Ting Wireless Logo
star star star star_half star_border

4.0

Overall Score

LAST UPDATED: June 27th, 2022

Ting Wireless launched in 2012 and has grown to over 250,000 mobile customers, six fiber internet towns, and seven offices. Ting takes a different approach to the wireless business model, offering a pay-as-you-go, month by month rate service with no contract or start-up fees, prepaid plans, or strings attached. 

The company charges rates for certain data amounts, text messages, and calling minutes at the end of each month rather than a specified plan cost. It is easy to add additional devices and there is no confusion with specific cell phone plans and coverage. Customers who use more pay more and those who use less pay less. Ting also offers phone service to businesses with month-to-month service plans that cover shared usage across unlimited devices, including tablets and WiFi hotspots. Customers choose between its CDMA and GSM networks based on the best network coverage in their area.

Ting mobile reviews reflect a satisfied customer base overall with an average of 4.5+/5 star rating in each of our sentiment criteria for value, quality, trustworthiness, and customer service. 

Top Ranked Companies

Q Link Wireless Logo
#1 Q Link Wireless chevron_right
6.9 Overall Score
4.0
star star star star star_border
(2,372)
AT&T Logo
#2 AT&T chevron_right
6.0 Overall Score
3.7
star star star star_half star_border
(1,452)
thumb_up

The Good

  • First Month Free
  • Pay As You Go
  • No Long-Term Contracts
  • Data Speeds
  • iPhone and Android Device Options
  • GSM and CDMA Network Coverage

First Month Free

Prospective customers can try Ting risk-free. When you join, you get a $25 credit in free service, which can be applied to your account when you activate it.

Pay As You Go

Ting Wireless is a pay as you go solution. That means users don't pay for services they don't use or over-pay for services they would like to enjoy. The average customer bill sits around $23/month and customers can keep tabs on their bill using Ting's current usage tool. You won't pay overage fees from Ting because there are no limits. You can use unlimited talk, text, and data according to your heart's desire.

No Long-Term Contracts

The monthly cell phone bill varies based on usage and customers are not locked into a long-term contract. Unlimited talk and unlimited text is available with every plan, and Ting customers can choose from the following data plan options:

  • Flex Plan — $10 per month, plus an additional $5 per month per GB LTE/5G. The Flex plan also comes with unlimited talk and unlimited text, nationwide LTE and 5G coverage, and shared high speed data across lines.
  • Set 5 Plan — starts at $25 per month and comes with 5 GB of LTE/5G data, which can be used as a mobile hotspot. Also comes with unlimited talk and text.
  • Unlimited Plan — $45 per month with 22 GB of LTE/5G data. Includes up to 12 GB of mobile hotspot data.

Data Speeds

The average Ting customer uses 101-500MB of data per month. 4G LTE data speeds (up to 150 mbps upload speeds) are available depending on your device type and region. 3G and 2G+ voice and text data is also available on the network. Data can be used by a phone acting as a hotspot.

iPhone and Android Device Options

Customers can purchase both iPhone and Android devices and sync them with a network of their choice.

When purchasing a new phone, financing is available with Affirm. Most financing plans are interest-free for the first six months. Models are available in the following brands:

  • Apple
  • Samsung
  • LG
  • Motorola
  • Alcatel
  • Google

You can check your current phone on the Ting website to test its compatibility with Ting. If it's compatible, you can bring your own phone and connect it to the Ting network after buying a SIM card. The company recommends you do this prior to purchasing a third-party phone, too, so you know it will work with Ting.

GSM and CDMA Network Coverage

Ting assists customers with prior carrier contracts and securing the best possible network coverage through GSM, CDMA, and multi-network SIM cards. Because of Ting's comprehensive network coverage, there is no extra cost on international calls to over 60 countries.

thumb_down

The Bad

  • Potentially Pricey
  • Refunds Not Prorated
  • No Roaming

Potentially Pricey

The Ting Wireless cell phone solution is not necessarily the best option for everyone. Since it is a pay-as-you-go platform, there are times the bill can be expensive if one of the lines uses a large number of minutes or texts or especially data amounts. If you're using your phone as a hotspot to tether other devices to, that will drive up your data bill. Ting might not be the best carrier for a former T-Mobile or Verizon customer used to having unlimited data for a set price. 

