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Consumer Cellular

Is This Your Business?
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3.9

Overall Score

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Jenn Carew Brockton, MA

On 1-2-2022 I received a call at the bank I work for from a mutual customer. She stated she had spend well over and hour with consumer cellular and after everything they went through the issue was actually on the end of the bank. After taking my time to look through this issue with our customer I found nothin that could be found in our system and began a three way call to help assist our 80 year old customer figure out the issue with trying to pay her bill. After 45 min on hold we got in touch with one of your reps. She was very kind and was able to determine that the fault landed on Consumer Cellular end. it appears the payment system that is used had been down and was unable to take ACH payments at this time. The customer would need to call back and process her payment tomorrow. Before dropping off the call I requested that the $29.00 bill be waived for the amount. After being placed on hold again the rep came back and stated her manager could do $5.00. We asked to speak to the manager. After being told she would transfer us right over because the initial attempt did not work we were placed on another hold. As we sat on hold for an additional 15 min you would here a clicking noise interrupting the call. I stated that it was more than likely the manager tapping into the call to here what we were saying. On my recorded line you manager or rep called me a jerk. When she finally came back on the line the manager began by stating she could not speak to me. I stated that $5.00 credit for over 3 hours of wasted time was worth far more than $5.00. She refused and stated the system would not allow her to do so. Which we all know if a lie. There is always someone with an override. You just need to find the person that wants to take the time and help. She began to speak to our mutual customer in a tone as though we had interrupted her day. When I had a chance I stated i would drop off the call to allow the customer to set up a security pin. I did mention to the manager that she sounded irritated and that our time was wasted and she has not reason to be irritated. I stated she should do right by your customer and waive the bill to avoid her spending anymore time on an issue she did not cause. Again we are talking about an 80 year old women. When I said I was going I muted my end of my call to listen. What you could hear was the manager attempting to assist the customer with an agitated tone and the other rep snickering at our customer, on a recorded line. They were basically laughing at this women for having a challenging time with a cell phone. This behavior was disgusting and wrong. I dropped off the call. I am speechless that this kind of behavior would be accepted at your company. I also work for a call center and understand the aggravation of taking customers one after the other while they each rip your face off. Regardless I am still required to remain calm and profession because this is the field of work I chose to be in to pay my bills. She is an 80 year old women that spend 3+ hours of her day just trying to pay her bill. She is on a fixed income trying to get through each day just like the rest of us. We would all expect a little respect and courtesy. That did not happen today. I cant imagine how calls are handled if that is the behavior of a manager. Customer service is not for everyone

2 years ago

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JL Mauldin, SC

Had to discontinue service with CC and switch to another provider. Spent 3.5 hrs total 1st day because their Rep “Chris” (inconsiderate, negligent, idiot!) who dropped both our phone services (before they were ported) and then deliberately dropped our call because he was so confused what to do. Had to call back to restart cellular services and repeat with another rep. Then, 2nd day to finish the porting/transfer of service, the porting numbers they gave us would not work. Took me and the new provider a total of another 2.75 hrs on the phone with their reps as to what is wrong on their end. CC sent multiple porting numbers trying to get their system to work. Consumer Cellular is a TOTAL MESS and most of their reps seem ignorant as to fixing their own system problems. A total of 6.25 hrs dealing with CC trying to port our 2-phone service over to Spectrum. (Guess they were really pissed at me leaving after 7 yrs. and wanted to really screw-me-to-the-wall, and they did!) If it were not for the persistence of Spectrum Mobile, we would never have gotten our numbers ported over to Spectrum. "Consumer Cellular’s system and their inadequately-trained reps are not worth the lower cost service they advertise."

2 years ago

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paul morte Lawrence, KS

I was required by consumer cellular CC to get a new phone due to their going to 5-D. This has been an unmitigated nightmare. I have been unable to get C C to connect the new phone to their system since their employees do not have the skills/training; and consequently now I have 2 phones, neither with service. Their service previously had been good with respect to billing issues.

2 years ago

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Hugh LaGrange DeRidder, LA

After being faithful customers for two years with two phones, we replaced those phones to meet their requirement to have phones that are 5g compatible. Then we purchased another factory-unlocked 5g phone to add to our plan that was listed as compatible, but for some unknown reason it isn't. Technical support could not overwrite the glitch, nor could the "manager". So we decided to switch plans to another company. My wife's phone transferred just fine. When I tried to switch mine, I was advised my factory-unlocked phone was locked to Consumer Cellular's service. The customer service representative gave us the run-around with illogical responses, such as a non-iPhone would be locked to their service for 30 days, unless it was purchased through them. My new factory-unlocked 5g-compatible phone was with them for almost 60 days and my wife's new factory-unlocked 5g-compatible phone was with them for less than 30 days. So why was mine locked to their service and hers wasn't? Now I'm without a phone for 1-3 days, even though the process has been "escalated". Being disabled, having children and grandchildren, this is totally unacceptable. And they want us to come back? I don't think so!

2 years ago

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Richard Bernhard Bethlehem, PA

I had ordered a iPhone 13 from Consumer Cellular. Terrible Experience. When the iPhone 13 arrived there was no SIM card installed and the area where you would slide in your SIM card there was no tray located inside the SIM card slot. It was just a open hole . Then I called Consumer Cellular after waiting 30 minutes to speak with technical support. They were surprised to hear about no SIM card installed inside my iPhone 13. They sent me a SIM card in mail which I received on December 27th. I placed the SIM card in the IPhone 13 and called Consumer Cell on my IPhone 6 which was working great. Waiting 30 minutes for tech support to reply at which time a person named Russell replied at 5:24 PM on December 27th and said how can can I help you Richard. Can you activate my IPhone 13 he replied I can help you with that as I was talking with Russell on my iPhone 6. That was connected with. Consumer Cellular. Russell than said give me a minute to activate your iPhone 13. I replied sure. Well since then I haven’t heard from Russell ever again. My IPhone 13 was NEVER ACTIVATED AND my IPHONE 6 with Consumer Cellular I could no longer make ANY PHONE CALLS. How about that, now I can’t call Consumer Cellular to at least get my IPhone 6 working to make phone calls. Presently my Original IPhone 6 is not working to make phone calls and my iPhone 13 is not working at all. You would think Russell would of tried to contact me, but he Never Contacted to Confirm it everything was working just fine. Total Thumbs Down On Consumer Cellular

2 years ago

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Quercus CA

Pass on this company. Customer service is a joke. Spent all day trying to get a number transfered from CC to another service. Automated service is impossible and you will wait an hour or longer to talk to a person. Then the rep will tell you what you want to hear, but the issue is not resolved. Hours wasted and still the new carrier gets a response of "delayed message" from them. Most changes from one service to another take less then an hour. CC doesn't use pin numbers, only account info which their system should be able to check within seconds. Number transfers should be done seamlessly. Stay away from these people.

