Founded in 1812, Citi is the third largest bank in the United States. The company offers a number of financial services, including credit cards, loans, and investments.

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The Good

Rewards Programs
APRs
No Annual Fee
Free Credit Score
Fraud Safeguards

Rewards Programs

Citi offers several rewards programs that offer cash back for gas and other consumer items. The more regularly customers use their Citi card, the more points they will earn to qualify for rewards.

APRs

Citi offers some cards with an introductory rate of 0 percent for the first 21 months. After that rates jump to fairly average parameters when compared to APRs offered by other top credit card companies.

No Annual Fee

Citi has a range of products with no annual fee, which is a great benefit because it can save cardholders hundreds of dollars.

Free Credit Score

Citi provides its customers with the ability to view and monitor their FICO score for free, which is helpful for consumers who like to keep track of their credit.

Fraud Safeguards

Citi provides online and mobile security to protect its customers from fraud. Additionally, Citi cardholders have $0 liability for unauthorized charges.

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The Bad

Late Payment Fees
Undisclosed Information

Late Payment Fees

Citi charges late payment fees typically in the $30 range.

Undisclosed Information

After looking at Citi's corporate website, it is unclear whether or not the company charges foreign transaction fees.

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The Bottom Line

Citi offers rewards programs, competitive APRs, free credit score tracking, fraud safeguards, and no annual fees. However, the company does charge late payment fees.

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User Reviews

Star Rating

4.2

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405 Reviews

Review Breakdown

5 grade

61%

4 grade

25%

3 grade

2 grade

1 grade

Sentiment Criteria

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Wendy

Citi bank is a great company to work with. They have a great credit card that is easy to use.

1 day ago

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Francis Adesuyi

The Citibank and its Credit service: It is so weird, terrible customer service. Citibank unexpectedly closed my account of over 30 years without any reason. When I tried to make a deposit, my card didn't work. Apparently, my account was being cancelled

7 months ago Edited March 29, 2024

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Funbi Atokose

One of my favorite feature about Citi is that it offers a number of additional perks and benefits to their cardholders. For example, some Citi cards provide access to exclusive events, presale tickets, and special discounts. They also offer features like purchase protection and extended warranty coverage, giving you added peace of mind when making purchases. Citi credit cards often come with introductory offers, such as 0% APR for balance transfers or purchases. This can be a great way to save money on interest charges and manage your finances more effectively.

7 months ago

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Alejandro Contreras

The service and the benefits that i have with my credit card costco citi is amazing and the website is very useful when i try to see the detail of all my debits and credits and all my expenses.

5 months ago

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Sharon Las Vegas, NV

Citi cards has many options beside just a credit card company. The low monthy payments are great when you are trying to pay off other cards. They offer loans that give you access to your available credit. This is a great card that has many benefits.

10 months ago

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Ayomide

Citi has been my best credit card since when i moved over to the United States about 3 years ago now. The card services have been great with no overcharges at all. There are even some cashbacks when I make purchases at some stores. Their customer care service is really fast with prompt attention and speed in dealing with any transactional errors

7 months ago

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G.J. Boise, ID

Citi card has great customer service! My husband lost his card when he was getting gas. I called as soon as he told me and they were awesome. They immediately froze our cards and checked to see if there were any charges that we didn’t make. They issued us new cards. We can use this card anywhere and get cash back . We only use are cards at Costco and we receive cash back for gas and groceries.

2 years ago

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JOHN M CAMPBELL ,

I recently applied for one of their "Double Cash Mastercards" because they give you 2% back on purchases. Their was no trouble getting back an instant approval online & the card arrived in about 5 days. I've since transferred most of my business to the card because of the rate of return. They've got an easy website to track your business & I've been very pleased with the service.

3 years ago

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Randy Constan Tampa, FL

Citi Double Cash Mastercard - These days for us, card usage is about Rewards. For the many cases where there is no special deal on your card for a specific type of purchase, the "minimum" reward is important. For the longest time, we stuck with the Capitol One card because of its 1.5% reward, for general purcchases. But Citi bank has offered a better deal. 1% when you purchase, another 1% when you pay. So if you regularly pay off your balance, this amounts to 2% on any purchase. And, the first time I had an issue with an unresponsive seller on an online purchase, they quickly refunded my charge, and took it up with the seller on their own. So, with 2% plus security, I'm using this card a lot now.

