Gabb Wireless

THIS IS A REVIEW FROM A KID. PLEASE do not get your kid this phone and phone plan. No maps, no school apps, nothing whatsoever. Missed texts, due to it not downloading, spam calls and more. Texts don't download, even on the 25$ plan, and overall just a really bad phone in my opinion. If there was another gabb phone coming out, I'd really appreciate video calls, more customization and school apps. If they could have their own app store, that'd be really nice. Having a speaker on the front instead of the back would really be nice too. Screen recording, is something that I really want, even if there's nothing to record, so I can actually record the problems and show them to people. This feels way to restricting, and hard to contact anyone. No external messaging apps, such as Messenger kids, Discord, and more. My friends almost NEVER use their phone to message, therefore I have been cut off from a LOT of them. No, I don't use messenger kids, but it seems like a big problem everyone else is having, of NO other apps on the phone. Outdated messaging app, keyboard, that makes me press B instead of the space bar, gestures don't work on the keyboard, like swipe typing, and limited customization compared to well, anything. Voice typing, is something that I'd also really like, as any time you press it, it does nothing. I'd REALLY like google keyboard. More customization, better dictionary, and more. The built in keyboard is just hot garbage. Prices seem a little high, compared to Visible's 25$ a month, unlimited text, calls, and 4G LTE data, with 5G coming soon. All of this was on the verizon network, just like gabb wireless. I understand that the point is having little, to no apps, but I feel like this is just WAY to much. I feel like they just lock it down so bad, and with garbage customization and just, overall bad pricing with everything. I like the idea of pinwheel, where you can approve specific apps, and connect your own carrier, for cheaper prices. The problem with them is that you have to pay an extra 15$ a month for that software. The screen is HORRIBLE (probably on both, because I'm on the newer Z2,) and is overall quite laggy. The camera is straight up garbage, and if your kid decides to put the sim card into their old phone to try and text from there? BOOM. Terminated. The only pros I see to the gabb phone, is Android 10, and the enabling of the new gestures. The finger print scanner, although quite standard, is nice too. The biggest pro, is the battery life. It's actually good, but with the new GPS update, (ONLY for parents to track you, NOT MAPS, NO NAVIGATION, Unlike pinwheel, or using google smart lock on a normal android phone, which you could still track with life360,) I expect the battery life to PLUMMET. Customer service is nice, and responsive, too. Overall, still my second day, just really wish more features and apps were there that could help me progress in things like school. Socratic would be nice, too.

Gabb wireless has great costomer service. Phones are great quality. Parents can have peace of mind. I have recommended gabb wireless to friends that have children.

Horrible!! I purchased the watch for my 9 nine year old and she could not use it for more than five minutes at a time or It would over heat and shut down. After a couple of months it completely shut down and would not turn back on. Location services on it were never accurate either. I was told there was nothing that could be done, since I did not purchase the protection plan. After months of it not working, I am still being changed a monthly fee. I should have done my homework, because it seems I am not the only one that has this issue.

The phone is great. The customer service is horrible. They double billed me for over a year, and will only refund via monthly credit. So we are locked into Gabb (even though we have no contract) in order to use up the credit. They will not refund my credit card or allow me to use the credit on an upgraded phone. How is it ok that a company over charges customers, then forces them stay with them in order to get their money back? It isn't ok, and I have zero trust in them as a company and will no longer refer to clients.

Tried to purchase Gabb Music for my two granddaughters (two phones) and after many phone calls, nothing worked. After two hours on the phone with Gabb, I quit trying. Very, very disappointed.

Gabb wireless watch is defected product. The charging pins at the back of the watch are not aligned and caused charging a very difficult task. As a watch, without effective charging, it is easily out of battery and make the watch useless. What is the worse, even if the watch become unusable, the company won't replace it and keep charging you wireless monthly plan or $150 early terminiation fee. These all happpened to my Gabb wireless watch. The watch has been dead for a few weeks.

