Name: Consumer Cellular
Rating: 4.6

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Tracy Harwood

Switching from at&t was complicated but your customer service was patient and helpful!

9 months ago

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Greg Billigen

Always have good service and good products, all the people are very knowledgeable and helpful

9 months ago

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Dennis P

This new Moto phone doesn't react sometimes to finger touch. Several features are hard to figure out.

10 months ago

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Doreen Chapman

There is nothing to dislike. I enjoy and appreciate how easy they are to work with.

10 months ago

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Robert Mayfield

Very pleased with everything since we switched to Consumer Cellular a few years ago.

10 months ago

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Don Meckley

The instructions for transferring data from my old phone to the new phone were not at all helpful. I had to go to Youtube to figure out what to do.

10 months ago

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Billguminski

Long story. I tried to send you a review. But it wouldn't except they codes you sent me

10 months ago

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Richard Carlson

Went to update my phone from iPhone 12 to 16 plus. Entered model# or whatever but it still shows as iPhone 12, and why is it called a purchase?

10 months ago

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JJ

Had to call numerous times for help setting up my new phone. Received a different answer from every agent. Phone still is not working correctly.

10 months ago

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Peter Drexel

Two new phones, unlimited data and saving up to $20 per month by switching. Wonderful!

10 months ago

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Roy Chilson

Receiving my phone and moving my number was easy and customer service was more than helpful.

10 months ago

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Julie Morgan

Such a helpful human and so nice talk with a person and not a robot! 1000% better than AT&T

10 months ago

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Richard Pearson

New to CC wondeful rep helped my get clear of ATT and on to better and brighter things!

10 months ago

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Senior consumer Philadelphia, PA

Another scam on seniors. Horrible, incompetent, rude customer service reps with heavy foreign accents that are near impossible to understand, working from their U.S. home with distractions in the background. Find another phone service for yourself or your loved one.

2 years ago

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Darrick Finan Nassau, NP

They decided to leave T-Mobile network and leave me with $$$ in international charges and NO way to stop hitting a t mobile limit for international calls…… even after talking to the Us based customer service (limited hours) No help at all so frustrating

2 years ago

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Kathy Le Melle Vacaville, CA

I’ve been a Consumer Cellular customer for 3 years and they terminated my service before notifying me that my payment didn’t go thru. For 3 years, I never missed a payment so I requested an extension. They told me no because the service was already suspended.

2 years ago

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Phyllis Moore Columbus, OH

The worst cellphone company I ever had. If there is a zero for your service that’s exactly what you would get. They try and get over on the elderly and that’s one of the worst things that they are good for. All I can say is run,run,run as fast as you can away from consumer cellular. A nightmare in the works!

2 years ago

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Lisa Young Woodland, CA

The coverage was poor. The calls dropped often or I could not make calls because of the poor network service. I would not recommend this carrier, especially in small towns or rural areas.

2 years ago

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Lynn Parker Dallas, OR

The wait time for customer service is 30-45 minutes. When I called to cancel my service the service representative tried to talk me out of it and then hung up on me. It took me another hour to get them to answer the phone when I called back. I have spent a week trying to get them to release my phone number so I can use it with my new phone.

3 years ago

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Jim Lund Los Angeles, CA

This is incorrect on this write up as they do offer unlimited data. 2 phones for unlimited everything.

3 years ago

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J B

I have 4 lines with CC. Unlimited talk, text & data. My daughter used (per cc), an excessive amount of data in a short period of time. The shut off her data and throttled all 4 lines. I called them and was told CC customers are a low priority to AT&T who own the towers that CC borrows.

3 years ago

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Gary Bernegger Appleton, WI

First I must say that their customer service tried to be helpful and was US based - spoke good English. However, after signing up for the three line plan, I gave up after five days as they were never able to port our numbers over and activate our phones. Very disappointing experience overall.

3 years ago

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Elizabeth

Consumer Cellular has poor customer service, unempathetic representatives, and expensive and inconsistent pricing for their plans. Every month, the plan price increases. I would not recommend Consumer Cellular to anyone because they are not the best cell phone provider, as they state and mislead people to believe.

3 years ago

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Goomer East Weymouth, MA

They stink. At first they signed me up for a useless plan that if you used it you were going to go over the limit and they would you up to the next plan. They never set up my voicemail for weeks until I inquired. I transfered out and made sure everything was settled and now they are trying to Bill me for 2 extra months that I paid for.

4 years ago

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Peter Pan Carbondale, IL

They recently added a fee to opt OUT of autopay/e-bill, which is the deal-breaker for me. Charging a fee because I don't want to share my cc/banking details seems shady. I've filed a complaint with the FTC and the FCC, although I doubt it will do any good. I'm looking at Mint Mobile as an alternative.

4 years ago

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Mayra Ortiz Orlando, FL

I have trouble sending text messages and sometimes I have trouble receiving messages so disappointment. The messages say there unable to send my messages . I almost dont have internet and this is been going on for a long time.

4 years ago

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Lorice Tolbert North Myrtle Beach, SC

I’m trying to leave CC but when the new provider tried to port over my number it says it’s locked! It wasn’t locked 4 days ago when I activated 2 phones & one still doesn’t work. They say it’s not locked after numerous calls & chats, where do I go now? Help

4 years ago

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Jean Armelio

Consumer Cellular was a good service not anymore. Cannot access customer service without, at least, an hour wait on the phone. Once there got cut off. I’ve had it, they are still blaming Covid but they need to stop. Getting a new provider asap

4 years ago

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Allison Vincent Aiken, SC

Received both phones in the mail. I have been trying for two weeks to activate them over the phone. I have waited for hours and left 12 return call messages. Still have both phones in the box. Now my old service is cutting me off. Just can't win.

