Name: Consumer Cellular
Rating: 4.5

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Angie 1960tx Arlington, TX

I have called yec support 4 times I have never been on hold less than 4 hrs today I was on hold for a hour and a half and then they hung up on me and when I called back they were closed it is the worse costumer service I have ever seen and the service is bad as well as soon as this month is over I'm leaving and any service will be better than this even 2 paper cups on a string would beat this it is horrible all the way around in every department

5 years ago

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MAD SENIOR!!! Milwaukee, WI

SHAME ON YOU! Stealing & FALSE CHARGES! FALSE ADVERTISING, at its best. NO WAY TO GIVE A REAL HUMAN ON THE PHONE! EVER! Virus or not also guard your credit card because mine was STOLEN and they sold it to the criminal and never repeat never in capital letters alerted me that the criminal purchased a new phone on MY CREDIT CARD! & GAVE THE THIEF A FREE PHONE I PAID FOR!

5 years ago

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Leonard Rains Lake Worth, FL

Unspeakable customer service. They are arrogant and not helpful. Not to mention - it is so hard to get alive person as they have automated options going forever. I am not sure why they are insisting on great support when is exactly the opposite and I will make sure that BBB and AARP knows about. Plus there is many companies out there with same or better deal and much,much better customer service. Let us give our money to people who treat us respectfully and business like.

5 years ago

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TJ Lancaster, PA

THEY SAY THEY USE THE SAME TOWERS AS ATT..... BUT IF YOU DO NOT HAVE THE SAME SERVICE FROM THOSE TOWERS IT IS NOT THE SAME THING AND IF ATT PROVIDES DIFFERENT SERVICE (BANDS/FREQUENCIES) TO THEIR CUSTOMERS .. THEN IT IS MISLEADING TO SAY OTHERWISE....SENIORS WHO NEED TO REACH THEIR DOCTOR OR CALL 011 CAN'T AFFORD TO HAVE TH E CALL DROP WHEN THEIR HEART RATE IS 122....YOU COULD DIE IF YOU USE CONSUMER CELLULAR.....AND THEY DO NOT HAVE VERY MANY PEOPLE AT ALL WHO KNOW ABOUT CELLULAR TOWERS AND FREQUENCIES=

5 years ago

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Loos Kuna, ID

We were having trouble with our phones battery not holding a charge, so asked for another battery. They couldn't get one & were "phasing-out" the 3G phones, but for $25 could get us an upgrade to a new 4G phone. Found out later that it was a used, returned phone that doesn't work. That was ph #2, ph3 doesn't work either & since we bought a used phone (unknowingly), they can only keep sending us the same used phones. They have refused to even refund our $25 & apply it to a new Doro phone. . . but used ph #4 is on the way.

5 years ago

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Kati Call Chicora, PA

I thought we were doing a good thing by switching from Verizon (high prices) to Consumer Cellular. Man, was I wrong. There is no sense in having a low phone bill if you, in fact, can not make a call from said phone. Literally sitting next to my husband and his phone, and my call to him would not even register or go through in the house. If we wanted to use the phone we had to go outside. No thank you, back to Verizon. One of those things were you absolutely get what you pay for, which is not much.

5 years ago

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Charles McCabe Mount Laurel, NJ

Hi, my name is Charles M. I have an office in Mount Laurel NJ. If you ever have a problem and try to deal with Consumer Cellular’s customer service, don’t expect any good outcome. All they want to do is bill you every month whether they provide any service or not. I rated them a “1” Star rating, only because there wasn’t a lower available rating. VERY POOR COMPANY!!!

5 years ago

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Nelson Wisser Murrells Inlet, SC

Consumer Cellular is fine as far as phone usage. I have no problems with making or receiving calls but they have the worst customer service. If you try to reach them you are told they have a high volume of calls and you wait time is between 15 - 20 minutes. I don't have time to sit and wait 15 min to talk to someone, and you can't even e-mail them.

5 years ago

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John M Stanley

Flip phones should be easy to use and their's is not. Flip open - talk; flip close - hang up. Consumer Cellular's flip phone requires an engineering degree to use! What a pain!

