Name: Sprint
Rating: 2.7

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nbaker Evanston, IL

Tired of poor customer service and terrible coverage when I travel abroad, I cancelled my sprint account. Mailed back my perfect-condition phone. Then, one month later I received another bill. After 90 minutes on a chat session, they said it was closed for real. I have the chat transcript to prove it. One month later, I received another bill. Total scam.

5 years ago

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Jodi Dipolito Simi Valley, CA

Excellent customer service but cell service especially in my home sucks. Constantly being disconnected with dropped calls, bad static, and talking to my friends and family through a fishbowl sound sucks!!!

5 years ago

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Lacey Missouri City, TX

Our 16 year relationship has been very up and down. Customer service is very spotty. Some have been helpful but more have not. I have never encouraged any family or friends to get service with them. But they tell me their horror stories with their mobile carriers so I haven't left mine.

5 years ago

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Bryan Kirklin, IN

Their prices were some the lowest, but so was their service. Never had so many dropped calls. You can't multitask with Sprint (i.e. use talk and use data). We had to repeatedly start over with the same troubleshooting and q&a sessions every time we called customer service. Would rather pay more for better service and multitask.

5 years ago

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Tony Wynn Las Vegas, NV

Please do yourself a favor and do not order with Sprint. I’m a VETERAN, a previous customer for over 4 years and they treated me like dirt. There are better companies and cheaper services than Sprint. They gave me a good deal on the phone then gave me a hard time with additional account verification, told me to go inside the Sprint store then while disrespected on the phone and I called back only to get hung up again. Wasted my time and disrespected a veteran.

5 years ago Edited September 14, 2021

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Dick syatt Boynton Beach, FL

Honestly there’s not enough space to say everything. I switched 3 days ago. No data service anywhere. They even convinced me to drive 20 minutes away and talk for over an hour in the heat and no service there. At least 8 hours of calls to customer service with so many conflicting stories. I got to the point I was screeching on the phone. I gave up and signed up with Consumer Cellular. No problem with data or anything. Holy cow don’t even try. Nightmare

5 years ago

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Julius Bellingham, WA

I left AT&T to go with Sprint, I have been with sprint now for about 6 months, and THEY ARE THE WORST company I have ever had!! Today my phone just deleted all of my text messages, so I called the CS line and went through 3 people they could'nt say why the messages were deleted and also did not know how to restore them.. NEVER DO BUSINESS WITH SPRINT!!

5 years ago

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Robert Clover, SC

This company is has very low customer service abilities. I paid $650 to pay off my wife's phone to "unlock it" and they tell me I need to wait 3 days for it to unlock, then while I'm waiting they cancel her phone line when it's supposed to be a smooth transition from one carrier to another. Also, Sprint added 3-5 more days to the phone before it can be unlocked. Now my wife's phone has been inactive for 7 days. BIG F U TO SPRINT. CAN YOU HEAR ME NOW?? P.O.S.!

5 years ago

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Ryan F Huntington Beach, CA

They over charge you on bill. Bill is never correct. Service is no good never works right and domt even plan om uaimg your phone driving across country. They say they have service nation wide but they dont been to many towns and all my phone has done is rome now this is 4 years of having them and i am canceling today the customers service is the worse they do nothing for you but hang up and give you the run arround with no empathy about the situation that is happening. Never give sprint a cent. Trust me if it was free I still wouldn't go back. Bad bad company !!!!!

5 years ago

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D. Williams Chicago, IL

I was a customer of Sprint for almost 18 years. I returned the devices. Incurred fees due to lost device in the warehouse. I also incurred late fees because of it. I always paid my bill for as long as I was a customer. Now I have charges for over $1000. I don't have access as a holder of the account to recorded calls where they stated the bill would be waived. This was different from what they sent in writing. I am also contacting the local news station as this is a financial hardship

5 years ago

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Russ Mauger Las Vegas, NV

If I could give them a zero I would. I’ve been a customer for over 16 years and purchased an iPhone which I had activated through Sprint. When I was ready to upgrade I disconnected the phone which I had purchased and activated a new phone. Unbeknownst to me they had locked my old phone which I owned and have spent over three months trying to get them to unlock. Every time I call it’s 24 to 72 hours or 3 to 5 days. They basically have made my phone unusable even though it’s only a-year-old. Worst customer service and mobile provider ever.

