Name: Citi
Rating: 4.4

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abe fried Bensalem, PA

Their customer service agents are rude at times, even to long standing customers. they wouldn't let my dad use the restroom in the branch even though we have been customers for tens of years.

5 years ago

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Megan Johnston West Jordan, UT

I love using my CitiBank Card for everything. I got mine through Costco so I get a lot of refunds back throughout the year.

5 years ago

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Kilee Wagner Eagle Mountain, UT

We have a cash back rewards Citi card and use it for everything! Love the app as well and how easy it is to pay your bill and view your statement.

5 years ago

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Jacob American Fork, UT

Citi is one of the best credit cards around! I love having no foreign fees and having no interest! In partnership with Costco, it is the best.

5 years ago

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Tim Berrett American Fork, UT

Every CC company raises rates and tries to get the maximum amount of interest out of you, including citi. I avoid credit cards as much as possible, but I do have one Citi Costco card. It has been fine, but I am ready to cancel it even though it is paid off every month.

6 years ago

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Cori Jacobsen Ollerton Alpine, UT

Citi is easy to communicate with as well as helpful in times of need. I have had cc theft and they took good care of my issue.

6 years ago

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Tania Saunders Saratoga Springs, UT

Love my Costco Citi card. I haven't really had any other rewards card, but I have really enjoyed this one. Already racked up $360 this year.

7 years ago

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PolyanaL Salt Lake City, UT

My one and only credit card is through Citi. I am still trying to pay off my credit card debt. I signed up with them without reading all the details. The interest is too much, as soon as I pay this off. I would never use credit card.

7 years ago

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Kristin G Pleasant Grove, UT

I love my Citi credit Card. When I first got it I received 0% interest for the first 6 months. Great customer service too.

7 years ago Edited September 14, 2021

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Verified Customer

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J.Rothstein Pittsburgh, PA

cooperative and use of extra safe measures

5 years ago

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Wendy

Citi bank is a great company to work with. They have a great credit card that is easy to use.

1 year ago

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Michelle Thomas Anaheim, CA

Citi is an amazing. I love this company. Customer service is great. Cash back bonus is a plus.

2 years ago

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Stephanie Faenza Phoenix, AZ

I have the CITI American Airlines card. The reward points towards flights are good if you travel a lot!

2 years ago

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Brandie Whitlock Sturgis, KY

Great customer service! Fraud department was very efficient when my card was stolen.

3 years ago

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James Fitzpatrick The Bronx, NY

software stinks;can never sign in, after I get tech assistance, I can sign in once and then problems persists, my three digit code field is misplaced and there is no way to correct it.

5 years ago

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Gene Pattee Fresno, CA

Good I would recommend this to anyone the only drawback is reward is only redeemable once a year

5 years ago

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Jing Farber Indianapolis, IN

Miss a payment, the jack up the interest. Try to pay down your balance, they cut your credit limit so that your "usage" is too high. They believe in "kick 'em when they're down" - vile bankers

5 years ago

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Vincent P. Eason Nampa, ID

I like the convenience of this credit card until I found out about the $60 a year annual credit card fee now I'm going to cancel them

5 years ago

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Amy Boren American Fork, UT

We have a costco citibank card. We love the cash back rewards and it has been very easy to use. Lots of great perks.

6 years ago

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Roger Leach Rosharon, TX

Outstanding customer service, great service with fraud warning, no problems with 30 years of use.

7 years ago

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Rick

They are very friendly and helpful when I have called customer service interest rates are fair.

7 years ago

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Shanna Harris

I would definitely recommend citi I have a Best Buy card through them, always getting perks. I multiple times the APR has reduced

1 year ago

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johnny turner College Station, TX

We have had a couple of medical issues lately and couldn’t make our payments. So since we couldn’t make our payments they now some 5 months later offer us a lower interest rate. If that’s the case why didn’t you do this at the first? Or give it to all customers.

1 year ago

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Julie Fennell Butler, PA

I am pleased to work with Citi. I have never had any issues and they were extremely helpful during my balance transfer.

