Gabb Wireless

Great company! Excellent customer service! Quality of the phone amazing ! Wish I would’ve buy the newer version with cámara and gps but I will in the near future. Keep up the great ideas and service!

We are on our 3rd Gabb for our kids. My kids are happier with out all of the apps. I am happier without all of the worry. Currently, my 17 and 13 year olds are using them. So much peace of mind.

We love our Gabb Phone. I wanted to buy a phone for my son that was safe and effective to help teach him how to be responsible online. This has been a great experience so far!

LOVE this company! They have amazing service and amazing customer service! We love the phone for our daughter. We will be getting one for each kid as they get older and need it!!!

I have been with Gabb for a month or two now. If you are looking for a good phone without internet and social media this is a great option. Also costumer service has been very helpful and friendly.

Worst customer service ever, it is really a waste of money and time with this company, but they take your money every month with no problem

I HATE GABB. I would NOT recommend it to my worst enemy! I have spent more time waiting on hold than my children are actually able to use the phones. The phones often don't have service and their solution is "Take the battery out and that will reset it." You shouldn't have to take out a battery each time you want to make a call or read a text!

GPS never works, it is never accurate. Watch stopped turning on within 6 months of purchase but since I didn't purchase the warranty I have to pay full price for a replacement or pay hundreds in cancelation fees. No way to send pictures. It's very expensive for what you get. The watch is not worth $250. There's no way to lock the screen so kids accidentally make calls all the time. Stay away! Biggest Christmas present regret ever.

I am an active user of the Gabb software. I'd just like to say that overall, the entire thing is a load of crap. The idea of protecting kids is nice and all, but it's a seriously unrealistic idea. I'm not here to complain about customer service or anything, but about the actual phone itself. If anyone's reading this and considering buying a Gabb phone for their kid, I HIGHLY suggest you look somewhere else. Pretty much every single one of Gabb's phones that they make are less than subpar. For the Messaging app, you receive messages on group chats at LEAST a solid 3-5 minutes after everyone else. Messages take around 10 seconds to actually send through. Plus, whenever typing, the software counts the space after a word as part of that word, so when you hit the backspace button to delete a word, it merges it with the word before it and makes your life miserable. There are $20 phones on Amazon that are actually better in some areas. The software that Gabb installs downgrades the phone by making it slower, and sometimes, apps won't even load. Calling is arguably worse. You can only call on wifi, and you can't even receive voicemails, let alone set one up yourself. On any other Android/iPhone product, the quality of everything is so much better. You can implement the same parental restrictions on an iPhone as Gabb does, while still being able to receive calls and texts like normal, take pictures that don't appear grainy, no matter how still you hold the phone, and it'll actually run quickly. My final complaint is just as frustrating. Whenever more than about 15-20 texts come through in the span of about a minute, the phone simply doesn't display them in their respective contacts, but rather shows a "Received Media" button in the contact and asks if you want to download it. If you don't, you simply never get the message. If you do, it drains your battery downloading it and slows performance. Overall, Gabb phones suck. Don't buy one unless you intend on making you or your kid's life a living hell. If your kid has a decent social life, definitely don't get one. The phone won't be able to keep up with texts or calls.

Their customer support is atrocious and I would give it 0 - stars if I could. I worked in telecom support for over 25 years to I know what constitutes good support. Not having 7/24 / 365 support is lame for a phone service provider, which makes me wonder if their front line "support" isn't outsourced overseas. Husband ordered it from Amazon and we were excited for our 11 yo to get a phone of his own. We paid for music and you have to log in to your kid's Gabb ID to access music. Keep getting a network connection error. Confirmed we were connected to a network, did a few more trouble shooting techniques , and rebooted the phone several times. On Tues. waited on chat for an agent for over 45 mins. Granted I know they may be slammed with the holidays but they don't even periodically ping you that you are still in queue or that they haven't gone home for the day...horrible. Finally got someone who in the end told me he had to open a ticket with their technical team and they would e-mail me response. No ticket number or nothing. within 24 hrs. of no response I pinged them again. Waited for over 30 mins. with no periodic ping that I was still waiting in queue or anything...radio silence. When I worked with a "support" person he finally told me, after trying to help me and even suggesting that my signal wasn't strong enough (well why does my phone and computer work then???), that there was a known problem. I asked for a master ticket number that I could reference when checking in to see if there is an ETR and he said there is none. This is just unprofessional. If there is a known problem orbug then don't offer customers the service until you can actually offer it. you're charging them for something you can't currently offer...seems kind of dishonest IMHO. They did offer me a $5 credit for one month for the music but still.

