Sprint

Sprint has the worst customer service on the planet. I added a new line in June and the problems started there with pulling a Verizon number over and they messed that up by pulling the wrong number. Then, some how, they added the ported number to my existing phone. After 6 hours in the store, both my phone and the new phone had completely different phone numbers. 4 more hours in the store the next day and the numbers were finally fixed. I got the new phone during a promotional period where I am supposed to get $16.25 off the costs each month and a $200 gift card. 3 months later and I am now being told the new phone doesn't qualify for the promotion because it isn't a new number. So something that Sprint messed up is still haunting me. To make it worse, I was just on the phone with customer service for an hour and asked to speak with a supervisor and I was told one will call me back in 24-48 hours. Seriously? That is taking customer service seriously.If you have Sprint, switch now, if you are thinking of going to Sprint, don't.

HORRIBLE service!!! No one should ever even consider having sprint. You dont get what you paid for at all. You get a service that doesn't work and you pay over $200 for it. On top of the service not working their phones dont work properly eithe, they said they fixed mine but of course it didnt work. I cant wait to switch from this company but I have to wait because I'm on a lease and have to pay a ridiculous amount of money instead of us just being able to turn our phones in. They have not even tried to help us or anything with our bad service. I can barely make calls, that's how bad it is. Please dont go to sprint and pay for a service you wont receive.

We switched phone services last year because where you moved our phones didn't get any service. We were customers for over 10 years. However despite us not having a contract sprint refuses to cancel our service. Every month we get a bill saying we owe them money, every month I call them and let them know we no longer have their services. They check the account review everything, pass me to several people who all verify we don't have sprint, credit my account and tell me they have canceled the line. Then next month the exact thing happens again. I have to spend an hour on the phone proving I don't have service. The call always ends with we have canceled all services and you are no longer liable with sprint. Next month repeat the process. This has been going on for over a year. Sprint is pulling some shady stuff and I'm sick of it!

Do not sign any contract with this provider.Purchase a I phone 2 years again under they so call lease agreement.Come to May if this year I just could not tolerate there service due to I travel for a living.Ok here’s the kicker they cut the phone off in May of 2019 it’s now September and I get a bill in the mail for $500 telling me to pay or my service will be interrupted.Call them and explained the situation I no longer need there service which I explained to them in February which I knew my lease agreement was over in July.So they charge me from May and continue to charge me all the way to September for the service and was not receiving service all those months anyway??Trued to turn the phone back in and they will not take it until the balance is paid off and then they will restore the service.Whats so hard to understand I no longer need your service and stop charging me??Its all a scam and stay away from them not even worth it.Service is horrible and if you have to pay over $250.00 a month for service there are plenty other service providers that have better plans and will not keep charging you for service you are not using and they are not providing.What a scam!!!!

I have been a loyal customer of sprint for over 20 years. On 8-20-19 I called and spoke to a rep Geraldine to cancel 2 lines on our account. She quoted me the fees which were paid and she assured me that was all that was needed. 8-26-19 I noticed both lines were still on our profile, so I went to chat help got Michelle, she said it had to be escalated, she had a supervisor I think his name was Kevin call me and after several times of being put on hold the call disconnected. Mind you they take your number in the event this happens, but he never bothered to call back. I went back on chat, and was clear I did not want to repeat everything again and again a supervisor called named Aiden and the exact same thing happened. I called when I got out of work and again and got Roman was put on hold several times while they tried to figure out a way to correct this and get what, yep call dropped again and no call back. Waited 10-15 minutes got Breanna, she was sending me to finace got Linda, nothing resolved with her transferred to Ross, again put hold and next thing I know I'm talking to Afni who finally resolved the problem, I spent 4 hrs and 11 min trying to get this taken care of. How do they stay in business with so many incompetent people and everyone said something different and with the exception of Afni they should all lose their jobs. I'm sure as long as you pass the breathing test and fog up the mirror you can get a job at sprint. After this ordeal I won't be a customer much longer!

I had a very horrible experience with Sprint. I am sharing my bad experience with Sprint to inform all customers of their unfair business practices. You should be extra careful if you are leasing a phone with Sprint. They will change the monthly rate and plan mid lease and you are stuck because you are still in the lease. This looks like a trap designed to squeeze more money from the customer. If you decide to close the account, they may charge penalty, lease agreement amount, buying option amount...etc. If you want to switch over to another wireless company, you may have to pay all the dues including fine and cancellation charges otherwise they will keep the phone locked. Even if there are disputed charges, they will send it to collection agency and to the major three credit bureaus to make your credit report bad. My best suggestion to avoid this trap is to stay away from Sprint.

Sprint guarantees refunds on phones and activation within 30 days. After six days we just had no service at our house. Returned the phones promptly at 6 days. Was on June 22nd. Now it is August 19th and no activation received yet. Received 3 different comments from Sprint reps in one day. The first said the money was refunded to the store. Went the the store says no we do not receive money here. Contacted Sprint again. This time told I would have to wait for the next billing cycle and I would see a credit. Did not like that so then I was connected to finance. There I was told I had to go the store and have them reverse my card to receive my money back. This places me back to step one and they told me they do not have my money. What a scam.

