Sprint
2.7
3.4
Overall Score
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Olguine Noel
What I like about Sprint Dade alert you when your minutes is getting ready to end and I'm able to reach a representative and they are the number one to answer all the questions I need to know
5 years ago
Leslie Middletown, IN
I would like to acknowledge complete professionalism from an agent in the Sprint Finance Dept named, Akkeria. When other agents in her dept would leave me on hold for 20 minutes and even hang up on me after calling back, I gratefully was able to get Akkeria on the line and she took the time to listen to my concern and do everything within her power to try and generate a resolve.
Normally, incompetence and apathy (such as what I experienced with the previous two agents) are generally the status quo that I've experienced from many numerous depts of large companies like Sprint (and including Sprint).
Departments that should be focused on resolve and customer satisfaction are at best only "pretending" to solve any real issues from a script that doesn't cover the problem at all or at worst, just place you on hold until you get tired of waiting and hang up. And lets not forget my recent and previous experience today, before Akkeria, when both a 20 minute wait and a hang up both occurred before I had to call back for a 3rd time!
Akkeria is an agent that stands out from the rest and I only wish Sprint and other companies like Sprint would look to hire and train more people like her!
5 years ago
Shaylee Provo, UT
I have been a customer for 8+ years and have never had a complaint about the service! The contracts are fair and you get the best bang for your buck. I don't see myself switching anytime soon.
5 years ago
Richard Brown Woodstock, VA
Service is pretty good most of the time. Dislike the fact that they offer tons of deals for new customers but once they have you they are done.There are no offers for long standing customers, phones are very expensive, lots of billing issues if you make changes to your account. This used to be a great company who always looked out for their customers but not so much anymore.
6 years ago
Connie Mayer South Jordan, UT
I really would have anything but Sprint. It works all over the world. We have had excellent service, and I never have to worry about my phone calls dropping. We love Sprint and will stick with them.
7 years ago
Kory Staheli
We have been very pleased with Sprint as our cell phone provider. We switched from our previous provider a couple of years ago because of Sprint's friends and family plan and have had no regrets. It is much more affordable than our previous provider and the coverage has been equally as good.
7 years ago
Chelsea Stewart Salt Lake City, UT
I've used Sprint as my service provider for 3 years now, and they are a pretty average Cell phone service provider. I have had random times where my service was poor and unusable, but nothing too terrible. I am on a framily plan which makes my plan affordable, but going over charges are outrageous, and they don't give you any warning that you are over, or any ability to limit to stop yourself from going over unless you vigilantly check daily. Overall I'm satisfied with my plan through them.
7 years ago
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Charnise Johnson Chicago, IL
I have been a loyal customer to sprint for about 7 years now, and I will say I use to love sprint because the company has always been above and beyond to to satisfy my needs up until recently when I called to get some information on upgrading my phone & to report my airpods stolen, the customer service with 4 Different representatives were disappointing. They acted like they were going to replace my AirPods and had me make a claim and be on the phone for over an hour for them to tell me that I never made a claim. They also tried to charge me way more than the phone was totaled up to be on the sprint App. I’m not an entitled loyal customer but I did expect sprint to treat me with some respect and not tell me anything to get me off the phone.
3 years ago
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Wayne J.Bergeron Covington, LA
My family has been with Sprint for several years and the service has been excellent. When we do have a problem my local store has corrected it promptly and accurately. I have been on the lease plan several times but I’m now on the 24 month purchase plan, which works out better if you intend to keep your present phone for a longer time.
3 years ago
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Emmanuel Gorres Catonsville, MD
I have been with spring for over 10 years if not longer - This company has always been there for me in resolving issues with phone services and problems. I haven't ever had any kind of complaint to them and always have treated customers with the utmost respect and professionalism
3 years ago
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Gina Marie Commack, NY
Sprint was my very first company that I went with for wireless services. I actually miss them dearly as They were always so attentive, willing to help and always always made sure you got the answers you needed prior to ending conversation
3 years ago
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Dodd ,
We have been Sprint costumers for almost 2 yrs. Their service is great! I’ve never had a problem with dropping calls anywhere in the Country that I go and they are the most inexpensive company. I recommend them to everyone!
