Name: Gabb Wireless
Rating: 1.8

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Kathy Apopka, FL

It a very nice phone, only complaint is accessing music files is difficult

1 year ago

Reply from Gabb Wireless

We appreciate this feedback, thank you Kathy!

Jan. 19th, 2023

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Olinka Blevins Estero, FL

Very polite, knowledgeable and kind. Thank You

1 year ago Edited January 18, 2023

Reply from Gabb Wireless

Hi Olinka! Thank you for this!

Jan. 18th, 2023

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Monica Vargas Eagle Mountain, UT

Great customer service! Favorite device for my child.

1 year ago

Reply from Gabb Wireless

Thank you, Monica! We appreciate you!

Jan. 17th, 2023

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Amy Dumas

So helpful and didn’t give up until all was figured out!

1 year ago

Reply from Gabb Wireless

We love to hear this kind of feedback! We appreciate you, Amy!

Jan. 17th, 2023

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Kate Whitlock Corpus Christi, TX

Wonderful customer service. Sue was so kind and helpful!

1 year ago

Reply from Gabb Wireless

Thank you, Kate!

Jan. 17th, 2023

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Nadine Holden, MA

Barely gets service and can't use the music app I am PAYING FOR unless on wifi. This phone is terrible and I'm thinking I'm just going to switch.

1 year ago

Reply from Gabb Wireless

Hi Nadine, we are sincerely sorry to hear about these issues that you are having with your device and that you have not yet had these issues resolved. This doesn't sound normal for our devices, we would like to help get your device working the way it should for you! We want to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 11th, 2023

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David Nelson Lehi, UT

Respectful and responsive customer service.

1 year ago

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Francisco Crespo San Angelo, TX

The service is prompt. First time customer.

2 years ago

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Krissy Hedges Portland, OR

Friendly and honest great communication.

2 years ago

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Carissa Soriano League City, TX

Love the safe phone, no internet scariness.

3 years ago

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April Stowers Cape Coral, FL

Lucy was wonderful in answering my questions.

3 years ago

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Chris Fowler Long Beach, CA

Gabb has the BEST customer support !!! Thank you Gabb!

3 years ago

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Morgan Guyton Fayette, AL

Excellent customer service! Love their product as well!

3 years ago

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Hannah Herring, PA-C ,

3 years ago

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Tutu S Salt Lake City, UT

Their customer service is terrible!! I am extremely disappointed and I can’t wait to end the contract with them!

1 year ago

Reply from Gabb Wireless

Hi Tutu, we are sincerely sorry for this issue that you are having with our customer support! This does not sound normal for our support team, we would like to get a little more info into this situation to help make this right with you! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Aug. 14th, 2023

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Mike Higgins Appleton, WI

We had to purchase a new phone and the service was awful and what we were charged for made zero sense.

1 year ago

Reply from Gabb Wireless

Hi Mike! We are so sorry about this and we would like to make it right! We would like to personally look into this for you, we have reached out!

Jan. 26th, 2023

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Jose Luis Reygadas Dallas, TX

BAD EXPERIENCE WITH GABB WIRELESS. WATCH STOPPED WORKING AND CUSTOMER SERVICE WAR HARD TO WORK WITH.

1 year ago

Reply from Gabb Wireless

Hi Jose! We are very sorry to hear that your experience was so frustrating, we sincerely apologize and would have been happy to help you! We do see that you have canceled your account we are sad to see you go! We appreciate your feedback and are always looking for ways to improve!

Dec. 16th, 2022

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matt white

Awful service. No location. Never works.

8 months ago

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Amber Hodges

The worst customer service I’ve ever dealt with in my life. Not helpful and rude.

4 weeks ago

Reply from Gabb Wireless

Hey Amber! We are so sorry to hear this. We take pride in providing excellent customer support, and this is certainly not the standard of service we hope for. We would love to see how we could help make things right, and we have reached out to you directly.

Aug. 9th, 2024

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Reba Talavera Conroe, TX

Location service refreshes my child’s location maybe once every 2 weeks.

1 year ago

Reply from Gabb Wireless

Hi Reba, we are sincerely sorry to hear about this issue that you are having with your device's GPS feature! This does not sound normal for our devices, they should update with a new location every 10 minutes. We would like to help get this issue that you are experiencing resolved! We have reached out!

Aug. 11th, 2023

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Chris Cockrell Sarasota, FL

Poor service and customer support. High price for poor service

1 year ago

Reply from Gabb Wireless

Hi Chris, we are sincerely sorry for any issues that you had with our customer support and service! This does not sound normal for our team or service. We sincerely apologize for any frustration that was caused, we would love to get some more background into what has gone on to help make this right! We have reached out!

Feb. 13th, 2023

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toya montgomery Waxhaw, NC

Way too many kinks and it's very hard to get assistance

1 year ago

Reply from Gabb Wireless

Hi Toya! We're sorry to hear this! We would love to help with any issue you are having with your device. We apologize for any frustration in attempting to contact our Customer Support. We have several different support options available for customers including Live-Chat, Call-In, Email, and direct messaging us though our social media platforms. Again, we would love to help with any issue with your device! We have personally reached out!

Jan. 6th, 2023