AT&T Wireless is a wholly owned subsidiary of AT&T and was formerly known as Cingular Wireless. Headquartered just outside of Atlanta, GA, it offers cellular and data services across the U.S. It the second largest wireless communications service provider in the country after Verizon.

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The Good

Basic Plan Affordability
Unlimited Plans
No-Contract Options
Device Compatibility
Hotspots Available

Basic Plan Affordability

Compared to other big-name cell phone providers, AT&T has some of the best prices for talk and text cell phone services.

AT&T offers a barebones phone plan to customers starting at just $30/line per month (when you enroll in monthly credit card or bank AutoPay). This is a great non-contract option for customers who want a basic phone plan with minimal data (1 GB). This is also a great product because customers can get unlimited text and voice at a price that undercuts both contract and non-contract competitors.

Unlimited Plans

Customers who want unlimited data also have some good options with AT&T's unlimited plans. Data plans are on the pricier side but include good network coverage and ample entertainment benefits.

Starting at $40/line per month, you get unlimited talk minutes, text, and data at 4G LTE speeds in the U.S., Canada, and Mexico, as well as 480p DVD quality video streaming (max of 1.5 Mbps) and access to 35+ live TV channels.

The carrier's top Premium plan includes even more entertainment options: a choice of one complimentary membership with HBO, Cinemax, Pandora Premium, or a number of other entertainment services.

No-Contract Options

AT&T offers both non-contract prepaid cell phone plans and contract cell phone services and is clear as to differences between what each plan includes.

Device Compatibility

AT&T provides a SIM card for users with older iPhones and Android phones if you want to bring your own device. With these SIM cards, phone users can continue to use their phone for a little bit while longer if they don't have the money to purchase a new phone. Or, they can purchase any unlocked phone to use on the AT&T network.

In addition to Windows phones and Android phones, customers can buy phones with the Amazon Fire operating system, allowing them to enjoy their eBooks and apps purchased through Amazon.

Additionally, AT&T also sells other devices that can be managed with the cellular plan, including:

Tablets
Cellular modems and routers
Digital TV services

AT&T has tablets available that support Windows 8, Apple iOS, Android, and the Fire OS by Amazon.

Hotspots Available

AT&T offers a number of different mobile hotspots, including the AT&T Unite Pro. This device has up to sixteen hours of power and lets you boost the battery life of your smartphone. The Unite Pro also lets clients share an Internet connection with up to fifteen devices. Several of AT&T's plans include mobile hotspot data usage, including the Unlimited3 plan which allows up to 10 GB of 4G LTE data with mobile hotspot.

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The Bad

Customer Complaints

Customer Complaints

AT&T reviews bring to light concerns stemming from the contract service and the overage fees.

While the pay-as-you-go plans are subject to data throttling, there is a service fee of $15 per GB that a client goes over their monthly data quota. Other customers have complained about the slowness of the network when they start using a lot of data on their monthly-unlimited plan.

Other customers take issue with AT&T's customer service, network coverage, and pricing.

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The Bottom Line

AT&T Wireless offers contract and plan flexibility to customers by including both contract and non-contract services. It has some of the best entry-level plans in the industry along with a wide variety of phones and other devices to choose from.

AT&T Wireless has one of the most diverse offerings of mobile hotspots, with one brand that is able to support up to fifteen devices. There are also battery backup options on most of the mobile hotspots for smartphones that may need a quick battery boost.

In order to get the most out of your data plan, make sure you have purchased the appropriate monthly data plan for your needs. If you start getting towards the end of your data quota, you may find that your data plan is being throttled.

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User Reviews

Star Rating

3.7

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1,506 Reviews

Review Breakdown

5 grade

34%

4 grade

28%

3 grade

18%

2 grade

1 grade

11%

Sentiment Criteria

Value

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Quality

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Service

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Kevin Ortiz

My carrier of choice. After leaving Tmobile, this was the company that provided the best deals as well as the best coverage for me. In Puerto Rico one of the biggest opportunities is the coverage inside buildings which AT&T was able to provide for me. Recently they sold their company in Puerto Rico to a local company which has not disappointed either. The prices are a bit higher than the competition, but worth it in regards to the reliability that you find throughout the entire island. Data speeds are reliable and impressive.

