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5.5

Overall Score

LAST UPDATED: May 8th, 2024

AT&T Wireless is a wholly owned subsidiary of AT&T and was formerly known as Cingular Wireless. Headquartered just outside of Atlanta, GA, it offers cellular and data services across the U.S. It the second largest wireless communications service provider in the country after Verizon.  

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The Good

  • Basic Plan Affordability 
  • Unlimited Plans
  • No-Contract Options
  • Device Compatibility 
  • Hotspots Available

Basic Plan Affordability

Compared to other big-name cell phone providers, AT&T has some of the best prices for talk and text cell phone services.

AT&T offers a barebones phone plan to customers starting at just $30/line per month (when you enroll in monthly credit card or bank AutoPay). This is a great non-contract option for customers who want a basic phone plan with minimal data (1 GB). This is also a great product because customers can get unlimited text and voice at a price that undercuts both contract and non-contract competitors.

Unlimited Plans

Customers who want unlimited data also have some good options with AT&T's unlimited plans. Data plans are on the pricier side but include good network coverage and ample entertainment benefits. 

Starting at $40/line per month, you get unlimited talk minutes, text, and data at 4G LTE speeds in the U.S., Canada, and Mexico, as well as 480p DVD quality video streaming (max of 1.5 Mbps) and access to 35+ live TV channels.

The carrier's top Premium plan includes even more entertainment options: a choice of one complimentary membership with HBO, Cinemax, Pandora Premium, or a number of other entertainment services. 

No-Contract Options

AT&T offers both non-contract prepaid cell phone plans and contract cell phone services and is clear as to differences between what each plan includes. 

Device Compatibility 

AT&T provides a SIM card for users with older iPhones and Android phones if you want to bring your own device. With these SIM cards, phone users can continue to use their phone for a little bit while longer if they don't have the money to purchase a new phone. Or, they can purchase any unlocked phone to use on the AT&T network. 

In addition to Windows phones and Android phones, customers can buy phones with the Amazon Fire operating system, allowing them to enjoy their eBooks and apps purchased through Amazon.

Additionally, AT&T also sells other devices that can be managed with the cellular plan, including:

  • Tablets
  • Cellular modems and routers
  • Digital TV services

AT&T has tablets available that support Windows 8, Apple iOS, Android, and the Fire OS by Amazon.

Hotspots Available

AT&T offers a number of different mobile hotspots, including the AT&T Unite Pro. This device has up to sixteen hours of power and lets you boost the battery life of your smartphone. The Unite Pro also lets clients share an Internet connection with up to fifteen devices. Several of AT&T's plans include mobile hotspot data usage, including the Unlimited3 plan which allows up to 10 GB of 4G LTE data with mobile hotspot. 

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The Bad

  • Customer Complaints

Customer Complaints

AT&T reviews bring to light concerns stemming from the contract service and the overage fees.

While the pay-as-you-go plans are subject to data throttling, there is a service fee of $15 per GB that a client goes over their monthly data quota. Other customers have complained about the slowness of the network when they start using a lot of data on their monthly-unlimited plan.

Other customers take issue with AT&T's customer service, network coverage, and pricing. 

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The Bottom Line

AT&T Wireless offers contract and plan flexibility to customers by including both contract and non-contract services. It has some of the best entry-level plans in the industry along with a wide variety of phones and other devices to choose from.

AT&T Wireless has one of the most diverse offerings of mobile hotspots, with one brand that is able to support up to fifteen devices. There are also battery backup options on most of the mobile hotspots for smartphones that may need a quick battery boost.

In order to get the most out of your data plan, make sure you have purchased the appropriate monthly data plan for your needs. If you start getting towards the end of your data quota, you may find that your data plan is being throttled.

