Name: Gabb Wireless
Rating: 1.7

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Cori & Paul RE Mesa, AZ

The online chat customer service is exceptional. My customer service chat was with a real person who responded promptly and accurately to my questions and comments. She was knowledgeable about Gabb's products and services, was affable in tone, and able to assist me with all of my questions, concerns, and new order.

2 years ago

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Brianna Riel Katy, TX

Great company! They're always super helpful and quick to respond. Gabb Wireless has a great product that helps me stay connected with my child and still keep our family's values regarding social media. This phone is my first recommendation to all my friends with tweens. Thanks for a great family friendly product!

2 years ago

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Scott Wagner UT

My daughter is thrilled to have a phone finally, and we, her parents, are glad to know she isn't being exposed to the toxic internet at a young age. I contacted customer support via chat and received help on a service plan upgrade immediately. Great service!

2 years ago

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Rtsugg Manchester, TN

The customer support is amazing. They were extremely patient with me and helped me get all our family phones up and going. Being able to just have a good phone that is just a good phone without all the 'stuff' is a great benefit.

2 years ago

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Ariel Johnson Las Vegas, NV

World class customer service. Simple set up, reliable product, and built-in auto pay make Gabb Wireless easier and better than the rest. If you're looking for safe, secure, and reliable cell phone service for your family and/or your kiddos, this product is for you.

2 years ago

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Nancy South Jordan, UT

So happy that a company finally answered the call that millions of parents have been asking for. A phone that just texts and calls!!! Thank you for saving this momma's sanity and relationship with my children. No children addicted to their phones here, or being indoctrinated by social media!

3 years ago

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Kisb Los Osos, CA

Gabb has the BEST customer service I have ever experienced. I had a really tricky time getting everything complete on their very user friendly, but SUPER finnicky website, pure frustration. Every email communication between myself and a couple different representatives kept me trying for this phone. It worked, and I will praise the team members for keeping me a customer!

3 years ago

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Patty Heier Tampa, FL

We bought the phone for our teenager. The fact that it restricts our teenager from accessing the internet and social media yet still lets us keep in touch with him is the whole point of the product, and we are very satisfied with it!

3 years ago

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Amy Kuiper Jenison, MI

Happy customer!!! Team goes out of their way to help :) always have and will continue to recommend to family and friends!! Luv the new bluetooth and mp3 features for listening to music via wireless headphones, AND the GPS locating feature, these will be a great addition to an awesome phone

3 years ago

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dcheier Spanish Fork, UT

We got a Gabb phone for our teenage son and it has been great! We love being able to contact him at all times with a phone but also not have to get him a phone with an internet connection. It is a safe phone for him and a great solution for our phone needs!

3 years ago

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take7 Sandy, UT

Tried it out on kick start and it was everything a parent wants in a phone for a child handling their own phone for the first time. It has all the limits you want without all the fuss of trying to keep up with it. Their service has great connection and no problems in the local area where the kid needs it most. Customer service was great in navigating the really simple phone and their service and the price is perfect!

4 years ago

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Liming Huang Sacramento, CA

The GPS tracking is terrible and can not find my child's location even the phone signal is good and the phone is in the same room of my phone. I just can not understanding why the phone is not working as expected as other companies (such as ATT, T-mobile, and verizon. I guess I have to cancel the gabb and switch to another company.

5 months ago

Reply from Gabb Wireless

Hi Liming! We are very sorry to hear about the GPS issue you are experiencing. This does not sound normal for our devices. We understand how important the GPS function and want to make sure every child is safe. We would love to get the GPS working efficiently for you! We have reached out!

Nov. 20th, 2023

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Jesse Osbourne

We canceled our service after a short time and missed the deadline to return the phone. We checked with the company and were assured we could still receive the refund if we returned the phone. We mailed the phone back and never received a refund. We inquired with the company again and were informed that the phone was non-refundable after the deadline. We feel misled and upset because Gabb got our money for the phone as well as the phone. If we knew the item was non-refundable we would have kept it.

6 months ago

Reply from Gabb Wireless

Hi Jesse! We hear you and sincerely apologize for any miscommunication that may have happened! We would like to look into this personally for you and see what we can do to make this right! We have reached out to help get this resolved!

Oct. 17th, 2023

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Jeffrey Loder Sandy, OR

On paper the Gabb watch looks great. After purchase it shows a different story. GPS tracking is horrible. I have two of these for my kids and when they are together is will show that they are not. It often shows them miles apart. Battery life is not great. They need charged every day. Support is horrible as well. I opened a ticket at it gook over a week for them to respond. The watch does not support 911 however they charge you the E911 surcharge even though it is impossible to use. I am glad I did not sign up for the contract because I will be canceling my service soon.

