Claim this Profile

BestCompany.com is trying to work directly with this company to verify the accuracy of the information on this page. Thank you for your patience as we make sure we’re getting it right.

Are you a representative

of this company?

Claim this Profile

Chase, which merged with JPMorgan & Co to become JPMorgan Chase & Co in 2000, is one of the "big four" banks in the United States. The company offers a number of financial services, including credit cards and banking.

Top Ranked Companies

company logo
#1 Capital One chevron_right
9.4 Overall Score
4.3
starstarstarstarstar_half
(311)
company logo
#2 American Express (Amex) chevron_right
9.1 Overall Score
4.2
starstarstarstarstar_half
(273)
company logo
#3 Discover chevron_right
8.8 Overall Score
4.4
starstarstarstarstar_half
(235)

The Good

  • APRs
  • Rewards
  • Fraud Safeguards

APRs

Chase offers some cards with an introductory rate of 0 percent for the first 15 months. After that, rates rise to 15.74 to 24.49 percent*, which is very competitive among rates offered by other top credit card companies.

Rewards

Chase offers several rewards programs that allow cardholders to earn cash back rewards, bonuses, and travel points.

Fraud Safeguards

Chase works to help its customers reduce losses by catching fraudulent activity before it causes serious damage by offering monitoring and verification services. Visit Site

The Bad

  • Annual Fee
  • Late Payment Penalty
  • Foreign Transaction Fee
  • No Free Credit Score Tracking

Annual Fee

Depending on the card, Chase charges annual fees up to $95, which is higher than industry average.

Late Payment Penalty

Late payments will incur fees of $15 to $37 dollars.

Foreign Transaction Fee

Chase charges a fee of 3 percent for foreign transactions, which can be deterring for frequent travelers.

No Free Credit Score Tracking

Some companies in the industry allow their cardholders to monitor their credit scores for free. However, Chase does not offer this service.

The Bottom Line

Chase offers competitive APRs, several rewards programs, and a number of fraud safeguards. However, the company charges a few different fees, including annual fees, late payment fees, and foreign transaction fees. Further, Chase does not offer free credit score tracking.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

4.3
starstarstarstarstar_half

277 Reviews

Review Breakdown

5 star
59%
4 star
25%
3 star
7%
2 star
4%
1 star
6%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstarstarstarstar
Joe Yurkovich
January 15th, 2018 Georgetown, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Accepted everywhere and very responsive customer service

starstarstarstarstar
Frank Corbin
January 15th, 2018 Richmond, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I have had good service with my Chase United Mileage Plus card. My transactions are accurately processed and I find their website easy to use.

starstarstarstarstar_border
Huntington
January 15th, 2018 Vancouver, WA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

Decent cash back, fees are a little excessive and often unnecessary. Bad customer service 90% of the time.

starstarstarstarstar_border
Mandy
January 15th, 2018 Fulton, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

They offer excellent cash back opportunities.

starstarstarstarstar_border
Patricia
January 9th, 2018 DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

It is a pretty good card, accepted everywhere.

starstarstarstarstar
Carolyn Quist
January 9th, 2018 Fort Worth, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

rewards capability for free hotel nights

starstarstarstarstar
Michelle Owen
January 8th, 2018 Salt Lake City, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

good. works nicely with the partnership with amazon

starstarstarstarstar
Randy Croston
January 3rd, 2018 Fairfax, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

never a problem with them, if i have a dispute they get on it right away

starstarstarstar_borderstar_border
Nabil Battah
January 3rd, 2018 Warren, MI DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

High interest rate compared with many other credit cards.

starstarstarstarstar
Greg Thurgood
January 3rd, 2018 Mapleton, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase Amazon has saved us hundreds of dollars. They no longer have foreign transaction fees, 5% back on Amazon is unreal. They even made the card from a piece of metal is

starstarstarstarstar
Marc Reeves
January 3rd, 2018 Durham, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Generous credit line and great on-line site.

starstarstarstarstar_border
Donna Shanahan
December 18th, 2017 Bigfork, MT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Interest rate is the lowest of any I have ever used ..good service

starstar_borderstar_borderstar_borderstar_border
MVK
December 18th, 2017 Riverview, FL' DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The company does not stand behind you when there is a purchase that is not legit or ethical

starstarstarstarstar
Odessa FL
December 18th, 2017 Odessa, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Never a problem and excellent customer service.

starstarstarstarstar
Audrey Shoff
December 18th, 2017 Wildwood, NJ DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Good service,good rewards,great response on issues plus points make sense

starstarstarstarstar_border
Gary Hall
December 18th, 2017 Washington, UT' DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Good card - easy to see online and pay online. Great reminders and warnings

starstarstarstarstar
Dave J
December 18th, 2017 Killeen, TX' DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Never an issue and easy to work with if some sort of transaction problem occurs.

starstarstarstarstar_border
AmyKamerow
December 18th, 2017 St. Louis, MO DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

good rewards points but high interest rate

starstarstarstarstar
Christopher Fulgham
December 18th, 2017 Oak Lawn, IL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great customer service. Review for increase periodically.

starstarstarstarstar
Suzanna Wootton
December 18th, 2017 Springville, UT

I have nothing negative to say about Chase! They are kind and friendly whenever I have to interact with them and I LOVE my chase freedom card. I use it for everything and i get cash back every single month. It's awesome!

history
starstarstarstarstar
Ellen Hill
December 11th, 2017 New Bern, NC DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Awesome customer service. Great cashback/rewards system.

