Name: Consumer Cellular
Rating: 2.9

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Adrianna Phoenix, AZ

Consumer Cellular prides itself on supposedly being the best in customer service but out of the 6 or so times I’ve called, the customer service was terrible. The representatives either had a rude tone or an attitude or sounded extremely disinterested, all the while I remained cordial. The wait times to speak to a rep are ridiculously long. Besides that, I recently purchased a new phone and was going to pay it with easy pay. 2 months into payments and $200 later they cancel service on me. I asked and the rep said my credit wasn’t authorized... whatever that means? She couldn’t elaborate at all like she didn’t know the subject matter of her own job. I’m here trying to get my service back but “there’s nothing I can do”. So I have to return my phone and I will be reimbursed but this is just ridiculous. I would not recommend this service to anyone even friends or family members who only want talk service.

7 years ago

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wayne Desert Hot Springs, CA

I had mostly good service from them as far as cellular service is concerned. It is very weak where I live. The in person customer service lacks.in cathederal city. Have a hard time setting up a new phone and saving the old info, pics, etc. Sometimes they cannot! and you lose it all.

7 years ago

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Bonnie G. Johnson High Point, NC

I have been with Consumer Cellular for approximately 6 years and was content with the service for the price until I needed customer support! This month my husband & I were experiencing some financial issues and my cell phone bill was late, so I called and spoke with Customer Service to discuss payment. Initially I requested an extension until the next week, however our funds were not available and I immediately called Customer Service back to explain & request an extension with my paying 1/2 the bill this week and the balance next week on my pay days. The agreement was confirmed and I received an email from Consumer Cellular to that effect, which stated no collection process would start until after the payment date, 02/26/19. As agreed I made the first 1/2 of the payment on 02/15/19. On 02/16/19 my service was disconnected and when I called Customer Service I was told that since I had made the first payment arrangement my second confirmed payment arrangement was not going to be honored! Why was I not told this when I called Customer Service the second time and why was that second arrangement confirmed! My husband and I are now without a phone until next Friday! I upheld my part of the arrangement by paying the first half of the payment, but Consumer Cellular didn't honor theirs! Having a confirmation in writing meant nothing and my being a long time Customer without prior issues meant nothing! This is not good Customer Service and I would not recommend Consumer Cellular to anyone based on this experience! Bonnie G. Johnson

7 years ago

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Charles

The price is good, and Customer Service is excellent. Problems I have had are my own fault, except for signal strength at my home location, which is too weak for the wireless landline system.

7 years ago

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Janet Lamanna

Fantastic service and cost. Their billing is easy online or by mail. They even emailed that we were getting more gigs for the same price. There is nothing that needs improvement at this time. Very happy with everything!

7 years ago

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Pete Roselli North Las Vegas, NV

Consumer Cellular never lets you incur penalties by upgrading you to the next level if you go over the level you have. Also, you're never bothered with marketing emails. I haven't found any area in which they can improve.

7 years ago

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Disgruntled Customer Salida, CO

These people are a nightmare. Customer service people are very polite - if you don't mind being called "dear" or "sweetheart" - but they are for the most part incompetent and today the guy flat out lied to me. I have been trying to port my land line to a cell phone for over a week. They use a company called Syniverse to accomplish this. By law this middleman company cannot talk to consumers, only phone service providers. After 2 hours on the phone with Consumer cellular they told me to deal with this Syniverse company myself and gave me the number because my landline provider had given them bad information. Consumer cellular said my landline company used Syniverse, not them - simply not true. So then they said I needed a pin number - again not true as pin numbers do not pertain to landlines. Then they said it was going to take 7 to 10 business days to get the port completed - not true as it should take no more the 24 hours tops. Bottom line - they apparently submitted my address incorrectly and instead of admitting their mistake they created an entirely fabricated story and left me hanging. It would have been so easy for Consumer cellular to just say they had corrected the problem and resubmitted the request. Never again.

