Name: Sprint
Rating: 2.7

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Lauren Alpine, UT

I really enjoy having sprint as a cell phone provider, they are always willing to work with me on my phone payments and have great customer service

6 years ago

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edward reese Hyattsville, MD

the cheapest carrier of the Big 4 but also has the worst service. They are working really hard to improve it but it feels like they are still far behind Verizon and ATT on service.

6 years ago

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Logan Cook Vienna, VA

I consistently do not have service when my peers with other providers do. The device I have is absolutely comparable to the devices offered through other carriers, too. I simply have Sprint because I'm on a family deal.

7 years ago

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Samantha San Ysidro, CA

I use to have Sprint, the reception sucked. They don't do what they promise and the bill is crazy expensive. Sometimes I would get random roaming charges while being in the US.

7 years ago

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Heather Vernal, UT

You get what you pay for with sprint. It’s one of the cheaper options, but I don’t have good service in the area I live. I hardly ever make calls because they often get dropped.

7 years ago

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Caprisse Taliulu Kailua, HI

Their coverage was horrible when we moved to Hawaii so we ended up switching carriers and their customer service was non existent when we would call in with billing issues. We had a lot of charges that shouldn't have been on our bill.

7 years ago

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Derek Scoville Pleasant Grove, UT

Intrigued about service. They offer the best price, and claim strong service, but I am not sure. cost to buy a phone through their plan is really good!

7 years ago

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Brayden D. Gilbert, AZ

Sprint is my personal favorite cell phone provider. It has really great coverage and I always have the internet that I need.

7 years ago

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Hunter Kasprzyk Gilbert, AZ

I used Sprint as my carrier for 3 years. During junior high it worked pretty good at the school but once I got to Highschool it never worked inside the building. I would never be able to call somebody if I was inside of the school and it caused a lot of problems. Also I wouldn't be able to snapchat people which makes it hard to communicate with my friends at school.

7 years ago

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Amani Patel Harrisonburg, VA

Fairly good service, but could be more flexible and faster. I have found other services that have been better quality for a fraction of the price.

1 year ago

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MBA Dallas, TX

Great international plan added for free. I hope with t mobile it does not disappear.

2 years ago

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Demetrace Williams Milwaukee, WI

Thee worst cell phone provider. Even before they teamed up with T-Mobile. The billing is so expensive than other carriers and the service is poor. The connections are terrible.

3 years ago Edited March 24, 2022

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Catherine Campbell Camp Hill, PA

very spotty coverage, many dropped calls, no one ever answers customer service or chat, Airave stopped working and had to find out online that it's discontinued. (It is discontinued, right? Hard to say.) Terrible

4 years ago

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Karen Johnson Atlanta, GA

I have been a Sprint customer for 20 years and I should have left a long time ago. The customer service is horrible. I feel like I have been in a long term abusive relationship.

4 years ago

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Bryon Steinbach St Louis, MO

HORRIBLE!!!! Some very nice people, but they tell you one thing, and do not do what they promise, over and over... I have never had a worse customer service experience (54 years old)

4 years ago

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jameion alexander Memphis, TN

Been a customer for over 3yr went on vacation lost my phone which was insuranced & was giving the hardest time even. Poor customer service!!!! Money more important than long-term customers beware...

4 years ago

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Jesse nettell Los Angeles, CA

Sprint is the worst service they stole my phone and lied to me and wont pull up my phone conversation to prove they would make it right I have been a customer for 6 years and never missed a payment

5 years ago

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Alexis Oquendo Brockton, MA

Tried bringing over a phone number to sprint its been 5 days and still no phone. They have been giving me the run around. Poor customer service. They told me I'm allset 5 times and no resolution.

5 years ago

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David Buljubasic Nampa, ID

Service sucks with bad connections, got so bad that even pokemon go stopped having connection keeps saying slow connection I have unlimited data on sprint just to get froze in middle of apps and online and on games

5 years ago

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J Houston, TX

It looks like the deals they are showing up on __ seems prety good but isn't true at all( too many hidden fees one you sign the contract).

5 years ago

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D. Wingfield Eustis, FL

Not that we have a discount pricing is better at least. But service goes in/out. Calls drop. Can't connect to internet sometimes.

5 years ago

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Cyndie Olsen Leander, TX

I’ve been a customer over 10 years and until VERY recently have had horrible service. I don’t appreciate that only new customers are eligible for their special offers

5 years ago

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Thomas

Cost friendly for seniors. Works hard to zolve issues. Available in areas we visit.

