Name: Sprint
Rating: 2.7

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Carrie H Lebanon, OR

Customer service is horrible. Kept pawning me off to a different person. Spent many hours and repeating my issue over and over. Lied to me about my upgrade. Had a supervisor call me and told me they would honor what I was told... Nope lied about that to.

5 years ago

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Tcm2498 , FL

Horrible service first they tell you that you will have good service living close to a main highway where a tower is and then they get you in the contract and take your money and will not do anything about the horrible service when you ask them they say that it’s just a busy time.

5 years ago

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Bud Weiser Hesperia, CA

This is the worse phone company I have ever encountered. They do absolutely nothing to resolve complaints. Henry, who I spoke with on 4/22/20, at approximately 1pm, is the final straw to why I will pay this contract off to cut ties with Sprint! Bye Sprint!!!

5 years ago

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Coleen H. Tucson, AZ

Expensive. Sold my daughter a plan but were not honest about the total cost. Said it would be about $5 more a month for our plan. Cost over $45 more!

5 years ago

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M Huck Orlando, FL

Sprint is horrible in customer relations !!! Worst experience ever!! The lady told me that I would be without my phone for a week !!! I was going to pay to fix mine and get a new one ! She told me I couldn’t !!! Great service! 6 years with them! I’m done !!!!

5 years ago

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Karen Schoolcraft

Customer service is good but price and value is poor because they make you pay full price for the phone and be on a contract and still charge u a forever lease on the phone

5 years ago

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Jadon Barre Dallas, TX

Sprint provides fast internet speeds and covers most of the country. It’s fast reliable cellular data.

5 years ago

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Lynn Overman

Good value but Customer Service and Texh Support are terrible. They'fixed' my phone via phone support and made it worse. Refused to replace phone until I could upgrade.

5 years ago

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eric bodnar Mount Juliet, TN

This company lies to you about everything and hits you with all sorts of hiddens fees. Im still getting charged for phones after there payed off and there telling me i have to pay anothe 180 for each phone to make them mine after there already payed off. Wtf.

5 years ago

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Junior Heuser Hollywood, FL

They are terrible! We had a promo where they buy off out phones. And never payed our phones and now they can’t help us. They suck. The internet sucks customer service sucks. The whole company sucks!!!! I would never recommend anybody to get sprint! Terrible experience ever.

5 years ago

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W Brew Arvada, CO

Do not fall for their get more lines save more money plan was told one price in the store and charged almost 3 times as much on my bill have went to the store many times to have fixed the manager admits the bill is wrong and says it is being taken care of but for months later I am still paying over $300 a month for two phones

5 years ago

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Derek Medeiros

Good quality cellphone company. I have had a good experience with them and will not be changing anytime soon.

5 years ago

Reply from Sprint

Derek Mederios, thank you for your review. At Sprint we are continually striving to improve the quality of service provided to our customers. We value your customer feedback and appreciate your business. Thank you for choosing Sprint.

Jan. 31st, 2020

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Amanda Montebello, CA

I currently use Sprint as my carrier and haven’t had many issues. I enjoy being able to have free text and data while outside the US.

5 years ago

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Kristi Knudson East Grand Forks, MN

I wish I could give Sprint a big fat zero because that's what they deserve. They're the worst phone company I've ever dealt with ever! do not sign up for auto-pay because they will rip you off and then it will make excuses to why they are not wrong. I've given up on Sprint I'm getting a lawyer and they're going to get sued.

5 years ago

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RANDEEP SINGH Las Vegas, NV

Stay away from Sprint please , Sprint will over charge you on their unlimited phone plan , you will be on phone every month trying to adjust your bill , Sprint will put it on your credit report , please stay away from Sprint .

5 years ago

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Larson Riverton, UT

It has been a while since I’ve had in the spring as a customer. I have used Sprint in the past and found it difficult to get service and to meet the needs of my company.

