Name: Consumer Cellular
Rating: 4.6

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JOHN M. Campbell ,

Can't recommend Consumer Cellular highly enough. After years of paying AT&T almost $100/mo. for service, I switched to Consumer Cellular for $30/mo and their service is better than AT&T!

5 years ago

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Beth Butler Hot Springs Village, AR

So far so good. I have just signed up. From what I have been able to learn the prices are amazing. Appears that coverage is excellent. I am looking forward to have a less expensive phone. No contract either!

5 years ago

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Rocatta Tait Norfolk, VA

Transferring service from T-Mobil to CC was incredibly difficult. It took literally hours on the phone, 1 new phone, and 3 SIM cards. The customer service reps failed to return calls or follow up and wait times were extensive. Since then I have been very pleased with CC ability to provide quality phone service at 2/3 the cost.

5 years ago

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Theresa Giacomazza Bedford, OH

They are very reasonable. This is a great plan for seniors and it doesn’t cost a lot. You get everything from them like you do with other companies. Just for a lot less money.

5 years ago

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LifeOn Adventure Newport, KY

Prices great! Plans are changeable! Simple to understand website. I have used the the on-line chat and called customer service with good results. I purchased my phone with them because it made it easy to pay for it on one bill.

5 years ago

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Shantell

Spoke to customer service representative one day that told me one thing called two days later when I got my SIM card. Just told something totally different

8 months ago

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Diane Bauer

We have been using Consumer Cellular for 25 years and have never been dissatisfied!

8 months ago

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Mallory Wagner

Very fast service. But setting it up was not easy, but I am 70 so understandable!

8 months ago

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Jack Moats

Great so far,good customer service is always needed and CC has it as of right now,keep it up.

8 months ago

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John Martin

The support team has been very helpful. so far everything I have ask for was answered.

8 months ago

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Tracy Harwood

Switching from at&t was complicated but your customer service was patient and helpful!

8 months ago

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Greg Billigen

Always have good service and good products, all the people are very knowledgeable and helpful

8 months ago

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Dennis P

This new Moto phone doesn't react sometimes to finger touch. Several features are hard to figure out.

8 months ago

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Doreen Chapman

There is nothing to dislike. I enjoy and appreciate how easy they are to work with.

8 months ago

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Robert Mayfield

Very pleased with everything since we switched to Consumer Cellular a few years ago.

8 months ago

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Don Meckley

The instructions for transferring data from my old phone to the new phone were not at all helpful. I had to go to Youtube to figure out what to do.

8 months ago

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Billguminski

Long story. I tried to send you a review. But it wouldn't except they codes you sent me

8 months ago

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Barry Bates

Friendly U.S. based professional people. Timely, concise, consumer centric. Overall a very positive experience.

8 months ago

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Jayne Grant

Great service and follow up! We are definitely recommending Consumer Cellular to our friends and family.

8 months ago

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Marlene Nye

I am not sure how the service is as of yet. I have not received my sim card yet so have not been able to transfer my service. Going to go check my mailbox now.

8 months ago

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Richard Wall

The representatives were very knowledgeable especially Jo D. The products were excellent quality at fantastic prices

8 months ago

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saphire_monica@yahoo.com

After one week of receiving and using the device, the battery was running out in less than 24 hours. I called customer service and they said the GPA was spinning too much trying to find by location which was the reason for my batter usage. I didn't quiet understand as I live in a very residential area (30 min away from Washington DC). Due to the low battery there were times it would wake me up while I was sleeping telling battery was low.

8 months ago

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* Hardcopy *

We bought a Pixel 9 at a great price. Good quality, quick shipping, easy transaction and 5 star help from Consumer Cellular. Thank you!

8 months ago

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Rebecca Decker

The set-up of phones and conversion to a new carrier went very well. My only complaint is the trade-in process of our old phones, which as of now has not been resolved.

8 months ago

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tfd1949

Great service for , especially, seniors . The rates are extremely low. Their customer service is outstanding. Very few problems for a company that uses other brands towers

2 years ago

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Joseph

Misleading "unlimited" data plan. Over 50 they throttle you back so as to render the connection largely unusable most of the time. I really dislike false advertising. Also agree with other complaints about customer service going downhill.

2 years ago

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Thomas Agramonte

I was a loyal customer for many years. My reception was horrible. I finally decided to switch carriers. I had three lines my wife and sons and mine. I contacted consumer cellular and that’s when the nightmare started. It’s been over three weeks and my son and wives phone don’t work. I have spent countless hours on the phone to no avail. And they keep changing me for the account. The have horrible customer service. One person was very rude to my son. When he called them. I will never do business with them again.

