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Q Link Wireless

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6.6

Overall Score

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Brent Jevne Houston, TX

Nice to have service there again very nice people to work with very prompt letting you know everything what’s going on day by day add only thing I wish I would’ve got is something like a hotspot because I kinda in a bad area where I don’t get the best of reception but that’s my own only our argument Twitter Q link is maybe a hotspot or Internet extender or something thank you

1 year ago

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Monica McFadden Chicago, IL

First & foremost, thank you for qualifying me for services! You are a God send! The only beef that I have with your services is the so called 4G UNLIMITED service. How can it be 4G and unlimited?! That is false advertisement! And when called to contest it you cancelled my membership! Shame on you! BUT like I stated before, I NEED you and do genuinely appreciate your services. Thank you

1 year ago

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The Wizard of Oz Houston, TX

The quality of their customer service has improved but still needs continued improvement. I did not give it five stars because of my past experience with Customer Service. Particularly the menu and options you’re given can sometimes confuse you and it’s almost like you find yourself getting caught in a maze only to find yourself back at the starting point and your questions are not answered and the problem is not resolved. Continue the upgrades and streamline the service process. It’s a win-win for everyone! Dwight M

1 year ago

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Billi Lynn Holt Rochester, NY

Im new. So glad to have this! Looking forward to being a new customer. I am relieved to have the opportunity to obtain free service with Q Link. I brought my own phone and phone number. I was also able to utilize my ACP for unlimited data. Although that could have been explained more thoroughly I was able to apply and understand how that works. Most of the reps were easy to talk to, but there were a few i could not understand what they were saying.

1 year ago Edited April 4, 2022

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Holly Ware Atlanta, GA

Great service plans and overall this service has been a blessing to me bc of the financial hardship we have gone through during the pandemic. Hard to communicate with customer service bc their English is terrible and we cannot understand one another well enough to get things completed when I have problems. Other than that. Everything about this company is Awesome, thanks for your service QLink.

1 year ago

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Kevin Hart Portland, OR

It was fast and easy to get a line of service with Q Link wireless.. now all I have to do to keep free service is to make one call or text a month, how great is that? Where the heck was Q Link back when I was paying . 25¢ a minute for service? Boy am I ever grateful for Q Link now.

2 years ago

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Bella Mee Mobile, AL

I'm thankful that Lord Jesus blessed the company to have an affordable service with the type of bundle plan that I'm currently receiving it is such a wonderful help to me and I am satisfied with my services and the customer service that has been provided .

2 years ago

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Bonnie Hoff San Francisco, CA

It was easy and pain free. For free service it works great! IM impressed with the signal strength , My paid phone service did not work as well as Q Link wireless service does. I'm grateful for the service offered to me through QLink Wireless. Great Job Guys keep up the good work. I tell everyone about My QLink Wireless Service and how much better it is than my old provider. Especially when they are telling about their current provider and how crapy the service is. . Thank You QLink Wireless.

2 years ago

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Bradly Wolkis Phoenix, AZ

Hello, I am new to Qlink. Although hoping for the best, I didn’t know what to except. You see, I had Safelink for many years and it it was nothing but problems and issues over & over, time & time again. I finally gave up on them and I’m so glad I did. Qlink has been nothing but simple, easy and never a problem. NEVER!! So anyone looking for this type of program would be wise to give Qlink a try. I believe you will not be disappointed. Thank You Qlink

2 years ago Edited March 2, 2022

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Sherri Graves Milwaukee, WI

Everything is good the only issue is they say no charge to upgrade to the new network but then tells me you need to purchase a new phone because mine will not work even though I replaced it only 2 years ago. I am on this program due to being low income so this is a hardship on people like me. But they do provide free services all of which are great.

