Name: Consumer Cellular
Rating: 4.5

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Kelley Stevens Huntington Beach, CA

Switched from AT&T to Consumer Cellular. Could not make or receive calls from home. Made 5 calls to customer service. Finally had someone at CC reset something (perhaps my priority), now I can make and receive calls at home. Have been warned, I need to monitor and call back if this changes. Should I anticipate no reception again? Seems so. Want wi-fi calling to ensure this is not a problem in the future? Have to go to Target, spend more $ to get a new SIM card to switch from the AT&T network to T-Mobile. BUT, it will use time from the CC plan. So, the point of wi-fi calling is what? The old adage, "you get what you pay for", seems to apply.

5 years ago

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Ryan Kulawiak Traverse City, MI

Cheap plan prices, many basic and high end phones. Target and online sales options. Mobile app lets you pay bill and look at usage. If you need a lot of technical support, no company is good in my opinion.

5 years ago

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Don Mesa, AZ

Switched to CC and brought our phones with us from AT&T on 10/29/2019. It was simple, it was easy and Tech Support was excellent. I was up and running in less than an hour. Our plan is so much cheaper than before. Loving it

6 years ago

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Ann Graves Greensboro, NC

I left AT& T hoping I would never have to deal with them again. But Consumer Cellular uses their towers. I have been without answering machine service now for at least a week, because there is a problem with AT& T's towers. None of the customer service reps. have any idea when the answering service will be repaired. This IS NOT GOOD customer service.I have no idea how many important calls I have missed.

6 years ago

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CowboyAl O'Fallon, MO

I am extremely disappointed in the coverage of Consumer Cellular. I have been a customer for quite a number of years because it is inexpensive. However, whenever I get into rural areas, I almost always lose service. Even just outside my city (St Louis) is a shooting range....where I lose service. I lose service when visiting mom in rural central Illinois, family in rural Wisconsin, traveling through rural Arkansas and Texas. Sure makes my iPhone GPS undependable. However.... I do praise the voice clarity, am satisfied with uploads and downloads, and love the price. My cost would double to go to most carriers from my approximately $45 per month for two phones and unlimited data. So, for now I'm staying with this company....but bought a Garmin GPS to cover the deficiencies in this company. To Consumer Cellular I say : Get towers from someone other than AT&T or T-Mobile! Theirs are inadequate.

6 years ago

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MM

Got CC for my mother because her budget is limited. She is old school flip phone only and has no internet. The CC Phones are crap. Phone customer service worthless, keep being told to go to “dealer”. No dealers avail. , only Target and they just dial CC and you talk on the phone at Target. There is no one to help my mother retrieve messages. The expense of having to keep buying a new CC phone 3 in 2 years) would have covered her service with her old Samsung with her previous carrier. CC needs to have a real store with people that can physically help senior citizens that do not have internet or smartphones and are hard of hearing.

6 years ago

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Nancy Lee Seattle, WA

BEWARE!!!!! I switched to Consumer Cellular December 28th, 2018. In the time I have been with them, I had to change phones 3X. Once was my fault so I am not including it in any of this review. Each time I had to change phones, it took me 4-5 hours to reconstruct my contacts, my calendar, my photos, and my text messages. I am a volunteer for the VA, VFW, USO, and I also transport seniors to appointments and shopping. My last exchange was completed on May 28th, and that phone had a fatal failure 48 days later!!! I not only had to BUY another phone, I lost all my data, too. That phone should have carried a longer warranty than it did. I HAVE SAVED NOTHING ON THIS PROGRAM, AS IT HAS COST ME OUT-OF-POCKET over $100 PLUS my time to reconstruct my data. The phones fail through no fault of mine. This last phone they couldn't figure out WHY it failed, but I HAD TO REPLACE IT AT MY COST!!! There were no external scratches or marks on the outer casing, absolutely NO WATER marks or moisture detected inside the battery compartment, and both of the plastic coverings on the outside & inside viewer windows were in pristine condition. The Customer Service at the head office REFUSED to warranty this phone, even knowing the perfect condition it was in, and the fact it was only 48 days old!!! CONSUMERS BEWARE,

