Name: Consumer Cellular
Rating: 4.5

star star_border star_border star_border star_border

Nikki Fort Mill, SC

Worst cell phone provider ever!! If I could give them no stars, I certainly would. I left them to sign up with another, much better and much less expensive cell phone provider. They put an erroneous blot on my credit (which has always been outstanding) because they insisted that I pay the difference for the one day over my due date. I did give them the difference for that one day, which was later agreed upon by one of their employees, but they then billed me and insisted that I pay the entire next month, which was ridiculous. My advice to anyone thinking of signing up with them....don't!!!!!

6 years ago

star star_border star_border star_border star_border

Franklin Newport, RI

Just a horrible team stealing money from senior citizens disguised as if they care..I see their ads on TV and I get angry . They act like you're missing a good deal.. I quit shopping at Sears because they sold their phone I quit AARP because they advertise their phone... if you get so many dropped calls that's what I was paying for just bad service I could get and if you find a mistake with them they will lie and try to make you feel like you're senile. So don't have a stroke find a Honest Company!

6 years ago

star star_border star_border star_border star_border

George Weigel Pittsburgh, PA

I was so hoping our switch from AT&T to Consumer Cellular would be a good move because the rates were cheaper and the customer service reportedly was very good. The problem was that we had so many dropped calls and holes in service area that we were forced to go to a more expensive company to get reliable service. Our Consumer Cellular service even varied depending on what room of our house we were in... and we're in a metropolitan area, not out in the boonies.

6 years ago

star star_border star_border star_border star_border

Cathy Columbia, SC

LIES from the get go. Ruined my phone by requiring me to put their sim card in it. They FAILED to establish service. Now they are BILLING me for service I never had. The phone doesn't work, but they are saying I had data charges. HOW???? On a phone that doesn't work and has been OFF since they FAILED to get it to work, could I possibly have data services???? Not to mention, I don't even know HOW to do data on a phone. I have now spent over two HOURS on hold for their so called award winning service that does NOTHING but RUIN a perfectly good phone. NEVER AGAIN.

6 years ago

star star_border star_border star_border star_border

Anonymous Columbia, SC

Hard pull on credit without even informing me my credit would be pulled. This is bad business. The day after I signed up I got the following alert from my credit monitoring svc.... You have 1 recent hard inquiry Hard inquiries from things like credit applications can stay on your report for up to 2 years, but their effects tend to fade over time.

6 years ago

star star_border star_border star_border star_border

Louis E Nady Indianola, IA

I would give them zero stars if allowed. If you the call back feature that is suppose to keep you place is line is a total lie. There flip phone require to be charged everyday and according to them is normal. I have going back to Version where the phone only needs to charges every couple of weeks, I visited by bother and could not get a signal but my version account never had an issue. Poor phones and coverage.

6 years ago

star star_border star_border star_border star_border

walter henshue Dexter, MI

I have tried a half dozen times to contact you with on results. then you call me and tell I need to talk tp representative and please hold for the next rep and while I am patiently waiting for this to happen you hang up the line if this your idea of service I dont want anything to do with your co. three times they said they would send us cards to see if our phones would work still waiting for that too need I say anymore about your service I dont think so

6 years ago

star star_border star_border star_border star_border

Gordon Riverton, UT

I have had Consumer Cellular handle my cell phones for over 2 years. I recently tried to switch my home phone over to them. It has been a disaster!! Their service is fine, their customer service is terrible. I know they say it is award winning but if you really have a problem that needs more than just superficial help you will be disappointed. You can never get back to the same person. I had to call over and over and explain my problem over and over. They don't listen well for unique problems and they pass the buck extremely well.

6 years ago

star star star star star

Bill W. Burlington, KY

I’ve never had a problem with the phones or customer service. Price is cheap, 3 phones cost me about the same as one phone at Verizon.

6 years ago

star star_border star_border star_border star_border

PAL Pittsburgh, PA

Twice my husband and I have gone to target in Monroeville,pa to get consumer cellular and twice we have gone home empty handed. What is with the techs that are either not trained right or are not showing up for work at the time it says they will be there. Does nobody start work on time anymore? Very bad for business. Guess I will be staying with Verizon!!!!!!!!!!!!!!

6 years ago

star star_border star_border star_border star_border

Mark Mclellan Erie, PA

My wife and I purchased 2 phones in Jan. of 2019. My wives phone has not worked for 8 days after numerous calls with tech support and supervisors still not working. I mean hours on my phone to correct the problems, The last call to tech support they pinged my phone and now it will not work. These are the kind of people you deal with at Consumer Cellular. Of course they tell you the lines are still active and they "Understand how I feel" . Just a corporate bull line that they are trained to say. My experience stay far far away from this company.