This phone is horrible!!!!!! There are so many problems that they haven't fixed, and every time I try to tell the company the problems I have had with this phone, they just try to avoid the question. Here are the problems I have had: 1.) If someone adds me to a group chat, it will either not work, or I won't be able to see any texts on it, or all the messages will be jumbled up and out of order, or other people in that group chat won't be able to see that the group chat was ever made. 2.) If someone wants to send you a lot of pictures at once, they need to send them 5 at a time or else it will come out blurry and really bad quality. 3.) They make the new apps they add to the gabb phone plus seem exciting, but they're not. The weather app always shows the wrong temperature, and gabb music has awful songs, with playlists that they made, and you can't even listen to individual songs that you want to listen to. Also, Sora is supposed to be a learning app, but it thinks I go to the school for the deaf and blind, solely based on my location and when I typed in the school I go to, it said they don't recognize my school! 4.) Camera quality sucks!! 5.) I am currently on my 3rd gabb phone right now because the others have broken down or suddenly stopped working. Each time this has happened, I have lost every single one of my photos! I had valuable photos of when I went to Costa Rica on there! Overall, when you buy this phone, expect to only use it for texting and calling.

I purchased the gab phone because it would limit the phone contacts my children had and I could monitor text conversations to make sure the children were not being bullied since this has. Even an issue in the past. Absolutely not true! Could not limit the people in their contact list or block them. They could text and receive text and calls from anyone and I couldn’t monitor the conversation besides those that I was involved in. I attempted to contact customer support for three months via email, phone calls, and the on demand text on line. Could not get any one to respond. In addition you have to pay extra for their music app. After a year I decided to cancel the phone. It will cost $500 to cancel. When I mentioned the poor customer support I received the customer support agent accused me of using phony email address and phone numbers so the support agents could not help me. What? Don’t waste your money here . Just invest in other child friendly phone services.

see below response and you should be able to understand why I 4 stared you in one area. you have a good product but need to have easy access to real people in customer support.

Terrible product and terrible customer service. Do not buy this for kids, it is not safe as they imply. My 10yr old constantly received wrong number....not spam....wrong numbers. Some were even as bad as serial and one said I'm outside your door. Very creepy for a 10yr old with a "safe" phone. When I complained then ultimately cancelled they charged me $135. When I said why they simply said early termination. Are you kidding me, your phone is unsafe and useless. The one and only good thing about this phone is the GPS other than that it's just junk as well as the people that claim to be customer service.

The idea behind the phone and plan is great…for the price, better off connecting with your major Carriers…the service on the phone was well below expectation. Calls, messages, voicemails, would take hours and at time never come through. As we switched back to our carrier, we hit a termination fee after signing up for a no-contract advertisement…guess no contract means after the contract runs out. Don’t bother with Gabb, you can do more with the big companies restricting your kids phone anyhow…not to mention the price/mo is the same.

Paid $30 for 2-day shipping and a week later it still hasn’t even shipped. When I reached out to customer service their only response was “we’ll update you as soon as possible” which was basically completely useless. Update: Received my first bill and they refunded the $30 shipping fee

The Gabb Wireless phone is horrible. Me and my brothers all got these phones. I had to get mine replaced because the service stopped working and wouldn't let me call or text anyone for no reason. They break so easily. The phone will just randomly cut off and stop working out of nowhere, my phone won't even turn on right now, it's not dead. it just restarts and won't let me type my passcode in, don't get this phone, it's a waste of money and doesn't even work. My brother dropped his phone like 1 foot in the air on a soft carpet and half his screen went black and broke. My other brother can't send messages because his service keeps braking and doesn't let him send or receive anything. We have had way too many problems with Gabb,