6 years ago

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2Troy Fort Myers, FL

Beware! You may live in a “Moderate” service area!!! 1) MANY dropped calls; 2) Sound cuts out A LOT during calls that DO go through; 3) Loooong calling delays. (Enter phone # and wait 60 seconds for dialing to begin.) CC had all the info they needed to prevent these problems - but instead...their protocol was to provide crappy service and offer to correct problems only AFTER I called to complain about AWFUL service. Customer Support checked my address - said it was a “Moderate” service area for their T-Mobile network...said I’d have to switch over to their AT&T network to get better service. Offered to mail me the new Sim card I’d need (3-5 days)...said my other option was to buy card at and get $10 Cons Cellular credit with purchase. Offered to walk me thru re-activation process if needed. ? Why no protocol to match customer address with the network required for decent service??? Message to CC: Correcting frustrating problems that you could have prevented is NOT good customer service - no matter how cheerful and kind your staff are in the process!

6 years ago

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Marta A Perez

I been customer for long time. I liked it at first and all was okay. But when my cell phone was stolen I got a replacement and the phone wasn't that good for it being new as they claim it was. I felt I was sent a used one especially since the alarm didn't work at all. I will be switching to a better company, I don't like the phone I was sent and want something better.

6 years ago

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Richard Kelley Indian Valley, ID

I have been a customer for almost a year now, but I have finally decided to switch carriers. It is true there customer service is good, very polite and try to help you the best they can, but I found there phone service its marginal at best. Always dropping calls, not having any service even in large cities were there shouldn't be a problem. There were lots of time I would completely lose service, and would have to call in from my land line to get service restored. Bought two new phones when I signed up, one for me and one for my wife, had nothing but trouble with the wifes phone, finally after months of frustration I canceled her phone and went to another carrier. Its true there price for service is very good, but if you don't have service How Good Is It? I wish it would have worked out better but I need a service I can count on.

6 years ago

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Destiny New Iberia, LA

I chose consumer cellular for the reason it’s discounted with AARP & sound like a good bargain. HOWEVER, there were quite a few issues that I have with this phone service. My bill was initially supposed to be about $20-30 based on my unlimited minutes and 2GB of data. BUT when I received my bill I was alerted of an additional $20 charged to my account for an “auto upgrade” I did not authorize regarding my data. Now when I called to see why would the automatically charge me without my consent, their response was “well other companies do the same.” Well no other companies don’t, not the ones I’ve dealt with anyway... usually with other companies they ALERT you when you hit the total Gigs included in your plan then give you the option to up your data for a simple fee. Well when I stated that I was no longer happy with the service and would like to discontinue my service, I asked that they unlock my phone. Well they told me I would have to have their service for 180 days before they can unlock a phone I paid for in full before I even started my service with them... hmm, confusing because at the end of the, their suppose to be a “no contract” type of company but have all these strings attached... I’m Baffled 😕 just another way to get over on people

6 years ago

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Penny Cincinnati, OH

Signing up was easy. Customer service on the phone is always polite. However, I spent a lot of time on the phone with the tech people trying to move my iPad mini service. We completely wiped it, and then did a restore from my backups. It STILL did not work and I was left to rest a lot of things on it. I now have a WiFi only iPad that I paid the extra money to have it cellular capable. I also paid THREE months of $15 charges ($45 total) while attempting to get it to work. It never managed to download a single byte. I’d give up and move back to AT&T but I can no longer get the unlimited plan I was on. Very disappointing.

