Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.

Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers. 

Top Ranked Companies

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#1 Verizon chevron_right
9.0 Overall Score
4
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(1,645)
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#2 T-Mobile chevron_right
7.4 Overall Score
3.7
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(1,134)
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#3 AT&T chevron_right
7.2 Overall Score
3.7
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(1,087)

The Good

  • Metro Area Network Coverage
  • Multi-Line Service Prices 
  • Additional Perks
  • Device Options

Metro Area Network Coverage

Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds: 

  • Atlanta, GA (over 50 percent faster than previous download speeds) 
  • Denver, CO (over 50 percent faster than previous download speeds)
  • Las Vegas, NV (nearly twice as fast as previous download speeds) 
  • Salt Lake City, UT (twice as fast as previous download speeds) 

Multi-Line Service Prices 

Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available. 

For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its Unlimited Basic multi-line plan actually gives customers a $1000 savings over their first year over certain competitors. 

Additional Perks 

Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits: 

  • Unlimited talk and text 
  • Hulu account
  • Mobile hotspot (500 MB LTE, 50GB LTE, or 100GB LTE) 
  • Video streaming (480p, 1080p, or full HD) 
  • Canada and Mexico roaming and unlimited talk, text, and data (5GB, 10GB, or unlimited 4G LTE data) 
  • Text and data in 200+ worldwide locations  

Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime. 

Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too. 

Device Options

New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device. 

Sprint also sells other tech product accessories: 

  • Smartwatches
  • Tablets
  • Hotspots
  • Sprint Drive (enables vehicle diagnostics, driving behavior analytics, location tracking, roadside assistance, and media connectivity)
  • Ear pods and other wireless headphones 
  • Chargers

The Bad

  • Coverage Gaps
  • Early Termination Fees
  • Expensive Hotspots

Coverage Gaps

Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls. 

Early Termination Fees

The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price. 

Expensive Hotspots

Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.

The Bottom Line

Sprint has plenty to offer prospective customers, with the most attractive perk being the affordable multi-line smartphone plan pricing. Paying $20/month for smartphone services is almost unheard of. 

Is Sprint good? Customer reviews are mixed, reflecting both positive and negative experiences with Sprint's customer service team, terms and conditions, and network coverage. Read the reviews below to decide for yourself. 

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User Reviews

Star Rating

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728 Reviews

Review Breakdown

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Annie Chow

March 3rd, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Trash. Calls were constantly dropping and I hardly ever had signal. Always had overages due to the minimum data they allow you to use.

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Debra Michel

March 2nd, 2020 Seattle, WA DETAILS arrow_drop_down
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Sprint has the worst hotspot internet connection ever. If you use hotspot a lot and want to download or upload don't get Sprint. They lied to me and said my hotspot connection would be al least as good as Boost Mobil. That's a lie,. I could download files in less then a minute on Boost. It took 10 minutes on Sprint to download the same file. Fix it Sprint!!!

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C. Alex Cornwall

February 28th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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The only good thing about sprint is the cost. It is cheap. with that said you get what you pay for. their service sucks! I'm always dropping calls and never can stream video on the network. After my phone is paid for I will be switching for sure!

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Cher Bur

February 27th, 2020 Avon, IN DETAILS arrow_drop_down
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I've been with Sprint for 10 years. I've lived on west coast, east coast and now the midwest and I've had great service in all locations.

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Nick Hansen

February 27th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We really liked the phone and monthly package plans offered. When we moved to our new house our calls kept dropping. But that was 13 years ago. I would love to give Sprint another try, but am not sure if coverage has improved in our area.

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Lynn Overman

February 26th, 2020 DETAILS arrow_drop_down
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Good value but Customer Service and Texh Support are terrible. They'fixed' my phone via phone support and made it worse. Refused to replace phone until I could upgrade.

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Patricia

February 26th, 2020 DETAILS arrow_drop_down
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They try to do everything you need them to do to enhance your phone service

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JDWain

February 26th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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We have the iPhone forever plan through sprint and its great, I always have the newest iPhone and my bill never goes up. I belive sprint is the only company that offers something like this, also all their customer service reps are nice and will help you with whatever you need.

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eric bodnar

February 26th, 2020 Mount Juliet, TN DETAILS arrow_drop_down
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This company lies to you about everything and hits you with all sorts of hiddens fees. Im still getting charged for phones after there payed off and there telling me i have to pay anothe 180 for each phone to make them mine after there already payed off. Wtf.

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Lydia Falatea

February 26th, 2020 Riverton, UT DETAILS arrow_drop_down
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Sprint overcharged me and I had to jump through hoops just to get my money back on their mistake. The coverage is not even good and they charge like it is.

