Name: Consumer Cellular
Rating: 2.9

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George Nicoloff

After many years, CC jacked-up my plan to $75. I saw my wife was using her phone a lot, so I thought it (unlimited) was OK. When I checked, it turns out my average bill should have been $45. I called CC for a rebate, they said "We cannot). So I SO WITCHED TO sPECTRUM. wATCH YOUR PLAN. tHEY RIPPED ME OFF FOR OVER $700.

7 years ago

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Crystal Newville, PA

We had absolutely no service in our house or outside! It was awful. I called them, they had no answer for me. We had our phones for 2 weeks, (too long) and sent back. I ended our contract and went back to vetizon. So many problems

7 years ago

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Dennis Ferguson Seattle, WA

I just received my first invoice. I was quoted $92.00 per month in writing. The invoice was $102.00. My quote in writing did not include taxes and fees. I left AT-t and their quoted price was exactly what I paid.

7 years ago

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Rocco V. Hudson, NY

I dumped this outfit a couple of years ago due to their completely incompetent tech support. My wife chose to stay with them. Eventually, she needed a replacement phone, with a extra-cost warranty, which they now will not honor. I have since learned that ANY company recommended by AARP or Consumer Reports is to be AVOIDED AT ALL COSTS!!!

7 years ago

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Peggy Sinden Blue Springs, MO

I like that I don't have to worry that I have enough minutes and that they are always there when I need them.

7 years ago

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Anonymous

Threre are definitely customer service friendly. It would be a no brainers for them to offer a military discount to Veterans.

7 years ago

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Virginia Cleveland, TN

This phone gives me everything I need for a total charge of $31.08 monthly. What more needs to be said!!

7 years ago

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Linda B Bethel, CT

I love that they automatically bump your plan to the next level if you reach a limit so no penalties

7 years ago

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Sharon Humphries Wellford, SC

Great company! Get good area coverage, and always there to help you with any problems, great customer service!

7 years ago

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Russell American Falls, ID

I tried to get it and i they said i needed a sims card so i ordered it and paid $10 to get it shipped faster now they will not ship the sims card and they will not refund my money and they will not turn service on so I'm screwed out of $10 if you want to throw your money away this one is good for that

7 years ago

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Thomas Groveport, OH

Good prices. Only problem was service in eastern North Carolina when we stayed at a place about 60 miles west of the Outer Banks.

7 years ago

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Helen Locklear Pembroke, NC

I've been with the company and I love it. I called and requested a specifi phone and now I am enjoying it.

7 years ago

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Cheerful1 Dublin, CA

Company would not refund money when my mom died. Charged the time used for calling to cancel. Never answers call to cancel on hold for hours. Had to use menu to add service to finally talk to customer service. I would give customer service a zero star if I could.

7 years ago

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charles richmond

Customer service representatives are always prompt to try to answer your questions and solve any problems.

7 years ago

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Lovis Williams Okeechobee, FL

Where is the 0- Star Rating? To give this pitiful company a fraction of a star is over rating them. If you live in Florida their coverage is weak at best. They offer no resolution to problems and continue to apologize for their scam artist company. Never Again,

7 years ago

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Coramsfield Essex, MA

3 sets of SIM cards, and $135 later it still doesn't work. They make setting up wi-fi calling impossible which means if there is no cell service on the network they pick for you, there is no service. Also, make absolutely certain that your service is canceled when you cancel it.

7 years ago

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David Milwaukee, WI

Money hungry company that preferred to lose a long time customer over $4.65. On top of it they have an automatic upgrade system which causes your bill to go up without your consent. Customer service people usually sounded very nice till after I paid my last bill and they overcharge me with no solution to the problem. Never again.

7 years ago

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Samuel L Upchurch Marble Hill, MO

Consumer Cellular sucks you in with there 30 day free trial then make it near to impossible to cancel. Called to cancel waited 30 minutes then gave up. They are quick to talk to you when signing up but you can't get anyone to talk to you when you want to cancel.

7 years ago

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Screwed over Marceline, MO

My dad had it. They increased his bill for no reason with no use on his phone for two months then when he canceled and asked the Neal B. Customer service was anything but customer service. He was a jerk and tried to talk down to him.

7 years ago

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June Pittsburgh, PA

Bought an unlimited plan with data and texting. They took weeks to turn both on. I could get calls but nothing else. Had to contact them 6 times. Now asking for a credit for lack of service. Kept being told that I had to wait for the monthly billing period to end to get a credit. They already deducted from my bank for the payment though.