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Star Rating

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2.5

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1,574 Reviews

Review Breakdown

5 grade

34%

4 grade

27%

3 grade

18%

2 grade

8%

1 grade

13%

Sentiment Criteria

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Emmy M

In November, 2023, I INQUIRED about receiving an old landline number for my business. I was signed up for an account without my permission and given a phone and phone number I did not know I was signing up for. It was supposed to be an INQUIRY, by which AT&T was supposed to call back because they had guaranteed I would receive a specific number. That did not happen. I received a burner phone that I promptly returned to the store on February 29th, 2024. The number was incorrect, and the store and store manager said they would take the phone and return it. I was assured that the account was closed, and that I would not have to concern myself with it anymore. I received a confirmation of the return order and an email from her apologizing that the account was opened. She explained that it was common practice for the Sales Representatives at AT&T to open up accounts even if they knew the correct service couldn't be provided because it boosted sales. She said there was absolutely no way that I could receive that business number with AT&T and that the initial sales representative had lied to me, in spite of the fact that I was given 4 different request numbers for that specific phone number. She said that it was not possible to create a request like that and that all four "request numbers" were fake. AT&T's own store manager acknowledged that! A few months later, I started receiving bills saying that I owe AT&T money for this account that was only in inquiry. Now, I'm being charged for services that don't even exist! When I called and spent EIGHT straight hours on the phone SEVEN, which were on hold, I was told that there was no way to close or cancel the account. I was transferred over 10 different times because there was no process. Several requests for escalation were refused. Even after physically walking into the store, requests to speak with a regional manager AND the vice president were denied because I couldn't "prove" my identity, even though I had my driver's license and passport in my hand. It is clear that AT&T has a DELIBRATE, INTENTIONAL system that is set up to take customer's money without providing service. Each department can't do anything about anything, including signing you up for a phone! Such a system ensures that AT&T will never need to take responsibility for their terrible, irresponsible, and unethical business practices. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally its system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away. And, in the meantime, readers, consider reporting your issues to the attorney general instead of just writing your reviews- it's the only way you will be able to get your issue resolved. AT&T lacks the desire to correctly "fix" this or any other issue. AT&T does not need any more "proof" that I do not have a physical phone that has no service. They can see that there is no phone and no service. If AT&T wishes to "investigate" something fraudulent it can start investigating itself. Naturally it's system ensures that it won't find anything. So, in addition, they can set up business practices that actually work, where employees can actually do something about a problem. What's more, they can give their call centers the correct phone numbers to transfer a customer to another department. Hopefully someday they will be held accountable for their business practices, but until then, stay away.

2 weeks ago

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martins timothy

They give the best rate concerning mobile phones I remember when I bought a phone from them and the screen broke I was given a credit to purchase another one One thing I’d like to mention is their customer service they are very helpful

1 month ago

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neonoir

I purchased a phone at the local AT&T store. Upon purchasing the phone, the customer agent told me that I would receive an email from AT&T that would assist me in setting up my account. I went to the aforementioned email and went to the link provided. The site had a link for “New User.” However, it would not let me set up an account, as it would not let me set up a password, even though I followed the instructions to a tee. The above is Example of Failing to provide correct instructions for setting up a password for an account to service a product I had purchased Next, I tried another method on the site that didn’t work. The above is Example Number 2: No clear direction as to how to set up an account that actually works. I finally found a customer service number (after much searching) and called it. Somehow I was able to set up a PIN, which was aggravated by the fact that the phone-robot voice kept missing my numerical input, though, again, I was exceedingly accurate. The voice said that it didn’t receive any input from me even though I entered it. It took several tries. The above is Example 3 - Shoddy phone equipment and Example 4 - Using a phone robot that you have to dumb yourself down to their level in order to get something done instead of being able to talk to an actual human being. Somehow I was able to get through to a Customer Service agent. I told them my problem, that A) I was trying to set up a password and the system would not let me, and B) that I wanted to purchase more minutes. The individual said that my phone was serviced by a third-party and that I would have to call them. He gave me the phone number. This, after being notified that I was supposed to call a certain number, which ended up being wrong. The above is Example 5 - Not giving me the correct instructions to begin with, instructions that were misleading, Example 6 - Selling me a phone that is not even serviced by AT&T, and Example 7 - A Major Corporation using a third party vendor. No. I was doing business with AT&T, not some other perception. I should never have to go to some other company, one that I do not do business with. I then called this other number. They wanted my PIN, so I entered it. The (robot) voice said it did not recognize my phone. The above is Example 8 - Not being able to detect my phone even though I had gone through all of the correct steps. Let’s recap. AT&T did the following: • Failed to provide accurate instructions on how to set up an account • Mislead me into thinking I was supposed to contact one customer service perception when in fact it was supposed to be another, which, again, I was never told about from the start, • Does business with a third-party vendor that the customer is just expected to interact with. That is inexplicable, when you are one the largest corporations in the world. Furthermore, this overly complicates things. And, I was never told about this ahead of time. • Shoveled me off to this third party vendor even though the original instructions said to call the original customer service number • Has shoddy equipment that does nothing but waste the customer’s time. • Uses robot phone menus and phone robots, instead of having live actual human beings to deal with. This is counter-productive, it is a case of going backwards. • Has an online interface that is confusing, misleading, and just plain DOES NOT WORK. Finally, I took the phone back for a refund. The customer service agent did not even ask why I was returning the phone. Out of the over $126 I originally paid for the phone and minutes, I ended up with a “refund” of $23.96. This means I went through the process of purchasing a phone, then going through several erroneous processes, was not able to find the correct help, all for a phone I was unable to use because I could not add minutes to because of the above incidents which display the company’s misleading practices. On top of that I was never told about the fees one incurs upon making a return. All told I lost over $100. And for what? I think any reasonable person would agree that this constitutes a scam on the part of AT&T---i.e., fooling consumers into purchasing a product which intentionally does not work, so they can end up pocketing the “return fees”, or, if the customer does not make the return, the company keeps the entire amount. This is wrong. I have therefore reported AT&T to the FTC for fraudulent business practices. Furthermore, I will never do business with them again and will never recommend them to anyone.

