Gabb Wireless

**Gabb Wireless has an F rating and pages and pages of unanswered complaints with the Better Business Bureau! Buyer BEWARE!** This company is very dishonest and their products are subpar. I have been a customer for several years. There are constant issues with pairing to the parent's Gabb app for accurate location information, the quiet settings during school don't work and my child keeps getting in trouble for his phone making noises when it's supposed to be silent. To make matters worse, I've had multiple technical issues with 2 different devices. They are not made to last, they are made to break so the company can collect ridiculous deductibles and monthly fees. Most recently, my son's phone wouldn't let him open his phone with his fingerprint or the correct password. Customer service is horrible. They don't post the number on the website to make it harder to get support - once you do get the number from the chat feature, be ready to be on hold for at least 45 minutes and then get hung up on. I finally got through after multiple attempts and the customer service rep told me we would have to do a factory reset. After going through that whole process, it caused the phone to start shutting down over and over. So I called with 1 issue and ended up with a worse problem! When I call back because the phone keeps shutting down, I'm told it'll have to be replaced and despite paying monthly for the extended warranty, I'll have to pay a deductible that is nearly the cost of the current price of the phone!! Mind you, I'm only having to replace it due to the new issue caused by the directions I was following from their customer service rep!! Outrageous! I tell them this is unacceptable and they said I could try talking to the billing department to see if they would adjust the fee. I wait on hold yet again. After finally talking to billing, they will not budge. I tell them that I shouldn't have to pay for a replacement on a phone that looks perfect - no visible damage at all - but is a terrible product that their tech dept made worse with their "troubleshooting" directions. I decided to file a complaint with the Better Business Bureau. In filing that complaint, I see that Gabb is not affiliated with BBB and it has PAGES AND PAGES of unanswered complaints with an F rating from BBB! Buyer Beware!!!

Stop!! Don’t waste your dollars on this cheap worthless product. Also the company itself are horrible snakes. It says unlimited talk and text but that is a lie. We had this phone less than a month (maybe 2 weeks) and suddenly calls and text don’t go through. They say it is throttled meaning we used all the data for that bill cycle. What happened to UNLIMITED!! The lousy customer service just says oh just use it on WIFI.till then. how will the kids be able to call /text outside of a WiFi area? They even try to get you to subscribe to music which for $5 which turned into more nonsense. So take pictures and videos as kids like to do plus listen to music uses up all the data leaving the phone totally useless when it supposed to be for them to call or text us in the first place. We can’t communicate. BTW, we only send 38 text. Next they try to tell me it’s under contract and will be $150 to cancel it. This is a big giant SCAM!! Stay away. I guess it’s best to talk to your lawyer and report them to the BBB. THANKS FOR TAKING ADVANTAGE OF ME GABBHOLES.

Gabb is by far the biggest waste of money. The phones are of the lowest, cheapest, and poorest quality of any phones on the market. The phones just cant pick up the service a lot of times even when it shows full signal. All of a sudden you will just get a bunch of texts and voicemails because nothing came through. Their warranty is appalling, and their customer service is... well, what customer service?? I give them 2 stars because they do protect kids - by them having phones and service that isn't operable!! What garbage. Absolute garbage!!

I did a lot of research before going with a Gabb Watch 2. Overall, I am pleased with the purchase, but I am having some real issues with a key feature-- the STEP COUNTER. My son is very motivated by it, but it stopped working. A helpful and kind customer support rep helped resolve the issue on his watch, but now the step-count information from his watch is not syncing with my app. I was told that the only resolution that could work would be to unpair and re-pair the watch, a process that would require me to re-program all the contacts in the watch and also would erase many of the fun GABB-GO coins, pets, etc that my child has already worked toward. This is not a huge deal, but I am disappointed that there is not a better resolution. Also, how can I be assured that the same step-count issue won't happen again if I go through the trouble of unpairing and re-pairing? I would possibly have to do the same resolution all over again. Great watch, kind workers-- but some of the technology seems to fall short of expectations.

UPDATED REVIEW: After posting our initial review, someone at Gabb reached out and offered to Warranty our watch and screen protector as the battery length was not performing as it should per their customer service. We were excited to have a new one sent quickly. We have used it for a few days since the replacement and don't see any problems with the battery with the new one. We are hopeful that this new one will continue to work out! INITIAL REVIEW: We have been using the Gabb Watch for about Seven months. I like that it is simple and I like that it is affordable. I have been disappointed and annoyed with how often you have to clean it for it to charge as well as for what a short charge the phone holds. Whenever my son uses it often, it runs out of battery super fast and even after a full charge and shutting it off, it won’t hold a full charge overnight. The screen protector worked when we dropped it but we were surprised how easily it broke and noticed that things like my phone cover for my cell phone are much sturdier. The customer service is torture. You have to interact with them so many times and it feels like they don’t even hear you.