7 months ago

Reply from Gabb Wireless

Hi Jeffrey! Thank you for reaching out about these issues you have been experiencing! We would love to help troubleshoot with you the GPS problems so we can ensure you have a fully functional device! We have reached out and hope to get in touch soon. Thank you for your feedback, it always helps us to hear from our users.

Sep. 6th, 2023

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Andrew Grady Nashville, TN

Devices are cheaply made, software is buggy, and customer service is not helpful. Need I say more? I made the choice to spend less by signing up for a 2-year contract and I regret it. My only option to get out of it is to pay the exorbitant termination fees. We bought 2 watches for our kids and we have had constant issues getting through to them or receiving calls back. Defeats the whole purpose of purchasing them in the first place. Not worth the hassle. Spend extra on an Apple Watch or flip phone!

7 months ago Edited September 7, 2023

Reply from Gabb Wireless

Hi Andrew, we hear you and apologize for the issues you’ve experienced with your devices, this sounds extremely frustrating! Although this is not normal for our devices, we have many options on how to help and get them working properly. While a 2-year contract is an option, we also offer 1-year and no-contract plans. We definitely want to make sure we are able to provide a safe option for your kids and we appreciate your feedback! We have reached out to make this right for you!

Sep. 6th, 2023

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Tom D Columbus, OH

Gabb is a great idea, but the quality stops there. The locate phone feature only updates once every three weeks or so, so good luck if the phone is lost. Cell coverage is horrible, regardless of signal strength or WiFi calling being enabled. My child’s phone just randomly stops making calls. Gabb’s help articles are useless and customer service is non-responsive.

7 months ago

Reply from Gabb Wireless

Hi Tom, this does sound extremely frustrating! We are sincerely sorry that you are having issues with your device's GPS feature and service! This does not sound normal for our GPS to only update every three weeks! We would like to work through the service issue that you are having with your device and make sure that we get your device working properly for you! We have some troubleshooting steps that can help get the GPS and service issues resolved! We are very sorry that you have had issues getting in contact with our Customer Support team, we will make our team aware of the issue that you have had! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Aug. 28th, 2023

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David Wendell

I have tried the Gabb phone for my kids for two years now. It's pretty worthless except 1. No internet and 2. You can track who they call and text (with a 24 hr lag). The bad.... - Absolutely worthless App - only way to limit use is by suspending the line via a web browser - very limited diagnostic tools for parents or to help kids learn responsible use. - CONSTANT attempts to upsell - terrible GPS and battery life

8 months ago

Reply from Gabb Wireless

Hi David! We are sorry to hear that you have had some issues with the device, that does sound frustrating! This is not normal for our devices and we would like to help get it up and running correctly for you! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Aug. 7th, 2023

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Verified Customer

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Heather Luukkonen Prescott, AZ

I like the ability to keep my kids safe from apps and social media that they don't need to be exposed to. The phones work well and are decently priced.

11 months ago

Reply from Gabb Wireless

Thank you for this review Heather, we appreciate you!

Apr. 24th, 2023

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Madelyn Pearce Colorado Springs, CO

This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with this phone, they just try to avoid the question. Here are the problems I have had: 1.) If someone adds me to a group chat, it will either not work, or I won't be able to see any texts on it, or all the messages will be jumbled up and out of order, or other people in that group chat won't be able to see that the group chat was ever made. 2.) If someone wants to send you a lot of pictures at once, they need to send them 5 at a time or else it will come out blurry and really bad quality. 3.) They make the new apps they add to the gabb phone plus seem exciting, but they're not. The weather app always shows the wrong temperature, and gabb music has awful songs, with playlists that they made, and you can't even listen to individual songs that you want to listen to. Also, Sora is supposed to be a learning app, but it thinks I go to the school for the deaf and blind, solely based on my location and when I typed in the school I go to, it said they don't recognize my school! 4.) Camera quality sucks!! 5.) I am currently on my 3rd gabb phone right now because the others have broken down or suddenly stopped working. Each time this has happened, I have lost every single one of my photos! I had valuable photos of when I went to Costa Rica on there! Overall, when you buy this phone, expect to only use it for texting and calling.