5 days ago

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David East Houston, TX

Recently switched to AT&T wireless. Service is par, but their billing is freaking horrible. Customer service is non-existent - wait times are atrocious and if you sign up through Sam's Club you will be told your activation fee will be waived. But it WILL NOT BE WAIVED. Ive been told by many to not go with AT&T specifically because of their horrible customer service, but I figured try them for myself and make a decision. They were right...don't do it, promises will not be kept and our 1st month bill for two wireless lines that WE brought the phones to is $235.54 - insane. Chatting with incompetent representatives, and was told to wait for a manger. Well it has been 45 minutes to "chat" with a manger so far and counting...be wary people, be very wary. I made a horrible decision switching to AT&T and will be leaving as soon as possible.

5 days ago

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Elaine

I used for many years and was very satisfied with the service but the increase of the prices make me move to other company.

1 week ago

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Joseph Wallace Dayton, OH

My wife and I decided to upgrade our phones because AT&T had a special where we would get $800 for each of our phones at trade in. On the AT&T app at checkout all we had to pay up front is the sales tax per IPhone 14 Pro Max which was $82.50 x 2 which was $167. We are AARP members so the upgrade fee was waived. We checked out and got a confirmation email, everything is sunshine and rainbows. In the middle of the night I get an email that there is a problem with my payment method, we went with an AFFIRM virtual card because we’re retired and the only way we could afford the sales tax is in payments. I contacted AFFIRM and they said AT&T put the $167 on hold THEN charged ANOTHER $82.50 which the virtual card only had $187 available. I contacted AT&T and no one could explain to me why the additional $82.50 was charged, and to resume the order they wanted me to pay ANOTHER $82.50! I told them no thanks and requested them to cancel the upgrades. My wife’s phone had already been shipped but they couldn’t cancel my upgrade because my order hadn’t shipped. I was told that to return my wife’s upgrade I’d have to take the package to an authorized AT&T store, which is a 30 minute drive one way or refuse the package from FedEx. So I refused the package and took a picture with the FedEx driver for proof. I complained to the Better Business Bureau at one point. The next day I received a voicemail from “Anthony from the office of the president”. I immediately returned the call but got his voicemail. I tried the next day several times, still got his voicemail. On the third day I tried one more time and actually talked to him. He listened and told me he would get back with me, but he never did…shocker! It Took AT&T about a week with me calling and also using the chat every day to get the refund for my cancelled phone. As for the refused phone, an AT&T associate said it was MY responsibility to prove the refused package had returned to AT&T. A package that I had never had in my possession! I contacted FedEx and acquired the information. After nearly two weeks of daily chats and phone calls my wife and I finally received all the funds back. The trade in $800 credit has expired, so even if we wanted to try again the deal is over. I highly recommend avoiding AT&T wireless, they do not care about the customer whatsoever!

4 weeks ago

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Chase Victorson Yonkers, NY

AT&T struggles with cell coverage. They got big because they were the original phone company, and then had the iPhone for a while. However, their coverage kind of sucks and they are not cheap.

2 weeks ago

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Johnetta Kilebrew Columbus, GA

I WANT TO START OFF BY SAYING, I AM FLABBERGASTED BY THE SO CALLED “attcares” BECAUSE YA’LL DO NOT! AFTER BEING A LOYAL CUSTOMER FOR 3 YEARS, I AM JOINING THE WAVE ALONG WITH EVERYONE ELSE AND FINDING ANOTHER PROVIDER THAT ACTUALLY VALUES THEIR CUSTOMERS!!!! I HAVE UNDERGONE STRUGGLES THROUGHOUT MY SERVICE WITH YOU ALL BUT STILL FOUND A WAY TO ROB PETER, JUST TO PAY PAUL (AT&T)!!! I HAVE PAID OFF 2 iPHONES AN IPAD AND AN APPLE WATCH!!!!! AND YOU GUYS WILL DISCONNECT MY SERVICE FOR BEING BEHIND ☝🏽 PAYMENT!!!! YES, IN THE PAST WE’VE RECEIVED PLENTY OF ASSISTANCE FROM SOME OF YOUR EMPLOYEES, THEY MADE ME FEEL APPRECIATED!! THEY ALSO DISPLAYED AN ABUNDANCE OF EMPATHY IN ASSISTING ME IN TRYING TIMES, ESPECIALLY AFTER THE DEATH OF MY MOTHER, BUT THE LAST SUPERVISOR FOR COLLECTIONS, JUST GAVE ME A “BY THE BOOKS” ATTITUDE WITH A FAKE DISPLAY OF EMPATHY! I UNDERSTAND THERE ARE RULES AND OBLIGATIONS, BUT TO ASK ME “IS THERE ANYTHING ELSE, I CAN HELP YOU WITH TODAY?” AS IF SHE ASSISTED ME THE FIRST TIME, WAS EGREGIOUS!!!! WORD OF ADVICE!!!! STOP ASKING CUSTOMERS THIS, AFTER KNOWING YOU COULDN'T ASSIST THE FIRST TIME, IT PISSES YOUR CUSTOMERS OFF!!!!!!! I HAVE DEFENDED YOUR ESTABLISHMENT, WHEN PEOPLE TALK DOWN ON AT&T, BUT NOW I DEFINITELY UNDERSTAND WHY!! I WILL BE SHARING MY EXPERIENCE WITH NOT ONLY MY MANY FOLLOWERS, BUT MY DAUGHTER’S AS WELL!!!! GUESS WHAT?!! AFTER I PAY YOUR $192, ON THE DAY I ASKED FOR, NEXT WEEK, I AM ENDING MY CONTRACT FOR ALL LINES!!!!! I CAN ASSURE YOU I CAN GO ON FOR HOURS, BUT AT THIS POINT AT&T ISN’T WORTH THAT MUCH EFFORT!!!! SINCERELY, YOUR FED UP SOON TO BE EX CUSTOMER P.S I wish I could rate a -5