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Mary Haring

February 26th, 2020 Sandy, UT DETAILS arrow_drop_down
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Like my sprint service and phone but I cannot get on the internet if I’m on a call and not connected to WiFi. That’s a little annoying

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Fay Falatea

February 26th, 2020 Kaneohe, HI DETAILS arrow_drop_down
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Worst customer service ever. I couldn’t get anyone that could speak good English.

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lani tuihalamaka

February 26th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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Left Tmobile to Join sprint after i married my husband who has been with sprint for years with a grandfathered plan. Our plan has true unlimited data!

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Mandi Smith

February 25th, 2020 American Fork, UT DETAILS arrow_drop_down
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Sprint has the worst service and is way too expensive for how bad the service is. The quality of sprint products are not worth the calue of our money.

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Emily Alexander

February 23rd, 2020 St. Petersburg, FL DETAILS arrow_drop_down
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All they do is lie. I’ve had issues with them from the time I signed up. This is by far the worst company I’ve ever dealt with.

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Dwhoush

February 23rd, 2020 Slidell, LA DETAILS arrow_drop_down
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I had Sprint for awhile. While it worked great in the larger cities, the coverage in the country was not so great. I had to switch to a different cellular provider because of the dead zones.

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Mhorne182

February 23rd, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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It has been years since I had sprint. But it seems like the service was never very good. Hopefully with the T-Mobile merger the two companies can combine to make a respectable network to compete with Verizon.

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Adria

February 22nd, 2020 Riverton, UT DETAILS arrow_drop_down
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My family uses sprint and we have had great service with good connection across the country

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Malia Barnes

February 22nd, 2020 Cheyenne, WY DETAILS arrow_drop_down
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I have had Sprint for about 9 years now. I have felt like our service works really well where we live. We haven’t had any problems with our service not working properly. If I need to contact customer service I like to chat with them online. I don’t like to call because it takes a long time to get through to customer service. One of our phones stopped working so we went to a store by our house. That store couldn’t help us because they just sell phones at that location. We had to go to a different location about 30 minutes away. They were very nice and happy to help us fix our phone. They couldn’t fix the phone right away so they gave us a loaner phone for a couple weeks until ours was fixed. We will stay with Sprint as long as our monthly bill stays the same.

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Zabsanti

February 22nd, 2020 Silverhill, AL DETAILS arrow_drop_down
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They allow very cheap prices compared to other companies but their services are very slow and very unreliable.

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Brayden Ibert

February 22nd, 2020 Houston, TX DETAILS arrow_drop_down
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Sprint is the most unreliable phone service I have ever had. I can be standing outside a sprint store and have no service. 0/10.

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Cyndie Olsen

February 22nd, 2020 Leander, TX DETAILS arrow_drop_down
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I’ve been a customer over 10 years and until VERY recently have had horrible service. I don’t appreciate that only new customers are eligible for their special offers

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DeeDee G.

February 21st, 2020 Laplace, LA DETAILS arrow_drop_down
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Was on it for a bit. Not bad service, just didnt have the tower coverage I wanted.

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Lethia Johnson

February 21st, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I have had a sprint operated device since I was 10 years old, I am 21 years old right now, and have loved it every since then. We have unlimited data, and not worrying about going over takes so much pressure off, and I can focus on just using my phone!

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Jami Lucas

February 20th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We have service with sprint now, 3 lines. I’m very satisfied with the overall service and price however I have yet to have a good experience with their customer service.

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Kaitlyn Rios

February 20th, 2020 Ogden, UT DETAILS arrow_drop_down
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Sprint was always good to our family. It helped us get new phone technology and fun accessories all at low prices. I loved their customer service. It is simply a solid company to be loyal to.

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Ron Vincent

February 19th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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I am back with Sprint after about 10 years. I only left because of bundling with my daughter. I am very happy with their service and coverage

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Jessica

February 19th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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Sprints coverage in my area was spotty so I was always missing a lot of calls. The pricing was great though.

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LF

February 18th, 2020 South Jordan, UT DETAILS arrow_drop_down
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Bad network. Dropped calls all the time. Cheap but not worth all the stress of trying to get service

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Nichole Hiatt

February 17th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We've used Sprint for about 6 months now, and overall have been fairly happy with the service. We drop calls more than we hoped to, but the cost is low.

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Syl

February 17th, 2020 North Port, FL DETAILS arrow_drop_down
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I was a customer of Sprint's for over 10 years. I cancelled my service when I could not get the specials offered to new customers. About one year ago I switched to another vendor.