6 years ago

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Krake25 Winder, GA

If i could it would be negative number. I left sprint 10 days after my billing cycle and they're trying to charge me for a whole month of service. I will be telling everyone i know not to get service through sprint. I will never come back to sprint.

6 years ago

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Gideon Dunn Branson, MO

One star is far too high of a rating. This company should be closed for fraud. I have been overcharged, lied to, and dismissed for hours on end on customer service calls. And on top of it all, the cell service is literally the worst in the country. They misrepresent ‘good deals’ to get you into a contract. STAY AWAY FROM SPRINT.

6 years ago

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LoLo Sacramento, CA

Customer service is horrible. Front line people in the stores can't answer questions, phone reps refer you to the store for help any you never get help until you decide to go with another carrier, then they want to help. TOO LATE!!

6 years ago

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Vivek Gopisetty Chantilly, VA

Its been 2 years that I was with sprint and I recommend every one not to choose sprint ever in your life. Non of the customer service representatives are trained, they won’t give you right information and for which you end up paying a lot from your own pocket.

6 years ago

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Vonn Gent

Prices are great. I'm satisfied, I wish that you could serve and send pictures and talk at the same time. But you cannot do that with sprint

6 years ago

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Newhomegirl19

Spring is it good service provider But since they moved to purchasing or leasing phone with monthly payments it has been a eye-opening experience

6 years ago

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C. Ruff Casper, WY

This company is a joke. They lie to you and nothing they say is ever accurate! You can never speak to the same person twice. I was a customer for 12 years and they have now completly screwed me! Pay the little extra and get any service but Sprint

6 years ago

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Nancy Buxton, ME

Terrible terrible terrible! Calls are constantly being dropped. Supposed to have data and hotspot that's a total joke. Was told when we made the worst switch that there is not contract and could cancel any time, nope got stuck with this piece of junk phone for 18 months. Can't wait to join a real service. 0 stars

6 years ago

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Kelli Colorado Springs, CO

This is the worst customer service I have ever experienced. I have been hung up on laughed at. THEY OVERCHARGE for services I was not provided. I have three kids and no phone now because they will not refund what they overcharged me. NEVER GO TO THEM NO ONE SPEAKS ENGLISH YOUR BETTER OFF WITH CRICKET!!!!!!!!!!!!!!!!!

6 years ago

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Tina Waco, TX

This is the worst cell phone provider that I’ve ever been with. When I tried to get out of my plan they kept raising the price of the phone I had. If you are considering Sprint, don’t do it. You will be better off with a TracPhone.

6 years ago

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Ameera Alhussein

I cannot wait to get out of my contract. My bill is always going up, no one is helpful when you are having a difficult time with something. I am tired of not getting the service I deserve. I have been a customer over 2 years and pay 260 a month for 3 lines and old phones!!!!

6 years ago

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Reuben

I do not like Sprint, they are untrustworthy, do not follow what they say they are going to do, have terrible customer service, high prices, take money from my bank account 7 days before they are supposed to and then I had an overdraft fee on my account, etc.!

6 years ago

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Yvonne Killeen, TX

I have been a customer for over 13 years and still customer service is the worst. like right now transferred 4 times, and call disconnected twice, issue not resolved, deals are for new customers or new lines, never for loyal customers and coverage where I live is getting worst everytime...definitely considering another carrier.

6 years ago

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Aurora Garcia Granada Hills, CA

I'm not happy cause I have been with them for 14 plus years and there is no discounts for cell phones only for new customers. this company does not care for loyalty.

6 years ago

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Linda S Smith Lewisburg, TN

if I could do no stars I would, phone has poor connectivity to network even when in full coverage area. Calls are dropped, not received, or choppy signal to the point where people tell me they keep loosing me. I have been attempting to work with sprint for over a year (14 months) no joke, and no service improvement, just wasting my time

6 years ago

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Emprise

Sprint has horrible customer service and ripped me off $400. As well as $367 in credits with them. Said I had to prove to them why I have credit with them. Wtf! I can't put a credit on my account but I have to prove how I got it! Gtfoh. Then took it from me. Horrible!

