Consumer Cellular

Good cell phone coverage. This is basically T-mobile and AT&T budget cell phone service but uses the same cell phone towers. I cut my cell phone bill In half by switching to CC

Without a doubt, this is the best cell phone service provider available. Reasonable, flexible, plans, no contracts, outstanding, English speaking, customer service. None better.

Prompt and knowledgeable service. Lower prices than other cell services. If you ever go over your minutes they automatically increased your minutes to the next tier and you can switch back 're following month.

Been a customer for a while now and have always paid my bill on time. This month I received a text from Consumer Cellular stating that my payment was overdue and I was in danger of service suspension. I ALSO received an email stating that my service was "scheduled to be suspended soon". I received both communications on 9/18. My payment was due on 9/17. That seems like pretty harsh treatment for a first time offender who was a whopping ONE DAY DELINQUENT. In spite of the fact that their service is reasonably priced and I have only had a few coverage issues I am seriously considering shopping for another service provider. And for the record I paid the freaking bill this morning (9/19).

Almost impossible to close an account. They will say the account is closed and then 2-3 months later you get a bill for hundreds of dollars. This company has no ethics when it comes to keeping customers. Don't ever sign up for their service... you will regret it.

Porting had minor glitch which was quickly and efficiently resolved by great courteous well trained staff!

It took way too long to activate my phone. For example, the first rep. That I was talking to disconnect my phone . So then I called a second time and got a very pleasant and conpetent rep, Denise. But I was on the phone for over an hour,, just to activate a phone I'm not happy with the company.

Perhaps the ease of setting up the transfer of carriers and the savings that will be seen are truly incredible.

Easy online ordering. Fast delivery. Great phone, plan, and prices. A+ customer service as always!!!

The tool to take out the sim card snapped in half, and while we got two SIM cards, we only got one tool so we had to drive to a Target.

I had some trouble signing up; it was a busy day, but everything appears to be working well. I'm waiting for my first bill

Friendly U.S. based professional people. Timely, concise, consumer centric. Overall a very positive experience.

Buyer beware. Stay away from consumer cellular. They are very nice when you first get the service. Shortly after you will realize the service is not great. When you call and question the service they basically brush you off. They don’t care. Then you disconnect service and they give you an attitude. Finally, they don’t prorate the final month. So if your billing cycle begins on the fifth and you cancel service on the eighth, they will charge you for the full month. That is legal as they are a postpaid service not a prepaid service. They are horrible.

Consumer cellular adds false. Uncaring customer service. Bad network service. I'm handicapped in disability. Was a great customer 4 yrs. Had trouble w phone calling out Spent 3 days w their tech. Or should I say non tech dept. Finally said sending sim. Then deactivated phone I'm paying for. Had no phone 7 days. Got phone called in for 4 days before getting sim all good offered credits . Free shipping new phone. Put sim in no phone problem. Now called in tol I'm not longer allowed to be customer Violated policy the won't say what is. Again 4 yrs paid good customer Then bam no more now phone works. Had to find a new co. Shut off phone gave me three days . No notice after 7 days no service.

The worst cell service company I have ever encountered. They advertise a low cost and then immediately escalate their price to incredible levels. When you attempt to terminate their service, they immediately begin outrageous and unjustified costs as a punishment for leaving their very dishonest and deceitful company. They will attempt to assign all sorts of termination fees when you attempt to move your service to another company. They even locked my phone and only unlocked the device after I contacted my congressman and the FCC. They then lied and stated that they did not lock my phone when the phone clearly indicated that they locked the device. This is the most dishonest and deceptive cell company and I cannot state how crooked they are. Avoid these thieves at all costs.

Consumer cellular is a disgusting and deceptive company. When I terminated my service, they vengefully locked my cell phone to their company to prevent me from utilizing the phone with another company. They also loaded up my final more than one hundred dollars of bogus charges when I terminated my service. I filed a complaint with the FCC and they were none responsive and I then filed a complaint with my congressional representative which did provide me support. They finally unlocked my phone after almost three months of denial but I had absolute proof that they locked my iPhone. I would advise everyone to avoid this unscrupulous company. They finally unlocked my phone after almost three months of denial but I had undeniable proof that they locked my iPhone. I would advise everyone to avoid this company like the plague. They will lie and deny and the FCC is the most useless government agency I have ever encountered. Consumer cellular TV commercials try to deceive you with promises of a very low rates of approximately $15 per month and you will see your future bills escalate exponentially. I have used almost all cell service companies since the inception of the industry and they are the most disingenuous and simply crooked company I have ever encountered.

Consumer Cellular shut off my text messaging without warning, and did NOT restore my text messaging after I called and asked them to allow me to send texts where I was promoting my business. I've been allowed to promote my business for years with other companies in this way of sending out texts with links. This is censorship that shouldn't be allowed. They would not work with me when I called them and spoke to the highest level they would allow, which wasn't as high up the chain as I asked. They only stated that if I didn't comply, they wouldn't restore my text messages. Using conservative language, I don't recommend them!

