Ting Wireless

4.6

Overall Score

3 User Reviews

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Ting Wireless is taking a different approach to the wireless business model. They offer a pay-as-you-go service with no contracts or strings attached. It is easy to add additional devices and there is confusion with specific cell phone plans and coverage. Customers who use more, pay more, and those who use less, pay less. 

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100 User Reviews
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#10 Ting Wireless Logo Ting Wireless

4.6

Overall
Score

3 User Reviews

The Good

  • Pay as you go
  • No long-term contracts
  • iPhone and Android device options

Ting Wireless is a pay as you go solution. That means users will no longer pay for services they don't use or over-pay for services they would like to enjoy. The monthly cell phone bill will vary based on usage and customers are not locked into any long-term contracts. Users can purchase both iPhone and Android devices and sync them with a network of their choice.

  • GSM and CDMA networks available
  • Average customer bill sits around $23/month
  • No contracts
  • Assists in helping their customers with prior carrier contracts
  • Current usage tool

Ting has not been in the cell phone business long, but they are helping their current customers save money through their simple and flexible service option.

The Bad

  • Can be expensive
  • Limited coverage
  • Limited selection

The Ting Wireless cell phone solution is not necessarily the best option for everyone. Since it is a pay-as-you-go platform, there are times the bill can be expensive if one of the lines uses more minutes or data. There are also some other aspects of their business model consumers should be aware of before utilizing Ting:

  • Limited coverage - potential customers should make sure that there is quality service in their area
  • Expensive up-front costs - customers have to purchase their own phones since there are no contracts
  • Limited device selection - there are several older style phones to choose from as well as some new ones, but the selection is rather small in comparison to other providers

Those interested in Ting Wireless should to a little extra research and make sure they have the service and phone you want prior to enrolling in their service.

The Bottom Line

Ting Wireless is an ideal option for someone who uses their phone on a need-to basis only. With their payment platform, users only have to pay for what they use. This service is ideal for someone who wants a cell phone for emergency purposes or for their children with limited access. Customers can track their usage and are aware of their bill as they rack it up over the course of the month. Customers are not locked into any long-term contracts, but they are responsible for buying their phone up-front and managing their own usage. Ting customers can expect the following as part of the service:

  • Varying monthly costs based on usage
  • Option to choose between available networks
  • Purchase desired iPhone or Android devices
  • Unlimited number of lines (add each additional line for $6/month)

Ting's approach to customer service is also unique. They do not have policies typical of most cell phone providers (ie: Return Policy) because they manage each customer on an individual basis. Potential customers should reach out to a representative or visit Ting online.

User Reviews

1.9

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10

Nathan

December 13th, 2017 Roseville, CA DETAILS

Value for your money
Quality of product or service
Customer Service
Company trustworthiness

I've been using Ting for over 4 years. Throughout this time I have been thoroughly impressed by their quality, pricing, customer service, and transparency. Unlike the major phone companies, everything they do indicates that they value their customers. All the Ting agents I have spoken to have been knowledgeable and responsive. My average bill (granted, I don't use my phone much) has hovered around $20 per month. Data speed is good, area of service is normal. I've used 2 phones on it, and the transition was simple. Sure, you have to buy your own phone, but that cost is added to your bill anyway with a major phone company. I have direct control over how long I stay with them, and my phone usage dictates how much my bill is. Overall: this is what a company should be like.

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1

D. M.

September 19th, 2017 Hammond, LA

Awful coverage. Don't even waste your time. I've had ting for 6 months. Things were fine until the last two months when I could not send pictures via mms. Now I'm trying to Port out my number and ting is saying I can't because they are having technical errors. So even though I want a new service I'm still stuck with them until they fix the issue! Very very aggravated. Have had lots of "technical issues" with them.

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0

Chris

April 21st, 2017 Los Angeles, CA

Ting's pricing leaves a lot to be desired. Compared to other carriers such as the following MVNO: Tello and Freedompop Ting's plans are excessively expensive for what you get. There are thousands of these MVNO in the marketplace. Ting tries to tout itself as cost savings but just like their Internet division there are a lot of hidden fees associated with their service. I don't recommend at all. Try Tello if you need CDMA service and Freedompop for GSM service.

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