They told me in 2010 that 4G was 6 months away to get me to buy a phone. It did't show up until 2016. When it did show up it was even worse than 3G. When you are around people with decent providers they will be flying through vids and such so fast. It gets embarrassing because it takes like 10 times longer than anyone else to do anything at all. They definately live up to their reputation of being the worst.

This is the worst company in the USA. They don’t only have the worst customer service, they also charge you for services you didn’t authorize and then tell you that if you didn’t wanted the service you should have call them to let them know. Because guess what when they send you a text telling you that if you want to use rooming data to reply yes and you don’t replied anything it automatically means that you accept it. Excuse me but why send that text in the first place. And hello but $1100 for not using your data is a scam and that’s what they are a bunch of scammers. So friends do your research before you sign off with them because on top of all that they hang up on you every time you ask to speak with a supervisor. Good luck to all, be aware.

Sprint is 100% and absolutely the worst choice I have ever made. Extremely dissatisfied with literally everything about this company. I went and signed up for 2 phone lines. Was told my first bill would be a little high but after that first draft it will drop down to my normal monthly rate. Month after month I was still getting charged the same exact amount. So I go into my sprint store and the store manager discovers “the issue” and tells me I will be refunded in a few days up to a week. Sure thing I never got refunded! I suspended one of my lines and they cut of the data but still charged me the same amount as if it were still operating. So I call again about it and the suspension I requested was never put noted on my account but the phone was not operating as it should. HIGHLY recommend going with literally any other phone company.. customer service will not help you.

I have been with sprint 17 years. I asked for the 5 lines for 100 offer. They told me it is only for new clients, but they appreciate me. I said if you appreciate me - show me. Reward me. After many conversations I was told I would be given a VIP reward. 4 lines for $120.00. I got my 4th line and guess what my bill is....over $190.00. When I called to ask for help, I was told, they are sorry someone gave me wrong information. Nothing they can do. Terrible terrible customer service. Each person tells you a different story. I will be leaving in 18 months when my contract ends as well as I will share my experience with everyone.

STAY AWAY FROM THIS BAD BUSINESS SPRINT CELL PHONE.... Ive been with them 13 YEARS and the last 4 years have been the worst experience OF my life with any business thats includes the CABLE COMPANIES IVE HAD , GAS Company and Edison ETC SPRINT HAS BAD CUSTOMER SERVICE AND SIM card problems and Calls GOING TO VOICEMAIL REGULARLY And HIGH INCREASED BILLS AND OVER Charging ARE BILLS BY 150 DOLLARS A MONTH and its a SET PLAN... The calls drop constantly or go directly to voicemail...There A TERRIBLE CELL BUSINESS. STAY AWAY FROM SPRINT CELL phone SERVICE I KNOW 13 YEAR CUSTOMER THATS CANCELLING NOW.

Must Read!!!!!! Buyer and Lease Holders Beware! My wife and I were completely robbed by the store mangaer (Will) who later on we found out was fired from the company of 16yrs! We have no personal connection with anyone from Sprint in fact we were coming from Verizon as new customers on January 13th, 2018. It was a Sunday and the store manger (Will) told us to come in today because it was the last day of the promotion! The promotion was applied to 2 devices ( iPhone 10x 256g). The service plan was somewhere around $100 for both phones and the promotion part was 2 device payments of $20 per phone for the 18 month lease program! So to keep everyone aware you are paying a plan/ service rate, device rate, insurance if applied rate, a random Sprint service fee rate they never tell you about, and taxes. Consider everything I just mentioned because its those things that raise the price! Always refer to your summary break down information on your online account (Sprint.com). #Question everything you see!! That January evening my wife and I went to the store in hopes of getting the promotion as new customers! Never happened! We chose both iPhone 10x's 256g at the time and they were somewhere around $1300 per phone. At that time they were the new iPhones! I was told I had to pay the $300 per device to bring it down to an even $1000 per device because that is how the Lease Program is calculated, starting at a $1000. So since it was two phones of an additional $300 some odd dollars per phone because it was more then a $1000 I paid $600 to bring them down to a grand each in order to start the Lease Program, plus the first months payment! Keep in mind only the payment of one phone processed! It was late and the store manager and employees promised us they'd activate the other phone the following day! I paid that night for both and came the following day to activate the other phone!! Biggg mistake because not only did I realize months later that I never received the promotion I also recently discovered 16 mo's later realizing they deferred one payment to the following month which is bull because now the phones are out of line and are not being payed simultaneously and end on different months, which eventually becomes one of my latest problems! We were never informed that we were out of the promotion as promised and consequently ended up paying the $41.67 full msrp on both devices ($83.34) for the entire 18 plus months per month! I called the first month and every single month for the entire term complaining and explaining my situation! The store manager and escalation dept. from the store keeps blaming customer service and the escalation with technical support and technical support keeps pointing the finger back at the store! So now technically I did not find out until way later that both my phone and my wifes phone were processed on two different days (Jan 13th and Jan 14th which cost us big time because now the promotion couldn't apply to us because of the 14th) which ultimately hurt us because it also landed on two differet months also billing cycles! They completely botched our whole entire plan and never until this day gave us the promotion as promised! Now we are tied into a cellphone bill paying the highest possible amount you can possibly pay! So I figured you know what if I am going to pay the highest price for the phone then I might as well buy it at the end. Meanwhile every holiday and promotion had passed by and we were stuck in this very heavy high priced plan and it was a very crappy feeling knowing everyone else was on the $20 per device promotion and by the following year the prices have dropped dramatically from the $1300 in our case $2600 because we had two phones plus the $600 I dropped that night when buying them plus months and months of the 41.67 per device so thats 83.34 for both per month cutting down the balance as we near the end! I called every single month on these run around phone calls and they can never resolve the issue! The retention departments, customer service technical help, and back to the store manager (the crook)! This has taken a major toll on my wife and I and it doesn't end here hold on wait for the low blow!! Today is July 15th 2019! I called last month in June to resolve the ending of my contract! The customer service rep told me that they were going to call me July 3rd to give me the buy out option (they never did) My wifes contract ended in June and mine in July according to their computer! I was explaining to them that this was bull because the phones should have never been a month apart! How unfortunate and misleading this was because the 13th is exactly Sprints cut off date from which months he billing cycle lands on! (They never told me this #over a 100 phone calls no exaggeration)! So now I was promised a call back that never happened and one phone is now past its lease term entering the 19th! Sprint is now saying there is a State Law (NJ) see next review

