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Consumer Cellular

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3.9

Overall Score

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Mark Atkinson Kansas City, MO

So I recently switched to consumer cellular from being a long time t mobile customer.. The phones great, they're always helpful, but the one thing that I wish they would do is allow me to switch my caller ID. Currently just shows up a number and I'm self employed wanting my business name to show up. T-mobile and AT&T did that but are more costly than Consumer Cellular. In writing this review I hope someone sees it who could change that for me. It could cause me to go back to another carrier unfortunately

11 months ago

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Debbie Littell Fredericksburg, VA

Great service all around. Monthy cost very inexpensive. Customer Service very helpful always. The only negative in 7 years is reset password. They have the worst reset policy of any company out there. To worried about privacy. There are so many ways to allow access but their staff is not allowed to reset. NEEDS FIXED. If not for password issue a 10 star rating for sure.

1 year ago

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TheRustyScupper Clermont, FL

Changed carriers for cost. Consumer was definitely a better buy. Had a login problem and called their USA Tech Service. Initial person could not help, as this was a new issue. Was transferred to a "senior tech", who thought he knew. Fixed problem in about 5-minutes. Other than the login issue, would have rated a "5-Star". AND, NO WE ARE NOT PAID TO WRITE THIS REVIEW.

1 year ago

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RanDanger Moline, IL

I’ve has CC for two years. I’m pleased with their coverage. Streaming videos on mobile devices works well. Using phones as hotspot is able to do Zoom meeting well. I got Consumer Cellular Home Base in March, 2022. Call quality is OK. When the phone rings I have 3 rings to answer the phone before it transfers to voicemail. Not enough time for a home phone. I looked for hours on line to find out how to change this only to have CC tell me I can’t do that myself. I have to call their service center, tell an agent I want more rings. However, it isn’t a number of rings, it is a number of seconds limited to 30 seconds at most. They then call AT&T, the actual CC carrier, and place an order with AT&T to change the time. It still isn’t enough time. CC caters to the elderly but this isn’t enough time for an elderly person to walk across the room to get to the phone before VM picks up the call. I had to wait over 1 hour one time I called CC. Not acceptable for a “consumer” oriented company.

1 year ago

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MICHAEL S ROSS Sherman, TX

The phone service is excellent. The phone reception is excellent. But it's impossible to do business with Consumer Cellular. They wine about the crippling pandemic and how it has affected their business and reduced the number of employees. I waited two hours (2 HRS@@!!!) for someone to answer my call today 3/6. Finally, I had to end the call. So I was fed up and tried to email them, using the published on-line email address. Seconds later I got a message stating the email address is unresponsive. So I tried using their chat program. I found I was 21st in line. I entered my "chat" and found that I had to wait (FOR 21 CHATTERS!!!!!!!!!!!) FOR A RESPONSE. I am ready to try another phone server. Consumer Cellular should add 50 cents to every customer's bill and hire enough phone operators to do the job.

1 year ago

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R Hebert

Been a CC customer for 4-5 years. Always loved customer service before. The CSRs are still very pleasant and seem helpful but what they've told me and what's reality don't seem to match up anymore. Let's start with the CC/Target "partnership." CC CSRs will tell you that you can go to Target and someone there will help you with all kinds of things like transferring your contacts, content, etc. If you call or go in to Target, tho, they'll tell you they only activate your phone. It's like when one person thinks they're in a solid relationship and the other person is looking feeling used. The target folks have told me that CC will set up appointments for customers at times when there's nobody on duty at Target. (This came up because the person told me they leave at 4pm and don't work Sundays, and Target had offered me Sunday appointments as well as a 5pm appt for that day). Keep in mind, Target is your ONLY hope of having a human talk to you, in person, about your phone. Then there's this situation with my hotspot. I bought it from CC a while back. Probably early 2020. it's a ZTE hotspot, it has a CC sticker inside, and it says 4G on the outside (embossed into the phone). CC keeps telling me they can't promise they'll be able to support it because I bought it elsewhere. NOT TRUE. Then they tell me they won't be able to support it because it's a 3G device. NOT TRUE. Also, they no longer offer hotspots of any make. What looks like the truth here is that they wish they'd never sold or supported hotspots. I assume they're telling other customers the same story. This really had a negative impact on how I view this company. I got the ConnectPad. You can get unlimited data on it, for a price. I wouldn't mind that, if it shared that data with the hotspot. Guess what. No sharesies. Also, about the ConnectPad. No flashlight. If you've ever had your power go out, you know how handy that light on your cellphone can be. It's the one thing you have with you almost all the time. Also, I'm not crazy about the power button. That's how you bring your device back when it's asleep. But the button is small and not that easy to push, and it's right next to the volume button. So if you're trying to hear a caller better, it's possible you're going to mash that button by accident and completely turn off your phone in the middle of a call. I do like the charging dock, actually. My tablet slides right in, and the magnetic connector at the bottom keeps it in place. No fumbling with the usb connector, trying to figure out which way is up. But it's inconvenient to carry with you. So I'm looking around. I don't have very good coverage where I live, and the AT&T sim option has worked out for me. I really don't want to jump to AT&T. I wish Consumer Cellular would go back to being the nice company it was.