5 years ago

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John Conroe, TX

I switched to Sprint in 2017, cell service, iPad and a Lg. I travel for work and the cell service goes into Roam a lot. This week I switched to Tmobile, all my equipment has been paid off for several months but when we switched the sim cards over to the LG pad, after 7 calls to customer service to get it unlocked and they swear it's unlocked but tmobile can't get their sim car to work because the device is still locked.

5 years ago

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Angela Richmond, VA

Extremely disappointed with service! I pay 240.00 and for the last 4 days service has been horrible.. I have called all 4 days needless to say everyday that goes by seems to get worse everyday. Clearly told by a technician that they should know what’s wrong and have the problem fixed two days ago! Still isn’t working but yet I can go 7 mins from my house and bam I got cell phone service,internet,

5 years ago

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Brenda reyes Ogden, UT

We are glad we left sprint! It has been nothing but a nightmare with their customer service. How do they block a phone that is paid off and no balance on the account????? We are so ready to be over this nightmare. I would suggest going elsewhere for phone service. Save yourself the headache sprint has gave us. They do not stick to the price they give you at all. Would highly NOT recommend

5 years ago

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Cara Irwin Junction City, WI

My son is having a very bad experience with Sprint. He was told by 3 separate people that his phone was paid off and unlocked, only to find out after "paying it off" with the first person he still owes 180 dollars before it will be his. Customer service need to be trained better so that when a person calls they get the same correct answer from each person. As soon as this is taken care of he will be cancelling his service. Horrible customer service

5 years ago

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Carolen Morton Grove, IL

Worst company! Horrible customer service and fake deals. I have been after them more than a month now for a $300 that they owe me, and they keep transferring and promising me to get a refund, and nothing received yet! Some agents hang up the phone on purpose, and others keep writing notes for other agents, and when I call in, nobody knows the story!

5 years ago

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Alicia Gibson San Antonio, TX

I've been with your company since the age of 16. Literally more than half of my life and I am the fool b/c I have not the slightest reason to continue paying your company... other than being too lazy to switch. Let's just say THOSE DAYS ARE OVER! Sprint is like the Bank of America of cell phone service. On the phone? Need to check an email? HECK NO! Want to pay what you expect and not have hidden fees? NOT A CHANCE! You want your loyalty as a customer valued? FUGG NO! 15 YEARS WITH YOU. #REGRET

5 years ago

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Scott Huffman Wapakoneta, OH

If I could leave a rating of -15 stars I would, been a sprint prepaid customer for 6 yrs. and every time I upgrade my phone it gets more demanding to activate my new device with NO HELP from customer service. If you do sprint prepaid and have problems you are SCREWED, The Sprint company don't care about prepaid customers and do not even attempt to try to resolve your issue. I would not recommend Sprint to ANYONE!!!

5 years ago

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Valerie M Jennings, FL

I was very disappointed with Sprint service in our area. We had very little Internet coverage unless we were on Wi-Fi. Phone calls were often drop, in customer service what is often not informed how to help me. Overall I do not recommend this company for our area.

5 years ago

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Fares Bond Lawrenceville, GA

not to lie to customer and tell the truth if they are not able to solve the issue, i had a very bad experince with sprint as i bought a phone and the second one free, but the sales agent who sold that offer to me he didn't apply the offer code in the system so i end up receiving bill for both phones so no free phone. I' ve been going to the store at least 3 times a month for 5 months trying to solve this issue with no findings.

6 years ago

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Jayanthi Omaha, NE

good coverage and best customer service. I have got the best and very economical plan . I jus pay $15 for unlimites talk , text and data.

6 years ago

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Cheryl M

Customer service is not what it should be The cost is always going up and I get charges that I should not have and I have to spend my time calling and waiting sometimes 30 minutes to an hour to take care of the charge.

6 years ago

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Sue Johnson

They did all they said they would, had wonderful promotions, were professional and informative, letting us know things we had not heard about.

6 years ago

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Hayley Lambdin Orem, UT

I really like their family discount plan and their prices. Overall, they have good cell service, but in some areas the service can be a little spotty.

7 years ago

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Gary Mayer South Jordan, UT

Have had Sprint for many years and am very happy. Best customer to client service I have experienced with a phone carrier. Always very helpful.

