Name: Sprint
Rating: 2.7

star star star star_border star_border

Msdaisy70 Clarksburg, MD

Since the merger with T-Mobile the network service has declined. It’s much more difficult to get fast network service let alone signal in the same places I used to get signal.

3 years ago

star star star star star

Terry Badolato Glen Head, NY

Love my local sprint store! They are really kind, knowledgeable and always willing to help even when I come in with crazy questions about my phone.

3 years ago

star star_border star_border star_border star_border

Kaitlin Magovern Holyoke, MA

Sprint is the worst company I’ve ever had to deal with. My bill went to collections. So I worked out a deal, paid that amount in full. And now they’re still playing games saying I still owe another X amount when I don’t owe a single penny!! And due to this issue I’m not able to unlock my phone. Been dealing with this major issues since July of 2020.

3 years ago

star star_border star_border star_border star_border

Bryce Johnson Colorado Springs, CO

When upgrading my phone to a new Galaxy, I was told my SIM, which was not shipped with the phone, would come via priority shipping. The SIM shipped two days prior to the phone's arrival with first class shipping, and took an amazing 5 days to arrive. I was depending on this new phone, as my previous one was broken. I had to wait a whopping 7 days to have a phone again, which made me miss out on 2 business meeting and a plethora of other work related events.

3 years ago

star star_border star_border star_border star_border

Ski ,

This company need to pack up and close up shop. The worst thing Ive ever done concerning wireless service was, leaving AT&t for Sprint. After almost 3 years of being overcharge, I have had enough. Not to mention their customer service is terrible. They are fictitious salesman/saleswomen. You can't trust nothing they offer. On top of that the service is by far the worse. I couldn't get service where my Mother got service and she has a 30 buck wireless plan (Cricket). I have so many complaints run from this carrier point blank.

3 years ago

star star_border star_border star_border star_border

Miry Homestead, FL

If i could give -5 stars i would, i left sprint to go to another carrier, i returned the phone, paid my dues. A month after that i get a bill thats $395 i call and see why, and they tell me if because the phone has a cracked screen. I said im getting charged $400 for a cracked screen. That is an absurd amount of money for a cracked screen. I wanted to cry, but lesson learned, i regret ever having them as a phone carrier, never will happen again, this company only cares about how much more money they can charge us instead of actually giving its customer good service. Stay away if you can.

3 years ago

star star_border star_border star_border star_border

nicole vansteenburg New York, NY

I cannot even begin to describe how ridiculous this service is. Everything aspect of using Sprint was at best subpar and at worst incredibly frustrating....the dropped calls, the customer service, the payment plans. I live In New York City and would get 10-11 dropped calls during a one hour phone call. Sometimes more. DO NOT GET SPRINT. Even with T Mobile they still are terrible.

4 years ago

star star_border star_border star_border star_border

Michael Trepanier Biloxi, MS

I wish I could rate them lower. I can't get them to abide by the contract we both signed. I started a plan with 5 phones obtained under their 18-month lease plan. Upon completion of the lease, they purposely did not allow me to exercise my nine-month purchase option, claiming an additional month or two of the lease was still due. To add insult to injury I've spent at least five one-hour plus telephone conversations trying to explain their contract to them. Additional lease revenue goes straight into their pockets and is not applied to the phone purchase option.

4 years ago

star star star_border star_border star_border

Tyler Thorn Minneapolis, MN

Customer service is okay to good - usually helpful, sometimes not. I've had some issues with billing, nothing major. Coverage maps are deceiving to say the least - I live in the far suburbs and commute to the city; coverage in the city is usually excellent; don't expect to have anything near reliable service

4 years ago

star star_border star_border star_border star_border

Karbon Pensacola, FL

Reception is absolutely horrible and their pricing is a total scam. Bills are very confusing and price kept increasing month after month. After 18 months, they send 1 email to give you the option to buy out your phone. If you miss the email, you will pay a $42/month rental fee and never own the phone that you fully paid for. There is no way out of this, after hours and hours of conversations. Never sign up for this carrier. They are not transparent in their pricing and you will pay a lot for a terrible network.

