Name: Consumer Cellular
Rating: 4.5

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DON GIBSON Tulsa, OK

JUST STARTED SERVICE AND THEY SENT THE PHONE TO THE WRONG ADDRESS AND UPS RETURNED THE PHONE AND THEY SAY THEY GOT THE PHONE BACK BUT THEY ARE STILL BILLING ME FOR THE PHONE, WHEN YOU TRY TO CONTACT THEIE CUSTOMER SERVICE YOU ARE PUT ON HOLD AND NEVER COME BACK TO YOU. WHE

6 years ago

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Douglas Cann Naples, FL

Lousy reception, lousy transmission, extremely limited coverage (don't believe their advertising), texts are not received or sent and just try to get them on the phone, you'll be subject to endless advertising and when that's over you'll find you are 48th in line to talk to someone.

6 years ago

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yyzsfo Greenbrae, CA

Decent rates, but not enough gradations/options in plans and very problematic to use in Canada and other countries. Expect to switch to Xfinity Mobile.

6 years ago

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David Erie, PA

I placed 4 different Phone calls on 9/15 in an attempt to join..was never actually able to complete transaction......very bad customer service experience today..Reps seemed very disinterested in helping me. I was lured by the low cost of the plans but found the experience disappointing. :(

6 years ago

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Gary Pell

When I was with them I only had basic phone service but they charged me for every text message that anyone sent me. I had no way of reading them, but had to pay for them any way.

6 years ago

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Terry Kargel Denver, CO

After 3 trips to the Tech Desk at the Target in Glendale, Colorado, I was still unable to get switched from AT&T. Trip 1: I was told my AT&T PIN wasn't accepted. Trip 2: I was told my Galaxy S6 was "locked". Trip 3: I brought in the unlock code from AT&T and was told the CC person "didn't show up today". I'm done.

6 years ago

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preston deleo Uncasville, CT

i have had service with several cellular company and never before have i been hit with so many robo calls, 7 in one day all targeting seniors.. How are they getting my number. I have had this number for ever and now i have to switch carriers and get a new phone number. thanks consumer cellular.,.

6 years ago

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James Zakostelecky Hermitage, PA

received sim cards on a Friday for two lines one finally got transferred on Sunday after many calls to c.c. it is now Tuesday night and still trying to get the other transferred they keep telling me to wait three hours and it should be done I'm thinking they meant 300 hours. the savings aren't worth the hassle

6 years ago

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Chris B Waukesha, WI

I have had the service for a little more than 2 weeks and this is the worst service by far. It reminds me of when cell phones were just becoming popular. Lots of dropped calls and unable to send or receive texts consistently. I'm firing them and going with a different service. They suck!

6 years ago

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Mary R Bates City, MO

Buyer beware I never even opened the SIM card because I did not need to activate any phone on consumer cellular yet I was charged almost $35 they said once I purchased the SIM card it was activated. So not only did I give from $5 for the card I gave them $35 for absolutely nothing

6 years ago

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Eric Avinger, TX

Horrible service , if you could call it that ... The ole bait and switch ! False advertising !!! Customer service is nothing but excuses . Most of the time my phone displayed no network connection and when connected dropped calls ... Don't waste your money on consumer cellular !!!!!!!!!!!!

6 years ago

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George Nicoloff

After many years, CC jacked-up my plan to $75. I saw my wife was using her phone a lot, so I thought it (unlimited) was OK. When I checked, it turns out my average bill should have been $45. I called CC for a rebate, they said "We cannot). So I SO WITCHED TO sPECTRUM. wATCH YOUR PLAN. tHEY RIPPED ME OFF FOR OVER $700.

6 years ago

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Crystal Newville, PA

We had absolutely no service in our house or outside! It was awful. I called them, they had no answer for me. We had our phones for 2 weeks, (too long) and sent back. I ended our contract and went back to vetizon. So many problems

7 years ago

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Dennis Ferguson Seattle, WA

I just received my first invoice. I was quoted $92.00 per month in writing. The invoice was $102.00. My quote in writing did not include taxes and fees. I left AT-t and their quoted price was exactly what I paid.

7 years ago

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Rocco V. Hudson, NY

I dumped this outfit a couple of years ago due to their completely incompetent tech support. My wife chose to stay with them. Eventually, she needed a replacement phone, with a extra-cost warranty, which they now will not honor. I have since learned that ANY company recommended by AARP or Consumer Reports is to be AVOIDED AT ALL COSTS!!!

7 years ago

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Peggy Sinden Blue Springs, MO

I like that I don't have to worry that I have enough minutes and that they are always there when I need them.

7 years ago

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Anonymous

Threre are definitely customer service friendly. It would be a no brainers for them to offer a military discount to Veterans.

7 years ago

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Virginia Cleveland, TN

This phone gives me everything I need for a total charge of $31.08 monthly. What more needs to be said!!

7 years ago

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Linda B Bethel, CT

I love that they automatically bump your plan to the next level if you reach a limit so no penalties

7 years ago

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Sharon Humphries Wellford, SC

Great company! Get good area coverage, and always there to help you with any problems, great customer service!

