Sprint is a major provider of wireless phone and Internet products and services for individuals and businesses throughout the world and offers the latest smartphone and tablet device technology with 4G LTE data coverage in over 500 cities nationwide.
Founded in 1899 and headquartered in Overland Park, Kansas, Sprint now owns Boost Mobile, Virgin Mobile, and the Assurance brands of non-contract providers.
Though Sprint's coverage depth and breadth are not as robust as that of the top companies, its coverage is improving in certain areas. Sprint now offers especially fast 4G LTE network coverage improvements in four major U.S. metro areas in preparation for 5G speeds:
Sprint focuses heavily on serving families or groups of friends that want to go in on a phone account together. The group pricing provides an incentive to add more lines because of the discounts available.
For example, the Unlimited Basic service plan gets you your third, fourth, and fifth lines free, totaling $20/month per line, a price that is very difficult (if not impossible) to find elsewhere for what you get. The carrier claims using its Unlimited Basic multi-line plan actually gives customers a $1000 savings over their first year over certain competitors.
Sprint's three "Unlimited" plans, Unlimited Basic, Unlimited Plus, and Unlimited Premium, all include these benefits:
Unlimited Plus includes a Tidal account as well, and Unlimited Premium comes with Tidal, Lookout, and Amazon Prime.
Customers age 55+ or customers who are active military or veterans qualify for specialized Unlimited plans. Data plans for tablets, mobile hotspots, and smartwatches can be purchased, too.
New and popular Apple and Android phones and tablet options are available through Sprint. Financing rates are based on credit qualifications, but generally, you can utilize the Spring Flex 18-month lease on a new phone. Pre-owned phones are also available. If your current phone is compatible with the Sprint Network and it is unlocked, you can activate it with a new Sprint account. You do need a SIM card to activate your device.
Sprint also sells other tech product accessories:
Depending on where in the U.S. you live, Sprint's network coverage can be outstanding or poor, so potential customers should closely study Sprint's coverage map prior to signing up to avoid slower download speeds and dropped calls.
The early termination fee (the cost a consumer pays when they cancel their contract early) is something you should be aware of before signing up with Sprint. If you sign up for a 1 or 2-year contract and then decide to change carriers, you must pay a fee for each line of service you signed up with. The fee is prorated based on the length of your remaining term commitment, but depending on how many months you have remaining on your contract, you might end up paying a steep price.
Standalone hotspots and Wi-fi card plans are expensive with Sprint. The cheapest plan the carrier currently provides is $30/month for 10GB of data. There are also additional fees that can apply with the limited GB data.
Trash. Calls were constantly dropping and I hardly ever had signal. Always had overages due to the minimum data they allow you to use.
Sprint has the worst hotspot internet connection ever. If you use hotspot a lot and want to download or upload don't get Sprint. They lied to me and said my hotspot connection would be al least as good as Boost Mobil. That's a lie,. I could download files in less then a minute on Boost. It took 10 minutes on Sprint to download the same file. Fix it Sprint!!!
Sprint's review score is 48.1% lower than the average review score of the top recommended Cell Phone Providers Company
C. Alex Cornwall
The only good thing about sprint is the cost. It is cheap. with that said you get what you pay for. their service sucks! I'm always dropping calls and never can stream video on the network. After my phone is paid for I will be switching for sure!
I've been with Sprint for 10 years. I've lived on west coast, east coast and now the midwest and I've had great service in all locations.
We really liked the phone and monthly package plans offered. When we moved to our new house our calls kept dropping. But that was 13 years ago. I would love to give Sprint another try, but am not sure if coverage has improved in our area.
Good value but Customer Service and Texh Support are terrible. They'fixed' my phone via phone support and made it worse. Refused to replace phone until I could upgrade.
They try to do everything you need them to do to enhance your phone service
We have the iPhone forever plan through sprint and its great, I always have the newest iPhone and my bill never goes up. I belive sprint is the only company that offers something like this, also all their customer service reps are nice and will help you with whatever you need.
This company lies to you about everything and hits you with all sorts of hiddens fees. Im still getting charged for phones after there payed off and there telling me i have to pay anothe 180 for each phone to make them mine after there already payed off. Wtf.
Sprint overcharged me and I had to jump through hoops just to get my money back on their mistake. The coverage is not even good and they charge like it is.
Like my sprint service and phone but I cannot get on the internet if I’m on a call and not connected to WiFi. That’s a little annoying
Worst customer service ever. I couldn’t get anyone that could speak good English.
Left Tmobile to Join sprint after i married my husband who has been with sprint for years with a grandfathered plan. Our plan has true unlimited data!
Sprint has the worst service and is way too expensive for how bad the service is. The quality of sprint products are not worth the calue of our money.
All they do is lie. I’ve had issues with them from the time I signed up. This is by far the worst company I’ve ever dealt with.
I had Sprint for awhile. While it worked great in the larger cities, the coverage in the country was not so great. I had to switch to a different cellular provider because of the dead zones.
It has been years since I had sprint. But it seems like the service was never very good. Hopefully with the T-Mobile merger the two companies can combine to make a respectable network to compete with Verizon.
