Name: Gabb Wireless
Rating: 1.5

star star star star star

TRD MPP Canton, OH

They got great customer service representatives, who care about their customers

1 year ago

Reply from Gabb Wireless

Thank you! We love to hear this!

Dec. 14th, 2022

star star star star star

Shannon Schommer Bloomfield, NJ

The online live agent was quick and helpful in addressing my issue.

1 year ago

Reply from Gabb Wireless

Thank you, Shannon! We appreciate you!

Dec. 20th, 2022

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Mother to many Ann Arbor, MI

Two phones broke - twice. All attempts to reach customer service resulted in no response, and often waited over an hour only to be disconnected. DO NOT RECOMMEND,

1 year ago

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Kristin Hawes West Valley City, UT

Good customer service, very friendly and helpful in resolving issues.

2 years ago

star star star star star

Vanessa Hoegel Chino Hills, CA

The person who helped me in the chat, Shawn O, was so incredibly helpful!

2 years ago

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Secret Compass Fort Collins, CO

happy to have a phone that just calls/texts. Thanks for offering this.

2 years ago

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Ashley Heaton Salt Lake City, UT

Great cell phone for my teenage son. Awesome customer service as well!

2 years ago

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jason Fort Worth, TX

The live chat is nice and helpful and the phone is a good fit for my children

2 years ago

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Michelle Cicchetti Rochester, NY

GREAT customer service!! I suspect the coverage will be the same!!

2 years ago

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Kim Zakaryan Redding, CA

Excellent customer service when we had an issue with the phone!

2 years ago

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Janae Palmer Wilmington, DE

Very chill and kind and willing to help with every problem!!! Very helpful!!!

3 years ago

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Dustin Johnson Orem, UT

Quick response and help. Easy solution to problem I was having

3 years ago

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Pete Parkinson Denver, CO

Great first phone for our middle schooler. Love the new upgrades of the Z2.

3 years ago

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Gregg Marshall Logan, UT

They are great to work with and have excellent customer service.

3 years ago

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Scott Mckee Yakima, WA

Great plans and phones for kids. Very responsive and user friendly.

3 years ago

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matt white

Awful service. No location. Never works.

3 months ago

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J Connelly Saratoga Springs, UT

Bought a Gabb phone for my 12 year old son and we love it. Just talk and text and we feel very safe with him having it.

4 years ago

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Reba Talavera Conroe, TX

Location service refreshes my child’s location maybe once every 2 weeks.

8 months ago

Reply from Gabb Wireless

Hi Reba, we are sincerely sorry to hear about this issue that you are having with your device's GPS feature! This does not sound normal for our devices, they should update with a new location every 10 minutes. We would like to help get this issue that you are experiencing resolved! We have reached out!

Aug. 11th, 2023

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Katie Floyd Sparks, NV

Thank you so much for the quick and friendly service!

1 year ago

Reply from Gabb Wireless

Hi Katie! We're happy we could assist you. Thank you for this review.

Feb. 13th, 2023

star star star star star

Missi Harbaugh Charlotte, NC

Great e customer service help! Thank you

1 year ago

Reply from Gabb Wireless

Thank you, Missi!

Feb. 8th, 2023

star star star star star

Mindy Wright Salt Lake City, UT

Awesome customer service! Super nice and knowledgeable!!!

1 year ago

Reply from Gabb Wireless

Thank you, Mindy! We appreciate you!

Feb. 6th, 2023

star star star star star

Camille Merkley Draper, UT

Great company trying to protect our kids

1 year ago

Reply from Gabb Wireless

We appreciate your support! Thank you, Camille!

Jan. 31st, 2023

star star star star star

Amanda Wendth Cincinnati, OH

Very responsive and helpful. Recommend

1 year ago

Reply from Gabb Wireless

Thank you, Amanda!

Jan. 30th, 2023

star star star star star

Michael Stafford Los Angeles, CA

Quick and easy. Customer service was excellent

1 year ago

Reply from Gabb Wireless

Hi Michael! Thank you for this!

Jan. 27th, 2023

star star star star star

Mitchel Walker Columbia, MO

Helpful and prompt. Thank you for providing this service

1 year ago

Reply from Gabb Wireless

Thank you, Mitchel!

Jan. 26th, 2023

star star star star star

Angela Dodd

Wonderful customer service ! Can’t wait!

1 year ago

Reply from Gabb Wireless

We love to hear this feedback! Thank you, Angela!

Jan. 26th, 2023

star star star star star

Chelsea Saunders Salt Lake City, UT

Resolved issue immediately and knew what she was doing!!

1 year ago

Reply from Gabb Wireless

Thank you, Chelsea! We're happy to hear this!