I have never given a review for anything before, however my experience with sprint has been so horrible I had to! I switched to sprint 2 years ago because of there promotion of lease one get one. It started out with one phone that wouldn't read the sim card so I had to wait a few days to get another since they were out of stock. Some how that messed up my promotion and I have been paying for both ever since. I have spent well over 10 hours on the phone with sprint trying to get this resolved. I keep hearing that I will get a call back and get my money back. Guess what?! Still no call back....no resolution!! I want my phones unlocked to go back to att and they wont do it! No money and no phones!!! Everyone I know with sprint is very unhappy! Please do yourself a favor and STAY AWAY FROM SPRINT!!!!

March 2019.... My husband talked me into leaving Verizon after 25 years and joining onto his plan at Sprint. Buyers remorse!!! I traded in and upgraded to a Samsung S10+. After weeks and weeks of dropped calls/lack of wifi/no data connections/texts and emails not sending - I needed more help. I visited the Sprint tech support shops 3x and the regular stores more often. I had my system rebooted, sim card replaced and was told they couldn't find an issue. May 2019. I found an article on line about defective Spring Samsung S10+ phones. HOURS UPON HOURS on the phone with Sprint, they finally agreed to replace my phone. It was on back order. I waited 3 more weeks. New phone received, no return label or package. 3 requests later - June 2019 I have no package or label. Sprint DID however charge our acct. 1200. for the new phone. 1 long phone call later, Sprint agreed to refund it back to our checking acct. if I send a copy of my bank statement. The money is back in my acct. 5 days later but we received an email that our acct. will be suspended due to non return of phone. Hopeful that 4 transfers and 1 hour later I will receive a label or return package next week. ISSUE #2. We ordered 3 phones in March. 1 for my son, my husband and myself. We asked for protection plans on all 3. 6 weeks post purchase my sons cracked his phone screen. A call to Asurian informed us that his phone did not have protection on it. The employee inadvertently left it off and we hadn't received a 1st bill yet to catch it. That issue took so many hours on the phone to finally get Sprint to retro the protection plan back to purchase date and replace the phone. Thankfully that one came with a label and return kit! I have only been with Sprint 4 months. It's been a miserable experience. I plan to return to Verizon when I pay off my phone.

Hoping my review will change, but so far I've been "trying" to switch to Sprint for 2 days now, and it seems to be difficult. I have 3 lines I wanted to move over, and so far only 1 has been successfully completed. It started on the phone where I was told I would get phone calls back to complete my set up which happened at a completely different time from which I told them I would be available...so that didnt happen. Next, I went into the store where they didnt have the phone I wanted so they had to "overnight" it. Paid the fee for that, and lo and behold, still not in. Maybe overnight means 2 nights for them? This wouldn't be a big deal accept I specifically told the women setting me up if it wasnt coming in overnight we would have to hold off on switching lines since I'm going away. 3rd line just isn't working. Now I have half Sprint, half my other provider, and am thinking I may just need to cancel the whole thing and stay with current provider, cause the money I would be saving isn't worth this annoyance. It should take an hour, maybe, to switch providers. 2 days, going on 3? Come on.

I can’t stand Sprint you can never understand their workers over customer service, they don’t speak English they always mumble and say you can never hear them. When they’re the ones we can’t understand lol. Well check ya line. And a customer representative was putting words in my mouth. And they’ll say you’re saving with them when you’re not saving at all. I can’t wait to get rid of sprint. You should never be rude to your customers it’s really sad. I should get a Reimbursement for the way your representative was yelling at me over the phone. They never even told me Sorry, or apologized for how they were acting they just wanna take your money. They’re so rude!!