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ltrain8796

February 17th, 2020 Orem, UT DETAILS arrow_drop_down
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I have had Sprint for over 20 years. They have great customer service and I can't say enough about how helpful they were when I had a billing problem. I plan on staying with Sprint for the foreseeable future.

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Suv

February 17th, 2020 Providence, RI DETAILS arrow_drop_down
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Have been using sprint for years now! Lovely customer service and workers ready to help.

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Emiliano Galeano

February 17th, 2020 Elkridge, MD DETAILS arrow_drop_down
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I had a family phone plan for over 10years and it’s been up and down, but mostly up. They have all the newest phones, I just traded in my phone in December. Good customer service

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Kimberly Johnson

February 16th, 2020 Saint Augustine, FL DETAILS arrow_drop_down
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Sprint is NOT a good cell provider. They are full of hidden fees, no service in a lot of areas and unfriendly/unhelpful representatives. I have been with sprint since 2015 and am finally switching because I understand now that what they sold me was a bait and switch tactic. ThEy are raping in prices and I do not even receive service at my home. This is not a good company and NO you should not switch to sprint unless you like being pick pocketed and lied to.

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Mariana Linares

February 16th, 2020 Charlotte, NC DETAILS arrow_drop_down
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I was a Sprint customer for over 10 years and found that they do not value their customers. When we went to go in to review our contract, we found that they were charging us more than double of what competitors would charge for a data plan. This had been going on for about 3 years. Even more so, when we wanted to look for deals or ways to upgrade our phone, we were not given any options. Overall, the customer service was poor, the phone service was poor, the pricing was poor, and the treatment of long-time customers was poor.

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Lknls

February 16th, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I haven’t had any major problems. Some areas have better coverage than others but are only minutes apart.

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Tungsten Hale

February 16th, 2020 Orem, UT DETAILS arrow_drop_down
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My family has been using sprint for as long as I can remember, they some of the best reliable coverage.

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Silvia Lobendahn

February 16th, 2020 Orem, UT DETAILS arrow_drop_down
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I have been a customer with Sprint for 17 years and although other opportunities have been appraised, I have to say that Sprint has been overall the most reliable company. It's easy to make payments online or in in store. We have always received good customer care as well.

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Brawn Baker

February 16th, 2020 West Jordan, UT DETAILS arrow_drop_down
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For the price, service is pretty good! Customer service was a bit spotty as they made promises but did lo always follow through on it. Over promising agents aside, it’s been a pretty good experience.

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fernandopessoa

February 16th, 2020 Herriman, UT DETAILS arrow_drop_down
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We have Sprint currently and have for a while and itbeen great. We get good service even when we are in remote areas. They have always been great to work with when we have had issues too.

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Cim Carver

February 15th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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We’ve been Sprint customers for years. The price and unlimited data are why we stay. The coverage isn’t always the best, but it is improving.

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Kun Hong Bae

February 15th, 2020 Poolesville, MD DETAILS arrow_drop_down
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Good experience overall. Good promotions to provide customer enticement and loyalty.

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Steven Randel

February 14th, 2020 DETAILS arrow_drop_down
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Not working like we were told. We struggle to get a signal at times and we live 4 blocks from a tower.

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take7

February 14th, 2020 Sandy, UT DETAILS arrow_drop_down
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Cheapest for us in our family of 4 using cell phones. Unlimited for all. I wish the service was better in some locations like the school. Have had them for 14 years. Wish they’d know that and give us incentives. We like the pay plans for changing our phones and the customer service chat is always very helpful and resolved issues without calling in.

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Katie Carver

February 13th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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We have been Sprint customers for almost 20 years and we have always been happy with the service and products.

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mccandless24

February 13th, 2020 American Fork, UT DETAILS arrow_drop_down
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My phone was not charging and I had done all I could to clean out the port but was still not able to get it to work. I took it into Sprint and they spent a good amount of time cleaning it with some tools they had and it worked great. I’m pleased that they made the effort to clean it instead of trying to sell me a new phone as my phone is not the latest model.

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Nicholas Genes

February 13th, 2020 Los Angeles, CA DETAILS arrow_drop_down
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Worst company I ever used for service. While in the service they refused to turn off my service when deployed then sent the creditors after me when I got back. Thank god they had laws out on this. Worst outsourced customer service EVER!!

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LoertscherL

February 13th, 2020 Riverton, UT DETAILS arrow_drop_down
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I’ve with sprint for 10 plus years and haven’t had a problem. Coverage can be spotty in some areas but for the most part have had good coverage

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Helenna Johnson

February 12th, 2020 Aston Mills, PA DETAILS arrow_drop_down
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Sprint is the worst they broke our phone and want us to pay for it. They would get less stars if possible