Consumer Cellular
Is This Your Business?3.6
Overall Score
Beth Hovland
Customer Service Agent Lisa assisted me with a problem I had related to setting up my new phone. She was professional, courteous, and most importantly to me, patient. Her instructions were concise and easy to follow.
1 year ago
P Anderson
I couldn't wait until I turned 50 so I could get Consumer Cellular and I wasn't disappointed at all. This is the best phone company with the best costumers service I've ever experienced.
1 year ago
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Edward Michal
It was technically difficult to obtain the necessary PINs from my previous carrier but the Consumer Cellular representative stayed with me and ensured that the process was finished. I could not have done it on my own, although new customers have that option.
1 year ago
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Oliver Freeman
Switching over to Consumer Cellular was a very good experience due to the excellent customer service. This made everything wonderful. I am very happy to be a Consumer Cellular customer.
1 year ago
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Wendy H
CC offers phones with a wide price range. I don't need a big, fancy phone, so am pleased with the selection. Customer service is always helpful and patient with those of us who are technically challenged.
1 year ago
Kristen Cole
Dylan was professional, patient, knowledgeable, proficient, and kind. I was beyond impressed. The customer service experience alone with Mr. Dylan was enough to make me feel like referring family.
1 year ago
Patricia Sentz
Yesterday your rep Mia was absolutely amazing. I might have been her most challenging customer EVER but she had all the patience in the world for me and my electronic illiteracy! Please give her a big raise!!!
1 year ago
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Makaio
Several employees were very nice and helpful, however one was very rude, sassy, and had a bad attitude along with a condescending and disrespectful tone. I'm only saying the following for the sake of being descriptive, but it seems like they were gay or trans or something. Like I said, only being descriptive so y'all can narrow down who it might have been, not including that info for the purpose of being discriminatory or biased. They were rushing and sighed a lot. If certain things weren't done quickly then they had a bad attitude and would be sarcastic as if we couldn't hear it. This person needs to be reprimanded. This is how some of your people are allowed to behave and speak to older people who may not be as familiar with technology.
Another complaint I have is about the messy transition from AT&T to CC. AT&T disconnected our service and we received instructions to call to activate a PIN. There was no ability to do that since we had no service. I had to talk to a handful of people through the chat option on the website. There were constant disconnections not due to my own connection. I still had a very good strong wifi connection so the issue wasn't on our side about that. We ended up having to talk to the rude person I mentioned above after we found out how to activate a SIM for one phone. Everything the rude person told us to do could have been conveyed by other means. I could have easily activated our PINs fully if we were given instructions at all. It makes no sense to cut off service THEN say to call you people when you don't even need to call to and you have us struggling to figure out how to contact you people in the midst of no cell service. The whole process made no sense and hate having to call customer service in general already but especially when it's unnecessary and when things could have been done quicker and easier by other means. If an incident like this ever happens to us again, we will be more than happy to send reports to the appropriate agencies to make sure you people take corrective actions in your processes, delivery of information, and customer service skills. If custoner service people want to be treated with more respect and dignity then it's in your best interest to make sure they are adhering to company policy and standards and treats people with the same dignity and respect they expect to be given. I was nothing but respectful and nice. Go play the call back for your superiors and ask them if the way that nasty person talked to us was appropriate.
1 year ago
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Gloria Craw
The transfer of my cell and home phones was handled with ease for me. The Representatives that worked with me were courteous and able to answer my questions and resolve any issues I had. It was a great experience.
1 year ago
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Susie Cantu
Make purchases easy with just a minimal down and pay low payment extended for as long as 24 months and interest free.
Customer service is very helpful with everything you need.
1 year ago
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ROSE GERKEN
I have had a very hard time getting my new phone to work properly. The lady in customer service called me on it to see if we could talk. It was fine with her but if I try to call anyone on the new phone all I hear from people is that the call goes in and out and is scratchy. I am feeling a fear that I might have made a mistake in my choice. I need to have a cell phone at my age - 81 especially in the car with me. Is there anything you can do to make me feel at ease?
