Name: Consumer Cellular
Rating: 4.5

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Lynn Parker Dallas, OR

The wait time for customer service is 30-45 minutes. When I called to cancel my service the service representative tried to talk me out of it and then hung up on me. It took me another hour to get them to answer the phone when I called back. I have spent a week trying to get them to release my phone number so I can use it with my new phone.

2 years ago

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Jim Lund Los Angeles, CA

This is incorrect on this write up as they do offer unlimited data. 2 phones for unlimited everything.

2 years ago

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J B

I have 4 lines with CC. Unlimited talk, text & data. My daughter used (per cc), an excessive amount of data in a short period of time. The shut off her data and throttled all 4 lines. I called them and was told CC customers are a low priority to AT&T who own the towers that CC borrows.

3 years ago

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Gary Bernegger Appleton, WI

First I must say that their customer service tried to be helpful and was US based - spoke good English. However, after signing up for the three line plan, I gave up after five days as they were never able to port our numbers over and activate our phones. Very disappointing experience overall.

3 years ago

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Elizabeth

Consumer Cellular has poor customer service, unempathetic representatives, and expensive and inconsistent pricing for their plans. Every month, the plan price increases. I would not recommend Consumer Cellular to anyone because they are not the best cell phone provider, as they state and mislead people to believe.

3 years ago

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Goomer East Weymouth, MA

They stink. At first they signed me up for a useless plan that if you used it you were going to go over the limit and they would you up to the next plan. They never set up my voicemail for weeks until I inquired. I transfered out and made sure everything was settled and now they are trying to Bill me for 2 extra months that I paid for.

3 years ago

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Peter Pan Carbondale, IL

They recently added a fee to opt OUT of autopay/e-bill, which is the deal-breaker for me. Charging a fee because I don't want to share my cc/banking details seems shady. I've filed a complaint with the FTC and the FCC, although I doubt it will do any good. I'm looking at Mint Mobile as an alternative.

3 years ago

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Mayra Ortiz Orlando, FL

I have trouble sending text messages and sometimes I have trouble receiving messages so disappointment. The messages say there unable to send my messages . I almost dont have internet and this is been going on for a long time.

3 years ago

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Lorice Tolbert North Myrtle Beach, SC

I’m trying to leave CC but when the new provider tried to port over my number it says it’s locked! It wasn’t locked 4 days ago when I activated 2 phones & one still doesn’t work. They say it’s not locked after numerous calls & chats, where do I go now? Help

3 years ago

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Jean Armelio

Consumer Cellular was a good service not anymore. Cannot access customer service without, at least, an hour wait on the phone. Once there got cut off. I’ve had it, they are still blaming Covid but they need to stop. Getting a new provider asap

3 years ago

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Allison Vincent Aiken, SC

Received both phones in the mail. I have been trying for two weeks to activate them over the phone. I have waited for hours and left 12 return call messages. Still have both phones in the box. Now my old service is cutting me off. Just can't win.

3 years ago

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JAMES DERENO Pittsburgh, PA

flip phone 11 , to sensitive keys /multiple hits of numbers , not sensitive mic ,position problems . no reception in large hospitals 1st floors . would not recommend for seniors . long time customer .

3 years ago

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glenn Cheek Dunlap, TN

called service, 15 nin waiting they had to have code. got code last 4 ss. then had to have 6 digit code. then could not help me. never get consumer cellular. after an hour and a half still, can't make calls can't call without going outside. DO NOT GET CONSUMER CELLULAR PHONE OR SEVICE

3 years ago

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FUConsCell

Beware, if your account is hacked CC will blame you. They will lock you out of your account, even when you do more than them to stop the fraud. They will accuse you of trying to scam them. They don't care about their customers.

3 years ago

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Robert Brunner Holbrook, NY

Automated system is useless . que is high so they offer call back but never call back. Auto system reset voice mail password and now the message is mail box not set up goodbye.

3 years ago

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Michael Sand Cape Coral, FL

I recently dropped a line for my granddaughter after she graduated from college. I was told my new bill will be $63. I got a bill for $79. I opened a cht with a representative to straiten out the bill. I got the runaround. The I asked for the code so I could take my paid off phone with me. Didn't get it. Now I have to buy a new phone.

3 years ago

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Jim Sills Charlotte, NC

My wife and I got seperate accounts to get the 35 g unlimited for each of us. No longer needed that much data so Icalled to add her to my account. Over an hour of b.s. before they would add her, without making it two plans on my account and a cost of over $100. Yes we will be changing carriers.