6 years ago

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Linda Lafrance Sacramento, CA

Awful. My phone stopped charging. When we took it back to where we bought it they no longer repair phone . Still owe 90 dollars on the phone. So my husband had to buy me another one. The bill came like another separate purchase. .

6 years ago

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Michal Houston, TX

I don't like them at all but unfortunately I have a contract with them. I came to houston about 2 months ago and bought a phone from them. when I came back couple of weeks after with the phone issue they treat me bad and costumer service said that they will help but they never did.

7 years ago

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Dusty Rhodes

Way better than overpriced Verizon. Get truly unlimited data for the same price as Straight Talk's 10G plan.

7 years ago

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MBeeson

We switched from Verizon to Sprint on the promise that their data service was as good but the rates were a lot cheaper. Well it sucks. Half the time I cannot get wifi service unless I am connected to the internet. I hate it.

7 years ago

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Cynthia Lee

Service is more than TERRIBLE! DURING LOCAL PHONE CONVERSATIONS the other person cannot hearme. Calls are dropped, long-distance calls are hard to hear. I am paying way too much to lease phone, double the amount quoted and am stuck with them for six more months!

7 years ago

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Adam

Amazing price and call quality. I can't switch companies because they just beat everyone in price for unlimited data.

7 years ago

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Pamela Pagel Temecula, CA

They bill themselves as having 1% of shy of the coverage provided by Verizon. Apparently that 1% is everywhere I am. It is definitely less expensive. Which is why I gave them 2 stars and not just 1.

7 years ago

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Nicolas Iannone

I give them a two because of the unlimited data (even though they throttle their data) otherwise they'd get a one. The signal is spotty and the range is very small in my area.

7 years ago

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Michelle

They have serviced us in the past in Florida and did an excellent job. They are reliable, competitive and helpful.

7 years ago

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Lorraine Black

The bill can be expensive, especially if you lease phones, tablets pr Apple watch. It's because of thier unlimited plan. Very pricey!

7 years ago

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Leatha Jennings

Whenever I have a problem they try really hard to resolve it in a timely manner, any the customer service is good.

7 years ago

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Kaylee West Jordan, UT

Customer service isn't great and the phone plans are overpriced. If you want to cancel your phone contract plan on paying about $700. The coverage is not good at all and I wouldn't recommend using this phone service.

7 years ago

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Carlene Dastrup Sandy, UT

The phone I purchased has a delay. I also hate that when I call customer service I am put on hold for as long as 20+ minutes. Customer service is too critical to companies to have your clients on hold for that long.

8 years ago

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Aubrey Rentschler Salt Lake City, UT

Sprint is reasonable when it comes to their pricing. However, it's annoying when you keep experiencing dropped calls and sketchy service in areas where you are supposed to have service.

8 years ago

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Aubrey Rentschler Salt Lake City, UT

Sprint is reasonable when it comes to their pricing. However, it's annoying when you keep experience dropped calls and sketchy service in areas where you are supposed to have service.

8 years ago

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Monroe Hart Portage, MI

I have been waiting 5 days for sprint to fix my Netgear wifi. In spite of them promising a 24 to 48 hr turn around time for fixing my problem, to date sprint hhas not lived up to their promise, but they are charging me for no service.

8 years ago

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Melissa Houston, TX

Sprint has lied to me for the last time. They tell you what you want to hear so customers will purchase a wifi device. I was told my bill would be 135.00 per month, but I received a $203.00 bill yesterday. I would rather go with another company than deal with Sprint any longer. Sincerely Unhappy customer

10 years ago

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Carlos Cleveland, OH

I was with Sprint for about 10 years because of their OK pricing, however, I never did have signal anywhere. Everyone else could log into their data on 4G and 4G LTE, and I was stuck with 3G data, and long waits. I am very happy I left Sprint, I am now with At&T and my service works everywhere all the time.

10 years ago