Name: Consumer Cellular
Rating: 4.5

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Dennis Ferguson Seattle, WA

I just received my first invoice. I was quoted $92.00 per month in writing. The invoice was $102.00. My quote in writing did not include taxes and fees. I left AT-t and their quoted price was exactly what I paid.

6 years ago

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Rocco V. Hudson, NY

I dumped this outfit a couple of years ago due to their completely incompetent tech support. My wife chose to stay with them. Eventually, she needed a replacement phone, with a extra-cost warranty, which they now will not honor. I have since learned that ANY company recommended by AARP or Consumer Reports is to be AVOIDED AT ALL COSTS!!!

6 years ago

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Peggy Sinden Blue Springs, MO

I like that I don't have to worry that I have enough minutes and that they are always there when I need them.

6 years ago

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Anonymous

Threre are definitely customer service friendly. It would be a no brainers for them to offer a military discount to Veterans.

6 years ago

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Virginia Cleveland, TN

This phone gives me everything I need for a total charge of $31.08 monthly. What more needs to be said!!

6 years ago

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Linda B Bethel, CT

I love that they automatically bump your plan to the next level if you reach a limit so no penalties

6 years ago

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Sharon Humphries Wellford, SC

Great company! Get good area coverage, and always there to help you with any problems, great customer service!

6 years ago

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Russell American Falls, ID

I tried to get it and i they said i needed a sims card so i ordered it and paid $10 to get it shipped faster now they will not ship the sims card and they will not refund my money and they will not turn service on so I'm screwed out of $10 if you want to throw your money away this one is good for that

6 years ago

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Thomas Groveport, OH

Good prices. Only problem was service in eastern North Carolina when we stayed at a place about 60 miles west of the Outer Banks.

6 years ago

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Helen Locklear Pembroke, NC

I've been with the company and I love it. I called and requested a specifi phone and now I am enjoying it.

6 years ago

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Cheerful1 Dublin, CA

Company would not refund money when my mom died. Charged the time used for calling to cancel. Never answers call to cancel on hold for hours. Had to use menu to add service to finally talk to customer service. I would give customer service a zero star if I could.

6 years ago

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charles richmond

Customer service representatives are always prompt to try to answer your questions and solve any problems.

6 years ago

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Lovis Williams Okeechobee, FL

Where is the 0- Star Rating? To give this pitiful company a fraction of a star is over rating them. If you live in Florida their coverage is weak at best. They offer no resolution to problems and continue to apologize for their scam artist company. Never Again,

6 years ago

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Coramsfield Essex, MA

3 sets of SIM cards, and $135 later it still doesn't work. They make setting up wi-fi calling impossible which means if there is no cell service on the network they pick for you, there is no service. Also, make absolutely certain that your service is canceled when you cancel it.

6 years ago

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David Milwaukee, WI

Money hungry company that preferred to lose a long time customer over $4.65. On top of it they have an automatic upgrade system which causes your bill to go up without your consent. Customer service people usually sounded very nice till after I paid my last bill and they overcharge me with no solution to the problem. Never again.

6 years ago

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Samuel L Upchurch Marble Hill, MO

Consumer Cellular sucks you in with there 30 day free trial then make it near to impossible to cancel. Called to cancel waited 30 minutes then gave up. They are quick to talk to you when signing up but you can't get anyone to talk to you when you want to cancel.

6 years ago

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Screwed over Marceline, MO

My dad had it. They increased his bill for no reason with no use on his phone for two months then when he canceled and asked the Neal B. Customer service was anything but customer service. He was a jerk and tried to talk down to him.

7 years ago

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June Pittsburgh, PA

Bought an unlimited plan with data and texting. They took weeks to turn both on. I could get calls but nothing else. Had to contact them 6 times. Now asking for a credit for lack of service. Kept being told that I had to wait for the monthly billing period to end to get a credit. They already deducted from my bank for the payment though.

7 years ago

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Roxy West Sacramento, CA

You cannot send photos with texts without using your data. Also, it turns every text message into a multimedia message, for which you have to use data. The customer service rep told me I can't use wifi for these--I must use data. Lots of times I can't get a connection. I thought ATT was bad, but I've actually found a carrier that's far worse.

7 years ago

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Gary Welch

Good coverage area. Not locked into a contrac and you can adjust your plan at anytime without extra cost.

7 years ago

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john a williams Rocklin, CA

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

7 years ago

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MICHAEL MILBURN

Because they are the best in the field, great customer service, excellent tech dept of you have pproblems.

7 years ago

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Patricia Rossi Tucson, AZ

Ideal for anyone looking for a good product, good service and great pricing. I took advantage of a special promotion and could not be happier.