11 months ago

Reply from Gabb Wireless

Hi Madelyn! We hear you, this does sound extremely frustrating! We do want to make this right with you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Apr. 24th, 2023

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John Stoeckel

The phone hardware is average as the whole point of Gabb is to have a simple trial phone for your kid. GPS location tracking app is not perfect but they have been improving it. Customer support was very proactive and helpful. Ultimately we decided we DID need more bells and whistles on a phone so chose to disconnect from Gabb in favor of another product. I would recommend for your child’s first phone.

1 year ago Edited April 11, 2023

Reply from Gabb Wireless

Hi John! we hear you with each one of these concerns, this does sound extremely frustrating. We are very sorry to hear that you had these issues with your device’s GPS tracking and that your device was misplaced. This definitely isn’t normal with our GPS. We have many troubleshooting steps we could have tried with you to get it working properly. However, when canceling a contract early, in our terms and conditions there is an early termination fee for canceling your contract when it is not yet fulfilled. We would like to learn more about this situation and help make this right with you! We have reached out!

Apr. 10th, 2023

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Honest consumer Concord, NC

Our son had Gabb for a little over a year and it was just ok. The customer service was terrible. Couldn't reach someone most of the time and we had a REALLY difficult time to get the GPS tracking to work a lot of times! Our son would go with a friend for hours and we couldn't track him and wouldn't be able to reach anyone to help us fix it. I think if they could improve their customer service it would be a better company to go with. We had to switch to Apple for him so we could track him easily. The phone service was fine. Kind of expensive at $30-$35/month.

1 year ago

Reply from Gabb Wireless

Hi Honest consumer! We hear you, this does sound highly frustrating and we are sincerely sorry for the issues you had with your device and customer support! We are very sorry to hear that you have had this experience with our customer support, this does not sound normal. We want to learn more about the issues that you were having with the GPS on your device, we do apologize that you had issues with this feature! We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Feb. 27th, 2023

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Rebekah Barrios Manhattan Beach, CA

If your child deletes text message you can’t see it as a parent. So you have no idea what they are texting to each other. Also, you can’t turn off text messaging altogether. Well they say you can but it might pop back on they can’t guarantee that if you choose it to be off that it won’t pop back on and you will have no idea when, knowing this I wanted out of the phone but they are forcing me to complete my year with them even though we are no longer using the phone at all. Bull, now when I want to cancel they will make me pay early cancellation contract fee. Absurd. Do not go to this company they have reps that do not help or no what they are talking about.

1 year ago

Reply from Gabb Wireless

Hi Rebekah! We hear you, this does sound extremely frustrating and we do sincerely apologize for any frustration that this has caused! We do appreciate the feedback about the text messaging, and we will make sure to send it over to our team! We are sorry to hear that you have had this experience with our customer support, this does not sound normal. We would like to get a better understanding of what has gone on and try to help make this situation better for you! We have reached out!

Feb. 14th, 2023

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Christopher Cords Minneapolis, MN

Amazing watch. Amazing Service. Unbelievable product. Love that our son can get in contact with us, and vice versa, without having access to things we don't want him to have!

1 year ago

Reply from Gabb Wireless

Thank you, Christopher! We're happy to hear that Gabb is a good fit for you and your family.

Feb. 10th, 2023

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Ruth Chambless Jeffersonville, IN

I love the concept of the Gabb phone, no internet or social media. I do not give a 5 star because as a parent that is conscious of these things, I am also conscious of music my child is exposed to. I would be so much happier if there was no radio app on this phone!

1 year ago

Reply from Gabb Wireless

Thank you Ruth for this review! We appreciate your taking the time to write this and hearing your feedback. We will be sure and share this with our team to take a look into!

Feb. 9th, 2023

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Cathy Clarksburg, WV

I really appreciate the heads up when kids are using phones too much. I just don’t like that I don’t always have a better understanding of what parental controls I have over their phones

1 year ago

Reply from Gabb Wireless

Thank you, Cathy!

Feb. 1st, 2023

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Katie Hopkins

I received the help I needed by calling the number. It would be nice to have more discounts, but I'm very appreciative of the products for my pre-teen who is so anxious for a phone.

1 year ago

Reply from Gabb Wireless

Hi Katie! Thank you!

Jan. 30th, 2023

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Michelle Porzelius Chicago, IL

I do not like that you are a communication company that does not offer a phone service to call to receive help when you are having technical difficulties. I realize that in this world we are constantly neing pushed towards the name of convenience but having a person to talk to on the phone is a much more natural process and should still be an option for helping customers.

1 year ago

Reply from Gabb Wireless

Hi Michelle! We hear you that calling and talking with an agent to help get your questions answered is an easier option for some people. We wanted to let you know that we do have a call-in option for our amazing Customer Support. That number can be found on our website under Contact Us. We apologize for any confusion. We would be more than happy to send you a direct link as well. We have reached out!

