Name: Consumer Cellular
Rating: 4.6

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Tricia Medford, OR

great company! This is the only company where I've been notified that they are given you more (talk time; data; text) without raising rates

7 years ago

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Noel Curb Salado, TX

They need to give minus values for this deceptive company. Dealing with it has required my dealing with a consortium of liars and incompetents. Their assurances are fraudulent with respect to service area, customer financial risk, technical assistance, regional service partners, etc. I don't know who or what J.D. Power is, but if he/it recognizes the quality of this company, he/it must be either uninformed or equally incompetent.

7 years ago

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Carl K Milwaukee, WI

I waited over a month for them to send the correct phone after they sent the wrong one. They were holding it waiting for me to 'verify my address'. They made NO attempt to contact me and had the nerve to start billing me before I was even able to use the service. The person I talked to was NOT apologetic at all of holding my phone. I cancelled the service before I even started

7 years ago

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M. Scott Downing Springfield, VA

Today is 5 September and I have just received my Consumer Cellular bill. It is due 16 September and the company wants me to send in the payment 10 days before the due date. I have talked to company representative -- including supervisors -- approximately five times. The only thing they can offer is that there is no way they can change their billing cycle or I can use their auto-pay system. There is no way I will let them have access to my credit card unless I review the bill first, They would rather lose a customer than solve a customer problem. End

7 years ago

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Marcie Katy, TX

In May 2018 I switched from T Mobile, who I had been with for 16 years, to Consumer Cellular. Each day I receive up to 15 telemarketing calls. This had never happened with T Mobile. I called Consumer Cellular and they deny this. I put my number on The Do Not Call Register but that has not helped. I want to keep my number because my family, friends and businesses have it. They should not be allowed to sell phone numbers.

7 years ago

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Kyung Lee Rogers, AR

My plan was just talk but the company automatically upgrade the plan continue. I supposed pay $15 for talk but the company has charged $30 because of using text and data. Even though I did not use a text but upgraded because of coming text from others. I had asked several times to block text and data but it was not blocked ever. I have never experienced like that from other carriers. The consumer cellular phone is cheating me.

7 years ago

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Michael Henricks Cadet, MO

They started out with okay service. Other plans are the same and some much lower price for unlimited everything. But most of all is they will not let you go, they just keep on charging you even after you close your account

7 years ago

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Karen Groh

Great service, great responsive customer service; great rates. Enables user to adjust service coverage online monthly if needed.

7 years ago

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l hess Redmond, WA

Bad Bad...If you like waiting 1 to 1 1/2hours to get a question answered then you will like Consumer Cellular!!! My time is more valuable. Also their "automatic" upgrade if you exceed your monthly allowance results in a new non-competive rate.There are better companies out there.They also lost their "Best Customer Rating" sometime ago.Please read the other reviews.

8 years ago

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Elizabeth Schleisman NC

Had this service for about 3-4 yrs. The customer service hold is really long. However, once on with a support rep, they were very helpful and resolved issues. The service uses Tmobile and ATT cell lines. So the service is the same as these 2 companies, depending on which SIM card you have in your phone.

4 years ago

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Estraleda Roberts Houston, TX

Customer service is first class, I had problems with the chip and the next two days it was at my door. Every time I call its right here in the USA, I love that.

4 years ago

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Bethany Bacon Lakeville, MN

Comsumar Cellular is the best cell phone company ever. They are extremely helpful and knowlegable with customer service; they genuinely care about their customers.

5 years ago

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Continuing Customer La Porte, TX

Consumer Cellular has been great. Their prices are reasonable. I've had no problems wit them. The one time I used customer service was smooth sailing.

5 years ago

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Grote Bag San Jose, CA

Value, they provide value. My bill with CC is less than half what Verizon charged me. Best part is if you are approaching your limits you are alerted in advance and offered ways to solve that problem in advance at no charge.

5 years ago

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Connie Simms

Everything worked. The instructions for activation were easy to follow.

6 months ago

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Melody K.Turner

A real person answered all my questions & walked me thru everything

6 months ago

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Ro L. Peace

Fast delivery. Love the new phone and it was easy to set up. Thanks

6 months ago

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Sam Nettles

I received my new phone on time and it is working great so far

6 months ago

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robbyandannal@bellsouth.net

Good cell coverage and excellent help in swapping cell carriers.

6 months ago

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Sue Yarger

Love the new Google phone and looking forward to learning more about it.

6 months ago

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Robert Goff (Bob)

Very easy to switch from AT & T. Even if they didn't want me to leave!

6 months ago

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Aubrey Foster

Everyone very professional. Looking forward to being a customer.

6 months ago

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Tom Peckham

This is a great product, excellent service, at a truly affordable price.

6 months ago

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James Linden

Easy setup, fast delivery, and great help from customer service

7 months ago

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Robert Lipkind

The order process was very easy. Delivery received on time!!