2 years ago

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Michael Sinnott Pompano Beach, FL

A total nightmare! Switched from Verizon to CC as it seemed price competitive.It was but not worth the awful customer service reps AND their supervisors. We had a disagreement about an international bill for $163- talked with 4 reps, 4 supervisors, and the CC FB page. They seem consumed with proving themselves right rather than trying to problem solve. Consumed more than 6 hours of my time AND theirs.I paid the bill and though I did not agree at all with them, it was not worth the headache to continue the battle.I am a senior citizen and found the entire CC experience unpleasant,unhelpful, and unworthy of any senior citizen’s time or business.

2 years ago

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Vicki Warner Houston, TX

I have the unlimited text, talk & data....there is NO unlimited data, I pay overage every month and do not mind paying but I do mind when CC goes into my account and turns my data off without my permission!! I go right back in and turn it right back on and they continue to turn it off! I am moving my lines to my biz account I have with ATT Elite, CC is not worth the hassle of ending up with no data even if you pay extra for the "unlimited" as they call it! Do not go with them, not worth the absolute pain in my neck every month of having to call and deal with the poor excuse of customer service after they turn off your data in your account when they think you have used to much and send you a text saying "they have done it for your safety'?? Really my safety? I am paying my bill not you! STAY AWAY!!!

2 years ago

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Frank Caywood Portland, OR

Since I’ve had this phone their coverage has been less than satisfactory. I noticed I don’t get coverage in any buildings. While others are texting away around me I get no service. I have to go outside to send a text. I have unlimited data but can never access the internet to look things up if I’m not by WIFI access. Finally I have never been able to get through to customer service to get help with my lack of services. I have been trying for the last two (off&on)months. Their app. Is useless and claims you can get direct access to help. Can’t figure this out either. I pay over $50 a month and can only basically make phone calls when I’m not by a free WiFi’ connection. I’m canceling this phone service if I ever get through to talk to somebody. SMFH!!

2 years ago

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Randy

Their new plan increased the fees of an existing customer like me. I have 2 lines (250 min talk) which were $15x2=$30 every month. The new plan is that line 1 is $15 with unlimited talk and line 2 is $19 with unlimited talk. Line 2 uses less than 10-minute talk each month. That means I do not need unlimited talk at all. I have to pay an additional $5 every month under the new plan, so I called Customer Service to go back to the old plan. However, it was useless. The operator simply said we can not go back to the old plan; moreover, they charge me Auto pay&E-bill fee, which is $5 each month. I have never paid late since I become a consumer cellular customer. I have to pay $10 each month. I understand the new plan for a new customer. I am a long-time customer. I am so disappointed. I will look for another carrier.

2 years ago

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Christina O Riverview, FL

OK, so someone needs to take this review seriously!!! My husband and I both have Samsung Note 9's...they are only 2 to 2 1/2 years old and ever since CC have upgraded to 5G the phones are glitchy. Well today my husband's won't dial out or receive calls and he can't access his voice-mail. We called CC customer service and they stated that his phone is "out of date" and he needs to purchase a new cell phone...hmmm, funny because MY cell phone is the same thing and it still works on your network!!! My husband has END STAGE KIDNEY FAILURE and has to rely on his cell phone in cases of emergency!! We have medical bills coming out of our ears and your trying to scam us into brand new cell phones for this 5G crap network?!? Let's see, so in other words I should not pay my mortgage or pay these medical bills so I can purchase $2,000 worth of cell phones??? This is ridiculous and you all out to be ashamed of yourselves! I can understand if my phone was 4-5 years old but they are not...we are talking 2-2.5 years old! We even talked to a supervisor and you just don't care. No notification sent out to anyone! Your company is a joke. I hope retirees are prepared to shell out money because that's what they are going to tell you.

2 years ago

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J. R. Alexander Fleming Island, FL

My phone service here in Northeast Florida - BOTH calling out and receiving calls - is UNRELIABLE, POOR and very frequently non-existent with Consumer Cellular - except for voicemail. The problem stems from the fact Consumer Cellular does NOT have its' own cell tower; but (here) uses AT&T and T-Mobile towers. I have been switched (by their Customer Service Reps) between the two with T-Mobile being the absolute worst. AT&T is not that much better and is the reason I canceled my expensive service with AT&T not knowing I was getting the identical POOR service, only cheaper. With the AT&T cell tower being approximately 5 miles away from my residence, I would expect at least GOOD service occasionally; but that's not the case. I would NOT recommend Consumer Cellular; UNLESS you live right next door to an AT&T tower.

2 years ago

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Unhappy Camper Corte Madera, CA

I have used Consumer Cellular for about 7 years. They used to provide excellent customer service if you had any problems. Recently I added a new phone line to my account for my son. I tried to call them on a Friday to activate the new phone in September 2021. I called them three times, no one ever answered the call. I waited over 90 minutes total time for someone to answer. I then tried calling them the next day on a Saturday. It took them over 60 minutes to answer my call. The representative was helpful, but they no longer provide good customer service. Wait times have become outrageous.

2 years ago

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Bonnie Halstrom Cortland, NY

The phone messed up within 4 months of receiving it, but they wouldn't exchange it! And when I dropped them, they charged my account for the balance??!! Wanted to bring my own phone, but they said they would still charge me for the balance!! And in order to find this out, I sat in a chat queue from number 91!! Called and was on hold for 37 minutes and finally hung up!! Very poor customer service!!!

2 years ago

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Robert Presley Austin, TX

Don't sign up for this plan unless you want to wait 30-40 minutes on hold on each and every call you make. The enrollment is extremely lengthy and frustrating so I cancelled but still have not received a shipping label from them it hey said they would send men order to return the phone . I gave them two stars only because their staff was friendly.

