Name: Consumer Cellular
Rating: 4.5

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Kelly Salt Lake City, UT

It is very difficult to reach a real person to talk to. We are changing after one month. My phone doesn't work well at all, although our 2 others worked pretty well. Once you do manage to talk to someone, they are not caring, not helpful, and unknowledgeable. we haven't had a good experience yet. One "Customer service" person says they will do one thing, the doens't . The next person says they won't . We called to get the phones unlocked and told them we were changing service. They didn't care. So unhelpful. Always.

7 years ago

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JW Frisco, TX

Lost service called tech support asked me to go to tarfet to repalce the SIM Card. Replaced the SIM Card still no service. Tech support deleted all trhe data and did a factory reset and now the Iphone is completely wiped out and unable to activate the cell phone. Very poor Technical Support and customer service. I had the same issue with my Samsung galaxy S10.

7 years ago

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Will Great Falls, VA

First of all horrible customer service. Personnel do not even know basic info on technology. J D Power must be a horrible service if they rate this company as best. If you want the most basic service it might be ok but they are missing features that everyone else provides like conditional call forwarding. My advice stick with a cheap plan from AT&T or T-Mobile. You will get good customer service there and basic features that work while getting a similar price.

7 years ago

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Carol Reeds Spring, MO

Consumer Cellular is a big time ripoff for seniors. They get you on autopay and then continue to bill your credit card when you cancel their services until you tell them to stop the autopay. They do not tell you that you have to literally tell them to stop. Also it takes up to 3-4 days for them to release you telephone number to the new carrier, all the time charging you. If you are considering Consumer Cellular--DON'T!!!!!

7 years ago

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Frank Gordon Palm Bay, FL

I have had consumer cellular for about 4 months. In that 4 months, my phone could not get or make any calls 4 times (that I know about.) Each time I complained, I was assured the problem had been fixed. They say they use AT&T towers but I had AT&T for 14 years without problems. The last representative I talked to seamed to know her stuff and was extremely polite / nice. My wife and I are getting along in years and need a reliable carrier. Heaven help us all if we ever have an emergency and cannot access telephone service!

7 years ago

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Louis

The sims card CC sent assured me it would work Well it did not work with Verizon phone Took me 7 hours. To get my Verizon phone working. Lost my April payment, $42.98, lost my original account. Had to call my credit card, to file a dispute. May take 30 days. Had to open a new account. With Verizon. And pay $40.00 today, and set up another Auto payment plan. Now will I get back my $10,00 prepay? From CC Lesson learned the HARD WAY .

7 years ago

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James Carson Portland, OR

Often poor connectivity. For 8 days I had close to zero connectivity, could only call or text from Wifi locations. Took Consumer Cellular 5 days to fix that problem. Spoke to supervisor who would only credit back 4 of those days. This despite my being on their network for more than 5 years.

7 years ago

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Terri Goon Longmont, CO

REALLY BAD POLICIES that their customer service people do not believe in yet follow even in death! My stepdad died, but hadn't used his brand new cell phone for a full 180 days. They insist due to policy that the phone MUST be activated, even though he's dead for another 60 days before it can be unlocked. I am happy to purchase 60 days, but will not re-activate a phone for a dead man for 60 days. Sorry lady "policy".

7 years ago

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Nikki Fort Mill, SC

Worst cell phone provider ever!! If I could give them no stars, I certainly would. I left them to sign up with another, much better and much less expensive cell phone provider. They put an erroneous blot on my credit (which has always been outstanding) because they insisted that I pay the difference for the one day over my due date. I did give them the difference for that one day, which was later agreed upon by one of their employees, but they then billed me and insisted that I pay the entire next month, which was ridiculous. My advice to anyone thinking of signing up with them....don't!!!!!

