5.3
Overall Score
AT&T Wireless is a wholly owned subsidiary of AT&T and was formerly known as Cingular Wireless. Headquartered just outside of Atlanta, GA, it offers cellular and data services across the U.S. It the second largest wireless communications service provider in the country after Verizon.
Compared to other big-name cell phone providers, AT&T has some of the best prices for talk and text cell phone services.
AT&T offers a barebones phone plan to customers starting at just $30/line per month (when you enroll in monthly credit card or bank AutoPay). This is a great non-contract option for customers who want a basic phone plan with minimal data (1 GB). This is also a great product because customers can get unlimited text and voice at a price that undercuts both contract and non-contract competitors.
Customers who want unlimited data also have some good options with AT&T's unlimited plans. Data plans are on the pricier side but include good network coverage and ample entertainment benefits.
Starting at $40/line per month, you get unlimited talk minutes, text, and data at 4G LTE speeds in the U.S., Canada, and Mexico, as well as 480p DVD quality video streaming (max of 1.5 Mbps) and access to 35+ live TV channels.
The carrier's top Premium plan includes even more entertainment options: a choice of one complimentary membership with HBO, Cinemax, Pandora Premium, or a number of other entertainment services.
AT&T offers both non-contract prepaid cell phone plans and contract cell phone services and is clear as to differences between what each plan includes.
AT&T provides a SIM card for users with older iPhones and Android phones if you want to bring your own device. With these SIM cards, phone users can continue to use their phone for a little bit while longer if they don't have the money to purchase a new phone. Or, they can purchase any unlocked phone to use on the AT&T network.
In addition to Windows phones and Android phones, customers can buy phones with the Amazon Fire operating system, allowing them to enjoy their eBooks and apps purchased through Amazon.
Additionally, AT&T also sells other devices that can be managed with the cellular plan, including:
AT&T has tablets available that support Windows 8, Apple iOS, Android, and the Fire OS by Amazon.
AT&T offers a number of different mobile hotspots, including the AT&T Unite Pro. This device has up to sixteen hours of power and lets you boost the battery life of your smartphone. The Unite Pro also lets clients share an Internet connection with up to fifteen devices. Several of AT&T's plans include mobile hotspot data usage, including the Unlimited3 plan which allows up to 10 GB of 4G LTE data with mobile hotspot.
AT&T reviews bring to light concerns stemming from the contract service and the overage fees.
While the pay-as-you-go plans are subject to data throttling, there is a service fee of $15 per GB that a client goes over their monthly data quota. Other customers have complained about the slowness of the network when they start using a lot of data on their monthly-unlimited plan.
Other customers take issue with AT&T's customer service, network coverage, and pricing.
AT&T Wireless offers contract and plan flexibility to customers by including both contract and non-contract services. It has some of the best entry-level plans in the industry along with a wide variety of phones and other devices to choose from.
AT&T Wireless has one of the most diverse offerings of mobile hotspots, with one brand that is able to support up to fifteen devices. There are also battery backup options on most of the mobile hotspots for smartphones that may need a quick battery boost.
In order to get the most out of your data plan, make sure you have purchased the appropriate monthly data plan for your needs. If you start getting towards the end of your data quota, you may find that your data plan is being throttled.
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