2 years ago

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JL Azusa, CA

Recent upgrade Sep 2021- I got a letter in the mail about my cell service with them. Bold letter stating: “DONT LOSE CELLPHONE SERVICE ACT IN THE NEXT 30 DAYS!” UPGRADE NOW FOR $35.00. (They are upgrading to 4G/5G and all 3G cells will lose service. That means i will lose service) I call stated number 888-626-0989 and the very nice customer service guy tells me that the stated CC LINK 2 FLIP PHONE for $35.00 price was just raised to $55.05…”What!?” I’m already having a hard financial time as a disabled senior and they tell me that the price just changed? The only way they can honor this is by giving me a credit on my next bill. I planned on paying 35.00 plus all the taxes charged in my city zone, Los Angeles, Duarte Etc, each is around $2. +/- and now in order to save my long time cell phone number and service I have to pay (paid) over $60.00 today? There’s something wrong when they have you in the corner and the only way to save your number is by paying almost double up front. False Advertising! Bold printing for price! No fine print stating that this $35.00 price can change without notice within 30 days either. J.L. Sep 28, 2021 Temple City/Duarte Ca

2 years ago

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Sallie Gossett Huntersville, NC

Buyer BEWARE. Especially if you are a senior. I NEVER get warranties on phones. I also get paper billing. The warranty they put on my phone without my permission was not realized until several billing cycles. I went on the website to see what was up and there was an un-authorized warranty. I called and was told " we record all phone calls and I will check the recording and get back to You". No one did so I called again, No reference to the recording and they took off the charge but, would not refund the months they charged me. I was told " you paid for it so that was the authorization" Keep in mind this charge was not on my paper bill. ONLY on line. After 2 months of back and forth I decide to go elsewhere closing the account on the 10th of the month. the last day of the billing cycle. I received a bill for 22.27 and was told that was for the cycle of the 20th to the 10th. WHAT?? The bill reflects cycle ending on the 10th but, they say it's from the 20th to the 20th. Not reflected on any bill I have. I was on the chat on their website and from the way the conversations were going I believe I was talking to a AI. No real resolution and they kept offering to send me last month's bill, which I had in my hand. Any conversation that proved my point was responded to with the same circle of "we can listen to the recordings and get back to you" or "would you like a copy of your bill". You are going to HATE dealing with chat. Talking on the phone is a little better at least you are talking to a human. but, you'll not get anywhere. the promises to investigate go unheeded. better off banging your head against a wall..

2 years ago

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RoseN Omaha, NE

On August 10, 2021, I purchased a SIM card at Target for Consumer Cellular. I had called and as interested in what was called, “Unlimited Talk and Data Plan”. I had explained to the customer service person my situation: I am a senior and wanted to find the best plan as the cost was important to me; I did not have WIFI and used a hotspot for using the computer and also for streaming a show or two in the evening. I was told that the 35gg plan would probably work for me. It was my understanding that the plan included unlimited talk and also 35gg of high speed. If, for some reason that was not enough for me I had a few options. First, my speed would drop to a lower speed, but that I should still be able to stream and use the computer-use at a lower speed once it hit 35gg. At that point, if I decided to want higher speeds, I could change to the next plan up and pay more. I signed up for service and got a message saying I was getting close to the 35gg. I noticed that while watching shows on tv, ie Netflix or Paramount+, that all of the sudden I got a circle spinning and after several minutes I would eventually get about 30 seconds of the program. Also, using the internet was futile…the blue line showing it working would be about an inch and just stay there. I called and talked to a representative who said, “Oh, I’ve taken care of that”. I said what do you mean…she said she bumped me to the next level. I said what do you mean…is that going to cost me anything and she said yes. I immediately said I had not given her permission to do so and asked to have that extra canceled and asked for a supervisor. I got a supervisor and told her the she bumped me up to the next level without even asking me and felt that was almost illegal and getting into dangerous territory with the FCC. She said she would talk to the customer service person and then she said that they had no way to adjust the cost and that it would have to escalated and assured me someone would be calling me from the escalation team within the next couple days…NO ONE DID. I also told her I wanted to cancel and expect that because I was within the 30 day trial period I expected to get a FULL refund back as I had only used the service for 16 days and had already gotten close to going over the 35ggs WHICH was what my program was. They then said that I had gone over my data and that I would have to pay even though I was in within the 30 days timeframe. I thought that finally the supervisor said she would because of the issue with the girl bumping my service up and miscommunication they would zero out my bill. I have copies of all communications from Consumer Cellular which I will attach. Today, September 3, I received a bill from Consumer Cellular for $33.86. I called and spoke to a customer service person first, who then referred me to supervisor who started to explain to me that although I was on the 35gg plan, that part of an agreement was that if I used 500mg WHICH BY THE WAY IS APPARENTLY 1/2 OF A GG, WHICH WOULD BE USED WITHIN A SHORT PERIOD OF TIME, EVEN IF YOU HAD A 35gg Plan…if that was the case, YOU WOULD NOT BE ABLE TO CANCEL AND GET A FULL REFUND. YOU WOULD BE ABLE TO CANCEL…BUT YOU WOULD STILL HAVE TO PAY FOR SERVICES. NO ONE, TO MY KNOWLEDGE, EVER DISCUSSED THE 500 MG WITH ME. I HAVE ALL emails from CC and they only refer to the 35gg Plan and how if I go over I would get slower speeds and I could remain there or be bumped to a higher speed for more money. SEVERAL things upset me as I got the information over the phone from a customer service person after I took the time to explain my circumstances. AT NO TIME did the 500 mg come up. Also, it was my understanding that this was Unlimited Talk and Data Plan which I was told was $40…WHEN I spoke to the second supervisor, Ryan I was told that it was $20/mo for the talk and $40mo for the data. NO ONE ever told me the two were separate and would be priced separately. I would never have paid $60 for this as it did not offer me what I needed and there were other plans out there that did include talk text and data for only $40. ALSO…AFTER THE CONVERSATION on 8/27 WITH THE SUPERVISOR ADVISING THAT I BELIEVE THEY SHOULD NOT HAVE BUMPED MY ACCOUNT UP WITHOUT ADVISING ME, ESPECIALLY WHEN I WAS ON THE PHONE ASKING QUESTIONS ABOUT IT…I RECEIVED AN EMAIL MUCH LATER IN THE DAY SAYING HOW IT WAS CC PRACTICE TO AUTOMATICALLY UPGRADE YOUR PLAN TO GIVE YOU THE BEST RATE FOR WHAT YOU ACTUALLY USE. I felt this was sent to cover them for doing it without my knowledge while I was still exploring my options with the customer service rep as it was hours after my conversation with the rep and the supervisor. I ALSO GOT AN EMAIL DATED 8/27 SAYING I REQUESTED CHANGING TO THE NEXT LEVEL PLAN…WHICH I NEVER DID. I feel that Consumer Cellular is practicing unfair and deceptive business practices. ALSO, the customer service girl should not have bumped my service to the next level without my permission and letting me know that she was going to. It was my understanding that I could stay at the lower speed unless I wanted to change plans. The supervisor I spoke to at the time agreed that should not have happened and even said she would talk to that individual about that…and also said she would escalate it and have someone from escalation call me…NO ONE DID … NO FOLLOW UP. It was also my understanding that I could cancel and get not pay if done within the 30 days. Their recording while waiting for customer service clearly states, IF YOU ARE NOT SATISFIED, REGARDLESS OF REASON, PAY ABSOLUTELY NOTHING. I BELIEVE THIS IS FALSE ADVERTISING. They say they want to create lifetime customers and never get locked into a contract. ON AUGUST 26 I received an email stating "Thank you for your recent trial of Consumer Cellular’s service. With our risk-free guarantee, you were able to try our service with no obligation. When I spoke both to supervisors they kept going back to the fact that I had used 500mg and according to CC agreement ONCE I used those I could cancel BUT NOT GET THE SERVICE FOR ABSOLUTELY FREE. They kept asking didn't I see it in the papers I got from CC. I RECEIVED NO PAPERS AS THIS WAS DONE OVER THE PHONE. I WAS NOT TOLD TO LOOK AT AN AGREEMENT ONLINE AND WAS NOT EMAILED AN AGREEMENT. I in good faith canceled so I would not go over and could cancel my account with them for a full refund. After much back and forth, a supervisor agreed to take off $5.58 for some kind of overage but refused to zero out the account. I feel that Consumer Cellular is taking advantage of their customers and exhibiting unfair business practices. I would like to have the phone conversations pulled if possible as I believe that they will show my intent and understanding of my agreement with CC. AGAIN, I FEEL THAT CONSUMER CELLULAR ARE PRACTICING UNFAIR AND DECEPTIVE BUSINESS PRACTICES.