2 years ago

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Rik Bonds Grove, OK

I've been with CC since July, as a veteran, disabled and trying to make the most of my budget, CC offered "Unlimited t,t and data. It is only unlimited as long as you stay below their threshold. I travel occasionally and find myself being charged for using to much data....I really don't understand why "unlimited" requires up charging.....Is this false advertising or am I misinformed? I was with Tmobile for 12 years and was never upcharged for anything and it was about 112.00$ per month including international service, now am paynig approx. 50.00 per month but with service and billing issues. No international etc. Have I made a mistake?

2 years ago

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Carol UT

Taking advantage of SENIORS. EACH BILLING IS HIGHER WITHOUT REALIZING MANY SENIORS LIVE ALONE AND ARE LONELY AND THE CELL IS THE ONLY COMPANION AND NOT REALIZING CHARGES ARE ADDING UP. CANNOT AFFORD THIS SENIOR.PLANS ENDORSED BT AARP

2 years ago

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Sarah Jamieson Cherry Hill, NJ

I actually used Consumer Cellular for 4 years and it was great. Good coverage, good price, no issues. However a few weeks ago both my husband's and my phones stopped getting data. Both our phones showed full bars of LTE or 5G in his case with an iPhone 12, but besides talk/text, could not be used for anything unless they were on wifi. We called customer service and they were unfriendly and unhelpful, treating us as if we were 75+ years old and not knowing how to use a phone... "try going outside" and "try getting a new sim card" were the best they could offer. We're moving soon and our new place doesn't have great internet options, so we decided this was clearly the right time to switch to a new plan with a different carrier that would cover our phone and internet. But it took forever to finally get CC to approve our port out request and shut down service. After the first couple requests were denied I called and found out you need a special one time pin (maybe that's on me for not realizing), which the customer service rep begrudgingly gave me while grumbling about us leaving. After this the port was denied once again, so I called and spoke to yet another clueless, unfriendly representative. After another wait on hold, the call dropped and that was the last I heard from them before the port was finally completed. Good bye Consumer Cellular. When there were no problems, it was good, but customer service is terrible.

2 years ago

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Rob Adamsville, TN

We have unlimited everything, including Unlimited Data, which this article says is not available. We have had good service, since they use at&t towers and no issues in the time that we have been with this company. The only time we have had to contact Consumer Cellular for some assistance on how to do something, they were very helpful and nice.

2 years ago

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John Hendersonville, NC

I 've used CC for 3 years; I've never had a problem. My son and daughter use and recommended CC-they're west coast, I'm east. CC support has been great and patient. I don't know when this review was written, but they do offer an unlimited data plan. I've had ATT and Verizon in the past- you couldn't pay me to go back.

2 years ago

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Lisa Bantau Coeur d'Alene, ID

I have been with them for 8 years. It just goes to show those other cell companies that if you treat your customers right you don't need to tie them into a contract! The customer service has always been exemplary and the phone service is just as good as AT&t and Verizon

2 years ago

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Tim Leaman Cincinnati, OH

Company offers good service and fair rates but doesn’t have a decent flip phone. Have had a few Doros now and this latest 7050 is a piece of junk. So many issues, i.e. fails to ring, texting is terrible, slow, and impossible to get correct fonts and letters correctly at times. Can’t hear as clearly as the old one! Get a decent inexpensive phone for us old farts who don’t spend all day taking selfie’s!

2 years ago

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Lisa C Johnson Catonsville, MD

My husband has Consumer Cellular. He has the basic plan. He just wants to make calls and doesnt want the internet or texting features. The plan is inexpensive because of what he has. The amount is deducted by autopay. We really dont have any dislikes about this company.