Jan. 27th, 2023

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TexasFam Fort Worth, TX

Jet was so helpful, extremely kind and professional, I felt he went above and beyond. He went through things step by step, was very patient, and he made everything very easy to understand. Thank you so much! -Ashley

1 year ago

Reply from Gabb Wireless

Thank you for this review! We love hearing about positive experiences our customers have with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Jan. 25th, 2023

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Jason K Austin, TX

Overall the service is great. It's exactly what we were looking for with a limited phone. Part of me wishes there were more options like an Amazon music. Gabb has their own option, but price adds up when you add things like MMS and music, etc.

1 year ago

Reply from Gabb Wireless

Hi Jason! Thank you for this review and the feedback. We'd be happy to bring this feedback to our team to look into for a potential future update. Thanks again!

Jan. 20th, 2023

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Maranatha Carthage, MO

The gab wireless phone service the purpose it was intended. I am confident that my son is able to communicate through Colin text without the perils of online presence. Location services has given me a little trouble, but I was not counting on that service to begin with.

1 year ago

Reply from Gabb Wireless

Thank you for this review Maranatha!

Jan. 19th, 2023

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Natalie Parker Breckenridge, CO

5 Stars. Great product. Personal support. We own 2 Gabb phones for my 2 older kids age 14 and 13, and I will be buying 2 more for my other children when the time comes. Thank you Gabb!!

1 year ago

Reply from Gabb Wireless

Thank you for taking the time to leave this review! We appreciate you, Natalie!

Jan. 18th, 2023

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Michelle Berea, OH

Everyone has been very helpful and supportive each time I’ve had to call. I’m impressed that Gabb is sending a new phone out while allowing us to use the current phone. It’s great customer service!

1 year ago

Reply from Gabb Wireless

Thank you for this review, Michelle!

Jan. 17th, 2023

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Melanie Fillmore Saratoga Springs, UT

The customer service is stellar. They are patient, competent, and thorough. However we have had multiple problems with the phones. They have always been accommodating in problem solving but it has required several hours on the phone on my part to address these problems. I think we finally have it all figured out but it has been a bit frustrating.

1 year ago

Reply from Gabb Wireless

Hi Melanie! We are happy to hear that you have received the necessary assistance! We apologize that you have had multiple problems with the devices, this does not sound normal for our devices! If there is anything further we can do to make this right, please reach out! We want to reach out but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to [email protected]. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 2nd, 2023

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Wendy Lindsey Las Vegas, NV

First of all, I was able to speak with a live person! These days it's SO frustrating to receive help by email only.. Second, she was able to take care of my needs in a timely manner.

1 year ago

Reply from Gabb Wireless

Hi Wendy! We always appreciate feedback about our customer service team! Thank you so much, we're glad you got taken care of!

Dec. 30th, 2022

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Julie Hayes Eagle, ID

Great company to work with. My 16 year old was super mad about getting a Gabb phone that he broke it. Gabb was great with working on getting me a replacement free of charge!!!! Thank you Gabb!

1 year ago

Reply from Gabb Wireless

We're so happy to have you Julie! Thank you for the kind review, we always love to hear feedback!

Dec. 30th, 2022

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AJ Shedd, OR

We've had the Watch phone for less than a month. It will no longer send text messages. There is no tech support over the weekend, so we waited until Monday for them to "reset the network". This did not fix the problem and support is not responding. Also, the battery life is terrible. My daughter barely uses the watch and it needs to be charged daily. Update: Support did finally fix the texting issue. The battery life is still marginal and the watch phone feels "fragile", no way it will last 2 years, but for now it meets our needs.

1 year ago Edited December 16, 2022

Reply from Gabb Wireless

Hi Amanda! We are very sorry to hear about these issues that you have been experiencing! We would love to help take a further look into this for you guys and get you properly taken care of. We have reached out!

Dec. 14th, 2022

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Amber Leder Canby, OR

The customer service rep talked me through a lot of things, I was probably on the phone with her around 30 min or more, I was worried I was taking too much time but she happily helped me with my phone and new app install.

1 year ago

Reply from Gabb Wireless

Hi Amber! We're so glad to hear you were taken care of. We are always happy to help!

Dec. 14th, 2022

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Lilly Blesing Flower Mound, TX

I am aligned with Gabb's mission to keep kids connected and safe. We've had a great experience with Gabb starting with a watch for our child and we will eventually upgrade to a phone.

