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Gabb Wireless

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5.0

Overall Score

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Megan Smith Ogden, UT

Great live chat customer service with Jody S. Resolving our issue quickly. We love both our Gabb phone and watch!

2 years ago

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Casadee G Nixa, MO

Simple and easy to use. Safe for my young kid and provides the piece of mind needed while they are away from home.

2 years ago

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Shannon Bender Salt Lake City, UT

Great phone. I don't love the chat/customer service option, but for the price and reason for the phone, it's good enough.

2 years ago

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Lindsey Diediker Spanish Fork, UT

For some weird reason our account was frozen & we reached out to customer service & they helped immediately! Thank you Gabb wireless!

3 years ago

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A. Rose Beaumont, CA

Not only is this affordable, but the customer service is unreal! A wonderful company with a wonderful purpose!

3 years ago

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Brittany Shaw Abilene, TX

Awesome customer service! I always have enjoyed having a gabb service for my teenage son.

1 year ago

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Reply from Gabb Wireless

Hi Brittany! Thank you for this review!

Feb. 13th, 2023

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M V Kahului, HI

Annie was the best at helping me place my order and help me with my refer a friend discount!!!

1 year ago

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Reply from Gabb Wireless

We love to hear this! Thank you for the review!

Feb. 8th, 2023

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Chris Xeil Lyons Cincinnati, OH

Talking to live person, the representative was very friendly and completely addressed my needs.

1 year ago

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Reply from Gabb Wireless

Hi Chris! Thank you for letting us know about your positive experience with our amazing Customer Support! We're happy to have you as part of our Gabb family.

Jan. 30th, 2023

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Danielle Sansoucie Concord, NH

Friendly service. I like speaking to someone on the phone when I need help with something.

1 year ago

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Reply from Gabb Wireless

Thank you, Danielle! We appreciate you!

Jan. 25th, 2023

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Carrie Bustillos Des Moines, IA

I love that it’s possible for my child to have a phone that I know is keeping him safe.

1 year ago

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Reply from Gabb Wireless

Thank you for this review Carrie!

Jan. 19th, 2023

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Christine Chun

Awesome support, efficient and great communication. Resolved my issues and answered my questions.

1 year ago

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Reply from Gabb Wireless

Thank you for this review Christine!

Jan. 19th, 2023

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Etta Ross Dallas, TX

The customer service reps are ALWAYS patient, calm, friendly and extremely helpful.

1 year ago

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Reply from Gabb Wireless

Thank you, Etta!

Jan. 18th, 2023

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Denise & Matt howard Klamath Falls, OR

awesome awesome customer service! it makes a huge difference talking to someone in the US

1 year ago

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Reply from Gabb Wireless

Thank you, Denise & Matt!

Jan. 17th, 2023

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Mark Kakos Conroe, TX

We are on phone number 2 now. First phone bricked and the second phone suddenly lost connectivity to the mobile network. Customer service was terrible and technical support was terrible as well.

1 year ago

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Reply from Gabb Wireless

Hi Mark! We’re sorry you’re experiencing difficulties with your device! We hear you and can imagine how frustrating this must be. Our Customer Support works hard to troubleshoot and provide solutions to resolve any issue you might be seeing on your device. They were able to get a replacement device and now a replacement SIM card sent out to you on our fastest shipping to help with that network issue. We would love to personally look into this situation with you to activate the replacement SIM card and help with any further troubleshooting needed. We have reached out!

Jan. 9th, 2023

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Pedro Vasquez Holdings LLC Bloomfield, CT

Was a provider near a relative so went ahead and set them up with a reliable line.

1 year ago

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Reply from Gabb Wireless

Thank you, Pedro!

Dec. 16th, 2022

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Charlie T Pasadena, CA

The customer service is my favorite part about this company! Thank you so much for helping me!!

1 year ago

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Reply from Gabb Wireless

Thank you, Charlie! We love hearing this kind of feedback!

Dec. 19th, 2022

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Machelle L. Rexburg, ID

I chatted with Scarlet C., and she was wonderful at helping me get my issue fixed. 5 stars!

1 year ago

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Reply from Gabb Wireless

Thank you, Machelle! We appreciate you!

Dec. 21st, 2022

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Nicole Maddalone Schenectady, NY

Gabb is a fantastic company, helping parents and kids feels safe in such questioning times.

1 year ago

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Reply from Gabb Wireless

Thank you, Nicole!

Dec. 21st, 2022

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Kim Westford, MA

Tommy S was outstanding to work with and was very patient in helping me resolve a problem.

1 year ago

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Reply from Gabb Wireless

Thank you, Kim!

Dec. 21st, 2022

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Jacks Friend Riverton, UT

Great first phone for our kids. My sons voicemail has never worked but other than that, it's been a good phone.

2 years ago

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Janine Henson San Diego, CA

Customer service seems great but I haven't received my products yet since I just placed my order.

2 years ago

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Kirsten Quint Fairbanks Alameda, CA

Very easy to work with, great product, safe for my young teen, and excellent customer service.