I have been a customer for more than four years and had been happy up until May. Consumer Cellular started misreporting the data used on one of our phone lines. I was on the phone with Customer Service multiple times for this issue. The kept saying that the data usage for that line was double what it actually was. I even had proof from the phone itself and their website for what the usage should be. All they kept saying was that their was a huge amount of pending data. The first rep I spoke with said it would update in 24 hours, so I waited and called back after 48 hours. Their website still said our usage was half of what their system said. The next rep said it could be up to 72 hours before the system updated and would reflect the huge amount of pending data. I plan to call back after 72 hours and talk to a supervisor. This has been extremely frustrating, and we are looking at switching carriers. Too bad, because we had been satisfied customers up until now.

I was a Consumer Cellular customer for less than two months if they have an auto pay discount l never received one is the reason for my account termination. The company is overrated had l checked customer reviews prior to opening an account l never would have. I am now a customer with a company that has a 4.8 out of 5 customer review score. I have the same plan l had with Consumer Cellular, my monthly bill is 50% less, my new company submitted to me in writing my total cost per month and plan. I am retired and have always spent my money wisely being a customer with Consumer Cellular was not cost effective for me.

RUN FOR YOUR LIFE! I helped my elderly father leave Verizon to save money using Consumer Cellular. Their $25 plan turned into $27.30 (not much savings there). The real problem started when his flip phone broke and he had to go and purchase a new "Consumer Cellular" phone, their Iris Flip. There are no "Consumer Cellular" offices or help, so he went to Walmart to purchase the CC phone. Upon calling Customer Service, they said they could not help transfer his contacts, since his phone did not have blue tooth. My nephew sat and hour after hour punched in all of his contacts by hand. ONE MONTH AND THREE DAYS LATER, the new phone stopped working!! He took it back to Walmart. They said it was past their 15 day return policy. He was stuck with a non-working phone, no place to go for help, etc. He went back to Verizon. Upon calling Consumer Cellular, they said there was nothing they could do and then billed him for "the whole month" for his final bill, even though he was not able to even use their service with a broken phone. Good bye, Consumer Cellular.

This is the worst telephone company I have had to work with {I have worked with Sprint, ATT, Verizon, Spectrum in the past). I set up a home phone for my father with a base that his landline plugged into. I needed an extremely reliable phone because he is 97, blind and lives alone. Problems started immediately because It took over 3 weeks for CC to port his phone number over and with every call from me during this time there was a new excuse. We finally got set up and everything went smoothly for a few months. The reason I left today was that my father's phone has not been able to receive or make calls for FOUR DAYS. We called and computer chatted with CC multiple times daily for four days and they finally just said "ATT towers are out, there's nothing we can do." We checked with ATT and they said that was false and they had no outages. We were never followed up with, nor did the company ever reach out to us to give us a time frame or respond to our concerns. Four days is an unacceptable amount of time to be without a phone for anyone but for a homebound senior, it is nothing short of dangerous.

Why do 53% of the reviewers on this site give Consumer Cellular only a ONE STAR rating? Because zero stars are not available. CC is an ATT reseller that has carved out a niche exploiting elderly and presumably less savvy customers, note the AARP tie-in. The service is undependable. I used it only for a rarely used backup phone. Too often, I would find that the network was unavailable. Contact tech support, they flip a switch and I'm connected again until next time. This last time, they didn't even offer to check for network outages in my area. They only wanted to sell me a new phone, since mine was six years old. I cancelled on the spot. They will lie to your face. I purchased a second phone which I intended to connect with CC under their "bring your own phone" program. Their rep told me it was not unlocked and could not be connected. This was false. It was absolutely unlocked and compatible with their network. They just chose to lie to me because I had not purchased the phone from them. Verizon connected it with no problem. It remains connected with Verizon to this day. I find that the Verizon network almost never, ever goes down. No issues! I believe CC's business model is built around exploiting their geriatric customer base. My suggestion is to find yourself a real cell phone service provider, such as Verizon, AT&T, or Tmobile. Steer clear of CC. You're not that dumb.

They are a fraudulent operation that preys on seniors through lies and deceit. No matter what you are told by their "customer service" reps, do not believe them, especially if you are purchasing a phone through them. I was told I could exchange a flip phone, which was technically incoherent on so many levels, for a less expensive, easier to use phone for my elderly friend. I was forced to pick up all shipping charges and then found out they refused the phone because it wasn't "like new". The issue? A microscopic scratch in the charging port. Other than that its appearance and functionality were perfect. Also, don't be fooled by their AARP endorsement. When I complained to AARP, they dragged their feet contacting Consumer Cellular and then weeks later told me there was nothing they could do. Buyer (especially seniors) be very, very careful with both these organizations. They are not what they say they are.