6 years ago

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Adrianna Phoenix, AZ

Consumer Cellular prides itself on supposedly being the best in customer service but out of the 6 or so times I’ve called, the customer service was terrible. The representatives either had a rude tone or an attitude or sounded extremely disinterested, all the while I remained cordial. The wait times to speak to a rep are ridiculously long. Besides that, I recently purchased a new phone and was going to pay it with easy pay. 2 months into payments and $200 later they cancel service on me. I asked and the rep said my credit wasn’t authorized... whatever that means? She couldn’t elaborate at all like she didn’t know the subject matter of her own job. I’m here trying to get my service back but “there’s nothing I can do”. So I have to return my phone and I will be reimbursed but this is just ridiculous. I would not recommend this service to anyone even friends or family members who only want talk service.

6 years ago

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wayne Desert Hot Springs, CA

I had mostly good service from them as far as cellular service is concerned. It is very weak where I live. The in person customer service lacks.in cathederal city. Have a hard time setting up a new phone and saving the old info, pics, etc. Sometimes they cannot! and you lose it all.

6 years ago

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Bonnie G. Johnson High Point, NC

I have been with Consumer Cellular for approximately 6 years and was content with the service for the price until I needed customer support! This month my husband & I were experiencing some financial issues and my cell phone bill was late, so I called and spoke with Customer Service to discuss payment. Initially I requested an extension until the next week, however our funds were not available and I immediately called Customer Service back to explain & request an extension with my paying 1/2 the bill this week and the balance next week on my pay days. The agreement was confirmed and I received an email from Consumer Cellular to that effect, which stated no collection process would start until after the payment date, 02/26/19. As agreed I made the first 1/2 of the payment on 02/15/19. On 02/16/19 my service was disconnected and when I called Customer Service I was told that since I had made the first payment arrangement my second confirmed payment arrangement was not going to be honored! Why was I not told this when I called Customer Service the second time and why was that second arrangement confirmed! My husband and I are now without a phone until next Friday! I upheld my part of the arrangement by paying the first half of the payment, but Consumer Cellular didn't honor theirs! Having a confirmation in writing meant nothing and my being a long time Customer without prior issues meant nothing! This is not good Customer Service and I would not recommend Consumer Cellular to anyone based on this experience! Bonnie G. Johnson

6 years ago

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Charles

The price is good, and Customer Service is excellent. Problems I have had are my own fault, except for signal strength at my home location, which is too weak for the wireless landline system.

6 years ago

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Janet Lamanna

Fantastic service and cost. Their billing is easy online or by mail. They even emailed that we were getting more gigs for the same price. There is nothing that needs improvement at this time. Very happy with everything!

6 years ago

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Pete Roselli North Las Vegas, NV

Consumer Cellular never lets you incur penalties by upgrading you to the next level if you go over the level you have. Also, you're never bothered with marketing emails. I haven't found any area in which they can improve.

6 years ago

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Disgruntled Customer Salida, CO

These people are a nightmare. Customer service people are very polite - if you don't mind being called "dear" or "sweetheart" - but they are for the most part incompetent and today the guy flat out lied to me. I have been trying to port my land line to a cell phone for over a week. They use a company called Syniverse to accomplish this. By law this middleman company cannot talk to consumers, only phone service providers. After 2 hours on the phone with Consumer cellular they told me to deal with this Syniverse company myself and gave me the number because my landline provider had given them bad information. Consumer cellular said my landline company used Syniverse, not them - simply not true. So then they said I needed a pin number - again not true as pin numbers do not pertain to landlines. Then they said it was going to take 7 to 10 business days to get the port completed - not true as it should take no more the 24 hours tops. Bottom line - they apparently submitted my address incorrectly and instead of admitting their mistake they created an entirely fabricated story and left me hanging. It would have been so easy for Consumer cellular to just say they had corrected the problem and resubmitted the request. Never again.

6 years ago

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W Eric Roy Greenfield, MA

All of my family phones were shutdown due to an unpaid account balance. We couldn't call each other, couldn't connect to Consumer Cellular to shout "Are you kidding me!" I had no recourse but to pay the bill before I could call out. I tried to reach them cia their Contact us page but I'm on the east coast and they only supply Customer Service during office hours which didn't start until 10 AM on the east coast. Unacceptable! Oh, the kicker, my balance due was $0.01. Who is in charge?

