Name: Consumer Cellular
Rating: 2.9

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PAL Pittsburgh, PA

Twice my husband and I have gone to target in Monroeville,pa to get consumer cellular and twice we have gone home empty handed. What is with the techs that are either not trained right or are not showing up for work at the time it says they will be there. Does nobody start work on time anymore? Very bad for business. Guess I will be staying with Verizon!!!!!!!!!!!!!!

7 years ago

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Mark Mclellan Erie, PA

My wife and I purchased 2 phones in Jan. of 2019. My wives phone has not worked for 8 days after numerous calls with tech support and supervisors still not working. I mean hours on my phone to correct the problems, The last call to tech support they pinged my phone and now it will not work. These are the kind of people you deal with at Consumer Cellular. Of course they tell you the lines are still active and they "Understand how I feel" . Just a corporate bull line that they are trained to say. My experience stay far far away from this company.

7 years ago

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Joe Pensacola, FL

Terrible!! My father died and they continued to bill me for his account despite me providing them with his death certificate and no phone usage whatsoever. I had been promised only his card would ever be billed yet they latched onto to me after his death. I have excellent credit and did not want to jeopardize that. This company is completely cruel and heartless and I have spent hours on hold on the phone as you can never get through to them. Horrible customer service, poor responsiveness, understaffed and unprofessional. I could not be more disappointed.

7 years ago

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Jay Haverhill, MA

The price might be right but the customer service is pathetic. Long wait times on the phone and after a 1 hr phone call trying to solve the issue of phone not working tech does factory reset and erases all pictures. Phone still won't work. Sends me to target and electronic employee calls them. He wants to replace sim card they won't let him. Phone has message defective sim card. After 3 hrs. sim gets replaced phone works. Pay the extra and go somewhere where they know what they're doing. Called cc and they are "sorry" . Phones only 6 months old. Taking my business somewhere else.

7 years ago

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Anna Lehigh Acres, FL

I had to cancel my Consumer Cellular services because they gave me false information was told that my bill was going to be like around $25 and it turned out to be$46.80 which was far more than what I was paying with the Cricket. With cricket I got the $40 plan with autopay which they deduct $5 every month so I now am paying $35 per month which I think that's a much better deal and it's unlimited everything

7 years ago

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Lars Marion, IL

The device and cellular service was fine but the customer service was terrible. I talked to them 5 times about the same issue as the promised followups and fixes never happened and their explanation changed everytime. I'm so glad I did a test run with them before switching my primary number - I really dodged a bullet.

7 years ago

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Walter Cachia

No issues with support or service. Consumer Cellular offers a wide varity of plans and easy upgrades or down grades should a cusomers need change.

7 years ago

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Thelma P Leatherbarrow Norwalk, CT

Absolutely wonderful customer service reps, attentive to problems!! Had a few issues and they were addressed promptly, never without service !!

7 years ago

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John Atencio Denver, CO

Consumer Cellular is a bad customer service company. They shut my phones off with no notice even though they has received my payment on time. It took 2 hours on the phone to get reconnected. They take the approach that they are always right and the customer is always wrong. They made me pay for a phone that was ordered and never received saying it was my problem to turn my phones back on.

7 years ago

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Walt Grand Rapids, MI

Their phones are way overpriced. Double the price. They are also locked so you can't use them on any other cell phone provider either. Text messages took forever to go through and with phone calls. Half the time there was no internet service. I sent an email to customer service and he did not address any of my issues but instead told me I should call.

7 years ago

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sage Laredo, TX

I was with consumer cellular for about 8 years and during those times called CC a few occasions. Besides the first year, the rest of the times it was a nightmare to get to the Customer service, and at some point, I gave up calling them all together because of the extreme wait time and many rude reps. After they become unbearable with service and talk time limitation I had to find me some better option, and oh boy there were tons of them screaming for new customers with very attractive plans half price of consumer cellular. I am happy I left.

