Name: Sprint
Rating: 2.7

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Carlos Cleveland, OH

I was with Sprint for about 10 years because of their OK pricing, however, I never did have signal anywhere. Everyone else could log into their data on 4G and 4G LTE, and I was stuck with 3G data, and long waits. I am very happy I left Sprint, I am now with At&T and my service works everywhere all the time.

9 years ago

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Luke Swierczynski Troy, MI

I had Sprint for a while on a prepaid device. Service was not terrible but also not great, and was very inexpensive. The customer service was good anytime I needed help.

3 years ago

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Pauline Abernathy Tucker, GA

Customer here for almost 20 years! I travel and I have never had shotty service or problems with my hotspot, cell phones, or tablets.

3 years ago

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Dave Fortin Kingston, PA

I had one experience with them and that was all I needed. I received the phone which was supposed to have been set up for me, it wasn't. Then, when it finally was able to be set up 3 days later after an exorbitant amount of complaints to customer service, they didn't have the cell coverage area they promised and I had no service in my city. Then when I went to return it immediately after receiving it, they charged me a restocking fee and early termination fee. I will never ever recommend them to anyone.

3 years ago Edited September 22, 2021

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Andrea Thomas Bellevue, WA

Never. Ever. Would I recommend Sprint. 3 years with them felt like 10+ and their customer service in the store and over the phone was horrible. I couldn’t believe the bumps and hiccups and issues that came from their end that I had to pay for. Even when leaving them, they didn’t even try to make up for their mistakes, nor hold my business. Their coverage was horrible too. I would never recommend them.

3 years ago

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Pazzo Miami Plant City, FL

After just 3 months I had to pay to get out of the contract. Customer service is bad. Make sure you read everything when you sign the contract and choose your plan. Signal is ok as well as the valué.

3 years ago

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Diante Jordan Milwaukee, WI

Overall a good experience. My service has never been spotty solely because of sprint, like a lot of other consumers like to say. Customer service is great in my opinion.

3 years ago

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Ben Sacramento, CA

I was a sprint customer for years andHad their unlimited plan and everything was good no problems until they merged with tmobile then I couldn't get more than 2 bars of service and I tried everything even bought a new phone still nothing helped so I went back on the sprint network

3 years ago Edited February 8, 2024

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Michael Bieker Los Angeles, CA

Woof - run for the hills. Tough company to work with. I pray they dont messup Tmobile. Constant billing issues. Credits were promised and never applied to account. Specials that were offered in writing were not applied in billing. On the plus side, the technology is awesome....voice quality is tops.

3 years ago Edited September 14, 2021

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Rebecca Mays ,

I was pleased with my decision to switch from Sprint to another company. The service for Sprint is mediocre and the customer support is terrible. Probably should've switched sooner.

3 years ago

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daniel shen Garden Grove, CA

This company doesn't really exist anymore, but when it did I had somewhat decent coverage wherever I went. Wi-Fi calling was never available for me despite the fact that Sprint provided it and it was available on my phone

3 years ago

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Ivy Cordero Fresno, CA

It has been a few years, but at the time I had it, they kept promising 4G and it never came, all the other cell phone companies had it. When I left, they still didn't have it in my area, and it was very slow. Cannot comment about now, but I will say, I won't take the chance of going back, I really hated their service.

3 years ago

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Alejandro Ortiz Visalia, CA

Great prices and excellent service with coverage everywhere l go, been former customer from others wireless companies I got he best.

3 years ago

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Phoenicia Cloud Rosamond, CA

This is not a bad company by any means but I did have a few unfavorable experiences. The phones are of course great and the service is top notch but the customer service left a bit to be desired.

3 years ago

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GN Seattle, WA

Sprint once offered the best (solid wireless service at an affordable price) product in the business, but they lost ground when their mobile device offering fell short of their competitors.

3 years ago

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A. Taylor Panama City, FL

Sprint's recent combination with T-Mobile and their 5G updates make this service better than ever. New, better values also are excellent.

4 years ago

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CAHomeOwner Clovis, CA

My calls would drop a lot with this service. Where I lived I had no service and needed it there the most. Only when I would come into the city was when I would have full signal. Kind of useless to be driving long distances and can't make a call when you are stranded or need road assistance.

4 years ago

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Jeff Phoenix, AZ

Had Sprint for a long time then they started dropping customers who asked questions about their shady billing. Years later I got on Boost Mobile which is a prepay Sprint company. Same bad service and they throttle your speeds when you pay for unlimited. It is unlimited but is very slow depending on what you need to do.

4 years ago

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Lucy Salinas Weslaco, TX

Terrible dead service areas in the states going to the north from Texas . My brother is a trucker and there are many times there are dead zones and we can’t communicate with him. Why does this happen Sprint????and the rates are so high for bad service ??? Took off 3 stars for that!!

4 years ago

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21plustax Hopewell, VA

I had the worst experience with Sprint while living in California. Next to no service and absolutely no help. I had to wait my contract out and somehow I'm still billed an extremely high bill.

4 years ago

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Patti Miller ,

I had to stand on my porch to get any reception. When I questioned the company I was told it must be the lay of the land, a mountain or something blocking the tower. I lived in a flat farm land area. Was told well maybe a new tower would be put up soon.

4 years ago

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Will A Washington, DC

Excellent pricing just wish the data was faster. I never really had a problem with the phone service and truth be told, I usually had phone service where other didn't.

4 years ago

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Kenyetta Meadows Columbus, GA

i loved them out first no problems until i decided not to do auto billing. My bill started out one thing and constantly changing. I liked that they give you Military pricing but they wont tell you unless you ask. Once you leave them your last bill will be unexplainable with all the charges that are on there.

