Ting Wireless is taking a different approach to the wireless business model. They offer a pay-as-you-go service with no contracts or strings attached. It is easy to add additional devices and there is confusion with specific cell phone plans and coverage. Customers who use more, pay more, and those who use less, pay less.

 

Rank Chart
Price
Contract Length
Our Score
#1
$60/3GB
None
6.7
#2
$15 - $50
month-2-month
6.2
#3
$9.99-$199.99
Optional
6.1
#13
thumbnail
$6-$35+
No Contracts
5.2

The Good

Ting Wireless is a pay as you go solution. That means users will no longer pay for services they don’t use or over-pay for services they would like to enjoy. The monthly cell phone bill will vary based on usage and customers are not locked into any long-term contracts. Users can purchase both iPhone and Android devices and sync them with a network of their choice.

  • GSM and CDMA networks available
  • Average customer bill sits around $23/month
  • No contracts
  • Assists in helping their customers with prior carrier contracts
  • Current usage tool

Ting has not been in the cell phone business long, but they are helping their current customers save money through their simple and flexible service option.

The Bad

The Ting Wireless cell phone solution is not necessarily the best option for everyone. Since it is a pay-as-you-go platform, there are times the bill can be expensive if one of the lines uses more minutes or data. There are also some other aspects of their business model consumers should be aware of before utilizing Ting:

  • Limited coverage – potential customers should make sure that there is quality service in their area
  • Expensive up-front costs – customers have to purchase their own phones since there are no contracts
  • Limited device selection – there are several older style phones to choose from as well as some new ones, but the selection is rather small in comparison to other providers

Those interested in Ting Wireless should to a little extra research and make sure they have the service and phone you want prior to enrolling in their service.

The Bottom Line

Ting Wireless is an ideal option for someone who uses their phone on a need-to basis only. With their payment platform, users only have to pay for what they use. This service is ideal for someone who wants a cell phone for emergency purposes or for their children with limited access. Customers can track their usage and are aware of their bill as they rack it up over the course of the month. Customers are not locked into any long-term contracts, but they are responsible for buying their phone up-front and managing their own usage. Ting customers can expect the following as part of the service:

  • Varying monthly costs based on usage
  • Option to choose between available networks
  • Purchase desired iPhone or Android devices
  • Unlimited number of lines (add each additional line for $6/month)

Ting’s approach to customer service is also unique. They do not have policies typical of most cell phone providers (ie: Return Policy) because they manage each customer on an individual basis. Potential customers should reach out to a representative or visit Ting online.

Price:

One Year Plans

So Simple Unlimited PTT & Text & Picture — $29 a month

So Simple 500 — $39 per month

So Simple Unlimited Everything — $59 per month

 

Two Year Plans

So Simple Unlimited PTT & Text& Picture Messaging — $23 per month

So Simple 500 — $35 per month

So Simple Unlimited Everything — $39 per month

 

Shared Minute Packages for So Simple plans with Cellular

$40 per month/per master account

$60 per month/per master account

$80 per month/per master account

$120 per month/per master account

$200 per month/per master account

$280 per month/per master account

$400 per month/per master account

$800 per month/per master account

 

Optional Regional Features for So Simple plans (per line)

$10.00 per month/per line

$16.00 per month/per line

$12.00 per month/per line

$1.19 per month/per line

$3.99 per month/per line

 

Prepaid Unlimited Monthly Plan (Unlimited IDEN Data access, text messaging, minutes) –$50/month

Prepaid Daily Plan (Unlimited PTT Minutes, 10 cents minute) $1.25/day (on the days used)

 

Lifeline Plan (a wireless plan for Alabama and Georgia residents who qualify as a low-income household) – 20.74/month

 

Fees. E911 Fee—Flat fee imposed on telecommunication service users by state and local governments. Late Fees — 1.5% on any overdue amount on your account. Regulatory Cost Recovery Fee—reflects SoutherLinc Wireless’ cost of complying with government rules and initiatives. Administrative Cost Recovery Fee—monthly per-unit fee that reflects a portion of SouthernLinc Wireless’ cost of ad valorem and municipal taxes and business license expenses.

Additional Services Prices

There are no prices listed on the website, but these are additional services that SouthernLinc Wireless offers its customers:

Push to Talk Features

MotoTalk

Text messaging, Picture messaging, and web browsing

Fleet Management Solution

Regional Data Packages

Personalize your Phone

Selective Dynamic Group Calling

Voicemail

Directory Assistance

 

Contract Length – There are a few contract length options. There are one-year and two-year options, as well as pay per month options.

Business started 1995

 

Company Selling Points

SouthernLINC Wireless, a subsidiary of Southern Company, prides itself on providing relaibale wireless communications services to the Southern US, including Alabama, Georgia, southeastern Mississippi, and the Florida Panhandle. They specialize in PTT radios, cell services, and other wireless services, all created to service the communication needs of Southern Company’s local power companies. They also pride themselves on knowing that “there is no known scanner that can intercept communications over the network—a critical factor for many customers.”

 

Phone Selection (just a breakdown of what operating systems they work with):

For phone selection, they have five different Motorola phones. None are smartphones. These include: Motorola i365-R, Motorola 418, Motorola i460, Motorola i686-R, and Motorola r765.

 

Ease of Use

Their website is extremely thorough, offering a way to manage your account online, as well as pay a bill online. For their online account manager, you are able to change your service plan and packages, swap your SIM card, request a new phone and PTT numbers, and more. You can also set up auto payments online. There’s an FAQ’s section, listed below.

https://www.southernlinc.com/faqs/faqs-general.aspx

Customer Support types For customer support, SouthernLinc provides a few different phone numbers, including a Customer Solution Center that is free for customers, and is open 24 hours a day, 7 days a week. There’s also an online store line, and a sales line. They have an email address available to take comments/concerns about the website, as well.

Coverage

Coverage for Southern Linc Wireless covers the southeast section of the US, from Georgia to Alabama, to southeast Mississippi to Northwest Florida. There are some more rural areas that aren’t covered, but for the most part, the south is covered. There are also plans that include minutes outside of the south.

The Most Comprehensive Coverage in the Southeast | SouthernLINC Wireless

Additional Features and services

Company contact information (Address, phone number, email)

4601 Southlake Pkwy Ste 200, Hoover, AL 35244-3608

1-800-818-LINC

[email protected]

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