Consumer Cellular

My husband and I have been very happy with Consumer Cellular. We started with the flip phone and changed to the smart phone. The customer service is fantastic. One flip phone had a problem and they had no problem replacing that phone for us. The service is great and cost is no problem. Since changing to a smart phone they let my husband know when he is getting close to the end of his GB and he either purchases some more or backs off if it is close to the end of the service. I love this company.

I’ve enjoyed Consumer Cellular for the last 5 years. Their service is reliable and affordable. It was through Consumer Cellular that I got my first iPhone. Their payment plan for the phone was so easy to set up and customer service is always available should you need it. I never have any surprises when my bill comes. Consumer Cellular is a great choice for me, I’m with them for life.

I signed my parents up for this cell service. For my father, mother, and uncle the bill every months is less than $100. a fraction of the cost I was playing before. Understand, this cell phone services is for people over a certain age to quality. You get to pick your own cell phone nothing too complicated. They have unlimited text service, unlimited calls, and internet access.

I set my mom up with them, to help save her money. The customer service was awesome and talked me thru changing out the sim card in her old one. Then we had a few issues getting everything to work, they hung in there with me. You can't beat a $23 monthly bill for unlimited talk. She doesn't text or use wifi. Has a flip phone.. Now on to AT&T to let them know why we changed her over to CC..

Customer service both on the phone and in person was awesome. Particular shout out to Evelyn for her help over the phone.

Best Customer service ever! They answered the phone with a real person, not A.I., and stayed with me until my issues were resolved.

The rep was very patient with us. We are not very knowledgeable with tech items because we are older. He was really great!

It is a blessing to get rid of my former, higher priced carrier! Everything was done so well with and informative agents. Thank You

Monthly costs were 1/2 of Verizon, pretty seamless transfer over, since changing, service has been the same as Verizon. Happy to have switched.

I decided to become a customer of Consumer Cellular because you have exceptional customer service & great plans an even better value!

Consumer Cellular associates were great. Yes, I used more than one. Everyone that helped us was so patient, helping through the entire process.

During the fix, I was able to joke around with the other staff. Nice to know we can laugh while having a problem resolved.

The CC rep spent time to get my new phone working and getting a new number for my old phone. Excellent customer service!

They make the process easy. Helpful customer service based in the United States was able to walk me through getting set up in no time.

Cell coverage is not great and not having stores to visit for upgrades, etc. makes life a bit difficult, especially when dealing with my 93 year old father's phone issues.

When we signed up, they used our landline number in place of one of our cellular numbers which triggered a turn off notice for my land line and WiFi. Spent 8 hrs on phone trying to get it reversed. Totally aggravating experience. How does a service get cancelled without our approval then couldn’t get reversed without someone from consumers to call which was pretty impossible.

Ordering the phone online was easy. There were several phone options from which to choose. I was just surprised that it took a week for the phone to be delivered. Transferring data and setup of the new phone was easy.

It's a real pleasure to talk to a human being that speaks fluent English and is polite, courteous and knowledgeable. Also my initial response time was very minimal.

I loved how easy it was to switch over I get just as good or better reception now then when I had over priced ATT and I'm paying more then half of what I used to !!!!!!

Several employees were very nice and helpful, however one was very rude, sassy, and had a bad attitude along with a condescending and disrespectful tone. I'm only saying the following for the sake of being descriptive, but it seems like they were gay or trans or something. Like I said, only being descriptive so y'all can narrow down who it might have been, not including that info for the purpose of being discriminatory or biased. They were rushing and sighed a lot. If certain things weren't done quickly then they had a bad attitude and would be sarcastic as if we couldn't hear it. This person needs to be reprimanded. This is how some of your people are allowed to behave and speak to older people who may not be as familiar with technology. Another complaint I have is about the messy transition from AT&T to CC. AT&T disconnected our service and we received instructions to call to activate a PIN. There was no ability to do that since we had no service. I had to talk to a handful of people through the chat option on the website. There were constant disconnections not due to my own connection. I still had a very good strong wifi connection so the issue wasn't on our side about that. We ended up having to talk to the rude person I mentioned above after we found out how to activate a SIM for one phone. Everything the rude person told us to do could have been conveyed by other means. I could have easily activated our PINs fully if we were given instructions at all. It makes no sense to cut off service THEN say to call you people when you don't even need to call to and you have us struggling to figure out how to contact you people in the midst of no cell service. The whole process made no sense and hate having to call customer service in general already but especially when it's unnecessary and when things could have been done quicker and easier by other means. If an incident like this ever happens to us again, we will be more than happy to send reports to the appropriate agencies to make sure you people take corrective actions in your processes, delivery of information, and customer service skills. If custoner service people want to be treated with more respect and dignity then it's in your best interest to make sure they are adhering to company policy and standards and treats people with the same dignity and respect they expect to be given. I was nothing but respectful and nice. Go play the call back for your superiors and ask them if the way that nasty person talked to us was appropriate.

The transfer of my cell and home phones was handled with ease for me. The Representatives that worked with me were courteous and able to answer my questions and resolve any issues I had. It was a great experience.

Service works as expected. Tried other mvno but came back as service better here. Techs are good at helping too. Been customer for many years. They are a couple dollars more but the service makes up for that. I would highly recommend over other options. Same service as AT&T at half the price.