5 years ago

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Sean Baldwin, NY

Sprint is one of the worst cell phone providers ever I can never go anywhere and rely solely on my service I have to try and search for WiFi this sprint phone is honestly just good for barely making phone calls

5 years ago

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Isabella Tucson, AZ

I think Sprint has good prices, but I don't get good cell phone service everywhere I go, so that's a downside.

6 years ago

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Vic Lumberton, NJ

Prices increased dramatically not as promised. Terrible customer Service. The lady actually called me stupid...need I say more. Sprint is the worst! They don’t even deserve 1 star. Worst business ever!

6 years ago

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Beverly Sloan

We have been treated well and so far everything they told us has held true and it has been 2 years.

6 years ago

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Steve Lamansky

Competent staff who are easy to talk to easily describes my experiences at Sprint.

6 years ago

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Roger Kelley

Sprint is ok but the cell service is bad in a lot of areas. Also they don''t reward customers for their loyalty. Also the prices are too high.

6 years ago

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Jesse Chenoweth

Signal strength is moderate to weak in areas that I visit. Friends who have Metro PCS somehow gets better reception than I do in those areas.

6 years ago

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FAllen

Great coverage area, free international data, pay AAA annual premium, free hulu offered

6 years ago

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Cheryl Taylor Versailles, KY

You have to really watch your bill, mysterious fees get addeed and then its really hard to get them removed so that they don't heep occurring.

6 years ago

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Roman Stefaniv East Stroudsburg, PA

Worst customer service, they never resolve your problem, very rude. They never did everything right from first time...... New customers don't even try this company, save time and money and choose different carrier

6 years ago

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Bianca

Unlimited talk/text/data. iPhone upgrade anytime a new device comes out. Inexpensive.

6 years ago

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Florencio Las Vegas, NV

when it comes to phone customer service, they really should know their products and pricing. an email account of the conversation should be sent back to the customer.

6 years ago

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J. Tuitt

I hate them. Their service is very poor. Youre almost guaranteed to be lost and stay lost with the gps. I pay over 300 for my service and its horrible. Products are over priced.

6 years ago

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PS Monmouth Junction, NJ

Works well on Wifi but some of apps do not work on cellular. While on cellular call nothing else works

6 years ago

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Avis Gregory

I liked the offers at first, all worker should access to for special circumstance and they should be written in the notes so the customers doesn't go through a million changes to get their bills straight.

7 years ago

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Dr. Laurel, MD

excellent and faster service, and friendly employee and customer service presonal

7 years ago

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Maryann Ridgefield Park, NJ

Absolutely SUCKS! They do nothing but take your money. They don’t care about what you were promised by their last agent because that angent lied to you too. DO NOT USE SPRINT!

7 years ago

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Patricia Neal

love the company, love the online and phone customer service. hate the hard sell at the store when i need to get a new phone.

7 years ago

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willistine gaymon Cape Coral, FL

I've had many problems in the past with them they are getting a little better there prices are cheaper

7 years ago

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Elijah Brown

The service is bad, unreliable. I have to call someone couple of times to get decent reception. The internet slows down at different times. If I could use one word to describe the service it would be: unreliable.

7 years ago

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John Browning Southport, NC

They are monopolistic, trap you into contracts with deceptive practices, they sell insurance that is not really insurance because of extreamly high deductibles and are generally thier business practices are unethical.

7 years ago

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Sadie Scoville Pleasant Grove, UT

I like how Sprint has service all the time and the phone that has Sprint is always working.

7 years ago

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Barbara Bingham Liberty Hill, TX

I like sprint the problem is if you ever need to get ahold of someone it's nearly impossible. And takes hours

7 years ago

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Ernie Gobee

Expensive, it seems other Carrie's price the same service for less. Why don't I transfer I'm chicken to find out the others are even worse.

7 years ago

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Shannon Morley

They are helpful whenever I call in. I feel like they are looking for the best deal for me.

7 years ago

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Natasha Salt Lake City, UT

The price is decent. Some customer service representatives are good others not so much. Coverage was great. There are better deals though.

7 years ago

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Jonathan Lewis Bronx, NY

Sprint sun is big time and something wrong with my bill. It's suppose to be $190 with the iPad I have for my daughter and out of no where it's about $230. I'm about to switch my carrier as well

8 years ago