7 years ago

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atokoose taiwo boluwatiwi Lagos, LA

The Citi credit card gives you real hope with it low monthly payments especially when you are on a tight budget and they offer a cash back on every purchases you make which helps to save back some cash, the cashback isn't much on a small scale but when you make pay for some expensive goods. That 5 percent can be life saving. Their customers service is readily available and any complaint is quickly handled

10 months ago

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Samantha Madero-Craven

My experience with Citi has been quite positive overall. Their customer service is efficient and helpful, addressing my queries and concerns promptly. I find their online banking platform user-friendly, offering easy access to account information and transactions. Their range of financial products, from credit cards to savings accounts, caters well to diverse needs. While their fees can be a bit high compared to some competitors, the benefits and rewards programs they offer, especially with their credit cards, add significant value. Citi is a solid choice for those seeking reliable and comprehensive banking services

11 months ago

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Annie Hickey

I have my home Depot cards through Citibank and I've never had a problem with them ever. If I have to return something or adjust the price of something they're super helpful.

7 months ago

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Verified Customer

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Bill Lee

They provide 2 per cent cash back, 1% upon the charge and another 1% when payment received. Allowed me to set the payment day of the month.

4 years ago

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Ryan M. Hicksville, NY

Long time customer. Easy portal. Good communication. Easy access to customer service if there's ever an issue. The ticket master citi presale perks are one of the reasons we keep using them!

8 months ago

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Lynette Jorgensen Herriman, UT

I have been a Citibank card holder for many years. They have reasonable interest rates and I love the cash back option for purchases. They have been quick to warn me of any possible fraudulent activity and refund fraudulent charges. Their customer service is great to work with.

2 years ago

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Marion Freund Oakley, CA

I've just received the card. There is no difference in using any other card. Once I've had it for a few months I will be able to evaluate the perks. The reason why I've got the card is that I don't pay any annual fees. Also, the perks of my old Credit Card got so reduced that it's just not with collecting points anymore, let alone pay they ridiculous annual fee.

4 years ago

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Lori Claassen Herriman, UT

I opened my CitiBank card once Costco switched to them. Other than the APR going up...it’s a great card! I had a fraudulent charge on my card and I called them, they were great to work with and they took the charge out and sent me a new card immediately!!

4 years ago

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Eddie Rios Ogden, UT

My Citi credit card offers a lot of flexibility. And great rewards too! But the best reward is low rates. My Citi card is my most competitive card and helps me best with long term purchases. Thanks again for the saved money Citi!

4 years ago

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Justin Vance Lehi, UT

My Citi Visa through Costco has been awesome. The rewards program is top notch and there is no annual fee. Not worried about late payment fees since I believe they have every right to charge these fees to get back the money they lent out. Customer service has always been professional and accommodating.

6 years ago

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Jonny Hancock Draper, UT

Citi Credit Cards is my primary household credit card. They have amazing benefits and high quality customer service. If you are looking for a credit card with low APR's you should apply for your very own Citi credit card today.

7 years ago

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Clar lau

Citi credit cards are easy to use during the purchase and offers 5% on every purchase. Citi credit cards limit is easy to increase because somedays back, I requested for the card limit increase and my issues was handled without a delay.

10 months ago

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Richard Birnbach Monterrey, NLE

I have had a Citi credit card for over 15 years. I have never experienced anything less than truly professional customer service. Their web site is very user friendly and easy to navigate. The credit cards they offer have various inducements; I am using the lower interest rate card with thank you points as a reward feature. Redeeming the thank you points is easy and shipping when required has always been reasonably fast. They also offer a full range of credit services including travel notification, fico score, identify theft protection, insurance and special offers.