2 years ago

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FredB Prospect, KY

For a low-cost carrier, they are pretty good - not great, but better than just okay. Their coverage is not nearly as comprehensive as Verizon, but then neither is their cost. I recently upgraded my old iPhone 6S to a newer iPhone SE. After activating and setting up, I kept getting a 'no service' indicator on the new phone. I checked the iOS and iTunes software - all up to date. I restarted both my computer and the new phone, no joy. I removed the new SIM card and reinserted - that didn't work. Then, I swapped out the new SE SIM card with the old 6S SIM card, and viola! Service! Yet they charged me for a new SIM card that is bogus. And my final complaint - they won't let you send them a message. You have to go online to chat (and wait behind 175 other customers) or phone call, (again, wait until they get around to talking to you). Overall, barely satisfied.

3 years ago

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Joe Flo Taylorville, IL

My experience with Consumer Cellular was a cluster flop. They sent me 3 cards and none of them worked. After 5 weeks the phone wouldn't turn on and they wouldn't stand good on it, they said it was only warranted for one month, I said I don't want this POS!!!

3 years ago

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Joe Parker Kingston, TN

This company is great. We've been with them for about 6 years now, and every so often, they will increase our plan data limits with no increase in costs. Their plans are very affordable, better than any major carrier I've seen. Their coverage is also good, not like the big guys, but I've never not had a signal when I needed one.

4 years ago

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Howard Boulder, CO

I bought an iPhone 7Plus from Consumer Cellular and have had trouble since the beginning with voice clarity. There is so much interference sometimes that I have to hang up and try again. I suspect that I was sent a used phone, though I cannot prove that. Although there is a year's warranty on the phone dealing with Consumer Cellular staff is a real hassle. They may as well not exist. One person told me once that I only have a 9 month warranty! this is obviously untrue as I have the warranty in formation for one year. They asked me to replace the SIM card on the phone, which I did, but the disturbance on calls is still there. They now want me to call on another phone so they can wipe my phone clean. I am hesitant to do that because I am not sure that will solve the issue. Even if they everything clean, I will still have the same phone. Very frustrating. I would not recommend doing business with this provider.

4 years ago

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Jane Tallahassee, FL

I have had Consumer Cellular for over 10 years and have always been very happy with the service. I recently had to replace my phone (a DORO). When I got the new phone, I found that several of the features had changed...and not for the best. With the previous phone, if a caller was in my Contact List, it showed the Contacts name so I always knew who was calling. If it just showed a number, I would just ignore the call since they were usually unwanted sales calls or crank calls. If it was important, they could leave a voicemail. With the latest model, it only shows the phone number so 1) you have to know every contact number and be able to recognize it, 2) you can not answer and hope they leave a voice message, or 3) you can answer what is probably not a caller you don't want to waste time talking to. With the previous model, you could delete records of calls received with one selection. With the latest model, you have to perform 6 separate steps to delete the call record. On my phone, I have to delete the same calls multiple times over several days before they finally stop showing up (example-today {a Tuesday}, it shows calls that were deleted last Wednesday and Thursday--I didn't get calls between last Thursday and today). I called customer service today to find out if there were settings I could change to get the previous features. I talked with the rep for a while. Then she wanted to research something and said she would call back in 10 minutes. She never called back. I would like to be able to write a letter to Consumer Customer but am unable to find an address for the company. I am very dissatisfied with the updated phone and may just switch to another company.

4 years ago

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T Forgette Pleasant Valley, NY

We have used Consumer Cellular for about 6 years. We have never had a problem with them. My wife has a smart phone, I have a 6 year old flip phone and we use the home phone service from them. My service for all 3 are less than $80 a month that includes unlimited calling, long distance, 2 GB data, etc. Cell service is the best.

4 years ago

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Richard Overland Park, KS

The service works well and is much less expensive than my previous AT&T plan. The AT&T customer service (Overseas) became just horrible so I switched. Consumer cellular service is all US based and my experience has been positive so far. The only downside is to get international coverage, the phone needs to operate on the T-Mobile network (you will need a T-Mobile SIM card) and you need to place a $50 deposit with the company, from which your international charges will be deducted. Hopefully they will expand their coverage to include AT&T For international roaming in the future.