2 years ago Edited September 14, 2021

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Grant Sewell Dallas, TX

This is the worst company I’ve ever dealt with and that is saying a lot. First of all, they’re almost impossible to get a hold of their hours are only until 5 PM And they don’t work on weekends. I signed up for the service and went out of town for a business call I need to find out that I’ve had no Internet on my phone and since they weren’t open I was unable to contact anyone which meant I lost contact as well as a whole days worth of work. Once I Was able to contact them they realized it was an error on their part. Then my hotspot would never work and come to find out someone had made a mistake and they corrected that supposedly only it never was corrected and I had to contact them three times. And each time expect at least an hour to have to deal with them. They found that they sent me Wouldn’t charge and I immediately contacted them to complain and asked that I have the service disconnected. The girl told me to wait because I had 45 days according to AARP. I canceled on the 43rd day and asked how to send the phone back. They couldn’t tell me this and said I had to contact a different department a few days later per their instructions. I was then told that I was outside of my trial. Which I explained I was not and reluctantly they said that the phone would be excepted and they sent me the instructions on sending it back. I sent it back and then they charged me $585.85 even though they didn’t have permission To debit my account and the phone was returned. The worst company they stay away if you can!

2 years ago

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customer ratesyou Palm Springs, CA

Horrible, tried to transfer from Verizon, they promised all would work great with my Samsung Galaxy S10. Had the service for two weeks, never could get texting to work, customer service told me I would need to move to a different provider. So I switched, now I find out they are still billing me. Breaking out the find print Heather stated the confirmed the start and stop dates that spanned two weeks. They promised talk text and data, I did not receive this. Heather transferred me to a supervisor they hung up the call. Run from this company, they cant and wont deliver, and they charge you for services that cant or wont provide. They take advantage of Seniors, I ended up with back with Verizon, on a prepay, $50.00 a month, and most important, it works, yes Talk, Text, and Data. Again RUN away from Consumer Cellular as it Does Not Work, and they steal your money charging you for services they cant and wont provide. RUN!! I will never trust a AARP recommended company again.

2 years ago

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MICHAEL PASSMAN Jacksonville, FL

Bad news don't trust consumer cellular. I have had touble using our hot spot. After many phone calls no help in fact it got worse. And still doesn't work. I sent back the recent phone and switched to another carier (visible). So far very pleased. Unlimited streaming that doesn't slow down, but you can only use 1 device at a time and the speed is preset. Works great netflix and church with no digitizing. I got the warranty phone back they claimed it has deep scratches to the display whitch is odd I and others don't see anything wrong with the phone. Anyway after 9 years it has ended our relationship with this company. Shame on them don't fall victim to there so called 30 day warranty if you don't like the phone and or service don't get an expensive phone from them their warranty for us does.t hold water.

2 years ago

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Like Spicy Food Sara Pepperell, MA

They will NOT honor the MA tax free weekend if you buy a phone from them online or call them via the customer service line. They claim there is no way in their system to remove the tax and their Billing Department will NOT give you a refund on the tax claiming that their phones bought on line (or via phone) does not fall under one of the eligible items in MA that qualifies for the tax free weekend (the phone I was looking at getting was less than $100). After 1.5+ days in dealing with them, they have refunded the sales tax but I was TOLD this was a courtesy to me as the Sales Tax has nothing to do with them but between me and MA!

2 years ago Edited September 14, 2021

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Jerry Oconnor Gulf Breeze, FL

We have been with this company many months. We experienced problems early on with customer service. Believe me, quality control in not one of their bright spots. In fact it will attribute to their eventual demise in my opinion. From the beginning we had many dropped calls, no reception that meant lost time, lost money. After months of limited service we were still left in the lurch. Their whiz kids had no answers except for us to send the phone back for a replacement. As I write this complaint we are on our second phone, both were returned & sent back to us on account of scratches on the phone which I was unable to see with my eyes, & a magnifying glass. Our only option was to call Portland, Oregon ( main office ) where my complaint fell on deaf ears. When management got involved, they found out that the tower that T Mobile operates, does NOT put out a signal strong enough to satisfy our problem. They sent another simm card that does not help. Now we sit with 2 phones using one hoping that whoever calls can get through to us. Paying Consumer Cellular monthly for their service is nothing short of a crime. There are a awful lot on negative reviews on their site. You would think that a responsible company would respond. Then again if you do not have the right tools you will never get the job right. Terrible Company !

