Consumer Cellular

Switched from AT&T to Consumer Cellular. Could not make or receive calls from home. Made 5 calls to customer service. Finally had someone at CC reset something (perhaps my priority), now I can make and receive calls at home. Have been warned, I need to monitor and call back if this changes. Should I anticipate no reception again? Seems so. Want wi-fi calling to ensure this is not a problem in the future? Have to go to Target, spend more $ to get a new SIM card to switch from the AT&T network to T-Mobile. BUT, it will use time from the CC plan. So, the point of wi-fi calling is what? The old adage, "you get what you pay for", seems to apply.

Cheap plan prices, many basic and high end phones. Target and online sales options. Mobile app lets you pay bill and look at usage. If you need a lot of technical support, no company is good in my opinion.

Switched to CC and brought our phones with us from AT&T on 10/29/2019. It was simple, it was easy and Tech Support was excellent. I was up and running in less than an hour. Our plan is so much cheaper than before. Loving it

I left AT& T hoping I would never have to deal with them again. But Consumer Cellular uses their towers. I have been without answering machine service now for at least a week, because there is a problem with AT& T's towers. None of the customer service reps. have any idea when the answering service will be repaired. This IS NOT GOOD customer service.I have no idea how many important calls I have missed.

I am extremely disappointed in the coverage of Consumer Cellular. I have been a customer for quite a number of years because it is inexpensive. However, whenever I get into rural areas, I almost always lose service. Even just outside my city (St Louis) is a shooting range....where I lose service. I lose service when visiting mom in rural central Illinois, family in rural Wisconsin, traveling through rural Arkansas and Texas. Sure makes my iPhone GPS undependable. However.... I do praise the voice clarity, am satisfied with uploads and downloads, and love the price. My cost would double to go to most carriers from my approximately $45 per month for two phones and unlimited data. So, for now I'm staying with this company....but bought a Garmin GPS to cover the deficiencies in this company. To Consumer Cellular I say : Get towers from someone other than AT&T or T-Mobile! Theirs are inadequate.

Got CC for my mother because her budget is limited. She is old school flip phone only and has no internet. The CC Phones are crap. Phone customer service worthless, keep being told to go to “dealer”. No dealers avail. , only Target and they just dial CC and you talk on the phone at Target. There is no one to help my mother retrieve messages. The expense of having to keep buying a new CC phone 3 in 2 years) would have covered her service with her old Samsung with her previous carrier. CC needs to have a real store with people that can physically help senior citizens that do not have internet or smartphones and are hard of hearing.

BEWARE!!!!! I switched to Consumer Cellular December 28th, 2018. In the time I have been with them, I had to change phones 3X. Once was my fault so I am not including it in any of this review. Each time I had to change phones, it took me 4-5 hours to reconstruct my contacts, my calendar, my photos, and my text messages. I am a volunteer for the VA, VFW, USO, and I also transport seniors to appointments and shopping. My last exchange was completed on May 28th, and that phone had a fatal failure 48 days later!!! I not only had to BUY another phone, I lost all my data, too. That phone should have carried a longer warranty than it did. I HAVE SAVED NOTHING ON THIS PROGRAM, AS IT HAS COST ME OUT-OF-POCKET over $100 PLUS my time to reconstruct my data. The phones fail through no fault of mine. This last phone they couldn't figure out WHY it failed, but I HAD TO REPLACE IT AT MY COST!!! There were no external scratches or marks on the outer casing, absolutely NO WATER marks or moisture detected inside the battery compartment, and both of the plastic coverings on the outside & inside viewer windows were in pristine condition. The Customer Service at the head office REFUSED to warranty this phone, even knowing the perfect condition it was in, and the fact it was only 48 days old!!! CONSUMERS BEWARE,

Beware! You may live in a “Moderate” service area!!! 1) MANY dropped calls; 2) Sound cuts out A LOT during calls that DO go through; 3) Loooong calling delays. (Enter phone # and wait 60 seconds for dialing to begin.) CC had all the info they needed to prevent these problems - but instead...their protocol was to provide crappy service and offer to correct problems only AFTER I called to complain about AWFUL service. Customer Support checked my address - said it was a “Moderate” service area for their T-Mobile network...said I’d have to switch over to their AT&T network to get better service. Offered to mail me the new Sim card I’d need (3-5 days)...said my other option was to buy card at and get $10 Cons Cellular credit with purchase. Offered to walk me thru re-activation process if needed. ? Why no protocol to match customer address with the network required for decent service??? Message to CC: Correcting frustrating problems that you could have prevented is NOT good customer service - no matter how cheerful and kind your staff are in the process!