I am writing this review based on experience, on yesterday. I had a young lady, by the name of Keily to assist me. She was very helpful and accommodating. I feel she went above and beyond to assist me.

I wish there was the option for zero stars because one star is too high. I have had NOTHING but problems with Sprint. My phone drops calls constantly. I have an Apple Xs and I have never had more problems with any other apple phone. When you call customer service, just plan on spending at least TWO HOURS ON THE PHONE, being transferred NUMEROUS times and getting absolutely NOTHING accomplished. They promised to send us something for our apartment to make our service better because we drop calls constantly and my husband is a RN and has to be able to get calls from the hospital he works for. For FOUR WEEKS now we’ve been calling saying we haven’t received it yet. Their response has been “we’re showing it’s already hooked up and in use at your address, it shipped to the wrong address, to I can’t find a tracking number so it was never shipped “. The call always ends in we’ll investigate this and call you back. NOTHING EVER HAPPENS!! Then next week some new person calls to see how everything is going and the whole thing starts again! It takes HOURS EVERY WEEKEND to go through this. I don’t have very much free time and every week I spend a good portion of it on the phone with Sprint getting the run around, getting transferred to different departments, accomplishing NOTHING! Oh- and for all of the inconvenience I have gone through week after week for four weeks, they gave me a $5 credit on my account. Yes that’s right $5. Do yourself a favor and go with a different phone company. ANY COMPANY just don’t choose Sprint unless you want to drop calls constantly, lose service all the time, and get lost constantly because half way through using GPS to find somewhere, you lose service and have no idea where you are and you can’t call anyone for help because you have no service. I hate Sprint. WORST CELL PHONE COMPANY EVER!

Will keep it short and simple. I call them to cancel my account on 4/23. Assure me account will be cancelled as of 5/1. I find out my lines were never cancelled on 5/6 so I called back and they said their system never initiated the cancellation. Service rep told me that I would be credited the monthly bill and have no obligation to pay since it was their error. Today comes around and I receive and email of an outstanding balance. I was furious. I call back again and they try to negotiate the service charges where after it's all said and done they stick me with the tax. What a joke and terrible company to support. Why support a company that doesn't respect you or do what they say they will do. Stay far away from Sprint. Run!!

Where do I begin. I had such a good experience with Sprint the first 30 days of me having their service. After having their service a year I saw a slight change on how they treated me as a customer. They started to sell me things that were told to me to do one thing and actually did another. The whole time I had the equipment I was being charged and never able to use it properly. Now I I have a Galaxy 10 plus the first two months of me having the phone it would not connect, it would not allow me to make calls outside of a certain area, it dropped calls daily constantly, I was never able to talk to a customer service person that could speak English well. They never understood me due to my Southern accent and I always felt put off and judged. I still did not get a replacement phone I called constantly and went to the store repeatedly they would say we see nothing wrong...I thought was me until I heard others with same issues. I went to the store spit fire mad because the phone had dropped a call on a potential better pay employer...The call dropped 7 times. I had to walk down the road to get single and even I was going in and out and she couldn't here. Needless to say I did not get that job. Even with the new phone, that they provide it for me after I showed out at the store. Then showed out calling the people on the phone. Cussing and fussing the whole time. No one should have to act that way just to get the basic common courtesy, customer service that their commercials on television so eloquently describe Now I have a $700 phone bill and I am a single mother and I need my phone. They have charged me so much money to keep a phone that didn't even work. They didn't replace the phone for the first two months as said before. They gave me a reimbursement of $130. My bill is about 250 a month ... who does that? They wanted me to be grateful for it but they still expect me to pay for service that was an inadequate and substandard. This has been the worst experience dealing with this company. I feel like a girlfriend trying to leave an abusive relationship....#StraightTalkhereIcome. "Honestly an emotional drained consumer"

For 3 years I had put up with Sprint sucky service and poor network coverage. And then I just had learned that even if you pay your phone in full, you will still be paying your phone that you already paid by paying rent or pay an extra $100+++ . I never had known any service or product that after paying in full , you are still paying for rent of the device that you already paid in full. That is why, their customer service agents in the store, would convince you to pay your phone in monthly terms rather than paying in full the device because Sprint makes money by tricking you and making you pay a phone that you already paid. I 've never heard of this marketing tactic before. Seems so very selfish and GREEDY to me . Never, NEVER , NEVER GET SPRINT . I will post online reviews about how terrible and how greedy this company is. I feel such an IDIOT falling for their deceptive tactics. I gave them my hard-earned money in the most foolish way in exchange of a very TERRIBLE NETWORK COVERAGE and POOR CUSTOMER SERVICE. Sprint is the worst. AT&T is very expensive , and with a poor customer service too, but at least they've got great network coverage.