4 years ago

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George Head Brookfield, MO

Been with them since right after they started advertising. This is a great cell phone provider. No one beats their rates and service.

4 years ago

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Claudia Harper White Haven, PA

Cost saving in a time when we are all trying to survive. Service as good as, if not better than Verizon, which we previously had.

5 years ago

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Sharon Lester ,

Customer service is great, prices are awesome, more phones added to their products line and the discount doesn't hurt either.

5 years ago

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HighlyCritical Newton Center, MA

NEVER had a problem, yet. Bills are consistent, fair, without hidden fees and charges. Wish I'd switched to this company years sooner!

5 years ago

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Alan Blevins

Good customer service. Good coverage, good price

4 months ago

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Harriet Butterfield

The website is absolutely positively horrible. There is no way anyone can navigate through it least of all seniors.

4 months ago

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Julie Carson

It was an easy process and the savings are great!

4 months ago

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Sheila ottman

How fast the phone arrived after I ordered it.

4 months ago

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Cindy Boggess

Product arrived on time. Product as advertised.

4 months ago

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Phyliss Coleman

We like the price, but are having difficulty with cell service in our home.

4 months ago

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Ali Jariri Carmel, IN

Very bad company prices go up each month and i started with 2 line and they gave me hell when i tried to separate the family plan. I had to port my numbers out because they refuse to separate the lines.

1 year ago

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Genny Castrodale Chicago, IL

Pretty good coverage. Pretty good price. Now have to wait on long hold to get a hold of someone. Then I was told “our systems are updating. Call back in 3 hours.”

2 years ago

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The Truth Channel Bristol, TN

1st two months, my CS phone would chew up data while I thought I was on my home Wi-Fi. Settings>Cellular> Cellular Data (off)

2 years ago

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Susan Bowes Aberdeen, WA

i had the service several years ago and it was no better then a state phone it dropped calls but they didn't tell you when you went over your plan so i was stuck with a large bill

2 years ago

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Joseph Fusco-Kunes Columbus, OH

Absolutely the worst customer service if you get a person. Charged me after closed account for additional months. I would not pay and it went to collections whom I explained the situation and they drop collection

3 years ago

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Terry Carstens Mukwonago, WI

While the price is OK the service is not. Many times you can't complete a call, or it goes right to voice mail. I often get emergency calls only. Not real relialble.

3 years ago

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Rich Therrien New Orleans, LA

They make it very difficult to downgrade your plan. It ratchets up, but they won't let it go back down. Customer service is closed late and on weekends. It must be their business model. Thieves.

3 years ago

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Jayce Jay Stafford, TX

bad customer service....Monica in customer service displayed horrible customer service. I do not like having to call this company; long wait times...I also always seem to get a "double" bill

3 years ago

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Jim Collins Lee's Summit, MO

The worst costumer relationship I have ever delt with in all my life do NOT Reconvened!!! Phone service is the worst I have delt with!! Don’t wast your money on this phone service!

3 years ago

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deborah berwick Branford, CT

They are the pits. You pay a bill and have the cancelled check and they said they didn't receive it and put you through hell. I guess they need to get people that do their job and can read.

3 years ago

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Shelley Gowen City of Saint Peters, MO

HORRIBLE CUSTOMER SERVICE!! If you want a cheap cell phone bill you will get just that but not without the price of the worst customer services ever!! Can I at least take the ONE star back that I am forced to give!

3 years ago

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douglas w miller Vero Beach, FL

the worst of the worst bad sevice with phone and now they want me to give them more money formy phone when i ws going to send it back to they --dont make a mistake like i did you will regret it

3 years ago

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Ben Martinsburg, WV

Have 5 devices with them. However if you need to contact customer service, you will be on hold for yours not minutes. Data plans are very experience.

4 years ago

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Andrew W Hubbard Harrisburg, PA

I am so disappointed in this company.. because someone that was living at this address they say failed to pay there bill my phone was cut off.. its wrong because when i purchased this it was only me.. can you assist

4 years ago

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Susan Larimer OH

The 2 1/2 weeks I had the phone I could not get the speaker to work or end a call or use the # keys. I had to keep calling c. s. To have it reset many times. I paid $92. for 2 1/2 weeks of non working phone

4 years ago

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David Young

Bad take vantage of seniors Increases monthly rates without notice before you use all your data then don’t want to change it back or give you credit for not using all your data bad company

4 years ago

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WD L Arlington, TX

When i signed up, i wasn't told about all the taxes and fee. I didn't realize a no contract mobile company charged fees. I cancelled after the first month. I pay $35 dollars a month for 10 gb without all those fees.

5 years ago