7 years ago

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Alex Murphy Reno, NV

I have never had a good experience with Sprint. I don't know if it was the Galaxy that I had or the Sprint network but I had hundreds of issues with my phone. Sprint guys at multiple locations were jerks. I had their phone insurance and they were unwilling to help me fix my phone even when I had screen shots of the issues. Needless to say, I left them for Verizon for their crappy network and service.

7 years ago

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Erik San Diego, CA

Garbage coverage in the middle of the city, they keep doing provider upgrades to my phone and now as of Apr-8th I have 0 Wi-Fi connectivity and only 1x coverage even with their Airaid 6 feet and wifi router 2 feet and in sight. even with restart . Horrid customer service and reps BS to make the client feel they know anything, im on a hill and 1.2 miles from a cell tower that is active and still no coverage. Im done going back to verzion.

8 years ago

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Lex Luna El Paso, TX

Sprint has been the worst carrier I've ever had. Poor signal even at my home. The internet (if i get any) its very very very slow and takes a long time to load. I have to use an air-rave in order to get signal.and of course its not for free. So i am paying to use the service i am already paying for. Sprint goes out of the way to bring new customers but it wont even bother to keep current customers happy. I do not, i repeat i DO NOT recommend Sprint to anybody. I cant wait for my contract to expire so i can go elsewhere.

9 years ago

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Waheed Seattle, WA

I agreed with Carlos as well. I was been with Sprint for about 8 years just because for the price. however, Service was horrible , get disconnect several time even though i had a booster at my home but still same tower excuses. I have been told by Customer service and Tech dept that use your wifi connection when you're in home. But I dont understand why would i have to do that if i have plan unlimited with call data etc.??!!!! i just switch new carrier recently with TMobile. Much better service there 4GLTE is really 4GLTE. So far i'm liking TMobile

9 years ago

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MM Largo, FL

They tricked us when we bought our phones and plan at the Sprint store on Clearwater, Florida. They were actually "leased". We bought 4 lines on four phones. 2 of which the phones were free and of lesser quality than the Samsung galaxies we purchased. However, the two other phones did not get a signal where we lived and couldn't be used. We tried to discontinue the 2 lines for those phones and return the phones within a week of purchase but sprint would not cancel the 2 lines or accept the 2 phones back. We were charged for these two phone lines that were not used and had no calls or texts or even been turned on for an entire year and were responsible for paying for them all that time. They also nickel and dime for every little thing and their coverage and customer service left a lot to be desired.

3 years ago

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Bittermac Lawndale, CA

Was with Sprint for 5 years. Spent 5 years with poor reception, and in a continual argument about my bill. Always going up. Fees added without reason, then taken off without dispute, just because I brought it up. Customer service was a mixed bag. Sometimes good, sometimes bad. Maybe its because I was calling so much. Very frustrating 5 years. Not recommended

3 years ago

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Rjalbano Denver, CO

After 17 years with Sprint I had to leave. Each time I called I was always thanked for being a long term loyal customer, but I never felt like I was truly appreciated. I'm a pretty loyal person, and sometimes will pay more than a competitor if I feel the service is better, and Sprint kind of lost that appeal after so many years.

3 years ago

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james scharoun Balch Springs, TX

Worked for a company who put my number on their plan. When I left the company and tried to get my number transferred to another it took 50 hrs of calling and going round and round to keep my number. Will never deal with them again. Now after leaving they say I owe them money! For WHAT? What about all the time I spent trying to get my number transferred. I think you owe me! You people are crazy. Never will I ever use sprint.

3 years ago

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Della Lowe DeSoto, TX

I've had a personal account with Sprint for 16 years and I wouldn't trade them for anything they have the best rates and their customer service is out of this world

3 years ago

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Alana Funk Shockley Fulton, MO

I get great coverage with Sprint. I do get very frustrated that they reserve the best deals for new customers. The only way to get their two for one on iphones is to add a line. It is very discouraging and does not make me want to stay with them.

3 years ago

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Greg Clayton ,

I was a Sprint user for almost a decade. I always had great customer service and rarely had connection issues. However, where I currently live Sprint is no long in the area so we had to switch providers.

3 years ago

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Ross Maple Grove, MN

I have been a customer of Sprint for 18 years. All and all they are great yes they have had a few issues for example when they were building out there towers however they made it right for there customers.