2 years ago

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Cheated Rockford, IL

Bought phone from target got lied to told me there was great service were i live . Lol had phone 3 months 80 % of time i tried to use it would say no net work service . I had $20 . 00 month plan got told it was unlimited talk an text . Lol i never tried to text because of no service but found out today i never had texting . That would of been $30.00 a month . Called them about problem 2 hours on phone oh you need a sims card. Wait a week get card no change Lol call them another hour on phone oh sorry you have no cell tower reception were you live. Lol then i tell the cancel service they tell me i owe them $35. 00 dollars to canceling a $20 .00 a moth plan i say give me a supervisor he taks $10.00 off then threatens me with collection if i dont give the the $25.00 who does that ?? Thats customer services that how a supervisor talks Lol i am on auto pay no servies for my consumer cellular phone and even worse customer services from there customer service representative i would not recommend them to my worst enemy. What a joke lol

2 years ago

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James Peterson Columbus, OH

You get what you pay for. If you are a cellular junkie who needs no help when things go wrong, probably no problem. But if you need ANY help, be prepared for long waits on the phone, inaccurate advice on how to solve your problem, or just plain wrong answers. I actually solved a problem I had for several days at 9 am, tested to be sure it was corrected, and was unable to access the “corrected” problem 3 hours later. Based on my 7 days with their idea of service, I would not return to them if the price was free. A former very short user of a very poor service. The AT&T sales person who moved me to his service could not believe my complaints until he had to deal with an hour of trying to move my service (including one hang up by CC).

2 years ago

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Saber Homer Glen, IL

Consumer Cellular is without a doubt the worst cellphone company ever. There customer absolutely sucks, I needed a password reset. I gave them a call, after a 20 minute wait I was told, sorry can’t do That if you wait 24 hours you might be able to login into you’re account. Huh I replied, okay please could you tell me my account number. Sorry can’t do that, oh, so I confirmed my identity which the agreed, well can you email my account number to me, sorry can’t do that. Why don’t you wait 24 hours and login was the reply. WOW I’m wondering how much the paid to get such a good rating. At your own risk

2 years ago

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Neenie Melville, NY

CC is the worse. They try to scam seniors. We purchased a Grandpad for my parents. They used it for about 9 months and started having problems with it glitching. There was nothing physically wrong with it. My Mom called and the representative told her that they would send her a replacement and to return hers. She received the new one and returned the one that was glitching. She then got a bill for $250 with no explanation. We called and they told us that the Grandpad that she returned was physically damaged and she was being charged for the new one that she received. They returned the old one and someone had peeled the speaker cover from it. They had to do it there because there was nothing physically wrong when we sent it back. We called and were on the phone with several reps and supervisors for much over an hour and came to a resolution that we would just return the new one and they would issue a $250 credit. My Parents are seniors and don’t drive so we weren’t able to return it right away. About a month later we were able to return it. Keep in mind she wasn’t able to use it because they had turned off her service due to the $250 even though during the dispute while the service was on we continued to pay the $42 monthly service bill. Anyway, when we were able to return it we called to have them provide us a return label or at least a return address. They told us that we should return it but they are not issuing a credit because it’s been over 30 days. Meanwhile they never mentioned a timeline for which we had to return it and it wasn’t being used bc the service was terminated for about that long. Last conversation we told them that we are not paying the $250 nor are we returning the device if they are not going to issue the credit. So we sit with 2 Grandpads that are not being used because we have moved on to an iPad that my parents are much happier with. Their customer service is shameful and I can only imagine how many seniors they get over on. I will be writing to the BBB and the owner of CC.

2 years ago

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rebecca mraz Naugatuck, CT

This provider starts out well and good but the longer you stay, they more issues start. From prices changing to data getting slowed down at a lower GB usage than stated to not being able to make outgoing calls time and time again... I have been trying to switch providers and CC has been an absolute NIGHTMARE. First the deactivated my account when I only called to ask about the process of switching providers and eventually deactivating. It then took hours and multiple phone calls to get it back. Then once I began the switch over process, they lied about releasing my number then kept having "Errors" with it. Afterwards, they stated my phone could not be transferred over because I hadn't had it activated with them long enough. When I proved with statements that I HAD they mysteriously had ANOTHER error occur. They then told me "a manager will call about it in 1-3 business day." When I asked to speak to their supervisor for clarity on the issue I was denied and hung up on. Now I'm cell phoneless until they (hopefully) call with I'm sure will be yet another issue. RUN DON'T WALK

2 years ago

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Michael MacKinnon North Smithfield, RI

Consumer cellular is fine if you are a chubby old lady with piggy jowls. I greatly suspect avoiding contact with them is in your best interest because their phone reps seem to suffer verge dementia. Information is different between reps. One of their huckleberries instructed me to reset my phone and I lost all my photos - it would have been better to provide this info beforehand. I'm not content with reception although my area is loaded with communication towers. I think they'd be better as Toileteers. Consumers is marginal and useful only for the occasional user.

2 years ago

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William Head Atlanta, GA

Following Clark Howard's advice, I tried to switch over the Consumer Cellular. I went to their Dunwoody Target location on April 8, 2021, which was the "flagship" store. One guy there who knew less about their phones than I did. I moved two phones, and told him that I'd bring the new phone back the next day, when my wife was available to come in. We arrived at 10 AM, their opening time at that store. Problem was NO ONE WAS THERE. A Target worker did not seem to be surprised. I then tried (unsuccessfully) to get someone from Consumer Cellular on a phone line. No luck. I then called the Target store at Prado. No help there. 48 minites of both of our time was wasted. But, I did get the Target worked to refund my money on that new phone. Then, went back to Verizon to get my old service switched back Total lost time was about 4.5 hours of my time. The frustration and absolute disgust with Consumer Cellular is something I needed to share. SAVE YOUR TIME and give up on saving money. Third world phone service from a company that can't even staff its flagship location lets you know to stay the hell away. William Head

2 years ago

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Kathy Le Melle UT

The service was ok basically but I couldn’t use the data away from my home internet service. I decided to switch to another service and cancelled with CC on 3/18/21 but I paid the full month of service. The following month, they billed me for a full month. I called and complained and had to wait two days for management review even though you could look at my Val log and tell there was no activity after the 18th. I got the FINAL bill and was charged another $15!!!!!!! NEVER will I recommend this cell service to anyone. I only had it for 3-4 mos. and was not satisfied. I do not recommend!