5 years ago

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Hillary Orange, CA

Its hard to believe this company is still in business. I thought they would be good but no such luck. They have horrible customer service. Charged me over $90 for spotty service and than turned off all service to my phone, I now have Spectrum--no plan and $14/month. Consumer Cellular needs to just leave the cellular phone business--they provide nothing. Actually, they do provide nasty people, off and on cell service and over charging for all this.

5 years ago

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Mary Dodson Sioux Falls, SD

HORRIBLE customer service! Almost impossible to get an actual human being on the phone or even get to the point where you could make an automated payment. Confusing and conflicting information regarding payment arrangements given via phone and email. Choose Tracfone instead: more services for less money per month, and you don't need a credit check beforehand.

5 years ago

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A Reseda, CA

The worst customer service I have had to deal with for a phone service... the representative that helped me was totally incompetent. I called to pay the bill. Paid $89. Asked her if it was all paid off. TWICE... she told me it was all paid and that there were no more charges. So we close the account... or "close the account"... over the phone. Now a month later we keep getting emails saying there there is $20 overdue

5 years ago

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JIMMY CHANCELLOR Mattawan, MI

Just spent five hours getting a new sim card, and in the phone, to add to my existing service. Come to find out the address I'm using has an old account that owes them money. Even though I personally, on multiple accounts have never failed to pay a bill. My service is suddenly hampered by someone else who used my address. Garbage system. Don't bother. I've been a loyal customer for nearly a decade. It's honestly designed to be identity theft friendly.

5 years ago

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S.Keronas Castro Valley, CA

Was told that Cons.Cellular offered roaming service in Europe, discovered that it didn’t work & cost $$$. Very disappointed that they were dishonest. Should have told me to use foreign provider’s SIM card. I am now customer of T-mobile over 55 program.

6 years ago

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Charles J Mercik Denver, CO

I think as a re-seller it has PROBLEMS! I can not use the phone to make calls where I am staying. I have had to buy a new phone, the previous one when I flipped it open the plastic hinge broke, had the phone less than 80 days, no scratches, dents, dings, cracks. The only marks on the phone were my finger prints, yet it WAS MY FAULT. They would not HONOR. Their guarantee. Upon buying a new phone at Target, had to go back 5 times, the Aim Card was not activated, 5 times it took!!!!

6 years ago

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Lillian Cincinnati, OH

I was paying for 2 bills, elderly sister and myself. she lost her phone, I called in to cancel in plenty of time. She never ever used over 5 minutes a month. I paid the closing bill, and yet they still charged me for her regular service. They keep raising the bill, first it was 15.00 I GAVE them 15.00 to stop the harassment and now they say its 20.00. Now they are turning it over to collections...

6 years ago

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raymond Cummins Castile, NY

done with cc, in 1 yr I have had 3 junk phones and there reset options cure nothing have been a loyal customer since 2013, loved my 1st doro phone had it for yrs last 3 forget it, skip texting and the 7050 I paid 58.00 for same thing plus locks up once or twice a week. try to cell me a new phone, I said no not paying penny more 7050 I bought 3 months ago should not have to pay again, I am switching, they know these phones are bad and keep selling them, word to them is quit pretending like you do not know!

6 years ago

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John Murphy New Braunfels, TX

I quit consumer cellular to go with Spectrum in order to save money. I called them to discontinue my service on the first of Sept. I called back two days later to unlock my numbers. they keep sending me billing for Sept and October. The customer service at this company sucks! They screwed up a simple disconnect request by obviously dragging their feet because I was going to a competitor! I have never been treated so badly by a public company and would not recommend them to anybody.

6 years ago

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james Houston, TX

Buyer be ware, Bought a phone when I received it was defective. Sent it back and did not get a refund they said it was damaged when they received it. Was not damaged when returned. Spoke with customer supervisor who said it was not their problem and no refund would be issued. They accepted no responsibility what so ever. If you go with them be prepared to get screwed and don't count on customer service for any help!!!!!!!