1 month ago

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Frank Angier Xenia, OH

They make promises they can't keep they lie lie lie they give you the run around you pay 30 months for free phone and no contract they locked in for 30 months I called I wanted to reduce my bill I had five phones I was paying $194 for everything which was great I wanted to save some money so I got rid of three phones now the Bill's $140 . Should have kept the five phones. I called before going about the trading in for a phone oh yeah you can trade the phone you can do that I said I'm driving 70 some miles 150 Mi and 3 hours later told him to stick it wanted to sell me a different phone and playing you try to write a review or find a place to complain and all they want to do is try to sell you more of their crap the biggest problem all of them are doing it all the providers are doing it to people although I must say I tried to talk my wife into going to AT&T for over 10 years and she fought me and I should have listened to her because she never called but twice in 10 years and that was only to change her plan and to get a different phone my friends have tried all the others and they have problems with them too a lot of it's the lies they tell shame on you AT&T all the way around Corporation that's grown to your size and worth should reward the people that helped get you there as a retired employee and have been a dedicated customer. Sad when a company makes so much money they don't care how many customers or employees they lose.

2 months ago

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Shannon Fulmer Lexington, SC

I have been with this company now for nearly ten years. They have exceptional customer support and their app is easy to use to manage your account. When my husband died they removed his line and didn’t charge me anything extra or for the phone itself. I have to say they made what I was going through at the time a little easier. Love them.

3 months ago

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Kathy B Cleveland, OH

we traded in our old phones they said gave us a credit of 800 each toweds new phone not true wanted to pay off phone early to lower bill they said i would have to pay full origanel price to pay off early they put in contract with out telling us that the bill was only oppose to be 165.00 a mounth we been paying 191,00 per mounth they keep giving runaround on this service has been spoty some times even at home in 44102 area code not happy

1 month ago

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Alan Blumenfeld

Updated Review! Watch Out! I thought they did a wonderful job until I canceled my service only 7 days into the new contract and they tried to charge me for a full month! They don't tell you this when you go there so if you are unhappy you will get charged regardless! Check this out: 60 year old on SSD and his 86 year old mom. I went in for a new plan, brought my own (2) phones, and got a first months bill of over $280! They charge you right away for a month that you haven't even used yet! Remember folks, I canceled after 7 days! Watch out for this location! You have no say! Needless to say, NO MONEY FOR YOU ATNT! The Fix: Go to xfinity like me and get a 2 phone plan unlimited for 60$ total! Stop letting ATNT take money out of your family's pockets when you can get better elsewhere! ATNT Homestead does not care!

2 months ago

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Brandi Liles Birmingham, AL

My bill increased by $9.02 and the explanation was contradictory to what I was told by a previous associate. I’m a customer that has auto draft set up and I’ve never been late. When speaking to the representative I was told if I wanted to separate from the company that is what I should do, because they were not willing to decrease the invoiced amount back to the original amount. The representative offered little help in try to salvage the account. He was extremely apologetic to the situation. He basically told me he didn’t care if I was a customer or not. I choose to end my relationship with the company and look for other more affordable options. After terminating my relationship he asked me to call back at a later date and someone might be able to work out a deal. It would seem that saving the customer on the front end would make better sense. Instead of decreasing the billing back to the original amount the company was willing to lose the account all together. I should note, I was not rude and I didn’t not raise my voice.