I been customer for long time. I liked it at first and all was okay. But when my cell phone was stolen I got a replacement and the phone wasn't that good for it being new as they claim it was. I felt I was sent a used one especially since the alarm didn't work at all. I will be switching to a better company, I don't like the phone I was sent and want something better.

I have been a customer for almost a year now, but I have finally decided to switch carriers. It is true there customer service is good, very polite and try to help you the best they can, but I found there phone service its marginal at best. Always dropping calls, not having any service even in large cities were there shouldn't be a problem. There were lots of time I would completely lose service, and would have to call in from my land line to get service restored. Bought two new phones when I signed up, one for me and one for my wife, had nothing but trouble with the wifes phone, finally after months of frustration I canceled her phone and went to another carrier. Its true there price for service is very good, but if you don't have service How Good Is It? I wish it would have worked out better but I need a service I can count on.

I chose consumer cellular for the reason it’s discounted with AARP & sound like a good bargain. HOWEVER, there were quite a few issues that I have with this phone service. My bill was initially supposed to be about $20-30 based on my unlimited minutes and 2GB of data. BUT when I received my bill I was alerted of an additional $20 charged to my account for an “auto upgrade” I did not authorize regarding my data. Now when I called to see why would the automatically charge me without my consent, their response was “well other companies do the same.” Well no other companies don’t, not the ones I’ve dealt with anyway... usually with other companies they ALERT you when you hit the total Gigs included in your plan then give you the option to up your data for a simple fee. Well when I stated that I was no longer happy with the service and would like to discontinue my service, I asked that they unlock my phone. Well they told me I would have to have their service for 180 days before they can unlock a phone I paid for in full before I even started my service with them... hmm, confusing because at the end of the, their suppose to be a “no contract” type of company but have all these strings attached... I’m Baffled 😕 just another way to get over on people

Signing up was easy. Customer service on the phone is always polite. However, I spent a lot of time on the phone with the tech people trying to move my iPad mini service. We completely wiped it, and then did a restore from my backups. It STILL did not work and I was left to rest a lot of things on it. I now have a WiFi only iPad that I paid the extra money to have it cellular capable. I also paid THREE months of $15 charges ($45 total) while attempting to get it to work. It never managed to download a single byte. I’d give up and move back to AT&T but I can no longer get the unlimited plan I was on. Very disappointing.

Consumer Cellular prides itself on supposedly being the best in customer service but out of the 6 or so times I’ve called, the customer service was terrible. The representatives either had a rude tone or an attitude or sounded extremely disinterested, all the while I remained cordial. The wait times to speak to a rep are ridiculously long. Besides that, I recently purchased a new phone and was going to pay it with easy pay. 2 months into payments and $200 later they cancel service on me. I asked and the rep said my credit wasn’t authorized... whatever that means? She couldn’t elaborate at all like she didn’t know the subject matter of her own job. I’m here trying to get my service back but “there’s nothing I can do”. So I have to return my phone and I will be reimbursed but this is just ridiculous. I would not recommend this service to anyone even friends or family members who only want talk service.

I had mostly good service from them as far as cellular service is concerned. It is very weak where I live. The in person customer service lacks.in cathederal city. Have a hard time setting up a new phone and saving the old info, pics, etc. Sometimes they cannot! and you lose it all.

I have been with Consumer Cellular for approximately 6 years and was content with the service for the price until I needed customer support! This month my husband & I were experiencing some financial issues and my cell phone bill was late, so I called and spoke with Customer Service to discuss payment. Initially I requested an extension until the next week, however our funds were not available and I immediately called Customer Service back to explain & request an extension with my paying 1/2 the bill this week and the balance next week on my pay days. The agreement was confirmed and I received an email from Consumer Cellular to that effect, which stated no collection process would start until after the payment date, 02/26/19. As agreed I made the first 1/2 of the payment on 02/15/19. On 02/16/19 my service was disconnected and when I called Customer Service I was told that since I had made the first payment arrangement my second confirmed payment arrangement was not going to be honored! Why was I not told this when I called Customer Service the second time and why was that second arrangement confirmed! My husband and I are now without a phone until next Friday! I upheld my part of the arrangement by paying the first half of the payment, but Consumer Cellular didn't honor theirs! Having a confirmation in writing meant nothing and my being a long time Customer without prior issues meant nothing! This is not good Customer Service and I would not recommend Consumer Cellular to anyone based on this experience! Bonnie G. Johnson

The price is good, and Customer Service is excellent. Problems I have had are my own fault, except for signal strength at my home location, which is too weak for the wireless landline system.

