Consumer Cellular
Is This Your Business?3.6
Overall Score
Richard M. Koch San Antonio, TX
I have been with Consumer Cellular since Jan. 2012. They have exceeded my EVERY expectation since joining them. Their phones, accessories, talk & data plans, AND their knowledgeable, friendly (& PATIENT!) service reps are incredible! I have had nothing but great experiences with them from day one, and the folks I have referred to them feel the same way! I would not consider switching carriers - even for a cheaper rate! I plan to remain one of Consumer Cellular's biggest fans! I've NEVER been disappointed!
10 years ago
Review Source
Prayer Partner Jacksonville, FL
Aren't you always skeptical of the commercials and mailings that talk about such good deals? Well, Consumer did just what they said. We don't use the cellphone much so their bottom line of the 250 minutes with a starter contract was perfect. We used 12 of the minutes last month. But we do more texting and that's unlimited.
We couldn't be happier. And they let you know if you get close to your alloted number on the internet access. Being the great company they are, they will bump you up to the next level (which is very few dollars) and bump you back down when the cycle starts over. So, you never EVER pay an "over the limit" fee.
The commercial is right. Its the best cellphone offer around. Bar none,
4 years ago
Tera Agee
I recently switched to them and get better service for a lot less money. They use their own VPN, so you can't get hacked by using Wi-fi or Blue tooth.
8 months ago
Randall Robinson
Randall R Code #1121
Called to upgrade phones and try and get a better monthly rate (10 year customer).
1st Issue: Was told if an AARP member my rate would be $50.00. next day signed with AARP, called CC back and was then told it's only a 5% reduction.
2nd Issue: Bough 2x new phones after being told the "current promotion" allowed for a $299 price for each. when shipment arrived the Work Order paper stated the cost is $599 each, only a $600 lie.
CS said they would escalate to upper management, but I am still screwed no matter the resolve. Please listen to the "recorded for quality control" phone call and please confirm what was said, as a 10 year customer I think I deserve that a a minimum. Once phones are returned and credit card pay returned, I will be switching to new carrier.
9 months ago
Cathy Klentz
Excellent experience setting up multiple lines ,bringing our own phones was seamless.
Just two day after setup I had to travel a good distance from home and never lost coverage.
11 months ago
Karla
In general, we are quite happy with you. Only problem ever had, was with the web site and ordering. I ordered the phone 3 times and didn't succeed. Finally, the fourth time, I got thru it. Hadn't had this much trouble in the past and I had ordered a previous phone.
And yes, I do order frequently on-line.
Karla S Skabialka
11 months ago
George Fudge
Excellent customer service. Put forth extra effort to get my old number transferred. Your representatives spoke clearly and slowly enough that I was able to understand what they were saying.
11 months ago
Beth Hovland
Customer Service Agent Lisa assisted me with a problem I had related to setting up my new phone. She was professional, courteous, and most importantly to me, patient. Her instructions were concise and easy to follow.
11 months ago
P Anderson
I couldn't wait until I turned 50 so I could get Consumer Cellular and I wasn't disappointed at all. This is the best phone company with the best costumers service I've ever experienced.
11 months ago
Review Source
Edward Michal
It was technically difficult to obtain the necessary PINs from my previous carrier but the Consumer Cellular representative stayed with me and ensured that the process was finished. I could not have done it on my own, although new customers have that option.
11 months ago
Review Source
Oliver Freeman
Switching over to Consumer Cellular was a very good experience due to the excellent customer service. This made everything wonderful. I am very happy to be a Consumer Cellular customer.
11 months ago
Review Source
Wendy H
CC offers phones with a wide price range. I don't need a big, fancy phone, so am pleased with the selection. Customer service is always helpful and patient with those of us who are technically challenged.
11 months ago
Kristen Cole
Dylan was professional, patient, knowledgeable, proficient, and kind. I was beyond impressed. The customer service experience alone with Mr. Dylan was enough to make me feel like referring family.