1 year ago
Heidi Tracey
Sent my new sim card out immediately and I received it just days later. Thank you for your kindness. As a new customer it was a refreshing change to deal with unlike most companies now.
1 year ago
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Debra Sharp
I really like the time it took for the technician to help me with the service information. No problem picking out a phone. Only to find out that my phone does not have a screen saver and their is no case for the phone. All of that should be available upon purchase.
1 year ago
Joan Bender Kissimmee, FL
Staff was helpful in opening our account. The phone back came off and next minute it wasn't working, we had the phone a week. We had to go through the insurance, they are never helpful, it's been a week and no phone replacement. We were told the phone is on backorder. Cheap flip phone, my husband carries a flip for quick use, and no compensation for the fact we have no phone no service.
2 years ago
tantive011
I give them 2 stars ONLY because my 93 year old father needs a phone!!!!
A few years ago I set him up with an account on Consumer Cellular.com
We were paying his bill online without issue. All of a sudden, this year I cant log in with the password, it's asking me for a PIN which we never had..................
I contacted customer service, now understand, my father had a stroke last year, so he's not as cognitive as he used to be. So, I talked to the representative whon informed me they need to talk to my father...fine.... then they start asking him all these questions and all they did was confuse him. He told me to hang up and we will just pay by check.
so yeah, not good!!!!
3 years ago
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Kerry Clipper Harrison, AR
Service works as expected. Tried other mvno but came back as service better here. Techs are good at helping too. Been customer for many years. They are a couple dollars more but the service makes up for that. I would highly recommend over other options. Same service as AT&T at half the price.
3 years ago
Dana Tellier Middletown, CT
I've had CC ever since 2017. Loved them. Low cost, great customer service and dependable calls anywhere! But lately my calls have been dropping and people keep telling me my phone's breaking up when I talk to them. I don't live in a dead zone so I should be getting crystal clear phone service. I'm not sure what happened but the service is getting worse. I called customer service, they did a few adjustments but still nothing helped. Now wondering if I should switch carriers.
3 years ago
Andy Anderson Pahrump, NV
I've had this service for more than ten years. They are a bit backward. Latest example
The sim card became obsolete. They replace it for free after it shuts down your phone.
I had to pay $10 to expedite shipping which is by USPS and is being delivered after two days. No other options allowed. I will be looking into other providers.
3 years ago
Mark Atkinson Kansas City, MO
So I recently switched to consumer cellular from being a long time t mobile customer.. The phones great, they're always helpful, but the one thing that I wish they would do is allow me to switch my caller ID. Currently just shows up a number and I'm self employed wanting my business name to show up. T-mobile and AT&T did that but are more costly than Consumer Cellular. In writing this review I hope someone sees it who could change that for me. It could cause me to go back to another carrier unfortunately
3 years ago
Gary Sterner Dracut, MA
My experiences getting started with Consumer Cellular involved a number of problems. I ordered a phone and paid for express (1-2 day) shipping. When the phone had not arrived by the end of a week, and after a couple of inquiries, a second phone was sent. The next problem occurred after I had my new iPhone 13 activated. I noticed that it had been reset a month before I received it (with over six hours of call time). I believed that I may have received a previously used phone rather than the brand new one that I had paid for. I used the Consumer Cellular online chat function to ask about this. I was asked for the model number and waited while the rep checked up on the phone. I was told only that CC would never supply a used phone in place of a new one, that it would be bad for them and bad for the customer. Still curious, I went online and discovered that the model numbers of NEW iPhones start with the letter M. My phone’s model number started with the letter F, telling me that it was “refurbished by the carrier.” I called CC. This rep acknowledged that the phone I was had received was not new and agreed to send me another one. Once the replacement phone arrived, I called to activate it. The phone failed to activate. The rep asked me to read off the numbers on the sim cards of both the refurbished phone and the replacement phone. There was no match to the sim card on record. He took down one of the numbers and said they would use that; it didn’t matter which phone it went with. However, I would have to wait three days to have the replacement phone activated. After three days with no phone service, I called CC once again and was told that the sim card in the new phone (the card I had been told would be used to activate the phone after three days) did not match the records and that it could not be used to activate the phone. CC offered to mail me a new sim card, or “I could go to Target and pick one up.” After never receiving the first phone, after being given a used phone instead of a new one, after being reassured that the phone was not refurbished, after having to go three days with no phone—now I will be making a trip to Target. However, as I am about to go out the door, I get a call from someone at CC who seems to know what they’re talking about; she tells me that the man who said the phone could be activated after three days with the installed sim card (the number of which he had taken) was right. The phone was activated. End of story. Much time wasted over many days; extremely frustrating.