Fantastic service and cost. Their billing is easy online or by mail. They even emailed that we were getting more gigs for the same price. There is nothing that needs improvement at this time. Very happy with everything!

Consumer Cellular never lets you incur penalties by upgrading you to the next level if you go over the level you have. Also, you're never bothered with marketing emails. I haven't found any area in which they can improve.

These people are a nightmare. Customer service people are very polite - if you don't mind being called "dear" or "sweetheart" - but they are for the most part incompetent and today the guy flat out lied to me. I have been trying to port my land line to a cell phone for over a week. They use a company called Syniverse to accomplish this. By law this middleman company cannot talk to consumers, only phone service providers. After 2 hours on the phone with Consumer cellular they told me to deal with this Syniverse company myself and gave me the number because my landline provider had given them bad information. Consumer cellular said my landline company used Syniverse, not them - simply not true. So then they said I needed a pin number - again not true as pin numbers do not pertain to landlines. Then they said it was going to take 7 to 10 business days to get the port completed - not true as it should take no more the 24 hours tops. Bottom line - they apparently submitted my address incorrectly and instead of admitting their mistake they created an entirely fabricated story and left me hanging. It would have been so easy for Consumer cellular to just say they had corrected the problem and resubmitted the request. Never again.

All of my family phones were shutdown due to an unpaid account balance. We couldn't call each other, couldn't connect to Consumer Cellular to shout "Are you kidding me!" I had no recourse but to pay the bill before I could call out. I tried to reach them cia their Contact us page but I'm on the east coast and they only supply Customer Service during office hours which didn't start until 10 AM on the east coast. Unacceptable! Oh, the kicker, my balance due was $0.01. Who is in charge?

Love the price compared to Verizon got my wife a new phone already had one for myself no many reception issues only problem is when we walk into a Wal-Mart there roofs have s built in bearer so it tends to block single. This is not just with CC we had this similar problem even with Verizon. All in All good company

Purchased phone for mother to try. Reception was great, until a week or so after porting her phone # over for a permanent move. Then she only got reception outside. Apparantly they lost contract on AT&T tower nearby. We tried the TMobile side, and it was worse. Went back to AT&T side. Each time we did this, she went without phone usage for 24 to 62 hours. I decided to switch her to AT&T Prepaid, since AT&T towers worked. I was told since we had s many issues, they would make every effort to assist with a smooth move, once we select new carrier. Right! They disconnected line before importing was cimplete. Then didn't release the lock code for phone. Was told i had to pay balance off before releasing unlock code. Not a past due balance, because it was on auto pay. She had minimal if any usage, due to not being able to use in home. So i pay it. Get code. And it doesn't work. Was told, it was because we did not have service with them for minimum months. Mom had veen without phone for a week at this point. Each time i called, it was being "escalated" and/or i was "accidentally" disconnected on hold while waiting for a "supervisor". I work for a call center; have worked in training department and now quality assurance...and had to educate and coach one agent on their job performance as customer service. I finally broke down and bought a new phone. The headach and hassle was just too much. The plans are good value, and not all agents were useless. But do not misinform customers. Then leave them hanging and paying for service they can't really use. We are who support you...our $!

same phone as sprint and a 5 g data limit which is more then i used with sprint and i pay 70% less then sprint and i use it for maps as I travel all over the USA so to me the best deal in the USA

Good cell phone coverage. This is basically T-mobile and AT&T budget cell phone service but uses the same cell phone towers. I cut my cell phone bill In half by switching to CC

Without a doubt, this is the best cell phone service provider available. Reasonable, flexible, plans, no contracts, outstanding, English speaking, customer service. None better.

Prompt and knowledgeable service. Lower prices than other cell services. If you ever go over your minutes they automatically increased your minutes to the next tier and you can switch back 're following month.