6 years ago

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Kelli Greeley, CO

My Grandfather was with you guys, but he recently passed away on July 5th of this year, and my mom called you guys and told you that her father passed away and we needed to shut his phone off, but we are still getting a bill each month for his phone, we just need to let you guys know that it has been very hard for us that last few months.

6 years ago

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Kelly Lynnwood, WA

OMG! Not one person said the same thing! I unfroze my credit for them. They then charged me $15 because my credit was frozen?!? I am an AARP member, they can't find that membership?!? I asked for a supervisor to cancel everything, I was told they don't have supervisors?!? This is a bait and switch company and I DO NOT believe that those companies endorse this crackjack company

6 years ago

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William R Benson Savannah, GA

I've been without voicemail for nine days, they said that they would have there technical department call me in 24hours it's been 4 days no call. But I bet they will still want full payment for services not delivered, going to switch to Verizon. I do not have account in my name I'm on Gloria L's account her voicemail work's mine still does not it's been about three weeks, they said I would get a call back within 24 hours it's been 6 days no call.

6 years ago

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Daniel Bogart, GA

Every contact with Technical Support has been a nightmare and a waste of time. The latest is an "update" to voice mail that required me to set up my voice mail again and to lose all of my messages. No backup, no resolution. Just, "sorry for the inconvenience". Luckily I don't have a need for their pitiful support often. Not the great company they advertise.

6 years ago

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Sharon Pittsburgh, PA

Great service and reasonably priced. They are always so willing to help with customer service when upgrading your phone.

6 years ago

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Tammy

If you request a new number your landline name will not match your name. When I call a landline my name is "James Thomas". FYI- My name is not James Thomas. Representative told me it takes 72 hours to fix, after 144 hours it's not fix. Call again new rep told me 90 days to fix. Third rep indicated 90 days from the 2nd call not the first call. This information is not indicated on their website. I don't believe it will be fixed in 90 days and when it is fixed, the rep told me it still wont indicate my name but it may indicate wireless customer.

6 years ago

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S L Carver, MA

Hi. I'm extremely upset and frustrated with consumer cellular. I had a problem with the phone overheating and i was unable to use it. The phone heated up alot and I was afraid it would catch the house on fire. I called to explain the problem but customer service said there is nothing can be done and I was charged 3 months and i couldn't use phone. I called and messaged consumer cellular and they were no help. Do not use consumer cellular. Nothing but problems.

6 years ago

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Margaret Marietta, GA

I wish I could give it no stars, but that is not an option. Terrible service, charged me more than the $20 per month plan I signed up for, could not get bluetooth headset to pair with my phone and to top it off, I wasn't able to get the phone to charge, lost my credit card number and ran up a larger bill Happy to be rid of it. I will crush the lousy phone under a rock and bury it for posterity.

6 years ago

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Twan Chicago, IL

This company is just ripping off seniors. Ive tried their services and products for my mother now on 3 occasions for and each occasion the service and devices have been a nightmare. The latest device is the Grandpa that doesn't work at all. It doesn't take any incoming calls from those in the group or consumer cellulars reps. Now she has been prorated for a service that she wasn't able to use as well as without a device now. On each occasion the customer support offers no support whatsoever and don't care to see the consumer happy.

6 years ago

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Charles F Salliou Fort Lauderdale, FL

Terrible. Lies from these two well to do retired in their ads on TV.trying to make senior citizen comfortable...lies lies lies . I have no internet in my building so I average over their max plan of 20GB then they charge $5 each extra GB. I paid $164 for the phone...... So give yourself a break go to straightalk. Or metro. Consumer cellular is just targeting senior citizens who are not phone savvy. Anyone else gives you unlimited GB these days. This is a rip off .Stay away.and contact AARP. These are snake oil merchant ....charles Salliou. Please. Feel free to contact me at 828 476 9100.

6 years ago

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Nanee Aurora, CO

My experience wasn't good at all. Had two iPhones sent to me the first iPhone wouldn't turn on. The second one turned on but couldn't make a phone call not even to 911. Very much dissatisfied and disappointed in there services. Also my information was typed in incorrectly. It seems like everyone I talked to knew what they were doing. However not to sure.