2 years ago

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Don Damico Wichita Falls, TX

I HAVE BEEN WITH CONSUMER CELL FOR 11 YEARS; GOT A NEW DORO 7050 PHONE LAST MONTH, CHARGE LITE DID NOT WORK, MESG. LITE DID NOT WORK , WOULD ONLY RING 3 TIMES AND WOULD FREEZE UP, THEY SENT ME ANOTHER 7050 ALL THE SAME PROBLEMS AND WOULD FREEZE UP, THEY SENT ME ANOTHER ONE IT WOULD FREEZE UP ALEST 2 TIMES A DAY. CALLED AND TOLD CONSUMER TO SEND ME A PHONE THAT WORKED CAUSE I WAS DONE WITH ALL THE JUNK!! THE SUPERVISOR SAID WE CANT DO THAT YOU WILL JUST HAVE TO TAKE THE BATTERY OUT AND LET IT START AGAIN! NOW IS THAT THE WAY YOU TREAT A 11 YEAR CUSTOMER THAT NEVER WAS LATE ON HIS BILL??????????!!!!!!!!!!

2 years ago

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John Gillett, PA

Consumer Cellular (CC) plays dishonest bait and switch games and their customer service does nothing to remedy the problem. CC will enroll customers in their basic plan. However, this is when the games start. CC will wait until near the end of a customer's billing cycle and then suddenly post a whole bunch of phone calls that were 'delayed' in being posted. This forces the plan's limits to be exceeded at the last minute and results in automatic enrollment in a higher cost plan. CC also claims to notify a customer when 75 percent of their plan's limit has been reached but this does not always happen. It is impossible for any customer to track their phone usage and stay within their plans limits when such games are played. When CC Customer Service is contacted, the agents do nothing to remedy the problem. CC needs to know that customers are not stupid and do not like being scammed like this!

3 years ago

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tony genth Los Angeles, CA

Worst cellular company on the planet. They are, cheap which is reflected in the quality of their customer care. I tried to move from my carrier to them and the first error was they opened two accounts for me and sent me 6 sim cards for 3 lines! That took 3 calls totaling 57 minutes to resolve. Then I needed to activate my new sim card. I mad 2 calls and gave them the information that they required but neither agent was able to activate my phone. I just finished the third call during which the agent insulted my age (I am 76) and told me that if it was her she would have all the necessary info before calling. I told her that I did and gave it to them twice but did not expect to have to call a third time? I asked for time to get the information from Verizon again and she said, "I will give you 2 minutes, that's it". At this point I told her that their sim cards were going into the garbage immediately and she, hung up on me. Unbelievable, buyer beware this is a ruthless company!!

3 years ago

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Chuck Griffiths Tucson, AZ

I purchased aZTE box for $50 to keep my former wire line number but this device from Consumer Cellular allows the number now to come through a cell tower. But the device is defective as the back can not be removed to replace the batteries or sim card. I was treated by a supervisor who "guaranteed" the back can be removed. It can not and she ( a Kayla) said it can and insinuated I was a liar. I asked for a manager and was told no such person and she would not transfer me further up the chain. The customer service is terrible now, having been a customer since 2008. they just do not care. Not worth the savings.

3 years ago

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V K Gupta Leander, TX

BAIT & SWITCH Based on their website, I had subscribed for a $22.50 / Month 3 GB Plan. I was surprised to be charged $30 instead. Upon inquiry, the customer service rep told me that $22.50 per phone line is only for 2 phone lines. The website does not anywhere show that the charge would be $30 for a single line. CHARGE BEFORE SERVICE CC have charged me the cost of the phone before dispatching the device. LOUSY CUSTOMER SERVICE One has to hold for long times before you get a customer service rep only to be transferred to a different department starting the long wait all over. For a tech company, it is incomprehensible as to why there is no call back option. SOUR TASTE As a new customer, I am left with a sour taste in mouth.

3 years ago

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Thu Tran Omaha, NE

Consumer cellular is very bad in service customers, We lost the phone , Tried to call them , no answer the phone , we tried to chat no ' answer , But they continue to send us a bill asking for payment, They seem do not care what happen to customer , when we lost phone we worry someone will use the phone to do some thing wrong They seem do not care just want to collect money. My case having someone one used ,our phone but I can not find the destination for the call .We call back and forth several times customer service said , any way you should pay by the end of the date you call , Actually we did not use the phone until the date they charged us . It is very bad service , Nerve used Consumer Cellar. Terrible !!!

3 years ago

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Susan Eggert La Crosse, WI

As a wisconsin resident they failed to tell you that one of there main carriers is ATand T. ATT does not work well in the state of Wisconsin. My reception was terrible!!! I had 50 minute commute to work and never had any decent service. Only in a major metropolitan city could you get decent reception or service. And there customer service, IT SUCKS!

3 years ago

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WSTC_Army_68W Sacramento, CA

Poor customer service and poor reception. I prefer to check and compare because when it comes to phone companies, none are really that special or unique. They offer us two things, price and connectivity. Price seems ok but not good or great. Secondly, they rely on the ATT network. So my son has service with ATT and when we are doing stuff, we frequently compare coverage or talking at the same place at the same time. We also both have iPhone 6s Plus. I almost always have between zero and one bar. While he has four bars. And when we call someone, mine is cutting in and out constantly and his sounds great. Obviously, there is a difference between how Consumer Cellular customers are treated compared to actual ATT customers. They also try to nickel and dime you constantly. Not great price, poor service, very poor customer service.

