Ting Wireless Logo
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3.5

Overall Score

LAST UPDATED: November 28th, 2022

Ting Wireless launched in 2012 and has grown to over 250,000 mobile customers, six fiber internet towns, and seven offices. Ting takes a different approach to the wireless business model, offering a pay-as-you-go, month by month rate service with no contract or start-up fees, prepaid plans, or strings attached. 

The company charges rates for certain data amounts, text messages, and calling minutes at the end of each month rather than a specified plan cost. It is easy to add additional devices and there is no confusion with specific cell phone plans and coverage. Customers who use more pay more and those who use less pay less. Ting also offers phone service to businesses with month-to-month service plans that cover shared usage across unlimited devices, including tablets and WiFi hotspots. Customers choose between its CDMA and GSM networks based on the best network coverage in their area.

Ting mobile reviews reflect a satisfied customer base overall with an average of 4.5+/5 star rating in each of our sentiment criteria for value, quality, trustworthiness, and customer service. 

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The Good

  • First Month Free
  • Pay As You Go
  • No Long-Term Contracts
  • Data Speeds
  • iPhone and Android Device Options
  • GSM and CDMA Network Coverage

First Month Free

Prospective customers can try Ting risk-free. When you join, you get a $25 credit in free service, which can be applied to your account when you activate it.

Pay As You Go

Ting Wireless is a pay as you go solution. That means users don't pay for services they don't use or over-pay for services they would like to enjoy. The average customer bill sits around $23/month and customers can keep tabs on their bill using Ting's current usage tool. You won't pay overage fees from Ting because there are no limits. You can use unlimited talk, text, and data according to your heart's desire.

No Long-Term Contracts

The monthly cell phone bill varies based on usage and customers are not locked into a long-term contract. Unlimited talk and unlimited text is available with every plan, and Ting customers can choose from the following data plan options:

  • Flex Plan — $10 per month, plus an additional $5 per month per GB LTE/5G. The Flex plan also comes with unlimited talk and unlimited text, nationwide LTE and 5G coverage, and shared high speed data across lines.
  • Set 5 Plan — starts at $25 per month and comes with 5 GB of LTE/5G data, which can be used as a mobile hotspot. Also comes with unlimited talk and text.
  • Unlimited Plan — $45 per month with 22 GB of LTE/5G data. Includes up to 12 GB of mobile hotspot data.

Data Speeds

The average Ting customer uses 101-500MB of data per month. 4G LTE data speeds (up to 150 mbps upload speeds) are available depending on your device type and region. 3G and 2G+ voice and text data is also available on the network. Data can be used by a phone acting as a hotspot.

iPhone and Android Device Options

Customers can purchase both iPhone and Android devices and sync them with a network of their choice.

When purchasing a new phone, financing is available with Affirm. Most financing plans are interest-free for the first six months. Models are available in the following brands:

  • Apple
  • Samsung
  • LG
  • Motorola
  • Alcatel
  • Google

You can check your current phone on the Ting website to test its compatibility with Ting. If it's compatible, you can bring your own phone and connect it to the Ting network after buying a SIM card. The company recommends you do this prior to purchasing a third-party phone, too, so you know it will work with Ting.

GSM and CDMA Network Coverage

Ting assists customers with prior carrier contracts and securing the best possible network coverage through GSM, CDMA, and multi-network SIM cards. Because of Ting's comprehensive network coverage, there is no extra cost on international calls to over 60 countries.

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The Bad

  • Potentially Pricey
  • Refunds Not Prorated
  • No Roaming

Potentially Pricey

The Ting Wireless cell phone solution is not necessarily the best option for everyone. Since it is a pay-as-you-go platform, there are times the bill can be expensive if one of the lines uses a large number of minutes or texts or especially data amounts. If you're using your phone as a hotspot to tether other devices to, that will drive up your data bill. Ting might not be the best carrier for a former T-Mobile or Verizon customer used to having unlimited data for a set price. 