1 month ago

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by_Kensie

This company is a SCAM. I have something on my credit report already because AT&T sent me 2 different numbers. I only picked one of the SIM cards, and I was using that number for years. Then I started getting mail from a collection company saying that I had $250 worth of debt to AT&T. They never contacted me, and they sold my information, even though I never used that other SIM card or number in my life. Now I changed to VERIZON on February 26 after paying my bill for the last month to AT&T, and these people sent me a regular bill of $67.45 for March. I called them and let them know the same day I switched to Verizon. I needed to call again and ask for a refund that I never got because they took my money. I needed to dispute the charge with my bank. And again today they sent me a bill that I supposedly need to pay on April 16 for the same amount. Meanwhile, I have been with Verizon for 2 months already. Your customer service people are trash. This company is at most mediocre and a scam. And I will call again to cuss them out because I don’t understand how I can continue to be charged for 2 months straight after switching and not even using the same number that I had with AT&T. Now if I let that email be, and I don’t call them to see what’s going on, this company will put a debt on me and sell it to a collector and try to mess up my credit. At this point, I will contact a lawyer and file a lawsuit against this company.

1 month ago

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Em Penelope

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile. T-Mobile was great! AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone. IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS! Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people. DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

2 months ago

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Amani Patel Harrisonburg, VA

AT&T has been a reliable cell phone service for many years and I would strongly recommend it to those looking for a quality service. I find that it's comparable to T-Mobile, but that T-Mobile tends to offer slightly better packages and service.

3 months ago

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John Myers Myrtle Beach, SC

I have been an AT&T customer for several years. They tend to increase prices at their own will and will mislead you into believing that you get a free upgrade when they don't. I have the Asurian insurance with the phone and they won't cover the upgrade when the phone gets damaged (due to the phone being outdated). I went to an AT&T store when my phone did in fact give out. I was told the phone was the replacement, but in fact I was charged for that then my bill goes up and I explain to them where my budget needs to be with the cell phone plan. They seem to not care. I tolerate AT&T due to the fact I don't like changing things too often, but I'm not going to go out of my way to reccommend them.

5 months ago

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Deborah Dyer Hendersonville, TN

I bought a phone for husband that is through AT&T. It’s about 5 years old. He has been very happy with the service plan, the price and customer service. We also have a store in our city that is very convenient if we need immediate assistance on his phone. You have to make an appointment, because they stay busy, but once you’re there at your approved time, someone is there to assist you and fix whatever issue you might have had. Every customer service representative is friendly and very knowledgeable in their work. We have never been there, that they were not able to just answer a quick question, or repair our phone issue. I highly recommend.!!

10 months ago

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Loom Da player

They are thieves in this company. Don't make the mistake of changing companies. Bad service, liars and expensive. Better use T-Mobile. I was with them for 10 years until they offered me a supposedly better plan here and it was a lie. Now I have a bad contract for three years. I’m regret 0 stars

1 month ago

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Megan Speese Big Rapids, MI

Do not use AT&T or their online trade-in service. I traded in an iPhone 11 and they are claiming they received an iPhone 8 so I am not getting any money for my trade (costing me over $800). There is no oversight of their "back office" that processes trade-ins and there is no way for customers to verify what was sent in. They told me I cannot use Find My iPhone to locate my phone or have my trade-in phone returned to me. They told me there is nothing I can do that their "back office" has made their decision and I am out of luck. Have been a customer of AT&T for 20 years and will be switching to Verizon and I recommend everyone else does as well.

3 months ago

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peggy cherry Fayetteville, NC

I am currently with ATT. They have reasonable prices and descent service, I am staying with them because the other service I had was too expensive. They offer amazing deals for phone trade ins. Their customer service reps are pretty nice as well.

5 months ago

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Pamela Watts

I have all things AT&T. However, I rate them two stars because I’m having an issue with my genie box that’s been going on for several years and they can’t seem to resolve it. Also, I traded in my old iPhone for a brand new iPhone 13 Pro. I was told it was a free trade-in. Therefore, the new phone did not cost me anything. So I gave them my old phone and they gave me a new phone. All good. However, when I received my AT&T bill, I noticed that they started to deduct the amount of the new phone off of my bill every single month, so therefore the phone wasn’t quite a free trade-in. So you’re locked in and cannot get another phone until that phone is completely paid off and although they’re not charging me, they credit me the amount that credit has to be satisfied which takes several years therefore, I’m stuck with the same phone as well as their service without ever signing a contract.