7 years ago

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W Eric Roy Greenfield, MA

All of my family phones were shutdown due to an unpaid account balance. We couldn't call each other, couldn't connect to Consumer Cellular to shout "Are you kidding me!" I had no recourse but to pay the bill before I could call out. I tried to reach them cia their Contact us page but I'm on the east coast and they only supply Customer Service during office hours which didn't start until 10 AM on the east coast. Unacceptable! Oh, the kicker, my balance due was $0.01. Who is in charge?

7 years ago

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Mike Bell Thomaston, GA

Love the price compared to Verizon got my wife a new phone already had one for myself no many reception issues only problem is when we walk into a Wal-Mart there roofs have s built in bearer so it tends to block single. This is not just with CC we had this similar problem even with Verizon. All in All good company

7 years ago

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Denise Draper Ridgeland, SC

Purchased phone for mother to try. Reception was great, until a week or so after porting her phone # over for a permanent move. Then she only got reception outside. Apparantly they lost contract on AT&T tower nearby. We tried the TMobile side, and it was worse. Went back to AT&T side. Each time we did this, she went without phone usage for 24 to 62 hours. I decided to switch her to AT&T Prepaid, since AT&T towers worked. I was told since we had s many issues, they would make every effort to assist with a smooth move, once we select new carrier. Right! They disconnected line before importing was cimplete. Then didn't release the lock code for phone. Was told i had to pay balance off before releasing unlock code. Not a past due balance, because it was on auto pay. She had minimal if any usage, due to not being able to use in home. So i pay it. Get code. And it doesn't work. Was told, it was because we did not have service with them for minimum months. Mom had veen without phone for a week at this point. Each time i called, it was being "escalated" and/or i was "accidentally" disconnected on hold while waiting for a "supervisor". I work for a call center; have worked in training department and now quality assurance...and had to educate and coach one agent on their job performance as customer service. I finally broke down and bought a new phone. The headach and hassle was just too much. The plans are good value, and not all agents were useless. But do not misinform customers. Then leave them hanging and paying for service they can't really use. We are who support you...our $!

7 years ago

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Edward Lorusso Lewisville, TX

same phone as sprint and a 5 g data limit which is more then i used with sprint and i pay 70% less then sprint and i use it for maps as I travel all over the USA so to me the best deal in the USA

7 years ago

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Jason Wayne Fort Worth, TX

Good cell phone coverage. This is basically T-mobile and AT&T budget cell phone service but uses the same cell phone towers. I cut my cell phone bill In half by switching to CC

7 years ago

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Robert Cincinnati, OH

Without a doubt, this is the best cell phone service provider available. Reasonable, flexible, plans, no contracts, outstanding, English speaking, customer service. None better.

7 years ago

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Billy J Humphries North Las Vegas, NV

Prompt and knowledgeable service. Lower prices than other cell services. If you ever go over your minutes they automatically increased your minutes to the next tier and you can switch back 're following month.

7 years ago

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Susan Wildeman Lenexa, KS

Been a customer for a while now and have always paid my bill on time. This month I received a text from Consumer Cellular stating that my payment was overdue and I was in danger of service suspension. I ALSO received an email stating that my service was "scheduled to be suspended soon". I received both communications on 9/18. My payment was due on 9/17. That seems like pretty harsh treatment for a first time offender who was a whopping ONE DAY DELINQUENT. In spite of the fact that their service is reasonably priced and I have only had a few coverage issues I am seriously considering shopping for another service provider. And for the record I paid the freaking bill this morning (9/19).

7 years ago

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Patrick L Sugrue Ooltewah, TN

My wife and I were totally on Verizon but I went to Consumer Cellular same service much more cost effective. She had to stay with Verizon due to her Apple watch I have had no issues no problems with getting service anywhere in America works like a charm great job

5 years ago

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cj thor Greenville, SC

GREAT Customer Service..... Good pricing........ OK coverage. Their biggest problem is that you have to go to a local Target store to try and get some assistance should problems arise. The staff look at you like they hate their jobs and have little interest in assisting you UNLESS you are trying to make a purchase !

