Name: Q Link Wireless
Rating: 3.5

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Sandra Nonprasit

Good service an benefits an transformation of transferring of your phone number.. would recommend to others but there tablet service is not to good because you can not use it without a wifi connection so in the tablet service I would rate it at 8 thumbs down an they still charge you $10.01 without no service on it so yeah not good on the tablet part...

2 years ago

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Sarah Montgomery

My experience so far has been good. I’ve tried several different phone services, but I think QLink is the most successful one for me. My calls all go through. I get great reception. I don’t miss out on important calls anymore. The only thing I wish they had was a hotspot. I think otherwise it’s a great company.

2 years ago Edited April 4, 2022

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Walter Mruk West Warwick, RI

Hello there I'm getting used to the way the phone 📱 works and how to use the apps. I have excellent clear phone service when I use the phone and using the internet is very good... it's taking a while to get use to it ,at 71 but it's very good 🙂

2 years ago

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Paul Cassell Martinsville, VA

As a new customer of Qlink wireless, I have to say so far I have no problems with my phone or service, it was quick and easy to set it up. Mobile data is fast,no dropped calls with awesome reception in my area. I do and will continue to recommend Q link to all my friends and family.

2 years ago Edited March 15, 2022

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Kelly Wright IL

The only problem i had was when i upgraded sim to unlimited they made me change my phone number and i didn't want that n then finally they told me to give it 24 hours n then it should change back n it never did and i called multiple times.

2 years ago

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Paul Sperling

Well, i had gotten a sim card in the mail. Two weeks later i had gotten a tablet. Im late on my tablet payment and my service is still on. Thank you. However my tablet waß stolen and i do not have a phone to put my simcard in.

2 years ago Edited March 7, 2022

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Gocha demo from heaven Xxx Owosso, MI

The phone I have ordered from you which was the cheapest one there was is not working very well it's very very slow it doesn't always show up when somebody calls me I'm not sure if I'm doing something wrong or not but I would really really like to upgrade to the smartphone for $34 and some cents but I cannot do that until April I mean I'm sorry August

2 years ago Edited July 7, 2022

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Teresa Wright Connally Memphis, TN

The phone that I paid for to get Qlink $20 wont keep a charge & it always will flip to the main screen while your trying to use the phone Half the time. Can’t get it to hang up half the time. Wasn’t worth $20. Other than that I can’t complain

2 years ago

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bobby weiss Manchester, KY

for the most part ive had good service from you guys ,but when you changed over to tmobile service provider i had bad reception for several months but now reception is much better. i am currently using the nuu A6L-G it has a few issues but has been fairly durable for the time ive had it.

2 years ago

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Randall CASWELL Philadelphia, PA

Cannot beat the price. I have service issues from my apartment. Not a problem our roof is covered with two layers of asphalt shingles with metal over them. We also have solar panels on roof it does not surprise me but we all have this problem here. Overall good service

2 years ago

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Patricia Caussade Bowie, MD

Your representatives are very courteous and will help you when needed. The reason that I said good and not great is because I bought a phone through you all and I am having problems with it. If I leave it alone for a time it will finally work itself right.

2 years ago

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tony pulgado Seattle, WA

With all this unbelievable things happening all over!? Qlink wireless 'bout the only good stuff I don't mind to have even my device sure Roaming a lot and also getting slow signal still from supposedly 5G just can't complain w/ all free services I get. Thanks anyway!

2 years ago Edited April 4, 2022

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Jaimie Edwards Elk City, OK

My experience has been pretty good overall. I can not recall of too many problems however the tablets the government sent out were cheap and not even worth the $10.00 they ask you to pay for them. Other than that no problems.¿

2 years ago

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Carol Lewis Valparaiso, IN

I really am so appreciative of the plan because it gives people like me a chance to keep their necessary services when money is at a place where we live day by day. I'm trying to learn how to connect and use my tablet. I'm so excited to have it. My grandson is going to come over and help me get it going. Thank you so much.

2 years ago

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Laurie Rogers Punta Gorda, FL

I feel blessed to have a phone that's free. The only thing I didn't like was that I had to pay for the phone and even though it was cheap it's made very cheap. I wish I could have been a better phone. Other than that I'm quite satisfied with the q Link

2 years ago

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Leah North Versailles, PA

Not bad service, I have a crappy old phone and I still get good service everywhere. I always have problems with the hot spot tho, and I'm also being charged for a tablet that was never received. But all in all.. it's great for being free!

2 years ago

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Joe C.

I live in a very rural area and still get a signal. Most of the time it's only 1 or 2 bars but in an emergency that is all you need. I am waiting for them to go 5G I hope that it will be soon. I can't wait for my new sim card.