5 months ago

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West Omaha Boat N Jetski Repair Inc Omaha, NE

I have had Verizon>>Billing problems ,dropped calls -0- Service I have had Sprint >> Very Slow, -0- Service. Have had AT&T for awhile now now on a business Acct. >> Excellent phone Service , Excellent Billing like clock work, Excellent Customer Service.

6 months ago

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virginia l salas Lincoln Park, MI

This company has been around for many years, why? customer service, and the service workers who come out to install anything that needs to be done for your phone service. I always like going to an office, Allen Park, everyone there treats you like family.

6 months ago

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Review Source

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Jake Benson Chicago, IL

I've had a fantastic experience as an AT&T user. Their extensive network coverage ensures reliable connectivity, and their customer support team promptly addresses any concerns. I highly recommend AT&T for their top-notch service and excellent customer care.

4 months ago

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Kevin Ortiz

My carrier of choice. After leaving Tmobile, this was the company that provided the best deals as well as the best coverage for me. In Puerto Rico one of the biggest opportunities is the coverage inside buildings which AT&T was able to provide for me. Recently they sold their company in Puerto Rico to a local company which has not disappointed either. The prices are a bit higher than the competition, but worth it in regards to the reliability that you find throughout the entire island. Data speeds are reliable and impressive.

11 months ago

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Long relationship, unfortunate end

Accounts are not secure and AT&T takes no responsibility for securing your account to keep others from being able to charge whatever they want on it and make changes to your plans. Passwords and passcodes nothing

1 month ago

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Subzero35 York, PA

I’ve been a customer of ATT for over 7 years and I barely ever have any issues with my bills and phones. On the rare occasion there is an issue, the customer service representatives are always friendly, treat me with respect as well as making me feel valued by the company. The company when there is an issue will always do everything they can to fix the problem. The prices are very reasonable, the service and reception are near perfect and they are always up to date with the latest technology so they can ensure their products will function properly and have very little problems. Another bonus is the sales reps will try to sell a product as its their jobs however they aren’t pushy and actually listen to the customers needs and wants. When I’ve had a phone delivered from the main warehouse it always shows up safely, quickly and the box that the phone arrives in is always secure.

4 years ago

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Isabella Green Pleasant Grove, UT

AT&T has been a great service for me and my kids. They have helped us out as we travel around and just in our homes. Love this service.

2 months ago

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Norm Hutton Pomona, CA

We have been an ATT customer for over 20 years (back when they Cingular). We recently upgraded our phones with a trade in. We pay for 5 lines. Phones were picked up at an ATT store. The gentleman at the store helped us factory reset the trade-in phones and mail them back in. ATT has denied our trade in stating the phones were not unlocked - They don't know how to do that? Now they want us to pay $60 more every month. We are old - we cant afford that. After spending hours upon hours online, and with phone support, and the store... we are out of luck - they don't care one bit. And since their processes take so long, it is past the return date of the new phones. We are jumping ship to Verizon no matter what it costs. ATT does not care about its customers. Avoid them like the plague.

4 months ago

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Bee Suetkamp Houston, TX

I would leave 0 stars across the board if possible! This company is a bunch of crooked folks. You think after being with them for years they would take care when a problem arises! Ha! What a joke. At this point, ANYWHERE is better then Att&t! We cought an added line with 0 usages, we NEVER ordered or received. It was paid for in someone elses credit card that was NOT OURS! Yet we are told they can do nothing and we have to continue paying off a phone that we NEVER ordered! Causing our bill to be up an extra 70 dollars a month on top of 5 other lines we actually have! We were literally told, too bad so sad. DO NOT TRUST THIS COMPANY! RUN!

4 months ago

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Rando Man Minneapolis, MN

They messed up when me and my wife turn are phones in from t mobile cost lot of money we didn't have these phones very long good shape when we traded them in they messed up on the numbers so didn't get credit phone I had.bill keeped going up every month . Tried talk customer service no good there several people talked to even when my mother I found dead in her home they sent me a message saying my bill past do just payed bill week before was do for another month women talking to wasn't getting no where she even cut my phone off I had deal with family and things on my phone luckily we had my wife's phone, lady told us we have to pay to get it back on . Finally got it back on hour and half later. Been to the people we got it from they gave me number to call got same lady finally found another gentleman he did everything he could do to help but they said can't give me the discount on my phone now we have cut my mom's phone off so they want give my phones back and if I want to get out of the AT&T service I have to pay $1800 something . What a reap off