However, users can set custom alerts and even hard usage data caps through the Ting dashboard on the app for different phones under an account during a given billing cycle. This is useful for families who want to limit certain phones to talk and text capabilities. 

Refunds Not Prorated

If you cancel your service, you will continue to be billed until the end of the current billing cycle, and you may be required to pay for certain construction or installation fees that are waived when you sign up. 

No Roaming

Ting does not offer domestic data roaming. This is a positive in that customers aren't charged roaming fees, but if you're out of range of a cell tower and need to use your phone, you won't have access to mobile data until you're back in range. 

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The Bottom Line

Ting has not been in the cell phone business long, but its approach as a service provider is innovative and an especially great option for customers who aren't on their phones a lot. These customers save money through Ting's simple and flexible service option. Other customers are likely to be content, too, because you pay for what you use. 

Plus, all account members (especially families) can benefit from the custom usage caps and alerts you can set on the app. 

The majority of Ting cellular reviews are positive, especially recent reviews. In summary, Ting customers can expect the following as part of the service:

  • Varying monthly costs based on usage
  • Excellent network coverage 
  • Purchase desired iPhone or Android devices
  • Unlimited number of lines (add each additional line for $6/month)
  • Helpful customer service 

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Star Rating

3.2

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41 Reviews

Review Breakdown

5 grade

41%

4 grade

15%

3 grade

5%

2 grade

0%

1 grade

39%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Chad Criswell Des Moines, IA

I honestly can't say enough good things about Ting. I switched after being a long time Verizon customer. My bill went from $125/month for 6 measly gigs of data down to $50 a month (both lines included for that price) and 10 gigs of data. If I need more I can more than double the data for $10 more per month per line. Service wise in my area of the country I quickly found out that the default T-Mobile service they will put you on is crap, but after some shuffling around they sent me a new sim that works on Verizon's network and now things are as good if not better than when I was a V customer. If you are a current Verizon customer be sure to ask to be put on the Verizon sim to start with! Plus, when I call Ting for support I ALWAYS get a live, breathing human right off the bat and usually within one minute of placing the call. Couldn't be happier!

7 months ago

star star star star star

Brandi Portland, OR

We have been with Ting since 2014 and I wouldn't change a thing. -Excellent coverage. -Clear, transparent billing. -Excellent customer service. Our average monthly bill for 6 phones is $123. I can't imagine a comparable phone service.

6 months ago

star star star star star

william vandalsem Mounds, OK

i can't imagine where the negative reviews are coming from... I have had this service for 5 years... the price for low to average network usage is unbeatable. the customer service is without a question the best customer service I have ever had. I have used att, sprint and cricket and they all hugely suck in-comparison to ting. the only draw back is the same with all aftermarket carriers(there are only 3 real networks, the rest are 'after market') the aftermarket carriers get second priority during high volume times., this is almost never an issue with data, but voice can be annoying around 5pm in smaller population areas...

2 years ago

star star star star star

Sheila Webster, TX

Ting is one of the smartest moves I've ever made! I was with Verizon for over a decade but I was tired of them slowly taking away my original contract benefits and my bill creeping up to $150 a month. My average bill with Ting is $30 a month and I can really notice the extra savings! I text and send pictures all day, but don't talk much and stay on wifi so I love that I'm only billed for my usage. It drops calls sometimes and I don't have the broadest service reach but usually resetting to the network helps unless I'm in the boonies. What I appreciate the most is the credit they sent when I lost a few days of work due to Hurricane Harvey that covered my phone bill that month and they offered me an extension, no questions asked when my payment card was compromised and I didn't have a new number to give them in time to pay my bill. 10/10 highly reccomend!