Had an issue with our contract as the payment was much higher than the agreed rate but customer service has been above and beyond amazing getting everything worked out and following up months after to ensure everything is still working great. Megan has been one of my favorite customer service people ever. Highly recommend the watch, service, and customer support.

After 1 month our daughters phone would not charge. We contacted GABB online chat, Rebecca J did an excellent job, quickly joined the chat, quickly responded to my questions and concerns and found answers and very satisfactory resolution to my issues. I would highly recommend her to address other issues. Thanks so much Rebecca, great name and quality of service for GABB.

I wanted to write about Scarlett C. I had great difficulty placing an order for two or three weeks. Chat wait times were too long and I wasn’t getting much help. Ms. Scarlett followed up, using her own initiative, emailed me and wanted to know how she could help. She followed up with emails and helped in securing my order fora phone and phone service. I commend her for excellent customer service! I commend er for her customer service and excellent follow through..

Scarlet was fantastic, she was able to answer all my questions and very personable. I called in about my sons cracked screen on his gabb watch and she was able to help us get a new one ordered and just a great overall experience. We will be gabb customers for a long time as we have 4 children and we love the product and finding good service is hard these days, thank you Scarlet and Gabb.

My daughter's phone was acting up and I decided to try Live Chat to see if we could get the issues resolved. Rowan K was the support team member who was assigned to our chat and I couldn't be more thankful that he was. He very patiently helped us figure out how to clear the cache as well as figure out why some calls weren't going through. When we say our prayers tonight, we will include Rowan. Thanks, Gabb!

I cannot tell you how excited and relieved I am to have found Gabb wireless. We want to live intentional lives and it has been difficult finding phones and phone carriers that align with this. Thank you Gabb wireless for what you're doing. The customer service that they offer is outstanding! I thank you as a mom and just as a person. You guys are the best

We LOVE this company. Thank you for offering a phone without apps and internet access. Please, please keep it this way!! It is the only safe option for our teens and we have five children. I am hoping your company stays around for a long time and true to your mission... Our oldest daughter has one of your phones and I am going to order another for our second daughter this month. We really appreciate having a safe device to offer them.

My kids has been begging for a phone but my husband and I decided we wouldn't get him a phone until he was 16 yrs old. However, because of the safety and GPS capabilities the Gabb phone has we got our son a phone for Christmas. He was thrilled and we have peace of mind. My interaction with everyone at customer support has been amazing! Such a great product and incredible company. Thank you!

After 3 months, the device is already broken; it won't charge at all. I waited on hold for 90 minutes with customer service only to be hung up on! The phone is still under warranty but that doesn't do me any good if I can't get through to anyone in customer service.

The phone only sent one out of every ten photos or videos when my daughter tried. Want to cancel your service? Good luck!! I have been trying for 6 days, spending over 2 hours a day trying to connect with someone online (as there is no phone number to call) and they make you wait for 30 min+ for them to respond, and if you don't respond immediately (because there is no alert when they do), they will disconnect the chat. Bought a Gabb phone for our oldest of 4 hoping to use it with all of them as they came of age, but will never, NEVER deal with this company or their products again.

I would give this company, no stars ever! Crappy company! The watches kept overheating and burning my kids wrists i asked for replacements and never happened. So i canceled my accounts and created a payment plan. Come to find out there charging me more then agreed apon because they opened another account with not any knowledge to me. So im being charged even more. I asked for refund several times and all i got was a let me look into it for you and no answer. There customer service is awful, bunch of niwots. They do not care to help they just want your money, stay away from them.

I had Gabb wireless for awhile for a child but it didn't work to well. I canceled it via email BEFORE they withdrew it from my bank account. It was STILL taken out of my account. I chatted with an agent from the company and wasn't getting anywhere so I file a complaint with the Better Business Bureau. They tried to get in contact with them but they weren't able to get a response. I was able to find another company that works allot better and is more reasonable.