I have been a customer with sprint since 1997 and the only reason why I’m still with them is not because they’re so wonderful or an amazing carrier noooooooo!!!! It’s because unfortunately for me I hate change, I’m so disappointed in them, they do these commercials asking people to leave their carrier because they can offer a much better deal/ service...bull!!!!!!!!! their calls get dropped (a lot) they charge unnecessary roaming fees, customer service (and just saying that is making me laugh) is a joke they can be rude, unhelpful and very condescending and the worst, which is what happened to me twice, I have made payment arrangements and they cut off my phone....the think that I don’t understand is the first time that I made that arrangements was for a Thursday my check didn’t hit my account until 8am that morning, but because they process the payment midnight which I didn’t know they were going to do.the payment didn’t go through and by 8 the morning my phone was off . 2nd time, I cancel my arrangements with the intention of paying that morning because of my first experience and they canceled my service for non payment, even though the day haven’t ended, I did make the payment for the day I made the arrangements I just didn’t do it at their convenience.....STAY AWAY FROM SPRINT , I’m looking into going with someone else who can actually relate to the customer...My comfort level with sprint has fade.....Can you here that now sprint.............

Unlimited service.... Yeah but you have so many dropped calls, and zero bars all over! We are supposed to have “Great coverage” in our area! Liars! Yeah maybe that’s what the screen shows on their computer but sprint lied to them! OH Yeah! And if you fall for the buy your phone 18 month contract, if you buy out your phone before then bc you either just want to own it or unlock it, they will charge you almost a $200 fee on top of that for ending your 18 month contract early!!! Oh yeah and if you happen to do a buy a phone get one free, guess what... if you don’t finish your 18 month contract, even if you pay off the one phone, the charge you for the cost of the other Or you have to give it back!! And believe me they don’t actually tell you any of this! And unless you read their twenty page clauses (agreement) YOULL NEVER KNOW ANY OF THIS INFO BC THEY DONT WANT YOU TO KNOW IT!!!! Run away very very fast from Sprint!! I know I’m only one out of many reviews, but PLEASE feel warned!!! You will be glad you listened!!!!

Hate that they quit sending paper statements and didn't send out any notifications that they were going to do that. I like getting paper statements. Also customer service is terrible, I was one put on 2 different plans at once and didn't even know it until I went into a full service center and they pulled up my account. I was wondering why I was paying so much for service. The full service centers need to be larger and have more employees to assist customers.

Don’t use this company! I have an account due to having to get service for a family member after a family emergency. I have 3 lines and the price isn’t too bad. My personal service is with another carrier and I have been with them for over 5 years. My carrier is a bit more expensive but my coverage has never been an issue. I have 5 lines and I pay for the great service. I went into a Sprint store to pay my Sprint bill. I rep asked what service I had on my phone. I told her. She said that she could check but she believed that she could save me about $200 a month on my bill if I brought my 5 lines over to Sprint. She checked and yes she could save me $170 a month for all 8 lines to be on Sprint. I let her know that that was great but I don’t have $700 to pay up front to switch today. “No problem, I can check and see how much it will be.” Well 3 hours later, after some super secret back on the phone, back office mumbo-jumbo, she came back and told me that it would be $640 up front. I told her that I didn't have $640. Back on to the phone back office. “Ok well I can buy your iPhone and it will be $440 today.” Ok, I went and got my other phones and came back. She cards my card for the $440 and asks to see my other iPhones so she could transfer the data. Two of the line would not transfer so she told me to take the phones home and transfer them at home on my wifi because it was going total a while and her store was closing. She told me that she was not working the next day but she would be back to work in two days, just bring the two iPhones back then. We left the store with 5 phones, 5 screen protectors, 3 cases. The next day my service was terrible. Dropped calls, No service, No streaming, You name it. I live in the suburbs and I and have two kids and my wife and I both use our phones for work. (I never had a problem with my other service in any of the same areas.) It had been less than 24 hours and I called my original provider and switched back. The next day I returned to Sprint to finish the transaction. The representative said that I needed to pay a restocking fee for all 5 iPhones. I paid $240.75 for restocking. I asked her do I need to return all of the accessories? “No just keep them.” I got my old phones and left the store. About an hour later I got a phone call from the rep. She told me the I needed to bring her the iPhone that she had bought so that I could get my accessories. I told her that I tried to give her the and she said to keep them. Originally I was never told that transaction was for the accessories. I was told after the secret phone call that that was to get me out $200 of the original cost. I would not have gotten accessories if that was the case. She told me that she needed the phone or $190. Wow, so I bought $190 worth of accessories?! Mind you I still have 3 lines with Sprint. I received another call from Sprint rep 5 days later. She said that she needs the phone back because it was Sprint property and that the phone is deactivated. Well, it’s the phone that she was calling me on, so. I was then told that if I didn’t return the phone that it would go to my credit. I was also told that it would affect my other 3 lines. I called customer service and found out that I have 4 lines showing up on my account. Sprint had lock one of my lines so that it could not be ported back to the other provider. How are they showing a line for a phone that I returned? I told the rep that I was supposed to get $150 back for my transaction. (In 6 to 8 weeks.) Go ahead and keep the $150. They offer a service and the service didn’t work for me. I am still a customer with the company because I still have the other lines. If you stand behind your product what is the problem with just having me pay the fee (after less than 48 hours) and continue doing business. It sounds like Sprint is getting people in the door and after they are dissatisfied they are stuck. I’m not a salesman but it sounds like Bad Business to me.