6 years ago

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Sherry Gallant

For several years I have used Consumer Cellular service. I travel once a year and have always sent sim card when I return. This year they insist that I find a Target store and pay $9.99 for the card. I am a retired senior and changing this service puts me in difficulty. My phone will be out of use for a couple weeks until I can get to a Target. I am looking for another service.

6 years ago

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FRANCES L BEARD Olympia, WA

Absolutely not. went to target in lacey, wa to (Cecil) switched today.. paid for sim card .. got info form old carrier and And then told it would take 24 hrs to import number and changed. left the store with no access to make phone calls or text. So the no contract, low cost is not worth the stress. went to Xfinity; go much better deal 2 Gb and unlimited phone calls and text for 15 per month!! versus CC with 250 minutes and 1gb for 25 dollars.

6 years ago

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Kin Bellingham, WA

Data use took a big jump at a time when we were not using our phones. I called and was told they could not tell me when the data was used and what it was used for. I was told it was to protect my privacy. I was told I could speak with a supervisor and the representative set up a call back from a supervisor. Was told I would get a call within 24 hours. No call.

6 years ago

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sue Tucson, AZ

I recently bought a pixel 3, not one of their phones. It took me 4 calls for someone to get my service to work. It took hours. When I complained that they owed me money for their incompetence, they told me I had to call back. I sent a letter to corporate offices, and I received no response. So disappointed and frustrated.

6 years ago

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CW Sugar Land, TX

I decided to get my mother an iPhone with Consumer Cellular a few months ago. Unfortunately, my mother passed last week. I paid the phone off and was told the phone was the phone would be unlocked within 48-72 hours. Not a problem. When I called back to cancel service, they stated that the phone would not be unlocked, because the phone had not been on service for 180 days. No exceptions. This is a very poor display of customer service. I am now stuck with a phone that I have paid for and cannot use, because of some ridiculous fine print and a situation I had no control of.

6 years ago

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Dixie S. Pittsburg, CA

Many times when I dial my cellphone the call goes to a phone number somewhere in Massachusettes. Same number each time and no one I know lives in Mass. Consumer Cellular says I need to delete the correct number that I have entered and enter it again in my contacts. HUH? Sometimes that works, sometimes not. Maddening! This company sucks. Going to talk to T Mobile and Verizon.

6 years ago

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mhaus San Diego, CA

In the many years that I've had CC, I've watched their customer service and equipment go from tops to disgusting. My latest purchase, Doro7050, came with sticky keys, a company-wide software problem, I've been told. A solution is apparently in the making, but no exact date as to when a software update will be available . Until then, I'm stuck with a phone that barely works. CC has kept this problem pretty secret, since no public notice seems to have gone out from them to their customers. I'm switching companies!

6 years ago

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paul morrison Lanexa, VA

loose service less than 5 miles from home didnt have service in house had to go outside to make calls changed service still have at&t for cell service an get service where didnt with consumer cellular . so what is problem with consumer cellular with all the high ratings .they have people who dont care for one cheap shoddy merchandise j.d powers an the rest of the rating companies need to take a closer look at reviews of all customers

6 years ago

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Brian Eagen Londonderry, NH

Terrible customer service. I purchased a new Samsung Galaxie S10+ and when i received it, the CIM card was no good meaning I now have no phone calls in or out or texting working. When I called Consumer Cellular, the associate and the supervisor told me I will get a new CIM card in 3-5 days. When I asked about overnight shipping, they told me they don't do overnight shipping. Not good. After this issue is fixed, I will be shopping around for a new cell phone company.

6 years ago

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Suzette DeGrazia Cherry Hill, NJ

I purchased an IPhone 6S through Consumer Cellular and have not yet finished paying for it and my phone is over heating ! They told me that my warranty was up yesterday and that there was nothing they could do for me. They then told me to take it to an Apple store so I asked what will that they do for me and he said nothing because it was one day after the warranty expired ! I have been with Consumer Cellular for many years but I am done now ! My new phone is useless and so are they !