2 months ago

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Ryan Smith IL

We were an AT&T family for over 20 years, but finally had to leave. Store staff and management were not honest with us. Be careful when dealing with store employees and in the company in general. Waiving activation fees is actually not possible. Staff told me all I needed to do was return to the store “after 2 weeks” to get them waived. When I returned to the store, staff told me they actually couldn't do it in the store and that waiving the fees needed to be done in the app. It turned out fees could actually not be waived in the app.. I was then told I need to call customer service, who then told me they do not waive activation fees under any circumstances. I later discovered a new line and unnecessary mini iPhone will increase the bill, also contrary to what I was told. This was a phone and line I explicitly stated I did not need or want, but was assured I needed in order for my bill to be lowered. AT&T customer service later told me over the phone store staff had misled me about what the carrier can provide and do. My bill increased from $406 to $571 in one months. Over time, my bill would increase dramatically,, according to customer service. The whole scenario was not a pleasant experience. I literally spent hours on the phone with lots of people trying to resolve this. So after *20+ years* with AT&T and never missing a payment or making a late payment, I signed up my family for T Mobile. Hopefully I will be with them for 25 years…like I was before with AT&T. T mobile staff were shocked at how AT&T store staff and customer service dealt with the issue, and speculated that AT&T employees at this store are likely encouraged to lie to customers and push additional, but often unnecessary, lines and products. My new T mobile bill is $207 a month, plus brand new phones for all of us. And they’re paying off my new iPhone 13 from the AT&T store. I wouldn’t have minded paying more to stay with AT&T, even $400/month, but just couldn’t do it after this experience. I am disappointed with my store and AT&T as a company, particularly as a [former] 20+ year customer.

2 months ago

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Chris Hall Lancaster, PA

Promised by Rep: A) $1000 credit for 1st trade in and $350 for 2nd trade in. Questioned evaluation several times in disbelief. Rep assured us we'd get $1,000 & $350. Rep told us we didn't have to hand over phones for 30 days and encouraged us to take them home to make sure everything transferred. When we returned, they told us not trade-in eligible B) Rep told us the 3 line Unlimited plan would be less than the 2 line Unlimited plan and that after those promised trade-in credits, our monthly bill would only increase from $132 to $164. Again, questioned Rep MULTIPLE times in disbelief and he assured us accuracy. Even heard him pitch the same "savings" to the lady he starting helping after us while we waited for phones to transfer data. .... Received 1st monthly bill and it is $300.73 Store told us to call Loyalty Dept to dispute. Loyalty Dept told us we had to go to store to dispute.

2 months ago

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Sarah Kate Philipsburg, PA

I had a plan with them for a few years. The service was solid and I never encountered any issues with them. They just didn't have a plan that meets my preferences. Their deals and discounts seem to cater toward heavy data users. The people who need more and use more, save more. The people that don't care about having unlimited everything end up paying for things they do no need, want or use. I almost never make calls. I prefer to text and I rarely use data. I just want reliable service for when I do need it and 2GB of data per month (that's all the more I use.) Tello (uses T-Mobile towers) offered me 100 minutes, unlimited texting and 2GB of data for $12 a month. I can even bump that up to 5GB data for $16 a month if I wanted to. AT&T was charging me around $50 per month. I have nothing against AT&T, but now I'm saving $38 a month. I do NOT recommend AT&T if you like me and mostly text and don't need copious amounts of data. Go for Google Fi or Tello and save yourself some money!

6 months ago

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Dwight Walsh Bradenton, FL

Been with AT&T for about a year I've been having service issues choose for the whole year. I've been with AT&T If they would try to fix the service but then they rise up the bill service suck Going downhill.

3 weeks ago

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YouTube impulse 12 Marietta, GA

If I could give a 0 I would. If you sign up through Sam's or Costco or anywhere that isn't an ATT store. They are contractors that are not with ATT and when their contract ends your bill will go up significantly and you pretty much stuck paying more for 4-5 months. Stay away! Stay with T-Mobile. ATT is the devil.

1 month ago

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John Bianchini

Edit 3/23/23: I put in an official dispute through the AT&T website. I recieved a call from the office of the president today. They are honoring our promotion and talking to all groups concerned to address my type of issue going forward. The Lady also gave me her phone information to correspond about this issue if needed. I couldnt have asked for a quicker or more honorable response.