Sunday, April 07, 2019 I went to store # 386 to explore my options for updating the 3 phones we have, myself, my wife & my daughter as we have paid off our current phones. However, I wanted to unlock the 2 Samsung Galaxies to use them when I travel overseas. The sale person in the store, his name is Hector, was a nice & respectful young salesperson. I asked him to unlock my phones & he said unlocking phone can’t be done in the branches & he contacted the customer service/technical support. after introducing himself to the tech support, the tech supported to talk to me directly to help to unlock the phones. It took 20 minutes for the tech. support to unlock one of the phones. However, she tried to unlock the 2nd phone, which the same exact kind of phone & been purchased on the same day & on the same plan. The tech support worked for 45 minutes with no success to unlock the 2nd phone. My complaint is not about tech support only, but about the Sprint company too. Why unlocking a phone take over 20 minutes? Why Spring was not able the 2nd phone after spending 45 minutes? Verizon offers cell phones which are unlocked from the first minute if you buy or lease the phone through them. This company does not care about the customers & about their times. Why a big company does not have the capability to unlock a phone. Keep in mind, the first phone which the same exact mead and model of the 2nd one, took Sprint over 20 minutes to unlock, but could not unlock the 2nd phone after over 45 minutes. I am disappointed & I am in the market to switch to another company to get a family business deal which Sprint did not appreciate. Monday, April 07, 2019 I received two phone calls from Sprint advocacy promising me resolving the issue. I spoke with a representative, his name was Jonathan, who basically told me to go buy other phones to resolve an issue which Sprint is supposed to resolve. When I asked to speak to a manager, he put me on hold for over 10 minutes until I spoke with another representative, her name was Vicky, who claimed to be a manager. She also was not able to resolve my issue. She asked me to go & unlock the phones with a 3rd party on my own expenses. Jonathan & Vicky wasted over 80 minutes of my time without resolving my issue. Sprint is the worst company I have ever dealt with. In the beginning, they mislead you & misinform you until you join them. After that, they don't care about your time nor they honor any of the promises which they made before signing the deal & join Sprint.

I just transferred service from Verizon to Sprint. Huge mistake! I have spent countless hours trying to figure out why my bill is not reflecting what it was supposed to and trying to find someone who could port my phone number over. When it comes to billing I got a different story each time and it is still not what I was originally told it would be. The team in charge of porting over the line is clearly offshore and not only was there a challenge in understanding each other but the person I spoke to did not have a clue what they were doing and landed up 'disconnecting' me. When my phone # was ported finally it was not done correctly and I couldn't get internet or dial out correctly. This morning I got a call from customer service to understand my experience. What a joke they basically told me if I escalated I'd be put on a more expensive plan and that if I try to go back to Verizon there will be a charge. Sprint is the worst!! I will be cancelling and wish I'd never looked at switching to begin with!

Buyer beware I had to get a 18 month contract. My bill went up $70 after 12 months. When I called they told me my plan is only 12 months so they chose a plan for me. No where on my contract does it say plan is 12 months. I have to pay this because I have a contract but they can just change my plan no notifications. I will not be staying with sprint after June which is my 18 month contract. There had to be a way to stop this fraud. Customer service is no help at all. Just kept repeating your plan ends in 12 months your contract is 18. If you want out of your contract you stl have to pay 18 months. I am totally screwed. Someone has to stop this.

It only takes one instance to turn a happy customer into a not-so-happy one. I intended to cancel my Sprint account after the contract period ended and unlock both my phones (both of which have been paid in full). One line was not fully cancelled so the account and bill was carried over in to the next month(s). What?! I spoke to Sprint representatives over the phone on multiple occasions with over SEVEN representatives in resolving this issue, two of which required department supervisor attention in handling this situation. Half the representatives insisted I pay my balance in full even though there was a blunder with the cancellation department in cancelling both lines. After nearly 20+ minutes of going back and forth with a certain rep, she finally decided to thoroughly review the logs/notes and found that the cancellation department failed in executing the cancellation of both lines like I had intended to happen, and changed her statement of having me pay my balance in full to crediting me back instead with my upcoming balance. I am not satisfied as there is still a present balance due to the account not being fully closed! I was told different things from every representative I spoke to (some of which preferred to speak over me as I was explaining the situation). This is not only about communication and thoroughness but also about the power for representatives/associates to make corrections in fixing mistakes. This will be shared to friends, relatives, and social media to raise awareness in the level of customer service that Sprint offers.