2 years ago Edited March 8, 2022

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Becky Reeves Austin, TX

As far as service goes that's great, however my phone I paid for doesn't work. I have called to explain the problem & all I get is "well sorry you should of called before 30 days" I was surprised at this because the phone did not start acting up during that time. I can not make calls without it hanging up while I am talking, or it slow to respond to ring or I am not able to answer. I am financially not able to purchase a new phone so I get your refurbished ones.

2 years ago

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Harold Learned Chicago, IL

I have had qlink for several years now an not had really any issues...was even offered a tablet for free they say after receiving it they wanted 10.01 for something an it was not able to put a sim card in it couldnt get my. service really really slow with Wi-Fi and broke in a week cracking the screen what the code is hers I have received from you and got actually expected something a little bit better

2 years ago

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vard meyer Douglasville, GA

I appreciate our gov't allowing me to have this phone service. reception is poor at and in my apt. but having this phone has made a difference in my life. I have learned to navigate my way through towns with maps app, and even program the phone into car stereo.

2 years ago

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Just Ask Fred Moving helpers Fort Worth, TX

What I like best about Q Link is that it is free, and you can use your own phone. y ou also have the choice to keep your own number, or choose another one. They also offer other phones and extra data if you need it. the only difference to the extra things you want .....is that it's at a extremely low price. I would / am telling Q Link to a lot of people.

2 years ago

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Pamela Chapman Delaware, OH

Over all I've had good service. I have trouble with trying to do the instructions to activate new phones and other things like that. I'm embarrassed to call for tech support because I can't figure it out and that's on me. I've always be given the best service and help and the patience to hang with me to go through each and every step to get it done. So pass a special thank you to all of you that help me get my sanity back.

2 years ago

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Detris Marks Houston, TX

Since I've been with quickly koalas I cannot even download no music on my phone I can't download no games on my phone I end up pushing up another phone because the oven went out now this new one is not doing what it's supposed to do you can't download no music no games no Facebook no nothing

2 years ago Edited February 7, 2022

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Lenora Jordan Atlanta, GA

I love Q Link's service. My complaint is with my cell phone purchase. I purchased the least expensive phone and the battery failed a few week after receiving it. The warranty didnt cover batteries and I couldn't find the correct model. In the mean time, due to financial hardship, I can't afford a new phone right away. Q Link extended my service.

2 years ago

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Terry Sanford Xenia, OH

It took forever to get my phone after it was stolen I had to use my own there was some misunderstandings. No complaints after that it works great but I had to pay my bill $50 a month for about 8 months kind of set me back but the service has been great thank you thank you very much

2 years ago

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Nichole Fontana New Port Richey, FL

I like that I have phone service plan that is free cuz it's one less bill I have to stress over every month, so thank you for that! The thing I disliked about it was that I had to activate my service in another state cuz I was away so my friend shipped it to me in Georgia and I had the worst time trying to activate the phone to begin with & then when I finally did get it up and running the signal was awful all around!! 🤬

2 years ago

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Felicia Docgrand Youngstown, OH

I'm just glad to have it and to know that I can get in touch with my doctors and my children if it wasn't for this program I would really be out of communication with everyone having q Link wireless makes me feel a little bit more secure knowing that I could call for help even if I needed it thank you

2 years ago

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Pamela Pinney Girard, PA

What I like best is the services I receive and how good they keep me updated on my plan, usage, etc. What I don't like is customer service, but the last few times its been better. Actually the last time I had to talk to someone it was the best experience i had with the anyone from Q-Link. I think it is harder than it should be to get signed up and approved for the government program. I had problems and I've had to help others seniors apply and it's always been the same.

2 years ago

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Mary Bowling Fairfield, OH

I had to buy a new phone in order to use the new sim card which didn't make me very happy. Every time I called customer service I would have a long wait and then end up getting disconnected when I tried using the sim card in my old phone. So I ended up paying $200 for a new phone from you guys after I had bought my old phone from you guys not that long ago maybe a year. Instructions for anything are never informative enough. I didn't receive any instructions for my new phone on how to use its features or anything.