3 years ago

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Lisa King Charlotte, NC

Absolutely the worst company ever. Do not move your service here. I've only been with them about 7 months and it's been a nightmare month after month. I have 2 phones. One I keep the data turned off and they constantly say I over use my data. There is no possible way. I even took screen shots from my phone to prove it. They are flat out liars

4 years ago

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D. Mattson Duluth, MN

i would like to give them a zero....absolutlelt horrible. i bought a phone on-line so they send a confirmation email and a second email....they want to review my order. How many minutes of my life did i throw away!!?:??!! Go to hades!

4 years ago

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John Kersey Murfreesboro, TN

I had consumer cellular service a couple of years ago and was very dissatisfied with the service. After I canceled the service, I went through hell in order to get consumer cellular to release my telephone number. I would suggest that consumers avoid this company.

4 years ago

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Nicolas Sucich

Don’t do it - DO NOT ACTAVATE WITH THEASE PEOPLE- rude and belligerent service, and hours On hold !!! Better Verizon or AT&T To save $10-15 and have to deal with these people.. I don’t know if it’s worth all that. True, they did have good costumer service in the past. But that is definitely not the case anymore.

4 years ago

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Joyce Rybecki Anderson, IN

I wanted to change carriers to consumer cellular but I couldn't get the service were I live. They ran a $30.00 charge to make sure your bank we let them pull money out of your account. The person said that the $30.00 would be refunded but they have been taking $24.72 for 7 months form my bank account and I DON'T have a phone with them.

4 years ago

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Edward Walsh Watertown, CT

I have been with them for many of years, I need'd to upgrade my phone and it's been nothing but a nightmare. Try to buy this one phone and for three days now every time the price keeps changing. so gave up and keeping my 3g phone. and looking for a new carrier for service.

4 years ago

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Lisa Witter Lutz, FL

My parents had consumet cellular one phones they were told that their bill would be 20.dollars a month come to find out it was over 40.00 . My parents are on disability and retired. When they told me I switch them to Spectrum and their bill is 14.00 a month I would not recommend consumer cellular to anyone.

4 years ago

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Mike Murray Miami, FL

This company is awful in a million ways, which you’ll know if you take any time to read about them, but I just want to point out that they will refuse to port your number to another carrier so be very sure that you want to use them forever or change numbers.

4 years ago

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KBlanco Altamonte Springs, FL

Consumer Cellular are Crooks. They offer one price, but later charge much higher. They claim no contracts. I told them to close my account- they continued to charge me. These crooks also don’t have the data coverage they claim. Avoid at all costs!

4 years ago

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David Bond Franklin, KY

It took for ever just get started. They lied about being able to keep my old phone and number. Had to go through 2 different sim cards, numerous calls to customer service and they still get everything done. I would not recommend Consumer Cellular for my dog. Worst phone service of all time

4 years ago

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Bcsteele Black Mountain, NC

Extremely disappointed. Ordered and paid for a phone a week ago. Paid for expedited service. Phone hasn’t been received and customer service is beyond useless. They were actually rude and condescending. Maybe it has to do with my being a senior?

4 years ago

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Jeff Paine Washington, DC

Sometimes calls don't come it; sometimes I can't call out. More often the quality is soo bad I have to ask the other person to call back using my land line. And I havae never been able to get someone from Consumer Cellular on the line.

4 years ago

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Bob Bellah Knoxville, TN

Awful company, so many things wrong with this company there is not enough room to state it all. No notification of a voice mail, person calls you it might show up or it may not. Don’t waste your money.

4 years ago Edited January 26, 2022

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Randall Knoxville, TN

BEST PLANS for the money! They don't hype all the frills to entice you sign on. Very simple to understand billing!

5 years ago

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William Carocari Branford, CT

BUYERS BEWARE . The thirty day "No risk" return will not apply if you purchase your phone from some one other than Consumer Cellular directly. I made my purchase at Target and found on trying to return it at twenty-two days that the Target return policy ( twenty days) applied so I am stuck with a phone. Customer Service was of no help.

5 years ago

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David s Newton

prices is less than half of Verizon, which i had for 20 years. however, as soon as i switched the junk mail started pouring in. like 100 per day.

5 years ago

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Stella Goll

They handled my situation completely and quickly, getting my faulty phone replaced at no additional cost to me.