1 year ago

Reply from Gabb Wireless

Thank you, Lilly! We love to hear this feedback!

Dec. 15th, 2022

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Mark Henderson Smyrna, GA

We have been a customer over two years. The first phone was more a standby, just in case we needed to communicate with our children. Was never used enough to really test it out. Now the kids are older we decided to purchase two Z2 phones. After having them for less than 30 days. We now see that was a mistake. Very poor signal strenght when inside buildings. That is a huge issue when inside their school or at school events and we cannot connect or never receive their txt messages. If it wasn't for the fact we aren't ready for the phones to have internet we would have gone with another option. As far as trying to get a hold of support, and believe me I have burned up my time waiting in the que just to get one of the phones to even work. Although the staff is helpful and responsive. Gabb needs to look at how other companies operate support centers.

1 year ago

Reply from Gabb Wireless

Hi Mark! We hear you and can see how this situation is frustrating. We are sorry that your device is having these issues! This does not sound normal for our devices to not get texts or have great signal strength. We are sorry to hear you have had this experience with our customer support, we try to get to each customer as quick as possible. We would like to learn more about what has gone on, and help make this right with you! We have reached out!

Dec. 21st, 2022

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Jessika Thompson Salt Lake City, UT

We were having issues with connectivity and Hanna G. was there to help, she ws promo in her responses and stayed until the issue was resolved. its nice to "chat with a real person not a bot! Thanks Gabb, thanks Hanna !

1 year ago

Reply from Gabb Wireless

We love to hear this, thank you Jessika!

Dec. 21st, 2022

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Caden Kunkle Sebastopol, CA

Every time I’ve talked to Gabb customer service they are very polite and nice and helpful and this time was no different, Brad fixed my problem in record time with a Great attitude :)

1 year ago

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JoReSmi San Tan Valley, AZ

While the intent is good, there are some extremely frustrating things about the gabb phone. The phone is extremely fragile and poorly built. There is also no way to back up any of your text messages. When trying to switch to a new phone, this gets really frustrating, as you need the developer tools to do this. Not having developer tools available is fine, but there should be a way for parents to enable it to transfer data to the new phone. There is also no way for parents to monitor anything that goes on in texts or calls. Overall, get Bark instead. Gabb isn't worth it with all the downsides. Also there is no warranty. Unless you want to pay $5 a month PLUS $40 when you actually need to use the warranty.

1 year ago Edited May 31, 2022

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Brynlee Dalton South Jordan, UT

I love Gabb Wireless so much! It is such a great relief knowing that kids are safe on their Gabb phones. I also love that there are many colors of cases that you can buy. I would definitely recommend it to a friend.

2 years ago

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Shannon Phillips Mesa, AZ

The bad: we bought the case and screen protector and screen has shattered twice and no warranty. I wish there was a way to get music without a computer but is what it is. The camera is not great quality. I like the app to see where my kids/phone are and i love keeping in touch with kids and not worrying. I have been a huge support, they need a better case or warranty on protective products.

2 years ago

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casey smith Moorhead, MN

We love Gabb! Always wonderful customer service, quick, efficient and very informative. Our tween loves the phone, it does what is needed and she isn't on it all day with apps. Truly the perfect first phone company!

2 years ago

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BSheahan Noble, OK

Always great customer service! I love that I have the ability to keep in contact with my son without him having access to the internet or being able to download apps and games.

2 years ago

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Abby Kyle McCune Castle Rock, CO

Jody S. was very informative and helped me know how to fix my son's phone and watch. She also was super willing to reorder me a screen protector. She was super fast and effective.

2 years ago

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Ms. Texas Tyler, TX

The phone is great, I love it!! No complaints at all about the actual phone, however, my screen protector is horrible. I ordered the screen protector through Gabb and I've had it less than a month and it already has several cracks throughout the screen. Two of the biggest cracks I found after I'd been sitting down with the phone in my pocket, I wasn't even sitting on the phone! I didn't drop it either. I keep finding more and more cracks and I'm not dropping the phone or being violent with it.

2 years ago Edited September 14, 2021

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John Greco Ponte Vedra, FL

I had an issue with pairing my phone to my son’s phone for GPS tracking. Nathan B did an amazing job. He is an extremely professional and courteous employee. He should be commended for his hard work.

2 years ago

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Jenni Drennen Huntersville, NC

Amazing customer service for my complicated plan change, phone trade-in, and new line on our family plan. Nate Black explained everything so well and thoroughly, as well as answering all of my questions along the way!

2 years ago