4 years ago

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Kathleen Iowa City, IA

I have had Consumer Cellular for 4 years and loved it. This year I bought an iPhone 8 from CC because CC said it now provided phone service oversees. I went to Switzerland and Italy, and my phone NEVER had phone service, unless it was connected to wi-fi. I called CC twice from Rome and received completely incompetent suggestions from Customer Service. One rep told me that I was likely in an area that was not covered. I replied I had been all over the city of Rome and never had service. If oversees travel is important to you, go with another company. By the way, CC uses T-mobile lines in Europe. I checked T-mobile service in Rome -- customers report being very happy with coverage. so, something was not right with my phone, and I could not get a Customer Service rep to help. In 6 months, I will shift companies.

4 years ago

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Muriella

The customer is very nice but some of them are not trained very well. In my case when I called to switch, I informed them I lived in a rural area and had no cell service at my home with my current carrier. I told them the hamlet I live in is a known dead zone. I am dependent on wifi calling when at my home. So they send me an ATT sim card and ATT for some antediluvian reason won't support wifi calling. ATT DOES NOT have cell service in my area either. So now my family and my work have no way to contact me. Consumer Cellular said they would send me a T Mobile sim xard because they support wifi. Why didn't they do that in the beginning? Also sending pics is not supported, even when I am on the ATT cell. If you live in an urban area Consumer Cellular would be ok, but if you are in a rural area with known dead zones, I would not reccomend CC.I hope T Moblie better or I will cancel my CC account.

4 years ago

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Woody Locust Dale, VA

Until recently I was very pleased with Consumer Cellular (CC). My wife and I were planning a trip to Europe so we called CC to get a recommendation on keeping one of our cellphones fully functional. The customer service rep recommended I go to a local Target (20 miles away) and get a universal sim card. I did just that and came back home to get the sim card activated for use overseas. The rep activated two of the three features (downloads, texts) that would work over the T-Mobile network there. When we got to Europe my wife’s phone did not work as promised. She had to be tied to a local wireless network in order to text, so it was next to worthless. When I got home I called CC and told them about it. They apologized, but did not offer a real excuse. So I told them to let me put the old CC sim card in and they led me thru the process. The clincher is that the card takes up to 72 hours to get provisioned. So far, her phone has been an exercise in frustration for almost two weeks. What a mess!

5 years ago

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Cir5or Hagerstown, MD

Love love love this company! Half the price I was paying at AT&T, great customer service and the exact same coverage. And they just added more data to my plan at no additional charge! All this without being roped into a contract. I have recommended them to my friends, my kids and my parents all of whom are very happy.

5 years ago

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Manny Katz Redwood City, CA

In trying to transfer a service (ie do a port) from Credo Mobile to Consumer Cellular, and using a current iPhone, they sent us a new SIM card for their network. The card did not work and produced no service. Upon calling CC, they told us that they needed an account number and PIN number from Credo. Well, I said, why did you send us the SIM card before getting this information; as it stood, the SIM card was useless. They told ME to call Credo, which was not for me, as a new customer, to do. They needed to get the porting info before sending me the card. They failed. They asked me for the account number and PIN, not even knowing that CREDO doesn't use PIN numbers. VERY BAD SERVICE.

5 years ago

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Larry and suella baird Sun City, AZ

We went to a target and though they didnt have the newer phone for seniors they told us of the new model doro 7050. It is much better in dusplay and easy yse than older phone. So we went to the company web site to purchase the phone. It was not listed as an option. Only the older doro. I chatted with a Rep from consumer cellular. He saud tgey wont offer the newer midel phone exceot at target...lttough the targets here dont have it...until they sell all tbe older model. This us just not acceptable. They are basically concealing the fact there is a much better phone forcing seniors to buy the old model thats not very user friendly. My husband had the older model and so we know about it.

5 years ago

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Daniel Ward Meridian, MS

Excellent service, you can stay, and we will stay, or leave anytime. Excellent rates. They lower rates as needed if you you don't use minutes or will advise you to chnage if it is on ly for a month, then go back to previous rate. Excellent all the way around, not to mention the excellent phone coverage area.

5 years ago

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Georgia Brazzell Cantonment, FL

We have just begun service with CC so cannot comment on long term, but with set up, cost of phone, Samsung Galaxy J7 and estimated monthly cost, it is exactly what we are looking for and cheaper than what we had. CC has already emailed and called to see if they can do anything else for us at this time. Just gave 4 stars because don't have long term experience with CC.