4 years ago

star star_border star_border star_border star_border

Annabeth Granger San Antonio, TX

Sprint charged us an extra line + phone + insurance for months without telling us, and we didn’t realize because we have autopay set up. When we went to upgrade one of our phones for a new one, that’s when we found the line. They refused to refund us all the money we had spent on this phone, a phone we’ve never see or used, because “we should have noticed sooner”. Sprint is a lying, stealing company that stole over $150 from a family of first responders, who have been Sprint customers for years. So disappointing that we’re now going to be looking for a new phone company.

4 years ago

star star_border star_border star_border star_border

Rikki Maynard Nashville, TN

The worst service ever. I had unlimited every plus 100 gigs of hotspot bill was 185. Called to lower my plan to lower my bill and it was still 185 without hotspot and limited data. They tell you your bill will be lower then when it’s not and you ask it’s because the sprint perk discount doesn’t apply on their lowest plan making it the exact same amount.

4 years ago

star star_border star_border star_border star_border

Eunice Astoria, NY

Is the worst company ever. The Customer Care and the Stores are the worst. They just sold me a SIMCARD that belongs to another person and I could not activate my phone. I lost 4 hours trying to solve the problem. The service is not the best, but what you talk calling or using the chat are not the same at the store. I recommend go to stores where are not near from Tourist places. The store at UES was good, and the store at 57th ST & 8th Ave as well.

4 years ago

star star star star star

Ladyjojo

Great service, offers, and products , fast internet speed, explanation of statements are very good, good customer service.

4 years ago

star star_border star_border star_border star_border

Marisol Toms River, NJ

I have been a customer of sprint for many years. It hasn’t been until recently that sprint is on some BS. Don’t lease your phone in NJ because you can not purchase the phone at the end of your lease. They do not tell you this when offering this to you. The Sprint store on Toms River said this was the best plan for me. Not true you end up paying more for a phone you will never own. Sorry Sprint you just lost a 20 year customer.

4 years ago

star star_border star_border star_border star_border

Cj Lehi, UT

If I could give less I would. We changed over to sprint to save on our phone bill. We expected our coverage to be worse but it was significantly worse.. annoyingly poor data and coverage. but we saved money. We got what was sold as a month to month contract with no cancelation. Well that is incorrect. During this covid catastrophe I was laid off and needed to cancel our service and ended up paying almost $800.00 to cancel. We will recommend never to use sprint.

4 years ago

star star_border star_border star_border star_border

Alexander Johnson Burbank, CA

The scammers of the mobile industry. I will never ever return or recommend. They’ve tried to rob me in more ways than one. Raised my monthly bill without ever telling me at all, and breached our contract. Paid off my phone and they still tried to send it to collections to get more. After paying it off I had to file a claim to get them off my credit where they should’ve never been in the first placd

4 years ago

star star_border star_border star_border star_border

Lucille Harris Orefield, PA

Sprint has poor business practices and I would emplore you to think twice before signing up for service with Sprint. They scam you and screw you and comeplety mess up you're bill and then; as a result of this you are then responsible for there employees lack of knowledge and education. Believe me when I tell you...Do NOT sign up with Sprint for a possibly cheaper bill than the other companies because you get exactly what you pay for!!!

4 years ago

star star star star_border star_border

Carlos Ball Ground, GA

They have the cheapest rates but there service is not the greatest as far as reception. Lots of drop calls or having hard time to get on internet or GPS due to poor signal at time.