I got this watch for my daughter in high hopes it would be everything it said it was. The first day my daughter received the watch the protective screen was broken by my daughter simply putting on the watch and accidentally dropping it a foot above the ground. The product itself is very cheaply made. Zero durability. On top of that I was charged $298.15 for missing a payment. Customer service is terrible. I would highly advise anyone seeking a watch/phone for their kids to avoid gabb wireless.

Gabb is the perfect phone for all teens! It allows kids to have the freedom of a phone without the dangers. Definitely the best purchase!

My card was compromised so it was shut down. There was no way of paying for the monthly bill and I had to wait for my new card to come in. I was told I could pay with a gift card and when I went to put it online it declined the gift card because it does have a physical address and they wouldn't take it over the phone. It took forever to find a phone number to actually call Gabb Wireless. If you have any problems at all the customers service s*cks. Go with another company.

I appreciated the speed and efficiency of the live customer support. I had an issue upon receiving my order, and it was solved within ten minutes.

very helpful!!! Answered all my questions. Helped me swap out my phone, buy a new one at a discount and upgrade both lines!

Gabb wireless is a dream come true. I don't have to worry about what my daughter is viewing and I can still get ahold of her when needed.

Gabb is genuinely helping give a solution to a problem. Their customer support are real normal people which is quite refreshing.

I am able to keep in touch with my child and know where he is at all times and know that he is safe from the dangers that’s on the Internet.

online support very helpful. It was a little tricky to upgrade our daughters plan & phone but Macy L walked me thru the whole thing.

Amazing helped me with all my problems! And didn't rush me when i didn't understand what she was wanting me to do! Overall she was just amazing!

Terrible customer service! Service was shut down after a mix up in billing due to a recent move to a new home. We logged into our account, updated billing address and paid past month along with upcoming. Service has remained down. There was no notice of the issue and customer service is non-existent. Multiple attempts with a "blackout notice" in the midwest (we live in Idaho) for days, with only an option to leave a message. No return calls.

We received the best help from our representative. He was so knowledgeable and patient. Thanks so much

Love that I can get in touch with my kids quickly. Also if they have the ringer off I can easily ring it from the app so they respond quickly back.

Products do not work properly false advertisement along with poor customer service I’ve called there 8 to 10 times with no resolve of the product not working. Beware get an old phone disconnected your kids from the Internet. No one truly cares here.

This company is the ABSOLUTE worst ever. DO NOT GET wrapped up with them, I have cancelled this account 5 times and the charges just keep coming. Everything about there support is horrible, if you can ever reach anyone, Stay clear,

have used Gabb for two kids. extremely low quality of phones, and poor reception. I would reccommend adding a phone to your regular plan, and purchasing an internet filter. I plan on doing that with the remaining 6 children I have at home

Noel C. Is not a good customer support agent. This took over 3 weeks to resolve and she was rude and short in her comments and was not willing to tell us exactly what to do to get the watch working. Gabb is terrible and I told the influence promoting them to stop. Their service is a joke.

Customer service is extremely poor especially compared to other companies like troomi. Phone promised third-party apps are coming soon, but has failed to deliver. Phone is outdated, and their competitors are able to offer better phones at cheaper prices. Highly recommend going towards troomi. A lot of people are very happier at that company.

I love the idea. However, hope you never need to get ahold of them for a warranty or anything. They only have a chat feature and you will have to refresh it every min or so to not get kicked out of line. This has happened to me so many times I am going to have to cancel services and move somewhere else.

The software is far more complicated than any phone I’ve ever used. In fact, it’s essentially unusable. For one of many examples, placing a call on hold and then returning to that call seems to be impossible. I’ve been working around computers since the late 70s and I’ve never experienced software this bad.

Within 2 weeks after purchasing, the Gabb watch stop charging, bricked. I would request Gabb Wireless to disclose the defect rate of their products. I saw more than a few reviews complaing the same. It may happen to you, the future buyer.