6 years ago

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Genny Castrodale Chicago, IL

Pretty good coverage. Pretty good price. Now have to wait on long hold to get a hold of someone. Then I was told “our systems are updating. Call back in 3 hours.”

3 months ago

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Marlene Coville Blakeslee, PA

My husband and I have been very happy with Consumer Cellular. We started with the flip phone and changed to the smart phone. The customer service is fantastic. One flip phone had a problem and they had no problem replacing that phone for us. The service is great and cost is no problem. Since changing to a smart phone they let my husband know when he is getting close to the end of his GB and he either purchases some more or backs off if it is close to the end of the service. I love this company.

2 years ago

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Theresa Clark Lansing, IL

I’ve enjoyed Consumer Cellular for the last 5 years. Their service is reliable and affordable. It was through Consumer Cellular that I got my first iPhone. Their payment plan for the phone was so easy to set up and customer service is always available should you need it. I never have any surprises when my bill comes. Consumer Cellular is a great choice for me, I’m with them for life.

2 years ago

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Jaci Rhoades Bryant, AR

I signed my parents up for this cell service. For my father, mother, and uncle the bill every months is less than $100. a fraction of the cost I was playing before. Understand, this cell phone services is for people over a certain age to quality. You get to pick your own cell phone nothing too complicated. They have unlimited text service, unlimited calls, and internet access.

4 years ago

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Aunt Cathy Bay Saint Louis, MS

I set my mom up with them, to help save her money. The customer service was awesome and talked me thru changing out the sim card in her old one. Then we had a few issues getting everything to work, they hung in there with me. You can't beat a $23 monthly bill for unlimited talk. She doesn't text or use wifi. Has a flip phone.. Now on to AT&T to let them know why we changed her over to CC..

4 years ago

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Phyllis Moore Columbus, OH

The worst cellphone company I ever had. If there is a zero for your service that’s exactly what you would get. They try and get over on the elderly and that’s one of the worst things that they are good for. All I can say is run,run,run as fast as you can away from consumer cellular. A nightmare in the works!

4 months ago

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Garrick Williams Scottsdale, AZ

I recently had an eye-opening experience with Consumer Cellular. Their customer service policies seem to be designed to benefit the company more than their customers. I encountered a situation where I felt misled and left without proper assistance. It's disappointing when a company hides behind policies instead of genuinely helping their consumers. I believe in transparency and customer-centricity, which unfortunately seem to be lacking here. My hope is that others take this into consideration when choosing a service provider.

6 months ago

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Ken Kabaka Alameda, CA

I loved Consumer Cellar until they switched (or in process of discontinuing T-Mobil as their backbone). Consumer Cellar basically forced me to switch their SIM card to AT&T. The AT&T signal is too weak to conduct my business, and phone basically became unusable. We moved two out of four lines earlier, and today, after trying AT&T SIM card today, I had to move other two to T-Mobil. Very dissatisfied with their decision, responses, etc.

8 months ago

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Rick Horas St Louis, MO

Consumer Cellular sent my daughter a new SIM card for her Iphone XR. (She had been using the phone on Consumer Cellular's network for the last 2 years.) (She needed a new SIM card because Consumer Cellular was switching networks from T-Moblie to ATT.) After she put in this new SIM card, her phone stopped working. Consumer Cellular told my daughter that she had to call Apple or T-Moblle to unlock her phone to work with her new ATT SIM card. Apple said they could not unlock it, only T-Mobile could. T-Mobile said that they would not unlock the phone (this was after they told us they would but it would take 3 days) because my daughter never had service with T-Mobile.) My daughter was without a phone for 4 days. (Between Consumer Cellular, T-Mobile and Apple - we had spent 5 plus hours on the phone.) I called Consumer Cellular (which I had been a customer of for 15 years) and told them to replace my daughter's phone which they refused to do. They told me to give them 3 more days to try and unlock it. I refused to wait three more days.

9 months ago

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Gerry Emery (Regulator) Armour, SD

If I were to rate Consumer Cellular's products and services, I'd give them a minus 10. The phone they sent me wouldn't work. They sent me a new SIM card and by the time I got it I had owned the phone for 5 weeks, or 1 week past the 30 day return policy; all the while I was paying them for a service I could not use. Giving them the benefit of a doubt, I asked them to send me a SIM card that would allow me to use my current phone number and I am still waiting for it. That was over 4 months ago. Now they are telling me that I owe them $97.00 and some odd cents. And for what? A lousy product I have used less than 5 times and non-existent customer and tech support. I paid for over 3 months of service I never used and got tired of waiting for them to keep their end of the bargain before I quit paying the monthly charges. I have lost count of how many times I have tried to contact them via my other cell phone and through their website to resolve this problem, but since they have ignored my every attempt, they can suck it if they think I will pay them another cent!