2 years ago

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Karin Ramos Seattle, WA

I had some questions re their contract policy and the customer service representative was fast and efficient.

2 years ago

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Adam S Manassas, VA

Every question answered quickly. Minimal online wait for the chat. Customer service exceptional.

2 years ago

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Stephanie Woodward Pocatello, ID

Love the products and the customer service. Such a great company doing great things.

2 years ago

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Sam Clark West Jordan, UT

they were helpful, i messed up my number port and they were able to get me going

2 years ago

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Angela Wroten Fort Worth, TX

I love the simplicity of the phone and service for kids. The customer service is wonderful.

2 years ago

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Michelle & Jason Glass Las Vegas, NV

Great, friendly service! Also, I love this company and the peace of mind their product gives me.

2 years ago

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JenM Waxhaw, NC

Customer service has been wonderful. Easy to get help. And my kids love the phones!

2 years ago

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Marissa Mitchell Hobbs, NM

Always professional and personable! Any problem thought impossible is handled without any issues!

2 years ago

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Elena Till Lynnwood, WA

I loved how fast the customer service was! Lucy C. was amazing, and I got help right away.

2 years ago

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Tonia Ziter Midvale, UT

phone issues were resolved in 5 minutes with an easy fix. great customer service

3 years ago

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Hayle Clark Kanab, UT

Amazing customer service, even while at work they were helpful and didn’t take up all my time

3 years ago

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Hailey Hamilton, OH

Great service! Great staff! Loved it! If i didnt get a phone as a gift id totally stay!

3 years ago

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Raquel Acevedo Idaho Falls, ID

Great customer service and great phone.. Grateful for a product that can protect children.

3 years ago

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matt white

Awful service. No location. Never works.

2 months ago

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Tutu S Salt Lake City, UT

Their customer service is terrible!! I am extremely disappointed and I can’t wait to end the contract with them!

7 months ago

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Reply from Gabb Wireless

Hi Tutu, we are sincerely sorry for this issue that you are having with our customer support! This does not sound normal for our support team, we would like to get a little more info into this situation to help make this right with you! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Aug. 14th, 2023

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Lisa E Vacaville, CA

Excellent customer service! Very professional, kind, and caring!

1 year ago

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Reply from Gabb Wireless

Thank you for this review, Lisa! We're happy to hear that Gabb is a great fit for you and your family!

Mar. 27th, 2023

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Serpentcrusher7 OLOSS Detroit, MI

Overall great experience. Could work on some of the technicalities of the phone.

1 year ago

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Reply from Gabb Wireless

Thank you, Serpentcrusher!

Feb. 2nd, 2023

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Alexxis Smith Layton, UT

Excellent customer service!!! So happy we bought this for my son!

1 year ago

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Reply from Gabb Wireless

Thank you, Alexxis. We're glad that safe tech is working for your family! We appreciate your support!

Feb. 2nd, 2023

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Sefilinga Vaikeli

like the live customer services very friendly n knowledgeable

1 year ago

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Reply from Gabb Wireless

Thank you, Sefilinga!

Jan. 19th, 2023

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Jo

It’s nice having a point of contact with my kids without internet.

1 year ago

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Reply from Gabb Wireless

Thank you, Jo!

Jan. 18th, 2023

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Anne Larsen Lincoln, NE

I liked the safety it gave us. It was good to have while our daughter babysat.

1 year ago

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Reply from Gabb Wireless

Thank you for this review, Anne!

Jan. 18th, 2023

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Terra Neilson Washington, UT

Customer Review Video

1 year ago

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Reply from Gabb Wireless

Thank you, Terra!

Jan. 18th, 2023

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Sarah Andrews Norman, OK

Wendy was extremely helpful, pleasant, and patient with our device system reset

1 year ago

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Reply from Gabb Wireless

Thank you, Sarah!

Jan. 17th, 2023

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Hollie TX

I have been so impressed with gabb - especially the service folks

1 year ago

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Reply from Gabb Wireless

Thank you for this review, Hollie!

Jan. 12th, 2023

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Rebecca Woodruff Albuquerque, NM

So far my experience has been great! I look forward to future interactions.

1 year ago

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Reply from Gabb Wireless

We appreciate you taking the time to leave this feedback! Thank you Rebecca!

Dec. 15th, 2022

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TRD MPP Canton, OH

They got great customer service representatives, who care about their customers

1 year ago

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Reply from Gabb Wireless

Thank you! We love to hear this!

Dec. 14th, 2022

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Shannon Schommer Bloomfield, NJ

The online live agent was quick and helpful in addressing my issue.

1 year ago

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Reply from Gabb Wireless

Thank you, Shannon! We appreciate you!

Dec. 20th, 2022

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Mother to many Ann Arbor, MI

Two phones broke - twice. All attempts to reach customer service resulted in no response, and often waited over an hour only to be disconnected. DO NOT RECOMMEND,

1 year ago