6 years ago

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Mike Bell Thomaston, GA

Love the price compared to Verizon got my wife a new phone already had one for myself no many reception issues only problem is when we walk into a Wal-Mart there roofs have s built in bearer so it tends to block single. This is not just with CC we had this similar problem even with Verizon. All in All good company

6 years ago

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Denise Draper Ridgeland, SC

Purchased phone for mother to try. Reception was great, until a week or so after porting her phone # over for a permanent move. Then she only got reception outside. Apparantly they lost contract on AT&T tower nearby. We tried the TMobile side, and it was worse. Went back to AT&T side. Each time we did this, she went without phone usage for 24 to 62 hours. I decided to switch her to AT&T Prepaid, since AT&T towers worked. I was told since we had s many issues, they would make every effort to assist with a smooth move, once we select new carrier. Right! They disconnected line before importing was cimplete. Then didn't release the lock code for phone. Was told i had to pay balance off before releasing unlock code. Not a past due balance, because it was on auto pay. She had minimal if any usage, due to not being able to use in home. So i pay it. Get code. And it doesn't work. Was told, it was because we did not have service with them for minimum months. Mom had veen without phone for a week at this point. Each time i called, it was being "escalated" and/or i was "accidentally" disconnected on hold while waiting for a "supervisor". I work for a call center; have worked in training department and now quality assurance...and had to educate and coach one agent on their job performance as customer service. I finally broke down and bought a new phone. The headach and hassle was just too much. The plans are good value, and not all agents were useless. But do not misinform customers. Then leave them hanging and paying for service they can't really use. We are who support you...our $!

7 years ago

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Edward Lorusso Lewisville, TX

same phone as sprint and a 5 g data limit which is more then i used with sprint and i pay 70% less then sprint and i use it for maps as I travel all over the USA so to me the best deal in the USA

7 years ago

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Jason Wayne Fort Worth, TX

Good cell phone coverage. This is basically T-mobile and AT&T budget cell phone service but uses the same cell phone towers. I cut my cell phone bill In half by switching to CC

7 years ago

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Robert Cincinnati, OH

Without a doubt, this is the best cell phone service provider available. Reasonable, flexible, plans, no contracts, outstanding, English speaking, customer service. None better.

7 years ago

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Billy J Humphries North Las Vegas, NV

Prompt and knowledgeable service. Lower prices than other cell services. If you ever go over your minutes they automatically increased your minutes to the next tier and you can switch back 're following month.

7 years ago

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Susan Wildeman Lenexa, KS

Been a customer for a while now and have always paid my bill on time. This month I received a text from Consumer Cellular stating that my payment was overdue and I was in danger of service suspension. I ALSO received an email stating that my service was "scheduled to be suspended soon". I received both communications on 9/18. My payment was due on 9/17. That seems like pretty harsh treatment for a first time offender who was a whopping ONE DAY DELINQUENT. In spite of the fact that their service is reasonably priced and I have only had a few coverage issues I am seriously considering shopping for another service provider. And for the record I paid the freaking bill this morning (9/19).

7 years ago

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Patrick L Sugrue Ooltewah, TN

My wife and I were totally on Verizon but I went to Consumer Cellular same service much more cost effective. She had to stay with Verizon due to her Apple watch I have had no issues no problems with getting service anywhere in America works like a charm great job

4 years ago

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cj thor Greenville, SC

GREAT Customer Service..... Good pricing........ OK coverage. Their biggest problem is that you have to go to a local Target store to try and get some assistance should problems arise. The staff look at you like they hate their jobs and have little interest in assisting you UNLESS you are trying to make a purchase !

4 years ago Edited September 14, 2021

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Portia Dee Dallas, TX

I love consumer cellular. The plan is inexpensive and I don't have any problems with my service. If I do, when I call customer service they are very helpful and professional. I also like that I bought an apple phone on my plan with no interest at all. I love Consumer Cellular!