9 months ago

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charles tien Fort Lauderdale, FL

AVOID IT !! After a week , I still have no service . Before I transferred , I provided the " IME " phone id to see whether it was compatible with their system ; they assured me it was ! A few days later , they tell me it is not ! Their solution , buy a new phone from them ; in no uncertain term , I told them where to go ! Switching back to my old carrier became even more difficult as the " transfer pin " provided expired in less than a day and one has to spend hours waiting to get a rep on the line so that they can provide a new pin . The reason I switched is because of the endless hours wasted trying to understand and explain to my old carrier , whom I had been with for 24 years , and whose call center was in the Phillipines , and you could hardly understand them . As the saying goes , better stay with the known than the unknown

9 months ago

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B Spencer Rockford, IL

Consumer Cellular continually said I was going over my gigabytes every month, so they constantly did an auto upgrade in spite of the fact that my online account showed that I had not gone over my gigabytes. When I switched to another company, I called Consumer Cellular to discuss my final bill. Again they had upgraded me on my final bill - saying I had gone over my gigabytes even though I had 10 days left on my monthly bill, and my on line account was showing I had gigabytes left. And they charged me $5 for opting out of auto pay which I had not done (they had charged the balance on my final bill to my credit card). I explained to the billing department that my current company was showing I was far below my gigabytes which were in fact fewer than my CC plan, and I had not changed the amount I used my phone on my new plan. The representative said "Just because you say that, doesn't make it true." In other words, he called me a LIAR. I hung up on him. In my opinion, this company is dishonest. Watch them. They will steal from you every chance they get.

9 months ago

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Sheila Stultz

Consumer Cellular are thieves. They lie about the service. When I was looking for my best option for hot spot I had spoken with 3-4 people on different days. ( which I did on purpose to see if they had different stories) I was told data was unlimited and hot spot. Unlimited means unlimited exactly how it sounds. That was never the case with then. LIARS. Then my phone showed it was compatible. Send me a sim card and nope it doesn't work. Nothing but trouble. So I have to buy a phone from them ( how convenient) I get the phone. It's the exact phone. ( which I'm sure was refurbished and not brand new like they said) nothing but problems with the phone. Freezing. Taking a half hour or more to turn on when I would start or restart it. Take money out of my account after I distinctly told them no. I paid my bill on time and early every month. Each agent rambles and talks BS . Do not trust this company AT ALL. The only reason they got a 1 star is because there's no option for a 0

10 months ago

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Dave Schaefer Kirksville, MO