5 years ago Edited September 14, 2021

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Portia Dee Dallas, TX

I love consumer cellular. The plan is inexpensive and I don't have any problems with my service. If I do, when I call customer service they are very helpful and professional. I also like that I bought an apple phone on my plan with no interest at all. I love Consumer Cellular!

5 years ago

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TPat Cottage Grove, OR

I have been with this company for a number of years. However, things have changed a lot since then. I was in the process of moving and had to use my cell phone constantly. They started sending me texts about my data usage. I told them I would pay extra if I had to. One person told me that I could not have it changed until Dec 1,2020. which was untrue. I went a long time without internet service thru no fault of mine. then they sent me a message that they were going to restrict my phone because of my data usage. this is wrong and I told them that I felt like I was being treated like a child because of it. so I had to pay extra just to increase my date usage. The other thing is now they offer lyft rides for a fee. 36.00 for 12 miles. That is too much especially in these times and some people like me don't drive as much due to medical conditions. I told them about it, and they did not say anything as if they are doing us a favor.

5 years ago

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Brittany Alshawy Colorado Springs, CO

Pretty good for the price and product. They aren't as low-ended as people may think. They do run off t-mobile and att towers. So, you get the best of both worlds. The service is high quality and the customer service is great. The prices are fair. They have flexible plans for everyone. Great products.

5 years ago Edited September 14, 2021

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Patricia Loggins Ocala, FL

Overall my experience with Consumer Cellular has been very positive. The cost is much less than most other companies. When I signed up with them I had been paying $110 per month for 2 lines. My monthly cost dropped to $54 per month for the same type service with Consumer Cellular and there was no contract to worry with.

5 years ago

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Marjorie Laningham Pasadena, TX

I was paying a lot of money monthly with a company that I was pleased with but when I compared prices with Consumer Celluar I was amazed! Also I have to say I like their attitude with their customers! No contract was also what I wanted. I also get an additional discount because I am a member of AARP‼️😋

6 years ago

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Randy Case Mesa, AZ

I receive reliable phone and data service from Consumer Cellular for $25/month, and I have never had a problem with coverage or dropped calls. I also provide a phone for a disabled elderly friend, and pay $20/month for her phone only service.

7 years ago

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tini mapu Orem, UT

I got phones from this company for my parents. This company is so awesome, they have special plans for senior citizens. It is so cheap!!!! They give them simple plans and nice phones. It really is easy to use for any senior citizen.

8 years ago

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Andres Suarez

Every step in our enrollment process was easy with the help of customer service. Even when they had to reach to the previous carrier to solve problems with the transfer.

1 year ago

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Jennie McLaughlin

We switched from Verizon to Consumer Cellular and they made it easy and saved us over $100. So far the coverage seems to be the same. Very happy 😊

1 year ago

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J Rice

We just started CC so we don't have much experience yet. Seems that I have to wait 14 days to sign in to my account, create voice mail and the like. We'll see

1 year ago

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David L. Smith

Assistant on the phone was top notch. I got very confused trying to process and she was very cordial and calm and worked with me and walked me through the whole process.

1 year ago

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Rica M. Simon

I get exceptional service from Consumer Cellular. The pricing, the data plan and customer service is a great value for cell phone coverage. Never had a dropped call.

1 year ago

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David

good. would deff recommended to anyone who is tired of out of country customer service. this....this is what America customer service should be. DO IT!!!

1 year ago

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CF Shippen

The ability to speak with representatives who knew their craft extremely well. Also they were able to communicate to you via step by step process that was easy to understand.

1 year ago

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Kenneth McIsaac

I ordered the Google Pixel 9 phone to replace my Pixel 6a. I was delivered in 3 days and works very well. I took advantage of their easy pay option.

1 year ago

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David O'Connor

Love the Pixel 9...getting it was ok, but probably because I am a Amazon customer and am used to items arriving in a day or two. Good service but I had to call and then do a chat to find out when it was arriving.