2 years ago

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Vicki Dawson Spartanburg, SC

I was very upset bc it took 2 months for you to send my new sims card so I had no phone for months.I also ordered a tablet n it worked for two days n quit.I’d like to return it n get my money back or a tablet that works!!Other than that I’m very happy with my service n even better it’s free n helps a lot bc I’m disabled n don’t have a lot of money n not having a phone bill saves me a lot so that I can use it on my power bill since it’s been so cold n I have no heat I have to use propane.Thanks a lot for your help…

2 years ago

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Kendra Booth Heyworth, IL

I love that I can look for jobs for free online and stay in contact w/ my family w/o having to worry about a big bill I can't pay or afford coming up, then your sitting w/o a phone & can't make emergency phone calls, get job call backs, talk w/ the family, or anything, cuz of something that's out of your control. Bills/inflation is ridiculously high now. I can't afford a phone bill. W/o Qlink, I don't know what I'd do... I have no complaints. If I had 2 choose 1, it would be the fact that my wifi calling doesn't work, & I have 0 service inside my house. So wish that would get fixed. Thank You!!!

1 year ago

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Jessica Pueblo, CO

What I like best about QLink is the service is pretty good I never have any problems with dropped calls or bad connections and the customer service is very friendly The only issue I have with Q link is data this morning I got an email saying I needed to make a call or use my phone or it would be shut off and I use my phone every day all day so I'm not sure why I got that email when I called they said I was fine and still had data but I had been out of data for a few weeks so I'm not sure what is going there other than that Qlink has been the best service so far I have had for the Government free service I appreciate it because times are very hard right now Income is very low next to zero and my health has been very bad so to not have to pay or worry about your phone getting shut off for non payment is a relief!!

1 year ago

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Teresa Combis Seattle, WA

Free and I get usage statements. I like that because the free phone is used by my 13 yr old daughter.

4 months ago

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David W “Davyboy” Ulbrich Sr Milwaukee, WI

I just signed up to Q-Link and there only sending me a Sim card how do i get a new phone from them the phone I just purchased the Magnet is a piece of junk

5 months ago

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Gabriel Hollen

I got the SIM card In about a week from ordering it. I installed it and activated it and was making a phone call in less than 2 minutes.

6 months ago

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Constance Belinda Murphy Charlotte, NC

It's the best service I have ever had that's from the government. Without it I wouldn't even have a phone.thank you so much!

8 months ago

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Okasan Willis Auburn, NY

phone is not able to write messages, they must be spoken. Otherwise a very reliable phone and service. Helpful people in customer service is a plus as well :)

8 months ago Edited July 5, 2023

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Harold Green Springfield, OH

Qlinkwireless was there for me from my first experience and two years later, their expertise was there again for my assistance.

8 months ago

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Joann M York, PA

I feel my unlimited data only works good for the first 5 gigabytes then slows down where I can't view videos or watch my shows. Everything else is good.

8 months ago

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Christmaz Evez Chilhowie, VA

I was really needing a phone, QLink Wireless sent me a SIM card instead. I ended up buying an old phone off of a friend & installed my new SIM card in it & it works perfectly!

9 months ago

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Jeannie Johnson Tucson, AZ

I love my phone thanks for sending it to me . I find it slow to download anything or open apps. but it’s still worth it because now at least I have a phone I don’t have to pay for.

9 months ago

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Angela Breeden GA

It's ok but don't understand why I have to turn my phone on an off every first of the month an don't understand why I have to reset my sims card once a month but any how thanks for your service

9 months ago

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Cristina Ramos Dumas, TX

Only issue I’ve had is phone’s I’ve had to purchase act up to quickly.Usually I feel I should get a freezer phone as long as I’ve been with Qlink and a purchasing customer.