I’ve been a loyal sprint customer for 18 months now. I recently paid off my phone and was told that I can unlock it so that I can use it internationally. They gave me a number to call, which I did, they still didn’t want to unlock my phone. I went to the sprint store in Eatontown NJ. They put me on the phone with a customer service representative, who then transfered my call to another department. I spent over 30 minutes waiting. They were asking me stupid questions which I answered anyway. I was then told that they can’t unlock my phone which I own and paid off. It’s ridiculous the way they treat people I hate sprint I would never recommend it to anyone

I just had the WORST experience of my life in the King of Prussia Sprint store. I was trying to return phones and you had 6 people that work there standing around doing nothing. Then when someone finally helped me, they said I had to go on the web site and change something, I had trouble seeing the fine print and asked for help, they said that they can’t help me I should have brought my glasses. Very very rude. I just upgraded to new phones and I was trying to return the old phones, they laughed and said we don’t do that, go to the post office. I will never go to that store again and I will be going to another carrier as soon as I can. Very unhappy Jim Dolga

I had been a sprint customer for over 9 years. I originally went into a sprint store, located in Linden NJ, mid December 2018, to activate my newly purchased iPhone only to be told that that’s not something that they do. The gentleman working could not be bothered and told us he couldn’t really do anything except make sales at this location. He also had a pretty nasty attitude. When I mentioned that I might take my business elsewhere, he told me to go right ahead. So I did. Best decision I made. I get better service, customer service as well as cell service, on top of dealing with a company that was able to provide assistance in store. When I called sprint because I forgot my login to get the necessary information to assist with transferring my phone numbers over to AT&T they gave me a 40 minute runaround telling me they could not and would not and trying to offer this and that. Maybe they should teach their in store employees how to communicate with customers instead of literally driving customers to other providers. Sprint was okay but after all this hasstle I will make sure to let everyone know how they treat their customers.

I've been customer of Sprint for over 20 years but my account was hacked and I just spent an hour being pushed around from department, to web site, to phone rep to account manager and nothing helped. Lots of sympathy but no action. No one seems to have the authority or willingness to help. Classic corporate inability / unwillingness to help the little guy

Customer Service is OK, most of the time can't even understand what they are saying. Services is good, don't lose connection too often, pricing is outrageous. I pay almost $400 a month for 4 lines. I'm currently searching for another carrier but I can just imagine what it will cost me to cancel with my current carrier

I really hope that someone from Sprint actually reads this. I do not like writing negative reviews, but at this point maybe I’ll get their attention by writing a bad review on multiple sites because I am beyond fed up. I’ve been a loyal customer for about two years... so not THAT long but the only reason i even went with sprint because my ex and I broke up and we were on the same plan. At the time sprint was the only provider I could afford by myself. The network and coverage has never been great but over the past 6 months I’ve noticed a significant drop and it’s BAD. Painfully BAD. In my own house, I can only use my phone in very specific areas. I can’t lay in bed and browse the internet unless I’m on WiFi and my WiFi isn’t even good enough but it kinda works. Randomly my service will go down to one bar in my living room. If I go outside on my patio I can use it, but it’s ******* cold outside. It’s WINTER. I am not going to sit out in the cold just to make sure a text goes through or that I can avoid a dropped call or use the internet. That’s ridiculous. My commute to and from work I am stuck with having to listen to the radio because none of my music apps work BECSUSE MY COMMUTE TO WORK SEEMS TO BE A 7 MILE LONG DEAD ZONE. But when I’m at work, they work just fine. When I’m driving around other places running errands, for the most part, I can use my music apps. So no, it’s not a problem with Bluetooth or my car, it’s the dead zone. How in the world is a dead zone that large... and I might add that My commute to work is through two major cities, it’s not a rural area or surrounded by mountains. The service is a big issue for me, but the even bigger issue is that I can’t upgrade my phone. My lease is up, but I can’t upgrade. They want to charge me 300+ dollars as a deposit depending on which phone I choose, just to do my “free” upgrade. I get that it’s based on credit and my credit is not spectacular by any means, but 300-400 dollars... I NEVER have that kind of money available to spend at once on anything other than my existing bills. If you need to charge me a down payment, fine charge me 100 bucks and let me pay the rest in installments. I can afford a little higher bill each month but not 300+ at once. I live paycheck to paycheck. I also might add that I’ve never missed a payment or been late on one. Shouldn’t that count for something? No my credit overall isn’t up to their standards but my credit with SPRINT is flawless. I don’t just want the upgrade to have the latest and greatest phone, but Apple straight up came out and admitted that upgrades slow down your phone overtime if you are not using the version that goes along with the upgrade and it’s 100% true. I have avoided not updating the software but it eventually force updates and my phone functions TERRIBLY. I have the iPhone 7, I just want the 8. I don’t want the 10 or any of the fancy schmancy newer X versions. I legitimately do not want one of those. I just want the 8 but I refuse to pay that much to do a free upgrade not to mention I get emails EVERY DAY advertising discounts and free upgrades but THOSE DONT APPLY TO ME SO PLEASE STOP SENDING FALSE ADVERTISEMENTS TO ME. IVE CHECKED. THEY DONT APPLY TO ME. Why is it that other companies are offering me an iPhone 8 for no money down? I spoke with two other providers that would charge only taxes on the phone which is like 40 bucks. Yeah, they have a contract and sprint doesn’t but I’d rather commit for 2 years to a company that WANTS my business, than stick with a company that makes me feel stuck and like I’m not valued. I spoke with someone in sales and in customer service, both of which said “oh yeah we should be able to waive it or reduce it for you, let me look into it” and after long hold times they came back just to tell me they could do NOTHING. So, I’m not going to deal with this crappy service and poorly functioning phone anymore. You don’t wanna help out a loyal, perfect payment history customer? Bye. I don’t mind paying an extra 10 bucks a month for a provider that is not only going to give me a better phone, but also will have way better coverage. Like why is sprint even in existence at this point? There’s no reason to have a service that you can’t use and will cause nothing but inconvenience. I’m done.