3 years ago
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jedimvma Tysons Corner, VA
i'll start with my dislikes, because there's only one: the service can be spotty. however, the positives outweigh the one negative: 1. the rates are good. 2. i've never gotten unexpected charges in my three years with them, which was a regular occurrence with my last provider, especially when i upgraded my phone. 3. iphone forever is amazing. and 4. having hulu for free is a super perk
3 years ago
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Roxie Chapa Baton Rouge, LA
I had Sprint with my ex-husband from 1998-2008, then with my daughter from 2009-2020. I never had issues, but my daughter did. Her coverage was horrible. No matter which phone we got her, she struggled with coverage, but I never did. It gets pretty expensive, but other than my daughter's problem, I never had any problems. HIGHLY recommend Sprint!!!
4 years ago
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Kelly Hicks Peoria, AZ
We have been loyal Sprint customers for many many years. When they merged, we thought things would improve, but we have really not ever seen improvements. Instead, we have not been able to update our landline phone, because Sprint no longer does landlines, nor equipment. It is more difficult to get any type of phone customer service that seems reliable and educated, and it makes our experiences with customer service, when we need to call, not pleasant.
Their charges seem high, and I cringe when the bill comes, not knowing fully what to expect. Lots of dropped calls lately, between myself and many other family members. Phone cuts out, and I really do not want to go into a Sprint store with covid anytime soon. Overall, frustrating.
4 years ago
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ZomBit Memphis, TN
When I moved to Mississippi the all powerful AT&T would not allow me to have no long distance no roaming as I left Lafayette Louisiana and moved to Poplarville, MS. I switched to Sprint in 2002 and have enjoyed a great relationship ever since.
4 years ago
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Rseibold Phoenix, AZ
Sprint is only getting better. I’m not a fan of them not alerting you if you’ve paid Your device off. Instead they will just keep charging you the reoccurring payment which I don’t think is very ethical but I have great cell reception usually wherever I go. I do wish I could use the Internet while I was also on the phone but as long as you’re on Wi-Fi it’s not an issue
4 years ago
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Andy Wise O'Fallon, MO
We have been Sprint customers for over 20 years (no reason to switch from a good thing!). The phones worked perfectly when in Mexico and Alaska. Three people in our
family use Sprint, all with unlimited data, and are very pleased with the overall service we've received.
4 years ago
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Mr. Sampson Blacklick, OH
Been with Sprint for over 20 years. Great company, but only in certain areas. Over time the service seems to have diminished despite all their new technology they've "implemented". Dont have many dropped calls, however network can be hit or miss daily. Thankfully the majority of us have wifi. 4G network can work great at times but other times become nonexistent. There lease program is a gimmick compared to how things were in the past where you would just pay off your phone. Now you could end up paying more for your phone than what it's worth. Sounds greedy to me. Unless this is changed I doubt I could give them a higher rating.
4 years ago
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Jada Scott Norman, OK
I have been with Sprint for 7 years and I love the 'Sprint Forever' plan. I am able to have unlimited calls, text, a 10G hotspot, and while abroad I have free text SMS, and calls $0.25/ minute. Sprint has made everything cheap, easy and affordable.
4 years ago
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JDWain Tallahassee, FL
We have the iPhone forever plan through sprint and its great, I always have the newest iPhone and my bill never goes up. I belive sprint is the only company that offers something like this, also all their customer service reps are nice and will help you with whatever you need.
4 years ago
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take7 Sandy, UT
Cheapest for us in our family of 4 using cell phones. Unlimited for all. I wish the service was better in some locations like the school. Have had them for 14 years. Wish they’d know that and give us incentives. We like the pay plans for changing our phones and the customer service chat is always very helpful and resolved issues without calling in.
4 years ago
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mccandless24 American Fork, UT
My phone was not charging and I had done all I could to clean out the port but was still not able to get it to work. I took it into Sprint and they spent a good amount of time cleaning it with some tools they had and it worked great. I’m pleased that they made the effort to clean it instead of trying to sell me a new phone as my phone is not the latest model.