7 years ago

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Cathie Edmond, OK

The customer service with this company is atrocious. I have had alot of trouble with them from day one, but never switched to someone else. I am switching now immediately. They did a factory reset on my phone and lost all of my photos. They didn't care. They even had the audacity to suggest I purchase an app that can recover them. It was 100% their error and I am supposed to pay out of my pocket to fix their mistake. I filed a complaint with the BBB and I am looking into a lawsuit. I needed some of those pictures for court and consumer Cellular was like oh well.

7 years ago

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Tricia Medford, OR

great company! This is the only company where I've been notified that they are given you more (talk time; data; text) without raising rates

7 years ago

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Noel Curb Salado, TX

They need to give minus values for this deceptive company. Dealing with it has required my dealing with a consortium of liars and incompetents. Their assurances are fraudulent with respect to service area, customer financial risk, technical assistance, regional service partners, etc. I don't know who or what J.D. Power is, but if he/it recognizes the quality of this company, he/it must be either uninformed or equally incompetent.

7 years ago

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Carl K Milwaukee, WI

I waited over a month for them to send the correct phone after they sent the wrong one. They were holding it waiting for me to 'verify my address'. They made NO attempt to contact me and had the nerve to start billing me before I was even able to use the service. The person I talked to was NOT apologetic at all of holding my phone. I cancelled the service before I even started

7 years ago

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M. Scott Downing Springfield, VA

Today is 5 September and I have just received my Consumer Cellular bill. It is due 16 September and the company wants me to send in the payment 10 days before the due date. I have talked to company representative -- including supervisors -- approximately five times. The only thing they can offer is that there is no way they can change their billing cycle or I can use their auto-pay system. There is no way I will let them have access to my credit card unless I review the bill first, They would rather lose a customer than solve a customer problem. End

7 years ago

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Marcie Katy, TX

In May 2018 I switched from T Mobile, who I had been with for 16 years, to Consumer Cellular. Each day I receive up to 15 telemarketing calls. This had never happened with T Mobile. I called Consumer Cellular and they deny this. I put my number on The Do Not Call Register but that has not helped. I want to keep my number because my family, friends and businesses have it. They should not be allowed to sell phone numbers.

8 years ago

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Kyung Lee Rogers, AR

My plan was just talk but the company automatically upgrade the plan continue. I supposed pay $15 for talk but the company has charged $30 because of using text and data. Even though I did not use a text but upgraded because of coming text from others. I had asked several times to block text and data but it was not blocked ever. I have never experienced like that from other carriers. The consumer cellular phone is cheating me.

8 years ago

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Michael Henricks Cadet, MO

They started out with okay service. Other plans are the same and some much lower price for unlimited everything. But most of all is they will not let you go, they just keep on charging you even after you close your account

8 years ago

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Karen Groh

Great service, great responsive customer service; great rates. Enables user to adjust service coverage online monthly if needed.

8 years ago

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l hess Redmond, WA

Bad Bad...If you like waiting 1 to 1 1/2hours to get a question answered then you will like Consumer Cellular!!! My time is more valuable. Also their "automatic" upgrade if you exceed your monthly allowance results in a new non-competive rate.There are better companies out there.They also lost their "Best Customer Rating" sometime ago.Please read the other reviews.

8 years ago

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Elizabeth Schleisman NC

Had this service for about 3-4 yrs. The customer service hold is really long. However, once on with a support rep, they were very helpful and resolved issues. The service uses Tmobile and ATT cell lines. So the service is the same as these 2 companies, depending on which SIM card you have in your phone.

4 years ago

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Estraleda Roberts Houston, TX

Customer service is first class, I had problems with the chip and the next two days it was at my door. Every time I call its right here in the USA, I love that.

5 years ago

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Bethany Bacon Lakeville, MN

Comsumar Cellular is the best cell phone company ever. They are extremely helpful and knowlegable with customer service; they genuinely care about their customers.

5 years ago

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Continuing Customer La Porte, TX

Consumer Cellular has been great. Their prices are reasonable. I've had no problems wit them. The one time I used customer service was smooth sailing.

6 years ago

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Grote Bag San Jose, CA

Value, they provide value. My bill with CC is less than half what Verizon charged me. Best part is if you are approaching your limits you are alerted in advance and offered ways to solve that problem in advance at no charge.