starstar_borderstar_borderstar_borderstar_border
K R
December 11th, 2017 Suisun City, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Does not care about their credit card holders. Difficult to deal with.

starstarstarstarstar
Bruce Thomas
December 11th, 2017 Dallas, TX DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase IHG card has the most usable travel rewards points program I have found.

starstarstarstarstar
Stephen Gans
December 11th, 2017 Bronx, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

They are quick to post payments and charges, whereas Citi is awful.

starstarstarstarstar
David C
December 11th, 2017 Stockton, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

great Web site. great customer service ??

starstarstarstarstar
Carol Pena
December 11th, 2017 Melville, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They are very good with interest and helpful when you call and easy website to use.

starstarstarstarstar
Carl J
December 11th, 2017 Rancho Mirage, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

they do what they say will do, and perform above average. they are also a national bank with offices all over

starstarstarstarstar
venkatesh shrinivas
December 11th, 2017 San Antonio, TX DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Best benefits for a Travel card I have used, Even though annual fee is more.

starstarstarstarstar
Lindsey
December 6th, 2017 American Fork, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have a Chase Disney Card. It's the best! Definitely recommend it. The bank is very professional, their website is easy to use. The employees are very professional and helpful. I've never been put on hold for too long waiting for someone to answer.

starstarstarstarstar
Evan Rasmussen
November 29th, 2017 Sandy, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Another great credit card company that is overall good

starstar_borderstar_borderstar_borderstar_border
Danielle
November 29th, 2017 Syracuse, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

As an employee from a company who uses Chase daily, i've been very disappointed in how they treat me, a customer. I bring business from 10 different accounts, and everytime i walk in to make a deposit, i get treated like im in the wrong for bringing in so many deposits. I've been tempted MANY times to change banks.

starstarstarstar_borderstar_border
Vickie Washburn
November 28th, 2017 Owasso, OK' DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstar_borderstar_border

interest rates are way too high. I will be paying off cards and keeping them paid off.

starstarstarstarstar_border
Corrine
November 28th, 2017 Miami, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

They are very helpful when you have a problem with people you deal with.

starstarstarstarstar
DENISE DONARDT
November 28th, 2017 Jonesville, NC DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

card was easy to apply for and I use it in case of emergency.

starstarstarstarstar_border
Mike
November 28th, 2017 Eugene, OR DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Good website, good customer service, secure (at least for now).

starstarstarstarstar_border
Ralph Degraff
November 28th, 2017 Chandler, AZ' DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Flexible with Amazon and the gift cards are a nice bonus touch

starstarstarstarstar
Shannon Morley
November 28th, 2017 Payson, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I love the reward points with Chase, I especially like to use them with my amazon account

starstarstarstarstar_border
Jill Dastrup
November 27th, 2017 Eagle Mountain, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great bank. Love that their safety features and extra steps they take to make sure your money is secure.

starstarstarstarstar_border
Anonymous
November 20th, 2017 San Jose, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

No hassles with transactions and good credit fraud protection

starstarstar_borderstar_borderstar_border
James
November 20th, 2017 West Jordan, UT DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Chase has THE poorest Customer Service! They don't listen and you have to repeat yourself over and over. You have to be transfered at least once to get action for problems.

starstarstarstar_borderstar_border
DaikiGifts
November 20th, 2017 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

My Chase Visa credit card account was opened in the NY. Not sure of other Visa cards, I use Chase Visa cards only. My problem gripe is that if I use my Chase Visa cards outside of the Continental USA, there will be a charge of either 3 or 5% fee (not sure exactly how much). This fee also apply for using it in Puerto Rico, where I temporary base . I thought Puerto Rico was part of USA!!!!!

starstarstarstarstar
Linda Horn
November 20th, 2017 Iowa, LA

They pay me to buy things. I pay off the balance so I pay no interest. Their service is great. They watch out for unlawful charges.

history
starstarstarstarstar
Rebecca Richardson
November 13th, 2017 Orem, UT' DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great cash back incentives. UI easy to use.

starstarstarstarstar
Kara B.
November 13th, 2017 Gastonia, NC' DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Easy to understand billing and statements, multiple ways to pay, happy with rewards and rate.

starstarstarstarstar
Shanna
November 13th, 2017 Frederick, MD DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I feel like they watch over my card for fraud- which makes me happy. They are fair with APR's. Customer service is alway polite and ready to help.

starstarstarstarstar_border
Hayley Lambdin
November 13th, 2017 Orem, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Chase is great! We got set up on 0 percent APR for 18 months and it has been awesome for helping us pay off our laptops for school.

starstarstarstarstar_border
Luke Gibson
November 9th, 2017 Provo, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

My experience with Chase has lasted about eight years now and has been pretty good. For a massive bank corporation, I feel they still do a decent job of good customer service. One thing I really do appreciate about them is their security, I feel they have a lot of great safeguards in place to make recovering from a stolen credit card simple and not scary. Also, their technology is fantastic, in the sense that their smartphone app, website, and frequent new features work well and make things really convenient.

starstarstarstarstar
Connie Mayer
November 2nd, 2017 South Jordan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Chase has been a reliable company for us. We do prefer other cards more, but we do use our Chase card. We have missed a payment before, and if we call them, they fix it for us when we honestly just missed the payment. They are good people to work with.

starstarstarstarstar
David
October 30th, 2017 Orem, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

The website is a little annoying, but I do like my Amazon cash back.

starstarstarstarstar
Cher
October 25th, 2017 Leesburg, VA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have been with Chase Visa for 20 plus years with no problems. If they see a charge out of the ordinary, they are calling us before we have a chance to call them.