1 year ago

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Gary Larson

they should have a good heavy duty flip phone to provide for customers that do not need a smart phone. The flip phone we had as an option was pathetic.

1 year ago

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Andrea R Cross

We never received the phone we ordered. The website is full or errors. Customer service reps were reading from a script but really didn't know how to help. According to the tracking info, the phone has been in Topeka, KS for days. The first service rep I talked to argued with me that Topeka, KS was in Texas and then hung up on me. The second person only read from the website even though it is full of errors. He insisted there was a store in Springfield, MO and gave me a phone number to call. When I did I got a message that the store was not built yet, but would be eventually. There was no offer to refund my money or to correct the info on the website. I will probably contact BBB and MO attorney general. I used to recommend Consumer Cellular but never again.

1 year ago

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Nancy Roberts

Everything was perfect! The transition from my former carrier was very smooth and the people I dealt with from Consumer Cellular were extremely friendly and proficient.

1 year ago

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Roca Welch

The price is really good, the delivery was on time. Setting up was easy but did have some trouble with new esim. Chat response was quick and helpful! Love this company.

1 year ago

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Rick salisbury

When we signed up, they used our landline number in place of one of our cellular numbers which triggered a turn off notice for my land line and WiFi. Spent 8 hrs on phone trying to get it reversed. Totally aggravating experience. How does a service get cancelled without our approval then couldn’t get reversed without someone from consumers to call which was pretty impossible.

1 year ago

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Nellie

The representative made the whole transfer easy. He was very patient throughout the transfer. Have had consumer now for several days and absolutely no problems.

1 year ago

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Frank M

Ordering the phone online was easy. There were several phone options from which to choose. I was just surprised that it took a week for the phone to be delivered. Transferring data and setup of the new phone was easy.

1 year ago

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Jack Pendziwater

It's a real pleasure to talk to a human being that speaks fluent English and is polite, courteous and knowledgeable. Also my initial response time was very minimal.

1 year ago

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Consumer cellular

I loved how easy it was to switch over I get just as good or better reception now then when I had over priced ATT and I'm paying more then half of what I used to !!!!!!

1 year ago

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Joseph j Dusek

Consumer cellular adds false. Uncaring customer service. Bad network service. I'm handicapped in disability. Was a great customer 4 yrs. Had trouble w phone calling out Spent 3 days w their tech. Or should I say non tech dept. Finally said sending sim. Then deactivated phone I'm paying for. Had no phone 7 days. Got phone called in for 4 days before getting sim all good offered credits . Free shipping new phone. Put sim in no phone problem. Now called in tol I'm not longer allowed to be customer Violated policy the won't say what is. Again 4 yrs paid good customer Then bam no more now phone works. Had to find a new co. Shut off phone gave me three days . No notice after 7 days no service.

1 year ago

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Jimsbeck

The worst cell service company I have ever encountered. They advertise a low cost and then immediately escalate their price to incredible levels. When you attempt to terminate their service, they immediately begin outrageous and unjustified costs as a punishment for leaving their very dishonest and deceitful company. They will attempt to assign all sorts of termination fees when you attempt to move your service to another company. They even locked my phone and only unlocked the device after I contacted my congressman and the FCC. They then lied and stated that they did not lock my phone when the phone clearly indicated that they locked the device. This is the most dishonest and deceptive cell company and I cannot state how crooked they are. Avoid these thieves at all costs.

1 year ago

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Jim Beck

Consumer cellular is a disgusting and deceptive company. When I terminated my service, they vengefully locked my cell phone to their company to prevent me from utilizing the phone with another company. They also loaded up my final more than one hundred dollars of bogus charges when I terminated my service. I filed a complaint with the FCC and they were none responsive and I then filed a complaint with my congressional representative which did provide me support. They finally unlocked my phone after almost three months of denial but I had absolute proof that they locked my iPhone. I would advise everyone to avoid this unscrupulous company. They finally unlocked my phone after almost three months of denial but I had undeniable proof that they locked my iPhone. I would advise everyone to avoid this company like the plague. They will lie and deny and the FCC is the most useless government agency I have ever encountered. Consumer cellular TV commercials try to deceive you with promises of a very low rates of approximately $15 per month and you will see your future bills escalate exponentially. I have used almost all cell service companies since the inception of the industry and they are the most disingenuous and simply crooked company I have ever encountered.