4 years ago
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Ezequiel Gaithersburg, MD
I've had sprint for a couple years and I'm very happy with their service. The reception is great for calls and internet. The price for unlimited internet is great compared to other companies. The service at the store's is usually quite slow, but I've had good luck on the phone/web when needing something updated/changed.
4 years ago
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Caroline Gaithersburg, MD
I have had sprint for about six years and my partner for more than 12. We like the international coverage it gives us as well as within the continental US. I also feel like it is a solid competitor with the top provider in the area and rarely have any dropped calls so I’m pretty happy with the service.
4 years ago
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Brennan Orem, UT
Best priced cell phone plan I have ever had. The service is great, phone prices are awesome and their customer service is very helpful. I have had a few different cell phone plans from different carriers and Sprint is the best for the money hands down.
5 years ago
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Lindsey B Orem, UT
Great price, reliable network and great customer service. We have been with Sprint for a while now and haven't had any negative interactions or anything that would make me not recommend their wireless services. If you are looking for good service at an affordable price, Sprint is for you!
5 years ago
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August Moulton Lehi, UT
I’ve been using Sprint for years. They are a solid company, but my favorite feature is the cheap international service and data plan. It saves my bacon on a 6 country backpacking trip. The customer service rep I spoke with walked me through the entire setup process step by step. It was so easy and great.
5 years ago
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Jeff B Orem, UT
I recently moved over to Sprint from my previous long time carrier. What made me move over to Sprint was the pricing which is phenomenal. The service that they offer for the money you pay is spot on although overall it isn't great. I can say that they have met my expectations because I wasn't expecting to be blown away. I would recommend for price but not necessarily for the actual cell phone service.
5 years ago
Amanda George IL
I used Sprint for about 3 years and couldn't wait to swap companies. I got my first bill and they had added a double bill and all kinds of hidden fees and charges. Their customer service reps are rude and they lie and scam you when you try to get adjustments to your bill. It's also very hard to find a store that isn't an authorized dealer because apparently that's not the same thing.
1 year ago
Ruslan Yakimov Rochester, NY
Sprint is the worst and most worthless wireless company you could ever go with. Cricket and boost mobile are a way better option. The Sprint company is a bunch of thieves and liers. They promise one plan with services and then go back and charge you for everything they offered as free. I was promised 2 lines and 2 phones for one price per month and after signing the contract I was overpaying by almost $60 per month. They would not let me speak to the representative who originally sold me this plan. Their customer service is garbage. Spent 30 min minimum every time I called in just waiting for an answer. But after hours of being on the phone with reps who kept passing me around, we got nowhere. Non of the reps I spoke with presented their real name nor do I believe that they are even in the U.S. This company has been a hassle for everything so far. It is even difficult to cancel a line or contract. They are a bunch of scammer. The worst part is I've been with them for over 8 years hoping, and getting promised that things would get better but never did. I would never recommend this company to anyone, not even my enemy.
1 year ago
gunfreak Pocatello, ID
About three years ago my wife and I switched from Sprint to another mobile carrier. When we turned in our old phones at a small satellite store they put them in the back room and due to some confusion on who they belonged to they did not get turned in for credit. We received a message from Sprint stating we did not get credit due to our phones not being turned in. We went back the store and found out the phones where still there. We took the phones back into our possession and took them to a regional Sprint store here in Boise ID and turned them in. It seems that even though the manager of that store assured us that the matter would be taken care of it did not. Since that time we have been turned into several collection agencies for a $260 debt, we contact Sprint tell them the situation they say oh okay we’ll take care of it just to have another collection filed from a different company. We would like this resolved “Immediately” without delay. I want all collections removed and a letter from Sprint absolving us from any and all debt or fault.
2 years ago
MisterB Lake Havasu City, AZ
Sprint is all about sales. The customer service in store explains as little as possible and if you don't know to ask, you'll see it in your bill later. I'm glad they are transitioning to T-mobile. Maybe the prices will be more reasonable and acceptable. Can't complain about the network coverage, I've never had a problem getting a signal, or dropping a call. Been a Sprint customer since 2013.