4 years ago

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TPat Cottage Grove, OR

I have been with this company for a number of years. However, things have changed a lot since then. I was in the process of moving and had to use my cell phone constantly. They started sending me texts about my data usage. I told them I would pay extra if I had to. One person told me that I could not have it changed until Dec 1,2020. which was untrue. I went a long time without internet service thru no fault of mine. then they sent me a message that they were going to restrict my phone because of my data usage. this is wrong and I told them that I felt like I was being treated like a child because of it. so I had to pay extra just to increase my date usage. The other thing is now they offer lyft rides for a fee. 36.00 for 12 miles. That is too much especially in these times and some people like me don't drive as much due to medical conditions. I told them about it, and they did not say anything as if they are doing us a favor.

4 years ago

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Brittany Alshawy Colorado Springs, CO

Pretty good for the price and product. They aren't as low-ended as people may think. They do run off t-mobile and att towers. So, you get the best of both worlds. The service is high quality and the customer service is great. The prices are fair. They have flexible plans for everyone. Great products.

5 years ago Edited September 14, 2021

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Patricia Loggins Ocala, FL

Overall my experience with Consumer Cellular has been very positive. The cost is much less than most other companies. When I signed up with them I had been paying $110 per month for 2 lines. My monthly cost dropped to $54 per month for the same type service with Consumer Cellular and there was no contract to worry with.

5 years ago

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Marjorie Laningham Pasadena, TX

I was paying a lot of money monthly with a company that I was pleased with but when I compared prices with Consumer Celluar I was amazed! Also I have to say I like their attitude with their customers! No contract was also what I wanted. I also get an additional discount because I am a member of AARP‼️😋

5 years ago

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Randy Case Mesa, AZ

I receive reliable phone and data service from Consumer Cellular for $25/month, and I have never had a problem with coverage or dropped calls. I also provide a phone for a disabled elderly friend, and pay $20/month for her phone only service.

6 years ago

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tini mapu Orem, UT

I got phones from this company for my parents. This company is so awesome, they have special plans for senior citizens. It is so cheap!!!! They give them simple plans and nice phones. It really is easy to use for any senior citizen.

7 years ago

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Shantell

Spoke to customer service representative one day that told me one thing called two days later when I got my SIM card. Just told something totally different

4 months ago

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Diane Bauer

We have been using Consumer Cellular for 25 years and have never been dissatisfied!

4 months ago

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Mallory Wagner

Very fast service. But setting it up was not easy, but I am 70 so understandable!

4 months ago

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Jack Moats

Great so far,good customer service is always needed and CC has it as of right now,keep it up.

4 months ago

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John Martin

The support team has been very helpful. so far everything I have ask for was answered.

4 months ago

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Tracy Harwood

Switching from at&t was complicated but your customer service was patient and helpful!

4 months ago

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Greg Billigen

Always have good service and good products, all the people are very knowledgeable and helpful

4 months ago

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Dennis P

This new Moto phone doesn't react sometimes to finger touch. Several features are hard to figure out.

4 months ago

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Doreen Chapman

There is nothing to dislike. I enjoy and appreciate how easy they are to work with.

4 months ago

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Robert Mayfield

Very pleased with everything since we switched to Consumer Cellular a few years ago.

4 months ago

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Don Meckley

The instructions for transferring data from my old phone to the new phone were not at all helpful. I had to go to Youtube to figure out what to do.

4 months ago

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Billguminski

Long story. I tried to send you a review. But it wouldn't except they codes you sent me

4 months ago

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Richard Carlson

Went to update my phone from iPhone 12 to 16 plus. Entered model# or whatever but it still shows as iPhone 12, and why is it called a purchase?

4 months ago

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JJ

Had to call numerous times for help setting up my new phone. Received a different answer from every agent. Phone still is not working correctly.

4 months ago