This may be the worst customer service experience of life. Their products are extremely low quality. We purchased a watch for our in May. Within just a couple of weeks the watch stopped charging despite the fact that we followed all of the care and cleaning instructions. The fact is that their products are not durable enough for kids. Our first attempt to correct the issue went ok. We were able to get a replacement charger send to us free of charge. Then within a couple of weeks the problems started again. We limped along with the watch until November 2nd when I engaged the company about a replacement. It is now 28 November and I am still waiting. I haven't heard from customer service in days and was supposed to receive a call from a customer service manager 4 days ago.....nothing. Now they have offered to replace the watch if I pay a $50 cancellation fee. I DON'T WANT TO CANCEL. I want a new watch and I want them to pay for it. I shouldn't be charged for a defective piece of equipment. They should pay the $50 for dragging this out for a month. This company is terrible. Avoid at all costs. There are better options out there.

I just signed up for the service for my daughter. So far it seems great. I had one issue but I used the live chat support and Shane C. Helped me fix it SO FAST!

SKETCHY!! TROUBLE!!!Its a phone that "claims" social media,Apps,screen time is HORRIBLE for kids. But yet , when you go to the website they want you to "join the "unboxing video "contest ??" Mind you, these are probly ALL under-age children! It also adds: " Don’t have a Gabb Phone? Ask your parents to get you one so you can get cool stuff too. All are like Junk mail and will keep you child's face in the phone! Example: *Discounted G.O.A.T. Haircut Membership for any customer with a Gabb Phone ($15 Total, 50% off of original price)How often can I use it? Unlimited Haircuts How To Use *Show your Gabb Phone and provide your phone number. *Apprentice Membership OnlyG.O.A.T Haircuts. **Gabb VIP Experiences:** Because you’re a kid with a Gabb Phone you’re a V.I.P. Below, you’ll find cool stuff that you get because you have a Gabb Phone. Show your phone and provide your phone number to get the rewards. **WHY should my child have to give a phone number? Who is going to recieve the phone number then give him or her thier information to SEND more crap to go get?? And this?? GABB LIFE * SERIES 2021-22 **5 CONTESTS** 50 FINALISTS ** $35K+ IN CASH AND PRIZES! **WATCH VIDEO. Not only HYPOCRITICAL but SKETCHY NOPE. throwing it away

We have tried both the Z2 and the Gabb Plus. We've had many problems with each , including... Z2: - Inability to receive messages from people in group chats not in contacts (thus allowing you to see only one side of every conversation) - Extremely inconsistent service and inability to send or receive photos much of the time - Shutoffs every hour or so, unexplained by customer service and not fixed when sent a replacement. - Failure to load .WAV files in manager or music player Phone Plus: - Difficulty in receiving MMS messages in general - Lack of local 'Music' app included with Z2, only 'Gabb Music,' with no search feature, no good way to play songs you like, and no way to play local music outside of file manager. - No way to use custom notification sound, if that matters to you - Error messages for unsent texts do not appear for at least several hours - Broken McAffee security feature that, once turned on, cannot be turned off and only exacerbates f]problems with viewing MMS messages. Inability to install messaging* apps (such as WhatsApp, the current way everyone sends notices and messages) renders phone virtually useless for kids' communication with their peers. * And yes, I mean messaging, not social media Would not recommend; buy any cheap phone with parental controls instead to avoid many, many frustrating software bugs.