3 years ago
Thom Drewke Riverdale, NJ
I like Consumer Cellular's customer service. Unfortunately for me, the company uses AT&T cellular towers where I am here in New Jersey. Two very bad things: AT&T coverage is extremely poor outside of urban areas, for example, in relatively rural Northern New Jersey. Second thing: Consumer won't tell you this, but AT&T throttles any third-party tower users, like you if you're a Consumer Cellular user, the moment an AT&T tower gets busy. I watched my already spotty and slower service in Boonton, NJ, drop from maybe 4 Mb/second at 6 am, down to LESS THAN 1 Mb/sec as soon as the town got busy at 10am. Unusable. Had to cancel my account. By the way: the AT&T derived coverage maps lie. And I know this for a fact; I'm a communications engineer and a trained-by-Cisco networking engineer.
3 years ago
Joe Taylorsville, KY
Well,I've been with consumer cellular15yrs with no complaints but surprisingly that has changed my 600 dollar phone Samsung galaxy 9 + they tell me now it won't work correctly on 5G so I had to get a new phone and comes with no charger or. Cord,, an A13 5G every phone I ever purchased in the past came with a charger and cord none of us asked for this 5G mess,, it's just causting the consumers money and consumer cellular doesn't want to bare any of the burden so I'll send the phone back and find a company that will provide a cord and charger with a new phone funny how a company can suddenly cast off common courtesy and do what it takes to keep a good customer.
4 years ago
P. K. Terry Congerville, IL
Signing up with Consumer Cellular has been an arduous task to say the least. When I checked to make sure our current unlocked phones were compatible with their service, I was told yes. Fifteen phone calls, 20 days later, and being told I needed to drive 50 miles round trip to see a representative that was not even working, a non Consumer Cellular employee told me my Samsung S7 was not. About every 10-12 calls to Customer Service, you will get someone that actually knows what they are talking about (such as Tess and LaVern. The rest of the time, you get totally new employees that don't know what they are talking about. I do appreciate they are saving me money on my cellular service, but the hassle is unforgiveable!
4 years ago
OP Games Warner Robins, GA
I have had a Consumer Celluar subscription for a couple of years. I have always been satisfied with it until the last two months. In that time my data plan usage has started to show usage every dat and even to the point of having to move up to a higher level due to data usage. I DO NOT USE DATA ON THIS PLAN. I never go on the internet with this plan but for some reason my data usage keeps creeping to the limit every month. I called customer service and was met with a very sarcastic and nasty rep (said she was a tech) but all she keep telling me was I am using data. Could not explain why I suddenly after two years has started using all this data. WATCH OUT. Seems to be a systemic way of increasing receivables for the company. I dropped both my text and data coverage and just left talk due to this obvious company attempt to increase profits. So far they are the cheapest available for one phone with talk just to use in emergencies (as far as I know) so I will shop around for sure.
4 years ago
R M Aldie, VA
I am with Consumer Cellular for last one month. Coverage is good.