6 years ago

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Stella Goings

Almost impossible to close an account. They will say the account is closed and then 2-3 months later you get a bill for hundreds of dollars. This company has no ethics when it comes to keeping customers. Don't ever sign up for their service... you will regret it.

1 year ago

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Phyllis Kline

I love my phone. It is so pretty and easy to use. I bought a purple case from ebay and it made it look even nicer.

1 year ago

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Linda

I have been a CC customer for more than 10 years. I have always had outstanding service. This time it was quite different. I was having problems with messages transferring over to my new iPhone 16 and your people said they couldn’t help me……period. No help, This is a huge fall in customer service compared to what it has always been.

1 year ago

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Jimmy Hogan

I did not have a error-free or smooth change over from my previous carrier. I was completely without phone service for 36 hours. I was not happy at all.

1 year ago

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Karen Butcher

Porting had minor glitch which was quickly and efficiently resolved by great courteous well trained staff!

1 year ago

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Celso Velez

It took way too long to activate my phone. For example, the first rep. That I was talking to disconnect my phone . So then I called a second time and got a very pleasant and conpetent rep, Denise. But I was on the phone for over an hour,, just to activate a phone I'm not happy with the company.

1 year ago

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Ken Mankin

Perhaps the ease of setting up the transfer of carriers and the savings that will be seen are truly incredible.

1 year ago

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Kathy McKenzie

The upgrade fee and the difficulty in getting a discount for the days that my daughter didn't have service and the only way to correct it was to get a new phone.

1 year ago

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N C

Bri at the Bluebonnet BR,LA location was very knowledgeable and helpful. All employees very friendly

1 year ago

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Shirley Odom

Very happy with my new phone , ordering was very easy .this is the second phone I have got from consumer cellular.

1 year ago

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Carol Waggener

Went into the store to switch. The associate knew very little about the service. After activating, the voicemail didn't work. Another call. Not acceptable.

1 year ago

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Robert Greco

Easy online ordering. Fast delivery. Great phone, plan, and prices. A+ customer service as always!!!

1 year ago

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Suzie Mandrell

Great service friendly customer service fast efficient patient simplified mine and my daughters initial setup

1 year ago

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D. Maddox

Great service, Great communication, Real people. I've told friends and family who are also customers!

1 year ago

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Mike Lyon

The tool to take out the sim card snapped in half, and while we got two SIM cards, we only got one tool so we had to drive to a Target.

1 year ago

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terry donahue

Receive new phone with in 2 days and Consumer service transferred and activated phone online in less then 10 minutes

1 year ago

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Lisa Wilmore

I will need to contact customer service to help me activate my phone for service. However, the sim card order process was simple, easy, and quick.

1 year ago

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Carol Conroy

I had some trouble signing up; it was a busy day, but everything appears to be working well. I'm waiting for my first bill

1 year ago

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Barry Bates

Friendly U.S. based professional people. Timely, concise, consumer centric. Overall a very positive experience.

1 year ago

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Jayne Grant

Great service and follow up! We are definitely recommending Consumer Cellular to our friends and family.

1 year ago

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Marlene Nye

I am not sure how the service is as of yet. I have not received my sim card yet so have not been able to transfer my service. Going to go check my mailbox now.

1 year ago

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Senior consumer Philadelphia, PA

Another scam on seniors. Horrible, incompetent, rude customer service reps with heavy foreign accents that are near impossible to understand, working from their U.S. home with distractions in the background. Find another phone service for yourself or your loved one.

2 years ago

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Darrick Finan Nassau, NP

They decided to leave T-Mobile network and leave me with $$$ in international charges and NO way to stop hitting a t mobile limit for international calls…… even after talking to the Us based customer service (limited hours) No help at all so frustrating

2 years ago

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Kathy Le Melle Vacaville, CA

I’ve been a Consumer Cellular customer for 3 years and they terminated my service before notifying me that my payment didn’t go thru. For 3 years, I never missed a payment so I requested an extension. They told me no because the service was already suspended.

2 years ago