11 months ago
Patricia Sentz
Yesterday your rep Mia was absolutely amazing. I might have been her most challenging customer EVER but she had all the patience in the world for me and my electronic illiteracy! Please give her a big raise!!!
11 months ago
charles richard
Pricing for my money and peace of mind the switch was worth the effort to switch. I had to many problems and overall concerns, that was a bit overwhelming at times. But those times and days are behind me now. Thanks for being as advertised
1 year ago
Review Source
Corey
Customer service is US based! So rare these days. We've been with CC for over 12 years and anytime we have an issue (usually with a new phone) their customer service is AMAZING! Very knowledgable, and very easy to understand. Their plans are very affordable and their coverage is like everyone else. 12 years of happiness!!!
1 year ago
Review Source
Maureen
Quinn was very helpful and friendly. It was refreshing to have a young person patiently explain features of new phone. Also best experience as there are snacks and beverages available. My wait time was minimal. When I need an upgrade I will definitely work with Quinn.
1 year ago
Review Source
Karen Barry
New phone came quickly through USPS. Everything ordered came in same package! Easy to install, however the esim card expired before receiving the phone and had to call customer service, which really was no problem because Consumer Cellular has the BESTEST CUSTOMER SERVICE!
1 year ago
Review Source
Rodney Bell
Real support agents that were easy to understsnd (i.e. spoke English well), were very helpful, friendly, and proficient. THE only issue is that I chose to remain on the line after 3 different calls to leave feedback, but each time, there was no prompt or chance to leave feedback. This was extremely frustrating!
1 year ago
Review Source
Irene Barrett
Kyle, our Switch Pro, did a superb job maintaining his professionalism and good natured demeanor during the over 1.5 hours of help that he provided. He accepted that I did not understand cell phone/service jargon and adapted his explanations without any snideness. Never a sign of impatience. He did more than good; he did wonderfully.
1 year ago
Review Source
Debee Meyer
I needed a new phone pronto, and the lady who helped me order a new one could not have been more helpful. Kudos to Consumer Cellular for their amazing customer service. I've been a customer since 2019 and have never had anything but the best service every time I've needed assistance.
1 year ago
Laura Di Orio Green Bay, WI
I have had consumer cellular for about 4 years. I have never had a problem and have traveled to many states. Mostly the east coast and I never had a problem with coverage. I like the plans, I pay less than 50 dollars a month for 2 lines. The only reason for the 4 stars and not 5 is there is no physical store to go to. You need to call them or chat on line but they have always been very helpful with any problems or questions. I will keep using Consumer Cellular.
2 years ago
glenn radel Las Vegas, NV
Purchased an iphone15plus today from las vegas store.. elizabeth took very good care of me... pointed out various features of phones helping me choose best for my needs. took the time to explain the new and different features of the phone. great asset to the consumer cellular family.
2 years ago
Amanda George IL
Consumer cellular is wonderful! I used it for about a year and it was awesome until I moved and didn't get good signal so I had to swap to another company. Everyone else I know that used it loves it. They have good devices and the signal for video chats is really steady and works well with or without wifi.
2 years ago
Debbie Littell Fredericksburg, VA
Great service all around. Monthy cost very inexpensive. Customer Service very helpful always.
The only negative in 7 years is reset password. They have the worst reset policy of any company out there. To worried about privacy. There are so many ways to allow access but their staff is not allowed to reset. NEEDS FIXED.
If not for password issue a 10 star rating for sure.
3 years ago
TheRustyScupper Clermont, FL
Changed carriers for cost. Consumer was definitely a better buy.
Had a login problem and called their USA Tech Service.
Initial person could not help, as this was a new issue.
Was transferred to a "senior tech", who thought he knew.
Fixed problem in about 5-minutes.
Other than the login issue, would have rated a "5-Star".
AND, NO WE ARE NOT PAID TO WRITE THIS REVIEW.