3 years ago

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Teresa Barnes Newport, TN

Consumer Cellular sucks bought a brand new phone from them 2 weeks ago they never could get my phone activated transferring it from Verizon all they did is point fingers at Verizon and never got my phone turned on so I ended up having to send a brand new phone back to them two weeks later because they couldn't get it turned on they lied to me and told me that when I sent it back it was brand-new that I would instantly get my money back because it was never really used now that they got the phone back as of yesterday today they tell me it's going to take five to seven more business days to inspect the phone because now I won't get my money back until they do an inspection on it and that could take anywhere from five to seven business days which means it could be a couple of more weeks before I get my money back they do nothing but lie lie lie they teach their people their customer service representatives to lie to you I do not appreciate it it's definitely not good customer service and their service sucks I've heard nothing but complaints they even admitted to me that they get back a hundred refund situations per day what does that tell you I certainly don't doubt that that's the only truth they did tell me is they have to process hundreds every day of refund must be a reason y'all don't waste your time

3 years ago

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Marie Juneau, AK

Everything was a hassle, including: *they input the wrong number for porting which made everything take forever *hold times to speak with someone are extreme (hours long), and there is no other way to contact them, and they require calls for everything. *I bought a phone from them that doesn't work right. Because they messed up my number repeatedly, I didn't realize this within the 30 day period and they wouldn't take it back/ make it right *poor coverage (though that's not really their fault - they're just AT&T) *using my social security number for password, ID. That may be more convenient than remembering another password, but it sure seems risky for identity theft reasons. *they didn't mention the taxes and extra fees, so these many hours are wasted because I'm just switching back to my original carrier - there was zero savings and this isn't worth it. So now I'm on hold waiting for someone at Consumer Cellular to answer the phone to cancel my contract with them. Basically, this is a rinky-dink company that is crap. The only good thing I can say is that all the representatives were pleasant people.

3 years ago

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TIna Wilder Phoenix, AZ

NOT WORTH THE HASSELL!! My 80 year mother living in a senior living facility bought basic flip phone in July from Target. She's had nothing but issues with the phone freezing up, getting really hot and not working for days. She's called customer service multiple times they finally told her to take it back to Target to have it looked at. We went to target and they reset the phone by removing the battery and restarting, it still continued to freeze weekly. She called customer multiple more times. On October 2 2020 I called customer service with her and was walked through taking battery out to reset it again. We were told if it happens again she could get a replacement phone we just had to call back. I called today October 17th as her phone froze again yesterday and she could not use it or an entire day. I was told that we had to repeat the battery removal rest, wait 24 hours before we could call to see about replacing the phone because the prior resent was longer than 10 days prior. We were NEVER informed we had a 10 day limit and I asked what do we do when its happens again! I was told just call as they made a note in her account that she's had issues from the start! Since she lives in a senior complex, I don't have easy access to her right now with covid, and can't see her daily and can't keep dealing with her new phone not working and this has been going on since July! So I contacted my phone carrier AT&T this morning. In 5 minutes, They added her to my account for the same price as Consumer Cellular $20 a month and are overnighting me a new flip phone for her for only $10! Now that's real customer service!!! So long Consumer Cellular wish I could say it was pleasant dealing with you!

3 years ago

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Bear Pocatello, ID

My husband and I have experienced so many difficulties, lack of integrity, honesty, fraud, and blatant unprofessional problems with Consumer Cellular, we have moved to another cell phone company that values their customers. We reached out to the executive staffed multiple times with no response and no resolution to our problems. Their entire team should be retrained in ethics, leadership and integrity working with clients, and retrained on their system to research and properly help a customer before upsetting customers and speaking untruths on a recorded line. Very terrible company and there are thousands of consumers reviews that have experienced the same issues as we have. Their awards are joke.

3 years ago

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Scott Ebright Cary, NC

My Doro 7090 But now add to your list of problems with this phone and service: The replacement telephone sent to me (my new phone had to be returned within 10 days of arrival because guess what....Yup! The phone FREEZES up all the time.) So when the replacement phone arrived, I was surprised to see some sort of weird black and white modern art picture showing on the monitor on the outside of the phone. I just ignored it for a week since it did not interrupt making phone calls. But when I recently sent that phone back to CC to cancel service entirely, they shipped it right back to me saying that the display window on the cover WAS CRACKED!! So that means when I saw a black and white weird modern art photo, that was actually the defective crack in the monitor making the pixels create an ugly photo. Consumer Cellular sent me a DEFECTIVE PHONE to begin with!!!! And now they expect me to EAT the loss of $50.00!!!

3 years ago

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Betsy G Elmwood Park, IL

I've been with Consumer Cellular for years and have rarely called. I've ordered new phones from them, and had questions on invoices and everything has been handled well enough. Now, their Customer Service has declined to where they must be putting reps o the phones with zero training. I ordered a new phone from CC on August 17. The order has been totally screwed up and the reps I've spoken with each give a conflicting story on what the policy is and have offered zero help to resolve the problem . When the new phone I ordered from CC was shipped from the CC warehouse in Portland, OR I began tracking the shipment for its arrival. On the promised delivery date, I could see the phone had been delivered to a wrong address. I called CC immediately to see if they could intercept the shipment and have it redirected (CC ships with USPS.) I said I needed my phone - the CC rep could see that the phone had gone to the wrong city - could they redirect that phone or recall that phone and send me a new phone. "No" I was told: "You have to wait for PO to attempt delivery several times, and then the PO would return the phone to the Portland warehouse." I said this could take weeks - or even months. The CC rep said there is nothing else they can do except wait for the undeliverable phone to come back. The CC rep said I could buy another phone and they would try to ship it to me again - this time they would try to get the shipping address right. And then when the mis-shipped phone finally came back to them, they would credit my account. This was over $800 I would be out - waiting for a phone and waiting for CC to try to get my address right. This was not a reasonable solution. The next day, I went to Target to buy a CC phone . This way I'd have a working phone right away, wouldn't have to wait weeks for the first phone to be returned to Portland and then reshipped to me, and wouldn't have to pay for a second phone that CC might ship to the wrong address again. The Target tech guy was great and got the same phone I had ordered. He went to activate the new phone The Target rep had a problem completing the activation and had to call CC. The CC rep said I cannot buy another phone or activate another phone - I have to wait for the phone that was shipped to the wrong address to be returned and then CC will ship it to me again. The Target rep could not believe what he was hearing and neither could I. We kept on putting the CC rep on hold so the Target guy could talk to me and ask "what is this guy talking about?????? I've never heard of anything like this." Both myself and the Target rep tried to speak with the CC rep because the CC policy of me not being able to buy or activate any phone until the misshipped phone turned up - it didn't make any sense. Finally, after about 40 minutes Target and I gave up, and I left the store without a new phone. The next day - Sunday - I received some emails from friends asking what's wrong - they have been trying to call me and my phone's not working. I tested my phone - "No cellular network". I called CC again. After trying to figure out what was wrong with my old phone (an ASUS) the CC rep said "did you try to buy a phone at Target yesterday?" I told her "Yes - but we could not activate it because the CC rep said I could not buy a new phone, I had to wait for that phone that went to the wrong address to go back to Portland and then be shipped out again" This CC rep said "That's crazy. I don't know why he told you that. You can get a new phone whenever you want and as often as you want. and we will activate if for you." This new rep said that the CC rep from yesterday had de-activated my old phone (my ASUS) - so now I had no phone at all. She said they were showing the Target phone as partially activated. I told her I did not buy that phone because the CC rep would not allow Target to complete the activation. I said I have to have a working phone and that I needed my old phone. She said re-activation would take up to 48 hours. So they can instantly deactivate a SIM card without telling the customer, but it takes 48 hours to reactivate a paying customer? She said there is nothing she could do. This must be the phrase that CC customer service reps practice again and again - because all 4 CC reps I spoke to kept telling me "there is nothing I can do." This all sounds unbelievable, I know. It's unbelievable to me that any company would ship goods to a wrong address, where they can see the "Ship To" address is not as on the original order, and then tell a customer of many years "there's nothing we can do". I can't switch my service today - I need phone service like most of us do. But I'm leaving Consumer Cellular after many years : I had to hold in excess of 30 minutes to speak with a rep each time, then when you get a rep - they don't know ANYTHING so they make stuff up, their "policies" are unbelievable - I can't buy a new phone??? I have to wait for the PO to send back a misshipped phone???? they deactivate my SIM card??? I must have spoken with the anti-customer service department.