However, users can set custom alerts and even hard usage data caps through the Ting dashboard on the app for different phones under an account during a given billing cycle. This is useful for families who want to limit certain phones to talk and text capabilities. 

Refunds Not Prorated

If you cancel your service, you will continue to be billed until the end of the current billing cycle, and you may be required to pay for certain construction or installation fees that are waived when you sign up. 

No Roaming

Ting does not offer domestic data roaming. This is a positive in that customers aren't charged roaming fees, but if you're out of range of a cell tower and need to use your phone, you won't have access to mobile data until you're back in range. 

gavel

The Bottom Line

Ting has not been in the cell phone business long, but its approach as a service provider is innovative and an especially great option for customers who aren't on their phones a lot. These customers save money through Ting's simple and flexible service option. Other customers are likely to be content, too, because you pay for what you use. 

Plus, all account members (especially families) can benefit from the custom usage caps and alerts you can set on the app. 

The majority of Ting cellular reviews are positive, especially recent reviews. In summary, Ting customers can expect the following as part of the service:

  • Varying monthly costs based on usage
  • Excellent network coverage 
  • Purchase desired iPhone or Android devices
  • Unlimited number of lines (add each additional line for $6/month)
  • Helpful customer service 

View Best Cell Phone Providers

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.4

star star star star_half star_border

38 Reviews

Review Breakdown

5 grade

45%

4 grade

16%

3 grade

5%

2 grade

0%

1 grade

34%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star_half star_border

Service

star star star star star_border

Trustworthiness

star star star star_half star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Chad Criswell Des Moines, IA

I honestly can't say enough good things about Ting. I switched after being a long time Verizon customer. My bill went from $125/month for 6 measly gigs of data down to $50 a month (both lines included for that price) and 10 gigs of data. If I need more I can more than double the data for $10 more per month per line. Service wise in my area of the country I quickly found out that the default T-Mobile service they will put you on is crap, but after some shuffling around they sent me a new sim that works on Verizon's network and now things are as good if not better than when I was a V customer. If you are a current Verizon customer be sure to ask to be put on the Verizon sim to start with! Plus, when I call Ting for support I ALWAYS get a live, breathing human right off the bat and usually within one minute of placing the call. Couldn't be happier!

5 months ago

star star star star star

Brandi Portland, OR

We have been with Ting since 2014 and I wouldn't change a thing. -Excellent coverage. -Clear, transparent billing. -Excellent customer service. Our average monthly bill for 6 phones is $123. I can't imagine a comparable phone service.

4 months ago

star star_border star_border star_border star_border

Robert Geraci Champaign, IL

My experience with Ting has been infuriating and I urge anyone thinking of signing with them to think again, and those who already with them to RUN. This is a company that doesn't know what it's doing, and doesn't seem to care. I was a member since about 2016. The quality of my signal using the Sprint towers was never great (I figured that's why I was paying $30 per month rather than $80), but it recently became abysmal. My partner also uses Ting, and for the first time I noticed that on his phone screen next to the signal strength it says "Ting," whereas mine always said "Sprint," and his signal was much stronger. In other words, it appears that for 6 years or so I was not getting the same service other Ting customers were getting. I called Ting to find out what was going on, and they told me I needed to get a new SIM card because the Sprint towers were actually shutting down, and I needed to have my phone access the other ones they use (Verizon, etc.) They claimed they'd been informing customers of the coming shutdown via emails and phone calls, but I never received either. So I got myself a new SIM card and activated it retaining my existing number. . . or so I thought. I was told the transfer would be complete in 24 hours. But the next day it turned out my phone would neither make or receive calls or texts. I called them again to find out the number has been "lost" due to the shutdown and there's nothing they can do. Due to the shutdown? So it's just a freaky coincidence that this happened the very day I activated the new card? Obviously not -- they screwed up the transfer somehow, and now after 24 years I need to get a new phone number and go through the trouble of getting it changed with all my contacts and on all records. Of course I've shut down my Ting account (I'm not looking for further disasters), and my partner is doing so as well. The company's management hasn't even been willing to compensate me for this huge inconvenience along with 6 years of substandard service. One agent told me the reason I was getting connections only via the Sprint towers is because of the type of SIM card I had. Why didn't they advise me that I could improve my coverage by getting a new SIM card all this time? (I wasn't even aware until recently that they'd started using towers of multiple companies.) This is an irresponsible company unwilling to engage in any real customer service. I can only hope the company will go under.

