Name: Consumer Cellular
Rating: 2.9

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Susan Bowes Aberdeen, WA

i had the service several years ago and it was no better then a state phone it dropped calls but they didn't tell you when you went over your plan so i was stuck with a large bill

3 years ago

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Joseph Fusco-Kunes Columbus, OH

Absolutely the worst customer service if you get a person. Charged me after closed account for additional months. I would not pay and it went to collections whom I explained the situation and they drop collection

3 years ago

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Terry Carstens Mukwonago, WI

While the price is OK the service is not. Many times you can't complete a call, or it goes right to voice mail. I often get emergency calls only. Not real relialble.

4 years ago

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Rich Therrien New Orleans, LA

They make it very difficult to downgrade your plan. It ratchets up, but they won't let it go back down. Customer service is closed late and on weekends. It must be their business model. Thieves.

4 years ago

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Jayce Jay Stafford, TX

bad customer service....Monica in customer service displayed horrible customer service. I do not like having to call this company; long wait times...I also always seem to get a "double" bill

4 years ago

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Jim Collins Lee's Summit, MO

The worst costumer relationship I have ever delt with in all my life do NOT Reconvened!!! Phone service is the worst I have delt with!! Don’t wast your money on this phone service!

4 years ago

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deborah berwick Branford, CT

They are the pits. You pay a bill and have the cancelled check and they said they didn't receive it and put you through hell. I guess they need to get people that do their job and can read.

4 years ago

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Shelley Gowen City of Saint Peters, MO

HORRIBLE CUSTOMER SERVICE!! If you want a cheap cell phone bill you will get just that but not without the price of the worst customer services ever!! Can I at least take the ONE star back that I am forced to give!

4 years ago

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douglas w miller Vero Beach, FL

the worst of the worst bad sevice with phone and now they want me to give them more money formy phone when i ws going to send it back to they --dont make a mistake like i did you will regret it

4 years ago

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Ben Martinsburg, WV

Have 5 devices with them. However if you need to contact customer service, you will be on hold for yours not minutes. Data plans are very experience.

4 years ago

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Andrew W Hubbard Harrisburg, PA

I am so disappointed in this company.. because someone that was living at this address they say failed to pay there bill my phone was cut off.. its wrong because when i purchased this it was only me.. can you assist

4 years ago

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Susan Larimer OH

The 2 1/2 weeks I had the phone I could not get the speaker to work or end a call or use the # keys. I had to keep calling c. s. To have it reset many times. I paid $92. for 2 1/2 weeks of non working phone

5 years ago

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David Young

Bad take vantage of seniors Increases monthly rates without notice before you use all your data then don’t want to change it back or give you credit for not using all your data bad company

5 years ago

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WD L Arlington, TX

When i signed up, i wasn't told about all the taxes and fee. I didn't realize a no contract mobile company charged fees. I cancelled after the first month. I pay $35 dollars a month for 10 gb without all those fees.

5 years ago

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Norm Hereford, AZ

Customer service = looooooong waiting times and friendly but often incompetent service reps. When porting my phones from Verizon to Consumer Cellular was a nightmare.

6 years ago

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Patricia Ferguson

I have nothing but good things to say about Consumer Cellular. No complaints for sure.

6 years ago

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Val Sigmon

Consumer Cellular is a fantastic cell company. They are cheap and their service is outstanding.

6 years ago

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Glen Olinger Street, MD

Simply the best! They have provided additional benefits on a few occasions at no additional cost.

6 years ago

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Sandra (Sandy) Rosso

I'm a senior and like the ease of use of their flip-phone. It is very uncomplicated.

6 years ago

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Dr Lexington, KY

Do not use consumer cellular ,it takes 45 minutes to get an agent ,I have been trying for Week to get my service on . After buying my own SIM card who has an hour to lay your phone down on speaker and wait 45 minutes

6 years ago Edited September 14, 2021

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Smiley Nashville, TN

All good. One bad encounter with a phone rep. Not bad for three years of otherwise problem-free service.

