Name: Consumer Cellular
Rating: 4.6

star star star star_border star_border

Carol Waggener

Went into the store to switch. The associate knew very little about the service. After activating, the voicemail didn't work. Another call. Not acceptable.

9 months ago

star star star star star

Robert Greco

Easy online ordering. Fast delivery. Great phone, plan, and prices. A+ customer service as always!!!

9 months ago

star star star star star

Suzie Mandrell

Great service friendly customer service fast efficient patient simplified mine and my daughters initial setup

9 months ago

star star star star star

D. Maddox

Great service, Great communication, Real people. I've told friends and family who are also customers!

10 months ago

star star star star star_border

Mike Lyon

The tool to take out the sim card snapped in half, and while we got two SIM cards, we only got one tool so we had to drive to a Target.

10 months ago

star star star star star

terry donahue

Receive new phone with in 2 days and Consumer service transferred and activated phone online in less then 10 minutes

10 months ago

star star star star star_border

Lisa Wilmore

I will need to contact customer service to help me activate my phone for service. However, the sim card order process was simple, easy, and quick.

10 months ago

star star star star star_border

Carol Conroy

I had some trouble signing up; it was a busy day, but everything appears to be working well. I'm waiting for my first bill

10 months ago

star star star star star

Barry Bates

Friendly U.S. based professional people. Timely, concise, consumer centric. Overall a very positive experience.

10 months ago

star star star star star

Jayne Grant

Great service and follow up! We are definitely recommending Consumer Cellular to our friends and family.

10 months ago

star star star star_border star_border

Marlene Nye

I am not sure how the service is as of yet. I have not received my sim card yet so have not been able to transfer my service. Going to go check my mailbox now.

10 months ago

star star_border star_border star_border star_border

Frank Fernandez

Buyer beware. Stay away from consumer cellular. They are very nice when you first get the service. Shortly after you will realize the service is not great. When you call and question the service they basically brush you off. They don’t care. Then you disconnect service and they give you an attitude. Finally, they don’t prorate the final month. So if your billing cycle begins on the fifth and you cancel service on the eighth, they will charge you for the full month. That is legal as they are a postpaid service not a prepaid service. They are horrible.

1 year ago

star star star star star_border

tfd1949

Great service for , especially, seniors . The rates are extremely low. Their customer service is outstanding. Very few problems for a company that uses other brands towers

2 years ago

star star star_border star_border star_border

Joseph

Misleading "unlimited" data plan. Over 50 they throttle you back so as to render the connection largely unusable most of the time. I really dislike false advertising. Also agree with other complaints about customer service going downhill.

2 years ago

star star_border star_border star_border star_border

Thomas Agramonte

I was a loyal customer for many years. My reception was horrible. I finally decided to switch carriers. I had three lines my wife and sons and mine. I contacted consumer cellular and that’s when the nightmare started. It’s been over three weeks and my son and wives phone don’t work. I have spent countless hours on the phone to no avail. And they keep changing me for the account. The have horrible customer service. One person was very rude to my son. When he called them. I will never do business with them again.

2 years ago

star star_border star_border star_border star_border

Garrick Williams Scottsdale, AZ

I recently had an eye-opening experience with Consumer Cellular. Their customer service policies seem to be designed to benefit the company more than their customers. I encountered a situation where I felt misled and left without proper assistance. It's disappointing when a company hides behind policies instead of genuinely helping their consumers. I believe in transparency and customer-centricity, which unfortunately seem to be lacking here. My hope is that others take this into consideration when choosing a service provider.

2 years ago

star star_border star_border star_border star_border

Ken Kabaka Alameda, CA

I loved Consumer Cellar until they switched (or in process of discontinuing T-Mobil as their backbone). Consumer Cellar basically forced me to switch their SIM card to AT&T. The AT&T signal is too weak to conduct my business, and phone basically became unusable. We moved two out of four lines earlier, and today, after trying AT&T SIM card today, I had to move other two to T-Mobil. Very dissatisfied with their decision, responses, etc.

2 years ago

star star_border star_border star_border star_border

gerald deines Glendale, AZ

Horrible. I believe they have been overcharging me for the 5 months i have been with them but i can not even unlock my account to see the billing breakdown. I need copies of my bills for this year mailed to me as all customer service as been no help. Not to mention all the celibrity/sports news popups that block the screen and all the messages to clean this/clear this that they then charge you for doing. Talk about a bait and switch operation.