7 years ago

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Roxy West Sacramento, CA

You cannot send photos with texts without using your data. Also, it turns every text message into a multimedia message, for which you have to use data. The customer service rep told me I can't use wifi for these--I must use data. Lots of times I can't get a connection. I thought ATT was bad, but I've actually found a carrier that's far worse.

7 years ago

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Gary Welch

Good coverage area. Not locked into a contrac and you can adjust your plan at anytime without extra cost.

8 years ago

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john a williams Rocklin, CA

they do everything well. It is sometimes difficult to reach someone but they have a lot of senior customers like me so i can understand.

8 years ago

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MICHAEL MILBURN

Because they are the best in the field, great customer service, excellent tech dept of you have pproblems.

8 years ago

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Patricia Rossi Tucson, AZ

Ideal for anyone looking for a good product, good service and great pricing. I took advantage of a special promotion and could not be happier.

5 years ago

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George Head Brookfield, MO

Been with them since right after they started advertising. This is a great cell phone provider. No one beats their rates and service.

5 years ago

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Claudia Harper White Haven, PA

Cost saving in a time when we are all trying to survive. Service as good as, if not better than Verizon, which we previously had.

5 years ago

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Sharon Lester ,

Customer service is great, prices are awesome, more phones added to their products line and the discount doesn't hurt either.

5 years ago

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HighlyCritical Newton Center, MA

NEVER had a problem, yet. Bills are consistent, fair, without hidden fees and charges. Wish I'd switched to this company years sooner!

5 years ago

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Shantell

Spoke to customer service representative one day that told me one thing called two days later when I got my SIM card. Just told something totally different

1 year ago

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Diane Bauer

We have been using Consumer Cellular for 25 years and have never been dissatisfied!

1 year ago

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Mallory Wagner

Very fast service. But setting it up was not easy, but I am 70 so understandable!

1 year ago

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Jack Moats

Great so far,good customer service is always needed and CC has it as of right now,keep it up.

1 year ago

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John Martin

The support team has been very helpful. so far everything I have ask for was answered.

1 year ago

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Tracy Harwood

Switching from at&t was complicated but your customer service was patient and helpful!

1 year ago

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Greg Billigen

Always have good service and good products, all the people are very knowledgeable and helpful

1 year ago

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Dennis P

This new Moto phone doesn't react sometimes to finger touch. Several features are hard to figure out.

1 year ago

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Doreen Chapman

There is nothing to dislike. I enjoy and appreciate how easy they are to work with.

1 year ago

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Robert Mayfield

Very pleased with everything since we switched to Consumer Cellular a few years ago.

1 year ago

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Don Meckley

The instructions for transferring data from my old phone to the new phone were not at all helpful. I had to go to Youtube to figure out what to do.

1 year ago

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Billguminski

Long story. I tried to send you a review. But it wouldn't except they codes you sent me

1 year ago

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Richard Carlson

Went to update my phone from iPhone 12 to 16 plus. Entered model# or whatever but it still shows as iPhone 12, and why is it called a purchase?

1 year ago

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JJ

Had to call numerous times for help setting up my new phone. Received a different answer from every agent. Phone still is not working correctly.

1 year ago

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Peter Drexel

Two new phones, unlimited data and saving up to $20 per month by switching. Wonderful!

1 year ago

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Roy Chilson

Receiving my phone and moving my number was easy and customer service was more than helpful.

1 year ago

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Julie Morgan

Such a helpful human and so nice talk with a person and not a robot! 1000% better than AT&T

1 year ago

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Richard Pearson

New to CC wondeful rep helped my get clear of ATT and on to better and brighter things!

1 year ago

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Ali Jariri Carmel, IN

Very bad company prices go up each month and i started with 2 line and they gave me hell when i tried to separate the family plan. I had to port my numbers out because they refuse to separate the lines.

2 years ago

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Genny Castrodale Chicago, IL

Pretty good coverage. Pretty good price. Now have to wait on long hold to get a hold of someone. Then I was told “our systems are updating. Call back in 3 hours.”

2 years ago

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The Truth Channel Bristol, TN

1st two months, my CS phone would chew up data while I thought I was on my home Wi-Fi. Settings>Cellular> Cellular Data (off)

3 years ago