2 years ago

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Garrick Williams Scottsdale, AZ

I recently had an eye-opening experience with Consumer Cellular. Their customer service policies seem to be designed to benefit the company more than their customers. I encountered a situation where I felt misled and left without proper assistance. It's disappointing when a company hides behind policies instead of genuinely helping their consumers. I believe in transparency and customer-centricity, which unfortunately seem to be lacking here. My hope is that others take this into consideration when choosing a service provider.

2 years ago

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Ken Kabaka Alameda, CA

I loved Consumer Cellar until they switched (or in process of discontinuing T-Mobil as their backbone). Consumer Cellar basically forced me to switch their SIM card to AT&T. The AT&T signal is too weak to conduct my business, and phone basically became unusable. We moved two out of four lines earlier, and today, after trying AT&T SIM card today, I had to move other two to T-Mobil. Very dissatisfied with their decision, responses, etc.

2 years ago

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gerald deines Glendale, AZ

Horrible. I believe they have been overcharging me for the 5 months i have been with them but i can not even unlock my account to see the billing breakdown. I need copies of my bills for this year mailed to me as all customer service as been no help. Not to mention all the celibrity/sports news popups that block the screen and all the messages to clean this/clear this that they then charge you for doing. Talk about a bait and switch operation.

2 years ago

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brown bill Seminole, FL

Consumer Cellular was hassle free for me for nine years. Last week we were switched from T-mobile to AT&T and sent new sim cards. My Samsung phone wouldn't work with AT&T sim card and I was told it was 'too old' and would have to be replaced, even though it worked fine yesterday with the T-mobile sim. My wife's I phone quit connecting to our Wi-Fi and would not receive a signal while in her place of employment. AT&T sucks in our area, but they would not switch us back to T-mobile. U.S. based agents were clueless. Time to say goodbye.

2 years ago

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Debra Fannin Mountain View, CA

Bought sim card at target. 13 days later after multiple calls emails, and chats to “customer service” I went back to AT&T. Never was able to get it switched over despite me giving them SIM, AT&T codes, IMEI, requesting supervisors etc and I did all the work. Worst service on the planet. Get what you pay for, but not with consumer Cellular!! Pass, you will be glad you did.

2 years ago

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Richard Przybytek Phoenix, AZ

They say no contract. If you buy an iPhone from them, you have to stay for 6 months or they will not unlock your phone. And that is 6 months in a row. I can not call certain 888 numbers. They will not unlock my iPhone 11 so I can go somewhere else. If I leave the phone is useless. They are holding my phone (that I paid full price for upfront) hostage. DO NOT USE THIS SERVICE. You will not like anything except the cost. You get what you pay for. Cricket was much better.

3 years ago

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Peggy ODoherty

I paid 6 months in advance and I changed over to TMOBILE because no one is ever at Target for help. They don't answer the phone either!!!!!! I had $160 left credit when I changed over May 25th 2022. As of today November 1st, 2022 I stilll have not received my credit of $160.00!! I have called 10 times, have talked with billing and they have told me it's on the way numerous times. They sent it to the wrong address 2 times and they said " they had to stop payment" which I dont believe. THEY ARE LIARS AND THEY ARE CHEAP!!!!!!! DONT USE THIS COMPANY-VERY UNPROFESSIONAL

3 years ago

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Ike Standifird Evansville, IN

When I call for help with my phone, a live person is quickly on the line. I experience zero black out zones. Hardware is well priced

3 years ago

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Edgar Prothero Clio, MI

They kept turning off my service (what little I had) despite having a substantial credit on my account. Service in this little town in Michigan SUCKS, their coverage map is not correct. Their "technicians" only know how to tell you to turn your phone off - then back on again which never helps. Trying to close your account (currently doing) seemingly takes 3 weeks before you get your money back which they take IMMEDIATELY. Their "managment" is rude and unhelpful. Don't waste your time or money with this company - you'll be sorry if you did.

3 years ago

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TD W Omaha, NE

I was first told new customer that buy our phone gets the first thirty days as a promo and if you like it, it's month to month, the first month was lousy and the phone volume was very low. I regrettably ask for a replacement, and experiencing more lousy service, I tried to send it back, funny thing is it had a moving scratch, and the goalposts keep moving, if you read this, Please run away from CC it's a con game with them. The Ol Bait and Switch is what they will deal you.

3 years ago

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David b Atlanta, GA

Consumer Cellular advertises excellent customer service. I purchased a phone 8 weeks ago and was unable to login to my account. I called was on the line for 45 minutes. They said it’ll be fixed within 48 hours. It wasn’t. Then another long time on the phone. Another 48 hours and it still didn’t work. I talked to 4 different supervisors. Finally they fixed it. I can sign into my account. They offered $15 as compensation for my time and frustration!! My time and frustration was only worth $15.