4 years ago

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dazaph Union City, CA

Great phone service that has unbeatable customer service. The unlimited plan is such a useful service to have when traveling across the nation.

4 years ago

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Nena McFarland Aurora, CO

I've been a Sprint customer for the past three years. They provide flexible pricing, offer different plans to suite my needs. Service was spotty at sometimes.

4 years ago

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Aashika Gadkari Iowa City, IA

I used to use Sprint and the connection wasn’t that great, sometimes there would be 3G instead of LTE whereas other providers had LTE. It is slightly cheaper so that’s good, it was overall an okay provider.

4 years ago

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Richard Crouse Glendale, AZ

Sprint started out as a great phone company for me but upon having trouble with a couple of phones and finding charges unrelated to our account we had a to fight like crazy with these folks . At the end of contract we ran to another company

4 years ago

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Vianca Potts Hialeah, FL

I went into Chicago recently through a nature trail and never lost service! I personally would recommend anyone to use this company.

4 years ago

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Debra Millender St Louis, MO

I have been with Sprint for a very long time and I do like them better than most other phone services. My main complaint about Sprint is they forget about their loyal customers when they have special offers.

4 years ago

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Luis Bates Azusa, CA

Bad service. They lie in their commercials because promos or deals are not as easy as they say, or even true as they say. In order to get deals from commercial you have to pay full price on everything and then they tell you that they will give you refunds to get the deals but you don't get refunds on the spot or right away either. And they have people that they don't know what they are doing and you are stuck there for hours! Plus they offer satisfaction guaranty on their service but they cancel your lines and won't give them back if you are not happy with their service.

4 years ago

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C. Alex Cornwall Salt Lake City, UT

The only good thing about sprint is the cost. It is cheap. with that said you get what you pay for. their service sucks! I'm always dropping calls and never can stream video on the network. After my phone is paid for I will be switching for sure!

4 years ago

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Dwhoush Slidell, LA

I had Sprint for awhile. While it worked great in the larger cities, the coverage in the country was not so great. I had to switch to a different cellular provider because of the dead zones.

4 years ago

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Mhorne182 Eagle Mountain, UT

It has been years since I had sprint. But it seems like the service was never very good. Hopefully with the T-Mobile merger the two companies can combine to make a respectable network to compete with Verizon.

4 years ago

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Jami Lucas Eagle Mountain, UT

We have service with sprint now, 3 lines. I’m very satisfied with the overall service and price however I have yet to have a good experience with their customer service.

4 years ago

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Ron Vincent Cheyenne, WY

I am back with Sprint after about 10 years. I only left because of bundling with my daughter. I am very happy with their service and coverage

4 years ago

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Syl North Port, FL

I was a customer of Sprint's for over 10 years. I cancelled my service when I could not get the specials offered to new customers. About one year ago I switched to another vendor.

4 years ago

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Brawn Baker West Jordan, UT

For the price, service is pretty good! Customer service was a bit spotty as they made promises but did lo always follow through on it. Over promising agents aside, it’s been a pretty good experience.

4 years ago

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Nicholas Genes Los Angeles, CA

Worst company I ever used for service. While in the service they refused to turn off my service when deployed then sent the creditors after me when I got back. Thank god they had laws out on this. Worst outsourced customer service EVER!!

4 years ago

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LoertscherL Riverton, UT

I’ve with sprint for 10 plus years and haven’t had a problem. Coverage can be spotty in some areas but for the most part have had good coverage

4 years ago

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Michelle Schow Saratoga Springs, UT

I didn't have a great experience with Sprint. The coverage was spotty and I had a lot of dropped calls. I tried troubleshooting with their customer service, but could never find a solution.

4 years ago

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Kbr Lahaina, HI

Customer service has been terrible and I get charge for things that I’ve never signed up for and even from different cities. I am constantly trying to fix my plan because they change it in the computer all the time.

4 years ago

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SkylarPickens Houston, TX

I have sprint and it’s amazing! I have great high speed data everywhere i go! And the costumer service is very helping!

4 years ago

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Robert Paugh Long Beach, MS

I have been a customer of sprint for several years now. They have great customer service. The coverage is fantastic. i would highly recommend them.

4 years ago

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Alex Danielson Riverton, UT

I've been a Sprint customer for many years and haven't had any issues until now. Their customer service has been great, but their cell coverage has been very intermittent and inconsistent.

5 years ago

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Isaac Kaysville, UT

Sprint has been terrible for us. We never have service wherever we go and when we tired to go get our phones fixed last time it took 3 1/2 hours and the people weren’t that nice about it. It made us switch providers we were so frustrated.

5 years ago

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Marissa Redwood Falls, MN

My dad had Sprint through his work, and we were overall pretty happy with the service. Sometimes he lost service when we went to really rural areas though.

5 years ago

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Myles Cox Portland, OR

Good service, but if there's a problem, the customer service leaves much to be desired. It seems the support staff aren't entirely knowledgable or just don't want to put in the work to help.

5 years ago

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Alyssa skinner Gilbert, AZ

When I first got a phone I started out with spring. Everything was working good at first but after about a month my phone stopped working. It would randomly say no service, I couldn’t make call, and my my texts wouldn’t send either. I ended up switching because there service wasn’t consistent

5 years ago

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Kymberlee Yack Orem, UT

sprint by far has the lowest prices of the big four carriers. if you live in the area that has good sprint coverage i recommend going for it!

5 years ago

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Dasha Directo Provo, UT

Sprint is probably has the cheapest plans. However, the service isn't the greatest. It may be cheap, but you don't get service anywhere so I don't know if that's even worth it.

5 years ago