Name: Q Link Wireless
Rating: 4.0

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Curtis Knight Bellingham, WA

Your telephone service is great - Your customer service is not - you sent me a new phone (Thank you very much for that) but I can barely use it and there is no one on your side of the equation to help me understand how to use it - i've had it for about a year and still cannot access my voicemail - additionally, i would have bought a better phone, one more suited to my needs, if you gave me a way to do that - but you don't - i'm legally blind - i can still navigate my way around the world and manage, with work, all three categories of communication devices (tablet, laptop & "some" phones) when educated on their operation (I'm sending this to you from my laptop with no assistance required) - But I need some help with the last phone you sent me or the ability to purchase a phone that meets my needs - you won't provide either of those services - i would think your specific clientele needs access those phones and services - hope this wasn't a waste of everyone's time

5 months ago

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Keicha Peak Charlotte, NC

I enjoy knowing I have a phone I don't have to worry about my service's being cut off because it's free. I appreciate Q link for making it convenient for me with the info and offers online. I am grateful to have access in case of emergencies or to use as needed.

5 months ago

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Gilbert Bonilla New York, NY

If it wasn't for this government assistance program I wouldn't have known what else to do after not only losing a loved one but a job you worked for nearly five years to come to an end, based on closure. Then a friend introduced me to this Government Subsidy called Qlink. Qlink have been the savior that I was looking for, and guess what? It connected me to a whole new level of freedom. With Qlink I found another Job and a great service of this Government Assistance program for free. Yes, you heard me right. Free!!! I recommend this to anyone who needs it to stay connected rather w/your loved or just surfing the internet with your new Government phone 📱 with Qlink...Trust me you won't regret it & plus, you don't have to pay anything other than you just utilize it for once a month call or texting in order to maintain your services. So go ahead and try it. You have nothing to lose but you definitely gain a good service w/Qlink...Thank you Qlink for your Service.

6 months ago Edited October 6, 2022

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Catherine pearson Brooklyn, NY

Most of all I like and I don’t have to pay your phone bill second of all I don’t have unwanted calls coming in all the time day and night no one bothers me anymore with un on calls I enjoy the service I have except for room to board where I’m at now I only have two bars but I have a good service it’s for is getting through to people I can dial in and out good Everyone that I’ve talk to with the company is great good representatives is in good good service stare I think I’m going to be well satisfied with it I wish that I could get Internet through yo and it may not cost me that would be wonderful just that he gets the hint

6 months ago

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Anita Fankhanel Houston, TX

I have had my QLink Wireless Lifeline phone since 2018. For the most part service has always been sufficient and at no charge to me. I am still able to have this Lifeline phone service through QLink Wireless as I am in a very low fixed income since having to retire early in order to obtain my SSA retirement income which is below the poverty level pretty much and I am 62 years of age which also qualifies me for EBT SNAP Food Stamp program. This is another government state program that provides me with extra income by allowing me to be eligible for food stamps for consumable food items only. There was an issue when I needed a replacement phone and there was a chip shortage in Chine which delayed me getting a replacement phone which I had to purchase. I have also experienced homelessness since 2018 and during COVID-19. I was living in my car for quite sometime until it was repossessed on February 13, 2020. The mobile phone provides me with urgently needed access to calling 911 in case I have to contact them for a dire emergency. There have been times when I was without a cell phone at all as I was waiting for funds or to purchase a replacement phone as needed to survive in this jungle of survival of the fittest. I am still homeless and without anytype of housing. Even the Houston Coalition for the Homeless denied me a place to live because in the end they said I needed to have a steady income to be considered for the program. Yet others were approved for the same housing for free for extended periods of time and had no income at all. I am also disabled and currently going through that long process of being approved for disability SSA benefits in addition to early retirement income that I qualified for when I turned 62 on February 24, 2022. It took another 90 plus days to be approved and got three months of retirement income in June, since they also make you wait 30 days in the beginning after my online application was completed and received and pending review after that. I do not pay for my service, I get free talk, text and data. I only have to pay for replacement phones since the original phone stopped working do to moisture getting into the and the battery would no longer work.