5 months ago

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guruhoss Malvern, PA

I bought an Apple watch from AT&T for my 12-year-old son, instead of getting him the phone that he's been begging for. Soon thereafter, the watch stopped working. After spending more than 40 hours (that's not an exaggeration) over a span of several months trying to get Apple and AT&T to troubleshoot and diagnose the problem, it was discovered that the problem was on AT&T's end. I no longer want the watch because it can't serve the one purpose I bought it for: getting in touch with my son. I don't want a refund on the money I've already paid toward the watch. I just want to get rid of the watch and not have to pay the $250 balance, so I can get my son a phone. Seems pretty reasonable to me: Why should I have to pay for a defective watch? Well, AT&T refused to stand by their service/products and said that I have to continue to pay for the watch, which doesn't work because of an issue with AT&T's service. I am appalled by their approach to customer service. I didn't want to leave AT&T, but because they refuse to stand by their products/services, I certainly will be switching to one of their competitors once my contract is up. AT&T ought to be embarrassed by the way they do business. They're going to lose what would have been a lifelong customer, all over $250. Disgraceful.

5 months ago

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gene woloshyn Naples, FL

went into the ATT store in Naples Plaza in Naples Florida. I indicated that I wanted to take advantage of an iPhone 14 promotion for $5.00 a month. I further indicated that I wanted no other changes to my plan. I specifically said that I wanted the same insurance on the new phone as I had on my old phone. The salesman told me that he was saving me money by changing my insurance to a plan that would cover all four devices on my plan rather than insurance on each of my three phones. When I got home I had an email from ATT estimating that my new ongoing charges would be approximately $270 mo. compared to $241 on my current bill. After an hour on the phone with customer service I was told that my ongoing bill would actually be $257mo. They told me that the insurance plan I had previously for $8 mo had been a grandfathered plan which is no longer offered and once changed could not be changed back.  My $180 phone (5x36) was now going to cost $576 ($16x36) plus a $35 upgrade fee for a total of $611   The $11 increase has no 36 month term so who knows how much it will cost in total thus $611+++ This is a deceptive business practice by any definition.

5 months ago

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Robert Tuohy

I’ve had ATT for decades even way back to Na Bell but they have become so overwhelmingly difficult to work with I can’t even see trying further. Not just horrible cell service but horrible customer service and in this new Messed Up World they care even less. I just wanted to upgrade TWO PHONES, but they are out. Not just the ones I wanted but out of all phones. Even the store attendant was beside himself. I went to the Lake Havasu location where “Will” is now the manager and he’s way better than the lousy manager the everyone knew was a bad fit. His hands are tied as ATT WANTS YOU TO GO ONLINE TO ELIMINATE COMMISSIONS TO THEIR REPS. So I had to order online where it send me a link to choose the 2phones I wanted, I’ll pay cash up front I don’t care but we need simple I-phones that work. The link told to to click the link to ask for help so I did. A guy came on and was eager to sell me two phones and when I told him I just spent near two hours at their store to be told to go online because they had no phones available and what I wanted. He replied you have to go online at which I replied I did and clicked the link to send me to you. He said well you have to order online anymore and I just was beside myself. I HOPE YOU SUFFER GREATLY ATT AS I WIL BE SEITCHING OVER THD FACT THAT YOUR COMPANY IS SO INCOMPETENT ONE CANT EVEN ORDER A PHONE, YOU GUYS ARE UNREAL AND LOOSING A NEAR 40 YEAR FAITHFUL CUSTOMER. VERIZON IS ABOUY THE SAME SO I THINK ILL TRY T-MOBILE OR SOME OTHER NO NAME COMPANY AS YOU ARE UNFIT FOR MY BUSINESS…😡

5 months ago

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Michelle Thomas Anaheim, CA

Used AT&T for a year then I switched cell companies. This was back in 2010 to 2011. I don't know if their service has improved or not. Back then I had some issues with dropped calls and the phone did not have good quality speaker. I am sure they have improved. I suggest you make a choice based on current users reviews.

