Ting Wireless
Is This Your Business?2.8
2.9
Overall Score
Author: Kaitlyn Short
Ting Wireless launched in 2012 and has grown to over 250,000 mobile customers, six fiber internet towns, and seven offices. Ting takes a different approach to the wireless business model, offering a pay-as-you-go, month by month rate service with no contract or start-up fees, prepaid plans, or strings attached.
The company charges rates for certain data amounts, text messages, and calling minutes at the end of each month rather than a specified plan cost. It is easy to add additional devices and there is no confusion with specific cell phone plans and coverage. Customers who use more pay more and those who use less pay less. Ting also offers phone service to businesses with month-to-month service plans that cover shared usage across unlimited devices, including tablets and WiFi hotspots. Customers choose between its CDMA and GSM networks based on the best network coverage in their area.
Ting mobile reviews reflect a satisfied customer base overall with an average of 4.5+/5 star rating in each of our sentiment criteria for value, quality, trustworthiness, and customer service.
Top Ranked Companies
The Good
- First Month Free
- Pay As You Go
- No Long-Term Contracts
- Data Speeds
- iPhone and Android Device Options
- GSM and CDMA Network Coverage
First Month Free
Prospective customers can try Ting risk-free. When you join, you get a $25 credit in free service, which can be applied to your account when you activate it.
Pay As You Go
Ting Wireless is a pay as you go solution. That means users don't pay for services they don't use or over-pay for services they would like to enjoy. The average customer bill sits around $23/month and customers can keep tabs on their bill using Ting's current usage tool. You won't pay overage fees from Ting because there are no limits. You can use unlimited talk, text, and data according to your heart's desire.
No Long-Term Contracts
The monthly cell phone bill varies based on usage and customers are not locked into a long-term contract. Unlimited talk and unlimited text is available with every plan, and Ting customers can choose from the following data plan options:
- Flex Plan — $10 per month, plus an additional $5 per month per GB LTE/5G. The Flex plan also comes with unlimited talk and unlimited text, nationwide LTE and 5G coverage, and shared high speed data across lines.
- Set 5 Plan — starts at $25 per month and comes with 5 GB of LTE/5G data, which can be used as a mobile hotspot. Also comes with unlimited talk and text.
- Unlimited Plan — $45 per month with 22 GB of LTE/5G data. Includes up to 12 GB of mobile hotspot data.
Data Speeds
The average Ting customer uses 101-500MB of data per month. 4G LTE data speeds (up to 150 mbps upload speeds) are available depending on your device type and region. 3G and 2G+ voice and text data is also available on the network. Data can be used by a phone acting as a hotspot.
iPhone and Android Device Options
Customers can purchase both iPhone and Android devices and sync them with a network of their choice.
When purchasing a new phone, financing is available with Affirm. Most financing plans are interest-free for the first six months. Models are available in the following brands:
- Apple
- Samsung
- LG
- Motorola
- Alcatel
You can check your current phone on the Ting website to test its compatibility with Ting. If it's compatible, you can bring your own phone and connect it to the Ting network after buying a SIM card. The company recommends you do this prior to purchasing a third-party phone, too, so you know it will work with Ting.
GSM and CDMA Network Coverage
Ting assists customers with prior carrier contracts and securing the best possible network coverage through GSM, CDMA, and multi-network SIM cards. Because of Ting's comprehensive network coverage, there is no extra cost on international calls to over 60 countries.
The Bad
- Potentially Pricey
- Refunds Not Prorated
- No Roaming
Potentially Pricey
The Ting Wireless cell phone solution is not necessarily the best option for everyone. Since it is a pay-as-you-go platform, there are times the bill can be expensive if one of the lines uses a large number of minutes or texts or especially data amounts. If you're using your phone as a hotspot to tether other devices to, that will drive up your data bill. Ting might not be the best carrier for a former T-Mobile or Verizon customer used to having unlimited data for a set price.
However, users can set custom alerts and even hard usage data caps through the Ting dashboard on the app for different phones under an account during a given billing cycle. This is useful for families who want to limit certain phones to talk and text capabilities.
Refunds Not Prorated
If you cancel your service, you will continue to be billed until the end of the current billing cycle, and you may be required to pay for certain construction or installation fees that are waived when you sign up.
No Roaming
Ting does not offer domestic data roaming. This is a positive in that customers aren't charged roaming fees, but if you're out of range of a cell tower and need to use your phone, you won't have access to mobile data until you're back in range.
The Bottom Line
Ting has not been in the cell phone business long, but its approach as a service provider is innovative and an especially great option for customers who aren't on their phones a lot. These customers save money through Ting's simple and flexible service option. Other customers are likely to be content, too, because you pay for what you use.
Plus, all account members (especially families) can benefit from the custom usage caps and alerts you can set on the app.
The majority of Ting cellular reviews are positive, especially recent reviews. In summary, Ting customers can expect the following as part of the service:
- Varying monthly costs based on usage
- Excellent network coverage
- Purchase desired iPhone or Android devices
- Unlimited number of lines (add each additional line for $6/month)
- Helpful customer service
Filter by:
Sort by:
Claude Lamar
1 year ago Edited October 11, 2023
