T-Mobile

It's too bad there is not a choice for zero stars. Phones seem okay and cell service adequate but stunningly bad customer service. After two days and hours on the phones we still can't get them ported and 8 out of 10 customer service people we've dealt with so far were either rude or useless. I had T-Mobile a year ago and was happy with them so I don't know what happened since then but stay away at all costs. It will literally cost me $200 just to NOT do business with them and I'm paying it. Yes, you read that right, I'm paying $200 to NOT do business with T-Mobile ever again. I should have taken the sign when I went in to get the phones and an incredibly angry customer stood there screaming at them for 20 minutes for the abuse he suffered. But thought no, he just was having a bad trip. I was wrong. It's a shame that we think it's normal now to be abused by cell phone and cable companies because we have little choice.

Worst company ever to deal with, you pay what you see my butt. I have had them for year because originally they had an unlimited everything plan for $50 a month, the dumb kids they have working there aren't even aware what the company charged more than a few years ago it's sad. Anyway everytime I upgrade my phone they force me to change my plan and even though they promise it will be better it slowly gets worse. Not they have my on a plan that says it's$110 for the plan with 2 phones and $95 to pay off the phones which is $210 a month no other features or anything my bill grows every month and now its $350 a month for the same service as stated on my bills. They keep tacking on random fees and charges even though they advertise "what you see is what you pay no hidden fees" then when you try to talk to them they send you through a run around that takes days. Stupid customer service, lying backstabbing cheating company ran by a thief. The ks for ruining the only company that had any decency left.

Worst mobile wireless company I have ever had the displeasure of having. I can say this with total confidence because I have had them all. Thumb Cellular, Sprint, Verizon, AT&T, Metro PCS, and so on. I am less than a week into my new contract with them, bought the new Samsung Galaxy S8+, and I have had nothing but issues with connectivity since day one. Mind you I am also in a well populated city less than 3 miles away from the nearest T-Mobile cell tower, I don't live out in the boonies. My main problem with them is their customer service (or lack there of). Always getting the run around, reps constantly lie to me and never give me a straight forward answer. Filed a BBB claim hoping to get the issue resolve ASAP thinking someone from main corporate office would contact me. NO!! I was contacted by a basic low level customer service rep who lied and said they were a supervisor from corporate! I know this because the number on my caller ID was the same number listed on google and website as customer service number, which does not resemble the number I know of to be the corporate number. Also was a Saturday when this rep called me and the corporate offices are only open Monday- Friday. Another technical rep lied to me stating that the towers my phone are trying to connect to are undergoing maintenance and that they would be done by the 19th of September and should have no issues after that, even though this so called "supervisor" I spoke too said that all their towers and services are working as they should and are not undergoing maintenance. If I would have listened to the tech rep and waited it would have put me past my 14 day grace period to exit my contract without paying penalties or buying out of contract. He PURPOSELY tried screwing me over by getting stuck into my contract so that my only choice at that point would have been to pay a boat load of money to buy out my contract. PLEASE AVOID THIS COMPANY IF YOU ARE THINKING OF SWITCHING!!!!!! I would rather try to string together two Dixie cups to contact someone than use their lack of services. Would probably even get better results. On another note, the rep specifically at the Lapeer, MI location had no clue what he was doing. After leaving once my services were "active" I got home and found out that he never even included my data plan into my contract! He also got my social security wrong on file AND under my EIP (equipment plan) for the two phones I purchased should of shown two identical Samsung Galaxy S8+ phones. Instead showed a Galaxy and an LG G6, a phone I don't even have! After being in the store for nearly 3 hours I seen many people come and go to pay bills and what not, but this one older lady came in (clearly didnt know how to use her smartphone) and ask the gentleman working if he could fix her phone. After explaining what she thought was wrong with it, and looking over the phone for nearly 20 minutes, this guy had the audacity to tell her that her LCD screen was broken and would cost a pretty penny to get it fixed. Being pretty tech savvy myself I asked the lady to walk with me outside the store so that I could take a look if she didn't mind. She agreed and it took me all but 5 minutes to realize that she had accidentally switched her theme profile and activated the polarized image under her accessibility settings. ( Photos were negative polarity and all her icons were white when she said they used to be black) Needless to say I completely returned her phone back to normal the way that she liked it at no cost to her.