9 months ago

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Hennessy HERSHEYBAR (Man of Valor) Baltimore, MD

I only give three stars is because I don't get the full amount of Gig that I suppose to receive each month and went I connect to my internet to try to do my school work my gig still are used and even when I turn off my mobile data

9 months ago

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Robert Deweese Chicago, IL

I have been enjoying your service since 2016 I can't complain much you've been keeping me going all this time without any problems thank you very much for the service that I have been receiving

9 months ago

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dana tomlin

Only thing I would change is an upgrade on phones , I have I phone 7 and it’s dieing. And maybe offer home internet. Other then that keep up the good work

9 months ago

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Tonya Boyd Clinton, AR

I have never been so frustrated, nor had my time wasted in this manner. The simple easy approach to hanging your number over is a scam and I've wasted in the double more than 8 hours of my time. And the best and worst thing is how it kept repeating while on hold for hours how very it was to switch your number. My carrier unlocked my phone and provived a transfer code and sent me a few goodbye emails and texts but q-link kept saying there was a problem with my zip code when the activating directions say nothing about a zip code soi go to my current carrier and q-link and they both have matching zip codes for me. So I go to chat online with someone and they said I needed to call the customer service number so...tell me what they are there for?to waste your time of selling them the problem only to be redirected again so I call the number and they say my wait time is 80 minutes....yeah I said that right. I have now been on hold 2 hours and 30mimutes and they still say I have 78 minute hold time so I'm there world 1 minute equals one hour and they keep repeating how easy this is supposed to be I'm done.. finding another company. I was supposed to have my number switched over by midnight tonight and after 3 days total and no results my service ends at midnight with no switch over. So I with pay for my service plan again which I don't have or I wouldn't be writing this review in the first place or lose my number. How messed up is that when it's there error and my time nothing but wasted too frustrated to continue in arkansas ...

10 months ago

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Lynn Nicholson Indianapolis, IN

I'm happy to have my service back I don't like the other company I had q link is my first choice and the other company assurance their service was awful glad to get q link back thanks

10 months ago Edited May 10, 2023

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Terrie Townsend Haleyville, AL

I had to pay $39.00 for thos phone and u am very disappointed with it. I do not like this hot pepper Serrano phone. I need to upgrade my phone. That is why I am only giving g 3 stars. I would give 5 on the service bit the phone is undeserving g of 5 stars.

10 months ago

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Linda Scranton, PA

Would have given 5 stars but phone I purchased through Qlink is poor at best. Need to another phone but can't afford one at this time. Only have current phone since February 2022. Otherwise, I am please with Qlink.

10 months ago

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Debra Royal Paris, TX

The ringer turns it self off. Text messages sometimes come and sometimes they don't. But, it has worked in all emergency calls. And for the price I'm not complaining. Thank you for keeping me mostly connected.

10 months ago

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Rielle Bonds Seattle, WA

Q-Link is 100% necessary to help people who are low income to find jobs, get connected with their communities, and build all aspects of their life. Thank you Q-Link!

10 months ago

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Julia Harris Richmond, VA

I can take my phone with me wherever I go. Because it has the internet. I would usually have to leave my phone at home because I didn't have the internet anywhere else but at home. I really love this phone.

10 months ago

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Dorian Waddoups Sacramento, CA

I like the no adds that. Came with other carriers. Service is excellent and if you have a question you can actually talk to a person instead of a robot

10 months ago

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William Pate Chicago, IL

My Q Link wireless always has a good signal and is reliable and ready for the times I need service without fail. I thank God for Q Link wireless. Without them I don't know what I would do.

10 months ago

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Darlahh L. San Antonio, TX

It’s ok if u stay within ur minutes. If not then thts when it suks cuz it slows down all the way but ty for this it keeps me up n running in my everyday life cuz now days u can’t live w/out a phone what so ever

10 months ago

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Ivan Klimov

I can't bring my phone to you guys. But otherwise, the service is great and the internet as well, this has been a great lifesaver, and it has given be a huge boost in revenue by allowing me to work using apps.

10 months ago