Name: T-Mobile
Rating: 2.1

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Rashida Laumatia Saint George, UT

Great service, awesome customer service, loved the family. Discontinued my services due to lack of towers here where I live. Calls kept getting dropped and messages would be received late. If more towers are put where I live, I will happily switch over. But due to work, my phone is a must and cannot lag.

5 years ago

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Kim Millett Lindon, UT

We have really like T-Mobile. We are using 8 lines for our family and we feel like this is the most economical company and the plan gives everyone all the data that they need. We have been very happy with the service.

5 years ago

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Hunter South Jordan, UT

Everyone at bashes on T-Mobile T-Mobile has greater service than any of the companies provide it elsewhere we have had Verizon Sprint cricket and nothing compares to T-Mobile especially their customer service.

5 years ago

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Talia Provo, UT

T-Mobile offers great prices for unlimited talk, text, and data. Their T-mobile Tuesdays are fun as well! My only complaint is that I don't get service in some areas where I would expect. My husband has Verizon, and he gets much more coverage than I do.

5 years ago

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Blake Olson Gilbert, AZ

We have been T-Mobile customers for the past 5 years. Their service has been very good and a good value. I especially like the way that they separate equipment purchases from their service so you are not constantly paying for your phone.

5 years ago

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Madge Easton Orem, UT

We have used T-Mobile since we first started using a cell phone. The service has been good and we have had coverage any place we have been. The cost is very reasonable and they have a great senior plan right now. Our kids have used the family plan at one time or another.

5 years ago

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RJ Provo, UT

They have been very helpful whenever I go in with a problem with my phone. They also have been very honest with me and about what is entailed in a contract and what I can expect.

6 years ago

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Landon Robison Layton, UT

I have had T-Mobile for as long as I can remember having a phone. I am on a family plan with 4 others, and it makes my bill super inexpensive. They have great deals if you have other people to be on your plan with you. Whenever I go to the store, however, they are always trying to get me to change my plan so that I would be paying more money. So, if you get a cheap plan, make sure to stick to it because they will try to talk you into spending more money.

6 years ago

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megum povsha Bozeman, MT

They have amazing data plans that come with awesome extras and amazing prices for their devices.

4 months ago

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Jim Marnell Philadelphia, PA

Can't reach customer 'care'. Tried twice with callback option and didn't receive call. Tried hanging on of about an hour. Never picked up. Really bad.

4 months ago

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Aaron Anderson

Seamless connectivity, outstanding service. Highly recommended!

5 months ago Edited November 20, 2023

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Lavanya Reddy Portland, OR

Worst Customer Care. We need to explain the questions or problems for hours. The people who work in customer care doesn't understand English, we don't understand their English. Such a horrible experience.

6 months ago

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Casey Doerlich Kalispell, MT

AWEFULE, STAY AWAY they are the worst to deal with and the worst to fix and then you try to cancel and they run you around. HUGE WASTE OF TIME... bad cell service too., I WOULD GIVE A ZERO IF I COULD

6 months ago

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Manuel A Lopez

Horrible company, after over ten years with T-Mobile I cancelled the lines they double billed me sent me to collections and reported to the credit agencies without negotiating.

7 months ago

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Lekeisha B.

Best Mobil company I’ve ever been with, they always have the latest in new phones

8 months ago

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Wendy Hambrick Birmingham, AL

7 lines of service with t mobile business account 1 line t mobile has jacked up Julio called at 7pm on 8 29 23 and says it's coverage is Julio how dumb do you think I am only 1 line has coverage issue

8 months ago

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Colby

I have been a T mobile customer for many years. Have the whole family on the plan, good phone service, competitive rates.

8 months ago

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Samuel Githinji

T mobile customer service really sucks, they are bunch of lies please run away from them I've been trying to unlock my paid off phone for the last 1 month but it has been hell, unless you want to stay with a useless phone go to them

8 months ago

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Shkurta Graca

In my opinion, this company is very dissatisfactory. Initially, I had been told that I would be able to unlock my phone for three weeks for my vacation to Europe. However, when I contacted aging the following day, I was informed that this service was no longer available.

9 months ago

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dana shaw Edison, NJ

Doesn't care for existing customers. No offer for old plans or 10 year old customers. I have simple choice plan but we get no benefits or new phone offers. They ready to give new lines every 2 years and we are their customers fr Or more than 10 years but nothing.

9 months ago

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Tim Charest Woodstock, NY

I went to a local store (Kingston, NY) and Vanessa lied about my monthly cost just to get my 'business'. I was told $80 but when I logged online, it was $190. I'm still getting it worked out. T-Mobile may have a better signal but they lie and their customer 'service' is terrible. Stay away...

9 months ago

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Tommy Reid Rockford, AL

I went by a T-Mobile store to sign up for 2 of the 55-Plus phone lines. The lines that are advertised to be $27.50/month for each line would have cost $110.00 per month for 2 lines, plus $30.00 per line for activation. Not exactly as advertised. The FTC should do something about their advertising, and T-Mobile should be ashamed.