7 years ago

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Russell American Falls, ID

I tried to get it and i they said i needed a sims card so i ordered it and paid $10 to get it shipped faster now they will not ship the sims card and they will not refund my money and they will not turn service on so I'm screwed out of $10 if you want to throw your money away this one is good for that

7 years ago

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Thomas Groveport, OH

Good prices. Only problem was service in eastern North Carolina when we stayed at a place about 60 miles west of the Outer Banks.

7 years ago

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Helen Locklear Pembroke, NC

I've been with the company and I love it. I called and requested a specifi phone and now I am enjoying it.

7 years ago

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Cheerful1 Dublin, CA

Company would not refund money when my mom died. Charged the time used for calling to cancel. Never answers call to cancel on hold for hours. Had to use menu to add service to finally talk to customer service. I would give customer service a zero star if I could.

7 years ago

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charles richmond

Customer service representatives are always prompt to try to answer your questions and solve any problems.

7 years ago

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Lovis Williams Okeechobee, FL

Where is the 0- Star Rating? To give this pitiful company a fraction of a star is over rating them. If you live in Florida their coverage is weak at best. They offer no resolution to problems and continue to apologize for their scam artist company. Never Again,

7 years ago

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Coramsfield Essex, MA

3 sets of SIM cards, and $135 later it still doesn't work. They make setting up wi-fi calling impossible which means if there is no cell service on the network they pick for you, there is no service. Also, make absolutely certain that your service is canceled when you cancel it.

7 years ago

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David Milwaukee, WI

Money hungry company that preferred to lose a long time customer over $4.65. On top of it they have an automatic upgrade system which causes your bill to go up without your consent. Customer service people usually sounded very nice till after I paid my last bill and they overcharge me with no solution to the problem. Never again.

7 years ago

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Samuel L Upchurch Marble Hill, MO

Consumer Cellular sucks you in with there 30 day free trial then make it near to impossible to cancel. Called to cancel waited 30 minutes then gave up. They are quick to talk to you when signing up but you can't get anyone to talk to you when you want to cancel.

7 years ago

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Screwed over Marceline, MO

My dad had it. They increased his bill for no reason with no use on his phone for two months then when he canceled and asked the Neal B. Customer service was anything but customer service. He was a jerk and tried to talk down to him.

7 years ago

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June Pittsburgh, PA

Bought an unlimited plan with data and texting. They took weeks to turn both on. I could get calls but nothing else. Had to contact them 6 times. Now asking for a credit for lack of service. Kept being told that I had to wait for the monthly billing period to end to get a credit. They already deducted from my bank for the payment though.

7 years ago

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Roxy West Sacramento, CA

You cannot send photos with texts without using your data. Also, it turns every text message into a multimedia message, for which you have to use data. The customer service rep told me I can't use wifi for these--I must use data. Lots of times I can't get a connection. I thought ATT was bad, but I've actually found a carrier that's far worse.

7 years ago

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Gary Welch

Good coverage area. Not locked into a contrac and you can adjust your plan at anytime without extra cost.

8 years ago

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john a williams Rocklin, CA

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

8 years ago

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MICHAEL MILBURN

Because they are the best in the field, great customer service, excellent tech dept of you have pproblems.

8 years ago

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Richard Wall

The representatives were very knowledgeable especially Jo D. The products were excellent quality at fantastic prices

11 months ago

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Patricia Rossi Tucson, AZ

Ideal for anyone looking for a good product, good service and great pricing. I took advantage of a special promotion and could not be happier.

5 years ago

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George Head Brookfield, MO

Been with them since right after they started advertising. This is a great cell phone provider. No one beats their rates and service.

5 years ago

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Claudia Harper White Haven, PA

Cost saving in a time when we are all trying to survive. Service as good as, if not better than Verizon, which we previously had.

5 years ago

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Sharon Lester ,

Customer service is great, prices are awesome, more phones added to their products line and the discount doesn't hurt either.

5 years ago

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HighlyCritical Newton Center, MA

NEVER had a problem, yet. Bills are consistent, fair, without hidden fees and charges. Wish I'd switched to this company years sooner!

5 years ago

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Connie Simms

Everything worked. The instructions for activation were easy to follow.

11 months ago

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Melody K.Turner

A real person answered all my questions & walked me thru everything

11 months ago

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Ro L. Peace

Fast delivery. Love the new phone and it was easy to set up. Thanks

11 months ago

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Sam Nettles

I received my new phone on time and it is working great so far

11 months ago

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robbyandannal@bellsouth.net

Good cell coverage and excellent help in swapping cell carriers.

11 months ago

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Sue Yarger

Love the new Google phone and looking forward to learning more about it.

11 months ago

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Robert Goff (Bob)

Very easy to switch from AT & T. Even if they didn't want me to leave!

11 months ago

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Aubrey Foster

Everyone very professional. Looking forward to being a customer.

11 months ago

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Tom Peckham

This is a great product, excellent service, at a truly affordable price.

11 months ago