3 years ago
RanDanger Moline, IL
I’ve has CC for two years. I’m pleased with their coverage. Streaming videos on mobile devices works well. Using phones as hotspot is able to do Zoom meeting well.
I got Consumer Cellular Home Base in March, 2022. Call quality is OK. When the phone rings I have 3 rings to answer the phone before it transfers to voicemail. Not enough time for a home phone. I looked for hours on line to find out how to change this only to have CC tell me I can’t do that myself. I have to call their service center, tell an agent I want more rings. However, it isn’t a number of rings, it is a number of seconds limited to 30 seconds at most. They then call AT&T, the actual CC carrier, and place an order with AT&T to change the time. It still isn’t enough time.
CC caters to the elderly but this isn’t enough time for an elderly person to walk across the room to get to the phone before VM picks up the call.
I had to wait over 1 hour one time I called CC.
Not acceptable for a “consumer” oriented company.
4 years ago
MICHAEL S ROSS Sherman, TX
The phone service is excellent. The phone reception is excellent.
But it's impossible to do business with Consumer Cellular. They wine about the crippling pandemic and how it has affected their business and reduced the number of employees. I waited two hours (2 HRS@@!!!) for someone to answer my call today 3/6. Finally, I had to end the call. So I was fed up and tried to email them, using the published on-line email address. Seconds later I got a message stating the email address is unresponsive. So I tried using their chat program. I found I was 21st in line.
I entered my "chat" and found that I had to wait (FOR 21 CHATTERS!!!!!!!!!!!) FOR A RESPONSE.
I am ready to try another phone server. Consumer Cellular should add 50 cents to every customer's bill and hire enough phone operators to do the job.
4 years ago
R Hebert
Been a CC customer for 4-5 years. Always loved customer service before. The CSRs are still very pleasant and seem helpful but what they've told me and what's reality don't seem to match up anymore.
Let's start with the CC/Target "partnership." CC CSRs will tell you that you can go to Target and someone there will help you with all kinds of things like transferring your contacts, content, etc. If you call or go in to Target, tho, they'll tell you they only activate your phone. It's like when one person thinks they're in a solid relationship and the other person is looking feeling used. The target folks have told me that CC will set up appointments for customers at times when there's nobody on duty at Target. (This came up because the person told me they leave at 4pm and don't work Sundays, and Target had offered me Sunday appointments as well as a 5pm appt for that day).
Keep in mind, Target is your ONLY hope of having a human talk to you, in person, about your phone.
Then there's this situation with my hotspot. I bought it from CC a while back. Probably early 2020. it's a ZTE hotspot, it has a CC sticker inside, and it says 4G on the outside (embossed into the phone). CC keeps telling me they can't promise they'll be able to support it because I bought it elsewhere. NOT TRUE. Then they tell me they won't be able to support it because it's a 3G device. NOT TRUE. Also, they no longer offer hotspots of any make. What looks like the truth here is that they wish they'd never sold or supported hotspots. I assume they're telling other customers the same story. This really had a negative impact on how I view this company.
I got the ConnectPad. You can get unlimited data on it, for a price. I wouldn't mind that, if it shared that data with the hotspot. Guess what. No sharesies.
Also, about the ConnectPad. No flashlight. If you've ever had your power go out, you know how handy that light on your cellphone can be. It's the one thing you have with you almost all the time. Also, I'm not crazy about the power button. That's how you bring your device back when it's asleep. But the button is small and not that easy to push, and it's right next to the volume button. So if you're trying to hear a caller better, it's possible you're going to mash that button by accident and completely turn off your phone in the middle of a call. I do like the charging dock, actually. My tablet slides right in, and the magnetic connector at the bottom keeps it in place. No fumbling with the usb connector, trying to figure out which way is up. But it's inconvenient to carry with you.
So I'm looking around. I don't have very good coverage where I live, and the AT&T sim option has worked out for me. I really don't want to jump to AT&T. I wish Consumer Cellular would go back to being the nice company it was.