4 years ago

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JAMES DERENO Pittsburgh, PA

flip phone 11 , to sensitive keys /multiple hits of numbers , not sensitive mic ,position problems . no reception in large hospitals 1st floors . would not recommend for seniors . long time customer .

4 years ago

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glenn Cheek Dunlap, TN

called service, 15 nin waiting they had to have code. got code last 4 ss. then had to have 6 digit code. then could not help me. never get consumer cellular. after an hour and a half still, can't make calls can't call without going outside. DO NOT GET CONSUMER CELLULAR PHONE OR SEVICE

4 years ago

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FUConsCell

Beware, if your account is hacked CC will blame you. They will lock you out of your account, even when you do more than them to stop the fraud. They will accuse you of trying to scam them. They don't care about their customers.

4 years ago

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Robert Brunner Holbrook, NY

Automated system is useless . que is high so they offer call back but never call back. Auto system reset voice mail password and now the message is mail box not set up goodbye.

4 years ago

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Michael Sand Cape Coral, FL

I recently dropped a line for my granddaughter after she graduated from college. I was told my new bill will be $63. I got a bill for $79. I opened a cht with a representative to straiten out the bill. I got the runaround. The I asked for the code so I could take my paid off phone with me. Didn't get it. Now I have to buy a new phone.

4 years ago

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Jim Sills Charlotte, NC

My wife and I got seperate accounts to get the 35 g unlimited for each of us. No longer needed that much data so Icalled to add her to my account. Over an hour of b.s. before they would add her, without making it two plans on my account and a cost of over $100. Yes we will be changing carriers.

4 years ago

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Lisa King Charlotte, NC

Absolutely the worst company ever. Do not move your service here. I've only been with them about 7 months and it's been a nightmare month after month. I have 2 phones. One I keep the data turned off and they constantly say I over use my data. There is no possible way. I even took screen shots from my phone to prove it. They are flat out liars

4 years ago

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D. Mattson Duluth, MN

i would like to give them a zero....absolutlelt horrible. i bought a phone on-line so they send a confirmation email and a second email....they want to review my order. How many minutes of my life did i throw away!!?:??!! Go to hades!

4 years ago

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John Kersey Murfreesboro, TN

I had consumer cellular service a couple of years ago and was very dissatisfied with the service. After I canceled the service, I went through hell in order to get consumer cellular to release my telephone number. I would suggest that consumers avoid this company.

4 years ago

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Nicolas Sucich

Don’t do it - DO NOT ACTAVATE WITH THEASE PEOPLE- rude and belligerent service, and hours On hold !!! Better Verizon or AT&T To save $10-15 and have to deal with these people.. I don’t know if it’s worth all that. True, they did have good costumer service in the past. But that is definitely not the case anymore.

4 years ago

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Joyce Rybecki Anderson, IN

I wanted to change carriers to consumer cellular but I couldn't get the service were I live. They ran a $30.00 charge to make sure your bank we let them pull money out of your account. The person said that the $30.00 would be refunded but they have been taking $24.72 for 7 months form my bank account and I DON'T have a phone with them.

4 years ago

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Edward Walsh Watertown, CT

I have been with them for many of years, I need'd to upgrade my phone and it's been nothing but a nightmare. Try to buy this one phone and for three days now every time the price keeps changing. so gave up and keeping my 3g phone. and looking for a new carrier for service.

4 years ago

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Lisa Witter Lutz, FL

My parents had consumet cellular one phones they were told that their bill would be 20.dollars a month come to find out it was over 40.00 . My parents are on disability and retired. When they told me I switch them to Spectrum and their bill is 14.00 a month I would not recommend consumer cellular to anyone.

4 years ago

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Mike Murray Miami, FL

This company is awful in a million ways, which you’ll know if you take any time to read about them, but I just want to point out that they will refuse to port your number to another carrier so be very sure that you want to use them forever or change numbers.

5 years ago

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KBlanco Altamonte Springs, FL

Consumer Cellular are Crooks. They offer one price, but later charge much higher. They claim no contracts. I told them to close my account- they continued to charge me. These crooks also don’t have the data coverage they claim. Avoid at all costs!

5 years ago

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David Bond Franklin, KY

It took for ever just get started. They lied about being able to keep my old phone and number. Had to go through 2 different sim cards, numerous calls to customer service and they still get everything done. I would not recommend Consumer Cellular for my dog. Worst phone service of all time

5 years ago

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Bcsteele Black Mountain, NC

Extremely disappointed. Ordered and paid for a phone a week ago. Paid for expedited service. Phone hasn’t been received and customer service is beyond useless. They were actually rude and condescending. Maybe it has to do with my being a senior?

5 years ago

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Jeff Paine Washington, DC

Sometimes calls don't come it; sometimes I can't call out. More often the quality is soo bad I have to ask the other person to call back using my land line. And I havae never been able to get someone from Consumer Cellular on the line.

5 years ago

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Bob Bellah Knoxville, TN

Awful company, so many things wrong with this company there is not enough room to state it all. No notification of a voice mail, person calls you it might show up or it may not. Don’t waste your money.

5 years ago Edited January 26, 2022

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Randall Knoxville, TN

BEST PLANS for the money! They don't hype all the frills to entice you sign on. Very simple to understand billing!

5 years ago

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William Carocari Branford, CT

BUYERS BEWARE . The thirty day "No risk" return will not apply if you purchase your phone from some one other than Consumer Cellular directly. I made my purchase at Target and found on trying to return it at twenty-two days that the Target return policy ( twenty days) applied so I am stuck with a phone. Customer Service was of no help.

5 years ago