7 years ago

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Franklin Newport, RI

Just a horrible team stealing money from senior citizens disguised as if they care..I see their ads on TV and I get angry . They act like you're missing a good deal.. I quit shopping at Sears because they sold their phone I quit AARP because they advertise their phone... if you get so many dropped calls that's what I was paying for just bad service I could get and if you find a mistake with them they will lie and try to make you feel like you're senile. So don't have a stroke find a Honest Company!

7 years ago

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George Weigel Pittsburgh, PA

I was so hoping our switch from AT&T to Consumer Cellular would be a good move because the rates were cheaper and the customer service reportedly was very good. The problem was that we had so many dropped calls and holes in service area that we were forced to go to a more expensive company to get reliable service. Our Consumer Cellular service even varied depending on what room of our house we were in... and we're in a metropolitan area, not out in the boonies.

7 years ago

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Cathy Columbia, SC

LIES from the get go. Ruined my phone by requiring me to put their sim card in it. They FAILED to establish service. Now they are BILLING me for service I never had. The phone doesn't work, but they are saying I had data charges. HOW???? On a phone that doesn't work and has been OFF since they FAILED to get it to work, could I possibly have data services???? Not to mention, I don't even know HOW to do data on a phone. I have now spent over two HOURS on hold for their so called award winning service that does NOTHING but RUIN a perfectly good phone. NEVER AGAIN.

7 years ago

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Anonymous Columbia, SC

Hard pull on credit without even informing me my credit would be pulled. This is bad business. The day after I signed up I got the following alert from my credit monitoring svc.... You have 1 recent hard inquiry Hard inquiries from things like credit applications can stay on your report for up to 2 years, but their effects tend to fade over time.

7 years ago

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Louis E Nady Indianola, IA

I would give them zero stars if allowed. If you the call back feature that is suppose to keep you place is line is a total lie. There flip phone require to be charged everyday and according to them is normal. I have going back to Version where the phone only needs to charges every couple of weeks, I visited by bother and could not get a signal but my version account never had an issue. Poor phones and coverage.

7 years ago

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walter henshue Dexter, MI

I have tried a half dozen times to contact you with on results. then you call me and tell I need to talk tp representative and please hold for the next rep and while I am patiently waiting for this to happen you hang up the line if this your idea of service I dont want anything to do with your co. three times they said they would send us cards to see if our phones would work still waiting for that too need I say anymore about your service I dont think so

7 years ago

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Gordon Riverton, UT

I have had Consumer Cellular handle my cell phones for over 2 years. I recently tried to switch my home phone over to them. It has been a disaster!! Their service is fine, their customer service is terrible. I know they say it is award winning but if you really have a problem that needs more than just superficial help you will be disappointed. You can never get back to the same person. I had to call over and over and explain my problem over and over. They don't listen well for unique problems and they pass the buck extremely well.

7 years ago

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Bill W. Burlington, KY

I’ve never had a problem with the phones or customer service. Price is cheap, 3 phones cost me about the same as one phone at Verizon.

7 years ago

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PAL Pittsburgh, PA

Twice my husband and I have gone to target in Monroeville,pa to get consumer cellular and twice we have gone home empty handed. What is with the techs that are either not trained right or are not showing up for work at the time it says they will be there. Does nobody start work on time anymore? Very bad for business. Guess I will be staying with Verizon!!!!!!!!!!!!!!

7 years ago

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Mark Mclellan Erie, PA

My wife and I purchased 2 phones in Jan. of 2019. My wives phone has not worked for 8 days after numerous calls with tech support and supervisors still not working. I mean hours on my phone to correct the problems, The last call to tech support they pinged my phone and now it will not work. These are the kind of people you deal with at Consumer Cellular. Of course they tell you the lines are still active and they "Understand how I feel" . Just a corporate bull line that they are trained to say. My experience stay far far away from this company.

7 years ago

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Joe Pensacola, FL

Terrible!! My father died and they continued to bill me for his account despite me providing them with his death certificate and no phone usage whatsoever. I had been promised only his card would ever be billed yet they latched onto to me after his death. I have excellent credit and did not want to jeopardize that. This company is completely cruel and heartless and I have spent hours on hold on the phone as you can never get through to them. Horrible customer service, poor responsiveness, understaffed and unprofessional. I could not be more disappointed.