7 months ago

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Chris White

The agent was very helpful over the phone with the entire process.

7 months ago

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Deb Rosati

I was surprised the phone doesn't come with it's own way to charge it, that's extra

7 months ago

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Mark Dothager

We have been a cc for several years, enjoy the phone and the service greatly.

7 months ago

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Ron

Lady on phone helped me all way through till I got phone up and running

7 months ago

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Mary Synwolt

Awesome service! I love my new phone and activation was simple.

7 months ago

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James Hines

I haven't noticed any difference in my service but my bill is half as much.

7 months ago

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Lucy Kliethermes

Liked the ease of ordering a new phone and length of time to receive order.

7 months ago

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Michael Hoffman

Easy to order new phone. Nice selection of new phones to choose from.

7 months ago

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BILL STELL

Very knowledgeable and professional. Answered all questions.

7 months ago

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Jerry Miller

Very helpful. Although I was having a difficult time activating phones, she stuck with me.

6 months ago

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Clarence P Zeigler

sign up and switch over was EASY AS PIE! I didn't like all the game apps being dumped on my phone.

7 months ago

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Senior consumer Philadelphia, PA

Another scam on seniors. Horrible, incompetent, rude customer service reps with heavy foreign accents that are near impossible to understand, working from their U.S. home with distractions in the background. Find another phone service for yourself or your loved one.

2 years ago

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Darrick Finan Nassau, NP

They decided to leave T-Mobile network and leave me with $$$ in international charges and NO way to stop hitting a t mobile limit for international calls…… even after talking to the Us based customer service (limited hours) No help at all so frustrating

2 years ago

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Kathy Le Melle Vacaville, CA

I’ve been a Consumer Cellular customer for 3 years and they terminated my service before notifying me that my payment didn’t go thru. For 3 years, I never missed a payment so I requested an extension. They told me no because the service was already suspended.

2 years ago

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Phyllis Moore Columbus, OH

The worst cellphone company I ever had. If there is a zero for your service that’s exactly what you would get. They try and get over on the elderly and that’s one of the worst things that they are good for. All I can say is run,run,run as fast as you can away from consumer cellular. A nightmare in the works!

2 years ago

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Lisa Young Woodland, CA

The coverage was poor. The calls dropped often or I could not make calls because of the poor network service. I would not recommend this carrier, especially in small towns or rural areas.

2 years ago

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Lynn Parker Dallas, OR

The wait time for customer service is 30-45 minutes. When I called to cancel my service the service representative tried to talk me out of it and then hung up on me. It took me another hour to get them to answer the phone when I called back. I have spent a week trying to get them to release my phone number so I can use it with my new phone.

2 years ago

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Jim Lund Los Angeles, CA

This is incorrect on this write up as they do offer unlimited data. 2 phones for unlimited everything.

3 years ago

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J B

I have 4 lines with CC. Unlimited talk, text & data. My daughter used (per cc), an excessive amount of data in a short period of time. The shut off her data and throttled all 4 lines. I called them and was told CC customers are a low priority to AT&T who own the towers that CC borrows.

3 years ago

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Gary Bernegger Appleton, WI

First I must say that their customer service tried to be helpful and was US based - spoke good English. However, after signing up for the three line plan, I gave up after five days as they were never able to port our numbers over and activate our phones. Very disappointing experience overall.

3 years ago

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Elizabeth

Consumer Cellular has poor customer service, unempathetic representatives, and expensive and inconsistent pricing for their plans. Every month, the plan price increases. I would not recommend Consumer Cellular to anyone because they are not the best cell phone provider, as they state and mislead people to believe.

3 years ago

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Goomer East Weymouth, MA

They stink. At first they signed me up for a useless plan that if you used it you were going to go over the limit and they would you up to the next plan. They never set up my voicemail for weeks until I inquired. I transfered out and made sure everything was settled and now they are trying to Bill me for 2 extra months that I paid for.

3 years ago

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Peter Pan Carbondale, IL

They recently added a fee to opt OUT of autopay/e-bill, which is the deal-breaker for me. Charging a fee because I don't want to share my cc/banking details seems shady. I've filed a complaint with the FTC and the FCC, although I doubt it will do any good. I'm looking at Mint Mobile as an alternative.

3 years ago

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Mayra Ortiz Orlando, FL

I have trouble sending text messages and sometimes I have trouble receiving messages so disappointment. The messages say there unable to send my messages . I almost dont have internet and this is been going on for a long time.

3 years ago

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Lorice Tolbert North Myrtle Beach, SC

I’m trying to leave CC but when the new provider tried to port over my number it says it’s locked! It wasn’t locked 4 days ago when I activated 2 phones & one still doesn’t work. They say it’s not locked after numerous calls & chats, where do I go now? Help

3 years ago