Customer service is miserable takes more than an hour, timings of the customer support is like office hours (9-5) not exactly 9-5 but not like 18 hours customer support forget about 24 hours support.
This is the worst experience I had so far.
My billing cycle is activated the day I purchased SIM online and it took 5 days to reach me then I immediately activated. But none of the Customer support could fix it since the day one. All they say is wait until first bill is generated then call us again (spend another hour to reach us).
4 years ago
Jay Pao Queens, NY
Aside from the connection issues that occurred prior to the pandemic, the service really sucks during this difficult time. My phone won't ring when others call me and the voicemail was delayed more than half a day. Lately, the data functions really plummeted! Webpages won't load when you are away from home. All of this keeps happening even after I call its tech support, which is practically useless, several times recently with absolutely no improvement after I reset my phone and they supposedly did their part on its server end. Today I was using my gas app outside and it won't load and I had to hold the line and reboot the phone, losing all my notifications, some of them I needed urgently. I'm thinking of switching to another carrier. Sick and tired of talking to them.
4 years ago
Charles Whyte Durango, CO
Consumer Cellular, Inc.: You Will Pay for Their Mistakes
Read the reviews. Check with the Better Business Bureau.
My experience with them has been unfortunate. I ported my two mobile phone numbers to another carrier because of poor coverage, thereby cancelling my service with them. But Consumer Cellular continued to bill me for one of the two lines that was cancelled, because of a computer error. I called their customer disservice line (you cannot write to them; there is no published customer service email or address) and waited a very long time to be told that they would not correct that billing. They would continue to charge me for service that they knew was not provided.
This is how I learned Consumer Cellular is not trustworthy and that their customer service personnel are poorly trained and unhelpful. I will not call them again. Fool me twice…
Note, this was not an end-of-service proration issue. This was my being charged incorrectly for the last month (and again for the next month) of service on a line that was disconnected. And they were aware of that fact and intentionally refused to correct it at that time.
Well, I did not pay that bill. And you wouldn’t either. So, Consumer Cellular charged me a late fee.
A month later, the incorrect changes were mysteriously corrected and within 30-days of that correction, I paid them what I owed them which was the correct prorated charges for the last month of service.
But I did not pay the late charge (you wouldn’t either). Now every month I get an invoice with a late charge for not paying the previous month’s late charge, which was bogus to begin with. Is that even legal? These compounding late charges are beginning to add up. I expect there is no way to stop this extorsion other than to pay it.
They cheat me; they will cheat you.
4 years ago
Coles Buchanan Gwynn, VA
The agents were very helpful. I had some hiccups with my service at the beginning, but after a couple of calls they were able to mostly straighten it out. However they did not know that AT&T would not support WIFI calling on my phone. So after a couple of weeks with AT&T, I decided to try T-Mobile. They did support wifi calling on my phone. However the overall coverage was not good enough for me so I canceled my Consumer Cellular plan. Thats where the problem began. My entire plan was going to be $19 a month. But since I canceled, I was charged $29.73 for "data overage". This on top of the $10 it cost me to get a T-Mobile sim card from Target. So for a "NO OBLIGATION" trial of a plan that was supposed to cost me $19 a month, I've got $39.73 invested on top of what I paid Verizon for the month, since I wasn't sure if this would work out. Not what I was expecting from their "Award Winning Customer Service". What I got was a supervisor who could only say that's company policy and apparently wasn't authorized to do anything.
4 years ago
Dennis Marker Saginaw, MI
Consumer Cellular seems to be the way to go for seniors on a fixed budget. But anyone with Consumer Cellular must NEVER lose their mobile phone!! After my phone went missing, it took literally HOURS for me to finally get a rep on a live chat, since my attempts to get support by phone failed several times, leaving me no way to deactivate the phone, which left all my data and files accessible to whoever was in possession of it!! In the desktop app or website, there's NO way to select "lost phone." I was forced to go to Target and buy a new affordable smartphone, which only ONE was left in stock; then wait until after hours to FINALLY get a rep in a live chat, so my new phone would have calling capability!