6 months ago

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Truth Pensacola, FL

We had 2 techs come to our new house in April to set up the internet due to the last owners ripping the connections out of the walls. 1 tech signed us up for the cell service & gave us a bunch of special discounts that only techs get. This did not help us when we called their customer service line or went in-store due to these folks not getting these specific deals. Our bill has been a mess ever since. Then they shut off our automatic withdrawal & took away that discount. So i had to go up to store to get it fixed. They did not tell me it can take up to 4 billing cycles for it to kick back in. It's coming from our bank acct. We've had at&t internet for years, moved to different states w/ it, only ever had 1 issue w/ them claiming we didn't return a modem when in fact they told us to leave it due to it being a "community router". Took 2yrs to get them to fix that mess. The reason i say this is because the they cut our cell service off after not withdrawing our payment & then "fixing it". The tech today claims the payment was kicked back... saying the bank must not recognize at&t withdrawal... yet We've had our internet automatically withdrawn for years & it's been withdrawing from the same bank acct. this entire time w/o issue... but yet our cell isn't? And i know it will come out regardless of whether or not there's money in the acct. when it's linked directly to the bank acct. When the last rep corrected the situation, she told me to use the app to do a payment arrangement, however even tho i chose oct. 26th, they changed it (w/o notifying me) to the 13th & just cut the service off!! Now claiming i broke our promise to pay. Then told me that's due to them not allowing me to arrange it past the 17th. Well that's not what your app allowed! So now we are shut off for the next 10 days & i have major health issues & stay home w/ our little boy. They also owe us $800 for my husband's trade-in & they sent us 3 faulty phones so we decided not to purchase a phone from them. They told us they can only disperse the payments portioned out over the next 2yrs. So basically, they locked us into a contract they claim they don't do. So now, in order to get away from At&t we have to spend money & lose our $800 credit due to their crappy service. The techs & customer service reps really don't know what they are doing. Every single person I've talked to tells me something different. I've spent hours HOURS on the phone & at their stores every single month since April trying to fix our acct. And this whole "it takes 3 cycles to show up on your bill" BS is just that, BS. AT&T ruins people. I recently found out they've screwed 3 of my family members over too. We will be leaving AT&T as soon as we can. Thought the grass would be greener & it's been a nightmare.

7 months ago

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Jennifer Costa

Love ATT! Been a member since the beginning and they have wonderful service!

1 month ago

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Sarah Kate Philipsburg, PA

I had a plan with them for a few years. The service was solid and I never encountered any issues with them. They just didn't have a plan that meets my preferences. Their deals and discounts seem to cater toward heavy data users. The people who need more and use more, save more. The people that don't care about having unlimited everything end up paying for things they do no need, want or use. I almost never make calls. I prefer to text and I rarely use data. I just want reliable service for when I do need it and 2GB of data per month (that's all the more I use.) Tello (uses T-Mobile towers) offered me 100 minutes, unlimited texting and 2GB of data for $12 a month. I can even bump that up to 5GB data for $16 a month if I wanted to. AT&T was charging me around $50 per month. I have nothing against AT&T, but now I'm saving $38 a month. I do NOT recommend AT&T if you like me and mostly text and don't need copious amounts of data. Go for Google Fi or Tello and save yourself some money!

1 year ago

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Erinmarie Xian Seffner, FL

I've been a loyal customer with ATT for over 20 years (ATT, Bellsouth, Cingular back to ATT). Its the first cell phone my parents bought me and once I was old enough to get my own phone I opened my own acct. I've used my cell service all over the world and have rarely EVER had no service. I'm talking Europe, Trinidad, Canada and even Alaska and Alligator Alley in FL (known for having no service). Never a problem.

2 years ago

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Fred Frontino Mesa, AZ

I bought a house last year just outside town and could not get any cell reception with Verizon. ATT put up a new tower near us so we switched and have been thrilled with the service and reception. I usb tether my computer to my cell and get much faster speeds than with my actual ISP. I added a couple extra lines at 30 gb data each and have been thrilled with the service. Also got a new Samsung 20Ultra the day they came out for free for changing over.

3 years ago

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Eddie Rios Ogden, UT

I have used AT&T for years now. Nothing beats their cellular coverage. Calls are never dropped and their customer service is first rate. I have traded in phones many times and find that the experience is great. They handle everything and treat you right. They have extremely knowledgable staff and support. I know I feel that I've made a great purchase each time!

4 years ago

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Allan Boldt

AT&T gave us a price when we signed up for service and have lived up to their agreement. No hidden fees of any kind. Although they do not offer our plan to new customers they have not changed our plan. Another good thing is that ATT's coverage is good locally and wherever we travel whether it be nationally or internationally. It has been easy to change our coverage to internatonal coverage when we travel.

5 years ago

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Trevor Pasquale Port Richey, FL

Use to be a t-mobile customer before I made the move to at&t let's just say making the switch was the best ever with T-Mobile I had lots of dropped calls slow data & when I traveled up north barley ever had coverage. With at&t I have coverage everywhere plus fast data & me & my wife did the buy one get one on the galaxy s9+'s & we both are extremely happy & love at&t I would highly recommend at&t to every one.