6 years ago

star star_border star_border star_border star_border

Joe Pensacola, FL

Terrible!! My father died and they continued to bill me for his account despite me providing them with his death certificate and no phone usage whatsoever. I had been promised only his card would ever be billed yet they latched onto to me after his death. I have excellent credit and did not want to jeopardize that. This company is completely cruel and heartless and I have spent hours on hold on the phone as you can never get through to them. Horrible customer service, poor responsiveness, understaffed and unprofessional. I could not be more disappointed.

6 years ago

star star_border star_border star_border star_border

Jay Haverhill, MA

The price might be right but the customer service is pathetic. Long wait times on the phone and after a 1 hr phone call trying to solve the issue of phone not working tech does factory reset and erases all pictures. Phone still won't work. Sends me to target and electronic employee calls them. He wants to replace sim card they won't let him. Phone has message defective sim card. After 3 hrs. sim gets replaced phone works. Pay the extra and go somewhere where they know what they're doing. Called cc and they are "sorry" . Phones only 6 months old. Taking my business somewhere else.

6 years ago

star star_border star_border star_border star_border

Anna Lehigh Acres, FL

I had to cancel my Consumer Cellular services because they gave me false information was told that my bill was going to be like around $25 and it turned out to be$46.80 which was far more than what I was paying with the Cricket. With cricket I got the $40 plan with autopay which they deduct $5 every month so I now am paying $35 per month which I think that's a much better deal and it's unlimited everything

6 years ago

star star star_border star_border star_border

Lars Marion, IL

The device and cellular service was fine but the customer service was terrible. I talked to them 5 times about the same issue as the promised followups and fixes never happened and their explanation changed everytime. I'm so glad I did a test run with them before switching my primary number - I really dodged a bullet.

6 years ago

star star star star star

Walter Cachia

No issues with support or service. Consumer Cellular offers a wide varity of plans and easy upgrades or down grades should a cusomers need change.

6 years ago

star star star star star

Thelma P Leatherbarrow Norwalk, CT

Absolutely wonderful customer service reps, attentive to problems!! Had a few issues and they were addressed promptly, never without service !!

6 years ago

star star_border star_border star_border star_border

John Atencio Denver, CO

Consumer Cellular is a bad customer service company. They shut my phones off with no notice even though they has received my payment on time. It took 2 hours on the phone to get reconnected. They take the approach that they are always right and the customer is always wrong. They made me pay for a phone that was ordered and never received saying it was my problem to turn my phones back on.

7 years ago

star star_border star_border star_border star_border

Walt Grand Rapids, MI

Their phones are way overpriced. Double the price. They are also locked so you can't use them on any other cell phone provider either. Text messages took forever to go through and with phone calls. Half the time there was no internet service. I sent an email to customer service and he did not address any of my issues but instead told me I should call.

7 years ago

star star_border star_border star_border star_border

sage Laredo, TX

I was with consumer cellular for about 8 years and during those times called CC a few occasions. Besides the first year, the rest of the times it was a nightmare to get to the Customer service, and at some point, I gave up calling them all together because of the extreme wait time and many rude reps. After they become unbearable with service and talk time limitation I had to find me some better option, and oh boy there were tons of them screaming for new customers with very attractive plans half price of consumer cellular. I am happy I left.

7 years ago

star star_border star_border star_border star_border

Cathie Edmond, OK

The customer service with this company is atrocious. I have had alot of trouble with them from day one, but never switched to someone else. I am switching now immediately. They did a factory reset on my phone and lost all of my photos. They didn't care. They even had the audacity to suggest I purchase an app that can recover them. It was 100% their error and I am supposed to pay out of my pocket to fix their mistake. I filed a complaint with the BBB and I am looking into a lawsuit. I needed some of those pictures for court and consumer Cellular was like oh well.

7 years ago

star star star star star

Tricia Medford, OR

great company! This is the only company where I've been notified that they are given you more (talk time; data; text) without raising rates

7 years ago

star star_border star_border star_border star_border

Noel Curb Salado, TX

They need to give minus values for this deceptive company. Dealing with it has required my dealing with a consortium of liars and incompetents. Their assurances are fraudulent with respect to service area, customer financial risk, technical assistance, regional service partners, etc. I don't know who or what J.D. Power is, but if he/it recognizes the quality of this company, he/it must be either uninformed or equally incompetent.