2 years ago
Shanlee Sandusky, OH
Customer service right now is confusing at best. We have upgraded our phones and had to go to T-Mobile to do so, but since we have sprint numbers we cannot use T-Mobile customer service. It would be nice for their merger to finally be done.
2 years ago
Paula Pili Provo, UT
I felt like my part time job was reaching out due to one issue or another
My bill was never the same
Customer service agents barely even knew their own product.
They tell you one thing, you trust it then get stabbed and told basically “ sorry.. this is how it is”
2 years ago
Joseph A. Warkoczewski Mount Holly, NJ
Joe W real person, customer of sprint for 14 years (since 2007). My service is terrible. Their web site is complicated and geared toward getting new phone service or expanding your existing account. They have closed down some towers since T-Mobile aquired and now my service is limited; they said the network I am on will shut down January and I need a new phone . They ply you with "free" phone upgrades are not free and, in fact, expensive. You end up being locked in to their service for 24 months. If you cancel service early, the "free" phone is costing several hundred dollars. This company is expensive and dishonist. For my 14 years of consumer loyalty, I get no more than a new subscriber. This company has abused me. Do not use T-Mobil or Sprint, they are dishonest.
3 years ago Edited November 23, 2021
Michelle Valdez Carlsbad, CA
Literally the worst experience I have ever had. It started when our account trasferred over to T Mobile and then they only had my deceased mom on the account after she passed 10 years ago so I had to jump through many hours of phone calls with Sprint and hours at Sprint locations to change liability. Then upgraded to a new Iphone online but after I activate the phone with the new t mobile SIM card, it wont take a charge. I spent 3 hours on the phone with Sprint to get a new one, then they tell me I have to pay for the phone again and wait for a refund when I send the old phone. Horrible customer service.
3 years ago
Set the Record Straight 'Ewa Beach, HI
As a Sprint customer for over 8 years, I implore you not to go through Sprint to upgrade or add services to your existing Sprint account. Go through T-Mobile directly or change carrier completely. Sprint’s sales agents uses a bait and switch tactic promising lower costs but when you receive your monthly bill the amount quoted is much higher. When you escalate the bait and switch tactic to a customer service supervisor, they are aware of this practice and attempt to placate you by offering you a credit settlement that is minuscule relative to the bait and switch. In addition, you can spend anywhere from 30 - 90 minutes on the telephone pleading your situation. Sprint customers, don’t fall for the “you’re a legacy customer and we appreciate your years of service with Sprint.” That the bait before you experience the switch. BUYER BEWARE!
3 years ago Edited October 11, 2021
Kristy Flores San Antonio, TX
I have had the most horrible customer service experience I've ever had with Sprint/T-Mobile! I have been with Sprint since 2016 and since the merge I've had nothing but problems with my service, with my messages, but the worst of them all was the experience I just had over the course of the last few weeks. I ordered a phone through the website. The website showed the phone in stock. The money was taken out of my account the same day I placed the order and the next day I received an email that my phone was on back order. When I called they told me there was nothing they could do about it I just had to wait. I asked if I could have store credit they said no, I asked if I could change for another device they said no. My only option was to cancel my order. They told me if I didn't hear anything in a few days to call back and cancel my order. So I waited a few days. Before calling I checked the site to see my order status. It showed "pending" so I figured I'd just cancel it myself. When I clicked cancel order I got an error message saying "Your order has been shipped or canceled" I went back to order status to see if it had been canceled and it was still showing pending. So I called. The person I talked to told me that they couldn't cancel it either and they didn't know why, and that I had to wait. So I waited another week. Still nothing. No updates, no emails that it was shipped, order still showed pending. I called again. This time I was told that I had to wait because it wasn't showing back order anymore but now it had to wait for the carrier to say shipped. Yet when you check the order status there is a box that says ready to ship, but it was still showing pending. When I asked to speak to a supervisor, he denied my request. Later that night I received an email that my order was canceled due to item being out of stock and the money that I had withdrawn from my account for the new phone was put towards my next bill instead of refunded to me. When I called they gave me the complete run around. Everything she was telling me did not make any sense. I have had hiccups with Sprint in the past, and they have always been quick to fix the problem. I have NEVER been told "You have to wait" so many times with no updates what so ever.