5 years ago

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Lynda David Conroe, TX

I have been with them for over 6 years and if I have any trouble at all they are very helpful. No matter what it might be billing errors, or need more time to pay my bill even except parts of the payment with an agreement on next due payment date for remaining balance. They help me with the best plan for my usage on several lines. They are very kind and quick to help.

6 years ago

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Nichole Davidson Sandy, UT

I've been a customer of AT&T for 15 years with no major complaints. I'm grandfathered in to their unlimited data plans which has been great until recently when trying to add lines to our plan. Our plan is too old so there's no monetary incentive to add anyone to our account - they claim that these old plans are 'shaped' differently so no new service fits into that model. AT&T has better coverage on the drive from Utah to eastern Washington state - one I make often - than any other carrier's coverage so it was a no brainer to stay with them over the years. I do find it annoying that their billing details and weird fees aren't easily understood.

6 years ago

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Jeff Dallas, TX

I have been with AT&T cellular for 27 years without interruption. Of course, it was "Southwestern Bell Cellular" back then. I travel all over the United States to cities large and small. I'm a storm chaser who uses AT&T cellular to stream live video from Texas to South Dakota, California to North Carolina. In my chase truck I use cellular cards from BOTH AT&T and Verizon because those two have excellent coverage. But my phone I carry every day is AT&T. Top tier coverage and less expensive than Verizon. Sprint was always pathetic outside major metro areas, and T-Mobile while better than Sprint by a large margin is still behind AT&T and Verizon by a large margin no matter what their maps say. That is my real world experience. My daughter is on T-Mobile.

2 years ago

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Jackie Hanko Tampa, FL

Through all my years of having a cell phone I’ve never had an issue with AT&T… I currently have a Rison only because I am under my sisters plan but prior to that I wasn’t AT&T customer for many years and I never had any issues and my family continues to use AT&T and I never hear any issues from them… I believe the AT&T and Verizon do you have the best service and it doesn’t seem to matter where you go you will always have service it doesn’t go out in any specific black out area which is very comforting to know especially if your car is going to break down or you’re scared it’s good to know that you can rely on AT&T

3 years ago

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Kristin Pegram ,

I have been with AT&T for over 10 years. I started with their Uverse package and rolled over into using only only their internet and streaming app, AT Tv. Due to taxes on cable in Texas, my bill changed way too much. Nothing to do with AT&T. Overall, my experience has been a good one. Their customer service has improved over the years, they are happy to fix anything that’s wrong with the internet service, my bill stays the same. If I’m unsatisfied with something they certainly do their best to make amends, usually by offering a discount on part of the bill. Service rarely experiences any interruptions in my area, and out entire house is typically streaming at one time. Overall, good experience for me.

4 years ago

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Deano Gulfport, MS

Been with this company for over 10 years. I couldn't be happier with the service I've been provided. They've always gone above and beyond to help me and keep me happy. No plans to be with any other carrier. Great financing program too for the costly smart phones. I recommend att to anyone who is looking to set up a plan for phone service. The app makes managing my account quick and fast, also has a great chat program for instant customer service. I do dislike the costly fee for when they add 1 gig of data when you go over your monthly limit, I had my overage option turned off to avoid the $15 fee.

4 years ago

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NANCY Malone San Antonio, TX

I love AT&T. We have been customers of theirs for over 20 years. Their service is exceptional and their prices competitive.

4 months ago

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Rose Castillo Cedar Park, TX

AT&T are thieves in so many ways. I turned in my $800 phone from Spectrum when I transferred over & they were to credit me $800 for it. In stead they started charging me $30 a month for the new phone after only 2 months of $30 credits from my new device I turned in, They won't return my phone saying that it a separate party & its too late now. I will take all my families lines & run to the next company ASAP.

5 months ago

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Tamara Shukha Palm Coast, FL