7 months ago

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Trina Columbus, TX

Q Link Wireless is the best, honestly. My father in law was going on and on about his new phone company and he won't have to pay a dime so it got me interested, got approved instantly and I've now had that line with Q Link since early 2021, the ONLY thing I could complain about, and still annoyed with, is that if I qualify for the sim card with free data then I also qualified for the pad, and if I remember correctly; I had filled out another form for it and submitted it back and have never received. Would have been better to not offer the pad, if I wasn't going to actually receive one... Other than that, I LOVE THIS COMPANY!!!

7 months ago

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Daniel Blaker Sr. Bensalem, PA

I am overall very satisfied with being a customer at Q Link Wireless. I only had 2 or 3 times that I had to call customer service for an issue I had and only once spent a long time on hold waiting for a representative but was taken care of professionally Now I have always had an issue with the phone that was given to me because its slow , can not do updates , can only download 1 game from google play and half the time when I try to play the game it closes out on me so I'm constantly restarting the phone and try to only just use to make a call or text., can not hear the ring tone or when I can it is a quick few beeps\rings and not enough to realize the phone went off. Now the phone is broken and do not have money for a replacement phone hence the reason why I got the phone in the first place. i have a phone that is compatible but trac phone ( which is a provider for the government-free phone ) won't unlock the network so I can use it so I'm stuck with no phone. The only thing I can do now is to terminate from Q Link Wireless find another place that offers the free phone deal and sign up with them , perhaps Safe Link Wireless I think they are one?

7 months ago

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cathy beasley Livingston, TN

I've just had the service for almost a month. I have 1 complaint my service where I live and around me isnt really good. It takes a very long time to pull up anything using data . I'm not sure why. Getting signed up and talking thru with customer service really went to great lengths on helping me. Customer service is great thru Qlink. They do as they say they are there to help.

7 months ago Edited August 3, 2022

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Zsa Zsa Floyd Seattle, WA

It was a great service I had it for a long time for some reason all of a sudden it stopped and there's a glitch in the program and try to get back through couldn't get through on the website finally something happened where I did get through on the website it's difficult once you're on it and then you get turned off I had to buy a new phone because they sent me a chip but it was for 5G phone and the phone that I have from them was not compatible said to buy a new phone once I got the new phone though everything worked fine and everything's been swell and a new phone was reasonably priced you know you had your choice of how much you wanted to pay so I got a smartphone mid-range. I think it's as well option it helped when I really needed it

7 months ago

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Madelyn Marquiss Seattle, WA

I am a 37 year old woman who has worked since I was 15 & am a hard worker but recently became unable to work do to a couple disabilities so being unemployed made it extremely hard to keep a phone or really have one at all & thank goodness for company's like Q-link who make it possible for citizens like me to have a trusted lifeline!! Thank you for everyone at Q-link who makes this possible for us & I don't know what I would do without this program & I am truly great full for everything including data being unlimited!!! I use my phone alot & don't really have access to WiFi so it meant alot to me when they changed it to unlimited data!!! Only thing I don't like is that finding an affordable unlocked phone was kinda a hassle for me & I wish it were a little easier to qualify for it cause it was a lot of requirements & hoops to jump through like having to be on some sort of state assistance etc to be eligible wich was harder for me than I thought but still appreciate it & I will be sad when the unlimited data is over but otherwise Keep up the great work Q-link & Thank You So Much for making it possible to have a free service! -Maddy M.

8 months ago

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Jennifer Hullender Chicago, IL

I like that it's free unlimited text talk and data that's great I love it so much thank you

2 weeks ago

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tina olsen MA

The only thing I don't understand is why I cannot use my link tablet and why we cannot get data for it

3 weeks ago

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Ghelensmith Smith Phoenix, AZ

I'm really pleased with Qlink I'm enjoying my phone so much more I'd recommend Qlink for all who need it

4 weeks ago

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Karen Lubawski Pittsburgh, PA

I always have minutes I'm always able to use my phone that's what's so great about q Link

4 weeks ago

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Kenneth Vanzandt Greenwood, MS

Qlink service here where I am located right now works just as good as any paid contract or any service out there.