2 years ago Edited March 1, 2022

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Angie Bieze Mableton, GA

I have had very little problems with my service. The only thing that was an issue was on hold when I called for the issues I was having when I bought a phone from you and updating it. Over all this has been a good service for me. Thank you

2 years ago

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Melissa Samoraj Miami, FL

My only issue is that incoming calls don't always come through. This has made me miss some pretty important phone calls, especially when voice mail doesn't even notify me. Other than that the service is great. It definitely has helped get me through the pandemic.

2 years ago Edited March 2, 2022

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Jay Marley Manassas, VA

I received a tablet instead of a phone, it’s a little slow & doesn't have much memory but it’s a nice tablet other than those two small issues, I believe it’s jus slow because there’s not much space on it. With a memory card inserted it’s a little better im still trying to figure out how to set up the txt and calling (@ least tha txt).

2 years ago

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Sierra Raymond Baltimore, MD

U send out emails updating me about my plan and account all my options it's a great reminder and communication is the key factor for most so I appreciate any contact I have had 2ith your staff

2 years ago

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Rosie Ward Loveland, OH

Well at 1st I liked Qlink and referring them to family and friends was because they had the best phones for free ,way better then safelink and assurance, qlink smartphones were more up to date ,now it just seems more nicer ,and the Sims r a variety fit any phone u chose to use IPhone ,or android

2 years ago

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Matthew Susee Renton, WA

I’m a firm believer that beggars cannot be choosers. This is really good service for free and my hat is off to you. This is the lowest point in my life and it will take a year or so to get back in my feet. This phone has saved my butt, because without it I couldn’t apply for jobs.

2 years ago

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Deanna my MVP Seattle, WA

I am just so grateful to have a Phone that works mostly anywhere, it took a while to get Qlink up on the Highline. . Long car driving was terrifying for me after my accident in 2005. Haven’t had a phone for over a year. . So Thank you!

2 years ago

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Darci St.Pierre NH

dont have service in Can Buren Maine is the only issue I have due to the fact i have a child that lives there. Overall pretty good service cant complain when its free I appreciate it and its rather helpful considering i dont have an income

2 years ago

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Donald Roby Virginia Beach, VA

I like that I don't have to pay for overpriced cell service and I'm over the moon that my taxes pay for my service. But the call quality is downright awful. I've tried to find out if it's the phone I have or Qlink itself, but I can barely make or receive phone calls. I was promised it would be fixed once the towers were maintenance last year. I still can barely make or receive phone calls. I have a Nokia G20 4G LTE which is compatible for the service and receives data and texts just fine. Just the awful calling service.

2 years ago

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Rafael Salazar Plano, TX

Q Link wireless customer service from the beginning was excellent understanding explanatory on details helping me troubleshoot any problems that I have with the cooling cell phones and among other issues and sympathize with the tires of my need

2 years ago

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Jacqui Bopp Bedford, PA

They've been a good company since i switched from assurance wireless.. had a few hiccups but that happens and customer service has been polite and helpful and been able to resolve the few issues without a problem so far

2 years ago

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Harry J. Mack Houston, TX

They don't stand by what they say. At first they were supposed to furnish New smart phone and New sim card but when it came down to the final ending they renigged and only sent Free Sim card and I had to pay for New phone even though my phone was less than a year old but it wasn't compatible with your new system. Which I didn't think was fair since I had to pay for 2 phones in a year. It was not my fault the old phone didn't work. I shouldn't have had to pay for the new one. HJMACK

2 years ago

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CHEEK First Goldsboro, NC

I love the service however incoming calls sometimes go directly to voicemail without ringing and I have yet to be able to connect to wifi calling. I'm confident these small issues will work out eventually. Mostly stress free... thanks

2 years ago

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INCOGNITO Las Vegas, NV

I've been a customer of QLINK WIRELESS FOR ABOUT SOMETIME NOW. AND I THINK ITS A GOOD SERVICE. A FREE PHONE SERVICE WITH UNLIMITED TALK TEXT AND DATA. JUST THE FREE UNLIMITED IS JUST VERY USEFUL AND HELPFUL.

2 years ago Edited July 5, 2022

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susan

It was hard getting started with 6 hour wait times and finding a second phone to call about my qlink phone. I never received the promised tablet but I get texts to pay the copay of $10.01 which I will gladly do once I get the tablet. Thanks for a great service.

2 years ago

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Dinky Baltimore, MD

So far, this is really a decent service, for (FREE). Yes, the internet/phone is not optimal, but you do get a lot for (FREE). If things were better financially (NO) I would not choose this provider, but all in all I'm happy and Blessed. Thank you for helping me out in my time of need. God Bless

2 years ago

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Michael AllanBurt Denver, CO

I've always been pleased with the service. Had a few unfuturiate mishaps with a couple of phones. Easily able to get another phone just as good or better. Customer service Techs. Always helpful and polite. Friendly and fast. I'm greatful for the service would be very difficult taking care of my afairs without it. Thank QLink.