My son has had the watch 2 for about 6 months. It was working great. We had small things that we didn’t care for but over all where happy. After about 3 months it was having trouble charging. After a week of that it stopped charging. The battery died needless to say. After finally getting it to charge again it would not load his account. It would not link to my phone either. I tried to contact the company first by email after 2 days of not responding I tried live chat. It gave me an computer response saying it would be 45 minutes. But after 10 minutes the page reloaded and dropped my chat. Then I tried by phone. I was on hold for one hour. At this point I was beyond frustrated. I work. I don’t have time to sit on the phone that long. Finally I got a person. She told me that I would have to reboot the account. For those that have these phones there is a game they can play and earn points or coins. My son is really into it and has been working really hard to earn all his coins to earn new characters. Before his phone broke he told me he only had two more coins to earn to get a character he wanted. The woman on the phone told me that he was going to lose all that. I was really unhappy. When I told her that he was going to be upset she told me to sarcastically “sorry”. She could care less. We paid for these devices to work. We purchased this phone as a safety device for our son that he has not been able to use for days. Then the only game they have on there he loves and now it’s gone. Of course she doesn’t care. She’s not going to have to be the one to tell my son that all his work was wasted. I will not be resigning up once my contract is up. Update Well, I got a call from gabb as soon as I wrote a review. No joke, I had been waiting days for help and with in a couple of hours I got a call after writing a review from their media team. The woman was really nice. But unfortunately the damage was done. They where not able to solve my problem. I did receive an email after speaking to her and saying that if I have any other problems to contact her and she would fix or replace my device. She also said that she credited my account for two months. I replied to see if this was her email and not a general account email. She replied back. I then started having two problems with my sons device. I emailed her to let her know. It was a holiday weekend so I was not exciting an email until Tuesday. Then I got our bill and guess what no credit was given. So I emailed again. Wait two more days like the automatic email said. And again nothing. I am beyond mad with this company! I have tried to call but again I’m on hold for insane amounts of time. Maybe if I write another review I can get some help. It seems to be the only way I can get someone. MAKE IT RIGHT GABB!!! Figure out how to help customers! You can NOT claim to have amazing “real person” customer service if NO ONE helps you! Update After updating my review I finally had someone call me to help. The gps was still not working. So they told me that I have to do a reboot. That’s where they wipe your account clean and you have to start all over again. I’ve been doing this three times now. It’s a huge pain. Well I did that again, and guess what it’s still doesn’t work in fact now the GPS doesn’t show at all and has been over two months. I went with this company to be able to use GPS on my son. I should have just gone with a different company entirely one that’s dependable. Needless to say the customer service rep does not want to talk to me anymore. Mainly because she cannot solve my problem and wants to be done with me.

Service is ok, phones are acceptable but the customer service and warranty is horrible. I contacted customer service in March because my daughters phone screen stopped working. We plugged it in one evening and the next morning it wouldn’t work. I thought good thing we pay extra for the insurance (supposed to replace or repair phones). So once I finally got in touch they said they don’t repair phones and wanted me to pay $40 for a replacement. I felt cheated, why in the world had I been paying for an insurance they didn’t even offer. I was just going to leave it there, then months later I realized they had still been charging me for service that I didn’t have because they wouldn’t replace my phone. I tried to get in touch multiple times but either had to wait too long (45+ minutes or I was number 60+ in line, and I wrote the customer service email but didn’t get a response in two weeks). I just wanted what I paid for (a replacement phone for the one that stopped working). Finally after the run around I submitted a cancellation request, and they got back to me within a day saying they were “sorry to see me go” with no mention of a refund for the months they charged me even though I had no service with them.

We are terribly disappointed in Gabb wireless. We watch the original video and read all the information and in theory it really did sound like a wonderful answer to our concerns about digital media and our children's exposure to it. Unfortunately nothing about this lives up to the height. 1st of all the phone that we received never has worked properly. it continues to say that my son's phone needs to be charged and tells me that he hasn't been located in 6 hours or 8 hours. The truth is the phone has been fully charged all along and the locator has never ever worked. It syncs maybe once a day, maybe twice a day, so it's completely useless as a way of knowing where my kid is. Secondly, on the 3rd day we owned the phone, the phone stopped recognizing the password pattern that my son had programmed to get into and out of the phone. When I looked into customer service I found that you cannot speak to any person ever. There is a live chat which I actually used to get some questions answered before we bought the phone but at this point live chat is no longer an option. we were told to submit all requests via email and it would be 5 to 7 business days to get a response! I think the idea of this is so good parents are jumping on board and I don't think they have the infrastructure as a company to support the amount of business they're getting. The return policy and the cancelation policy are very difficult. They'll only offer a return of to 15 days after you receive the phone and there are plenty of clauses in the return policy to allow them not to honor the policy.. I think we're just out $250. it's an expensive lesson for us but let our lesson be your lesson. Do not get a Gabb phone. Do not go with this company. Figure out another way but this is not the way..