2 years ago

star star_border star_border star_border star_border

brown bill Seminole, FL

Consumer Cellular was hassle free for me for nine years. Last week we were switched from T-mobile to AT&T and sent new sim cards. My Samsung phone wouldn't work with AT&T sim card and I was told it was 'too old' and would have to be replaced, even though it worked fine yesterday with the T-mobile sim. My wife's I phone quit connecting to our Wi-Fi and would not receive a signal while in her place of employment. AT&T sucks in our area, but they would not switch us back to T-mobile. U.S. based agents were clueless. Time to say goodbye.

3 years ago

star star_border star_border star_border star_border

Debra Fannin Mountain View, CA

Bought sim card at target. 13 days later after multiple calls emails, and chats to “customer service” I went back to AT&T. Never was able to get it switched over despite me giving them SIM, AT&T codes, IMEI, requesting supervisors etc and I did all the work. Worst service on the planet. Get what you pay for, but not with consumer Cellular!! Pass, you will be glad you did.

3 years ago

star star_border star_border star_border star_border

Richard Przybytek Phoenix, AZ

They say no contract. If you buy an iPhone from them, you have to stay for 6 months or they will not unlock your phone. And that is 6 months in a row. I can not call certain 888 numbers. They will not unlock my iPhone 11 so I can go somewhere else. If I leave the phone is useless. They are holding my phone (that I paid full price for upfront) hostage. DO NOT USE THIS SERVICE. You will not like anything except the cost. You get what you pay for. Cricket was much better.

3 years ago

star star_border star_border star_border star_border

Peggy ODoherty

I paid 6 months in advance and I changed over to TMOBILE because no one is ever at Target for help. They don't answer the phone either!!!!!! I had $160 left credit when I changed over May 25th 2022. As of today November 1st, 2022 I stilll have not received my credit of $160.00!! I have called 10 times, have talked with billing and they have told me it's on the way numerous times. They sent it to the wrong address 2 times and they said " they had to stop payment" which I dont believe. THEY ARE LIARS AND THEY ARE CHEAP!!!!!!! DONT USE THIS COMPANY-VERY UNPROFESSIONAL

3 years ago

star star star star star

Ike Standifird Evansville, IN

When I call for help with my phone, a live person is quickly on the line. I experience zero black out zones. Hardware is well priced

3 years ago

star star_border star_border star_border star_border

Edgar Prothero Clio, MI

They kept turning off my service (what little I had) despite having a substantial credit on my account. Service in this little town in Michigan SUCKS, their coverage map is not correct. Their "technicians" only know how to tell you to turn your phone off - then back on again which never helps. Trying to close your account (currently doing) seemingly takes 3 weeks before you get your money back which they take IMMEDIATELY. Their "managment" is rude and unhelpful. Don't waste your time or money with this company - you'll be sorry if you did.

3 years ago

star star_border star_border star_border star_border

TD W Omaha, NE

I was first told new customer that buy our phone gets the first thirty days as a promo and if you like it, it's month to month, the first month was lousy and the phone volume was very low. I regrettably ask for a replacement, and experiencing more lousy service, I tried to send it back, funny thing is it had a moving scratch, and the goalposts keep moving, if you read this, Please run away from CC it's a con game with them. The Ol Bait and Switch is what they will deal you.

3 years ago

star star_border star_border star_border star_border

David b Atlanta, GA

Consumer Cellular advertises excellent customer service. I purchased a phone 8 weeks ago and was unable to login to my account. I called was on the line for 45 minutes. They said it’ll be fixed within 48 hours. It wasn’t. Then another long time on the phone. Another 48 hours and it still didn’t work. I talked to 4 different supervisors. Finally they fixed it. I can sign into my account. They offered $15 as compensation for my time and frustration!! My time and frustration was only worth $15.

3 years ago

star star_border star_border star_border star_border

Renee Harris Grand Junction, CO

I have been with this company for over five years, but this week I left them, the reason was that I am a one person household with one phone, and once my phone goes down the only way to get support is to call them, well I couldn't do that, there is no storefront to go to for help, no office, so my phone was down for four days, got it "fixed" twice and down again, I'M DONE WITH THESE PEOPLE

3 years ago

star star_border star_border star_border star_border

Robert Magyar Edgartown, MA

Very satisfied with their USA service for several years. Contacted them before travelling to Cananda and quoted free calling with a .05 charge per text in Canada. Arrived in Canada with no service, phone or text. Called 611 and representative had me turn everything on so we could call or text in Canada. This did not work. Then I find out that with very little data usuage that I will be charged for over 2000 Mb data roaming in a 6 day period at a cost of $211. This is terrible and I just went with T-mobile. Use Consumer Cellular in the USA but never use then or try to use them out of Country.