4 years ago

star star_border star_border star_border star_border

Sessy76 , MN

I had issues when my due date was moved to the 5th instead of 13th. Had been paying late. Contacted sprint may 2020 to see what I could do. May bill was paid. Cycle change and now sprint is billing me again for May and June making my bill $324.24. This changed how my bill looks since they change my cycle. Sarah V. Executive Services Analyst Had refused to go back and look at conversations I’ve had prior to making changes. All she cares about is making me pay for my May bill. I even provided screen shot were customer service from sprint said I paid 5/11 yet they refuse to fix charges

4 years ago

star star_border star_border star_border star_border

Farshad kouranki Las Vegas, NV

Try to switch from AT&T to sprint they could not port one of my 4th numbers so we cancel the deal because of that,now after over 2 mouths I found out sprint report $ 12.00 past due to the credits agency & damaged my credit, when I called there corporate offices they said there is anything they can do, and I have to dispute it & wait 30 days to be removed from my credit, which I am middle of getting a loan. 👎👎👎

4 years ago

star star star star star_border

Cedar City Homeowner

Sprint has worked out well for my needs. They have made it easy to sign up for autopay. I think their mobile app MySprint could be easier to maneuver around.

4 years ago

star star_border star_border star_border star_border

Kevin Hellman Chicago, IL

One star is to much for this company. Coverage is horrible with dropped calls on a daily basis. I live in the Cincinnati area if you go more than 10 minutes away from the highway your service lags. Today was the last straw I spent over 3 hours on the phone just to upgrade my phone. By the end of the third hour of being transferred from sales rep to sales rep nothing was accomplished. I dont know how it's so hard to buy a phone but this is a disaster. I was going to buy a $1,100 Samsung now switching to a new carrier.

4 years ago

star star_border star_border star_border star_border

Lana Rolla, MO

Sprint sucks, but I think they all take advantage of the market. I did not see ANY kind of relief on my bill even during a world pandemic!!!! However, they did run commercials that people could PURCHASE item on-line for OUR convenience. ha ha ha Sprint's Customer Service, they literally say "I am ending this call" and hang up if they cannot resolve your problem. If they really cared about their customers, they would cut bills in 1/2 during pandemic. Trust me, they are making a TON OF MONEY OFF OF US!!!

4 years ago

star star star star_border star_border

Keri Fullerton, CA

I'm not impressed. Customer services is mediocre at best because a rep at the store will tell you one thing and a phone rep will say something completely different. This has happened twice since August 2019

4 years ago

star star_border star_border star_border star_border

Andrea Knick Dalton, GA

Its was that this doesn’t give you an option to give less than 1 star. This is the worst experience I have ever been through! We were lied to and deceived... It is nothing more than a scam. I have spent hours and hours on the phone with reps supervisors telling me different things. Being placed on hold I’m actually on hold right now. This is outrageous 2 hrs with the rep before this call. She even told me I’m not allowed to record the phone conversations lol. I can’t believe I’ve how many times they have lied and told me one thing then another!!!

4 years ago

star star_border star_border star_border star_border

Kristeena Chace Fort Lauderdale, FL

With the Coronavirus in full effect I contacted Sprint and requested a credit as MetroPCS has offered to their customers to be told by SPRINT they are not offering any credits or benefits at this time. The supervisor proceed to say that’s the service is still working so you need to pay. I will be switching carriers if this multi billion company ONLY SEEMS TO CARE ABOUT THE DOLLAR and not assisting their customers. Time to make the switch I do not want to allow a pathetic company to benefit from any revenue I can offer them.

4 years ago

star star_border star_border star_border star_border

plummertodd68@yahoo.com Waterloo, IA

Not happy with sprint recently. Every months bill is different and no one from customer service can explained why. I even talked to a supervisor about it who assured me she would monitor my account for several months to make sure bill was the price she quoted me but have yet to here from her even though my bill was different the very next month. I’m rating customer service a 0 on a 1-5 scale.

4 years ago

star star star_border star_border star_border

Jeremy Lucas Eagle Mountain, UT

If you want to get the biggest bang for your buck Sprint is a good option. There is a caveat, their service is very spotty and quite frankly annoying! I've dropped so may calls:-(( So when you see the old Verizon commercial guy trying to say that Sprint is within reason, they're not!!!

4 years ago

star star star star star_border

OwenE. Hattiesburg, MS

I have always had a good experience with Sprint employees. While their cell service can be spotty, their prices are very reasonable and I enjoy doing business with them

4 years ago

star star_border star_border star_border star_border

Debra Michel Seattle, WA

Sprint has the worst hotspot internet connection ever. If you use hotspot a lot and want to download or upload don't get Sprint. They lied to me and said my hotspot connection would be al least as good as Boost Mobil. That's a lie,. I could download files in less then a minute on Boost. It took 10 minutes on Sprint to download the same file. Fix it Sprint!!!