1 year ago

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Ray Chase Iowa Falls, IA

Introductory interest rate 0% for first 18 months. Helped me catch up on other cards. Access to credit score.

1 year ago

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Person Chino Hills, CA

Most calls depending on branded credit card goes to overseas (India) cust serv which is crappy, Costco Citi goes to US cust serv but it's 50/50 whether you get good knowledge person or crappy

2 years ago

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patricia valeri

I use this card for all of my Costco purchases and I receive a decent reward at the end of each year.

2 years ago

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cheri poile Elmira, NY

Awesome company very good credit card rates they are very helpful when you call and you can understand them.

2 years ago

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Michael Caslander Sunnyvale, CA

Citi bank is very easy to use, and they don't seem to mind that I charge and pay the total bill prior to any interest fees accrue.

2 years ago

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Rafael Lopez

The best credit card I have, never have a problem, credit protection is 100%, no annual fee, no hidden fees!!!

2 years ago

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2L8 iwon Westfield, IN

I’ve been using citi for a while now and love how fast and easy it is to use and their customer service is great. Highly recommend this card from my experience

2 years ago Edited September 13, 2023

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Benjamin Milligan Dennis, TX

Credit card company that I have the most cards through at the moment. Good overall cards, but not the best cashback/rewards programs.

2 years ago

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CC Legendary

I have had this card for a while, its pretty good, easy app to understand, they do not offer too many upgrades too often but they are reliable.

2 years ago

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Alexciz

Great card to get you started then they reward you as you pay well. A trustworthy card with rates not too out of control.

2 years ago

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Michfan Oklahoma City, OK

I was extremely happy with them when I had them. I was working on my credit and didn’t use them for a while and they cancelled my account for inactivity.

3 years ago

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Greg Guild Puyallup, WA

I use my Costco CITI card all the time and it works for me. Their customer service has always been more than helpful!

3 years ago Edited August 18, 2022

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Haygar Horrible Weaverville, NC

Their credit card works everywhere. Their customer service is good. Just wish they had a bank location near me in Asheville,NC.

3 years ago

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Offatnight Hughson, CA

They give you a great balance since starting to raise my credit score and had no problems with the app

3 years ago

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lawnguy69 Howell, MI

Love the double cash card. 2% back on things you have to buy anyways is great. Easy to redeem as well.

3 years ago

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Alex Gohlke Troy, MI

Great card to have. this card is great because of the chip and the contactless scanning, makes it easy to pay and go.

3 years ago

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Brian Cowley Riverton, UT

Have had several cards with them. I like their strategic partner cards especially. And they have great balance transfer promotions.

3 years ago

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upnorthwi Bellevue, WA

Citi is a credit card company that I hated. Customer service was the worst and dealing with a disputed charge from China was a nightmare. I also found that merchants could add charges without my permission. Will never deal with them again.

3 years ago Edited January 3, 2022

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Chris Billings, MT

Worst customer service experience in my life absolutely the worst company. Started telling me how and what I can spend my money on very intrusive then took them 3 months to refund my account run far away go to capital one or anyone else citi is a joke

4 years ago

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Jwat1213 New Market, MD

My Costco card is citi and I love it. The app makes it easy to make payments and the rewards are treat

4 years ago Edited September 14, 2021

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Steve Ashby Portland, OR

My Costco Card is through Citi and I've been very happy with it. I like their cashback and especially for Gas.

4 years ago

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John E Leadore, ID

An easy to manage app on my phone and rewards sponsoring company make this a great card for us. We enjoy it very much.

5 years ago

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Pcander Saint George, UT

Live the cash back I get from using this credit card. It’s the best return on my money I’ve found

5 years ago

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Patrick Curry Salt Lake City, UT

Love using their card. They have great rates and financing. We have used them for years and have 2 cards through them

5 years ago

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B-dog San Antonio, TX

I have the Citi card tied to Costco account. Not a fan of how they treat their customers. I have asked for a credit limit increase and been denied yet have 800 credit score.

5 years ago

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Jami Lucas Eagle Mountain, UT

We had a citi card for years and always struggled paying it off. They were never willing to work with us and I felt pike the interest rate kept rising.

5 years ago