7 years ago

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Jay Haverhill, MA

The price might be right but the customer service is pathetic. Long wait times on the phone and after a 1 hr phone call trying to solve the issue of phone not working tech does factory reset and erases all pictures. Phone still won't work. Sends me to target and electronic employee calls them. He wants to replace sim card they won't let him. Phone has message defective sim card. After 3 hrs. sim gets replaced phone works. Pay the extra and go somewhere where they know what they're doing. Called cc and they are "sorry" . Phones only 6 months old. Taking my business somewhere else.

7 years ago

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Anna Lehigh Acres, FL

I had to cancel my Consumer Cellular services because they gave me false information was told that my bill was going to be like around $25 and it turned out to be$46.80 which was far more than what I was paying with the Cricket. With cricket I got the $40 plan with autopay which they deduct $5 every month so I now am paying $35 per month which I think that's a much better deal and it's unlimited everything

7 years ago

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Lars Marion, IL

The device and cellular service was fine but the customer service was terrible. I talked to them 5 times about the same issue as the promised followups and fixes never happened and their explanation changed everytime. I'm so glad I did a test run with them before switching my primary number - I really dodged a bullet.

7 years ago

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Walter Cachia

No issues with support or service. Consumer Cellular offers a wide varity of plans and easy upgrades or down grades should a cusomers need change.

7 years ago

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Thelma P Leatherbarrow Norwalk, CT

Absolutely wonderful customer service reps, attentive to problems!! Had a few issues and they were addressed promptly, never without service !!

7 years ago

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John Atencio Denver, CO

Consumer Cellular is a bad customer service company. They shut my phones off with no notice even though they has received my payment on time. It took 2 hours on the phone to get reconnected. They take the approach that they are always right and the customer is always wrong. They made me pay for a phone that was ordered and never received saying it was my problem to turn my phones back on.

7 years ago

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Walt Grand Rapids, MI

Their phones are way overpriced. Double the price. They are also locked so you can't use them on any other cell phone provider either. Text messages took forever to go through and with phone calls. Half the time there was no internet service. I sent an email to customer service and he did not address any of my issues but instead told me I should call.

7 years ago

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sage Laredo, TX

I was with consumer cellular for about 8 years and during those times called CC a few occasions. Besides the first year, the rest of the times it was a nightmare to get to the Customer service, and at some point, I gave up calling them all together because of the extreme wait time and many rude reps. After they become unbearable with service and talk time limitation I had to find me some better option, and oh boy there were tons of them screaming for new customers with very attractive plans half price of consumer cellular. I am happy I left.

7 years ago

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Cathie Edmond, OK

The customer service with this company is atrocious. I have had alot of trouble with them from day one, but never switched to someone else. I am switching now immediately. They did a factory reset on my phone and lost all of my photos. They didn't care. They even had the audacity to suggest I purchase an app that can recover them. It was 100% their error and I am supposed to pay out of my pocket to fix their mistake. I filed a complaint with the BBB and I am looking into a lawsuit. I needed some of those pictures for court and consumer Cellular was like oh well.

7 years ago

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Tricia Medford, OR

great company! This is the only company where I've been notified that they are given you more (talk time; data; text) without raising rates

7 years ago

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Noel Curb Salado, TX

They need to give minus values for this deceptive company. Dealing with it has required my dealing with a consortium of liars and incompetents. Their assurances are fraudulent with respect to service area, customer financial risk, technical assistance, regional service partners, etc. I don't know who or what J.D. Power is, but if he/it recognizes the quality of this company, he/it must be either uninformed or equally incompetent.