4 years ago
Rik Bonds Grove, OK
I've been with CC since July, as a veteran, disabled and trying to make the most of my budget, CC offered "Unlimited t,t and data. It is only unlimited as long as you stay below their threshold. I travel occasionally and find myself being charged for using to much data....I really don't understand why "unlimited" requires up charging.....Is this false advertising or am I misinformed? I was with Tmobile for 12 years and was never upcharged for anything and it was about 112.00$ per month including international service, now am paynig approx. 50.00 per month but with service and billing issues. No international etc. Have I made a mistake?
4 years ago
Carol UT
Taking advantage of SENIORS. EACH BILLING IS HIGHER WITHOUT REALIZING MANY SENIORS LIVE ALONE AND ARE LONELY AND THE CELL IS THE ONLY COMPANION AND NOT REALIZING CHARGES ARE ADDING UP. CANNOT AFFORD THIS SENIOR.PLANS ENDORSED BT AARP
4 years ago
Sarah Jamieson Cherry Hill, NJ
I actually used Consumer Cellular for 4 years and it was great. Good coverage, good price, no issues. However a few weeks ago both my husband's and my phones stopped getting data. Both our phones showed full bars of LTE or 5G in his case with an iPhone 12, but besides talk/text, could not be used for anything unless they were on wifi. We called customer service and they were unfriendly and unhelpful, treating us as if we were 75+ years old and not knowing how to use a phone... "try going outside" and "try getting a new sim card" were the best they could offer.
We're moving soon and our new place doesn't have great internet options, so we decided this was clearly the right time to switch to a new plan with a different carrier that would cover our phone and internet. But it took forever to finally get CC to approve our port out request and shut down service. After the first couple requests were denied I called and found out you need a special one time pin (maybe that's on me for not realizing), which the customer service rep begrudgingly gave me while grumbling about us leaving. After this the port was denied once again, so I called and spoke to yet another clueless, unfriendly representative. After another wait on hold, the call dropped and that was the last I heard from them before the port was finally completed. Good bye Consumer Cellular. When there were no problems, it was good, but customer service is terrible.
4 years ago
Rob Adamsville, TN
We have unlimited everything, including Unlimited Data, which this article says is not available. We have had good service, since they use at&t towers and no issues in the time that we have been with this company. The only time we have had to contact Consumer Cellular for some assistance on how to do something, they were very helpful and nice.
4 years ago
John Hendersonville, NC
I 've used CC for 3 years; I've never had a problem. My son and daughter use and recommended CC-they're west coast, I'm east. CC support has been great and patient. I don't know when this review was written, but they do offer an unlimited data plan. I've had ATT and Verizon in the past- you couldn't pay me to go back.
4 years ago
Lisa Bantau Coeur d'Alene, ID
I have been with them for 8 years. It just goes to show those other cell companies that if you treat your customers right you don't need to tie them into a contract! The customer service has always been exemplary and the phone service is just as good as AT&t and Verizon
5 years ago
Tim Leaman Cincinnati, OH
Company offers good service and fair rates but doesn’t have a decent flip phone. Have had a few Doros now and this latest 7050 is a piece of junk. So many issues, i.e. fails to ring, texting is terrible, slow, and impossible to get correct fonts and letters correctly at times. Can’t hear as clearly as the old one! Get a decent inexpensive phone for us old farts who don’t spend all day taking selfie’s!
5 years ago
Lisa C Johnson Catonsville, MD
My husband has Consumer Cellular. He has the basic plan. He just wants to make calls and doesnt want the internet or texting features. The plan is inexpensive because of what he has. The amount is deducted by autopay. We really dont have any dislikes about this company.