3 years ago
D Lenexa, KS
Worst possible customer service. In order to use the 5g network, they told me I needed to use T-Mobile's SIM card. I called and installed per their directions for installation. It did not work. After 3 calls and 2 1/2 hours on the phone, my phone is rendered dead. When I finally asked to speak someone knowledgeable, i.e., a manager, the lady came back 15 minutes later, would not let me speak to a manager, and transferred me to technical support. After 15 minutes on hold for technical support, i received notice that their hours end at 9: 00 PM central time. I've been with Sprint for 20 years. That will now end. Tonight I have no phone service. I will need to take off work, go into to a store, and hopefully after a few hours wasted time, I will have phone service restored. I'll now have to decide between Verizon and AT and T. Shameful.
3 years ago
Mason Allen Pleasant Grove, UT
I have really enjoyed using Sprint over the years. I love the unlimited plan I have and the fast loading. The service is extremely spotty in some states so if I ever moved I would need to get another phone plan.
3 years ago
Steve Ashby Portland, OR
We are on Sprint right now and it has been a good service. Our family has grown and we are all going off on our own plans now so unfortunately we will have to switch since small groups are a lot more expensive on Sprint.
3 years ago
quan Atlanta, GA
my experience with Sprint and their customer service was absolutely horrible I had an issue with them charging things on my account without my knowledge the lack of communication was horrible during the duration of me trying to get my issue resolved and dealing with sprint customer service was absolutely The most horrible experience I’ve ever had to deal with in customer service in my 30+ something years I’ve been alive I was lied to on several occasions I was hung up on on several occasions by sprint resolution supervisors I had to speak with over 10 representatives and it took over 24 hours to have my issue resolved and the only reason my issue got resolved is because I went into a T-Mobile store and spoke with a manager on duty and he was absolutely wonderful he got my issue resolved as well as treating me with the respect I deserved he was very genuine and it is unfortunate that T-Mobile employee have to deal with the disaster that sprints put their customers through but I am truly glad that T-Mobile has bought them out and eventually there will be no such thing as sprint I would never ever recommend sprint to anyone if I would have known that sprint customer service was this horrible I would not have given them over two years of my customer loyalty nor would I Have let them get their hands on my heart or money so if there is anyone that is dealing with Sprint And they’re horrible customer service my phone I would Recommend that they go to a T-Mobile store to get the help that they are seeking from sprints customer service team
3 years ago
rene howard Salem, WI
I have been a Sprint Customer for over 12 years. I ran past my original contract and since I live in one of a number of states that allow a certain Lease Laws, Wisconsin being one of them, they automatically turn your original contract into a Lease Contract which allows them to demand the phone back even if you do the buy out price, which in my case was 135.00. So I either stay with them and their unfair business practices or give the phone back that I have paid for and start fresh with another carrier with no phone to trade in and pay a higher price. STAY AWAY FROM SPRINT/T MOBILE at all costs.
3 years ago
Brittany Sanders Fort Walton Beach, FL
If I could give no stars I would. I paid a deposit and first month bill. The internet device didn't work and I never got to use the internet. Customer service couldn't help so I was told to send device back and they would refund my money. I was told for weeks my check was on the way. I then had one lady tell me that she was tracking my check to see where it was and how close it was to getting to me but then we got disconnected because I'm sure they hung up on me. I called today and was told that they couldn't find my device and it was past a certain deadline so they would not be refunding my money. I had talked to over 20 people and would lied to and just told what I wanted to hear but in the end they still want me to pay a bill and they also kept the money they were supposed to refund to me. Don't use Sprint
3 years ago
Xerxes Vendesmal Merrimack, NH
Half a year of a fake promotion.