1 year ago

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Rafael Matthew Jamaica Plain, MA

I've been banking with Citi for almost a decade now and I can honestly say that it's the best bank I have ever used. They offer a wide range of products and services, from credit cards to mortgages, that are tailored to fit my needs. Their customer service is unbeatable; they always respond quickly to my inquiries and take care of any issues promptly. Citi Review is an amazing bank!

1 year ago

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Jlbflatx New Braunfels, TX

Love citi. Love the money back rewards. I have the 2 percent where you get 1 percent when you buy and 1 percent when you pay your bill. Who doesn’t like getting money back! Easy to use their site. Can view all charges, can ever click to get notifications on when you buy and when you pay and more. Easy to spot a fraud charge if needed. Customer service has always been great with questions. Easy to manage account online. They even have special protective services for your card for damages etc. I find the card convenient and accepted everywhere.

2 years ago

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Megan Roper South Jordan, UT

I absolutely love my Citi Credit card. This is the one credit card I use all the time because they have great rewards. I also have been so impressed by their security team and customer service. Any time I have a question or concern I call their company and it is figured out within minutes. I got my credit card number taken once and they took care of the situation so quickly and professionally.

3 years ago

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Janessa Herriman, UT

We have the Citi double cash card and the Costco Citi card. Love both of them and the perks we receive from each. Double cash back on everything we purchase is better than most other credit cards normal rates or 1 or 1.5% back. We also don't have to worry about the rotating rewards and getting the cards mixed up of what to use and when. The Costco card has great perks with 4% back on gas and 3% on dining and travel. We have had to get new double cash cards a few times because of stolen information, which is probably another company's fault where we have used the card. Citi is always great at overnighting new cards to us and cancelling the transactions that were not made by us.

5 years ago

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Reese Pleasant Grove, UT

I have had a Citi credit card in the past and it was good on fees, average on the interest rate and easy on the functionality. I could use it anywhere and the limit was reasonable. It would have been better if I could have payed it off monthly but I had to carry a balance and this wasn't terrible as they were easy to work with, but it was expensive. They have great options for everyone and a card that will fit everyones situation.

5 years ago

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Brandie Rudy West Jordan, UT

I have been a citi customer for a long time and over the years they have made so many great improvements. I love being their customer as they take suggestions from consumers serious and make changes that are appropriate. They have so many card options to fit anyones needs. They have low interest rates, no annual fee and offer low interest payoff options for high interest rate debt. They have an extremely intuitive website that provides options to make payments and ask questions.

5 years ago

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Helen Thompson Bountiful, UT

WE DO SO MUCH OF OUR FOOD SHOPPING AT COSTCO THAT WE DECIDED TO SAVE AND TRY USING THE CITI BANK CARD. WE HAVE REALLY ENJOYED THE SAVINGS AT THE END OF THE YEAR WE GET WITH THIS CARD. THEY HAVE BEEN VERY EASY TO GET AHOLD OF WITH OUR QUESTIONS THEIR MONTHLY STATEMENTS ARE EASY TO USE AND KEEP TRACK OF YOUR SPENDING. WE ARE HAPPY WE CHANGED OVER TWO YEARS AGO.

5 years ago

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Shauna Craig Pleasant Grove, UT

We have the business Costco Citi card and absolutely love it. We use it for everything and end up getting a nice check at the end of the year. We have had to contact customer service to reverse charges and they were professional and efficient. They alert us if charges are made that may not be ours. When I lost my card, they were extremely helpful and quick to replace it.

5 years ago

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Sheri Kasper

I mean...Its a charge card folks 😆 I wish the interest rates were less, but i am extremely blessed to have it in my pocket when there is an emergency in Life. Great Customer Service!!

6 months ago

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Lauren Brown

Have been using citi for the last 10 years off and on. Never had an issue getting help, whether it was unauthorized charges or something else. Happy customer!

8 months ago

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Kevin Ortiz

Citi credit cards may not always seem like the better value upfront. However, when you dice deep into the variety of cars that they are able to offer, I believe that we are always able to find something that could benefit us such as credit rewards, travel, or cashback options. These are also great options for people trying to build credit.