5 years ago
FredB Prospect, KY
For a low-cost carrier, they are pretty good - not great, but better than just okay. Their coverage is not nearly as comprehensive as Verizon, but then neither is their cost. I recently upgraded my old iPhone 6S to a newer iPhone SE. After activating and setting up, I kept getting a 'no service' indicator on the new phone. I checked the iOS and iTunes software - all up to date. I restarted both my computer and the new phone, no joy. I removed the new SIM card and reinserted - that didn't work. Then, I swapped out the new SE SIM card with the old 6S SIM card, and viola! Service! Yet they charged me for a new SIM card that is bogus. And my final complaint - they won't let you send them a message. You have to go online to chat (and wait behind 175 other customers) or phone call, (again, wait until they get around to talking to you). Overall, barely satisfied.
6 years ago
Joe Flo Taylorville, IL
My experience with Consumer Cellular was a cluster flop. They sent me 3 cards and none of them worked. After 5 weeks the phone wouldn't turn on and they wouldn't stand good on it, they said it was only warranted for one month, I said I don't want this POS!!!
6 years ago
Joe Parker Kingston, TN
This company is great. We've been with them for about 6 years now, and every so often, they will increase our plan data limits with no increase in costs. Their plans are very affordable, better than any major carrier I've seen. Their coverage is also good, not like the big guys, but I've never not had a signal when I needed one.
6 years ago
Howard Boulder, CO
I bought an iPhone 7Plus from Consumer Cellular and have had trouble since the beginning with voice clarity. There is so much interference sometimes that I have to hang up and try again. I suspect that I was sent a used phone, though I cannot prove that. Although there is a year's warranty on the phone dealing with Consumer Cellular staff is a real hassle. They may as well not exist. One person told me once that I only have a 9 month warranty! this is obviously untrue as I have the warranty in formation for one year. They asked me to replace the SIM card on the phone, which I did, but the disturbance on calls is still there. They now want me to call on another phone so they can wipe my phone clean. I am hesitant to do that because I am not sure that will solve the issue. Even if they everything clean, I will still have the same phone. Very frustrating. I would not recommend doing business with this provider.
6 years ago
Jane Tallahassee, FL
I have had Consumer Cellular for over 10 years and have always been very happy with the service. I recently had to replace my phone (a DORO). When I got the new phone, I found that several of the features had changed...and not for the best. With the previous phone, if a caller was in my Contact List, it showed the Contacts name so I always knew who was calling. If it just showed a number, I would just ignore the call since they were usually unwanted sales calls or crank calls. If it was important, they could leave a voicemail. With the latest model, it only shows the phone number so 1) you have to know every contact number and be able to recognize it, 2) you can not answer and hope they leave a voice message, or 3) you can answer what is probably not a caller you don't want to waste time talking to.
With the previous model, you could delete records of calls received with one selection. With the latest model, you have to perform 6 separate steps to delete the call record. On my phone, I have to delete the same calls multiple times over several days before they finally stop showing up (example-today {a Tuesday}, it shows calls that were deleted last Wednesday and Thursday--I didn't get calls between last Thursday and today). I called customer service today to find out if there were settings I could change to get the previous features. I talked with the rep for a while. Then she wanted to research something and said she would call back in 10 minutes. She never called back. I would like to be able to write a letter to Consumer Customer but am unable to find an address for the company. I am very dissatisfied with the updated phone and may just switch to another company.
6 years ago
T Forgette Pleasant Valley, NY
We have used Consumer Cellular for about 6 years.
We have never had a problem with them.
My wife has a smart phone, I have a 6 year old flip phone and we use the home phone service from them.
My service for all 3 are less than $80 a month that includes unlimited calling, long distance, 2 GB data, etc.
Cell service is the best.
6 years ago
Richard Overland Park, KS
The service works well and is much less expensive than my previous AT&T plan. The AT&T customer service (Overseas) became just horrible so I switched. Consumer cellular service is all US based and my experience has been positive so far. The only downside is to get international coverage, the phone needs to operate on the T-Mobile network (you will need a T-Mobile SIM card) and you need to place a $50 deposit with the company, from which your international charges will be deducted. Hopefully they will expand their coverage to include AT&T For international roaming in the future.