I took on my fathers sprint account when he had passed away in may of 2020 and in the following month when i took ownership they had a promotion of buying a free line for a 1 time payment of 35 or 50 dollars i dont remember exactly which and i of course grabbed it because if someone needed help they could use the free line. IT WASNT A 1 TIME PAYMENT. I have now called almost every month since because instead of paying for my 1 unlimited line of 64 dollars plus my phone lease i was now paying 105 dollars a month because that "free line" i was being charged for every month. Today i call to pay my past 2 bills because apparently my auto pay doesnt work and i cant create a sprint account online and they tell me i must pay 300 dollars and will still owe another almost 200. Do not go with this company. Ever since myfathers death ive done nothing but pay more in money and time to resolve something that should mever had been a problem. Again dont ever go with sprint or t mobile since they merged now. And the only reason i cant upload the money thing on here is because it changed monthly.
3 years ago
Rilyn Uyan Randallstown, MD
I started my contract back in 2018. I made it clear I wanted to own my phone not lease it. I was instructed by March 2020 that i would pay the phone in full for $265 or opt for the monthly payment to buyout the phone. I called them to verify the information. I opted for the monthly buyout. 9months after and I get a message saying I'm still on a lease.
I call them to let them know that can't be possible and they said they don't see the information, That I never opted for the monthly, i can either get on 9 month plan(which i already opted for back in March) or upgrade the phone and stay on a contract for 9months. THESE PEOPLE ARE THIEVES!!! they are trained to nickel and dime you. It's disgusting because they are a big company and they can get away with it. The network is rubbish. I use my house internet all the time. DO NOT USE SPRINT. DONT USE TMOBILE EITHER!! THEY'RE BOTH THE SAME.I was on Tmobile and went to sprint. I paid my bill consistently for 2 years and this is what they do. Absolute rip off. I just laid off now they are asking to pay over $400 to get out of the contract meanwhile the contract was 18months (Oct 2018) DISGUSTING!!
4 years ago
Joshlyn Francis-wright Powder Springs, GA
Sprint/t-mobile is the worst company to have a cellphone plan with. Their rates are high and you do not get service and the data plan doesn't work. Worst company I ever had. I've been with att&t for 15 years and decided to go to sprint for the phone and plan but I did not get what was advertised and customer service is the worst I've ever experience. No one speak English and understands what im saying I have to go to the corporate office to get my matter handle. For two phones im paying well over $200 and ppl have a plan of 4 paying that much. Im going back to att&t and convinced my whole family to get rid of sprint. My friends are either prepaid or with version or att&t and metro. Better off than sprint. Now t-mobile took over that trash
4 years ago
Christopher Ryan Madera Nashville, TN
SERVICE IS TRASH!🤬😡🤬😡 I lose tower connection after disconnecting from wifi, or after driving 15 minutes in any direction. I have to restart my phone 4 times a day to regain connection..once leaving my house, once getting to work, by the time I leave work its disconnected, and I have to restart just connect at home. Its TRASH! If I travel across the state, I have to restart phone JUST TO RECONNECT TO A TOWER IN THE AREA TO USE MY MAPS NAVIGATION!🤬🤬 After over 1 year with Sprint, I realized that this won't ever change! SPRINT IS TRASH🗑🚮🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 I want out of this contract... They told me that they'd lower data and lower the monthly price that's paid...like that's a solution!?!? Cant fix the tower issue, but we can lower your data so you pay less.... no solution, no one cares.
4 years ago
Shawn Campbell Cottage Grove, WI
WORST CUSTOMER SERVICE!!! ----It doesn't just happen to new customers either. I have unfortunately been with them for 18 yrs and I have overlooked some poor experiences, but now this company has pushed me over the edge. I have been waiting for a rebate for 22 weeks and I can't get a straight answer from them about how they will resolve the issue. I can't get them to commit to anything or even a timeline/expectation for a call back. I have to call them every couple of days weeks. Thats right. I would let weeks pass waiting and not knowing what is going on. Then I ask for $100 more than what they offered to me and they said no. My bill is $300 per month. So 1/3 of my monthly bill would have swept this under the rug. Nope that was unacceptable to them. I thought it to be reasonable based on my specific situation. To Sprint it is all give them money and screw you customer if you ever need or ask anything of them that isn't black and white owed in the contract. DON'T WASTE YOUR TIME AS I HAVE!!
4 years ago