3 years ago

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Alan Horwitz Huntington, WV

Consumer Cellular has absolutely NO CUSTOMER SERVICE for its consumers. Nearly 4 months into the pandemic, they still tell you to expect a 15 minute wait for a customer service representative because of "high call volume. I've twice waited over an hour before giving up. I tried to get a temporary password sent by email in order to access my account, but the web page refused to accept my cell number when I entered it. I tried getting help from the chat service, but was placed #88 in a slow moving queue. I simply am unable to obtain help in real time in downgrading my plan from the automatic upgrade for exceeding 250 minutes of usage on a busy month. High call and high chat volume? Consumer Cellular has had 4 months to work this out! There's a HIGH UNEMPLOYMENT RATE with people who NEED JOBS! Instead of HIRING people to staff your costumer service department to meet the demand, Consumer Cellular continues to spend aggressively on TV ads showing satisfied older customers. if every one of those old folks in the commercials answered a customer call as often as I see them on TV , I bet there would be no wait for service. I'm one of those older customers and I can't afford to spend a hapless hour waiting for help each time I get up the energy to try again! I will find another provider with a real customer service department.

3 years ago

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Cindy Omaha, NE

My husband uses a flip phone and does talk only, no data or texting. Consumer Cellular was recommended by AARP and the price was right. Their highly recommended Link flip phone is a piece of crap with little or no adjustments. My husband can't hear the default ringtone and there are no options to change it. After 6 days on the plan, there was no service. He could not make or receive calls. Upon calling the 2 customer service numbers, and the corporate headquarter's number, we got a recorded message on all 3 numbers that said "the number you have called is no longer in service". Online chat showed there were 480+ people ahead of me and after a couple minutes it would time out. By all appearances the company simply shut down. I will be contacting my credit card company tomorrow to try to recoup the money wasted on the phone. I would NOT recommend this company to anyone. The price looks good but you don't get any service for it.

3 years ago

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Charles Mccurley Manvel, TX

I realized how dishonest their customer service agents are early on and cancelled my service within 2 days and returned the phone in its original package. Rude responses from undereducated personnel that place your call on hold for long periods of time hoping you will give up and hang up. I received a notice 6 days ago that they received my returned phone and a credit was issued for $10 less than I was charged originally. When I called to ask why they told me it was the shipping charge and could not be refunded. They charged me extra for speedy shipping service that took longer to get to me than promised. I asked to speak to a supervisor and got a rude supervisor that also refused to give me my $10 back. I told them that I would file a formal dispute with the credit card company and did exactly that. Chase gave me the credit and charged back the merchant. BUT!!! It is 6 days after getting the email promise for the refund and I am still waiting for the credit I was promised in the first place. They are IMPOSSIBLE TO DO BUSINESS WITH!!! Don't buy anything they offer. You will regret it. I know have to submit another formal dispute to get the original credit I was promised on their email 6 days ago!

3 years ago

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Stephen G Crouch Guntersville, AL

I am a 77 year old man that purchased my first smart phone from Consumer Cellular last October. About a two weeks ago I had to start wearing hearing aids. The hearing aids that I purchased have Bluetooth capability. After several days of use, I began to lose Bluetooth capability with the Samsung Galaxy S 10+ phone which I had purchased from Consumer Cellular. I know that I had a 30 day "no questions asked" return period, however, I have a warranty and the phone is not yet paid for. There is a compatibility issue between the phone and the hearing aids. Consumer Cellular has no way to help me and I don't believe that is right. When I bought the phone I was let to believe that an android was as good as an Iphone...which it apparently is not. There should be someway for Consumer Cellular to help me. Consumer Cellular has been outstanding in every other respect!

3 years ago

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Tim Murphy Muskego, WI

Their customer service is terrible. Their phones only work for 6 months and they do not honor their one year warranty. The Moto 7 phone that I purchase from them stated to act up after a few months People could not hear me clearly so I called customer service. After being on hold for 20 minutes and spending an hour and a half on the phone with them they said that the phone was under warranty and they would send me another phone. They did, then two weeks later they told me that there was a small scratch on the top right corner and because of this my warranty was voided. How a small scratch can damage the sound quality is behind me. Called them back and they did not have an answer of how a small scratch in the right hand corner would void the warranty. She did say that this happens a lot with people and that the phone must be in “Box new” condition and was going to charge me for another phone. I would send it back but how can you trust them again I did use the phone for two weeks. DO NOT USE THEM. Buyer beware of Consumer Cellular, it is a company that does not honor its phone warranty, Does a bait and switch. Not to mention that their coverage is not real good!

3 years ago