7 years ago

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Carl K Milwaukee, WI

I waited over a month for them to send the correct phone after they sent the wrong one. They were holding it waiting for me to 'verify my address'. They made NO attempt to contact me and had the nerve to start billing me before I was even able to use the service. The person I talked to was NOT apologetic at all of holding my phone. I cancelled the service before I even started

7 years ago

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M. Scott Downing Springfield, VA

Today is 5 September and I have just received my Consumer Cellular bill. It is due 16 September and the company wants me to send in the payment 10 days before the due date. I have talked to company representative -- including supervisors -- approximately five times. The only thing they can offer is that there is no way they can change their billing cycle or I can use their auto-pay system. There is no way I will let them have access to my credit card unless I review the bill first, They would rather lose a customer than solve a customer problem. End

7 years ago

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Marcie Katy, TX

In May 2018 I switched from T Mobile, who I had been with for 16 years, to Consumer Cellular. Each day I receive up to 15 telemarketing calls. This had never happened with T Mobile. I called Consumer Cellular and they deny this. I put my number on The Do Not Call Register but that has not helped. I want to keep my number because my family, friends and businesses have it. They should not be allowed to sell phone numbers.

7 years ago

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Kyung Lee Rogers, AR

My plan was just talk but the company automatically upgrade the plan continue. I supposed pay $15 for talk but the company has charged $30 because of using text and data. Even though I did not use a text but upgraded because of coming text from others. I had asked several times to block text and data but it was not blocked ever. I have never experienced like that from other carriers. The consumer cellular phone is cheating me.

7 years ago

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Michael Henricks Cadet, MO

They started out with okay service. Other plans are the same and some much lower price for unlimited everything. But most of all is they will not let you go, they just keep on charging you even after you close your account

8 years ago

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Karen Groh

Great service, great responsive customer service; great rates. Enables user to adjust service coverage online monthly if needed.

8 years ago

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l hess Redmond, WA

Bad Bad...If you like waiting 1 to 1 1/2hours to get a question answered then you will like Consumer Cellular!!! My time is more valuable. Also their "automatic" upgrade if you exceed your monthly allowance results in a new non-competive rate.There are better companies out there.They also lost their "Best Customer Rating" sometime ago.Please read the other reviews.

8 years ago

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Elizabeth Schleisman NC

Had this service for about 3-4 yrs. The customer service hold is really long. However, once on with a support rep, they were very helpful and resolved issues. The service uses Tmobile and ATT cell lines. So the service is the same as these 2 companies, depending on which SIM card you have in your phone.

4 years ago

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Estraleda Roberts Houston, TX

Customer service is first class, I had problems with the chip and the next two days it was at my door. Every time I call its right here in the USA, I love that.

5 years ago

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Bethany Bacon Lakeville, MN

Comsumar Cellular is the best cell phone company ever. They are extremely helpful and knowlegable with customer service; they genuinely care about their customers.

5 years ago

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Continuing Customer La Porte, TX

Consumer Cellular has been great. Their prices are reasonable. I've had no problems wit them. The one time I used customer service was smooth sailing.

6 years ago

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Grote Bag San Jose, CA

Value, they provide value. My bill with CC is less than half what Verizon charged me. Best part is if you are approaching your limits you are alerted in advance and offered ways to solve that problem in advance at no charge.

6 years ago

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Shantell

Spoke to customer service representative one day that told me one thing called two days later when I got my SIM card. Just told something totally different

11 months ago

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Diane Bauer

We have been using Consumer Cellular for 25 years and have never been dissatisfied!

11 months ago

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Mallory Wagner

Very fast service. But setting it up was not easy, but I am 70 so understandable!

11 months ago

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Jack Moats

Great so far,good customer service is always needed and CC has it as of right now,keep it up.

11 months ago

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John Martin

The support team has been very helpful. so far everything I have ask for was answered.

11 months ago

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Tracy Harwood

Switching from at&t was complicated but your customer service was patient and helpful!

11 months ago

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Greg Billigen

Always have good service and good products, all the people are very knowledgeable and helpful

11 months ago