2 months ago Edited March 24, 2023

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Baris Allen, TX

Terrible company. They send in-home experts to your home to give you a great deal, and then you realize that you were scammed pretty bad. I was a very happy T-Mobile customer for 6 years with $140 for 5 lines. When I get ATT Internet, an ATT agent came and gave me $132 (total after all the taxes and charges) for 4 lines deal. I switched it, but it turns out he was lying. The monthly bill is indeed about $200. When I call call center, they say I "misunderstand" the deal. How convenient. Good scam. Very rude and terrible customer service, too. STAY AWAY!!!

2 months ago

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DO2023 Oxford, PA

ATT is a very deceitful breaking disclosures type of company . I am with them for over 25+ years and today they are the worst to deal with , sales lies to make quotas , you have to speak with dozens of people (robots) to even get somewhat of an answer but they never fix the issue , so many lies , I spoke with over 41+ reps and many managers trying to fix the billing and service issues , still to this day incorrect and keeps going on and on. One manager said if you have to drive up the road to use your phone may be better reception there ? What really ! Call BBB , FTC ,FCC , CPB at local and federal levels they will check it out and keep posting , someone has got to pay attention , oh yes not to mention if you are seniors they will try to rip you off even faster!

3 months ago

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Marisol Badillo

Worst customer service ever! I did a wireless trade in on July 4 2022, the phones were supposed to be shipped to us, but only 1 was ever received. I called Loyalty several times to tell them that we hadn't received the phones and their only response was to check the tracking, which didn't show ANYTHING. Finally 5 weeks later we went to a bigger store and told them what was going on to see if they could help or get us new phones. They couldn't see anything in the tracking either, and couldn't cancel it, but instead of filing a report for a stolen phone, they just created new records to sell us new phones. We thought everything was fine until November when we were billed $800 for those missing phones. I have called and complained numerous times, I've complained in the store, I've complained to the Area Manager Mike M. I've had them create stolen phone reports, and reimbursement incidents in my behalf and everything keeps getting rejected because it's been over 90 days since the initial shipment. I know that! AT&T waited 4 months to bill me for it, and now they want to blame me for waiting too long to report it stolen. And despite all the notes on my account about this, and all the times I've spoken to "Loyalty" they STILL turned out phones off and forced me to pay $700 to turn them back on! AND they have me running all over town talking to UPS trying to track down proof that it wasn't delivered, like their errand boy. As a customer I should NOT have to do AT&T's job for them, and I should NOT be charged for something I have been telling them since July that I did not receive!

3 months ago

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Carlos M. Hercules, CA

I've been with AT&T for the past 12 years. never had any upcharges for anything. I have 6 lines on my plan. I like it because the more lines you have the cheaper it is for every line. I have the top unlimited plan, which includes everything unlimited. You also get hotspot for your phone. In the plan they give you free access to HBO Max. They always have good promotion's when getting a new phone or upgrading.

7 months ago

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Fanisha Houston, TX

Love love love having my service with AT&T! Best service I've ever had. Free Phone with a trade in. Ran into a few problems but overall great customer service when needed. Trouble shooting or needing extra time paying my bill. No worries!

8 months ago Edited September 12, 2022

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Subzero35 York, PA

I’ve been a customer of ATT for over 7 years and I barely ever have any issues with my bills and phones. On the rare occasion there is an issue, the customer service representatives are always friendly, treat me with respect as well as making me feel valued by the company. The company when there is an issue will always do everything they can to fix the problem. The prices are very reasonable, the service and reception are near perfect and they are always up to date with the latest technology so they can ensure their products will function properly and have very little problems. Another bonus is the sales reps will try to sell a product as its their jobs however they aren’t pushy and actually listen to the customers needs and wants. When I’ve had a phone delivered from the main warehouse it always shows up safely, quickly and the box that the phone arrives in is always secure.

3 years ago

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Queen Gorie Bedford, OH

AT&T is a horrible company to have for phone service the bill is way too high and everyone keeps on telling you different answers I don’t like the company and I can’t wait until I pay off my phone’s so I can leave this company I will never refer anybody to this company

2 months ago

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Paula Trujillo

Shame on AT&T for lieing to their customers and shame on Sam's club for letting them burn their customers. I have 7 phone lines and was paying 320 with Tmobile and Esperanza (sales person at Renaissance location in Albuquerque, NM) told me I'd pay way less with AT&T because I was a Sam's customer. Still not seeing that discount on my bill, they gave me crap Samsung 21 fe phones for $700 and she told me payments were $5 a month no there $20. She burned me so bad payments per line are higher insurance is higher. My bill is way more then $320 with AT&T. No stars if I didn't have to put one.