Jan. 25th, 2023

star star star star star

Teri Pendleton, OR

When I called amy was Incredibly helpful and kind

1 year ago

Reply from Gabb Wireless

Thank you Teri!

Jan. 24th, 2023

star star star star star

Niki Barton Westerly, RI

Wendy was very clear, polite and very personable.

1 year ago

Reply from Gabb Wireless

Thank you for this review, Niki!

Jan. 24th, 2023

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Soul West Jordan, UT

Great customer service! Reps are knowledgeable and helpful.

1 year ago Edited January 20, 2023

Reply from Gabb Wireless

Thank you Soul! We love to hear this feedback!

Jan. 20th, 2023

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Kathy Apopka, FL

It a very nice phone, only complaint is accessing music files is difficult

1 year ago

Reply from Gabb Wireless

We appreciate this feedback, thank you Kathy!

Jan. 19th, 2023

star star star star star

Olinka Blevins Estero, FL

Very polite, knowledgeable and kind. Thank You

1 year ago Edited January 18, 2023

Reply from Gabb Wireless

Hi Olinka! Thank you for this!

Jan. 18th, 2023

star star star star star

Monica Vargas Eagle Mountain, UT

Great customer service! Favorite device for my child.

1 year ago

Reply from Gabb Wireless

Thank you, Monica! We appreciate you!

Jan. 17th, 2023

star star star star star

Amy Dumas

So helpful and didn’t give up until all was figured out!

1 year ago

Reply from Gabb Wireless

We love to hear this kind of feedback! We appreciate you, Amy!

Jan. 17th, 2023

star star star star star

Kate Whitlock Corpus Christi, TX

Wonderful customer service. Sue was so kind and helpful!

1 year ago

Reply from Gabb Wireless

Thank you, Kate!

Jan. 17th, 2023

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Nadine Holden, MA

Barely gets service and can't use the music app I am PAYING FOR unless on wifi. This phone is terrible and I'm thinking I'm just going to switch.

1 year ago

Reply from Gabb Wireless

Hi Nadine, we are sincerely sorry to hear about these issues that you are having with your device and that you have not yet had these issues resolved. This doesn't sound normal for our devices, we would like to help get your device working the way it should for you! We want to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 11th, 2023

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David Nelson Lehi, UT

Respectful and responsive customer service.

1 year ago

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Francisco Crespo San Angelo, TX

The service is prompt. First time customer.

2 years ago

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Krissy Hedges Portland, OR

Friendly and honest great communication.

2 years ago

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Carissa Soriano League City, TX

Love the safe phone, no internet scariness.

2 years ago

star star star star star

April Stowers Cape Coral, FL

Lucy was wonderful in answering my questions.

2 years ago

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Chris Fowler Long Beach, CA

Gabb has the BEST customer support !!! Thank you Gabb!

3 years ago

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Morgan Guyton Fayette, AL

Excellent customer service! Love their product as well!

3 years ago

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Hannah Herring, PA-C ,

3 years ago

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Mike Higgins Appleton, WI

We had to purchase a new phone and the service was awful and what we were charged for made zero sense.

1 year ago

Reply from Gabb Wireless

Hi Mike! We are so sorry about this and we would like to make it right! We would like to personally look into this for you, we have reached out!

Jan. 26th, 2023

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Jose Luis Reygadas Dallas, TX

BAD EXPERIENCE WITH GABB WIRELESS. WATCH STOPPED WORKING AND CUSTOMER SERVICE WAR HARD TO WORK WITH.

1 year ago

Reply from Gabb Wireless

Hi Jose! We are very sorry to hear that your experience was so frustrating, we sincerely apologize and would have been happy to help you! We do see that you have canceled your account we are sad to see you go! We appreciate your feedback and are always looking for ways to improve!

Dec. 16th, 2022

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Chris Cockrell Sarasota, FL

Poor service and customer support. High price for poor service

1 year ago

Reply from Gabb Wireless

Hi Chris, we are sincerely sorry for any issues that you had with our customer support and service! This does not sound normal for our team or service. We sincerely apologize for any frustration that was caused, we would love to get some more background into what has gone on to help make this right! We have reached out!

Feb. 13th, 2023

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toya montgomery Waxhaw, NC

Way too many kinks and it's very hard to get assistance

1 year ago

Reply from Gabb Wireless

Hi Toya! We're sorry to hear this! We would love to help with any issue you are having with your device. We apologize for any frustration in attempting to contact our Customer Support. We have several different support options available for customers including Live-Chat, Call-In, Email, and direct messaging us though our social media platforms. Again, we would love to help with any issue with your device! We have personally reached out!

Jan. 6th, 2023