4 years ago
Glenn Catania Sr West Hartford, CT
My experience with consumer cellular went fairly well until I left. They never sent me a final invoice either by USPS mail or Email. They waited a few months and then sent me a threatening email that my account was going to collections if not paid immediately. There was no way I could see an invoice or respond. They only answer calls until 5PM. Somehow my bill was inflated to almost 100.00 after a monthly bill of approximately 60 dollars. Instead of any invoice, this is what I received:
"Consumer Cellular bills airtime & monthly fees in arrears ~ after they have been used. This invoice is for services used during your final billing period up until the day service was canceled. Please reference the Monthly Summary section on page 2 to verify the days you are being billed for on this invoice. The Billing End Date is the last day of service.
We only bill you for the days you were on service. Therefore, both the monthly service charges & minutes included in your rate plan are prorated. If, for example, you were using the service for half the billing period, we would only bill you for half the monthly fee and you would receive only half the included minutes for your rate plan before being billed for additional usage."
My advice: If you decide to leave Consumer Cellular watch out for the inflated bill as a source of punishment for leaving.
I am not very happy with Consumer Cellular.
4 years ago
Sadie Louisa Richmond, VA
The rates seemed very good at first, but they eventually went up to be comparable to any other carrier. I switched from ATT and immediately noticed coverage is much poorer on Consumer Cellular, both near where I live and while travelling in the US. I am always that person in a group with no coverage (and I am not talking about rural areas). The main reason I am dropping CC though is the unbelievably expensive coverage in Europe. They have nothing comparable to the "day pass" other carriers offer. For decades I have travelled at least once/year in France, the UK, and elsewhere. I paid over $600.00 for 9 days of usage in October (and was careful to turn cellular data off whenever possible). This is over twice as much as I've paid for a full month or more on other plans, and on those plans I did not have to worry about cutting back data usage. I was assured when I switched to CC that overseas service plans were competitive with other carriers. This is not even remotely true. Customer service was no help whatsoever.
4 years ago
Kathy Bruss Tomei San Angelo, TX
I have no complaints at alkl with their cell phone service other than occasional texts not going thru. Howeever, their ZTE phone base is an absolute piece of junk. We bought one 13 months ago and it has never worked properly. I call or online chat with them monthly. They pass me around from person to person and each one says they know what' wrong with it...and they provide a "FIX" that never lasts beyone one phone call. This thing cuts off EVERY SINGLE CALL we make or recieve. The last time I calleed CC they said it was my personal phoe that was the pborlem....so we tried five more different phones and it still doesn't work. Today I called asking for some sort of refund for the $240 I've spent in bills for a service that doens't work and they told me they can't give me anything because their records show usage. OF COURSE THERE WAS USAGE. We can dial out and people can call in....BUT IT ALWAYS DISCONNECTS. I asked for name and address of the CEO so that I could write a letter and they told me there is no longer anyone to write to, no one that can receive a letter...that the company is owned by some firm but there is no longer any CEO. Really? A company that is run by nobody? They basically told me to pound sand..,.that they could "pass on" my complaints but there was no one for me to write to. Do not waste any money on the ZTE Base. Its a piece of junk.