Been a customer for a while now and have always paid my bill on time. This month I received a text from Consumer Cellular stating that my payment was overdue and I was in danger of service suspension. I ALSO received an email stating that my service was "scheduled to be suspended soon". I received both communications on 9/18. My payment was due on 9/17. That seems like pretty harsh treatment for a first time offender who was a whopping ONE DAY DELINQUENT. In spite of the fact that their service is reasonably priced and I have only had a few coverage issues I am seriously considering shopping for another service provider. And for the record I paid the freaking bill this morning (9/19).

Another scam on seniors. Horrible, incompetent, rude customer service reps with heavy foreign accents that are near impossible to understand, working from their U.S. home with distractions in the background. Find another phone service for yourself or your loved one.

They decided to leave T-Mobile network and leave me with $$$ in international charges and NO way to stop hitting a t mobile limit for international calls…… even after talking to the Us based customer service (limited hours) No help at all so frustrating

I’ve been a Consumer Cellular customer for 3 years and they terminated my service before notifying me that my payment didn’t go thru. For 3 years, I never missed a payment so I requested an extension. They told me no because the service was already suspended.

I was a loyal customer for many years. My reception was horrible. I finally decided to switch carriers. I had three lines my wife and sons and mine. I contacted consumer cellular and that’s when the nightmare started. It’s been over three weeks and my son and wives phone don’t work. I have spent countless hours on the phone to no avail. And they keep changing me for the account. The have horrible customer service. One person was very rude to my son. When he called them. I will never do business with them again.

I recently had an eye-opening experience with Consumer Cellular. Their customer service policies seem to be designed to benefit the company more than their customers. I encountered a situation where I felt misled and left without proper assistance. It's disappointing when a company hides behind policies instead of genuinely helping their consumers. I believe in transparency and customer-centricity, which unfortunately seem to be lacking here. My hope is that others take this into consideration when choosing a service provider.

Consumer Cellular shut off my text messaging without warning, and did NOT restore my text messaging after I called and asked them to allow me to send texts where I was promoting my business. I've been allowed to promote my business for years with other companies in this way of sending out texts with links. This is censorship that shouldn't be allowed. They would not work with me when I called them and spoke to the highest level they would allow, which wasn't as high up the chain as I asked. They only stated that if I didn't comply, they wouldn't restore my text messages. Using conservative language, I don't recommend them!

We joined Consumer Cellular because we were told they used the T-Mobile and AT&T network. AT&T does not work in our area. This was the sole reason we signed up. Once we received our iPhones, and service was turned on, we were told they no longer used T-Mobile, but we had 45 days to cancel. That was the first mark against them. We canceled within the 45 days and returned our phones. A couple of weeks later, one phone was returned with a note that said there were scratches to the display and that we had to pay for the phone. There were a couple of minor scratches, and we offered to take it to the Apple store to have the screen replaced for $300, but they refused. They gave us a couple of ridiculous options of buying the phone and reselling to someone who want's consumer cellular, or to buy the phone and apply to get it unlocked, but it may or may not be accepted. This has been the absolute worst experience with a company I have ever encountered in my 48 years of life. I feel like they refused to meet me half way and has now basically given me the choice of paying $1,300 for a phone I will not be able to use, or to just not pay and go to collections. Guess this is what happens to your customer service when you're bought out by a private equity firm. Lesson learned.

New phone order handled horribly. Customer service has gone downhill dramatically in the last few years. I just purchased a new phone thru them. I told the rep I wanted to order a new charger because the one I currently have might not fit. What she sent me was a cord--nothing more. No way to plug the cord into the wall. I had to make one phone call to find out I didn't have what I needed, and I had to order it myself through Amazon. Then I read instructions that tell me to insert a sim card, but no sim card was included. I have to call again to find out there is NO physical sim card, it has an e-sim, but nobody sent me the link to the QR code to activate that. So then they have to send that out. I call again to complain about how this was handled, and I get a rude SOB on the phone who talks down to me and tells me it's written on the box that there is no charger AS BIG AS LIFE. Guess what, you moron? I don't need to read it when I open the box, I NEED TO KNOW IN ADVANCE THAT I HAVE TO ORDER IT. Finally, I call to register a complaint about all of this mess, and I get a supervisor who insists that the person who set up my order told me what I needed to know. Excuse me, NO, SHE DID NOT. She never told me that she was sending ONLY a cord, and not the piece it's inserted into it that plugs into the wall in order to actually charge your phone. The supervisor also spoke down to me, as if I was supposed to automatically understand what her employees were saying even tho I have no idea what their verbiage means. She then made it even worse by telling me she can send me a different phone that has what I need. Umm, hey, dum dum, I have been telling you all along that I already ordered the charging pieces from Amazon, NOW THAT I KNOW I NEED THEM. If you idiots had told me that to begin with, I could have placed the order immediately as soon as my phone was ordered. I told her that all she accomplished was upsetting me more, and now I'm going to call around and get pricing from other carriers. GOODBYE!!!