On 10/3/22, I received a promotion from AT&T for home internet. I called them & spoke with Kayce. She informed me about a cell phone promotion. Not only would they provide better service but match the bill. The total price was 2 lines for $110+tax/month ($55 a line/month) & a $20/month credit due to us using our own devices, making the bill $90+tax/month total. I told her I purchased a new phone 3 weeks ago but had concerned my provider (Boost Mobile) would not be compatible with AT&T and feared it would lock. She said if its PAID OFF it will work. After double checking in her system, Kayce was certain she could activate it. When she attempted to import my number, the call dropped, the phone locked, and I was left with no phone. Kayce & the activation support team attempted to troubleshoot but was unsuccessful. I was told to go to multiple locations including my old provider which informed me that ATT owns my number now and wouldn't give it back them. I went back to ATT store location. They wanted me to buy a phone from them with no payment plan due to being a new customer policy probationary period. I explained to them I had just bought a Galaxy S21 weeks ago for around $800 new. They need to fix this. They told me there is nothing he can do and to call corporate. I told him That they advised me to go to multiple location, this being one of them. The next day I went into another location (5180 state Rte 100, PALM COAST, FL 32164). Darrell was my sales rep. He told me I was lied to by Kayce. However, he has a promotion to where I would receive a free phone if I turned in my old phone. He explained that the "free phone trade promotion" will in essence be discounted by monthly bill credits that AT&T will give back on your bill for the 36-month installment plan. He would also honor $10 off monthly for my wife having her own phone all the mess but this would take 2-3 billing cycles to see the credits. He even told me "The phone doesn't even have to work, and they would take anything." I still turned in my galaxy s9. It was it good working order. The rep said it will be fine and I will start receiving the monthly credits in a couple months. My bill quoted was $130+ tax as explained by Darrel. My bill is $175. I have to complain for months only to be hung up on, put on hold, told it will be fixed and to give it a few more billing cycles, months go by and still no results. Almost 8 months later (4/23) they gave me $400 credit which is less than the agreement. By switching to AT&T I have raised my bill 200% and had to purchase 2 brand new phones, AND a S9 they had me trade in. After calling today I spoke with a manager named Kevin who told me that the reason I didn't receive my $800 in credits is because my phone arrived one day late, and the promotion ended making me ineligible for the promo & they will credit me a total $17.50. I asked how did it arrive late? I did as they instructed and used their shipping & even dropped it off early. If I was ineligible for the promotion, how was I not inform when I dropped off the trade in phone? I also asked him why AT&T said they will rectify the problem every time I called? Kevin then hung up on me. in short, I'm n Locked out of my phone, had my bill double, and was forced to buy another $800 phone without any care for the customer. You simply can't treat people like this. Please help! Thanks

8 months ago

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Deserie Holden Fort Worth, TX

Do NOT use AT&T. And if you do, NEVER sign up for multiple lines. My son had an AT&T account and a group of us were looking for new providers so we joined his plan. 5 lines, 6 years ago. Well one person left before the year was up, paid off his phone and notified AT&T that he was switching networks and to cancel his line. Another the couple split up and the ex girlfriend did the same (paid off the phone, went to an individual plan and notified AT&T) ...3 years ago. The remaining three of us are still paying our own lines and the additional charges of having these two additional lines associated (but not active) on the account. My phone has been paid off for years and I'm still paying over $150 a month for AT&T, shopped around. Verizon I can get a brand new phone and my own line for $85. I'd jump ship but don't want to leave my two sons holding the bag for my unused line. AVOID AT&T like the plague y'all.

8 months ago

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JUNE C Caldwell, ID

Awful unprofessional company. Salesman lied and disappeared when we had questions about the 2 phones we signed up for. Activated one and discovered the coverage was NOT the same as Verizon and had no coverage in the areas we frequent. Immediately canceled the contract and sent the phones back. Then started getting huge bills from AT&T and called over 5 times to get an itemization. Finally they figured out we DID send the phones back and struck that off the bill. At last we get a past due letter for around $95 so we called to find out what that charge was for. At no point could we get an itemized invoice. Some charge for "restocking" and 1 activation fee. But finally to get them off our back we paid it. I hope I never hear from that company again!

9 months ago

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Joseph Faenza Washington, DC

I have been with AT&T for several years and their cell phone service has always been top-notch in regards to having service in areas where I noticed other carriers didn’t have service. Also twice when I had an issue with my service or my phone, they have always been ready and willing to help in a timely fashion.

9 months ago

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Amanda George IL

I used AT&T back in 2017 and will never use them again. Their phone service is very slow and the coverage map is not accurate. I would be at home and get no signal unless I walked outside. And in the rain it storms don't expect it to work because it won't. The best thing about this phone company in my opinion is the price of the phones and the customer service people.

10 months ago

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Shannon Fulmer Lexington, SC

I have been with this company now for nearly ten years. They have exceptional customer support and their app is easy to use to manage your account. When my husband died they removed his line and didn’t charge me anything extra or for the phone itself. I have to say they made what I was going through at the time a little easier. Love them.

1 year ago

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Carlos M. Hercules, CA

I've been with AT&T for the past 12 years. never had any upcharges for anything. I have 6 lines on my plan. I like it because the more lines you have the cheaper it is for every line. I have the top unlimited plan, which includes everything unlimited. You also get hotspot for your phone. In the plan they give you free access to HBO Max. They always have good promotion's when getting a new phone or upgrading.

1 year ago

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Fanisha Houston, TX

Love love love having my service with AT&T! Best service I've ever had. Free Phone with a trade in. Ran into a few problems but overall great customer service when needed. Trouble shooting or needing extra time paying my bill. No worries!

1 year ago Edited September 12, 2022