4 years ago

star star star star star_border

Nichole Hiatt Eagle Mountain, UT

We've used Sprint for about 6 months now, and overall have been fairly happy with the service. We drop calls more than we hoped to, but the cost is low.

4 years ago

star star_border star_border star_border star_border

Kimberly Johnson Saint Augustine, FL

Sprint is NOT a good cell provider. They are full of hidden fees, no service in a lot of areas and unfriendly/unhelpful representatives. I have been with sprint since 2015 and am finally switching because I understand now that what they sold me was a bait and switch tactic. ThEy are raping in prices and I do not even receive service at my home. This is not a good company and NO you should not switch to sprint unless you like being pick pocketed and lied to.

4 years ago

star star_border star_border star_border star_border

lisa beshears Georgetown, TX

I got a phone under there phony 100 percent guarantee. Long story short. Phone has been returned. They took $1123 from a credit card that I didn’t even have linked to that account. I had used it to buy equipment. So , apparently that gave them the right to take money from it at will. Been waiting for a refund since Dec. Even though the manager proved that it was returned. I have been orimised the return four times. The service was awful or I would have kept the service. Meanwhile, I’m paying interest because they want to keep money they unlawfully stole from my credit card.

4 years ago

star star_border star_border star_border star_border

Mike Edwards Syracuse, UT

Was with sprint for 20 months they lied to us the entire time. Sprint is a horrible company when I called to cancel my service with them they did not cancel it sent another bill. They even told me they had a record of me calling but refused to make things right. Beware if you think about getting sprint service it is not good and their customer service is horrible they will not fix a thing and they will lie to you to get money from you.

4 years ago

star star_border star_border star_border star_border

jon Sterling, VA

Up the price without telling you, for me it was 40%, and when I called, they told me they were going to lower it back and refund me for the 4 months that they had been charging the higher price. In reality, they only paid me back for 1 month, and they never lowered my price back down, so now our bill is $180 for 2 phones, and we don't use much data.

4 years ago

star star_border star_border star_border star_border

Sarah Wagy Allentown, PA

They will say anything to appease you then not follow through. My bill is $100 more per month than what was quoted. At first it was "a one time fee". It has NEVER gone down. Up a few times because there's other fees occasionally added. Never down. I'm willing to screw up my credit recovery plan just to get out of this contract. I loathe Sprint. I would not recommend them to anyone....maybe that girl that got pregnant with my ex on purpose to trap him. She can have sprint. Not anyone else though.

4 years ago

star star_border star_border star_border star_border

Arie Rosado Davenport, FL

This company is the worst of all carriers..even the cheapest plans and companies are better. They are the most deceiving in all categories. Starting with its store sales people.the signal is terrible and the plans are way too expensive for the services it offers.i hate sprint.if it wasn't for my credit, I drop them in a heartbeat.i can't wait to go back to metro paying $30 a month. It was way better than sprint.

4 years ago

star star_border star_border star_border star_border

Suzanne mason East Northport, NY

Absolutely horrible company. Every month I am paying a different amount with no explanation. I returned a phone in June and I am still waiting for my credit. The first time I called I was told I would see the credit within 24hrs. Called 5x and put on hold for 30 minutes until I hung up each time. We are now almost in January. Ridiculous. Still nothing from this company.

4 years ago

star star_border star_border star_border star_border

mike a xavier Roseville, CA

The WORST!!!! ZERO Stars!!! Inferior Cell Signal creating a.non use situation with my phone: NO RECEPTION!!!!! Called for months with promises of 'new towers' being built! Disputed charges with credit card company and got refund from credit card company but was threatened with Collections by SPRINT!!!!! Had SPRINT for over 18 years at the time; so much for any loyalty!!!! Paid the amount back; wasn't even about to ruin my 830+ FICO Score for these Fools!!!!