We had many Cellular contracts during our lifetime. Consumer cellular advertised 50gb unlimited but never mentioned that it was split between the 2 lines. At 38gb use for both they left message that internet was cut off! Throttling cuts off the page loadings after 3 minutes as "timed out" So not throttled, cut off. They said that we have to pay separately for each line, so no deal as advertised. They act nice while they are cheating you to act like it's good customer service. Smile and laugh as they rob you BAIT AND SWITCH ! So we got 2 lines. Same cost as our last cell contract. Went over 50gb on one line as a test and BAM!Cut off internet completely. No unlimited, Throttling is 1 page per 7 minutes unless it shows timed out. Their secret to giving horrible service is to act very sweet while doing it. They can't pull their wool over this wise sheep's eyes. Other 3 cell companies with caps slowed down a tiny bit but was a true unlimited plan. Consumer cellular are scammers and bait and switch while smiling and acting as caring. Can't do anything because there's no contract. They just deny further service for you. Then scam the next sheep.

I had been with Consumer Cellular for many years with no problems. I have noticed of recent that the American customer service reps, except for a few excellent ones, are increasingly rude, and have know-it-all attitudes without having much knowledge of the problems presented, so there goes that J.D. Power award. The main problem though is absolutely disgusting beyond disgusting. After having trouble with an existing phone I bought other new ones, 3 more to be exact, and EACH had problems from the very beginning, so I sent them back, and each time this cost me extra money to do that. I had also upgraded, and finally I had one that cost $199 that I sent back, but it was returned to me because they said it was damaged. Indeed it was, but I had the phone for only a few days, and I never damaged it---THEY DID. They actually put some nasty scratches on it deliberately so that they could extract $199 from me, my word against theirs. I did a consumer complaint, and very soon a rep called me up and gave me a professionally coached firm rebuttal blaming it all on me. Why they would want to do this in the first place for just $199 I do not understand but it is beyond dishonest and dirty. When I persisted, they finally sent the damaged phone back to me, to keep, but would never take any ounce of responsibility, continuing to blame me, and the consumer complaint was dropped. So much for any follow-up, and that left me with many hours of work for nothing except a damaged phone. This is one of the dirtier things ever done to me by a company, and I will never forget it, and have moved on for a while now. Just remember—they did it to me, so that means that they are capable of doing it to you as well.

Terrible customer service. They are heavy handed and aggressive despite appearances. They neglected to remove my wife’s line from the bill despite the fact that I reported her death. They refused to let me change the account name because they said it require a change in financial responsibility despite the fact that I had been financially responsible for the bill since it’s inception. Consequently, every time I called customer service, I had to go through multiple ways to access my account since I wasn’t the primary account holder. When I finally decided to cancel my account with them, they wasted my time explaining things I hadn’t asked about, arguing with me and making the process unnecessarily complicated. When I tried to transfer my number to the new company, they kept the transfer pending for hours and hours giving me no other choice than to change my number since they already canceled my service. When I received my final bill, it was more money than it had ever been. I called about this only to find that they had completely removed me from the account due to my cancellation so I had no access at all. Explanations to everything were vague and only satisfied their needs. I finally was able to speak to a supervisor who gave access to the account and then actually acknowledged the death of my wife and said I would be refunded what I had paid for her line beginning on the day of her death. Billing then let me know that I would only get 3 months returned to me, as a courtesy, with no acknowledgment of the discrepancy. The bill that the billing department sent still said that I owed the full amount. No one could help me with this because I was no longer on the account and their restrictive policies denied me a document that showed the lower amount I was told I could pay. All of the conversations I had with them were pointless. Their tone was pleasant and friendly but the content was always self-serving. They kept telling me they were trying to help me but clearly all they were doing was helping themselves. They are many other phone carriers. Avoid this one completely.

I was just reading this to help decide if I will make the switch and thankfully I know better because you need to update the information as it is wrong. I don't know how much of this is wrong but I know for a fact that cc has unlimited data plans.

I bought a new phone from them thinking that I would be treated better. The phone cost me more than advertised and they could not get it to receive service for two days and too many hours. When my brother and I approached the 50mb cap, we got messages that we were overusing and our data got cut off. They act sweet and apologetic so that they are received as 'good service.' They denied that the service was slow. We could not load a page in minutes. Could not look at a bank account which kept timing out. They said that they could give us the service back if we each bought our own plan at 50mb. So now we pay twice the price. Their customer service is horrible because they put on a "nice" show when there's a problem. "Oh, I am so sorry to hear that. Let me fix it for you, okay?" And they can cut your month to month service just like that because you don't have a contract. Best to get service with a company who owns the towers to avoid Consumer Cellular- like tight reigns on service. We are paying the same amount as our former contract and wish we hadn't switched. They never threatened to slow service or throttle data to zero.