4 weeks ago

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Juan Ramirez Baltimore, MD

I like the internet speed is good and the calls never cut off or drop off overall is a good service

4 weeks ago

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David

I just love the service but I am in need of a new phone due that I have a cracked screen and my memory is all used up

4 weeks ago

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mark thomas Merced, CA

service is better than my last free carrier I get all my calls now . all I need now is a phone from you guys

4 weeks ago

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Phillip D. Craig J.r. Los Angeles, CA

So far so good was easy to get my number transferred and keeping my old number I love that plus I got good service thank you Q Link

4 weeks ago

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John Nocito Indianapolis, IN

Q-link has been a great help with any and all questions that I've had about my accounts. Thank you Q-link.

4 weeks ago

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Isabel Esquivias Los Angeles, CA

I love blink wireless.... It's easy fast and they're always there to help u step by step.

4 weeks ago

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Chad Crist Chicago, IL

The service and my order got here quick and I need to report my tablet and new phone stolen

4 weeks ago

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LaQuesta Princess Freeman Grand Prairie, TX

I like the service but customer service sucks because you can barely speak to anyone through the automated service.

4 weeks ago

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Michael Adrian Corpus Christi, TX

I really don’t know what to say. Everything been working real well excellent service. Thank you.

4 weeks ago

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The Cross Family Detroit, MI

Best internet best phone services best customer services would highly recommend them

4 weeks ago

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Alyssa Hicks Springfield, MO

It's ok . I guess if anything the issues i have had is more along the lines of my phone issues not the provider .

4 weeks ago

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Kieran Wallace Clear Lake, MN

FREE SERVICE IS A WONDERFUL THING. THE ONLY THING THATS IS A NEGATIVE IS THE SERVICE RECEPTION IS NOT THE BEST.

4 weeks ago

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Quada Gibbs New York, NY

It’s a very good service and have very good reception when outside and in the house.

4 weeks ago

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Valarie Carmouche

It is ok works in certain areas just like any other phone. Only thing is wanted to buy another phone an wouldn’t work in any other one

4 weeks ago

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Diana Curran Wilmington, MA

Love it, switched to QLink from Verizon wireless that I was paying $60 per month for and didn’t know I qualified for this as I work but I applied for food stamps and I got approved— they raised the limits so try again if you got denied before. I qualified for $75 per month as I work but heck it will help. That alone qualified me so even if you work full time you may qualify for a free cell phone. I am so glad I did as I am saving $60 per month. They use T-Mobile network and I have not had any issues at all. I use my phone a lot and I am loving being able to keep my data on I used to keep my data off and connect to WiFi all now u still connect when I can but don’t have to worry about having data in my car anymore.

9 months ago

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Paybacksabish Kkkk Snow Hill, NC

My experience with Q-link wierless has been pretty good! I had my doubts at first based off some of the reviews I had read. 😬 But I decided to give them a shot anyway, and boy am I happy I did! *Ok rewind a little* So before Q-link I had verizon wierless, they are just to darn exspinsive, I mean who wants to pay that kind of money? Not me! I mean at one point they had me paying like $20 bucks for adding 3 extra gigs of data when I run out! That's ridiculous! Especially, when companies like Q-link are offering the same thing, but for cheaper? And well, being a single mom I have to save and cut cost when possible and Qlink has allowed me to do just that! I'm saving a TON in my phone bill department now!I honestly can not even tell that I switched, the cell coverage is just as good (if not better), but don't take my word for it, head over to their site and check it out for yourself! You won't be disappointed! Just be sure to check out the coverage in your area first!

10 months ago Edited May 9, 2022

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Carlito Wayz New York, NY

In the beginning of my service with Qlink was not much of satisfaction but I believe it was from my part of fault due to receiving personal negative news which had nothing to do with Qlinks representing its service so overall I could say that they are very great from their signals, their call rating which I never had any issue with, their staff are good. And also their devices sold are at a great price. I recommend Qlink to any in search of a phone plan that is beneficial to them . And I can most guarantee that as a customer they will be appreciated with their service. Plus the phone that is at their possession can be used , and the phone number can still have or change, and the best of all their is no phone bill for an entire year. From a satistisfactioned customer ANDY D ....