7 years ago

star star_border star_border star_border star_border

Carl K Milwaukee, WI

I waited over a month for them to send the correct phone after they sent the wrong one. They were holding it waiting for me to 'verify my address'. They made NO attempt to contact me and had the nerve to start billing me before I was even able to use the service. The person I talked to was NOT apologetic at all of holding my phone. I cancelled the service before I even started

7 years ago

star star_border star_border star_border star_border

M. Scott Downing Springfield, VA

Today is 5 September and I have just received my Consumer Cellular bill. It is due 16 September and the company wants me to send in the payment 10 days before the due date. I have talked to company representative -- including supervisors -- approximately five times. The only thing they can offer is that there is no way they can change their billing cycle or I can use their auto-pay system. There is no way I will let them have access to my credit card unless I review the bill first, They would rather lose a customer than solve a customer problem. End

7 years ago

star star_border star_border star_border star_border

Marcie Katy, TX

In May 2018 I switched from T Mobile, who I had been with for 16 years, to Consumer Cellular. Each day I receive up to 15 telemarketing calls. This had never happened with T Mobile. I called Consumer Cellular and they deny this. I put my number on The Do Not Call Register but that has not helped. I want to keep my number because my family, friends and businesses have it. They should not be allowed to sell phone numbers.

7 years ago

star star_border star_border star_border star_border

Kyung Lee Rogers, AR

My plan was just talk but the company automatically upgrade the plan continue. I supposed pay $15 for talk but the company has charged $30 because of using text and data. Even though I did not use a text but upgraded because of coming text from others. I had asked several times to block text and data but it was not blocked ever. I have never experienced like that from other carriers. The consumer cellular phone is cheating me.

7 years ago

star star star star_border star_border

Michael Henricks Cadet, MO

They started out with okay service. Other plans are the same and some much lower price for unlimited everything. But most of all is they will not let you go, they just keep on charging you even after you close your account

7 years ago

star star star star star

Karen Groh

Great service, great responsive customer service; great rates. Enables user to adjust service coverage online monthly if needed.

7 years ago

star star_border star_border star_border star_border

l hess Redmond, WA

Bad Bad...If you like waiting 1 to 1 1/2hours to get a question answered then you will like Consumer Cellular!!! My time is more valuable. Also their "automatic" upgrade if you exceed your monthly allowance results in a new non-competive rate.There are better companies out there.They also lost their "Best Customer Rating" sometime ago.Please read the other reviews.

7 years ago

star star star star_border star_border

Elizabeth Schleisman NC

Had this service for about 3-4 yrs. The customer service hold is really long. However, once on with a support rep, they were very helpful and resolved issues. The service uses Tmobile and ATT cell lines. So the service is the same as these 2 companies, depending on which SIM card you have in your phone.

4 years ago

star star star star star

Estraleda Roberts Houston, TX

Customer service is first class, I had problems with the chip and the next two days it was at my door. Every time I call its right here in the USA, I love that.

4 years ago

star star star star star

Bethany Bacon Lakeville, MN

Comsumar Cellular is the best cell phone company ever. They are extremely helpful and knowlegable with customer service; they genuinely care about their customers.

4 years ago

star star star star star

Continuing Customer La Porte, TX

Consumer Cellular has been great. Their prices are reasonable. I've had no problems wit them. The one time I used customer service was smooth sailing.

5 years ago

star star star star star_border

Grote Bag San Jose, CA

Value, they provide value. My bill with CC is less than half what Verizon charged me. Best part is if you are approaching your limits you are alerted in advance and offered ways to solve that problem in advance at no charge.

5 years ago

star star star star star

Sue Flederbach

Great customer service. Affordable phone plans.

4 months ago

star star star star star

Beverly Dale

Best value for the money. Customer Service is outstanding.

4 months ago

star star star star star

Janet Mary Lee

Fast safe delivery! Appreciate your company!

4 months ago

star star star star star

Mike Morway

Provide quality service at a very reasonable price.

4 months ago

star star star star star

Jennie Nielsen

Summer was outstanding in helping us set up everything.

4 months ago

star star star star star

Lauren

Love the fact that I was able to get a new phone so quickly

4 months ago

star star star star star

bill pankuch

Great cell service for the price.Cant go wrong

4 months ago

star star star star star

Helen Lydon

Staff always answers the call & are extremely helpful.

4 months ago

star star star star star

Anne Williams

Fast shipping good rates. I like consumer cellular

4 months ago

star star star star star

Michael

The agents we dealt with were amazimg. Thank you

4 months ago

star star star star star

shirley rovinsky

Helpful with installation and trouble shooting

4 months ago

star star star star star

Holly Johnson

Stacy was fantastic!! Give that gal a raise!!

4 months ago

star star star star star

Nicholas Merkling

Great experience overall everytime, definitely recommend

4 months ago

star star star star star

James Leone

Quick shipping, easy set-up. Everything as expected.

4 months ago

star star star star star

john ramsay

Customers Service tech support was excellent.

4 months ago