3 months ago

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C. McDaniel Atlanta, GA

Great customer service and exceptional cell phone service , rarely does my phone not pick up somewhere . I've used this company since I bought a car phone back in the 90's !

3 months ago

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Don Thigpen Kansas City, MO

Was not the best experience, but they are okay by comparison. When I used their product, my rate would arbitrarily rise. The company I use now has promised my lower rate being permanent where it is.

3 months ago Edited February 10, 2023

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Steve Marks Manchester, CT

LOAN SHARK LATE FEE'S!! I'm SICK of the exhorbitantly HIGH-* 'late fee's ) when I I pay my bill a few hours to a day or 2 after the due date!! Once or twice a YEAR! The fee amount is 18%!! I've been with AT&T for decades- through ALL of their name changes and NOBODY ( credits cards, loans etc ) immediately charges a late fee-ONE MINUTE after MIDNIGHT- never mind a HIGH one! MOST companies have a GRACE period ( normally 7 to 10 days! ) and I'm NEVER more than a day or 2 late-maybe 2 to3 times a year! I often pay EARLY..but that doesn't seem to matter! I'm disabled and living on a fixed income and have been a LOYAL and GOOD cuntomer of AT&T for DECADES... Time to find a BETTER phone company that RETURNS a customers loyalty! Who the heck is RUNNING AT&T wireless these days?? A bunch of LOAN SHARKS??

4 months ago

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KeKey Jones Bothell, WA

I have regretted this decision from the day 1 of there reps approached me in Fred Myers. Claiming to have some promotional deal. Bottom line At&t service, At&t phones and At&t accepted trade ins from me. But if I walk into an At&t store. They can't help me?? Make it make sense. My daughter Traded in a NEW Iphone pro max 13 and I traded in a NEW note 9 64gb but, we owe the same amount on our phones!! HOW? Her trade in value was clearly higher than mine. Also the phone she got is worth more than my new phone. But we owe the same amount of payments. NOTHING WAS AS PORTRAYED IN THE BEGINNING. I WAS COMPLETELY AND UTTERLY PLAYED.

5 months ago

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Rick Webber OK

I did not like how they deal with business... I made a payment on my phone on the 19th of December on the 20th of December I pay for an upgrade which they promise would make it before Christmas Day... I later found out on Christmas that it did not happen... Every deal that was offered was now taken away yet they took my tax payment for the new device and made me pay off the device... But because another bill came in on the 21st They did not send my order neither did they tell me about it On December 26th after I found out we did not get the device they told me I had to make another payment of almost $400 for the new bill I paid that on the 28th of December and they told me after I paid it that I have to buy the. New phone With no deals because my phone payment has been late too many times yet in my app and while talking to them they were telling me about the $5 deal And all they can say after that was I'm sorry I can't do anything about that.... You don't do business like that

5 months ago

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ky Houston, TX

I’m not sure if it’s the phone, but when i switched to at&t everything is a lot slower than usual compared to when I was with boostmobile. My data bars tend to go down when i have internet connection & when I don’t they tend to stay high. I recently switched from the iphone se2 to the iphone 13. Pricing was much more affordable between the two phones but it’s just the wifi & data issues.

6 months ago

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jamee emens Scottsdale, AZ

I had AT&T for many many years and loved it. It's not easy to get through to customer service but that seems to be the norm these days for all companies. I wish I could go back to AT&T. The coverage is much better than my current carrier.

10 months ago

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Erinmarie Xian Seffner, FL

I've been a loyal customer with ATT for over 20 years (ATT, Bellsouth, Cingular back to ATT). Its the first cell phone my parents bought me and once I was old enough to get my own phone I opened my own acct. I've used my cell service all over the world and have rarely EVER had no service. I'm talking Europe, Trinidad, Canada and even Alaska and Alligator Alley in FL (known for having no service). Never a problem.

1 year ago

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Fred Frontino Mesa, AZ

I bought a house last year just outside town and could not get any cell reception with Verizon. ATT put up a new tower near us so we switched and have been thrilled with the service and reception. I usb tether my computer to my cell and get much faster speeds than with my actual ISP. I added a couple extra lines at 30 gb data each and have been thrilled with the service. Also got a new Samsung 20Ultra the day they came out for free for changing over.