10 months ago

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Aimee Wilcox Dallas, TX

Q-link has had pretty much the same coverage as the other National brands I have used. I was a long time customer for nearly 20 years to a major cell phone provider. Never late. Paid every month, until COVID. I called to speak with them. Explained I had lost my job, I just needed a little more time. Nothing. They “couldn’t” work with me at all the rep said. I was flabbergasted. The next few months as I struggled I started using the monthly plan phones lines. From one month to the next I had to change my number countless times because a friend here or there had a phone I could borrow a couple of weeks at a time. I struggled finding a job because the number I put on one resume wasn’t guaranteed to be my number the following week. Abs then I found Q-link. There to help me through this time of struggle I had found myself in and not only that but there with really good coverage as well. The only thing I can complain alot is obviously I’m not working so like a phone I struggled paying internet was an issue to, so I needed more internet work out being throttled. However, I still got internet so other than by mid month I was getting throttled, I still had internet and am grateful. So when that is still a huge blessing and not a negative, just felt like I should keep it real I guess.

10 months ago

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Christine Pieper Fond du Lac, WI

I agree with the concept of having this type of service for those of us that cannot afford to communicate unless we have this service. In my case, I know you want me to make more calls, but I CANNOT MAKE CALLS as I don't have a voice to talk with due to throat cancer. I text every day, but it never shows up on my statement. I have tried calling your company a couple of times, but I always get a foreign sounding person that has no idea what I am talking about--this is when I was trying to activate a new phone or something. I do have a machine I use to talk with, but it is very unreliable, so I don't use it on the phone unless necessary. Overall I'd say you are a good company though.

11 months ago Edited June 1, 2022

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David Drake Shelbyville, IN

In the last few months as you guys didn't upgrade plus I traded the phone for a different thing and you gave me a little SD card I think they call it everything has been working great I don't talk in the phone a whole lot but when I do I'm glad it's there I use it for emergency as a say it's a lifeline phone I usually don't call to talk to just to talk if I call it's to make a important call or to call a doctor or to call for help or to call to order something that I gotta have as medicine a lot of people takes advantage of the phones but I try to do what I can to not run up a bunch of minutes better it's t The lifeline phonr

11 months ago

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Brenda Peters San Antonio, TX

you all are very good on letting me know when my mitunes are on my phone i thank you all very much

1 month ago

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Goya Camacho Chicago, IL

The people are great with trouble shooting a problems with the service. Very good phone communication skills.

1 month ago

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Thomasena Holland Washington, DC

The phone service is slow loading, Crashes, freezes & Stops working. I ca be on a app and it will do this are trying to answer my cell and by the time I answer person hangs up. HELP!!!

1 month ago

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Richard Pifher Portland, OR

I can not make calls or recieve calls it goes to voice mail which I can't access either . Making calls it just hangs up on me .. rest of service great

1 month ago

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Lela High Sainte Genevieve, MO

I like the service but I'm supposed to get a free phone and tablet but it's so difficult trying to figure out how to pay to receive it and no details any where

1 month ago

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Tammy Graham Lawrenceville, GA

I like the fact that your give us the notification about our service and, also that your helping family's

1 month ago

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K Mason (Grammote) Baraboo, WI

I like having access to the internet ...I would rather have the fun page be my phone and app page then adds or news.... Thank you , Karen

1 month ago

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Lourdes Putz Kissimmee, FL

I use my phone primarily for emergencies, but I also control my hearing aides with my phone. Great service

1 month ago

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Bonifacia Polanco The Bronx, NY

I am very satisfied with my service. I have enough minutes, but my internet isn’t that much, but it’s helpful. I call my husband and my kids.

1 month ago

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Dennis Davis Greeneville, TN

Tech support doesn't seem to understand that I'm not really tech savvy so I can't speak the same language they do but I try

1 month ago

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Tony's Babygirl Staton MO

Like that it is a benefit to help out individuals who are on a low income and can't afford service..keep up the good help!!

1 month ago Edited February 1, 2023

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Misty Hall Salt Lake City, UT

I live QLink to a point... There are a couple of spots where I lose service and there's no mobile hot spot... Other than that, I love QLink!

1 month ago

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Joanie Parks Sackets Harbor, NY

I like the opportunity to have the service every month but its very slow and cuts out in our area. But thank you for the opportunity.

1 month ago Edited March 1, 2023

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John Hause Seattle, WA

The service is ok. However i continue to get messages saying i have not used any of my talk of text minutes or data. Im told i have unlimited but if i use too mush data i am cut off completely.

2 months ago

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Lee Osborne Atlanta, GA

I am very pleased with QLink services, at first i had difficulty but it may have been from my own doing, but i have great service now

2 months ago