2 years ago

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Brandon Maddox

Consumer Cellular shut off my text messaging without warning, and did NOT restore my text messaging after I called and asked them to allow me to send texts where I was promoting my business. I've been allowed to promote my business for years with other companies in this way of sending out texts with links. This is censorship that shouldn't be allowed. They would not work with me when I called them and spoke to the highest level they would allow, which wasn't as high up the chain as I asked. They only stated that if I didn't comply, they wouldn't restore my text messages. Using conservative language, I don't recommend them!

2 years ago

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Dorothy Rinehart

I have been a customer for more than four years and had been happy up until May. Consumer Cellular started misreporting the data used on one of our phone lines. I was on the phone with Customer Service multiple times for this issue. The kept saying that the data usage for that line was double what it actually was. I even had proof from the phone itself and their website for what the usage should be. All they kept saying was that their was a huge amount of pending data. The first rep I spoke with said it would update in 24 hours, so I waited and called back after 48 hours. Their website still said our usage was half of what their system said. The next rep said it could be up to 72 hours before the system updated and would reflect the huge amount of pending data. I plan to call back after 72 hours and talk to a supervisor. This has been extremely frustrating, and we are looking at switching carriers. Too bad, because we had been satisfied customers up until now.

2 years ago

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Sharon Parrish Mount Juliet, TN

I was a Consumer Cellular customer for less than two months if they have an auto pay discount l never received one is the reason for my account termination. The company is overrated had l checked customer reviews prior to opening an account l never would have. I am now a customer with a company that has a 4.8 out of 5 customer review score. I have the same plan l had with Consumer Cellular, my monthly bill is 50% less, my new company submitted to me in writing my total cost per month and plan. I am retired and have always spent my money wisely being a customer with Consumer Cellular was not cost effective for me.

2 years ago

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Kathleen Scataglini Phoenix, AZ

RUN FOR YOUR LIFE! I helped my elderly father leave Verizon to save money using Consumer Cellular. Their $25 plan turned into $27.30 (not much savings there). The real problem started when his flip phone broke and he had to go and purchase a new "Consumer Cellular" phone, their Iris Flip. There are no "Consumer Cellular" offices or help, so he went to Walmart to purchase the CC phone. Upon calling Customer Service, they said they could not help transfer his contacts, since his phone did not have blue tooth. My nephew sat and hour after hour punched in all of his contacts by hand. ONE MONTH AND THREE DAYS LATER, the new phone stopped working!! He took it back to Walmart. They said it was past their 15 day return policy. He was stuck with a non-working phone, no place to go for help, etc. He went back to Verizon. Upon calling Consumer Cellular, they said there was nothing they could do and then billed him for "the whole month" for his final bill, even though he was not able to even use their service with a broken phone. Good bye, Consumer Cellular.

2 years ago

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Beth zuehlke Big Rapids, MI

This is the worst telephone company I have had to work with {I have worked with Sprint, ATT, Verizon, Spectrum in the past). I set up a home phone for my father with a base that his landline plugged into. I needed an extremely reliable phone because he is 97, blind and lives alone. Problems started immediately because It took over 3 weeks for CC to port his phone number over and with every call from me during this time there was a new excuse. We finally got set up and everything went smoothly for a few months. The reason I left today was that my father's phone has not been able to receive or make calls for FOUR DAYS. We called and computer chatted with CC multiple times daily for four days and they finally just said "ATT towers are out, there's nothing we can do." We checked with ATT and they said that was false and they had no outages. We were never followed up with, nor did the company ever reach out to us to give us a time frame or respond to our concerns. Four days is an unacceptable amount of time to be without a phone for anyone but for a homebound senior, it is nothing short of dangerous.

2 years ago