My family uses sprint and we have had great service with good connection across the country
I have had Sprint for about 9 years now. I have felt like our service works really well where we live. We haven’t had any problems with our service not working properly. If I need to contact customer service I like to chat with them online. I don’t like to call because it takes a long time to get through to customer service. One of our phones stopped working so we went to a store by our house. That store couldn’t help us because they just sell phones at that location. We had to go to a different location about 30 minutes away. They were very nice and happy to help us fix our phone. They couldn’t fix the phone right away so they gave us a loaner phone for a couple weeks until ours was fixed. We will stay with Sprint as long as our monthly bill stays the same.
They allow very cheap prices compared to other companies but their services are very slow and very unreliable.
Sprint is the most unreliable phone service I have ever had. I can be standing outside a sprint store and have no service. 0/10.
I’ve been a customer over 10 years and until VERY recently have had horrible service. I don’t appreciate that only new customers are eligible for their special offers
Was on it for a bit. Not bad service, just didnt have the tower coverage I wanted.
I have had a sprint operated device since I was 10 years old, I am 21 years old right now, and have loved it every since then. We have unlimited data, and not worrying about going over takes so much pressure off, and I can focus on just using my phone!
We have service with sprint now, 3 lines. I’m very satisfied with the overall service and price however I have yet to have a good experience with their customer service.
Sprint was always good to our family. It helped us get new phone technology and fun accessories all at low prices. I loved their customer service. It is simply a solid company to be loyal to.
I am back with Sprint after about 10 years. I only left because of bundling with my daughter. I am very happy with their service and coverage
Sprints coverage in my area was spotty so I was always missing a lot of calls. The pricing was great though.
Bad network. Dropped calls all the time. Cheap but not worth all the stress of trying to get service
We've used Sprint for about 6 months now, and overall have been fairly happy with the service. We drop calls more than we hoped to, but the cost is low.
I was a customer of Sprint's for over 10 years. I cancelled my service when I could not get the specials offered to new customers. About one year ago I switched to another vendor.
I have had Sprint for over 20 years. They have great customer service and I can't say enough about how helpful they were when I had a billing problem. I plan on staying with Sprint for the foreseeable future.
Have been using sprint for years now! Lovely customer service and workers ready to help.
I had a family phone plan for over 10years and it’s been up and down, but mostly up. They have all the newest phones, I just traded in my phone in December. Good customer service
Sprint is NOT a good cell provider. They are full of hidden fees, no service in a lot of areas and unfriendly/unhelpful representatives. I have been with sprint since 2015 and am finally switching because I understand now that what they sold me was a bait and switch tactic. ThEy are raping in prices and I do not even receive service at my home. This is not a good company and NO you should not switch to sprint unless you like being pick pocketed and lied to.
I was a Sprint customer for over 10 years and found that they do not value their customers. When we went to go in to review our contract, we found that they were charging us more than double of what competitors would charge for a data plan. This had been going on for about 3 years. Even more so, when we wanted to look for deals or ways to upgrade our phone, we were not given any options. Overall, the customer service was poor, the phone service was poor, the pricing was poor, and the treatment of long-time customers was poor.
I haven’t had any major problems. Some areas have better coverage than others but are only minutes apart.
My family has been using sprint for as long as I can remember, they some of the best reliable coverage.
I have been a customer with Sprint for 17 years and although other opportunities have been appraised, I have to say that Sprint has been overall the most reliable company. It's easy to make payments online or in in store. We have always received good customer care as well.
For the price, service is pretty good! Customer service was a bit spotty as they made promises but did lo always follow through on it. Over promising agents aside, it’s been a pretty good experience.
We have Sprint currently and have for a while and itbeen great. We get good service even when we are in remote areas. They have always been great to work with when we have had issues too.
We’ve been Sprint customers for years. The price and unlimited data are why we stay. The coverage isn’t always the best, but it is improving.
Kun Hong Bae
Good experience overall. Good promotions to provide customer enticement and loyalty.
Not working like we were told. We struggle to get a signal at times and we live 4 blocks from a tower.
Cheapest for us in our family of 4 using cell phones. Unlimited for all. I wish the service was better in some locations like the school. Have had them for 14 years. Wish they’d know that and give us incentives. We like the pay plans for changing our phones and the customer service chat is always very helpful and resolved issues without calling in.
We have been Sprint customers for almost 20 years and we have always been happy with the service and products.
My phone was not charging and I had done all I could to clean out the port but was still not able to get it to work. I took it into Sprint and they spent a good amount of time cleaning it with some tools they had and it worked great. I’m pleased that they made the effort to clean it instead of trying to sell me a new phone as my phone is not the latest model.
Worst company I ever used for service. While in the service they refused to turn off my service when deployed then sent the creditors after me when I got back. Thank god they had laws out on this. Worst outsourced customer service EVER!!
I’ve with sprint for 10 plus years and haven’t had a problem. Coverage can be spotty in some areas but for the most part have had good coverage
Sprint is the worst they broke our phone and want us to pay for it. They would get less stars if possible