3 years ago

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Renee Harris Grand Junction, CO

I have been with this company for over five years, but this week I left them, the reason was that I am a one person household with one phone, and once my phone goes down the only way to get support is to call them, well I couldn't do that, there is no storefront to go to for help, no office, so my phone was down for four days, got it "fixed" twice and down again, I'M DONE WITH THESE PEOPLE

3 years ago

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Robert Magyar Edgartown, MA

Very satisfied with their USA service for several years. Contacted them before travelling to Cananda and quoted free calling with a .05 charge per text in Canada. Arrived in Canada with no service, phone or text. Called 611 and representative had me turn everything on so we could call or text in Canada. This did not work. Then I find out that with very little data usuage that I will be charged for over 2000 Mb data roaming in a 6 day period at a cost of $211. This is terrible and I just went with T-mobile. Use Consumer Cellular in the USA but never use then or try to use them out of Country.

3 years ago Edited August 11, 2022

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Tim Sutton Largo, FL

they made "UP GRADE" to a new phone, so I buy it from then and it broke within 6 months. When I complained, I was hung up on, then I finally speak to a supervisor who tells me I have to send my broken phone to them and I have to go DAYS with out a phone while they inspect it. I've been with them for a long time and this is how i am treated. I could go to target tomorrow and exchange it for a working phone.

3 years ago

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vicky eckols Fullerton, CA

i got the phone end of 21 and hardly ever used it my cc expired and i was then suspended after repeated emails from them i paid off the balance and canceled this was april. i am still being billed for a phone that is no longer in service customer relations was awful and refused to send me an email stating i have canceled even if i paid this new bill! if you're thinking of using this company do some research.

3 years ago

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Linda Gant Niles, MI

Terrible experience! Worst company for Senior citizens to deal with. Had to have a password for everything-too much time to spend on setting up phone. Senior citizens should not have to deal with complicated instructions in order to use the phone. This company IS NOT geared for the Senior citizen. The commercials make it seem so easy-it is NOT. This was an awful and frustrating experience for us.

3 years ago

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archie lee West Helena, AR

Went on a cruise to Mexico like I've been doing for 20 years connected phone to ships wifi used my phone One time for about 40 minutes get home 2 months later Cc charged my account for 497dollars all hell broke loose checks bouncing needless to say 35 dollars a pop,now they want 323 dollars for the final bill I paid 120 a month before the fiasco so what's this for, no text or email to tell me they were charging me now my credit will take a big hit I'm not paying anymore,my advise is to never allow any cell phone company to charge your card automatically for the bill, companies don't care

3 years ago

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That guy Wilmington, DE

Garbage coverage in most spots. Customer service was very nice but coverage issues remained. Cancelled service but then got surprise fees. Their coverage is very poor and phone didnt work well. They were excellent in threatening me with a bill collector. OOOh! Im so scared! The are great at collecting money for their garbage crappy inferior stupid service. I will tell everyone never to use this very poorly set up service. I would recommend using an old telegraph before signing up for this mess of a phone provider.

3 years ago

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Cokid22 Denver, CO

I had several problems trying to get service on my account through consumer cellular. Number one, their customer service is not US-based. Number two it took 40 minutes to get the information I needed. Three their customer service people do not either have the knowledge to help you or the authority to help you. Are used to have very good service. However it is poor now

3 years ago

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heather cox Chicago, IL

Nobody seems to have the proper amount of training to help any customer with any question they may have at all. I've had my new phone for a week and a half and I've talked to 10 different people about how to get my phone set up and every single person has given me a different answer and zero help at all. This is absolutely rediculous.. Shutting the economy down and giving everyone stimulus checks really made for a lazy society and zero customer service help anymore. Anywhere. Who knows if this will get resolved. Nobody's trained anywhere.

4 years ago

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Robert Cooney Mount Vernon, WA

It is unfortunate that you can’t leave a zero star review. One of the worst experiences I’ve ever had with a company. First and foremost, they are committing fraud. They told me there was coverage where I live and, Simply, there wasn’t. This was after trying for weeks and weeks to make it work. Switching out Sim cards, spending hours and hours on hold, talking to customer service… Wasting time. And, then, when they were unable to provide the service they promised, having the goal to charge me for what they couldn’t provide.

4 years ago

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Joyce LaPoint Miller Lawrenceville, GA

the past year plus they have gone from great customer service to ZERO. you literally have to wait several HOURS to get a return call & by then you are not available & have to call again & wait a few more hours. your whole day/night is tied up......totally unacceptable . thinking of switching to Xfinity. for just $5.00 more will have UNLIMITED data vs. 1 GB now.

4 years ago

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My Bag Houston, TX

Im a disabled person,to sign up for consumer cellular service they hurry and answer their phones to update a plan or sell another phone. If you have an issue or want to cancel the service the wait time is over an hour, they lie about they're unlimited plan, please stay far away from this company, they always have an excuse why the phone time is so long, its not senior friendly.

4 years ago Edited February 8, 2022