I’ve had these now for a year for my 2 youngest. It seems like a great idea but I have serious complaints about the service and the company. 1. You really have more control and information from an iPhone. While yes, an iPhone is initially more expensive, you can see their texts, you can take the internet off of it, and the device itself is WAY more durable. 2. It is fascinating that there are a plethora of apps for Bible study available for this device… how about meditation or Buddhist teachings which are ALSO evidence-based 3. There is zero customer service. My daughter earned her iPhone back and I cancelled her line back in July at the obligatory 1 year mark. I am still getting billed for it. I have reached out to their “customer service” via email, because besides chat that is the only option, and have received zero response. But that has been my experience with the company all along. They’ll have a live person for you to speak with when you’re interested in signing up but after that, crickets. Don’t waste your time or your money on this company.

Gabb has proven to be pretty glitchy for us. We had a lot of trouble setting up the location tracking at first. Then we had issues with the messenger update. The last issue we were unable to contact our son on the phone because it kept giving us an error that he was not connected to WiFi even though he was. It was frustrating. and concerning since we needed to be able to reach each other. We have had to contact Gabb Support on many occasions.

Honestly, my entire experience has been awful. The phone took hours and a totally unproductive chat help session to get set up (the "server was slow," so that's why the code they sent to activate the watch was wrong? What?) Eventually, I had to figure it out myself, because their support person seemed to know very little about the basic setup of the watch. Then, it gets set up, but it doesn't make or receive calls OR send/receive texts. It was my son's birthday present, and it's broken on day one -- it doesn't work at all, minus the silly games and noises. This was a total waste of money. Get literally anything else.

I bought my son a Gabb watch to be able to get in contact with him and to be able to locate him (and thus build trust). The location setting was not working. I spent a panicked hour trying to find my child, following his continually moving location on my phone. I finally went to where he was supposed to be only to find him there with his watch in his bag, not moving, not 1/4 - 1/2 mile down the road or in the woods or in some strangers house (all of which showed up as his location during the hour of trying to find him). This is wholly unacceptable. This watch is supposed to help us feel safe and not put me in a panic thinking my child has been abducted or is being rotten. And the only way to MAYBE fix the problem is to unpair and repair...wiping all the history, contacts, lock modes, etc. that we set up (which we have already had to do twice before in the 15 months we've had the watch for other reasons). I am really really unhappy, and I unhappy with the way finding a potential resolution (because who knows if this will actually work...do I trust the location ever again?) was presented. Terrible "customer service." Major problem if the location settings can't be trusted.

Two things went wrong. First of all, the phone stopped receiving messages and phone calls. The phone would turn on, but we could get no cellular service. Second, after I called to cancel the service, they charged $4.51 to the account for taxes owed. Because my credit card on file was canceled due to fraud, the payment for $4.51 was charged. I got a late fee of $10. Gabb refused to waive the late fee of $10. I had to pay $14.51 for $4.51 of taxes due. That is a late fee of over 200%. Ridiculous. This company has horrible service. Stay away!! UPDATE: Gabb called me back after they saw this review and they offered to waive the $10 fee. I really appreciate the responsiveness and desire to correct the wrong. I changed the stars to 3 from 1. I still did have issues with their cellular service, but at least the billing issue was resolved.

I am updating my review because a great representation of the gabb company finally reached out to me to not only fix my daughters service issues where texts weren’t coming or going through but we were able to come to a compromise regarding a replacement phone. Though it’s not the exact solution I was hoping for, it shows Gabb’s willingness to make their customers happy to keep them and I’m very grateful for that and will be staying with them like I had wanted to begin with. Thanks so much again, Kimberly!

We really like Gabb for our kids, but the downside is the online chat feature, while sometimes helpful, can be a pain. It took fifteen minutes for the chat agent to understand. Maybe it was a communication issue on my part, but after the fifteen minutes, the chat agent reiterated what I already said. Products are fairly decent. My son doesn't like that he doesn't have an iphone or apps like his buddies, but that's a cross I'm willing to bear. Pricing is great.

Gabb provides exactly the service they advertise. On the rare occasion I have had trouble with them, customer service has been outstanding. They were both empowered to and capable of quickly understanding the issue and getting a resolution after one explanation.

The GPS is so reliable and I trust that my son will be safe when using his watch. He loves it (he is almost 9 and is in 3rd grade). My 6th grade daughter also uses it, although she would rather have an iPhone, this gives me piece of mind :)

Gabb Wireless is SO amazing! It is very good for kids or tweens. With all the bad things going on in the world, I am so happy to know that kids are safe on their Gabb Wireless phones! I would definitely recommend Gabb Wireless to a friend.