2 years ago

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Eddie Rios Ogden, UT

I have used AT&T for years now. Nothing beats their cellular coverage. Calls are never dropped and their customer service is first rate. I have traded in phones many times and find that the experience is great. They handle everything and treat you right. They have extremely knowledgable staff and support. I know I feel that I've made a great purchase each time!

3 years ago

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Allan Boldt

AT&T gave us a price when we signed up for service and have lived up to their agreement. No hidden fees of any kind. Although they do not offer our plan to new customers they have not changed our plan. Another good thing is that ATT's coverage is good locally and wherever we travel whether it be nationally or internationally. It has been easy to change our coverage to internatonal coverage when we travel.

4 years ago

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Trevor Pasquale Port Richey, FL

Use to be a t-mobile customer before I made the move to at&t let's just say making the switch was the best ever with T-Mobile I had lots of dropped calls slow data & when I traveled up north barley ever had coverage. With at&t I have coverage everywhere plus fast data & me & my wife did the buy one get one on the galaxy s9+'s & we both are extremely happy & love at&t I would highly recommend at&t to every one.

4 years ago

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Lynda David Conroe, TX

I have been with them for over 6 years and if I have any trouble at all they are very helpful. No matter what it might be billing errors, or need more time to pay my bill even except parts of the payment with an agreement on next due payment date for remaining balance. They help me with the best plan for my usage on several lines. They are very kind and quick to help.

5 years ago

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Nichole Davidson Sandy, UT

I've been a customer of AT&T for 15 years with no major complaints. I'm grandfathered in to their unlimited data plans which has been great until recently when trying to add lines to our plan. Our plan is too old so there's no monetary incentive to add anyone to our account - they claim that these old plans are 'shaped' differently so no new service fits into that model. AT&T has better coverage on the drive from Utah to eastern Washington state - one I make often - than any other carrier's coverage so it was a no brainer to stay with them over the years. I do find it annoying that their billing details and weird fees aren't easily understood.

5 years ago

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Jeff Dallas, TX

I have been with AT&T cellular for 27 years without interruption. Of course, it was "Southwestern Bell Cellular" back then. I travel all over the United States to cities large and small. I'm a storm chaser who uses AT&T cellular to stream live video from Texas to South Dakota, California to North Carolina. In my chase truck I use cellular cards from BOTH AT&T and Verizon because those two have excellent coverage. But my phone I carry every day is AT&T. Top tier coverage and less expensive than Verizon. Sprint was always pathetic outside major metro areas, and T-Mobile while better than Sprint by a large margin is still behind AT&T and Verizon by a large margin no matter what their maps say. That is my real world experience. My daughter is on T-Mobile.

1 year ago

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Jackie Hanko Tampa, FL

Through all my years of having a cell phone I’ve never had an issue with AT&T… I currently have a Rison only because I am under my sisters plan but prior to that I wasn’t AT&T customer for many years and I never had any issues and my family continues to use AT&T and I never hear any issues from them… I believe the AT&T and Verizon do you have the best service and it doesn’t seem to matter where you go you will always have service it doesn’t go out in any specific black out area which is very comforting to know especially if your car is going to break down or you’re scared it’s good to know that you can rely on AT&T

2 years ago

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Kristin Pegram ,

I have been with AT&T for over 10 years. I started with their Uverse package and rolled over into using only only their internet and streaming app, AT Tv. Due to taxes on cable in Texas, my bill changed way too much. Nothing to do with AT&T. Overall, my experience has been a good one. Their customer service has improved over the years, they are happy to fix anything that’s wrong with the internet service, my bill stays the same. If I’m unsatisfied with something they certainly do their best to make amends, usually by offering a discount on part of the bill. Service rarely experiences any interruptions in my area, and out entire house is typically streaming at one time. Overall, good experience for me.

3 years ago

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Deano Gulfport, MS

Been with this company for over 10 years. I couldn't be happier with the service I've been provided. They've always gone above and beyond to help me and keep me happy. No plans to be with any other carrier. Great financing program too for the costly smart phones. I recommend att to anyone who is looking to set up a plan for phone service. The app makes managing my account quick and fast, also has a great chat program for instant customer service. I do dislike the costly fee for when they add 1 gig of data when you go over your monthly limit, I had my overage option turned off to avoid the $15 fee.

3 years ago

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Diane Bona Venice, FL

I’ve had service for 7 yrs. Offers the best satellite service . Other companies I’ve had to walk outside my house for service.