9 months ago

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mary duran

T-Mobile has the worst customer care when trying to transfer numbers and trying to get a hold of activation I was on hold for 2 hours which is totally ridiculous they're people need lots of training cuz they don't know what the heck they're doing

9 months ago

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Steven Sanchez

T-Mobile sent me a watch that does not work. I switched it multiple times when I decided to return It couldn't because they put me out of the buyer's remorse policy. Thanks to T-Mobile crooks Now, I'm stuck pain for the watch every month and I can't use it. 8631 you tmobile!

9 months ago

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Lisa McBride

So I call T-Mobile's customer service line to find out which phone number the bill was from because I lost quite a few phones within the past few years and the phone number is not on my bill. The lady says I have to try to access your account after I just gave her the account number. LOL . Am I the idiot ?

9 months ago

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Playa Del Carmen Eats and Drinks Cancún, ROO

I've been a customer for over 20 years and I've always been satisfied with the service and the cost.

10 months ago

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Angela Lexington, SC

I was promised a $200 rebate for signing up. After 20 years with Verizon I switched over to T mobile. After 2 months I found out my rebate was declined bc I’m not signed up for the magenta max plan. Which is double what I would pay each month. BAIT AND SWITCH TACTICS!!!!

10 months ago

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Carlos Agosto

The best I have a family plan I like because also give me free phone . High recommend ⭐️⭐️⭐️⭐️⭐️

10 months ago

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jordan balliet Emmaus, PA

I did the free 2 week trail for the internet and wanted to try the phone plan out. We decided to cancel for another reason but it is 2 months later and I’m still getting charges by them even though I canceled and have called them almost every week for 2 months about this.

11 months ago

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The Mom Dallas, TX

I am so mad. I have been ripped off for a year's. Probably since 2017, but i truly done with trashy phones trashy service and customer service that nod their heads while you are on the phone ( for hours) and do “NOTHING!!!” Just done 0 is there rating except for everything you abuse customers with tmobile u get 10.

11 months ago

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Michael Adair

Constantly throttles my internet around a week before my monthly payments.

1 month ago

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Gtongco Johnson City, TN

The cell service has been good. But switching from Verizon has been a nightmare. All of the special offers have been difficult to receive and our first 2 bills were double what they promised over the phone/internet. My husband has spent 20-30 hours trying & retrying to sort everything out. We were promised $1200 with the special promotions and they have been denied. I would recommend going to the store over trying to do this over the phone or internet.

1 year ago

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Robyne Garton St. Albert, AB

This company has got to be the most unorganized place I have ever dealt with. Their training protocols of their staff is horrible! They never take notes, they never knows the previous history and ALWAYS break promises! I had several phones with them and canceled the others only keeping two cells. They don’t work properly and they expect me to pay full price for a third of the service! No one is there to help or problem solve. I would advise from considering to use this provider.

1 year ago

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Jim Olwin Saint Johns, FL

Tried to switch to T-Mobile to save some money but found that the internet connection was not as fast as AT&T and the land line connection didn’t work in my home. Cancelled in the first week but spent the next four months and over $200 trying to stop the billing. Had been promised no charge if canceled within 14 days but that didn’t happen. Sales practices are shady, customer service nonexistent, and accounting system antiquated.

1 year ago

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Elizabeth Mikotowicz Shreveport, LA

The level of incompetent people in this company is astronomical. I spent 8 hours with these people and they still couldn't fix their own product. Finally after transferring me to all the wrong departments and having me on hold , they finally tell me I need a new modem. They said I could bring my old one to a TMobile store and I wouldn't get charged . ALL LIES! Not only did they try to charge me , apparently I need an id even though I had the other modem , my social and the passcode. My business lost revenue because of TMobile WORST COMPANY EVER!

1 year ago

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Mrs Barrett Romulus, MI

Although T-Mobile may be a little on the pricier side for some things there service coverage more than makes up for it with little to no dropped calls or not being able to hear the person your speaking with etc

1 year ago

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Leona Connell Minneapolis, MN

I have t-mobile internet there customer service is WORTHLESS!!!! they have the worst people ever. I can't get internet service with anyone else. They know this n don't care at all they are lazy they are NON RESOURCEFUL if you have problems your in trouble.Tmobile put the wrong telephone number on my account . When I signed up all I want is to have my correct number on my account my number The number I have had for over 10 yrs. They can't do that unless I get phone service through them. Yes you are right BLACKMAIL PEOPLE YES BLACKMAIL

1 year ago

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MBA Dallas, TX

Liked it better when it was sprint. T mobile customer service does not listen. The unlimited plan is limited by throttle once we hit 50 gb. I preferred paint customer service over tmobile

1 year ago Edited February 28, 2023

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jennifer olds Bothell, WA

IF THERE WAS A WAY TO GIVE THEM A NEGATIVE SCORE I WOULD!!!T-MOBILE ARE A BUNCH OF SCAMMERS AND HAVE THE WORST CUSTOMER SERVICE AND THEY JUST TAKE ADVANTAGE OF THERE CUSTOMERS!!! BEEN WITH THEM FOR 25 YEARS AND THEY COULD REALLY CARE LESS!!! IF YOU VALUE YOUR TIME DO NOT SWITCH TO THEM CAUSE YOU WILL WASTE YOUR TIME AND YOU WILL REGRET YOUR DECISION!!!!!!!