Consumer Cellular sent my daughter a new SIM card for her Iphone XR. (She had been using the phone on Consumer Cellular's network for the last 2 years.) (She needed a new SIM card because Consumer Cellular was switching networks from T-Moblie to ATT.) After she put in this new SIM card, her phone stopped working. Consumer Cellular told my daughter that she had to call Apple or T-Moblle to unlock her phone to work with her new ATT SIM card. Apple said they could not unlock it, only T-Mobile could. T-Mobile said that they would not unlock the phone (this was after they told us they would but it would take 3 days) because my daughter never had service with T-Mobile.) My daughter was without a phone for 4 days. (Between Consumer Cellular, T-Mobile and Apple - we had spent 5 plus hours on the phone.) I called Consumer Cellular (which I had been a customer of for 15 years) and told them to replace my daughter's phone which they refused to do. They told me to give them 3 more days to try and unlock it. I refused to wait three more days.

If I were to rate Consumer Cellular's products and services, I'd give them a minus 10. The phone they sent me wouldn't work. They sent me a new SIM card and by the time I got it I had owned the phone for 5 weeks, or 1 week past the 30 day return policy; all the while I was paying them for a service I could not use. Giving them the benefit of a doubt, I asked them to send me a SIM card that would allow me to use my current phone number and I am still waiting for it. That was over 4 months ago. Now they are telling me that I owe them $97.00 and some odd cents. And for what? A lousy product I have used less than 5 times and non-existent customer and tech support. I paid for over 3 months of service I never used and got tired of waiting for them to keep their end of the bargain before I quit paying the monthly charges. I have lost count of how many times I have tried to contact them via my other cell phone and through their website to resolve this problem, but since they have ignored my every attempt, they can suck it if they think I will pay them another cent!

AVOID IT !! After a week , I still have no service . Before I transferred , I provided the " IME " phone id to see whether it was compatible with their system ; they assured me it was ! A few days later , they tell me it is not ! Their solution , buy a new phone from them ; in no uncertain term , I told them where to go ! Switching back to my old carrier became even more difficult as the " transfer pin " provided expired in less than a day and one has to spend hours waiting to get a rep on the line so that they can provide a new pin . The reason I switched is because of the endless hours wasted trying to understand and explain to my old carrier , whom I had been with for 24 years , and whose call center was in the Phillipines , and you could hardly understand them . As the saying goes , better stay with the known than the unknown

Consumer Cellular continually said I was going over my gigabytes every month, so they constantly did an auto upgrade in spite of the fact that my online account showed that I had not gone over my gigabytes. When I switched to another company, I called Consumer Cellular to discuss my final bill. Again they had upgraded me on my final bill - saying I had gone over my gigabytes even though I had 10 days left on my monthly bill, and my on line account was showing I had gigabytes left. And they charged me $5 for opting out of auto pay which I had not done (they had charged the balance on my final bill to my credit card). I explained to the billing department that my current company was showing I was far below my gigabytes which were in fact fewer than my CC plan, and I had not changed the amount I used my phone on my new plan. The representative said "Just because you say that, doesn't make it true." In other words, he called me a LIAR. I hung up on him. In my opinion, this company is dishonest. Watch them. They will steal from you every chance they get.

Consumer Cellular are thieves. They lie about the service. When I was looking for my best option for hot spot I had spoken with 3-4 people on different days. ( which I did on purpose to see if they had different stories) I was told data was unlimited and hot spot. Unlimited means unlimited exactly how it sounds. That was never the case with then. LIARS. Then my phone showed it was compatible. Send me a sim card and nope it doesn't work. Nothing but trouble. So I have to buy a phone from them ( how convenient) I get the phone. It's the exact phone. ( which I'm sure was refurbished and not brand new like they said) nothing but problems with the phone. Freezing. Taking a half hour or more to turn on when I would start or restart it. Take money out of my account after I distinctly told them no. I paid my bill on time and early every month. Each agent rambles and talks BS . Do not trust this company AT ALL. The only reason they got a 1 star is because there's no option for a 0