7 years ago
Kathleen Iowa City, IA
I have had Consumer Cellular for 4 years and loved it. This year I bought an iPhone 8 from CC because CC said it now provided phone service oversees. I went to Switzerland and Italy, and my phone NEVER had phone service, unless it was connected to wi-fi. I called CC twice from Rome and received completely incompetent suggestions from Customer Service. One rep told me that I was likely in an area that was not covered. I replied I had been all over the city of Rome and never had service. If oversees travel is important to you, go with another company. By the way, CC uses T-mobile lines in Europe. I checked T-mobile service in Rome -- customers report being very happy with coverage. so, something was not right with my phone, and I could not get a Customer Service rep to help. In 6 months, I will shift companies.
7 years ago
Muriella
The customer is very nice but some of them are not trained very well. In my case when I called to switch, I informed them I lived in a rural area and had no cell service at my home with my current carrier. I told them the hamlet I live in is a known dead zone. I am dependent on wifi calling when at my home. So they send me an ATT sim card and ATT for some antediluvian reason won't support wifi calling. ATT DOES NOT have cell service in my area either. So now my family and my work have no way to contact me. Consumer Cellular said they would send me a T Mobile sim xard because they support wifi. Why didn't they do that in the beginning? Also sending pics is not supported, even when I am on the ATT cell. If you live in an urban area Consumer Cellular would be ok, but if you are in a rural area with known dead zones, I would not reccomend CC.I hope T Moblie better or I will cancel my CC account.
7 years ago
Woody Locust Dale, VA
Until recently I was very pleased with Consumer Cellular (CC). My wife and I were planning a trip to Europe so we called CC to get a recommendation on keeping one of our cellphones fully functional. The customer service rep recommended I go to a local Target (20 miles away) and get a universal sim card. I did just that and came back home to get the sim card activated for use overseas. The rep activated two of the three features (downloads, texts) that would work over the T-Mobile network there.
When we got to Europe my wife’s phone did not work as promised. She had to be tied to a local wireless network in order to text, so it was next to worthless. When I got home I called CC and told them about it. They apologized, but did not offer a real excuse.
So I told them to let me put the old CC sim card in and they led me thru the process. The clincher is that the card takes up to 72 hours to get provisioned. So far, her phone has been an exercise in frustration for almost two weeks. What a mess!
7 years ago
Cir5or Hagerstown, MD
Love love love this company! Half the price I was paying at AT&T, great customer service and the exact same coverage. And they just added more data to my plan at no additional charge! All this without being roped into a contract. I have recommended them to my friends, my kids and my parents all of whom are very happy.
7 years ago
Manny Katz Redwood City, CA
In trying to transfer a service (ie do a port) from Credo Mobile to Consumer Cellular, and using a current iPhone, they sent us a new SIM card for their network. The card did not work and produced no service.
Upon calling CC, they told us that they needed an account number and PIN number from Credo. Well, I said, why did you send us the SIM card before getting this information; as it stood, the SIM card was useless. They told ME to call Credo, which was not for me, as a new customer, to do. They needed to get the porting info before sending me the card. They failed. They asked me for the account number and PIN, not even knowing that CREDO doesn't use PIN numbers. VERY BAD SERVICE.
7 years ago
Larry and suella baird Sun City, AZ
We went to a target and though they didnt have the newer phone for seniors they told us of the new model doro 7050. It is much better in dusplay and easy yse than older phone. So we went to the company web site to purchase the phone. It was not listed as an option. Only the older doro. I chatted with a Rep from consumer cellular. He saud tgey wont offer the newer midel phone exceot at target...lttough the targets here dont have it...until they sell all tbe older model. This us just not acceptable. They are basically concealing the fact there is a much better phone forcing seniors to buy the old model thats not very user friendly. My husband had the older model and so we know about it.
7 years ago