2 years ago

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Adam Watson Henderson, NV

Had trouble with sim but the service department sent me out a new one along with telling me how to get into my iPhone to give them the number that they needed. The only thing is the iPad that you gave out for free does not work all that good it is so slow. I’ve just gave up on it and use my phone.

2 years ago Edited April 4, 2022

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Barbara Edwards Milwaukee, WI

Qlink has been a life saver especially now that I'm retired and unable to work im still able to talk to family and friends during these pandemic times make appointments just to be able to stay in touch

2 years ago

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Teresa Lowry Columbus, OH

I purchased a smartphone in 2020 for 112.00 then you upgraded network and i had to buy a new phone but couldn't afford to. I bought the cheapest phone for 25.00 but it won't hold a charge and is super slow. Then I was sent a tablet and told to put sim card in the tablet but the sim card in phone is to small. Your customer service takes forever to get through to someone. Very frustrating

2 years ago

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Teresa Olliges Leopold, IN

QLink has been very good to work with. I don't have any costs associated with my plan & the service is good. I was with Verizon, and although I had good service with them also, QLink offered my same plan at no cost since I'm a Senior citizen & on a limited income. Thank you QLink!

2 years ago

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RAyneisha Apopka, FL

Good 😊 in the morning minutes on ur phone. Service experience and advice customer service support and advice. Qlink wireless charging case up for work. Tommorrow on ur phone

2 years ago Edited February 14, 2022

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lanette townsend Vero Beach, FL

I really like the fact that this plan allows us to have phone and data service at no cost. In these uncertain times, I'm relieved to know that our wireless bill is covered for now. Talking to family and friends is so important to us, and we are able to do this thanks to Q-link wireless.

2 years ago

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Jessica Cunningham Portsmouth, OH

I love my service with Q Link wireless! The biggest problem is that there is not a wide variety of cell phones to choose from, with that being said I feel that if there were better selections of cell phones the more customers you would have iv been told this by alot of my friends when I tell them to switch

2 years ago

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Gary Cotter Greenville, OH

I've had q link or a few years. I didn't like it at all.The phones they give you was of the cheapest quality. I bought a used good Motorola phone. that qualified for the byop program. And I havent Had any problems since

2 years ago

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Mike Denning West Chester, OH

Love the idea that it’s free to the less fortunate, but the verification part is kinda hard, I’m on Medicaid but I have no updated paperwork to prove it so I get noticed I’m getting cut off, that’s not very comforting. Needs to be a better way

2 years ago Edited August 1, 2022

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Michelle McCoy Baltimore, MD

I like the way you guys always refill my account on time. Q link always make sure that my information is correct and nothing has changed. I just have a problem speaking to someone about my phone lost. I don't like the fact that I have to buy a phone and it's a older phone.

2 years ago

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Dennis Schramm Bridgeport, OH

I still dont know why you dont tell your customers that there phone is glass..Ive never had a smart phone,Im 69 years old and I didnt know it was made of glass.. Gee,,Guess what happened... CHINESE JUNK!!! COST ME FOR 2 PHONES!!! THANK YOU!!!

2 years ago

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Lee Newman Kenton, OH

Original phone I was sent in the beginning was garbage Ordered a new and better phone which had issues after a few months Now can send and receive text messages but cannot make calls Only receive New sim card makes the phone useless

2 years ago

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Deb Strother

In my opinion Qlink is a very good choice for customers who are low income and are in need of cell phone service. Once service is set up they send you monthly statement. And the cell service is as good as your other service providers. The cell phones that they send are smart phones , but they are not that great.

4 years ago

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Bill Cicco Broken Arrow, OK

Whatever the issue/help I may need from Customer/Technical Services, I am always directed to the Web Site for support, despite the fact that the information available may not address the problem. Repeated attempts to convey, by email messaging, that a particular issue is not addressed sufficiently to resolve it, the email response is scripted text, directing me back to the web site that, once again, is insufficient to resolve the problem.

6 years ago

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Karen Nash

The phone service is great , I'm just having trouble with my phone ,the speaker don't work, I can here people ,they can't hear me

9 months ago

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Regina Phalange Boulder, CO

The call center is no help. You're lucky if they even understand you, and vice versa. If you ask for a supervisor, you just get stuck on eternal hold. If you send an email, you just get an automated response saying they received it. NO follow-up, EVER. The online chat is like talking to a defective robot that doesn't even read your messages. And the next business day after I had the nerve to complain, my phone stopped working. They claim that's a coincidence, but there's nothing they can do and I have no choice but to buy a new phone. They are OFF THE CHARTS SLEAZY.

10 months ago