4 years ago
Dennis Baker Buffalo, NY
In early summer of 2021 my text function on my 6 month old consumer Cellular phone became frozen. I called the CC service assistance line and was left on hold for long periods of time. My customer service experience was terrible. I visited a phone rep in the Target store where I purchased the phone and he subsequently replaced my text application with another. A few months later I was only receiving about 75% of texts sent to me. Again calls to the CC customer service assistance line. The representative was unable to cure this problem but suggested a factory reset. In order to save my data such as contacts and pictures I needed to purchase a san-disk. I returned to Target and asked for assistance with their inhouse phone representative. After spending about 10 hours, after 6 separate visits, my problem was never fixed and in-fact lost 166 pictures with many of them irreplaceable. My suggestion to anyone looking for a new phone. Don't purchase Consumer Cellular phones and don't visit a Target store in hopes of correcting phone issues. Both companies offer extremely poor customer service. Every time I see a Consumer Cellular advertisement on TV touting they have received excellent customer service ratings from the J D Power Co. for ten year in a row I would how they can get away with this massive lie.
4 years ago
gridleak Loganville, GA
Cellular service via AT&T is fair to good. Our problem is with account security. Seems that anyone (family member or other) who is on the account can go in and change the account password, gain access to the account and change any and all account information. You try to get into your account and you get locked out and customer service says they can't do anything about it for 24 hours. Seems like an obvious security glitch to me.
4 years ago
Greg Rhodes Fort Lauderdale, FL
Signed up w/ CC Spring 2019. Rarely had to call Cust. Service. When I did in 2019 & 2020, the hold times were short & the U.S. based reps were courteous, articulate, responsive & helpful. But in Spring 2021, hold times increased, & the reps generally seem to have some loose bulbs upstairs.
Spring 2021 promotion: add another line, get a modest $25 credit, which I did. Calls related to that change (which involved # porting, pro-ration charging periods) were agonizing due to 45 minute wait times & dim-witted reps.
Fast-forward to October 2021: CC offers a $100 credit for adding a new line! 4 TIMES the credit they offered 5 months ago for the same thing! I called to complain that existing customers like myself who took the Spring 2021 offer felt being taken advantage of now, WITH 4 TIMES THE CREDIT BEING OFFERED FOR THE SAME THING! I can understand maybe twice the credit, but 4 times? My complaint fell on deaf ears. They refused to offer any kind of goodwill credit. No flexibility. They responded like mindless automatons.
4 years ago Edited October 20, 2021
David Woulfe Great Mills, MD
I had to purchase a new phone as they said they could not use my 'old' V phone (<1 yr old). I purchased a new S phone and they had the same issue setting it up. I was finally able to make the 2nd new phone work by changing the settings to the A network. Service was great, cost even greater; then began the scams; making me wonder about my '2nd' phone. Now they want me to buy another 'new' phone (3yr old chinese) as the network is upgrading to 4-5g. My current phone supports 4g, they say it does not, manufacture says it does, all modes.
Leaving CC behind as I can no longer trust them, not certain I ever should have.
4 years ago
Phone User
I have had Consumer Cellular as my cellphone carrier for about 5 years. I never had any problems with them until this month. I ordered an iPhone from them on June 6. After it arrived and I had a chance to set it up, I realized I disliked the phone. I sent the phone back using UPS. Consumer Cellular received the phone in perfect condition on June 24th. They emailed me within 24 hours of receiving the phone saying that they had credited back to my debit card/bank account the full refund.
They never did. There was NO refund from them in my account. Three days in a row I contacted Consumer Cellular, inquiring where was my refund. Each time they said that it takes 7-10 days for a bank to release the refund into a customers bank account.
This is NOT true. This excuse is just what the customer service agents are trained to say!!
I called my bank today and they said they never received any funds from Consumer Cellular for my account. Zero. Zip. Nada!
So now, my bank has set up a dispute with Consumer Cellular to get them to make good on my refund. It should take several days or longer to get any results.
Apparently Consumer Cellular has done this before with other customers: promising a refund but then not giving the refund!!
This is a very dishonest, shoddy way to run a business!!