The customer service people are friendly but completely useless. I was switching from Verizon to T-Mobile with 3 lines. One phone was purchased through T-Mobile and worked fine. The other two were never able to get 4G. They had me contacting Verizon saying that the phones were locked (not the case) and going through technical service over and over again. After five months I find out that Verizon phones just do not work on T-Mobile. If I wanted to stay on T-Mobile I would need to buy two new phones through them. No discount, no rebate for five months of service I paid for but never got...nothing. Needless to say I am no longer a customer.

I recently went to a TMobile store due to my Samsung Galaxy S8+ being defective. While they were processing things for a replacement they had an offer in which I was supposed to receive a free tablet. OK cool. The offer did save me money in the long run and I was going to get a free tablet to boot. Yay me! Or so I thought. When I received the email for an e-signature I saw I would be charged $144 for the "free" tablet. Whoa! Hold up here - contacted customer service. I was told I don't get the tablet for "free" but for only $6mo added to my bill it could be mine. Not cool TMobile! Misleading customers is not how to keep them. I'm now waiting for my replacement phone, will pay it off, and leaving you. I was anxiously awaiting the Note 8, which would have been purchased from you, already purchased the second line just for it - but no more. Take your trickery elsewhere. Signed: A very angry (soon to be former) customer.

I have been using T Mobile for a couple of years now. Their cellular service is great and their cost is affordable. I'm not a fan of their customer service. When I go to the local store the employees there are not as helpful as they should be.

They have always been helpful to me since I joined them a couple years ago. I would share their business to anyone I meet when they need a reliable mobile phone carrier.

Customer Service folks are second to none. Great people. 10/10. Service for me and my family has been great. 9/10. Website is ridiculous. Does not show a breakdown of credits/payments/charges that happen mid-cycle, you have to wait until next bill to see them. 1/10. Once that happens, you have to contact support and start all over again. 0/10. 2 months of bills so far and not one of them has been right - sure, they correct them with credits, but that's time I have to spend chatting/tweeting/etc to get it right. I should be able to bill them an hourly rate for my time to apply against my bill.

I liked my service plan with T mobile, but I switched carriers because I could get a better phone and monthly payment plan with a different carrier. They changed their plans after I had allready switched. I had good coverage on T-mobile.

Their website and customer service are terrible. I was trying to sign up for the $3/month minimum service, automatically renewed monthly. The website begins by blocking the page with a large window for feedback; but it's blocking the page that would allow you to do anything. Then I couldn't get the website to change from a $25/month plan to the $3/month plan, so I called customer service, which is an infuriating robot which doesn't answer any questions. Finally I got a human being, but she gave me what seemed to be inaccurate information, saying that there is no such thing as a simple $3/month rate; rather, it is $15 + per month, even though the website says $3/month plus what appears to be a one-time opening fee of $10. The human was really no more responsive than the robot. All this took over an hour of frustrating time. Finally I went back to the website, where at least the $3 option had been entered. I chose that, but wonder what I will actually be charged. All this makes me hate them - when a small amount of care in constructing their website and phone service could have made this easy and non-hatred-inducing.

I was with T Mobile since 1997 until March of this year. The first decade was fine. I got snookered on some free phones on time, other then that fine. Since 2010, the service areas were passed by competition, but worse then that was getting the phone to work in a service area. The Phone wouldn't work. One month I went without phone service, I paid for service but the phone wouldn't work, finally one of my many calls, T Mobile got it to work. I hung on for another year. What I found out is there is two other carriers that provide quality service. Another irony is I am not paying a higher monthly fee.

I have been a customer of T-Mobile for 15+ years. I started having network issues at my office in late 2013. I was asked to try various phones. Over last 1 1/2 years I have tried Samsung Galaxy 4, iPhone 5, 5S, 6 and 6+ and none of them resolved my problem. I have a signal booster and also a ASUS router to resolve the issue with WiFi calling. None of these issue have resolved my problem. The services is fine most of the times but then there are always few days in month when I have dropped calls or only one party hears the sound. Now TMobile tech support has pinned the issue with FiOS my internet provider. I don't have issues with other VOIP providers as I use 2 Vonage phones, I use Skype and Google Hangouts. I have a 50/50Mbps internet service. To sum it up I am very disappointed with the TMobile for not being able to resolve my issue now for more than a years and a half. I am in a bind because I have GSM phones that are on JUMP and are not paid else I would jump to another reliable provider in a heart beat. I believe I have given more than a fair chance to TMobile to rectify my problem.