the other two times it took over an hour on each call to do a simple date change with my flight. Essentially the target customer is very basic and lacks innovation and creative thought, and perhaps that is Chase's goal.

2 years ago Edited November 2, 2022

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Annie Naperville, IL

The credit card seems ok. Once I pay it off - I will likely cancel it though. Reasoning: CHASE is one of those huge companies that use money to lobby against issues that are important to me. I left CHASE bank checking/savings accounts for a local credit Union and Aspiration Bank a while back. It was hard since I used CHASE for everything - so many automatic bill payments I had to change! I really didn't like their customer service - and they seem to charge you more fees if you have less money (my account with ex husband who had lots of money was charged so much less than when I got divorced and had my own account ... I felt betrayed ... way to help newly single woman :/ ). The only difficulty I have is when people want to send me money via Zelle.

2 years ago

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Robert Walker Houston, TX

I had set up a savings account, because of the return that I would get. After a month, I noticed that the monthly interest had dropped and was one of the lowest that I had. Then over time, I noticed that access to the account was becoming more and more difficult to access. Then the final straw was I could not access my account because of password. Citi Bank had no, way of resetting the password. Ended up calling customer service and closing my account out. I figure if I can't access the money then they don't need my money. They closed out the account, I had to wait two weeks before I received the check. Now I need to wait another three weeks before my bank will credit my account.

2 years ago

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Mariana Tornero Alegria Hercules, CA

Great banking service and customer service. My cards work great everywhere and the app makes it easy to see my account. Very fast when it comes to losing my cards and receiving replacements.

2 years ago

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Miguel Suarez Van Nuys, CA

They help people regardless of heir credit history . They offer overdraft for emergency and gives you a better service in your account if you are a veteran. Get free money order cashier check and other stuff

2 years ago

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Daughter of the King

I love the security of Chase and the ease of using the bank. I wish there were more in my area however. Most of the employees that I have me have been extremely friendly and knowledgeable.

2 years ago

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Megum Povsha Bozeman, MT

Easy to use website and fantastic online services. They have a 24 hr helpline, quick and fast online and in branch banking. Safe and secure online banking. Chase is a very safe and secure bank to be with. Good mobile app as well.

2 years ago Edited March 10, 2022

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Keerthana Manivannan Santa Clara, CA

Good bank account options, and credit card options. An actual person from Chase Banking called me to check how I'm doing and followed up on my experience with switching to the Chase Bank account. I found that to be really awesome. They really do care about customer satisfaction. Very good company. I recommend to all my friends.

2 years ago

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Ron Thurgood Denver, CO

Overall I am happy with the credit card. I have found the web access to the account to be very useful, and I also have access from 3rd applications for downloading and tracking of expenses. I have had some unexpected fees that I wasn't fully in agreement with. Which is why they get 4 of 5.

2 years ago Edited January 26, 2022

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Steve Harris Baton Rouge, LA

I have chase bank for my business and personal accounts, Also, I have 3 personal credit cards with chase and 2 business credit cards. I've never had any issues and they've always been very helpful.

2 years ago

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Sheena

Absolutely love Chase. I have been banking with them since I’m 15 years old. The customer service experience is second to none. Chase is more like a welcoming family full of advise and direction

2 years ago Edited February 10, 2022