5 years ago
Becky Tiller ,
I noticed that new customers and present customers are not shown same respect when it comes to wait time I realize there is a shortage but when I have to borrow a phone to get someone to answer it’s not good
I talked with several agents and some halfway helped and I highly recommend Thomas, Aberham, Jackie and Latisha they showed excellent customer service and went above and beyond helping
I am excited to be a part of this company but I hope to resolve waiting and customer service from the ones that rushed through
Thank you David and Rebecca Santos
5 years ago
Kelley Stevens Huntington Beach, CA
Switched from AT&T to Consumer Cellular. Could not make or receive calls from home. Made 5 calls to customer service. Finally had someone at CC reset something (perhaps my priority), now I can make and receive calls at home. Have been warned, I need to monitor and call back if this changes. Should I anticipate no reception again? Seems so.
Want wi-fi calling to ensure this is not a problem in the future? Have to go to Target, spend more $ to get a new SIM card to switch from the AT&T network to T-Mobile. BUT, it will use time from the CC plan. So, the point of wi-fi calling is what?
The old adage, "you get what you pay for", seems to apply.
6 years ago
Ryan Kulawiak Traverse City, MI
Cheap plan prices, many basic and high end phones. Target and online sales options. Mobile app lets you pay bill and look at usage. If you need a lot of technical support, no company is good in my opinion.
6 years ago
Don Mesa, AZ
Switched to CC and brought our phones with us from AT&T on 10/29/2019. It was simple, it was easy and Tech Support was excellent. I was up and running in less than an hour. Our plan is so much cheaper than before. Loving it
6 years ago
Ann Graves Greensboro, NC
I left AT& T hoping I would never have to deal with them again. But Consumer Cellular uses their towers. I have been without answering machine service now for at least a week, because there is a problem with AT& T's towers. None of the customer service reps. have any idea when the answering service will be repaired. This IS NOT GOOD customer service.I have no idea how many important calls I have missed.
6 years ago
CowboyAl O'Fallon, MO
I am extremely disappointed in the coverage of Consumer Cellular. I have been a customer for quite a number of years because it is inexpensive. However, whenever I get into rural areas, I almost always lose service. Even just outside my city (St Louis) is a shooting range....where I lose service. I lose service when visiting mom in rural central Illinois, family in rural Wisconsin, traveling through rural Arkansas and Texas. Sure makes my iPhone GPS undependable. However.... I do praise the voice clarity, am satisfied with uploads and downloads, and love the price. My cost would double to go to most carriers from my approximately $45 per month for two phones and unlimited data. So, for now I'm staying with this company....but bought a Garmin GPS to cover the deficiencies in this company. To Consumer Cellular I say : Get towers from someone other than AT&T or T-Mobile! Theirs are inadequate.
6 years ago
MM
Got CC for my mother because her budget is limited. She is old school flip phone only and has no internet. The CC Phones are crap. Phone customer service worthless, keep being told to go to “dealer”. No dealers avail. , only Target and they just dial CC and you talk on the phone at Target. There is no one to help my mother retrieve messages. The expense of having to keep buying a new CC phone 3 in 2 years) would have covered her service with her old Samsung with her previous carrier. CC needs to have a real store with people that can physically help senior citizens that do not have internet or smartphones and are hard of hearing.
6 years ago
Nancy Lee Seattle, WA
BEWARE!!!!! I switched to Consumer Cellular December 28th, 2018. In the time I have been with them, I had to change phones 3X. Once was my fault so I am not including it in any of this review. Each time I had to change phones, it took me 4-5 hours to reconstruct my contacts, my calendar, my photos, and my text messages. I am a volunteer for the VA, VFW, USO, and I also transport seniors to appointments and shopping. My last exchange was completed on May 28th, and that phone had a fatal failure 48 days later!!! I not only had to BUY another phone, I lost all my data, too. That phone should have carried a longer warranty than it did. I HAVE SAVED NOTHING ON THIS PROGRAM, AS IT HAS COST ME OUT-OF-POCKET over $100 PLUS my time to reconstruct my data. The phones fail through no fault of mine. This last phone they couldn't figure out WHY it failed, but I HAD TO REPLACE IT AT MY COST!!! There were no external scratches or marks on the outer casing, absolutely NO WATER marks or moisture detected inside the battery compartment, and both of the plastic coverings on the outside & inside viewer windows were in pristine condition. The Customer Service at the head office REFUSED to warranty this phone, even knowing the perfect condition it was in, and the fact it was only 48 days old!!! CONSUMERS BEWARE,
7 years ago
2Troy Fort Myers, FL
Beware! You may live in a “Moderate” service area!!!