3 months ago

star star star star star

william vandalsem Mounds, OK

i can't imagine where the negative reviews are coming from... I have had this service for 5 years... the price for low to average network usage is unbeatable. the customer service is without a question the best customer service I have ever had. I have used att, sprint and cricket and they all hugely suck in-comparison to ting. the only draw back is the same with all aftermarket carriers(there are only 3 real networks, the rest are 'after market') the aftermarket carriers get second priority during high volume times., this is almost never an issue with data, but voice can be annoying around 5pm in smaller population areas...

2 years ago

star star star star star

Sheila Webster, TX

Ting is one of the smartest moves I've ever made! I was with Verizon for over a decade but I was tired of them slowly taking away my original contract benefits and my bill creeping up to $150 a month. My average bill with Ting is $30 a month and I can really notice the extra savings! I text and send pictures all day, but don't talk much and stay on wifi so I love that I'm only billed for my usage. It drops calls sometimes and I don't have the broadest service reach but usually resetting to the network helps unless I'm in the boonies. What I appreciate the most is the credit they sent when I lost a few days of work due to Hurricane Harvey that covered my phone bill that month and they offered me an extension, no questions asked when my payment card was compromised and I didn't have a new number to give them in time to pay my bill. 10/10 highly reccomend!

2 years ago

star star star star star

Judith Rudolph Port Townsend, WA

I had Ting, and I have to say they have the BEST customer service. A person answers the phone when you call Ting. There's no automation, no holds, no transfers, just extremely polite, efficient knowledgeable service from people whose English you can understand (sorry, if that sounds racist, but the T-Mobile rep I just talked to after trying to navigate an un-navigatable automation, followed by long holds, transfers, more holds and in the end, downright lies, was almost unintelligible). I highly recommend Ting. If you don't use your phone as your constant companion, you can make 100 calls for $9. + tax/month - or just $6. if you don't use your phone at all. Texts (up to 100) are $3 more, as is data use. I use an iPad w/ wifi for any data I need, so no need for the phone. I did switch to T-Mobile's pay-as-you-go for $3./month (which gives you 30 minutes and/or texts, but no data), but after their horrible service, I'm regretting it. Ting actually runs on T-Mobile, so the coverage is the same. I've never had any problem except at my house, where there is no coverage, even from AT&T.

4 years ago

star star star star star

Nathan Roseville, CA

I've been using Ting for over 4 years. Throughout this time I have been thoroughly impressed by their quality, pricing, customer service, and transparency. Unlike the major phone companies, everything they do indicates that they value their customers. All the Ting agents I have spoken to have been knowledgeable and responsive. My average bill (granted, I don't use my phone much) has hovered around $20 per month. Data speed is good, area of service is normal. I've used 2 phones on it, and the transition was simple. Sure, you have to buy your own phone, but that cost is added to your bill anyway with a major phone company. I have direct control over how long I stay with them, and my phone usage dictates how much my bill is. Overall: this is what a company should be like.

4 years ago

star star star star star

Dave Troy, NY

Ting is fantastic for anyone who talks, texts and occasionally uses some data. Even better for multiple lines for people like that. Their pricing is the simplest I've ever seen, and usage across all lines go into common bins. Customer service is located in the midwest and has always been prompt, friendly, and knowledgeable . Been a customer for four years, four lines, a bunch of phone switches and never a bad experience. Runs on Sprint and Tmobile, so check their coverage for an idea of how well it will work for you.

3 years ago

star star_border star_border star_border star_border

Brent Blahnik Dalton, WI

TIng's customer service has become horrendous. Used to be good, now they have continual service problems and their customer service advises callers to switch carriers as they are unable to help.....keep in mind this is after you spend an hour on hold to talk to someone. Pick a different carrier.

3 months ago

star star star star_border star_border

Dave N. Berwyn, IL

I was with Ting for 5 months. Each month, calls appeared on my bill (along with billed minutes) that I know I did not make. Ting would correct my bill, but I had to watch it regularly for erroneous calls. Ting also had an annoying habit of 'losing' my phone. I could make calls, but no one could call me. When I found out it was happening, Ting's only solution was a daily restart of my phone's OS. So now I was restarting it every morning and checking for false calls every night. I also had trouble with Call Forwarding. When I submitted a trouble ticket, Ting blamed T-Mobile. Since I was not technically a T-Mobile customer, I could not get any support from them. The Call Forwarding problems seemed to come and go randomly. Ting's savings can be nice, but I had to invest WAY too much of my time and put forth WAY too much effort to be a Ting customer.