3 years ago

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Treva Green Little Rock, AR

I’m enjoying Sprint again! The customer service was a too reason for. Me leaving initially, but It’s gotten so much better. The service is great and I’m loving TMobile Tuesdays now, since they merged.

3 years ago

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Tyler B Palos Verdes Estates, CA

Sprint recently merged with TMobile. We are waiting on the "improved coverage" and 5G network speeds. I am a long time customer of Sprint (15+ years) and I hope that they will continue to invest in their network to deliver better service for lower costs.

3 years ago

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janet Stroudsburg, PA

I use to like this company, we are going thru pandemic and I asked if there was any way to lower my bill and I was hung up on I tried chat and disconnected.. been with them for years and was not even considered at least one bill waived..

3 years ago

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KIMBERLY K PERRY Myrtle Beach, SC

I was a Sprint customer for 10+ years, until about 2 months ago. While I loved having unlimited everything, I got NO service at all in a lot of areas, especially in buildings, so my son's teacher couldn't even reach me during the day while I was at work. There were regularly great incentives for NEW customers, but nothing for us loyal customers who had been with them for years. Sprint honestly did nothing to keep me as a customer.

3 years ago

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Harrison F Bink New York, NY

It is the best company for long term travelers, and works great over all of Europe without additional charges to a US account. Also works in India! Decent coverage and few drops. I also like the family plan.

4 years ago

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Ms. K Tacoma, WA

When my credit card expired I did not remember to update that with Sprint. I also had electronic billing so I did not even realize that. They sent a letter to me stating they had deactivated my tablet which was fine because I don’t use it anyway. I paid the payment over the phone figuring that would settle everything. Without my knowledge they reactivated my tablet and once again started billing me. When I got another notice that I was late again I called and told them I never told you to reactivate my tablet you can see that I never used it no data was coming from it so why did you reactivate my tablet?The agent wasn’t very helpful and said that you have to specifically tell us not to re-activate the tablet. I told her I didn’t feel it was right for you to bill me. She said that she would notify her supervisor about this and not to worry. I ended up getting sent to collections for a bill that was not right to begin with. I have a perfect credit score and they sullied it with this ridiculous ploy.

4 years ago

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Brittany Alshawy Colorado Springs, CO

Pretty good service. Great phones. They have a bad website though. It always makes you go in to finish orders. They are a good company though. And recently got purchased by t-mobile.

4 years ago Edited September 14, 2021

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Gene Lawrence, MA

I was one of the first customers of Sprint back in a day, when it came to Boston as all digital Sprint PCS. Then for many years I was on and off with them, on because of pricing, off because of poor service. Just signed up with them a couple of months ago again. And I’m not impressed. Joining forces with T Mobile would not be much better in my opinion...

4 years ago

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Jerry Gonzalez Imperial, CA

I've been with this company for over 15 years. My only complaint is that salespeople at the store will add "FREE" items that will secretly incur charges. If you are not looking at your monthly bill and have "auto pay" you will not see these extra sneaky charges.

4 years ago

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Marilyn J Crossan Azusa, CA

Sprint apparently has some sort of collaboration with a company called Tello and Tello is far and away less expensive and has better customer service then Verizon or AT&T (the other cell phone companies I've used)

4 years ago

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NG ,

We only had the service for 2 months but overall it was okay, especially compared to how other carriers were performing during that time. I like that they offer brower-free phones that I could give my son.

4 years ago

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Ajay Patel Southlake, TX

Customer Service needs improvement. Went to a sprint store since my phone was broken and since the old one could not be repaired ended up buying a new one. The sales representative had no sense of urgency and wasn't very helpful in questions that I had. I literally had to do my own research in the store in front of the sales rep on google to see what features the phone had. I am glad that T-mobile has taken over. Hopefully this will mean better cell phone reception as and customer service.

4 years ago

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Tina Igo Avonmore, PA

I was in a financial bind and thought I'd listen to the commercials about Sprint being cost effective so we switched. We did so because the Sprint salesperson told us they use the same towers as Verizon and there is no reason to pay a higher amount for the same coverage. Well, we were lied to. Sprint does not have the same coverage in our area (Western PA) as Verizon. We don't appreciate being lied to just to make a buck.

4 years ago