If I could give this company 0 stars I would. Let me stress that to try and save a few dollars it is simply not worth it no matter what Ted Danson says on Consumer Cellular TV ads. We have never had a problem with a mobile carrier and normally stay with a carrier for many years. After seeing how AARP endorses Consumer Cellular and the fact that we could save a little money I decided to switch service to Consumer Cellular. I initially purchased an Android phone from them and set up the service online. I have used Apple phones for many years, so I was unhappy with the Android and called and was planning on canceling my service. So, when I called the rep (I have his name) he said if I would stay with Consumer Cellular, he would give me $100.00 credit to be credited to my bill at $10.00 a month for the next 10 months (I never received that monthly credit even though a “supervisor” was going to check into this). So, I bought a new iPhone 14+ and when I received the iPhone a USPS bag with the label attached was included. I sent the Android back and everything went just fine. Even though I only used the iPhone 14+ for a week or so I decided I would prefer the iPhone 14 Pro Max as I used to have a 13 Pro Max with another mobile carrier. So, I called and the Consumer Cellular rep said that would be great and I paid the difference. I received the iPhone Pro Max and the USPS bag with the label attached was included to send the 14+ back which I did. Not long after I received an email from Consumer Cellular saying to remember to send the phone back or I would be charged. Over the course of the next few weeks, I called and talked with several reps at Consumer Cellular giving each one a tracking number (I have the USPS receipt) showing the iPhone 14+ had been delivered to the address that was provided on the shipping label from Consumer Cellular (a Fort Worth address). Each rep I talked with checked the tracking number showing the phone had been received and said everything was fine and that not to worry I was “good to go”. Then later I saw my AE bill, which had an “insufficient return charge” from Consumer Cellular of $996.47. I talked with another Consumer Cellular rep and she said the charge would be credited back as it shows the phone was received in Ft. Worth. After several more attempts to get this taken care of, I finally called AE and gave them all the info. AE filed a dispute to suspend the charge. Then Consumer Cellular rejected the dispute and billed my AE again. I contacted AE and they extended the dispute as I had all the info AE needed. During this time, I was on the phone with several Consumer Cellular reps and finally one of the reps (I have his name) said that they must have included the wrong shipping label and the phone was sent to Asurion. I did not even know who Asurion was at that time. He explained it was a mobile phone insurance repair company. He said he talked with a supervisor and she said I would need to contact Asurion and get the phone back and then mail it to them. I said this was not my mistake and why should I have to deal with it-he agreed. I asked him for the number and he said he did not have it; I would need to look it up. I checked the internet and found the company. I called with the tracking number and of course, they had no record of this. Then a couple of weeks ago I saw on my AE bill a charge for a small amount from a company I did not make. AE suspected a suspicious charge and mailed me a new card. I went online and input my new card number with Consumer Cellular so they would have my new number for my account. Then today I was notified that my cell service for my wife and I would be canceled. Consumer Cellular tried to bill my old card for the $996.47 “insufficient charge” and it was rejected. Today I literally spent several hours on the phone with several Consumer Cellular reps to try and get this straightened out. What happens is first you talk to a rep, then they must get a “supervisor” who hopefully gets you to “billing”. Then the billing rep must get to another supervisor. Now the latest is, the billing department says they must send an email to “accounting” (they can’t call them they said). And after a billing supervisor disconnected or hung up on me, they finally have reinstated my service and then show a “payment arrangement confirmation” for the $900 + so in the meantime they can try to find the phone I mailed back and investigate. I bet this phone was either lost or stolen. The bottom line is, I sent the iPhone phone back in the USPS bag with the attached label that Consumer Cellular provided and it was shown as received and delivered. I paid for my new iPhone 14 Pro Max and I should not be billed for the $900.00+ for a phone I mailed back that was received at the address Consumer Cellular provided. Either USPS made a mistake or someone at Consumer Cellular affixed the wrong label. I would think for an expensive phone that Consumer Cellular would have it insured. Regardless, I did everything correctly and it has been a nightmare dealing with them. Everyone is polite on the phone, but I just get “lip service” as no one can make a decision, and then they forward me to someone else or tell me it will be handled. I have spent probably 10-12 hours between Consumer Cellular and AE trying to get this issue resolved and so far to no avail. My wife and I are retired, have perfect credit, and never have had any billing issues until now. I have spent way too much time on this issue and it is beyond frustrating.