3 years ago

star star_border star_border star_border star_border

joseph thomas Houston, TX

If I could give them 0 stars I would. Call these people to cancel the service three separate times did not do it. Kept charging my account when I wouldn't even using their service and the phone was not on. These guys are very shady, I would think twice before I use them

4 months ago

star star_border star_border star_border star_border

Ali Ali Fort Collins, CO

Ting mobile cannot be trusted. I have changed my mobile plan to flexible one ($10 per month) in October. For two months they kept charging me on the old plan. I called in November and the agent recognized their mistake to not update my plan and said they will credit my account. December bill arrived with the same mistake and no credit. When I called the agent put the blame on her colleague and justified her inaction by the fact I closed my account in December. By the way to port out my number from Ting, it was very difficult. Ting charges for data even thought data option is disactivated on their system and on my phone. To avoid being overcharged avoid Ting moble. Nit trustworthy.

9 months ago

star star star star star

Noa Ranoa Vista, CA

$35.00 for 15gb! Really stoked i found these guys. There were some hiccups at first but all issues got worked out! I have 5g coverage all over and it's cheap!

9 months ago

check_circle

Review Source

star star star star_border star_border

Mari Vega Duncanville, TX

I have been a customer for years at a time before and again recently. The ability to reach an empowered CSR was always great. The service was most attractive because of it being tiered so you pay for what you need, and you can BYOD. That thinking was what brought me back when I was bringing on a second line and assumed the value would still be there. Alas, compared to modern day unlimited talk & text, this was very expensive. Like, double what bigger companies offer. This is a company with nerd origins and word of mouth marketing that formerly kept prices low. I hope they'll figure out how to get competitive again. Often had issues with choppy signal, too, but didn't bring those to light bc was already resigned to leave :\

1 year ago

star star star star star

Jacob Shaner

I really like their flexible plans you can set up from online. They also will text me to let me know if I have gone over any of my limits, and then just charge me for the next bracket up. They give coverage through Sprints network. It works great in the Mountain West, but I don’t get any coverage in Alaska.

3 years ago

star star_border star_border star_border star_border

David.Andrew Bernhardt Madison, WI

Horrible experience. Poorly run company. Customer service google info while you are on the phone or chat. Packages sent to old addresses and I cannot update the account nor anyone at Ting. As a piggyback carrier, the service is poor, friends with different phone companies always have better service. Do not use this phone company.

7 months ago

star star_border star_border star_border star_border

Ariel Rogers Greensboro, NC

I financed a iPhone 11 though ting using Affirm and the package never arrived. It was supposed to come through fedex and I’m guessing it was stolen. $750 value and ting nor fedex did a good job at investigating the situation. I received mixed answers that the package was sign for (fake signature) and that it was left at the front door with a door tag. I would not recommend this company to ANYONE.

9 months ago

star star_border star_border star_border star_border

Catherine Osseo, MN

These people are 100% incompetent. I was happy with their service for a bit, but then we had to switch SIM cards. Suddenly my hotspot doesn't work. They had me do all sorts of monkey business, including a hard reset of my phone (yeah, all that). Well, I bought a new phone (iPhone 12, right out of the box) to see if it worked on that and it is definitely on their end. The phone says to to contact Ting, gives some number that is incorrect and is zero help. All the company will do is tiny little resets on their end. They have no idea or competence in any of their staff. If the issue if from the people they buy the access from, well, they either won't or cannot straighten it out with them. They have wasted a month of my life. They are worthless. I need this phone for work - this level of pure incompetence is just ridiculous. Stay away if you value your stress levels.

1 year ago

star star_border star_border star_border star_border

Willow Tucson, AZ

I have been using Ting since December 2017. I bought an iPhone SE from them in spring 2018. My phone functions as well as it should, for an older iPhone, however, for the last two years I have had multiple issues. Summer 2019 my data completely stopped working, I could have full bars of LTE and it would not work, even after it had refilled for the month. On vacation for 5 weeks, I could not use my service because my 4G (this continues on to current day) does NOT work with Ting, even with full bars. My data is inconsistent, and if it actually works, it's surprising to me. The customer service is helpful, but that is the only good thing about this company. I receive notifications about voicemails weeks after they are originally sent. I do not recommend Ting Mobile, and I cannot wait to switch.