We have been with Sprint for about 18 years. This company is similar to other wireless phone providers. Service is poor, like cable tv companies, having to constantly dicker with them about ending promotions and new promotions is mindless. Additionally these companies provide better deals to new customers than customers that have been with them for years.

I have been a sprint customer for almost 12 years. It has been a roller coaster ride. A lot of deception from franchise stores tacking on services that were expensive and not needed. Franchise stores should be held accountable by corporate and follow theur policies on treating customers fairly.

I liked being on the Family Plan but have recently moved to a different provider. Only because they aren't free in Mexico and Canada. It wasn't always reliable close to the mountains.

Customer service is crap. the men just wanna try to use the customers as a way to find dates. VERY UNPROFESSIONAL, then they text you assuming it’s not creepy and totally okay because they got your number when they switched it from one phone to the other. Totally disgusting. Then, the company has you go over data without making sure it’s ok with the person who runs the account and next thing you know you owe 500.00 more than your bill truly was. I HATE sprint for the way they do people, and I will be shutting my account and switching to someone else. Thank you sprint for literally trying to rail a pipe up everyone that brings you business. I hope your company rots in hell.

Been with them for 18 years. When you go into store -great customer service. Over the telephone -it is absolutely horrible to get a live person-the thought has crossed my mind to change because of it. Plus, somehow they seem never able to get the bill to me over the phone

I love the unlimited everything plan we have been with sprint for 10+ years. But their service is unreliable in most metro areas. Sometimes the internet will work with one bar LTE and sometimes it wont work with five bars LTE. It seems very inconsistent.

when visiting the local office, ofttimes, there is a wait. Most of the employees are very nice and helpful. There seems to be a lot of turn over. Stock of items, sometimes is rather depleted.

Bill keeps varying month to month. Promotion items never re cived from sprint. Was sopposed to recieve ca mera lense for new phone. Never recieved it. Customee servece gives run around on it

I was with Sprint for a total of 15 years and their customer service representatives are robots who talk over you and do not have any listening skills. They only hear what they want to hear and if you ask any question they want to blind transfer you so that you have to repeat your question again. I left them after 15 years because in those long years I have had to contact their CEO's office via email so many times that I decided it was time to change. I would not recommend Sprint to anyone at this point because their Cellular service is also gone bad and their customer service sucks.

I never get any service anywhere. My service is always slow. At best I get LTE, but it really doesn't provide me very good service. It is cheap, but I am on a family plan still, so the price doesn't affect me as much. It is cheap for families, which is a positive.

After trying out a few different cell phone providers I'm glad that I got Sprint. Their coverage is wonderful and their prices are affordable. My coverage was even working out of the country.

I've used Sprint for the last 4-5 years, and when I initially moved over I was excited to get away from my previous cell phone provider, but the honeymoon shortly wore off. Last year I had to replace my phone because it was damaged beyond use, and at the time I had to buy out my previous phone and buy a new one. Also I am currently in the same predicament, where my phone is damaged and they want me to send it in to them for an insurance claim for $200. I don't think so. I believe my time is finished with Sprint. The customer service is really bad and their guarantees of great service is a joke.

The first time I walked in to a Sprint store contemplating on what phone service to get I encountered friendly employees who where willing to answer my questions. The second time when I made up my mind that Sprint would be my service provider I was overwhelmed as the employee was sharing different plans and going super fast. I felt as though he was pressuring me and asked for a different person to help me. I have since had no problems with there employees and the company its self.

My loyalty to #Sprint was based on the customer service I received when their call centers were primarily in the Southeastern US (NC). I've been with them 13 years now - which is a lifetime in cell provider years. They've made their website too complex and splashy to find any information or I would DIY. They have restricted their chat representatives to a point of ineptitude. Every time I have to call I cringe - because it is always someone in a busy call center in India. Enough. I work in the customer service industry also - I have high standards. I don't mind if someone is new - but I DO mind if I can't perform a simple task like cancelling a line or changing my service plan. I have maintained my plan with them out of loyalty - even though Verizon provides better service in the rural area I live in. I'm done with Sprint. Done. Done. Done. Ugh.