5 years ago

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angelo sturino

for the purchase of both the phone and grand pad is ideal for ouragegroup, customer setvice is verygood

5 years ago

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Linda Flynn Summerville, SC

Best phone company ever. Consumer Cellular has the best prices for seniors and their service is awesome as well.

5 years ago

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JOhannes Decoz Houston, TX

Eight months ago I cancelled and two months after that they were still sending me invoices. I finally paid to get rid of them, and now they are still sending me a bogus invoice. Their service was horrible, their coverage was horrible, and their billing is crooked. Stay away from this company and avoid some aggravation.

5 years ago

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DON GIBSON Tulsa, OK

JUST STARTED SERVICE AND THEY SENT THE PHONE TO THE WRONG ADDRESS AND UPS RETURNED THE PHONE AND THEY SAY THEY GOT THE PHONE BACK BUT THEY ARE STILL BILLING ME FOR THE PHONE, WHEN YOU TRY TO CONTACT THEIE CUSTOMER SERVICE YOU ARE PUT ON HOLD AND NEVER COME BACK TO YOU. WHE

5 years ago

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Douglas Cann Naples, FL

Lousy reception, lousy transmission, extremely limited coverage (don't believe their advertising), texts are not received or sent and just try to get them on the phone, you'll be subject to endless advertising and when that's over you'll find you are 48th in line to talk to someone.

5 years ago

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yyzsfo Greenbrae, CA

Decent rates, but not enough gradations/options in plans and very problematic to use in Canada and other countries. Expect to switch to Xfinity Mobile.

6 years ago

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David Erie, PA

I placed 4 different Phone calls on 9/15 in an attempt to join..was never actually able to complete transaction......very bad customer service experience today..Reps seemed very disinterested in helping me. I was lured by the low cost of the plans but found the experience disappointing. :(

6 years ago

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Gary Pell

When I was with them I only had basic phone service but they charged me for every text message that anyone sent me. I had no way of reading them, but had to pay for them any way.

6 years ago

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Terry Kargel Denver, CO

After 3 trips to the Tech Desk at the Target in Glendale, Colorado, I was still unable to get switched from AT&T. Trip 1: I was told my AT&T PIN wasn't accepted. Trip 2: I was told my Galaxy S6 was "locked". Trip 3: I brought in the unlock code from AT&T and was told the CC person "didn't show up today". I'm done.

6 years ago

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preston deleo Uncasville, CT

i have had service with several cellular company and never before have i been hit with so many robo calls, 7 in one day all targeting seniors.. How are they getting my number. I have had this number for ever and now i have to switch carriers and get a new phone number. thanks consumer cellular.,.

6 years ago

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James Zakostelecky Hermitage, PA

received sim cards on a Friday for two lines one finally got transferred on Sunday after many calls to c.c. it is now Tuesday night and still trying to get the other transferred they keep telling me to wait three hours and it should be done I'm thinking they meant 300 hours. the savings aren't worth the hassle

6 years ago

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Chris B Waukesha, WI

I have had the service for a little more than 2 weeks and this is the worst service by far. It reminds me of when cell phones were just becoming popular. Lots of dropped calls and unable to send or receive texts consistently. I'm firing them and going with a different service. They suck!

6 years ago

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Mary R Bates City, MO

Buyer beware I never even opened the SIM card because I did not need to activate any phone on consumer cellular yet I was charged almost $35 they said once I purchased the SIM card it was activated. So not only did I give from $5 for the card I gave them $35 for absolutely nothing

6 years ago

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Eric Avinger, TX

Horrible service , if you could call it that ... The ole bait and switch ! False advertising !!! Customer service is nothing but excuses . Most of the time my phone displayed no network connection and when connected dropped calls ... Don't waste your money on consumer cellular !!!!!!!!!!!!

6 years ago

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George Nicoloff

After many years, CC jacked-up my plan to $75. I saw my wife was using her phone a lot, so I thought it (unlimited) was OK. When I checked, it turns out my average bill should have been $45. I called CC for a rebate, they said "We cannot). So I SO WITCHED TO sPECTRUM. wATCH YOUR PLAN. tHEY RIPPED ME OFF FOR OVER $700.

6 years ago

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Crystal Newville, PA

We had absolutely no service in our house or outside! It was awful. I called them, they had no answer for me. We had our phones for 2 weeks, (too long) and sent back. I ended our contract and went back to vetizon. So many problems

6 years ago