2 years ago

star star_border star_border star_border star_border

Greg D. Austin, TX

Ting has a well deserved rating of "F" (the lowest possible) from the BBB because they refuse to respond to complaints. They fraudulently removed $100.00 of "referral credits" when I ported two lines for my roommates and one additional line for a friend because they said I "violated their terms of service". They arbitrarily ignored the fact that most people look at changing phone service like getting a root canal, and since I have no problem doing it, my friends prefer to let me take care of the process. Not only did Ting screw ME out of the referral credit, they never gave the promised $25 "new customer" credit to my roommates and friend. STAY AWAY FROM THIS DISHONEST BUSINESS!!!

2 years ago

check_circle

Review Source

star star star star star_border

Teresa Throop Salt Lake City, UT

With this company, I can afford to have cell phones. I love that I only pay for what I use and I am not having to carry a contract. The website is very user friendly and easy to figure out what you will be paying for the services offered. Sometimes text messages don't come very quickly but overall the quality and value are really good.

3 years ago

star star star star star

Heather Stewart Houston, TX

I adore this company and have for many years- great customer service when I need it, which isn't often which is the best

2 years ago

star star star star star

S Logan, UT

Perfect for our family, can personalize, is definitely not overpriced like all the other Phone carrier telephone carrier

3 years ago

star star_border star_border star_border star_border

D. M. Hammond, LA

Awful coverage. Don't even waste your time. I've had ting for 6 months. Things were fine until the last two months when I could not send pictures via mms. Now I'm trying to Port out my number and ting is saying I can't because they are having technical errors. So even though I want a new service I'm still stuck with them until they fix the issue! Very very aggravated. Have had lots of "technical issues" with them.

5 years ago

star star_border star_border star_border star_border

Chris Los Angeles, CA

Ting's pricing leaves a lot to be desired. Compared to other carriers such as the following MVNO: Tello and Freedompop Ting's plans are excessively expensive for what you get. There are thousands of these MVNO in the marketplace. Ting tries to tout itself as cost savings but just like their Internet division there are a lot of hidden fees associated with their service. I don't recommend at all. Try Tello if you need CDMA service and Freedompop for GSM service.

5 years ago

check_circle

Review Source

star star star star star_border

Jennifer Omaha, NE

im omn y third month of service and am very pleased with it, customer service is wonderful and helpful, thats hard to find these days. they have provided the service they promised and its a good value

1 year ago

star star star star star_border

E S Meridian, ID

We have used Ting for several years for our family. It is a very inexpensive option. They also have really good customer service. We don’t always get the coverage that we want, but it is a good trade off.

3 years ago

star star_border star_border star_border star_border

Christopher Gaizat Indianapolis, IN

They changed my wife and daughter's plan from $10 - $45 a month without telling me. No reason whatsoever. I'm pretty sure that's not legal. F these guys.

8 months ago

star star star star star

Erin Genz Colorado Springs, CO

Excellent customer service and the ability to use any unlocked CDMA or GSM phone makes for a great company.

3 years ago

star star star star star

M H New York, NY

Love that you only pay for what you use and get support from a fantastic team of people.

3 years ago

star star star star star_border

Sariah Meridian, ID

Ting has given me affordable cell phones plans that allow me to use my device to the extent that I want to pay. Very convenient

3 years ago

star star star star star

Trevor

This is fantastic company! They have amazing customer service and low prices.

3 years ago

star star star star star

Eileen Colorado Springs, CO

It's always been positive. I like the price, plus the customer service.

4 years ago

star star star star star

Titus

Great customer support, best price than any of the other big name carriers.

4 years ago

check_circle

Review Source

star star star star star

Nayankumar B Trivedi Princeton, NJ

Good service, great rates! I am a very satisfied year prepaid customer. Recommended highly.

2 years ago

check_circle

Review Source

star star star star star_border

Kimberli Shaner Meridian, ID

I have used this company for years. Their customer service is top notch. Actual people providing actual service!

3 years ago

star star_border star_border star_border star_border

Angela Mayer, AZ

Overpriced and no care for long term customers. Don't use them, there are numerous other phone companies that are lower prices.

2 years ago

star star star star star_border

Susan

I like the low prices and good customer service

2 years ago