6 years ago

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Me Lakeland, FL

Phone almost always has no service. Constantly get disconnected at home. No service almost everywhere I go stuck with them for 6 months because they will not release phone so I can bring to another carrier

6 years ago

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Harry Davis Ashland, VA

The new model Doro is completely unusable. A total piece of junk. I have already purchased a new phone, NOT CONSUMER CELLULAR. They should be ashamed.

6 years ago

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GLORIA C WILLIAMSON

New Customer If I really had a choice it would be no stars. Waiting to get my service on; switching from t-mobile. I hope it get better then what I'm going threw right now.(Not Happy)

7 years ago

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Linda finley Riverside, CA

really great company they give us senior great prices and your bill never does change.

7 years ago

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John

service/price- fair if you exceed set limits. They need to do much more limiting of unwanted ads.

7 years ago

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Tweeders2011 Goose Creek, SC

Great service at a great price with excellent customer service. They do not need improvement.

7 years ago

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Gemini33 Eugene, OR

Easy to use, economical, notice if you are going over service serve you are paying for

7 years ago

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innkeeper Galway, NY

Great customer service, great price point, great coverage. What more could an old lady ask for?

7 years ago

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Ronald Olson

Excellent company in EVERY respect. Quality products, superb support at user-friendly prices

7 years ago

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Joe Livingston Hixson, TN

I was billed $60 for my free trial. I attempt to attach a copy of the bill, no provision in this site. CC may not lie to all, they clearly and unabashedly lied to me! Joe Livingston

7 years ago

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Tim W Kwolek Castleton, VT

TERRIBLE !! Customer service / product service. They sell obsolete phones and then do NOT warranty them, so you must buy a new one every 6 months in order for them to work properly!

7 years ago

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Jutta Rawcliffe

They are very helpful and their customer service is excellent. Their phone is very slow to come on.

7 years ago

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lil roberts Brentwood, NY

up until now they have been excellent for the price. BUT TODAY 12/06/18 you cant get through online or their telephone number. Are they going out of business and not telling anyone.

7 years ago

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Judie Krauklis Sun City West, AZ

Love their personal service. Would like them to be able to discount the price of their IPhone's.

7 years ago

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Gregg Lee San Clemente, CA

Bought two Doro phones for my parents and the service from Consumer Cellular has been outstanding!

7 years ago

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Andree Houston, TX

Just switched from AT&T. At home, have only 1-1/2 bars. Called and was told several cell towers were out in my area, which was a canned speech and a lie. I will be cancelling this service.

7 years ago

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Glenna Berkey, OH

When I am at home, there is only one small bar for signal. It is very weak. Also some say they sent me a message and no message shows up.

7 years ago

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AJ Niceville, FL

Terrible data in Northwest Florida. I switched from Cricket to Consumer, terrible mistake. Calling and texting is great but data is almost non existent. I have to be close to wifi to get any of my apps to work.

7 years ago

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Maricaye Mowdy Clovis, CA

Reasonable rates and good service. No dropped calls. Good rate for Apple I phone.

8 years ago

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Marcia Walhalla, SC

My payments per month is only 26.00 and their customer service is very good when you need them.

8 years ago

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William T. Newby

They are the best I have ever been with as far as price, service, cover range and customer support.

8 years ago

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Robert Salomone

Very competitive pricing, reliable - no dropped calls and great customer service.

8 years ago

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Thomas Law

No contracts. Adjustable pricing plans. Great Technical Support and wonderful customer service.

8 years ago

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Richard Ayres

US based company with absolutely outstanding service at a great price. Enough said.

8 years ago

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Richard Wall

The representatives were very knowledgeable especially Jo D. The products were excellent quality at fantastic prices

1 year ago

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juliemarie woodman Jupiter, FL

call were all static- or dropped an to get them to male it better i had to buy another one - (it was never able to to complete amy calls --) are you kidding - one i had just bought from them did not work - why would i buy another- worst - i went to trac phone - paid less for phone an ot worked

5 years ago

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Genevieve Fraser Athol, MA

Reasonably priced with smaller plans for those of us who keep our cell phone communications to a minimum.

5 years ago

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Nancy Greenberg Fort Myers, FL

This is a company that offers great coverage for very reasonable rates and has excellent customer service.

5 years ago

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Carol Schwenksville, PA

price service and seldom do I have any issues with reception they are the best cell company I ever had

5 years ago