1 year ago

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Flora Banks Amarillo, TX

A bunch of manipulative crooks. Had a automotive payment plan paid last payment when account was closed. billed me for .17 cents now billed me for $30.17 even though account has been closed since October2022. When I closed the account I asked for a statement of final payment and they refused to submit one until November and refused to accept the equipment while charging me $187.00 dollars. I tried calling and they kept saying they couldn't hear me but I could hear the machine clearly then when Ann responded she pulled the same game.

1 year ago

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Dor'cas Kaindu Lexington, KY

this company, is there worst, I wish I can rate it zero stars but that's not possible. I am surprised that I have lasted this long. If you desire to keep your peace and your money run, as far away as possible. Every month it is something different with this company. if they make a mistake they have a tight hand and it's really hard for them to return your money.

1 year ago

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Ann Palmer Boston, MA

After having an account here for 18 years, I am shocked at the poor service I have received since buying a Samsung watch, which did not work! I returned it, and they got it going again, and then when I got home, it stopped again. I took it back, was told that I was now out of the "buyer's remorse" window, but that I could order another watch. I did, and they sent me the wrong one. I took it back, and then they sent me still the wrong one. Now, I am in possession of a large, black smartwatch that I will never use WILL PAY FOR THAT was SUPPOSED TO BE FREE!!!

1 year ago

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Marie Sauerhage Lawrenceburg, IN

I switched from Verizon to T-Mobile and have had nothing but problems with their customer service. They charged me for a month before our phones were ported and the sim cards were in the phones. That took hours to get resolved and I'm not sure it has been. The store I went to for help called the corporate office and a woman there was incredibly rude to the manager of the store and acted like I was a criminal trying to get away with something. I've been with them for exactly 4 days. Use any phone company before you go to T-Mobile.

1 year ago

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Celecia Christie St. Cloud, FL

If I could give zero stars I would. Decided to switch from verizon to t-moble. The representative activate a new phone for me and at the end told me he was unable to transfer my number that I had for over 20 years. Call customer service gave them my account pin to transfer my number was told it would only take 2 hour. Call back 2 hours later and was told it will take 2 hours more. Then call back again told it will take 24 hour. This is very frustrating. I don't mine the wait but all the missed information is irritating. Date of experience: October 05, 2022

1 year ago

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Jesse Wellman Port Richey, FL

I switched from T-Mobile in August because I ordered one phone and they sent me four Sim cards I paid on the phone and they told me to go to the store and they would just give me the phones because I had already paid on the phone They did not give me the phone they said I had to pay in the store so I switched to Verizon that day in August 26 now almost 2 months later they charged me $852 for phones I did not receive

1 year ago

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Gina Donofrio

Great service. No need to utilize any other company, especially in Uban areas. The phones are durable and the customer service is outstanding.

1 year ago

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BRETT L Surprise, AZ

OUR SERVICE WOULD NOT WORK AT OUR NEW HOUSE, TMOBILE WORKED ON IT FOR 4 MONTHS. THEY WORKED ON THE PHONES AND TOWERS AND SIM CARDS, BUT NO SERVICE FOR 4 MONTHS. THEY KNEW WE WERE USING TRAC PHONES FROM WALMART THE WHOLE TIME, BUT THEY STILL SENT A $450 BILL FOR THE 4 MONTHS. THEY REFUSED TO WORK WITH US ON THE BILL. THERE IS NO WAY ANYONE WOULD PAY THAT BILL. THEY SENT ME TO COLLECTIONS AND IT CAME OFF AFTER 2 YEARS, NOW THEY PUT IT BACK ON WITH A NEW DATE. ILLEGALLY!!! THEY TAKE ADVANTAGE OF ELDERLY PEOPLE. BEWARE!!!!!!!

1 year ago

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Matt Kubacak Hearne, TX

T mobile works well if you are in the city. However, their cell service is deplorable in every rural area I have been. In addition, they have outsourced their customer team overseas to a country half a world away whose employees have little to no care of your experience. Any complaints or issues are met with false promises and no communication or desire to resolve. I will not use them ever again.

1 year ago

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Keita Monique Dallas, TX

Yall are horrible phones always out of service......can't hear your love ones on the other line....... service suck and they are a bunch of liars the chat extended my service until the 19th and the cut off the 18th what's one more day.....yall are greedy and treat your customers like crap.....can't wait to find a new service yall are horrible...!!!!!

1 year ago

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Anonymous West Columbia, SC

Don't get no internet service from them or any service for that matter. I am being charged monthly for services that I disconnected because the payment was on auto pay. So in the app the auto pay is still going and they claim they can't turn it off. I have to manually turn it off. Well I can't because the app is deactivated because I disconnected the services, and it requires t- mobile wifi to open up. This is the craziest stuff I've ever heard. I am so livid right now and they won't give me my money back until I turn it off! DON'T BECOME A T-MOBILE CUSTOMER YOU'LL LIVE TO REGRET IT!!

1 year ago