5 months ago

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Boggled Chester Springs, PA

I have been with AT&T for more than 30 years. I have more than 10 devices on our cell phone plan(a). When AT&T Wass the most expensive carrier. I stuck with them because of their customer service. Through thick and thin I have been a loyal customer. But in the past year, AT&T has changed my plan every time I speak to them. So when I call to dispute a charge on my plan, they say they fixed it and the next month it shows back ump again. In May of this year I was paying 20.00 per line and now I am charged 40.00 per line! That plan includes HBO (which I don't want through AT&T, and the "highest unlimited text and data plan we have". How can something unlimited be high or low? It's either unlimited or it's not! And lastly, when I call AT&T I'm sorry but I am so sorry to say that I am tired of people saying "in regards to this" and "in regards to that" and when I ask a question, they answer a question I didn't 't ask. The understanding of the English language has gone the wayside at AT&T. All they do is run you around, putting on hold when you ask for a supervisor, coming back and asking why you are asking for a supervisor, putting you on hold, coming back and asking if they can help instead of the supervisor. It's ridiculous. They have gone from a #1 company for me to a -10 and a company I truly wish I could dump easily because if I could I'd dump them today!

6 months ago

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Jenny Russell Doniphan, MO

I don't even know where to start. This company is a joke. They make promises they can't keep. They change your plan without informing you. They can't get your bill right. EVER! I have only been with AT&T for 6 months and I have to call them at least 3 times month take the correct something on my bill. I have had to file two warranty claims because of faulty phones. When I filed the claims I was told I would rather new phones within 24 to 48 hours of the phone call. One phone took 6 days to get to me. On day 4 I was told by a technical support manager that I can track down the phone, find the UPS truck and go get the phone myself two states away. Now today I'm dealing with the same issue today is day 2 and the phone hasn't even been shipped, after I paid the extra money to make sure I received it within 24 to 48 hours. As of right now they are telling me the they they can't do anything to help me. Date of experience: November 08, 2022

6 months ago

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Kerri Jones Cocoa, FL

I have been with AT&T for three years. On September 9, 2022 I was offered $1000 off for my iPhone trade-in and my mother’s trade-in iPhone. We received the phones and I call AT&T to see how we get the new phones onto our numbers. I didn’t find out that the store representative at Sam’s Club in Cocoa Florida had actually added two lines without my permission. The two lines added had the new plans and the phones attached to them. I explained that I did not authorize two lines and the two phones should’ve been on my phone number and my mothers. And then told that I need to return both phones because they couldn’t change the plan to the other phone numbers. I return the phones as instructed and it took a month to get all the credit back and the phone plans removed. After all of the hours spent on the floor on the phone and seven trips to the store I’m told the promotion has changed to $800 instead of 1000 and AT&T can’t honor that promotion. I said fine then credit my account the difference of the $200. I was told they do not credit the account unless it is an error on the account. In my opinion it is. I’m so sad to have to leave AT&T but at least my phones are at zero. I have text messages between me and the sales person as well as a log of phone calls. He promised to take care of all this for me and said that Sam’s Club has different rules. He now tells me he’s moved to another store and he can’t do anything. All I know is if this is how AT&T and Sam’s Club who represents AT&T in their store does business I don’t think I want anything to do with either one. Beware and avoid dealing with AT&T especially authorized sales places. Apparently they can say and do whatever they like and nobody is responsible.

7 months ago

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brendan phelps Glen Carbon, IL

Everything was fine with the company until I tried to leave. I was on the phone with customer service for 2+ hours just to cancel my plan and unlock my phone. All while they kept hassling me about newer better plans when I was very clear that I wanted to stop using their services. I made sure to ask if after this last transaction that I would owe nothing more multiple times, and they assured me every time that after I left AT&T that that would be the end of it. Fast forward to two years later after not hearing anything from them a debt collector is trying to collect a debt from back when I canceled my plan with them. I received no calls, emails, text, or any other type of contact from AT&T about an outstanding balance until now.

7 months ago

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Gina Donofrio

What can I say about AT&T. There's no question why it has been in business as long as it has been. Great service, phones, warranties, and Customer Service.

8 months ago

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Robert C.

The problem with AT&T is that they are expensive. If you are going to sign up for five or six lines, you are probably OK, but for seniors who only need two, not so much. The cost per wireless line might be competitive with other carriers if you did not have to sign up for multiple (4) lines to be eligible for the good rate and national discounts. Everything has switched over to unlimited talk and text, which is an improvement, but the per line cost is still higher than the rest of the field.

8 months ago

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