1 year ago

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Chad Edgar Wentzville, MO

A very good credit card to have in case of emergencies in CT is awesome and will be there for you when you need them most cheap and easy repayments small payments easy easy payments and wonderful customer service

2 years ago

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Joseph Kimatu Springfield, MA

Not so good. I have had the cards for some time now. I took them to use in store but later I was sold to Citi. The rates are very high. Though they advance cash without interest for a year or 18 months, one ends paying up through the nose. But for the moment I have to deal with them. I don't have much choice.

4 years ago

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ALEXA J HOWALD

Generally good. They have been good about contacting me concerning questionable charges. The last time, though, when the card needed to be cancelled and a new one issued, I had to wait 10 days for the replacement card to arrive, which was very inconvenient.

4 years ago

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Adam Wolfe

I have never had any problems with this card. Customer service is awesome and has always taken care any questions or issues I have with disputes. I would recommend this card to just about anybody.

4 years ago

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Qiao Bethesda, MD

Citibank credit card is the most reward card I got so far, It is safe and closely monitored for abnormal activities, I got instant messages when my count was compromised , and bank mailed out my new replaced card right way.

4 years ago

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Mikayla Ralston Navarre, FL

I've used CitiBank for credit cards in the past. They also have the contract for the government travel credit card (GTCC). The GTCC isn't the easiest thing to use. In fact, I typically avoid using it. As for their other credit cards, they are fine.

4 years ago

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Hung

The customer service is very helpful, I had a few disputes with charges from some company and the Citi bank personnel had straightened it out quickly, I would recommend others to have business with them

5 years ago

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Michelle Thomas Anaheim, CA

Citi is a great company to have credit with. I found them attentive to my situation and kindness was extended to me a few times. I do pay my bill and they recognized a mishap was a mishap and treated me respectfully and fair.

1 year ago

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Golf Addict Hyattsville, MD

I have been a citi credit card holder for many years. You are rewarded for being a good customer from citi. 0% interest on balance transfers for a year with a 5% acquisition fee. So many offers to talk about. Great credit card with plenty of perks

1 year ago

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Sandy Carnegie, PA

My Citi card is my “go-to” card. I love watching the rewards grow and especially like that I can apply it to my monthly balance. Any time I’ve needed to call customer service, they been very responsive. This is the card I grab first.

1 year ago

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Sherran Nutson Atlanta, GA

I am/have been a Citi customer for more than 20 plus years. My first Home Mortgage loan was with Citi. I have a few credit cards with Citi and they provide excellent insurances and coverages whenever I use my Citi Credit cards to do business.

1 year ago

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cindy g Victorville, CA

I really like doing business with City. I have been offered to do balance transfers, 0% APR’s, and they have been really good with customer service. I’ve never had any problems with them. I would continue to accept their offers.

1 year ago Edited May 24, 2023

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David Adrian Morales Weslaco, TX

This 1 of my go to cards! It offers good introductory offers, benefits, and rewards. I really like the Flex Pay feature that allows you to finance individual purchases over $75. The Flex Loan feature is another good one. Its less interest than a cash advance or personal loan and easily accessible.

1 year ago Edited May 22, 2023

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Kat Kal Mount Laurel, NJ

They offer credit card service to customer with low credit rating. My credit history went down but they still offered me credit card that helpmed me save losts of my financial stress. These people are very good and always do better service. Customer service excellent.

1 year ago

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joe martins Plano, TX

Have used their card for many years with American Airline miles. By having the card there are benefits at the airport as well as free baggage. Easy to use quick response when a question arises. Would recommend Citi Bank for your banking services.

1 year ago

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Jorge Briscoe Lafayette, LA

As a COSTCO customer who has the CITI COSTCO VISA I am pleased to say that this is the BEST relation between credit card and merchant. the ease of use, the benefits, the hassle free connection's between COSTCO and CITI make this card a DREAM team with COSTCO

1 year ago

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Mackenzie Spears Hutchinson, KS

Easy to use card. Easy to navigate app. One frustration I do have is my husband had me as an authorized user and they won’t allow me to have my own account to login and manage the account. I have to use his login. It’s lot a huge deal but it is annoying as if I get locked out for some reason it’s harder to gain access since it’s linked to his info and not mine.

1 year ago