3 years ago Edited August 11, 2022

star star_border star_border star_border star_border

Tim Sutton Largo, FL

they made "UP GRADE" to a new phone, so I buy it from then and it broke within 6 months. When I complained, I was hung up on, then I finally speak to a supervisor who tells me I have to send my broken phone to them and I have to go DAYS with out a phone while they inspect it. I've been with them for a long time and this is how i am treated. I could go to target tomorrow and exchange it for a working phone.

3 years ago

star star_border star_border star_border star_border

vicky eckols Fullerton, CA

i got the phone end of 21 and hardly ever used it my cc expired and i was then suspended after repeated emails from them i paid off the balance and canceled this was april. i am still being billed for a phone that is no longer in service customer relations was awful and refused to send me an email stating i have canceled even if i paid this new bill! if you're thinking of using this company do some research.

3 years ago

star star_border star_border star_border star_border

Linda Gant Niles, MI

Terrible experience! Worst company for Senior citizens to deal with. Had to have a password for everything-too much time to spend on setting up phone. Senior citizens should not have to deal with complicated instructions in order to use the phone. This company IS NOT geared for the Senior citizen. The commercials make it seem so easy-it is NOT. This was an awful and frustrating experience for us.

3 years ago

star star_border star_border star_border star_border

archie lee West Helena, AR

Went on a cruise to Mexico like I've been doing for 20 years connected phone to ships wifi used my phone One time for about 40 minutes get home 2 months later Cc charged my account for 497dollars all hell broke loose checks bouncing needless to say 35 dollars a pop,now they want 323 dollars for the final bill I paid 120 a month before the fiasco so what's this for, no text or email to tell me they were charging me now my credit will take a big hit I'm not paying anymore,my advise is to never allow any cell phone company to charge your card automatically for the bill, companies don't care

4 years ago

star star_border star_border star_border star_border

That guy Wilmington, DE

Garbage coverage in most spots. Customer service was very nice but coverage issues remained. Cancelled service but then got surprise fees. Their coverage is very poor and phone didnt work well. They were excellent in threatening me with a bill collector. OOOh! Im so scared! The are great at collecting money for their garbage crappy inferior stupid service. I will tell everyone never to use this very poorly set up service. I would recommend using an old telegraph before signing up for this mess of a phone provider.

4 years ago

star star_border star_border star_border star_border

Cokid22 Denver, CO

I had several problems trying to get service on my account through consumer cellular. Number one, their customer service is not US-based. Number two it took 40 minutes to get the information I needed. Three their customer service people do not either have the knowledge to help you or the authority to help you. Are used to have very good service. However it is poor now

4 years ago

star star_border star_border star_border star_border

heather cox Chicago, IL

Nobody seems to have the proper amount of training to help any customer with any question they may have at all. I've had my new phone for a week and a half and I've talked to 10 different people about how to get my phone set up and every single person has given me a different answer and zero help at all. This is absolutely rediculous.. Shutting the economy down and giving everyone stimulus checks really made for a lazy society and zero customer service help anymore. Anywhere. Who knows if this will get resolved. Nobody's trained anywhere.

4 years ago

star star_border star_border star_border star_border

Robert Cooney Mount Vernon, WA

It is unfortunate that you can’t leave a zero star review. One of the worst experiences I’ve ever had with a company. First and foremost, they are committing fraud. They told me there was coverage where I live and, Simply, there wasn’t. This was after trying for weeks and weeks to make it work. Switching out Sim cards, spending hours and hours on hold, talking to customer service… Wasting time. And, then, when they were unable to provide the service they promised, having the goal to charge me for what they couldn’t provide.

4 years ago

star star_border star_border star_border star_border

Joyce LaPoint Miller Lawrenceville, GA

the past year plus they have gone from great customer service to ZERO. you literally have to wait several HOURS to get a return call & by then you are not available & have to call again & wait a few more hours. your whole day/night is tied up......totally unacceptable . thinking of switching to Xfinity. for just $5.00 more will have UNLIMITED data vs. 1 GB now.

4 years ago

star star_border star_border star_border star_border

My Bag Houston, TX

Im a disabled person,to sign up for consumer cellular service they hurry and answer their phones to update a plan or sell another phone. If you have an issue or want to cancel the service the wait time is over an hour, they lie about they're unlimited plan, please stay far away from this company, they always have an excuse why the phone time is so long, its not senior friendly.