4 years ago

star star_border star_border star_border star_border

Christine A Portland, OR

I was warned about using Sprint for my service, I wish I would have listened. Very rigid and horrible customer service. They absolutely do not care about their customers. I honestly don't understand how they're still in business. I would imagine it won't be long...Worst service I've ever had. Save yourself the time, money and headache. Find service elsewhere!

4 years ago

star star_border star_border star_border star_border

Doug Schartiger Shelby, OH

There is no way to put into words how disappointed we are with Sprint. I have made some terrible decisions in life, but switching to Sprint nears the top of the list. Our service could not be worse and we compare it to a prison sentence. Far too many times we have not been able to get in touch with our children which is unacceptable in today's society and Sprint will do nothing about it other than offer to let me buy out our contract for thousands of dollars. PLEASE BEWARE AND STAY AWAY IF YOU HAVE ANY REAPONSABILITY AT ALL!

4 years ago

star star_border star_border star_border star_border

Jalina Nazareth, PA

The employees ripped my boyfriend off on multiple occasions. The worst time was when they sold us a tablet that we were not originally going to buy. The manager said he could give us the tablet for free and just pay the service. Once realizing that the bill was so high, we saw that they had been charging for the tablet and there were a bunch of extra expenses as well. This is the sprint at Northampton Crossings Easton/Nazareth highway PA. They did not own up to their lies and the whole experience was horrible.

4 years ago

star star_border star_border star_border star_border

Jayleen Cutler Salt Lake City, UT

I went to Sprint, after being lied to about monthly charges, I was supposed to pay $55 plus taxes...i was billed $85 the first month which I paid and then I cancelled. I did so within 30 days, yet not only did I NOT receive credit for my $85 payment I started receiving collection notices! I was given different info every time I spoke with someone with Sprint but never the truth. I finally filed a complaint with the FTC.

5 years ago

star star star_border star_border star_border

Sandra Dayton, NJ

I’m not very satisfied with my spring program right now customer service is always horrible and the plans just aren’t for me anymore the worst part is they trick you with the iPhone forever plan and then once you want a new iPhone you have to wait for everything to cancel out so you don’t end up spending more money

5 years ago

star star_border star_border star_border star_border

Blessy Devasia Braselton, GA

This is the worst company to have a phone service with. I bought the sprint unlimited plan with an I-phone and the dude sold me two, saying the second phone is free with the second line,. Two years later after we pay off the phone they charge me $60 a month for lease!! I would have owned the phone by now if I had just bought the phone separately and had T-Mobile!!!

5 years ago

star star star star star

Michael e Crosby Phenix City, AL

Sprint is awesome great service hardly ever drop calls better than Verizon and at&t I give a 5 star but should be a 10 star

5 years ago

star star_border star_border star_border star_border

Theodis Vincent Chicago, IL

Poor Customer Service, Poor Reception, Poor Network. Failure to follow up with me after I spent over 20 minutes explaining the following issues, billing, poor reception, dropped calls and troubleshooting. After a week and half I called back to follow up and was told the phones were not switched to the 6 month plan so we can keep the phone. The agent said she updated the plan and backdated to September and the 6th payment will be in February 2020 along with a credit.

5 years ago

star star_border star_border star_border star_border

Lauryn A Bristol, TN

I’ve been worn sprint for almost two years now and I am very unhappy with my care!! Way past my upgrade and I had to pay certain fees paid almost $1000 and they told me my bill was $179 monthly but some odd reason I’m paying $370 for prorated plan? Which I was never informed about and a damage fee for a phone they took back and was suppose to be a one time fee but yet I’m still paying it! One thing a loyal customer will pay for their quality and rely on the sales rep to tell them correct information. I was thinking about turning my service off

5 years ago

star star_border star_border star_border star_border

Nita Elyria, OH

Sprint is not a good phone store the rip u off by making u pay so much for the phones and on your bill a month. I advise any one looking for a good phone company go somewhere else .they will make u stay collecting phones from them and ur not gonna ever be able to own them and they are a rip off making u pay so much money out the pocket after they screw u up.

5 years ago