If I could give this company 0 stars I would. Let me stress that to try and save a few dollars it is simply not worth it no matter what Ted Danson says on Consumer Cellular TV ads. We have never had a problem with a mobile carrier and normally stay with a carrier for many years. After seeing how AARP endorses Consumer Cellular and the fact that we could save a little money I decided to switch service to Consumer Cellular. I initially purchased an Android phone from them and set up the service online. I have used Apple phones for many years, so I was unhappy with the Android and called and was planning on canceling my service. So, when I called the rep (I have his name) he said if I would stay with Consumer Cellular, he would give me $100.00 credit to be credited to my bill at $10.00 a month for the next 10 months (I never received that monthly credit even though a “supervisor” was going to check into this). So, I bought a new iPhone 14+ and when I received the iPhone a USPS bag with the label attached was included. I sent the Android back and everything went just fine. Even though I only used the iPhone 14+ for a week or so I decided I would prefer the iPhone 14 Pro Max as I used to have a 13 Pro Max with another mobile carrier. So, I called and the Consumer Cellular rep said that would be great and I paid the difference. I received the iPhone Pro Max and the USPS bag with the label attached was included to send the 14+ back which I did. Not long after I received an email from Consumer Cellular saying to remember to send the phone back or I would be charged. Over the course of the next few weeks, I called and talked with several reps at Consumer Cellular giving each one a tracking number (I have the USPS receipt) showing the iPhone 14+ had been delivered to the address that was provided on the shipping label from Consumer Cellular (a Fort Worth address). Each rep I talked with checked the tracking number showing the phone had been received and said everything was fine and that not to worry I was “good to go”. Then later I saw my AE bill, which had an “insufficient return charge” from Consumer Cellular of $996.47. I talked with another Consumer Cellular rep and she said the charge would be credited back as it shows the phone was received in Ft. Worth. After several more attempts to get this taken care of, I finally called AE and gave them all the info. AE filed a dispute to suspend the charge. Then Consumer Cellular rejected the dispute and billed my AE again. I contacted AE and they extended the dispute as I had all the info AE needed. During this time, I was on the phone with several Consumer Cellular reps and finally one of the reps (I have his name) said that they must have included the wrong shipping label and the phone was sent to Asurion. I did not even know who Asurion was at that time. He explained it was a mobile phone insurance repair company. He said he talked with a supervisor and she said I would need to contact Asurion and get the phone back and then mail it to them. I said this was not my mistake and why should I have to deal with it-he agreed. I asked him for the number and he said he did not have it; I would need to look it up. I checked the internet and found the company. I called with the tracking number and of course, they had no record of this. Then a couple of weeks ago I saw on my AE bill a charge for a small amount from a company I did not make. AE suspected a suspicious charge and mailed me a new card. I went online and input my new card number with Consumer Cellular so they would have my new number for my account. Then today I was notified that my cell service for my wife and I would be canceled. Consumer Cellular tried to bill my old card for the $996.47 “insufficient charge” and it was rejected. Today I literally spent several hours on the phone with several Consumer Cellular reps to try and get this straightened out. What happens is first you talk to a rep, then they must get a “supervisor” who hopefully gets you to “billing”. Then the billing rep must get to another supervisor. Now the latest is, the billing department says they must send an email to “accounting” (they can’t call them they said). And after a billing supervisor disconnected or hung up on me, they finally have reinstated my service and then show a “payment arrangement confirmation” for the $900 + so in the meantime they can try to find the phone I mailed back and investigate. I bet this phone was either lost or stolen. The bottom line is, I sent the iPhone phone back in the USPS bag with the attached label that Consumer Cellular provided and it was shown as received and delivered. I paid for my new iPhone 14 Pro Max and I should not be billed for the $900.00+ for a phone I mailed back that was received at the address Consumer Cellular provided. Either USPS made a mistake or someone at Consumer Cellular affixed the wrong label. I would think for an expensive phone that Consumer Cellular would have it insured. Regardless, I did everything correctly and it has been a nightmare dealing with them. Everyone is polite on the phone, but I just get “lip service” as no one can make a decision, and then they forward me to someone else or tell me it will be handled. I have spent probably 10-12 hours between Consumer Cellular and AE trying to get this issue resolved and so far to no avail. My wife and I are retired, have perfect credit, and never have had any billing issues until now. I have spent way too much time on this issue and it is beyond frustrating.

10 months ago

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tholoze29 Chatillon86

In 2022 I contacted Consumer Cellular to let them know I would be out of the country for 5 months. I wished to drop my regular plan to the lowest level for that time period, while still retaining my phone numbers. I was assured by the customer service representative that that would be done. It was not done. When I recontacted them to ask for credit for those 5 months, they said they had no responsibility for this but that as a courtesy they would refund $30 to me. I was impressed by how very unpleasant and impolite Aaron, a customer service representative supervisor, was in our interactions. I am deeply disappointed in what is supposed to be a better cell phone service.