Gabb's customer service is horrible. I have had a very bad experience several times on the phone and chat with them. They lied to me about not having a new phone release because they wanted me to go ahead and buy their old phone so they could get rid of their stock before the new release. So I trusted their word and now the new phone is coming out in July. I’ve wasted too much time trying to have their customer service help me out with the money I wasted. The phone does not track my kids location. It is always out of range. The camera is no good. They have made clear that they don’t care if they lose us as customers, so they are not helpful at all! Gabb WILL start losing customers left and right if they don't fix that attitude. I like helping out small companies, but Gabb doesn’t like to help out the people who support them.

The absolute worst company to deal with. They make many promises of a safe phone and wonderful service only to disappoint beyond measure once you are locked into a contract. The phone is probably the worst quality you could imagine, and that would be fine it or provided the basic functions that it’s supposed to. The phone doesn’t receive about 50% of the text that are being sent to it as well as calls. It also will not send out texts. When I contacted the company to resolve this issue they told me, sorry but you agreed to the terms and deal with it. They offered zero solitons ti replace the phone or let me return or cancel service. They are content to scam people out of their money with false advertising. I 100% DO NOT RECOMMEND this company or services. Having no phone would be better.

This is a great alternative to the Light Phone. Was looking for a phone to unplug with, and my Gabb phone is easier to text with. Would highly recommend!

Bill was able to answer my question and then help order a new watch for my son and 2 more to my account. Very quick, super painless...all in all awesome

Phone is good. Initially had lots of spam. Need some sort of app preinstalled like BARK to hep monitor kids usage. Too many emails from Gabb if you reach out to them for help. Need some sort of parental control for deleting texts or adding contacts.

Good product and great customer service in getting everything set up. I've only been a customer for about a month but so far I've been nothing but pleased.

The good- customer service was very quick to respond to all inquiries and were very pleasant. The bad- we purchased our phone for full price ($99) and it went on sale before I even received it for 20% off. They would not do a price adjustment, and told me I could wait to receive the phone, return it and then buy a new one. I opted not to do this as it seemed like a waste of time and money for everyone involved. Once we received the phone, it would not connect to the network so we could not make or receive any calls or texts. Gabb Support first points you to a troubleshooting guide that tells you to take the sim card and the battery out, put them back in and restart the phone. That worked! But sometimes only for a few hours, sometimes as little as a few minutes. before the phone would no longer connect to the network. Once that got old for us (and was worrisome as this was not a reliable way for our daughter to get in touch with us), we asked for them to please replace the phone. They did so with no problem at all. The new phone arrived and we had the same exact problem. They pointed us to the same troublshooting issues again. We were getting very frustrated. They finally sent us a new sim card. This also did not correct the problem. I asked them to cancel our service and I would like to send back the faulty phone for a full refund. They stated it had been longer than 30 days and they could not do so. I escalated to a manager who told me the same thing. She then suggested that I try to sell the non-functioning phone online! I found that very unethical they would suggest that I sell a phone that didn't work to someone else. Not happy with my experience with them at all. Other cons- there is no way for a parent to monitor anything from your account online. If there is a person you do not want contacting your child, you must block them from the phone itself, your child can see who is blocked and can easily unblock them themselves. Aside from this being a "dumb phone" having no internet access, it still isn't a great option for a child's first phone. I ended up purchasing a regular smartphone through a mainstream carrier and using parental control software purchased separately and that is going much smoother and is way more relaible.

Excellent customer Service I appreciate this option for safe guarding our childrens usage with cell phones. So happy about the style and functionality of the Z2 phone!

Patient people who work with you to fix any problems. A down side is they are slow to get to you because they need to hire more people. Love our Gabb Phones!

They had great customer service when I had a issue with the shipping company not them they stepped up to solve the problem when it wasn’t their problem.

I had a concern and it was quickly resolved with their great customer service. I have loved having a phone through Gabb. It’s everything I want for my kids.