6 years ago

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donc Seattle, WA

Stay away!!! We bought an unlocked iphone from best buy and as soon as we inserted the sim card and activated the prhone, it locked to Consumer Cellular and we can't get it unlocked. They claim they can't do it. I've spoken to Apple, Best Buy, other carriers and all claim they should be able to help but they will not. What a TERRIBLE company!!! They are liars and cheats!!!

6 years ago

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Ken Holland Patent, NY

Be very careful that CC can provide useable service in your area before buying a phone or spending any money. I had no idea they had poor coverage in my area - their map had a solid blanket of service . It turned out that a connection was only possible by holding the phone by a window. Because I bought their phone from a retailer (the only way I knew of), they would not allow me to return the phone to them for a refund. Now I have to spend two hours and $10 of gas to drive to the point of purchase (there was none closer) , and hope they will take the phone back and provide a refund.

6 years ago

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Kelly Salt Lake City, UT

It is very difficult to reach a real person to talk to. We are changing after one month. My phone doesn't work well at all, although our 2 others worked pretty well. Once you do manage to talk to someone, they are not caring, not helpful, and unknowledgeable. we haven't had a good experience yet. One "Customer service" person says they will do one thing, the doens't . The next person says they won't . We called to get the phones unlocked and told them we were changing service. They didn't care. So unhelpful. Always.

6 years ago

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JW Frisco, TX

Lost service called tech support asked me to go to tarfet to repalce the SIM Card. Replaced the SIM Card still no service. Tech support deleted all trhe data and did a factory reset and now the Iphone is completely wiped out and unable to activate the cell phone. Very poor Technical Support and customer service. I had the same issue with my Samsung galaxy S10.

6 years ago

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Will Great Falls, VA

First of all horrible customer service. Personnel do not even know basic info on technology. J D Power must be a horrible service if they rate this company as best. If you want the most basic service it might be ok but they are missing features that everyone else provides like conditional call forwarding. My advice stick with a cheap plan from AT&T or T-Mobile. You will get good customer service there and basic features that work while getting a similar price.

6 years ago

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Carol Reeds Spring, MO

Consumer Cellular is a big time ripoff for seniors. They get you on autopay and then continue to bill your credit card when you cancel their services until you tell them to stop the autopay. They do not tell you that you have to literally tell them to stop. Also it takes up to 3-4 days for them to release you telephone number to the new carrier, all the time charging you. If you are considering Consumer Cellular--DON'T!!!!!

6 years ago

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Frank Gordon Palm Bay, FL

I have had consumer cellular for about 4 months. In that 4 months, my phone could not get or make any calls 4 times (that I know about.) Each time I complained, I was assured the problem had been fixed. They say they use AT&T towers but I had AT&T for 14 years without problems. The last representative I talked to seamed to know her stuff and was extremely polite / nice. My wife and I are getting along in years and need a reliable carrier. Heaven help us all if we ever have an emergency and cannot access telephone service!

6 years ago

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Louis

The sims card CC sent assured me it would work Well it did not work with Verizon phone Took me 7 hours. To get my Verizon phone working. Lost my April payment, $42.98, lost my original account. Had to call my credit card, to file a dispute. May take 30 days. Had to open a new account. With Verizon. And pay $40.00 today, and set up another Auto payment plan. Now will I get back my $10,00 prepay? From CC Lesson learned the HARD WAY .

6 years ago

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James Carson Portland, OR

Often poor connectivity. For 8 days I had close to zero connectivity, could only call or text from Wifi locations. Took Consumer Cellular 5 days to fix that problem. Spoke to supervisor who would only credit back 4 of those days. This despite my being on their network for more than 5 years.

6 years ago

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Terri Goon Longmont, CO

REALLY BAD POLICIES that their customer service people do not believe in yet follow even in death! My stepdad died, but hadn't used his brand new cell phone for a full 180 days. They insist due to policy that the phone MUST be activated, even though he's dead for another 60 days before it can be unlocked. I am happy to purchase 60 days, but will not re-activate a phone for a dead man for 60 days. Sorry lady "policy".

6 years ago