10 months ago

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Gary Sterner Dracut, MA

My experiences getting started with Consumer Cellular involved a number of problems. I ordered a phone and paid for express (1-2 day) shipping. When the phone had not arrived by the end of a week, and after a couple of inquiries, a second phone was sent. The next problem occurred after I had my new iPhone 13 activated. I noticed that it had been reset a month before I received it (with over six hours of call time). I believed that I may have received a previously used phone rather than the brand new one that I had paid for. I used the Consumer Cellular online chat function to ask about this. I was asked for the model number and waited while the rep checked up on the phone. I was told only that CC would never supply a used phone in place of a new one, that it would be bad for them and bad for the customer. Still curious, I went online and discovered that the model numbers of NEW iPhones start with the letter M. My phone’s model number started with the letter F, telling me that it was “refurbished by the carrier.” I called CC. This rep acknowledged that the phone I was had received was not new and agreed to send me another one. Once the replacement phone arrived, I called to activate it. The phone failed to activate. The rep asked me to read off the numbers on the sim cards of both the refurbished phone and the replacement phone. There was no match to the sim card on record. He took down one of the numbers and said they would use that; it didn’t matter which phone it went with. However, I would have to wait three days to have the replacement phone activated. After three days with no phone service, I called CC once again and was told that the sim card in the new phone (the card I had been told would be used to activate the phone after three days) did not match the records and that it could not be used to activate the phone. CC offered to mail me a new sim card, or “I could go to Target and pick one up.” After never receiving the first phone, after being given a used phone instead of a new one, after being reassured that the phone was not refurbished, after having to go three days with no phone—now I will be making a trip to Target. However, as I am about to go out the door, I get a call from someone at CC who seems to know what they’re talking about; she tells me that the man who said the phone could be activated after three days with the installed sim card (the number of which he had taken) was right. The phone was activated. End of story. Much time wasted over many days; extremely frustrating.

1 year ago

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Thom Drewke Riverdale, NJ

I like Consumer Cellular's customer service. Unfortunately for me, the company uses AT&T cellular towers where I am here in New Jersey. Two very bad things: AT&T coverage is extremely poor outside of urban areas, for example, in relatively rural Northern New Jersey. Second thing: Consumer won't tell you this, but AT&T throttles any third-party tower users, like you if you're a Consumer Cellular user, the moment an AT&T tower gets busy. I watched my already spotty and slower service in Boonton, NJ, drop from maybe 4 Mb/second at 6 am, down to LESS THAN 1 Mb/sec as soon as the town got busy at 10am. Unusable. Had to cancel my account. By the way: the AT&T derived coverage maps lie. And I know this for a fact; I'm a communications engineer and a trained-by-Cisco networking engineer.

1 year ago

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Joe Taylorsville, KY

Well,I've been with consumer cellular15yrs with no complaints but surprisingly that has changed my 600 dollar phone Samsung galaxy 9 + they tell me now it won't work correctly on 5G so I had to get a new phone and comes with no charger or. Cord,, an A13 5G every phone I ever purchased in the past came with a charger and cord none of us asked for this 5G mess,, it's just causting the consumers money and consumer cellular doesn't want to bare any of the burden so I'll send the phone back and find a company that will provide a cord and charger with a new phone funny how a company can suddenly cast off common courtesy and do what it takes to keep a good customer.

1 year ago

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P. K. Terry Congerville, IL

Signing up with Consumer Cellular has been an arduous task to say the least. When I checked to make sure our current unlocked phones were compatible with their service, I was told yes. Fifteen phone calls, 20 days later, and being told I needed to drive 50 miles round trip to see a representative that was not even working, a non Consumer Cellular employee told me my Samsung S7 was not. About every 10-12 calls to Customer Service, you will get someone that actually knows what they are talking about (such as Tess and LaVern. The rest of the time, you get totally new employees that don't know what they are talking about. I do appreciate they are saving me money on my cellular service, but the hassle is unforgiveable!

1 year ago

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OP Games Warner Robins, GA

I have had a Consumer Celluar subscription for a couple of years. I have always been satisfied with it until the last two months. In that time my data plan usage has started to show usage every dat and even to the point of having to move up to a higher level due to data usage. I DO NOT USE DATA ON THIS PLAN. I never go on the internet with this plan but for some reason my data usage keeps creeping to the limit every month. I called customer service and was met with a very sarcastic and nasty rep (said she was a tech) but all she keep telling me was I am using data. Could not explain why I suddenly after two years has started using all this data. WATCH OUT. Seems to be a systemic way of increasing receivables for the company. I dropped both my text and data coverage and just left talk due to this obvious company attempt to increase profits. So far they are the cheapest available for one phone with talk just to use in emergencies (as far as I know) so I will shop around for sure.

1 year ago

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R M Aldie, VA

I am with Consumer Cellular for last one month. Coverage is good. Customer service is miserable takes more than an hour, timings of the customer support is like office hours (9-5) not exactly 9-5 but not like 18 hours customer support forget about 24 hours support. This is the worst experience I had so far. My billing cycle is activated the day I purchased SIM online and it took 5 days to reach me then I immediately activated. But none of the Customer support could fix it since the day one. All they say is wait until first bill is generated then call us again (spend another hour to reach us).

1 year ago