4 years ago Edited February 8, 2022

star star_border star_border star_border star_border

Mary Wong Charlestown, MA

Consumer Cellular lies, cheat, and steal from your wallet. They often use your text messages as a vehicle for the own selfish purposes. The IT people peeks through your email and your text messages to find what kind a consumer you are, and they lie about not looking. They will be a subject of investigation soon from the states they provide service too. They are big trouble with local and federal authorities,

4 years ago

star star_border star_border star_border star_border

Are Tea Haddon Heights, NJ

When you research services they wer sure to keep you on short hold times. Had the answers too. 3 days later I am a customer and I was the 105th in que. WTF. For two days in a row. So I went to the live chat format - they don’t understand what “Live” means. Waiting, waiting and if a call comes in in your phone while you wait, their chat bumps back to the beginning of the wait time. My advise.... Don’t. Not worth the agg. I’ll stick with Verizon thank you.

4 years ago

star star_border star_border star_border star_border

Ronnie Smith Santa Fe, NM

Not the service CC claims they are. It took weeks to get my phone setup to make calls to Canada. The web site claimed it’s easy, just enter 1+ area Cade and number. It doesn’t work that way. I now have to call a number to connect to Canada and then given a code and then enter all over again plus the code. I’ve tried to get ahold of anyone to help because this method does not work. I’ve missed many calls to Canada and I am unable to talk to someone/anyone that can help.

4 years ago

star star_border star_border star_border star_border

tom spencer Atlanta, GA

We have been long term customers of Consumer Cellular. Recently they have added a $5 auto pay fee. I have never been late on a payment in over 10 years, get ebilled and now they want more money. They are not a full service phone provider. They buy bulk time and data from other carriers and resell them. In doing so the customer does not get spam blocking on calls and texts. You don't pay much but you don't get much and now they want more for offering less. Time to find another carrier

4 years ago

star star_border star_border star_border star_border

Richard T. Bell Ocala, FL

Worst cell phone company on the planet, when I tried to report a problem, they would not even answer the phone, no call back, no response what so ever. Unable to hire enough personnel to staff the company, used COVID excuse. It reminded me of AT & T 35 years ago, absolutely no damned difference. Consumer Cellular is one horrible company. Don't waste your time reporting a problem, it will never be corrected. They will use the ever famous COVID excuse.

4 years ago

star star_border star_border star_border star_border

Mike Yaeger Washington, DC

Stay away from this company. And do not buy a phone from. That's how they lock you into their service. Go to Walmart and purchase a phone. I have trying to get the phone I purchased from them unlocked to go to a didn't carrier. They have been avoiding this and basically telling me that they cannot unlock it. Even tho I own the damn thing. Now it's been past the 30 day mark so I cannot return it for a refund. Please whatever you do, go to Walmart and avoid doing business with this company.

4 years ago

star star_border star_border star_border star_border

George Stone Saint Ignatius, MT

Consumer Cellular was a good company when I started with them, presently they have turned out to be just the opposite, coustomer service is very bad' I was sold a phone which gave me problems from day one I requested a return on it and they refused the return because it was more than 14 days mind you it gave problems from day one contacting them is ridiculous you end up on hold sometimes for hours unless you want MISERY don't hookup with Consumer Cellular.

4 years ago

star star_border star_border star_border star_border

Ronald Smith Braintree, MA

I spent 3 days without a phone. I spent the three days trying to solve the problem. Every time they told me what to do it didn't work. Finally after 4 trips to a Target store, someone was there who got me partial service. There word means nothing. The worst time I ever had with a phone company. Please don't believe their adds. Please, please do not go with them

4 years ago

star star_border star_border star_border star_border

1 2 Cleveland, OH

the cost advertised was low, however the service for value is D- sorry the hype and how they market their products is a very poor value I wish I didn't have to use any cell phone, the quality of the phone sucks, apps just open on their own, have to wait over 1/2 hour to get some help, run away very far away, they are nNOT amazing, they are pathetic

4 years ago

star star_border star_border star_border star_border

Simplicity Auburn, WA

The one star is because the only way to reach customer support is by phone, and the wait times are 30+ minutes! Even their chat isn't working....because when you click on it, it says "Chat is not available". I'm also not happy they are involved with AT&T, who supports OAN, which spreads conspiracy theories and subverts our country. I'm switching to T-Mobile.

4 years ago

star star_border star_border star_border star_border

Gayle Lopes Nashville, TN

Long long long waits… Reps used to be easy to understand but no more…on hold and then disconnected . I don’t have another hour and a half to wait to try again. I’m trying to see if my din can attach me to his TMobile account so I can have coverage and a cheaper bill. Can’t believe rep didn’t call me back — he certainly had my phone number!

4 years ago

star star star_border star_border star_border

James Westerberg Buffalo Grove, IL

Terrible customer service. i bought a Consumer Cellular Link II cell phone and had a question about a problem i was having trying to text someone and called there 800 # to speak with someone and was put on hold for 65 minutes. They obviously couldn't care less about trying to help consumers who purchase their products

4 years ago