3 years ago

star star star star star

Judith Rudolph Port Townsend, WA

I had Ting, and I have to say they have the BEST customer service. A person answers the phone when you call Ting. There's no automation, no holds, no transfers, just extremely polite, efficient knowledgeable service from people whose English you can understand (sorry, if that sounds racist, but the T-Mobile rep I just talked to after trying to navigate an un-navigatable automation, followed by long holds, transfers, more holds and in the end, downright lies, was almost unintelligible). I highly recommend Ting. If you don't use your phone as your constant companion, you can make 100 calls for $9. + tax/month - or just $6. if you don't use your phone at all. Texts (up to 100) are $3 more, as is data use. I use an iPad w/ wifi for any data I need, so no need for the phone. I did switch to T-Mobile's pay-as-you-go for $3./month (which gives you 30 minutes and/or texts, but no data), but after their horrible service, I'm regretting it. Ting actually runs on T-Mobile, so the coverage is the same. I've never had any problem except at my house, where there is no coverage, even from AT&T.

4 years ago

star star star star star

Nathan Roseville, CA

I've been using Ting for over 4 years. Throughout this time I have been thoroughly impressed by their quality, pricing, customer service, and transparency. Unlike the major phone companies, everything they do indicates that they value their customers. All the Ting agents I have spoken to have been knowledgeable and responsive. My average bill (granted, I don't use my phone much) has hovered around $25 per month. Data speed is good, area of service is normal (California). I've used 2 phones on it, and the transition was simple. Sure, you have to buy your own phone, but that cost is added to your bill anyway with a major phone company. I have direct control over how long I stay with them, and my phone usage dictates how much my bill is -- if I use it more, I use it more, no slowing of my data to 2G. They do things like: surprise: if you go 10% over your usage limit, they don't charge you for the next tier. They don't send tons of random crap emails about "new offers"; I see 5 unsolicited emails that they've sent me in 4 years, all potentially useful. I had an issue with my new phone, and the customer rep was giving me info I asked for like the wireless bands my phone should work on, how their phone database works, suggesting reasons why I was having the issue. He was obviously not following a script. Overall: this is what a company should be like.

4 years ago

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Dave Troy, NY

Ting is fantastic for anyone who talks, texts and occasionally uses some data. Even better for multiple lines for people like that. Their pricing is the simplest I've ever seen, and usage across all lines go into common bins. Customer service is located in the midwest and has always been prompt, friendly, and knowledgeable . Been a customer for four years, four lines, a bunch of phone switches and never a bad experience. Runs on Sprint and Tmobile, so check their coverage for an idea of how well it will work for you.

3 years ago

star star star star star

Noa Ranoa Vista, CA

$35.00 for 15gb! Really stoked i found these guys. There were some hiccups at first but all issues got worked out! I have 5g coverage all over and it's cheap!

11 months ago

star star star star star

Jacob Shaner

I really like their flexible plans you can set up from online. They also will text me to let me know if I have gone over any of my limits, and then just charge me for the next bracket up. They give coverage through Sprints network. It works great in the Mountain West, but I don’t get any coverage in Alaska.

3 years ago

star star star star star

Heather Stewart Houston, TX

I adore this company and have for many years- great customer service when I need it, which isn't often which is the best

3 years ago

star star star star star

S Logan, UT

Perfect for our family, can personalize, is definitely not overpriced like all the other Phone carrier telephone carrier

3 years ago

star star star star star

Erin Genz Colorado Springs, CO

Excellent customer service and the ability to use any unlocked CDMA or GSM phone makes for a great company.

3 years ago

star star star star star

M H New York, NY

Love that you only pay for what you use and get support from a fantastic team of people.

3 years ago

star star star star star

Trevor

This is fantastic company! They have amazing customer service and low prices.

3 years ago

star star star star star

Eileen Colorado Springs, CO

It's always been positive. I like the price, plus the customer service.

4 years ago

star star star star star

Titus

Great customer support, best price than any of the other big name carriers.

4 years ago

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Review Source

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Nayankumar B Trivedi Princeton, NJ

Good service, great rates! I am a very satisfied year prepaid customer. Recommended highly.

2 years ago