1) MANY dropped calls;
2) Sound cuts out A LOT during calls that DO go through;
3) Loooong calling delays. (Enter phone # and wait 60 seconds for dialing to begin.)
CC had all the info they needed to prevent these problems - but instead...their protocol was to provide crappy service and offer to correct problems only AFTER I called to complain about AWFUL service.
Customer Support checked my address - said it was a “Moderate” service area for their T-Mobile network...said I’d have to switch over to their AT&T network to get better service. Offered to mail me the new Sim card I’d need (3-5 days)...said my other option was to buy card at and get $10 Cons Cellular credit with purchase. Offered to walk me thru re-activation process if needed.
? Why no protocol to match customer address with the network required for decent service???
Message to CC: Correcting frustrating problems that you could have prevented is NOT good customer service - no matter how cheerful and kind your staff are in the process!
7 years ago
Marta A Perez
I been customer for long time. I liked it at first and all was okay. But when my cell phone was stolen I got a replacement and the phone wasn't that good for it being new as they claim it was. I felt I was sent a used one especially since the alarm didn't work at all. I will be switching to a better company, I don't like the phone I was sent and want something better.
7 years ago
Richard Kelley Indian Valley, ID
I have been a customer for almost a year now, but I have finally decided to switch carriers. It is true there customer service is good, very polite and try to help you the best they can, but I found there phone service its marginal at best. Always dropping calls, not having any service even in large cities were there shouldn't be a problem. There were lots of time I would completely lose service, and would have to call in from my land line to get service restored. Bought two new phones when I signed up, one for me and one for my wife, had nothing but trouble with the wifes phone, finally after months of frustration I canceled her phone and went to another carrier. Its true there price for service is very good, but if you don't have service How Good Is It? I wish it would have worked out better but I need a service I can count on.
7 years ago
Destiny New Iberia, LA
I chose consumer cellular for the reason it’s discounted with AARP & sound like a good bargain. HOWEVER, there were quite a few issues that I have with this phone service. My bill was initially supposed to be about $20-30 based on my unlimited minutes and 2GB of data. BUT when I received my bill I was alerted of an additional $20 charged to my account for an “auto upgrade” I did not authorize regarding my data. Now when I called to see why would the automatically charge me without my consent, their response was “well other companies do the same.” Well no other companies don’t, not the ones I’ve dealt with anyway... usually with other companies they ALERT you when you hit the total Gigs included in your plan then give you the option to up your data for a simple fee. Well when I stated that I was no longer happy with the service and would like to discontinue my service, I asked that they unlock my phone. Well they told me I would have to have their service for 180 days before they can unlock a phone I paid for in full before I even started my service with them... hmm, confusing because at the end of the, their suppose to be a “no contract” type of company but have all these strings attached... I’m Baffled 😕 just another way to get over on people
7 years ago
Penny Cincinnati, OH
Signing up was easy. Customer service on the phone is always polite. However, I spent a lot of time on the phone with the tech people trying to move my iPad mini service. We completely wiped it, and then did a restore from my backups. It STILL did not work and I was left to rest a lot of things on it. I now have a WiFi only iPad that I paid the extra money to have it cellular capable. I also paid THREE months of $15 charges ($45 total) while attempting to get it to work. It never managed to download a single byte. I’d give up and move back to AT&T but I can no longer get the unlimited plan I was on. Very disappointing.
7 years ago
